The Call Centre Services Executive will provide exceptional customer service by answering inquiries, resolving issues, and offering product or service information while ensuring the efficient management of facilities and related services. This role combines excellent communication skills with facility management experience, handling customer calls and overseeing operational aspects related to facility maintenance, service quality, and customer satisfaction.

Key Responsibilities:

Customer Service Management:

· Answer inbound calls and respond to customer inquiries, concerns, or complaints related to facility management services.

· Provide information on facility operations, maintenance schedules, service offerings, and processes.

· Handle customer requests with professionalism, ensuring their needs are addressed promptly and effectively.

Facility Management Support:

· Assist customers in scheduling and coordinating maintenance or repair services for the facility.

· Coordinate with the maintenance team or service providers to ensure timely facility upkeep and repairs.

· Monitor and report facility issues, ensuring prompt follow-ups and resolutions.

Call Handling & Documentation:

· Log all customer interactions accurately in the CRM system, specifically noting any facility-related requests or incidents.

· Track and follow up on customer facility-related issues, ensuring timely closure of tasks or service requests.

· Maintain documentation of maintenance schedules, repair records, and service logs related to facility management.

Product Knowledge & Assistance:

· Stay updated on product and service offerings related to facility management (e.g., janitorial services, HVAC systems, security, etc.).

· Educate customers on the facilities and services available to them, offering solutions and recommendations for improving their experience.

Complaint Resolution & Escalation:

· Handle escalated complaints or complex facility-related inquiries, ensuring they are resolved in line with company policies and within acceptable timeframes.

· Escalate unresolved facility issues to higher management or facility teams as necessary.

Performance Metrics & Targets:

· Meet performance targets, including customer satisfaction, first-call resolution, facility service response time, and overall call handling efficiency.

· Participate in regular performance reviews, facility training, and knowledge-sharing sessions.

Outbound Calls (if required):

· Make outbound calls for follow-ups, surveys, or service promotion related to facility management services.

· Ensure that customer and facility data is accurate and up-to-date.

Facility Coordination & Reporting:

· Coordinate with internal facility management teams to report service interruptions, maintenance needs, or new facility requests.

· Provide regular feedback on recurring facility issues or trends that may require long-term solutions.

Team Collaboration:

· Work closely with the facility management, customer service, and maintenance teams to ensure seamless operations and service delivery.

· Collaborate to address facility-related customer concerns quickly and efficiently.

Skills & Abilities:

· Communication: Excellent verbal and written communication skills, with the ability to explain complex facility issues in a simple and understandable manner.

· Problem-solving: Ability to assess and resolve facility-related concerns efficiently.

· Customer Service: Strong customer-centric attitude with a focus on delivering the best possible experience.

· Organizational Skills: Ability to manage multiple service requests and track maintenance schedules.

· Active Listening: Ability to understand customer needs and resolve facility-related issues effectively.

· Technical Skills: Proficiency in CRM systems, office software, and facility management software (if applicable).

Personal Attributes:

l Friendly, approachable, and professional demeanor.

l Strong attention to detail and accuracy in logging requests, schedules, and service records.

l Ability to remain calm under pressure, especially during facility disruptions or urgent situations.

l Resilience and patience when handling difficult customers or facility-related complaints.

Language Proficiency:

Fluent in English

Requirements:

Education & Experience:

· High school diploma or equivalent (required).

· GCE ‘O’/’A’ Levels or equivalent

· ITE Nitec / Higher Nitec in Engineering or Facilities Management will be an added advantage.

· Previous experience in a customer service or call centre role.

· Experience in facility management or facilities support services is highly desirable.

Back Office Manager (Customer Service) – Engineering industry

Responsibilities:

• Oversee all back-office service activities and manage the back-office team.
• Meet sales KPIs and prepare accurate sales quotations and price proposals for customers.
• Maintain updated databases (pre-order and post-order) in CRM and spreadsheets.
• Ensure data completeness and accuracy in SAP/CRM for quotations.
• Track customer inquiries, prepare quotations, and drive order intake.
• Handle customer feedback and complaints, resolving or escalating issues as necessary.
• Manage sales and development for a select group of customers.
• Coordinate with internal departments and intercompany teams on sales tasks.
• Maintain standard spare part lists (SPC).
• Provide administrative support to the sales team as needed.
• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum of a Diploma in any field.
• Strong business English communication skills.
• Must have solid SAP knowledge and experience.
• Proficient in MS Office applications.

Experience:

• Background in high-volume transactional environments.
• Exceptional organizational and time management skills.
• Ability to work autonomously and collaboratively in a team.
• At least 5 years of experience in sales or a sales support role.
• Strong commercial acumen.
• Familiarity with sales processes and systems.
• Experience in a manufacturing/Engineering industry is a plus.
• Due to quota restrictions, we can only consider local candidates (Singapore Citizens/ Singapore PR) with full working rights in Singapore

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Client Service Manager.

Principal Responsibilities

• Ensure services agreed are provided to the client within the Operating Memorandum
• Ensure that client enquiries are responded to in a polite and timely manner and monitor completeness and accuracy to drive service improvement
• Co-ordinate the negotiation and business agreement of new/bespoke client service requests
• Ensure client reporting and management information is delivered as agreed with the client
• Work in close co-ordination with internal stakeholders to ensure smooth service management and proactive management of client issues and requirements
• Ensure full understanding of clients and their operating model
• Ensure full understanding of client’s needs and requirements and develop a suitable service plan to selected clients base
• Understand the external regulatory environment and compliance issues
• Reviewing, analysing and sharing with clients, the impact of regulatory changes
• Understand client requirement and convey information / message for resolution in efficient & effective manner
• Builds trusting relationships with internal and external clients

Qualifications

• Sound knowledge of the Securities Services industry and global market infrastructure and ongoing developments
• Understanding of Securities Services products such as Direct Custody, Global Custody, Fund Accounting, Transfer Agency, Trustee & Fiduciary Services
• Strong interpersonal, analytical, problem-solving, decision-making skills and a team player
• Personal qualities will include diplomacy, integrity and leadership skills
• Strong communication skills, both verbally and in writing, complimented with excellent PC skills
• Able to coordinate a variety of initiatives in a complex and constantly changing environment
• Able to work in a pressurised environment and manage priorities effectively

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

Work time： Subject to shift schedule

勤務日 Off day：3 days off per 2 weeks

福利厚生 Employee benefits：

AWS

Annual Leave starting 14 days

Medical Leave

Medical insurance

Job description:

• Provide exception service to guests, manage reservations and handle customer feedback
• Ensure ample stock levels of ingredients and liaise with suppliers to replenish as necessary
• Manage the costs, sales and profit & loss of the store and other administrative matters
• Oversee the front of house staff and communicate with Japanese chef to ensure smooth operations.
• Train service staff and maintain service levels
• Develop manuals and SOPs for the store etc.

Job Requirements:

• At lease 3 years of experience in a fine dining Japanese restaurant as a restaurant manager or assistant restaurant manager.
• Able to work flexibly with midnight shifts
• Independent and able to manage and maintain service levels of the store

Preferred

• Conversational level of Japanese to communicate with chef from Japan and service Japanese speaking guests

• Manage, define and implement IT infrastructure projects and the quality and progress of these projects to ensure on time, effective project outcomes
• Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
• To ensure the project tasks are monitor, track and complete on time and negotiate with the customer if there is any delay or/and gaps
• Manage internal project team members and external vendor or/and partners
• Providing management and operations report
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers

Job Highlights

• Location: Cecil Street (Telok Ayer MRT) / Scotts Road (Orchard MRT)
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• Handle sales independently
• Conduct sales viewing
• Making appointments for sales viewings
• Creating new leads and follow-up on sales leads
• Build on existing network to enlarge base
• Marketing with partners/agents
• Able to create marketing programmes
• Able to meet sales quota
• Handle and submit sales reporting
• Manage lead distribution & handle daily operations

Job Requirements

• Min 3 years of working experience
• Flexible approach and able to work as a team
• Able to grow the centre business
• Positive-looking & self-driven
• Mandarin-speaking candidates are preferred as this position requires candidate to serve Mandarin-speaking clients
• Female working environment

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled “anytime, anywhere” product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers. Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future.

Following the new Medium-Speed Engines (MSE) strategy there is an exciting opportunity for a Parts Sales and Service Representative (Account Manager) to join the MaK Asia team. The representative will have the responsibility to own specific customer relationships, drive sales, ensure customer satisfaction and shape parts sales strategy.

What You Will Do:

• Responsibility for end-to-end aftersales management of assigned customer accounts. Be the focal contact point for customers on everything to do with aftersales.
• Develop close business relationships with customers that add value to the customer and provide the level of overall support, product knowledge, and technical expertise that a customer expects. Become a trusted supporting resource to the customer.
• Responsibility for working with customers in advance to identify scheduled maintenance opportunities including tracking engine operating hours and dry dock schedule.
• Work with and guide customers with advance planning of scheduled maintenance and overhauling to ensure that the customer understands and is aware of MaK maintenance and overhauling guidelines and requirements. Utilize service exchange programs.
• Identify and launch Customer Value Agreements with selected customers.
• Account Receivables. Follow up with customers on overdue payments, manage sensitive commercial situations.
• Compliance. Responsibility for screening all customer direct enquiries received including, vessels, company, individuals prior to providing any support, information, or quotations.
• Responsibility for leading initial customer commercial negotiations for parts and service by following company policies.
• Identify and track assigned customer engine population, submit changes to AX ERP system CRM module.
• Circulate service letters and bulletins, and parts programs to customers.
• Promote engine upgrade solution sales, identify opportunities, and proactively work on securing a sale.
• Arrange and conduct regular customer visits. This includes traveling overseas and locally based customers.

What You Have:

• Extensive prior reciprocating engine experience and customer engagement through orders and deliveries.
• Understanding and experience of Contracts and negotiation of same to facilitate business success.
• Knowledge of Marine, Oil & Gas and Electric Power business preferably with medium speed large engines through Dealer, or Direct sales.
• Demonstrated ability to work independently and lead on larger scale, more complex topics / projects.
• Ability to influence and lead others in the work group.
• Must be able to deal with sensitive issues.
• The ability and willingness to travel (up to 50%).

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

• Manage, define and implement IT infrastructure projects and the quality and progress of these projects to ensure on time, effective project outcomes
• Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
• To ensure the project tasks are monitor, track and complete on time and negotiate with the customer if there is any delay or/and gaps
• Manage internal project team members and external vendor or/and partners
• Providing management and operations report
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers

Location: Near Woodlands South MRT Station -Thomson–East Coast line (TEL)
Office hours: Mon - Thurs 8.30am to 6pm / Fri: 8.30am - 5.30pm

Broad Function
The Assistant/Manager shall report to the FM HOD.
Lead a key function in Service Operation and Quality, focusing on contract administration, cost control, procurement, quality assurance, and FM service operation.


Key Responsibilities and Duties
Contract Administration & Management:

• Lead contract discussions and monitor milestones
• Review and address contractual issues
• Manage Service Level Agreements (SLAs) for service providers
• Oversee existing service and maintenance contracts
• Assist in strategy formulation for contract administration
• Collaborate with various departments on service contract development
• Expected to work with WH ALPS, finance, legal and etc department on developing of service contracts.

Cost Control and Procurement:

• Manage FM expenditure
• Support FM procurement with ALPS
• Assist with FM OPEX & CAPEX budgets
• Oversee utilities management
• Participate in RFP/RFQ processes

Quality Assurance:

• Assist HOD in developing FM QA policies and strategies
• Oversee FM QA activities and documentation
• Investigate non-conformances and review corrective actions
• Represent FM in Internal Quality Audits
• Conduct quality system audits

FM Operations:

• Oversee the central management and documentation of Work Instruction, FM Policy, House Rule, Tenancy Fitting Out and Reinstatement Guideline, FM department asset, licensing & certification records. Expected to work with along FM system lead to update documentation, where applicable.
• FM rep for Workplace Safety & Health Champion and Business Continuity Planning
• Assist HOD is organising and managing FM training roadmap.
• Oversee FM office administrative support

Job Requirement

• Degree in Building, Property Management, Facilities Management, or equivalent with at least 4-5 years of related working experience or (Diploma with at least 7 years) in similar portfolio for Assistant Manager role.
• Degree in Building, Property Management, Facilities Management, or equivalent with at least 6-8 years of related working experience or (Diploma with at least 10 years) in similar portfolio for Manager role.
• Prior working experience in healthcare setting will be an advantage.
• Prior experience in management of service provider contracts will be an advantage.
• Familiar and experience with public sector procurement governance and processes.
• Knowledge in mechanical & electrical maintenance and operations works.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform you that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Registration No. R23112260 (MayThinKyu)

Job Description

• Industry/ Organization Type: Engineering / Manufacturing
• Position Title: Maintenance & Service Manager (Chiller / ACMV)
• Working Location: Tuas
• Working Hours: 5.5 days (Mon to Fri 8.30AM – 5.30PM, Sat 8.30AM – 12.30PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus + Transport Reimbursement + Mobile Allowance
• Duration: Permanent

Key Responsibilities

• Manage and coordinate all maintenance and servicing activities for chiller systems, ensuring timely and effective execution.
• Lead and mentor a team of service technicians, providing guidance, training, and support to enhance their skills and performance
• Develop and implement preventive maintenance schedules and plans to minimize downtime and extend the lifespan of chiller systems
• Diagnose and resolve technical issues with chillers, implementing effective repair solutions to maintain optimal system performance
• Ensure all maintenance activities comply with safety regulations and industry standards
• Build and maintain strong relationships with clients, providing regular updates on maintenance activities and addressing any concerns or queries
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Bachelor’s Degree in Mechanical Engineering or a related field
• At least 2-3 years of working experience in chiller maintenance and service
• Strong understanding of chiller systems and components

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #72145 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

Job Responsibilities:

User Service Planning and Research:

• Plan and propose new service ideas or enhancements to improve the MIMS user service.

· Assess and prioritize multiple ideas using frameworks like RICE, considering impact, reach, confidence, and effort.

· Conduct research to understand the needs and behaviors of healthcare professionals and general users using MIMS products.

· Analyze user feedback and identify gaps in current services to enhance satisfaction and usability.

· Collaborate with cross functional teams to define initiatives that improve user engagement and support.

Competitor Analysis and Benchmarking:

· Analyze industry trends, competitor activities, and best practices to provide actionable insights that drive the development and enhancement of MIMS’ user service strategies.

· Continuously monitor and assess competitors’ user services, features, and engagement strategies within the healthcare information market to identify opportunities for improvement.

· Provide detailed competitor benchmarking reports and actionable insights to support decision-making.

Service Development and Support:

• Contribute to the planning and design of new user services, features, and support tools by leveraging research insights and understanding of user needs.

• Coordinate with tech, content, and customer support teams to implement service updates effectively.

• Support initiatives like onboarding tools, FAQ systems, or user-centric platform enhancements to improve overall user experience.

Data Analysis and Reporting:

· Evaluate the quantitative results of each service enhancement to validate the effectiveness and impact of the service enhancements.

· Utilize appropriate tools to monitor and analyze user behavior, engagement, and satisfaction metrics (e.g., page views, retention rates, NPS) to drive data-informed initiatives.

· Analyze trends in user activity and competitor performance to provide actionable recommendations for improvement.

· Prepare reports and presentations for the User Service Planning team and senior management.

Cross-functional Collaboration:

· Partner with cross-functional teams (marketing, customer support, etc.) to ensure effective communication and promotion of user service features.

· Provide insights and training to stakeholders (e.g., customer support teams) about MIMS’ user service offerings and competitive advantages.

Operational and Administrative Support:

· Maintain accurate documentation related to user service plans, competitor reviews, and performance tracking.

· Assist with workflow planning, backlog prioritization, and coordinating project milestones with cross-functional teams.

Preferred Skills and Qualifications:

• Education: Degree in Business, Marketing, Computer Science, or a related field (healthcare background is a plus).
• Experience: 3-5 years in product management, user service planning, or similar roles in healthcare, technology, or user support environments.
• Industry Knowledge: Familiarity with healthcare information platforms and user-centric service practices.
• Digital marketing tool experience, e.g. SEO, GTM, GA, UX tool, Access heatmap tool, recommendation tool, CDP, point program, etc.
• Experience in internet service company operating across multiple countries with traffic more than 100K session per month (better if healthcare service)
• Analytical Skills:
• Proficiency in tools like Google Analytics for data analysis.
• Experience with survey and feedback tools.
• Soft Skills:
• Strong communication skills to engage with cross-functional teams and present findings effectively to a diverse range of stakeholders.
• Excellent organizational and multitasking abilities.
• Passion: Dedication to improving user experience and delivering exceptional user services in the healthcare information industry

About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.


Responsibilities:

• Manage business operation automation and maintenance tasks for EUCs, primarily developed using Microsoft Access, including forms, queries, modules, tables, reports, and macros.
• Oversee the entire SDLC, from requirement definition to go-live, for EUC maintenance and related projects.
• Manage tasks related to SSIS, stored procedures, PowerShell scripts, SQL Server, and general database technologies on Windows Server.
• Build and maintain positive relationships with clients, stakeholders, and project partners. Ensure clear and effective communication.
• Coordinate and collaborate with internal and external teams to ensure smooth project delivery.
• Communicate proactively with stakeholders to simplify complex technical situations for non-IT end users.

Requirements:

• Minimum a degree in any field.
• At least 8 – 10 years of experience in similar Service Delivery Manager positions.
• Working experience in a banking IT unit and hands-on experience with programming (preferably Microsoft Access VBA—forms, queries, modules, tables, reports, macros).
• Experience in the entire Systems Development Life Cycle (SDLC), from requirement definition to go-live, using any programming language.
• Experience with SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technology on Windows Server.
• Good communication skills (spoken & written) in both English and Japanese (in order to liaise with Japanese speaking clients).
• Ability to communicate complex technical information in a simple, user-friendly manner for non-IT stakeholders.
• Ability to work independently and take initiative in proposing and implementing continuous improvements for maintenance services.
• Strong team collaboration skills and the ability to manage both personal tasks and a team effectively.

Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

• Global Company
• Good Autonomy

About Our Client

Our client is a leading global provider of IT managed services, specializing in delivering innovative, reliable, and scalable technology solutions to businesses across various industries. Their offerings include cloud computing, cybersecurity, data management, and IT infrastructure services, designed to help organizations optimize their operations and enhance their digital transformation journey.

Job Description

• Develop and execute a comprehensive sales strategy for the Singapore and Malaysia markets, in line with the business objectives.
• Identify, target, and engage prospective clients to sell IT Managed Services solutions, including cloud computing, cybersecurity, data management, and IT infrastructure services.
• Build and maintain strong, long-lasting customer relationships, ensuring high levels of satisfaction and retention.
• Generate qualified leads, manage sales pipelines, and convert opportunities into closed sales.
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities and adjust strategies accordingly.
• Lead negotiations and drive the closing of sales deals to meet or exceed revenue targets.
• Work closely with the marketing, technical, and delivery teams to align sales efforts with product capabilities and service delivery standards.
• Provide regular sales reports, forecasts, and performance updates to senior management.

The Successful Applicant

• At least 5 years of experience selling technology solutions
• Previous experience selling IT Managed Services
• Experience selling to BFSI is a plus

What's on Offer

This is an opportunity to join a global business that will reward to candidate with strong autonomy and an attractive package.

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-012025-6638493

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: - Serve all with Love
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

You will work alongside the Nursing Leaders to deliver patient-centred and compassionate nursing care to our patients in the Endoscopy Centre.

Your key responsibilities are:

• Ensure that proper endoscopy and operating room techniques are performed in the assigned area.
• Assist doctor(s) during endoscopy/ anaesthesia procedures and patient examinations. Ensure that appropriate documentation is done.
• Support efficient turnover of both elective and emergency procedures/operations in the assigned procedure or operating room.
• Provide safe patient care within her designated area.
• Ensure collect billing.
• Participate in the review nursing protocols, policies and procedures for continuous improvement.

How to Succeed

• Strong team-player, self-starter with strong sense of initiative, agility and perseverance in starting and building a strong culture in performance & engagement.
• Able to commit to 5.5 days work week (Saturday half day) and work on-call duties when required.
• Possess either a Diploma or Degree in Nursing with a valid Singapore Nursing Board license.
• Entry level candidates are welcome to apply.

Highlights

• Shuttle bus services from Bishan and Caldecott MRT.
• Subsided staff meals.
• Course sponsorship for career advancement/ progression.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities :

• Understands the commercial cost/financial/budget impact of decisions to be taken, for any products/solutions to be developed, considering the overall impact to a customer proposal and recommending the appropriate solutions

• Participate in deep architectural discussions to ensure solutions are designed for successful deployment.

• Design of solution offerings including services, support, training (classroom, roundtables, webinars). Detail definition of Solution Components, Scope of Work, Deliverables, Effort Sizing and Pricing.

• Implementation planning and delivery for Proof Of Concepts (POC), Migration Services & Deployment Services.

• Work closely with the Sales team to provide full presales assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives

• Self-sufficiency in leading pre-sales activities aiming to close sales opportunities.

• Achieving reliable, timely and high-quality design and deployment work.

• Any other duties as assigned by management.

Requirements :

• Minimum 2 years of hands-on experience as a consultant with pre-sales and implementation experience.

• Minimum 3 years of solution design and/or hands-on implementation experience as a Systems Engineer.

• Wide expertise of ICT field and systems, network, storage, virtualization, and/or security.

• Experience in building and migrating applications, software and services.

• Direct experience with Cisco routing/switching, wireless LAN controller, software defined Network, Load balancer (Netscalers).

• Motivated, self-starter, with strong presentation, communication, problem solving skills.

• Ability to address, persuade and interact with senior and executive level positions as well as all levels of system end-users.

• Knowledge of Competitive Products & Technology.

• In-depth knowledge of Implementation methodologies and best practices.

Qualification :

• University Degree in Computer Science or Computer Engineering or related field.

• At least 2 years’ experience in major IT Integration / User Interaction projects involving the whole business process.

• Fluency in English.

Working Location : East Central

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

Restaurant Service Manager

(Western Cuisine)

• 6 days
• Tue to Sun, 1130am - 1030pm (2 hr break)
• Tanjong Pagar / Tanglin
• S$ 3,000 - 3,500 (depending on experience)

Responsibilities:

• Overseeing restaurant operations and ensuring a smooth flow
• Team management
• Customer service, serve and clear tables
• Maintain hygiene and cleanliness.

Requirements:

• Min. 2 years relevant experience

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Position Overview:

The Service Delivery Manager for Cyber Security is responsible for managing the delivery of high-quality cyber security services to clients. This includes overseeing security operations, incident response, service level agreements (SLAs), and client satisfaction. The role involves collaborating with internal teams, clients, and vendors to ensure services are delivered on time, within scope, and meet quality standards.

Key Responsibilities:

Service Delivery Management: Oversee the end-to-end delivery of cyber security services, ensuring compliance with contracts and SLAs. Monitor service performance and resolve incidents and vulnerabilities.

Incident & Problem Management: Lead incident response, ensuring quick resolution and preventive measures for recurring issues. Track and document incidents and resolutions.

Client Relationship Management: Act as the primary point of contact for clients, building strong relationships and providing tailored solutions to security challenges. Continuously improve service delivery.

Team Leadership & Collaboration: Lead a team of security professionals, ensuring alignment with business goals and providing training and resources to enhance team performance.

Risk & Compliance Management: Ensure compliance with security standards (e.g., ISO 27001, GDPR) and perform audits to mitigate risks and close compliance gaps.

Performance Monitoring & Reporting: Monitor key performance indicators (KPIs) and generate regular reports on service delivery metrics and performance against SLAs.

Budget & Resource Management: Assist in budgeting and resource allocation to ensure efficient project completion within budget.

Required Qualifications:

• Bachelor’s Degree in Cyber Security, IT, or related field.
• 5+ years in cyber security or IT service management, with at least 2 years in a leadership role.
• Knowledge of cyber security frameworks (e.g., ISO 27001, NIST).
• Experience in security operations and incident response.
• Familiarity with security technologies (firewalls, SIEM, endpoint protection, cloud security).
• ITIL certification is a plus.

Desired Skills:

• Strong leadership, communication, and client management skills.
• Project management capabilities with the ability to prioritize tasks effectively.
• Experience with cloud security and managed security services (MSS).

Established ICT Organisation is seeking Singaporean to join in 1 Yr Project Renewable role as IT Service Delivery Manager (Project Mgmt & ITIL Service Mgmt)

Mon to Fri Office Hours

Min IT DIP with 3-5 yrs relevant IT Project work experience

Remuneration: Basic + HP Claim + Performance Bonus at the end of 1yr

Overview of role:

The service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly report.
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Organisation's management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and the Organisation's operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

Our Requirements:

• Min IT Dip /Degree
• 3-5yrs IT Project Management or IT Service Delivery work experience
• Able to communicate effectively in both English & Mandarin to key stakeholders in projects
• Immediate availability or short notice will be at an advantage
• Incumbent will be subject to standard Gov OSA submission and standard project clearance.
• Possessed PMP or ITIL Service Management is a Plus Point

Responsibilities:

• Supervise the entire order processing workflow to ensure timely and accurate fulfillment of customer orders.
• Address customer inquiries, complaints, and escalations promptly with a professional, solutions-focused approach.
• Track and monitor delivery progress, providing customers with regular updates and addressing any delays effectively.
• Manage backorders, ensuring efficient resolution and clear communication with customers.
• Review and approve customer claims and credit memos within the SAP system.
• Collaborate with warehouse and logistics teams to manage outbound order volumes and deliver accurate forecasts for budgeting and manpower planning.
• Facilitate regular meetings with customers, internal staff, and cross-departmental teams to build strong relationships and address any concerns.
• Monitor and follow up on overdue payments, ensuring timely resolution while maintaining positive customer relationships.
• Travel as needed to meet with suppliers for business discussions and relationship management.
• Ensure adherence to Security Export Control regulations, including conducting customer and end-user screenings when required.
• Prepare annual sales forecasts, with quarterly revisions based on actual performance and market trends.
• Analyze monthly sales expectations, identify variances, and determine factors influencing sales trends and volume.
• Develop and present monthly KPI reports for management, highlighting accomplishments, challenges, and areas for improvement.
• Establish departmental objectives and define KPIs for team members, ensuring alignment with company goals.
• Approve staff leave requests through the system while maintaining adequate operational coverage.
• Conduct annual and semi-annual goal-setting sessions with staff, followed by performance appraisals.
• Undertake additional tasks and responsibilities as assigned by management.

Requirements:

• Diploma/ Degree in any fields
• At least 3 - 5 years of customer service, order management and delivery management
• Prior experience in managing a team
• Knowledge of SAP
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Technical Service Manager, Entrance Automation Solutions.

Key Responsibilities

• Lead and Inspire: Motivate and mentor the service team to achieve high performance, fostering a collaborative and positive work environment.
• Drive Business Growth: Develop and implement strategies to expand the service customer base, increase revenue, and improve service profitability.
• Deliver Exceptional Service: Oversee all aspects of service delivery, including scheduling, dispatching, and ensuring timely and efficient completion of service calls.
• Build Strong Customer Relationships: Cultivate and maintain strong, long-term relationships with customers by providing exceptional service, proactive communication, and building trust.
• Optimize Service Operations: Implement processes and systems to improve service efficiency, productivity, and cost-effectiveness.
• Champion Quality and Safety: Ensure all service work meets the highest quality standards and adheres to all relevant safety regulations.

Qualifications

• Proven Leadership Experience: Minimum 4 years of successful experience leading and managing a service team in a fast-paced environment.
• Technical Expertise: In-depth knowledge of entrance automation systems, including access control, door hardware, automatic doors

Please forward your resume to [email protected]

Responsibilities

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Requirements

• Diploma or Bachelor’s degree
• 1 to 3 years of experience in customer service or support, preferably in a channel operations environment.
• Strong organizational, time management, and multitasking skills.
• Strong communication and problem-solving skills, with a proactive attitude.
• Familiarity with CRM systems and support tools is an advantage.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Work Location: Ang Mo Kio

Responsibilities:

• Work closely with the Project Manager to ensure that the project milestones are met
• Work closely with Pre-sales team to review design, scope and effort estimation for new opportunities
• Lead a team in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Requirements:

• 10 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred and may be required depending on the role.
• Experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Proficient in cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of cloud architecture principles, including compute, storage, networking, and security concepts.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Experience in leading a team of technical resources
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

About The Opportunity

We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome.

Work Location: 25 Bukit Batok Crescent (The Elitist).

Pay Rate: $13/h
Commitment Period: 2 months (Extendable) , 4-5 days' week
Working Hours: 9am to 6pm.

What You'll Be Doing

• Responding to member enquiries via email under our managed Healthcare solutions.
• Providing excellent customer service in a professional and timely manner.
• Performing data entry tasks as required.
• Assisting with any other ad-hoc duties assigned.

What We Are Looking for

• Prior experience will be preferred but not necessary.
• Diploma in any discipline.
• Interest in understanding the landscape of managed Healthcare solutions.
• Able to commence work within a short notice.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.