Overview

The Centre Leader leads in developing strategic plans and structures to foster a culture of care and trust, mentoring, collaborative professionalism and continuous learning within the Centre. He/She is responsible for managing and enhancing Centre operations while adhering to industry regulations. He/She drives operational and programme excellence by developing strong processes in strategic areas such as governance, partnerships, continuous development, curriculum and pedagogy.

He/She develops frameworks for sustained collaborative partnerships with stakeholders, possesses strong communication skills and is highly influential. He/She leads in modelling the Centre’s mission, vision and values, and oversees the well-being of all staff in the Centre.

responsibilities

1. Manage manpower resources

a) Lead the design of initiatives to establish a culture of collaboration within the Centre.

b) Review Centre's manpower plans.

c) Establish strategies to engender a culture of mentoring, coaching and capability development within the Centre

d) Drive capability development and coaching initiatives within the Centre

2. Manage Centre operations

a) Lead the development of improvements on systems, processes and operations.

b) Review the coherence of Centre’s initiatives, systems and processes.

c) Develop preventive and pre-emptive strategies for challenges faced by team leaders within the Centre.

d) Manage the budget for day-to-day operations in the Centre.

3. Drive programmes and service excellence initiatives

a) Lead Centre to develop Centre strategic priorities, culture and governance.

b) Establish plans and structures to engender a culture of continuous learning within the Centre.

c) Drive buy-in on vision, mission and values within the Centre.

d) Drive initiative and enterprise within the Centre.

4. Plan and implement curriculum and programmes

a) Drive the design of quality teaching and learning approaches beyond the Centre level.

b) Drive the enhancement of learning needs assessment processes and structures.

c) Align children engagement strategies in accordance with Centre policies.

d) Drive the development of quality classroom management strategies in accordance with leading practices beyond the Centre level.

e) Evaluate improvements made to enhance quality of learning environment.

f) Advocate the importance of appropriate health, safety, nutritional and hygiene standards and procedures beyond the Centre level.

g) Lead the development of new teaching and learning methods, tools and assistive technologies based on emerging trends in the sector.

5. Build stakeholder relationships and partnerships

a) Inculcate a culture of collaboration within the Centre.

b) Lead the strategic design of partnerships and collaborations with families and community stakeholders within the Centre.

c) Model professionalism when collaborating with families and community stakeholders within the Centre.

d) Represent the Centre to build business relationships.

e) Design Centre initiatives, families and community programmes and initiatives.

6. Uplift professional practice

a) Establish plans and structures to engender a culture of mentoring within the Cluster.

b) Drive professional development, training, workshops, educational initiatives and service quality improvement of professionals.

c) Drive buy-in on vision, mission and values within the Centre.

7. Others

a) Any other duties as and when assigned by Headquarters.

requirements

8. Technical Competencies

a) Please refer to SkillsFramework for Early Childhood sector

b) Competent with Microsoft applications (Outlook, Word and Excel)

9. Core Competencies

a) Advanced inclusivity building skills able to oversee the development and implementation of processes and practices which

build an inclusive work environment and enable diverse groups to work effectively together.

b) Advanced communication skills to synthesise information and inputs to communicate an overarching storyline to multiple stakeholders.

c) Advanced people development skills to foster a conducive environment to enable employees’ professional and personal development, in alignment with the organisation’s

objectives and goals.

a) Proficient in written and spoken English

b) Meticulous mindset and follows through with processes and tasks

c) Strong multi-tasking skill

10. Preferred achievements / characteristics

a) L2 certified with Early Childhood Development Agency (ECDA)

b) Advanced Diploma in Early Childhood Leadership (“ADECL”) or equivalent

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Candidate is able to work independently to perform obstetric ultrasound in first trimester scans, screening and growth scans, meeting the quality expected and conform to department's clinical guidelines.

Responsible to record good diagnostic images for documentation, incorporating accurate measurements as listed in the department's clinical guidelines for obstetric ultrasound.

You are required to ensure proper maintenance of scan equipment and check that equipment functions normally after servicing has been carried out, otherwise, notify the vendors and ensure corrective action is taken.

Job Requirements

• Degree in Ultrasound or equivalent with at least 2 years' of relevant working experience
• Sound knowledge of clinical procedures and ability to work independently
• Ability to communicate effectively, both orally and in writing
• Ability to foster a cooperative work environment

Job Responsibilities

• Answer incoming calls and respond to email promptly.
• Collect payment and issue receipts.
• Collect donation (Gifts & Cash).
• Prepare client case file (New Admission).
• Transfer client documents from case file to discharge file (Discharge).
• Data Entry into required portals for admission and discharge of clients.
• To received stationeries form from relevant stakeholders with their HOD approval to send for overall approval.
• Liaise with Procurement to source for quotation.
• Liaise with vendors for client's related services.
• Ensure accuracy of invoices.
• Ensure the client attendance are marked accurately and regularly.
• Assist to apply leave and medical claims for staffs in E-Portal.
• Plan for transport route after consulting the drivers (if necessary) and print out weekly transport list for drivers.
• Plan for driver replacement (if necessary).
• Generate client attendance & escort service report monthly.
• Ensure all the cleaning documents and checklist are filled up.
• Provide assistance to SLC & MSS team for better efficiency.

Requirement

• Minimum 'O' Levels
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Good communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to work independently and also a team player

Traits needed for this role:

1. Stress Tolerance and able to Multi-Task:Working at the front desk can be stressful, especially when dealing with admin tasks and juggling incoming requests from phone inquiries or over the counter inquiries. The ability to remain composed and not become flustered is important as well as ensuring all tasks and inquiries are handled promptly and accurately
   
2. Attention to Detail:Accuracy is vital, particularly when dealing with scheduling for the drivers, handling sensitive matters for the clients such as ordering of their meals. Small errors can lead to significant issues, so a keen eye for detail is essential.
   
3. Technical Proficiency:Familiarity with office software (like Microsoft Office Suite and email systems) is essential.
   
4. Teamwork and Collaboration:

• Working well with others is essential since the front desk often interacts with various departments. Being a reliable team player and effectively communicating across departments ensures smooth coordination.

Please note that details regarding the salary will be shared with candidates who are shortlisted for the role.

Job Description & Requirements

Roles & Responsibilities

Our School-Based Student Care Centres provide a caring, conducive and safe environment for children whose parents are unable to look after them during the day because of work commitments. We look forward to grooming the next generation of students via our holistic enrichment programme.

Jobscope:

• Manage the daily operation of the centre.
• Handle administrative duties – student and staff record, correspondence with clients and stakeholders, collection of fees.
• Oversees the staff’s welfare, Staff duty roster and supervise & guide staff in Classroom Management.
• Conduct monthly Staff meetings to plan programmes for the centre.
• Perform any other duties assigned by the Cluster Head
• Manage the centre daily operations and provide the necessary support and guidance to the SCC coaches.
• To liaise with the SCC Coaches & work closely with Teaching Excellence to provide the necessary support and feedback.
• To motivate and work with the team towards achieving excellence and to meet centre target(s) and key performance indicators.
• Supervise activities to achieve developmental objectives. Daily administration - attendance, grade records, health, and safety, etc.

Requirements:

• At least 2 year(s) of working experience in the student care/education industry is required, preferably in a supervisory position.
• Strong planning and organization skills
• Effective communications and classroom management skills
• Love working with children.
• Good interpersonal skills
• Proven leadership skills to lead a team of teachers.
• Experience working with students and engaging them.
• Dedicated and committed.
• Working hours : 10.00am to 7.00pm (Mon - Fri)

Roles & Responsibilities

1. Coordinate daily operations of customer service business
2. Supervise the customer service team's task allocation, agent training, and KPI completion
3. Handle unexpected or emergency incidents faced by the customer service team
4. Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service
5. Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.

Requirement

• Candidate must possess at least a Diploma in any field.
• Minimum 5 years of relevant working experience.
• Capable of managing multiple tasks in a fast-paced environment.
• Independent and proactive with good problem solving skills.
• Proficient in English and Chinese (to liaise with HQ, China colleague).

Centre Director

A Brighton Montessori Centre Director (CD) is responsible for ensuring the efficient operation of the school on a daily basis. The CD leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. The CD, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies. She is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

The Centre Director has …

• At least a Bachelor degree, ideally a Masters degree in Early Childhood Education
• Excellent communication skills - spoken and written English
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; specifically in a management and leadership position

Roles and responsibilities

1. Reports to the Head of Brand (HOB)
2. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
3. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
4. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
5. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
6. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
7. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
8. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
9. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
10. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocatesthe brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.

Job Responsibilities:

• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline.
• Minimum 1 to 2 years’ of experience in healthcare industry, contact centre environment and/or service related industry
• Able to adapt to fast pace working environment
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

We regret that only shortlisted candidates will be notified
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Job Scope:

• Respond promptly and professionally to customer inquiries via phone, email and chat
• Review & standardize all customer service reply to maintain a consistently high-quality service standard
• Monitor customer satisfaction level & identify areas for improvement
• Motivate team member to hit KPI
• Brainstorm idea to improve chat quality & customer experience
• Setting a clear mission and deploying strategies focused towards that mission
• Provide training & exam to customer service team
• Co-ordinate with marketing team to bring more new leads
• Roster planning
• Fostering a teamwork culture

Requirement:

• At least a Diploma or bachelor’s degree in any fields
• Minimum 3 to 5 years of relevant working experience
• Strong leadership and interpersonal skills with the ability to motivate and inspire team member
• Flexibility to work evenings, weekends, and holidays as required
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Excellent leadership and interpersonal skills

HIRING: TEMP CALL CENTRE CUSTOMER SERVICE ASSISTANTS (10 POSITIONS)

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, email face-to-face and social media

• Keeping records of discussions or correspondence with customer

• Handling customer’s feedbacks

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Minimum 2 years of supervisory experience

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Prior experience as cabin crew will be an added advantage

• Able to converse in Mandarin and English to communicate in Chinese speaking customers

• Must be able to work on retail hours

• 5 days’ work week,

• Singaporean Only

Salary: up to 4K

Business Profile Description

A unique blend of the Reggio Emilia approach, Multiple Intelligences, and the ‘Habits of Mind™’ defines the pedagogy of Mulberry, one of Global EduHub’s premier preschool education brands. With over ten centres scattered around Singapore and Australia, we combine a strong curriculum, beautiful learning environments, and specially tailored lessons to bring engaging, e ective and awe-inspiring lessons to every child. Mulberry is also the first and only preschool chain in the world to be certified in the use of the ‘Habits of Mind™’ by the USA, and we are an award-winning brand, having won the ‘Best of the Best Preschool Award’ for ‘Best in Promoting Positive Learning’ in 2015. We are also SPARK (Singapore Preschool Accreditation Framework) accredited.

Job Description

• Guide and mentor teachers to raise the standard and performance in the centre
• Build a team with positive morale and highly competitive educators
• Good leadership skills in leading a team to meet company objectives
• Well verse in local regulatory agencies requirement, licensing, health and safety regulations etc
• Work closely with relevant agencies or partner to fulfill requirement
• Prepare and control expenditures
• Maintain a healthy enrolment rates
• Maintaining good relations with parents, business partner, government bodies etc
• Adhere to teaching standards and safety regulations as established by the official sources
• Prepare monthly reports and other relevant documents required by the management

Qualifications

• Degree in Early Childhood Care and Education (ECCE) or Degree in any discipline, with Diploma in Pre-school Education-Leadership (DPL)
• Excellent communication and interpersonal skills
• Strong leadership qualities with passion in equipping and inspiring young lives
• Strong knowledge in curriculum and pedagogy

We are looking for caniddates that is;

- Open to explore, confident and speaks well

- Enjoy interaction with people

- Organised and detailed in admin

Applicants does not need many years of managing centre, can be VP level looking towards principal role

Location: 440A Upper East Coast Road Singapore 466497

Job Description & Requirements

• Coordinate with PT and OT to conduct therapy activities and exercises
• To run activities for patient
• Assist with daily living activities for patient
• Assist with transfering of patient
• Setup equipment for therapy session
• Maintain cleaniness and safety of the area

Requirements:

• WSQ Certificate in Healthcare Support (Therapy Support), or NITEC in Community Care & Social Services
• min 2 years experience in healthcare or therapy

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,000
• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,000
• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Diploma / Degree in any field of study from a recognised institution
• Min 4 to 5 years of operation manager / supervisor experience from a healthcare / eldercare / social services institution

Office hours, Mon to Fri

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,000
• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Responsibilities:

• Patient Registration
• Appointment booking for patients
• Frontline counter duties
• Call centre scope
• Data Entry
• Answering phone calls, emails & faxes
• Other ad hoc duties as assigned

Requirements:

• Minimum Nitec/ Diploma in any field of study
• Entry level - no related exp needed, training provided !!
• Open to work 2 or 3 shift preferred

*We regret to inform that only shortlisted candidates will be contacted*

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: PSA

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Description

• Experienced in working in a Security Command Centre outfit or establishment for at least 2 years.

• Perform monitoring, analysis, and escalation of real-time operation events.

• Monitor attendance records of on ground officers and provide detailed reports to management.

• Maintain 24-hour communication with all sites and with all supervisors and managers.

• Monitor and managing of remote access control points and basic administration of clearance for persons/ vehicles

• Monitoring of various alarm alerts, activation of response team and prepare reports upon completion of operation.

• Monitor of video analytics CCTV and response in accordance with procedures.

• Perform inbound and outbound calls, whilst maintaining and ensuring customer service.

• Managing and resolving client’s enquiries

• Recording and logging of all daily occurrences

• Any other duties/jobs assigned by the Command Centre Operations Manager.

• Able to speak and write fluent English.

• Proficient in Microsoft Office and Emails (Word, Excel, Outlook).

• Able to perform 12-hour work shift including weekends or Public Holiday (depend on roster)

• Manage deployment of ground officers to sites to meet contractual requirements

• Minimum SSO PWM Rank

*only shortlisted applicants will be contacted

Location: Novena

Contract Duration: 6 Months - 1 Year Contract

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries efficiently and professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints or escalate issues to the appropriate department.
• Maintain accurate records of customer interactions and transactions.
• Meet or exceed performance metrics, including response times and customer satisfaction.

What We’re Looking For:

• Strong verbal and written communication skills.
• Empathy, patience, and a passion for helping others.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and familiarity with call center software (training provided).
• Previous experience in customer service or a call center environment is a plus but not required.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training program to set you up for success.
• Opportunities for career growth within our organization.
• A supportive and collaborative team culture.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Finance Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Responsible for full sets of accounting, financial management reports, financial audit and generation of Inventory Report
• Review and Approve Financial Submissions and manage cash flow
• Responsible for GST, Taxation and Annual Surveys
• Responsible on compilation of Trader Profit & Loss
• Manage tracking & reporting from the trading platforms.

Requirement

• Min Bachelor’s degree in finance & accounting
• Min 5 years of experience in financial reporting
• Experience in commodity trading and metals will be added bonus
• Knowledge or experience in currency hedging

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare, a renowned chain of medical aesthetic clinics operating in Singapore, Shanghai, Hangzhou, and Kuala Lumpur, is on the hunt for a driven and seasoned Business Centre Telemarketer to become part of our dynamic team.

As a Business Centre Telemarketer at ClearSK, you will play a crucial role in our success by converting customer inquiries into appointments and online sales through phone calls, WA &/or SMS conversations. You will also be responsible for driving our digital marketing efforts across various platforms, including but not limited to Google, Facebook, Instagram, Xiao Hong Shu, and WeChat, to engage potential customers, turning inquiries into appointments or sales. You will be cross-trained to operate or track marketing campaigns or perform operational audit.

Responsibilities:

• Handle inquiries via calls, WhatsApp, SMS, and email, converting them into appointments and sales.
• Drive direct sales through various channels including calls, emails, SMS/WhatsApp, and online platforms.
• Manage social media, Google, and website inquiries, converting them into appointments or direct sales.
• Maintain appointment trackers, balance peak and off-peak appointments, and maximize clinic resources.
• Offer service recovery to complaining customers and escalate complex cases to Reporting Officer.
• Stay updated on customer service protocols, product knowledge, and competitor offerings.
• Generate daily reports on leads, appointments, and sales, and monthly reports on appointments and no-shows.
• Manage customer accounts including package conversions and settlements.
• Follow up on customer feedback and escalate to management for resolution.
• Ensure compliance with clinic SOPs through remote access to systems and submit audit reports.
• Self-report on commissionable tasks and compute performance bonus claims.
• Coordinate with HQ on SOP audit & compliance and administrative matters.
• Adhere to remote working security protocols and maintain accurate work attendance records.

What We're Looking For:

• Bachelor's degree in Marketing, E commerce, Business or any related field. Applications from recent graduates are highly encouraged.
• Exceptional communication skills and fluent in both Eng and Chin, able to cater to English-speaking & PRC customers.
• 1 year of experience in telesales and customer service preferably from service / hospitality / healthcare / retail industry advantage.
• Experience in aesthetics, beauty and skincare sector advantage.
• Comfortable with paperless and IT-guided environment.
• Results oriented and a faster learner who can get up to speed after a short induction training, complemented by structured workplace training.
• A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.
• Able to work on some weekends.
• Professional presentation and excellent customer handling skills

What We Offer:

• An attractive remuneration package with performance-based incentives.
• Comprehensive training and ongoing support to excel in your role.
• Opportunities for career advancement within our growing organization.
• A friendly and inclusive work culture that values teamwork and collaboration.
• The chance to make a real difference in people's lives by helping them achieve their aesthetic goals.
• Access to state-of-the-art aesthetic treatments and services at discounted rates.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Job Responsibilities:

• Lead a team to manage the daily operation of the centre according to the school's policies and quality standards;
• Manage teaching staff to develop and deliver the school's holistic and age appropriate bilingual pre-school curriculum;
• Communicate with parents effectively, and build rapport and trusted relationships with parents

Job Requirements:

• Singaporean
• Minimum Diploma in Early Childhood Care and Education-Leadership or its equivalent
• Must have at least 5 years of relevant work experience as Centre principal in a pre-school / childcare setting
• Strong leadership skills, able to lead a team and manage people
• High sense of responsibility, positive and a can-do work attitude
• Excellent communication and interpersonal skills
• Basic computer skills

Benefits:

• A strong team culture built upon passionate, motivated and responsible people
• Attractive year-end bonus, profit sharing incentive, and rewards for commited staff
• Appealing leave and benefit package for work-life balance and continuous learning
• Opportunity to build a proud pre-school brand with founding team and entrepreneurial experience