• Global Company
• Good Autonomy

About Our Client

Our client is a leading global provider of IT managed services, specializing in delivering innovative, reliable, and scalable technology solutions to businesses across various industries. Their offerings include cloud computing, cybersecurity, data management, and IT infrastructure services, designed to help organizations optimize their operations and enhance their digital transformation journey.

Job Description

• Develop and execute a comprehensive sales strategy for the Singapore and Malaysia markets, in line with the business objectives.
• Identify, target, and engage prospective clients to sell IT Managed Services solutions, including cloud computing, cybersecurity, data management, and IT infrastructure services.
• Build and maintain strong, long-lasting customer relationships, ensuring high levels of satisfaction and retention.
• Generate qualified leads, manage sales pipelines, and convert opportunities into closed sales.
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities and adjust strategies accordingly.
• Lead negotiations and drive the closing of sales deals to meet or exceed revenue targets.
• Work closely with the marketing, technical, and delivery teams to align sales efforts with product capabilities and service delivery standards.
• Provide regular sales reports, forecasts, and performance updates to senior management.

The Successful Applicant

• At least 5 years of experience selling technology solutions
• Previous experience selling IT Managed Services
• Experience selling to BFSI is a plus

What's on Offer

This is an opportunity to join a global business that will reward to candidate with strong autonomy and an attractive package.

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-012025-6638493

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N

Restaurant Service Manager

(Western Cuisine)

• 6 days
• Tue to Sun, 1130am - 1030pm (2 hr break)
• Tanjong Pagar / Tanglin
• S$ 3,000 - 3,500 (depending on experience)

Responsibilities:

• Overseeing restaurant operations and ensuring a smooth flow
• Team management
• Customer service, serve and clear tables
• Maintain hygiene and cleanliness.

Requirements:

• Min. 2 years relevant experience

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Position Overview:

The Service Delivery Manager for Cyber Security is responsible for managing the delivery of high-quality cyber security services to clients. This includes overseeing security operations, incident response, service level agreements (SLAs), and client satisfaction. The role involves collaborating with internal teams, clients, and vendors to ensure services are delivered on time, within scope, and meet quality standards.

Key Responsibilities:

Service Delivery Management: Oversee the end-to-end delivery of cyber security services, ensuring compliance with contracts and SLAs. Monitor service performance and resolve incidents and vulnerabilities.

Incident & Problem Management: Lead incident response, ensuring quick resolution and preventive measures for recurring issues. Track and document incidents and resolutions.

Client Relationship Management: Act as the primary point of contact for clients, building strong relationships and providing tailored solutions to security challenges. Continuously improve service delivery.

Team Leadership & Collaboration: Lead a team of security professionals, ensuring alignment with business goals and providing training and resources to enhance team performance.

Risk & Compliance Management: Ensure compliance with security standards (e.g., ISO 27001, GDPR) and perform audits to mitigate risks and close compliance gaps.

Performance Monitoring & Reporting: Monitor key performance indicators (KPIs) and generate regular reports on service delivery metrics and performance against SLAs.

Budget & Resource Management: Assist in budgeting and resource allocation to ensure efficient project completion within budget.

Required Qualifications:

• Bachelor’s Degree in Cyber Security, IT, or related field.
• 5+ years in cyber security or IT service management, with at least 2 years in a leadership role.
• Knowledge of cyber security frameworks (e.g., ISO 27001, NIST).
• Experience in security operations and incident response.
• Familiarity with security technologies (firewalls, SIEM, endpoint protection, cloud security).
• ITIL certification is a plus.

Desired Skills:

• Strong leadership, communication, and client management skills.
• Project management capabilities with the ability to prioritize tasks effectively.
• Experience with cloud security and managed security services (MSS).

Established ICT Organisation is seeking Singaporean to join in 1 Yr Project Renewable role as IT Service Delivery Manager (Project Mgmt & ITIL Service Mgmt)

Mon to Fri Office Hours

Min IT DIP with 3-5 yrs relevant IT Project work experience

Remuneration: Basic + HP Claim + Performance Bonus at the end of 1yr

Overview of role:

The service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly report.
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Organisation's management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and the Organisation's operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

Our Requirements:

• Min IT Dip /Degree
• 3-5yrs IT Project Management or IT Service Delivery work experience
• Able to communicate effectively in both English & Mandarin to key stakeholders in projects
• Immediate availability or short notice will be at an advantage
• Incumbent will be subject to standard Gov OSA submission and standard project clearance.
• Possessed PMP or ITIL Service Management is a Plus Point

Responsibilities:

• Supervise the entire order processing workflow to ensure timely and accurate fulfillment of customer orders.
• Address customer inquiries, complaints, and escalations promptly with a professional, solutions-focused approach.
• Track and monitor delivery progress, providing customers with regular updates and addressing any delays effectively.
• Manage backorders, ensuring efficient resolution and clear communication with customers.
• Review and approve customer claims and credit memos within the SAP system.
• Collaborate with warehouse and logistics teams to manage outbound order volumes and deliver accurate forecasts for budgeting and manpower planning.
• Facilitate regular meetings with customers, internal staff, and cross-departmental teams to build strong relationships and address any concerns.
• Monitor and follow up on overdue payments, ensuring timely resolution while maintaining positive customer relationships.
• Travel as needed to meet with suppliers for business discussions and relationship management.
• Ensure adherence to Security Export Control regulations, including conducting customer and end-user screenings when required.
• Prepare annual sales forecasts, with quarterly revisions based on actual performance and market trends.
• Analyze monthly sales expectations, identify variances, and determine factors influencing sales trends and volume.
• Develop and present monthly KPI reports for management, highlighting accomplishments, challenges, and areas for improvement.
• Establish departmental objectives and define KPIs for team members, ensuring alignment with company goals.
• Approve staff leave requests through the system while maintaining adequate operational coverage.
• Conduct annual and semi-annual goal-setting sessions with staff, followed by performance appraisals.
• Undertake additional tasks and responsibilities as assigned by management.

Requirements:

• Diploma/ Degree in any fields
• At least 3 - 5 years of customer service, order management and delivery management
• Prior experience in managing a team
• Knowledge of SAP
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Technical Service Manager, Entrance Automation Solutions.

Key Responsibilities

• Lead and Inspire: Motivate and mentor the service team to achieve high performance, fostering a collaborative and positive work environment.
• Drive Business Growth: Develop and implement strategies to expand the service customer base, increase revenue, and improve service profitability.
• Deliver Exceptional Service: Oversee all aspects of service delivery, including scheduling, dispatching, and ensuring timely and efficient completion of service calls.
• Build Strong Customer Relationships: Cultivate and maintain strong, long-term relationships with customers by providing exceptional service, proactive communication, and building trust.
• Optimize Service Operations: Implement processes and systems to improve service efficiency, productivity, and cost-effectiveness.
• Champion Quality and Safety: Ensure all service work meets the highest quality standards and adheres to all relevant safety regulations.

Qualifications

• Proven Leadership Experience: Minimum 4 years of successful experience leading and managing a service team in a fast-paced environment.
• Technical Expertise: In-depth knowledge of entrance automation systems, including access control, door hardware, automatic doors

Please forward your resume to [email protected]

Work Location: Ang Mo Kio

Responsibilities:

• Work closely with the Project Manager to ensure that the project milestones are met
• Work closely with Pre-sales team to review design, scope and effort estimation for new opportunities
• Lead a team in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Requirements:

• 10 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred and may be required depending on the role.
• Experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Proficient in cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of cloud architecture principles, including compute, storage, networking, and security concepts.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Experience in leading a team of technical resources
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Position: Customer Service Officer/Call Centre(Banking)

Shifts Role: Morning and Afternoon

Job Requirements:
1. Comfortable with using computer applications and tools.
2. 1 year of experience in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:
- Interact with internal & external customers to answer customers queries.

- Responding promptly to customer inquiries on general and transactional enquiries.

- Communicating with customers through various channels

- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

JOB DESCRIPTION

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Defence Collective Singapore (DCS) manages the Singapore Discovery Centre (SDC), the SAF museums and the future National Service (NS)-Themed Gallery to meet MINDEF/SAF’s objectives to strengthen commitment to Singapore and community support for NS / defence.

Responsibilities:

• Oversee the effective operational management of SDC to enhance visitor experience and visitorship.
• Develop SDC’s strategic long-term plans and multi-year budget requirements to achieve SDC’s objectives in discussion with DCS HQ.
• Manage SDC’s operations to ensure a high standard of visitor experience and effective management of SDC’s facilities and assets.
• Management and oversight of projects in SDC.
• Co-develop SDC’s branding and marketing strategies and materials with DCS HQ.
• Enhance and customise public programmes to better cater to SDC’s needs and improve public engagement.
• Management of SDC’s Volunteers and social media.
• Oversee, manage and grow SDC members.
• Ensure that all procurement policies are adhered to and all financial documents are in order before submission to DCS HQ for endorsement.
• Lead talent management and development to ensure SDC’s current and future capability and people requirements are met.
• Establish and maintain effective relations with relevant counterparts in the local and overseas attractions, museums and defence community.

Requirements:

• Bachelor / Professional Degree (Business / Finance degree preferred).
• Min 15 years working experience with 10 years in managerial role.
• Candidate must possess strong people management skills and preference will be given to those with working experience in attractions/ museum/ gallery related organisations.
• Good knowledge of operations management, events management, marketing, public engagement, building and facilities management.
• Strong communication, influencing and negotiation skills.
• Excellent problem-solving skills and agility.

Job Responsibilities

You will be responsible for the following:

• Plan and maintain a calendar of events for Service Ops.
• Develop and maintain key messaging on ‘Incredible Care’ initiatives for senior management, and oversee the production of service collaterals to ensure consistency in message across departments within Service Ops
• Oversee internal communication channels, such as the hospital intranet, internet, digital displays and other communication materials.
• Custodian of Service Ops Corporate Identity.
• Custodian of and content development for of service-related write-up on internet and intranet pages
• Participate in initiatives
• Craft and highlight success service stories on hospital channels, including submission for internal and external service-related awards to foster a sense of pride and belonging.
• Identify success measurement matrix for communication efforts and evaluate the success through staff feedback, surveys, and key performance indicators, refining strategies as needed.

Requirements

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
• 5+ years of experience in a communications role, preferably within the healthcare sector or a tertiary hospital.
• Proven ability to lead employee engagement initiatives in a fast-paced and multidisciplinary environment.
• Exceptional written, verbal, and interpersonal communication skills, with a keen understanding of healthcare communication nuances.
• Strategic thinker with a passion for healthcare excellence and employee engagement.
• Strong collaborator who can build relationships with clinical and non-clinical stakeholders.
• Creative and innovative approach to solving communication challenges in a complex organisation.
• Ability to manage multiple priorities in a fast-paced hospital setting.
• Empathy and cultural sensitivity, ensuring inclusive communication across diverse staff groups.

Key Responsibilities and Duties

Contract Administration & Management:

• Lead contract management discussion, monitor contract milestones and renew contract upon expiries.
• Review and identify contractual issues against contract terms and propose for negotiation and amendment.
• Oversees and manage Service Level Agreement of Service Providers, ensuring it meets contractual performance and perform payment milestones. To take appropriate actions for non-conformance results.
• Manage existing service and maintenance contracts under Facilities Management.
• Assist HOD to formulate strategies for contract administration and management.
• Expected to work with ALPS, finance, legal and etc department on developing of service contracts.

Cost Control and Procurement:

• To manage and provide regular update on expenditure for FM
• Work with ALPS and support FM on procurement matter and processes.
• To assist HOD to manage FM OPEX and CAPEX Budget
• To oversees and management of utilities. To work with key stakeholders and provide updates to management regularly.
• To support and participate in RFP/RFQ

Quality Assurance:

• Assist HOD in formulating new FM QA policies, strategies and objectives in compliance with regulatory requirements
• Manage and oversee all FM QA related activities and ensure proper documentation
• Investigate non-conformances and review the effectiveness of corrective and preventive actions.
• FM rep for Internal Quality Auditor.
• Conduct quality system audits

FM Operations:

• Oversee the central management and documentation of Work Instruction, FM Policy, House Rule, Tenancy Fitting Out and Reinstatement Guideline, FM department asset, licensing & certification records. Expected to work with along FM system lead to update documentation, where applicable.
• FM rep for Workplace Safety & Health Champion and Business Continuity Planning
• Assist HOD is organising and managing FM training roadmap.
• Oversee FM office administrative support

Job Requirement

• Degree in Building, Property Management, Facilities Management, or equivalent with at least 4-5 years of related working experience or (Diploma with at least 7 years) in similar portfolio for Assistant Manager role.
• Degree in Building, Property Management, Facilities Management, or equivalent with at least 6-8 years of related working experience or (Diploma with at least 10 years) in similar portfolio for Manager role.
• Prior working experience in healthcare setting will be an advantage.
• Prior experience in management of service provider contracts will be an advantage.
• Familiar and experience with public sector procurement governance and processes.
• Knowledge in mechanical & electrical maintenance and operations works.
• Ability to organize, plan and manage facilities operation, project management works.
• Meticulous and organized worker with good follow-through.
• Excellent verbal and written communication skills and inter-personnel skills with the ability to communicate effectively across all levels and function well in a team.
• Able to adapt and thrive in a dynamic working environment.
• Creative, proactive and problem-solving attitude.

Network Infrastructure Manager | Enterprise Network

Working arrangement: Hybrid working arrangements

Working location: Central

Salary Package: Up to $9,000 + AWS

Are you a dynamic Network Consultant seeking a role that combines technical expertise with strategic innovation? As a key member of our team, you'll be at the forefront of delivering essential enterprise-level network services. Your role involves executing initiatives that leverage cutting-edge network technologies to meet the evolving needs of forward-thinking organizations. Collaborate with team leaders and outsourced service providers to plan and deliver projects, enhancing service satisfaction and delivery.

Job Responsibilities

• Provide essential enterprise level network services
• Execute new initiatives and enhancements that result in innovative use of network technologies to meet the needs of forward-looking organisations
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or create new network services to enhance service satisfaction and delivery.
• Work with our Central ICT Infra capability centres to design and best fit Network solutions to existing and future infrastructure needs.
• Execute projects to deliver network services that achieve standardisation of network services across organisation to reduce operations overheads and greater satisfaction of network services.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, deploying and managing enterprise level ICT infrastructure for network services
• Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good communication skills, both oral and written, with the ability to present ideas and influence stakeholders

"By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Working location – Funan, subsequently at UBIX

Working hours – 8.30am to 6.15pm Monday to Friday

salary - up to 4k

• Channel Operations & Issue Resolution:Ensure smooth execution of daily channel operations, including inquiries, escalations, and issue resolutions.
  Act as the first point of contact for channel-related issues, providing timely resolutions or escalating as needed.
  Draft responses for clearance by ServiceSG’s Service Transformation & Planning Team.
  
• Knowledge Management & Documentation:Troubleshoot operational problems and maintain a knowledge base of cleared responses.
  
• Process Improvement & Training:Collaborate with the Quality Assurance Specialist to implement process improvements.
  Support training initiatives to improve team efficiency.
  
• Feedback & Communication:Provide insights to the team lead regarding recurring challenges and process improvement opportunities.
  Communicate and coordinate with internal and external stakeholders to resolve operational challenges.
  
• Administrative Support & Reporting:Maintain accurate records of operations activities.
  Assist in preparing reports and metrics for internal reviews and meetings.
  

How to Apply: Send your resume to:

You will be assisting the Centre Instructor in ensuring the smooth operation of the Centre.

Your key areas of responsibility will include, but are not limited to the following:

• Guiding students
• Marking & recording of worksheets
• Packing of worksheets
• Administrative work
• Maintain cleanliness of the centre

Requirements:

• Must be fully vaccinated
• GCE “O” level holders & above
• Able to work on Mon, Tue, Fri 3pm-8.30pm & Sat 10-2pm
• Enjoy working with children

Our client is a sport education center. Due to their current expansion plan, they are looking for a Senior Marketing Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Develop and execute marketing strategies aligned with business goals and target audiences.
• Stay informed on marketing trends, conduct competitive analysis, and explore new digital platforms and communication techniques.
• Collaborate with internal teams to create strategies that drive business growth.
• Plan and manage multi-channel digital campaigns, including SEM, social media ads, email, and content marketing.
• Work with external vendors and media agencies on campaign execution.
• Analyze and report on campaign performance, providing actionable insights.
• Create campaign assets for platforms like Facebook, LinkedIn, Google Ads, and TikTok.
• Develop monthly/quarterly social media plans and advertising strategies to achieve business objectives.
• Manage the social content calendar for platforms including Facebook, Instagram, TikTok, Twitter, LinkedIn, and YouTube.
• Create and post engaging content; capture photos and videos of gymnasts as needed.
• Monitor and analyze social media and campaign performance, providing optimization recommendations.

Job Requirements:

• Minimum 4 years of sales and marketing experience.
• Strong content creation and copywriting abilities.
• Proficient in English (written and spoken); familiarity with Adobe Premiere Pro, Photoshop, or Illustrator is a plus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Requirement:
• Have Call centre exp/ Customer Service or Have order processing exp
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Specialist Recruiter

CEI Reg No: R25126657

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description

Responsibilities

• Attend to clients’ enquiries on account-related, trading-related matters via various channels.
• Ensure a smooth end-to-end client experience to drive clients’ retention and satisfaction.
• Facilitate the proper execution of trades for clients in an accurate and timely manner.
• Perform other dealing functions such as assessing risk and preparing trade reports.
• UAT cases
• Support multiple key projects such as onboarding of new products, platform development, and other deliverables.
• Assist in any other ad-hoc tasks as assigned.
• Shift work is required.

Competence Requirements

• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Proficiency in using customer service software and tools
• Knowledge of products and services offered by the company
• Relevant CMFAS papers (for license application)
• Experience in equities, options and futures products' entire trade cycle
• Knowledge of Structured Products and Fixed Income will be a plus

Job Responsibilities:

• Handle inbound and outbound calls, addressing customer inquiries, concerns, and complaints.
• Provide information on products, services, and policies, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues and escalate complex problems when necessary.
• Process orders and transactions, following company procedures.
• Perform follow-up calls to ensure customer satisfaction.
• Meet performance targets, including call resolution and customer satisfaction.

Requirements:

• Min Diploma a in any discipline
• Have min 1-2 years of Call centre/ Customer Service/ order processing experience

Interested candidates, do submit your resume to [email protected]

Attn: Ariel Fong Jea Yee (Outsourcing Team)
Audrey Chan Yu Jing (R1104782)

Recruit Express Pte Ltd (99C4599)

EA License No: 99C4599

EA Personnel No: R1761665

• Call Centre / Customer Service Experience
• No Experience Are Welcome To Apply - Training is Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

• Act as single point of contact for Customer for all facilities matters, including but

not limited to security, cooling, power, hardware movements, cleanness, etc.

• Support & co-ordinate hardware installations and cabling as per Customer requests.
• Manage and coordinate vendor support services, including supervision of vendors on installation, upgrading, maintenance, repair, and delivery of server hardware and software.
• Co-ordinate with and escort third party vendors visiting Customers’ data centre and server rooms.
• Install, configure, Monitor of UPS.
• Co-ordinate with remote site support engineer for all server room related activities.
• Perform regular data centre inspection. Report any alert to concerned party.
• Maintain inventory of Customer data centre and server rooms equipment Record including customer’s remote sites and audit all the changes.
• Manage Customer’s cloud based data centre and resources, including inventory,
• changes, budget, etc.
• Any other activity related to data centre operations.
• The Support Services shall meet KPI target set by Customer.
• The DC OSE should carry and be reachable 24x7 via on duty mobile phone (to be provided by Customer
• Experience in IT service management
• Basic understanding of IT Infrastructure domain.

Duration: 1-2 yr contract
Salary: Up to $4.2K
Location: East

Job Scope:

• Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence.
• Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
• Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG’s Service Transformation and Planning Team.
• Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
• Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Job Requirements:

• Min. degree in Business Administration, Operations Management, or a related field.
• Min. 4-5 years relevant experience in operation management with min. 2 years in a supervisory role

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Working Days: 4 weekdays + 1 weekend
Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)
Salary Range: $ 2200 - 2800
Location: Tiong Bahru

Job scopes:

1) Customer Service

Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
Upkeep of Centre’s student management system and perform audit of system regularly

2) Administration

Prepare invoices and handles payment collection
Prepare debtors listing and send reminders for late payment
Maintain petty cash and prepares daily collection report
Perform ad-hoc duties assigned by Manager

3) Teachers’ Support

Support teachers in photocopying and preparing of materials and resources
Assist teachers in the dismissal of classes and attendance taking
Participate in file checking and results tracking

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

Must have experience in backup power and data centres.

Willing to travel around SEA region.

Responsibilities:

• Sales Strategy and Growth:Develop and execute strategic sales plans to achieve revenue targets, manage P&L, and expand market share in Singapore, Malaysia, Indonesia, and other Southeast Asian territories. Identify growth opportunities, create market-entry strategies, and set objectives that align with our sustainability and modular infrastructure focus. Lead complex sales cycles in mission-critical sectors, including data centres, government, healthcare, and commercial industries, leveraging expertise in integrated power protection solutions.
• P&L Management: Assume full responsibility for the offices’ P&L, including revenue generation, cost control, and profitability. Develop budgets, monitor expenses, and implement strategies to optimize financial performance. Prepare and present P&L reports to management, identifying areas for financial improvement and operational efficiencies.
• Regional Leadership and Market Development: Lead and oversee sales operations in the Singapore office and manage regional sales activities in Malaysia and Indonesia. Establish and foster relationships with key stakeholders, including clients, channel partners, and industry influencers to enhance market positioning. Collaborate with cross-functional teams (e.g., project, engineering, product management) to align offerings with regional needs and promote customized power solutions.
• Client Relationship Management: Act as the primary point of contact for clients, ensuring exceptional service delivery and strong client satisfaction. Guide clients through the complexities of infrastructure design, installation, and maintenance, positioning the company as a trusted advisor for sustainable power protection solutions. Conduct regular business reviews with clients to identify additional needs and foster long-term partnerships.
• Team Development and Leadership: Build and mentor a high-performing sales team across regional offices to drive productivity, achieve sales goals, and uphold our commitment to excellence. Provide training and development for sales staff, fostering a culture of continuous improvement and knowledge sharing. Lead by example, working closely with the sales team on quotation creation, submission, negotiation, as well as wining and closing deals.
• Sales Forecasting and Reporting: Monitor and report on sales and financial performance, providing data-driven insights and recommendations to the management. Ensure accurate sales forecasting, pipeline management, and P&L accountability to support strategic planning and resource allocation.
• Expansion and Innovation: Identify and evaluate new business opportunities in untapped Southeast Asian markets, developing entry strategies to achieve revenue growth.

Requirements:

• Bachelor’s degree in Business, Engineering, or a related field;
• 10+ years of experience in B2B sales, with a strong background in electrical equipment & power solutions sales in data centres will be highly preferred.
• Proven track record of achieving sales targets and managing P&L within regional sales operations.
• Excellent knowledge of power protection technologies (e.g., DRUPS, UPS, diesel generators, modular power infrastructure solution).
• Strong financial acumen, with the ability to develop and manage budgets and P&L.
• Ability to travel across the region as required.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588