Customer Service Coordinator

SGD $3500 - $4500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Diploma Education
• Minimum of 5 years of related working experience preferred
• Proficient in written and spoken English / Chinese
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Role: Patient Service Associate
Contract Period: Oct 2024 to End Feb 2025
Work Schedule: Mon to Sun, including Public Holidays ; 11am to 8pm
*Convertible to permanent staff*
Salary: $12/hr

Physical Interview
Job Description:
- Assist with registration of inpatient visitors via kiosk, counters etc.
- Assist with scan-in/out duties at the gantries.
- Assist with retrieval of RTLS tags from exit gantries, replenishment of tags to counters, kiosks, charging room, office etc.
- Assist with way finding duties, taking in general queries/feedback and ensure needful information is escalated according to department’s reporting structure.
- Ensure adequate communication is performed within the team to ensure all ground duties are completed promptly.
- Any other duties/events/activities assigned by Duty Manager.

Attention to: Hailey Yang

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

** Full Time Position **

The Local Cafe offers comfort meals, toasts, familiar beverages like Kopi O, Teh, Milo! We also have retail minimart that sells snacks, cup noodles and beverages.

Job Scope:

• Take customer orders 接受客户订单
• Take online food orders 执行在线食品订单
• Learn how to prepare our artisanal and signature toasts 准备我们的招牌手工面包吐司
• Learn a new skill and concoct our delicious Kopi, Teh and beverages! 学习新技能并调制美味咖啡，茶和饮料！
• Prepare our local delights 准备我们美味的本店美食
• NO experience required! 无需经验！

Wonderful environment to work in (with air-con)!

** Kindly note this is a non-halal cafe.

Full Time: $1900 - $2300 per month
4 or 5 days work week
Performance bonus
Medical claims
Leave benefits
OT provided
Staff meal provided

Requirements:

Food Hygiene Level 1 Certification

Team work

Good commucation skills

Able to multi task

Cafe Work Locations:

2 Jalan Lokam (Kensington Square) - nearest MRT station is Bartley CC12

9 Yio Chu Kang (Space @ Kovan) - nearest MRT station Serangoon NE12 / CC13

Singapore Expo Max Atria - nearest MRT station is Expo DT35

JOB DESCRIPTIONS

• Assist in administrative duties pertaining to student and course registration matters.
• Provide professional service and advice to achieve customer satisfaction.
• Assist customers with their queries and concerns with a service-oriented attitude.
• Actively promote the organisation’s programmes to prospective customers in a professional manner.
• Assist and follow-up with prospective or existing customers to promote new subjects and courses.
• Work towards company sales targets and to maximise retention
• Handle customers enquiries, enrolment, payments and maintain accurate files for auditing.
• Establish a good rapport and build relationships with both prospective and existing customers.
• Assist Centre Manager in other duties.
• Attend company’s meetings when required.
• Any other tasks as assigned from time to time.

REQUIREMENTS

• Minimum ‘N’ Level
• Able to commit on both weekends
• Professional attitude and appearance
• Strong interpersonal and communication skills
• Proficient in technology and computer literate with MS Office
• Self-driven, independent, team player with strong service mindset

Job Description:

• Customer Support : Serve as the main point of contact for our customers, handling inbound calls, emails, and messages promptly and professionally. Address customer inquiries, requests, and complaints in a friendly and helpful manner, striving to provide effective solutions and ensure customer satisfaction.
• Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.
• Product Knowledge : Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.
• Relationship Building : Build and maintain strong relationships with our clients through regular communication and personalised assistance.
• Problem Resolution : Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.
• Database Management : Maintain accurate customer records, update contact information, and track interactions in our ERP system.

Requirements:

• Good verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using ERP software and other relevant tools.
• Knowledge of fresh flowers, floral industry, or horticulture is advantageous.
• Flexibility to work occasional weekends or extended hours during peak seasons.

6 Days work ( Off on Weekday )

7 Days AL

Performance Bonus

Job Description

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Requirements:

● Inexperienced candidates are welcome to apply

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

We require a part time, weekend Administration and Customer Services Executive to perform admin and customer service tasks for our floristry business including:

• Printing delivery orders and gift message cards
• Planning delivery routes
• Managing the dispatch of flowers and gifts
• Answering basic customer enquiries
• Recording inventory

The position is Saturdays and/or Sundays only at this time. It is open to Singapore Citizens and PRs only.

We are looking for somebody with a friendly disposition and a customer service orientation, with a desire to deliver an awesome experience to customers. Previous admin experience is a plus, but a great attitude and willingness to learn is the main requirement! Students welcome :)

NB: The candidate would be required to lift flower arrangements, which can sometimes be quite heavy.

Location/Hours:

• Central work location, close to a number of bus stops and many food outlets. Note, this is a workshop/studio environment, not a retail store
• Casual dress and fun, upbeat environment
• Saturdays are full day. Sundays are half day

Hourly pay rate (dependant on experience). We are Progressive Wage (PW Mark) accredited.

Please apply with your CV and include your availability. The ideal candidate would start immediately!

Summary

The Head of Customer Services is responsible for leading and directing the Customer Services Department, ensuring that tactical and proactive plans are implemented to deliver the set objectives.

Duties and Responsibilities

▪ Develop and deliver optimal standards of service delivery to all customer airlines and other departments. Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements (SLAs)

▪ Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment, and facilities. Identify and exploit revenue opportunities. Continually review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts

▪ Ensure the safety of staff, equipment, and facilities in accordance with corporate, local, and international standards

▪ Develop and maintain own department continuity plans including dnata Crisis Management Plan, Business Continuity Plan and Evacuation Plan. Continual review and adjustment of the plan to accommodate change

▪ Ensure staff are trained and equipped with the resources needed to carry out their duties and to perform at a consistently high level to meet Service Level Agreements (SLAs) of the customer airlines. Maintain proficiencies through a program of refresher training and audit

▪ Represent Company as directed as a stakeholder at Changi Airport consultative committees and other external bodies. Develop and promote dnata Singapore’s image and brand through both internal and external communications

▪ Responsible for the formulation of departmental plans. Proactively recommend tactical and proactive plans short to medium term (6 months - 2 years) with contingencies aligned to the overall divisional and corporate strategy

▪ Drive innovative solutions through team creativity and ensure a collaborative approach with other departments. Utilise Information Technology (IT) hardware and software solutions to provide improved service levels, efficiency gains, and cost savings for the department

▪ Control and track the use of outsourced labour to ensure the most efficient and cost-effective use of in-sourced / outsourced labour of specific projects

▪ Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 5 years in a management or leadership role

Job Highlights

· Positive Working Environment

· Fixed Allowances

· AWS + Quarterly Performance Incentive Bonus

. Career Growth

Guest Service Officer Job Description:

A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating a positive first impression for hotel guests. Key responsibilities include:

1. Guest Check-In and Check-Out:

- Efficiently process guest arrivals and departures.

- Distribute room keys and inform guests about room amenities and hotel services.

- Address guest inquiries, requests, and concerns promptly and professionally.

2. Customer Service Excellence:

- Exhibit exceptional customer service skills, making guests feel welcome and valued.

- Provide accurate information about the hotel, local attractions, and services.

- Handle guest complaints or issues with patience and effective problem-solving.

3. Payment Processing:

- Collect payments for hotel accommodations and additional services.

- Maintain accurate billing and payment records.

4. Communication Skills:

- Possess strong verbal and written communication skills to interact with guests and colleagues effectively.

- Handle phone inquiries and reservations courteously and professionally.

5. Computer Proficiency:

- Utilize basic computer skills for guest check-in, reservations, and record-keeping.

- Familiarity with hotel management software is a plus.

6. Professional Appearance:

- Maintain a neat and professional appearance.

- Greet guests with a friendly smile and offer assistance as needed.

7. Physical Stamina:

- Be able to stand for extended periods.

- Handle luggage and assist guests with mobility as required.

Job Requirements:

- Candidate must possess at least GCE O-level or equivalent.

- Minimum 1 year of hotel front office working experience is preferred. Candidates with no related experience will also be considered, as on-the-job training will be provided.

- Pleasant and well-groomed.

- Good communication and interpersonal skills.

- Enjoys interacting with guests and working in a fast-paced environment.

- The candidate must be able to work rotational shifts, weekends, and holidays (9–12 hours).

- A good team player, can work independently and is able to work under pressure.

If you meet these requirements and are excited to be a part of our dynamic and growing team at Beverly Hotel Elements, we encourage you to apply. Join us in creating unforgettable experiences for our guests while embarking on a rewarding career journey in the hospitality industry.

We look forward to having you as a part of our Beverly Hotel Elements family!

Job responsibilities

1. To answer telephone queries

2. To register for patients at the Outpatient Clinic

3. To collect payment, submit & follow up claim

4. To update's Patient's records and ensure they are in chronological order

5. To counter check bills, generate collective invoices and follow up bad debts

6. To prepare statistics

7. To cover medical records duties when needed

8. To perform any other duties as assigned

The requirement of the position:

1. Minimum Diploma holder

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd | EA License No. 20C0270

TEY WEI JIAN | EA Registration No. R24120855

Responsibilities

1. Attend to customer’s incoming calls, SMS and Whatsapp messages
2. Update of customer information on internal database
3. To support sales
4. To place outbound cold calls and provide good customer services
5. To keep our customers informed on the latest update and ongoing promotions
6. To be inquisitive and sensitive towards customers’ requirements and concerns over call
7. Other administrative duties as assigned from time to time

The individual will play a critical role to manage the Club’s helpdesk , providing a friendly and delightful experience to members, guests, patrons and public.

Job Roles :

1) Perform reception duties
2) Manage all queries / requests at Front Reception Desk
3) Ensure auto acknowledgement of requests received is paired with a ‘ticket’ number
4) Sieve and distribute requests to respective departments for handling / follow up
5) Manual log in of requests received outside of system, i.e. phone or email or walk-in
6) Monitor requests status
7) Send chaser on ‘open’ cases to respective departments
8) Ensure reception front is clean and presentable
9) Report any abnormalities happening at lobby. Log requests to respective depts for follow up, if needed
10) Handle mails distribution
11) Other ad-hoc assignment for skills development

Requirements :

• Able to speak clearly and confidently
• Friendly with patience and customer service traits
• Possess administration skills
• Able work on shift hours and weekends

Others :

• Company Transport Pick-up/Drop-off Provided at Caldecott MRT
• Laptop will be given for work from home
• F&B Discount
• Dental, and Medical
• Learning & development opportunities
• Fast track career progression

(CENTRAL) - Orchard

- Second center most likely will open at Tampines, walking distance from mrt

Highlight:

• 5days/week
• Offday - weekday
• Weekday 10am-730pm / weekend 930-430pm
• Target Student: Age Group 5 – 12

Target Student: Age Group 5 – 12

1. Prepare and deliver engaging lessons in accordance with the enrichment centre’s curriculum.

2. Create a positive and supportive learning environment that encourages student participation and promotes creativity.

3. Establish and maintain good relationships with students and parents; provide regular updates to parents on students’ performance and progress

4. Collaborate with colleagues & assistant to enhance curriculum development and teaching methods.

5. Maintain accurate records of students’ attendance, performance, and achievements.

6. Attend staff meetings, training sessions, and other professional development activities provide & collaborate with GEM (Gakken Education Malaysia Sdn. Bhd) & Japan HQ as required.

7. Ensure centre management and the safety and well-being of all students.

8. Perform all administrative and other duties as assigned.

Requirements:

1. Bachelor’s degree in Education/ Teacher Certificate, Diploma or other Teacher Accreditation courses and certification, or relevant field.

2. Prior experience teaching in an enrichment centre or similar educational setting.

3. 1-2 year of proven experience in teaching mathematics/ science at the primary or early secondary school level.

4. Strong classroom management skills and ability to engage young learners effectively.

5. Passion for education and commitment to the academic and personal development of students.

6. Excellent communication and interpersonal skills.

7. Familiar with Singapore’s education system and curriculum frameworks (PSLE & early Secondary)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

MNC Logistic Company

Location: East side, Changi

5days work

Basic + AWS + VB

Warehousing & Distribution of Service Parts Logistics

Responsibilities:

· Manage Contract / Service Parts Logistics warehouse and distribution business for MNC Customer in Electronics & Electrical industry

· Oversees regional operations for Contract / Service Parts Logistics across Asia Pacific and Japan

· Main point of contact for MNC Customer’s Regional Operation team based in Singapore

· Co-ordinate with Internal country logistics teams in South Asia & Oceania (Singapore, Malaysia, Philippines, Sri Lanka, Vietnam and others) and Japan on day-to-day operations matters and service performances

· Attend and lead external & internal meetings on Business Performances matters and Operational Excellence initiatives

· Project implementation and support Contract / Service Parts Logistics warehouse operation by using WMS, TMS and other tools

· Build good relationships and foster strong rapports with MNC customer & Internal stakeholders

· Work on logistics solutions with Internal country logistics teams to increase work efficiency & productivity of Contract / Service Parts Logistics warehouse and distribution programs for MNC Customer

· Assist department head in analysing reports to formulate business strategies

· Support regional opportunities to expand business share of MNC Customer

Job Requirements:

· Minimum Diploma in Logistics or Supply Chain or equivalent preferred.

· Minimum 5 years of relevant experience in Warehousing & Distribution (Service Parts Logistics background will be an added advantage)

· Computer Literate (MS Office, Excel, PowerPoint)

· Basic WMS, TMS system knowledge and usage (AS400, CargoWise system background will be an added advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Job Description:

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.
• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.
• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements:

• NTC2 or Diploma in Electrical/Electronic/Process Instrumentation / /Mechatronics Engineering
• Preferably 3-5 years’ experience in service/engineering position in Oil & Gas / Process industry

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Description

Do you thrive in a fast-paced environment where every call counts? Look no further!

We are seeking a dedicated and experienced Customer Service Executive to join our client in the Government industry.

Contract Period: 2 Months (Extendable)

Job Responsibilities:

• Focuses on handling customer inquiries primarily via phone, providing efficient and direct solutions in a fast-paced, transactional environment.
• Representatives manage calls while utilizing customer management software (CRM), updating systems, and referencing knowledge bases to resolve issues effectively.
• assist with User Acceptance Testing (UAT) to ensure new systems meet customer needs and operate smoothly.

Job Requirements:

• Willingness to take on various tasks and adjust to changing work demands.
• Prior experience in a customer service position/call centre will be an added advantage.

We regret to inform that only shortlisted candidates will be contacted.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy)

EA Personnel Name: Ong Siow Mei Marilyn
EA Personnel No: R1105901
EA License No: 11C3955

• Answering customer questions, providing information, taking and processing orders and addressing complaints.
• Co-ordinating with project sites and office support activities.
• Assist with filing, scanning and photocopying of documents
• Compiling and maintaining records of business transactions.
• Any other ad-hoc duties as required.
• Positive attitude, pro-active in working, able to work independently.

Sushi Sakuta is a high-end Japanese omakase restaurant.

Service crew will work together with the Restaurant Manager, to manage and execute all tasks related to customer service in a fine-dining restaurant setting.

The ultimate goal is to provide high-quality service that will help us maintain and attract customers.

Roles & Responsibilities

· Greet and assist customers when they arrive

· Presenting menus and explain meal options

· Taking orders and answer questions on meal items

· Makes recommendations to customers where needed

· Prepare the bill that itemizes total meal costs and sales taxes

· Work together with the chefs and other service staff

· Wash & clean utensils, crockery and other restaurant related items

· Any other ad-hoc duties reasonably required

Requirements & Skills

· G.C.E ‘O’/’N’ Level holder or above

· Proficiency in English & Chinese

· Proficiency in Japanese will be a strong plus point

· Past experience in F&B and/or fine dining related roles will be preferred

· Attention to cleanliness and safety

· Excellent people skills with a friendly attitude

· Customer-oriented mindset, with patience and eagerness to serve

Why Us?

• Walking Distance from MRT
• Flexible Working Arrangement
• Opportunities for Learning and Development

The Role:

• Provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• Support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• Respond to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• Assist to process Sales Orders
• Coordinate with Operations Team regarding delivery, maintenance or support issues reported by Customers.
• Foster strong customer relationships to identify additional opportunities beyond the requested products, and leverage these opportunities to drive increased sales and business growth.
• Perform other administrative duties as assigned or other duties as deemed required by Company.

What are we looking for?

• At least 2 to 3 years working experience in Customer Service Roles.
• Experience in Information Technology or IT System Integrator industry would be an advantage.
• Strong customer experience mindset, listening, understanding and responding to customers' needs.
• Keen to learn and a team player.

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Garrett Lim Jun Jie, R24122758

EA Licence No: 24C2293

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

Bangkok Bank Singapore is a full licensed bank operating in Singapore since 1957. We provide a wide range of wholesale and consumer banking and financial services to meet the diverse needs of our clients. We have an immediate vacancy for a suitably qualified individual to join us as Customer Service Officer in the Customer Service Department. The department offers consumer banking products and services such as savings accounts, fixed deposits, current accounts and remittances services to both corporate and individual customers.

The successful candidate will perform a back-end support function in the department. The key duties include following up with customers on KYC periodic review documentation; updating customer information data in the systems; liaising with customers on incomplete customer due diligence documentation; attending to customers and/or other departments’ enquiry on account opening, account closure and account maintenance; handling Outward clearing / Inward & Outward Returned Cheque / E-voucher Response / Mark Cheque / Inward Clearing Report / CTS transaction backup; handling e-Giro transactions; preparation of various reports for submission to Head Office, Management and regulatory bodies. The successful candidate will also be involved in projects and system enhancement work.

The preferred candidate must satisfy the following requirements:

• A recognized Degree.

• Ability to learn fast and work independently.

• Team player and adaptable to changes.

• Cheerful disposition, service oriented with good interpersonal and communications skills.

• At least 1 year of banking experience, preferably in tellering/ payments.

We are expanding our Tipsy Family!

If you are passionate about F&B and looking for a job that is thrilling and fulfilling, you'll love it here at Tipsy Collective! We are looking for energetic, motivated individuals who enjoy working in an ever-changing environment.

A People-First Culture

Tipsy Collective is a multi-concept holding group led by a team of passionate individuals who seek to present hospitality uniquely through a series of thoughtful concepts. Tipsy Collective's brand and its foundation was built from the client lens a

We are seeking an enthusiastic and customer-oriented Hostess to join our vibrant Beach Club team @ Tipsy Unicorn. The Hostess will play a crucial role in providing a warm welcome to guests, managing reservations, and ensuring a smooth and enjoyable experience at our beachfront establishment. If you have a passion for hospitality, excellent communication skills, and a welcoming demeanor, we invite you to apply for this exciting opportunity.

Responsibilities:

• Deliver quality customer service to all guests.

• Take reservations and enquire purpose of visit.

• Greet each guest promptly and courteously with good smile and body language.

• Present menu and share promotions, specials and items to customers.

• Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.

• Up-sell additional products when appropriate.

• Key orders in the Point-of-Sale (POS) system efficiently.

• Serve food and drink orders

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Process payment and check bills promptly.

• Handle problem with cashier payments.

• Setting up tables & maintaining the cleanliness of restaurant

• Assist manager by getting involved in planning and organizing of special events.

• Able to communicate with guest and providing excellent customer service

• Good interpersonal skills and passionate about helping customers

• Check food and beverage inventories and stocks in a consistent and accurate manner.

• Follow Food & Beverage Safety and Hygiene policies and procedures.

• Complete opening, operating, and closing procedures.

• Escalate guests complain to duty manager if unable to conduct service recovery.

• Implement plans to deliver excellent service for outlet.

• Assist in daily operations of the restaurant

• Ad-hoc duties as assigned by the supervisor when necessary

Explore Career Opportunities with us by applying now!

You can also check out the links below to see what Tipsy is up to!

https://www.tipsycollective.com/

https://www.instagram.com/TipsyCollectiveSg/

Provide guidance and day-to-day training to staff within assigned areaCarry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

Manage and coordinate activities with people, products and equipment to maximize sales and profit

ResponsibilitiesRestaurant Operations Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

Check readiness of restaurant for service day and brief service crew on staffing roster for service day

Manage customer flow and seating arrangementOversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

Ensure documentation of all cash shortage and surplus in record book and to tally payment collectionRestaurant Management & Planning Act as point of escalation for service crew regarding service issues

Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner Quality Assurance & ControlEnforce restaurant quality, service, cleanliness and value standards

Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurantImplement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People ManagementConduct induction for new hires to provide them with the necessary skills and information to carry out roles and functionsProvide training to encourage role rotation amongst service staff

Train and monitor staff in the company SOPs (standard operating procedures)Ensure workplace safety practices

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

RESPONSIBILITIES AND DUTIES
As a Service Crew, you will work with your Team Members to deliver a high-quality service experience that exceeds customer expectations:

· Welcoming guests according to company standards in a timely, friendly and efficient manner

· Ensure cleanliness and hygiene of the room and keeping the environment tidy at all times

· Able to perform duties like taking food and drink orders, cashiering and any other ad hoc duties from time to time.

· Maintain cleanliness and housekeeping of work areas

· Ensure that guests received attention at all times

· Building and maintaining good rapport with the guest

· Manage and deliver/serve drinks/food

· Perform general basic service

· Establish rapport with guests to build loyal and satisfied customers

QUALIFICATIONS AND SKILLS

· Able to communicate in English/Mandarin

· Minimum O-level education

· Outgoing, presentable and service-oriented

· Cheerful, independent and self-motivated

· Able to work shifts, weekends and public holiday