About our client: Our client is a leading Civil Engineering & Construction company (A1 level).

*Please note that this role will be hired on a contract basis, to support our client's project.

*Work Location: East (Changi)

About the role:

• Preparation of As-built Drawings.
• Encoding equipment assets in the Asset Management System.
• Provide support in finalizing the Operations & Maintenance Manual
• Provide response & Submission of Disapproved Documents

About you:

• Diploma / Degree in Engineering.
• 3 - 5 years of work experience in Instrument Engineering
• Well-versed in Instrumentation-related drawings: P&ID, HookUp Drawing, Data Sheet, GA and Layout Drawing
• Well-versed in AutoCAD.
• Knowledgeable in Automation is an Advantage.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP License: R1325507

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

We seek an experienced and efficient site engineer for our company.

As a site engineer, you will monitor diversified aspects of construction project management. This will include planning, coordination and supervision of on-site activities. You will ensure all aspects of the project align with engineering and design specifications, industry standards and construction regulations. You will also foster effective communication by liaising with contractors, subcontractors and other project stakeholders.

We offer competitive remuneration packages at par with industry standards alongside a fast-paced, collaborative work culture. Since we foster an inclusive workforce, candidates from all backgrounds are encouraged to apply for this position.

Objectives of this role

• Supervising and managing construction projects from start to finish, ensuring adherence to project plans and specifications.
• Reporting project updates, milestones and potential risks to the project manager and key stakeholders.
• Analysing and interpreting engineering drawings, survey reports and other technical documentation to guide the construction process.
• Planning and overseeing allocating resources, materials and equipment to optimise project efficiency.
• Monitoring project costs, identifying cost-saving opportunities and adhering to budget constraints.
• Providing technical guidance and expertise to resolve construction-related challenges.

Your tasks

• Oversee and manage construction activities at the site, ensuring adherence to project specifications, codes and safety regulations.
• Conduct regular site inspections to monitor progress, identify potential issues and ensure compliance with engineering and design requirements.
• Collaborate closely with project managers, architects and subcontractors to ensure timely project completion.
• Analyse and interpret engineering plans, aerial photography, blueprints, topographical & geologic data and technical drawings to plan and execute construction activities.
• Coordinate the procurement and delivery of construction materials, ensuring their compliance with industry standards.
• Identifying potential risks and implementing preventive measures to minimise project delays, cost overruns and safety hazards.
• Maintain accurate project documentation, including progress reports, site diaries, change orders and quality control measures.

Required skills and qualifications

• A diploma or bachelor’s degree in civil engineering from an accredited university or college.
• 1-3 years of experience as a site engineer, civil engineer or an equivalent role.
• Demonstrated proficiency in managing and supervising construction projects.
• Experience with Microsoft Office Suite, GIS, AutoCAD and other software.
• Ability to manage multiple construction projects at various stages of their lifecycle.
• Strong knowledge of construction methods, materials and regulations.
• Competent in assessing, interpreting and presenting survey reports and other critical data for stakeholders and shareholders.
• Excellent project management and organisational skills.
• Strong problem-solving and decision-making abilities with effective communication.
• Ability to work effectively in a team and coordinate with multiple stakeholders.
• Attention to detail and a focus on delivering high-quality results.

Job Highlight

Salary: $2000 - $2600

Contract: 6 months

Working Location: Nearest to Redhill MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Support team to implement and execute funded programmes, projects and campaigns on disability and inclusion.
• Co-ordinate meetings and follow ups with key stakeholders (e.g. social service agencies, social enterprises, media partners) to embark on initiatives that promote disability awareness among the general public and in targeted settings.
• Support filming and media partnership projects that amplify disability inclusion messages.
• Support the development and implementation of impact evaluation framework for various Public Education efforts.
• Take initiatives to measure the corresponding outcomes and impact.
• Update budgets and generate reports for periodical updates to funders.

Job Requirements

• Only Singaporean need to apply.
• Degree/ Diploma in Marketing/ Communications background.
• Proficient in Microsoft Office/ Canva is advantageous.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

Responsibilities

• Support the installation, optimization, integration, troubleshooting and upgrade of all IT systems or components.
• Work with the engineering teams to translate design requirements into Microsoft and VMware.
• Assist with the planning, execution, monitoring and control of all engineering project related tasks and activities.
• Provide technical support, troubleshooting and complex problem resolution on issues while monitoring and maintaining environment stability.
• Document software and system configuration.
• Participate and assist with 24x7 support of the environment.
• Address and close technical issues reports
• Evaluate results of investigation reviews
• Develop problem solving guidelines, checklists, or other materials to respond to user problems that are recurring

Requirements

• Minimum 3 years of Information Technology work experience
• Minimum Bachelor’s degree in IT related field or equivalent experience
• Basic knowledge on some brand hardware on installation and troubleshooting
• Possess strong communication, organizational and multi-tasking skills
• Possess strong teamwork ethics and able to work well with team members
• Demonstrate good knowledge on VMWare vSphere and supporting products
• Demonstrate good knowledge on Windows Server Support
• Demonstrate good understanding of ITIL framework
• Knowledge of IaaS and Cloud Knowledge is an advantage (AWS, Azure)

A glimpse of what you’ll do:

• Responsible for the administration and maintenance of Linux servers, RedHat Virtualization and Ansible, to:

1. Provide day-to-day systems administration and operations, including 24 x 7 standby
2. Plan and perform installation, configuration and migration of OS and related hardware and software
3. Plan and perform scheduled preventive maintenance, OS patching/upgrades/hardening, after-office hours
4. Troubleshoot incidents, system problems and handle escalations to vendors
5. Provide system performance tuning, optimization and capacity planning
6. Automate tasks and workflows, through shell, Ansible, Python, Ruby scripts and programming, including provisioning / deprovisioning of Virtual Machines (VMs), patching, configurations, software deployment, monitoring and integration with other tools
7. Establish, standardize and maintain systems backup that is in line with recovery strategy
8. Establish, standardize and maintain best practice processes, procedures, system documentation and reports so as to streamline and enhance the operational environment
9. Provide technical support and advice for projects
10. Fulfil service requests and change requests
11. Proactively contribute to continual improvement programs
12. Work/collaborate with other teams and vendors, where applicable
13. Provide progress reports and to escalate issues to supervisor
14. Work with various teams (VMWare, NetBackup, & hardware) as needed to support the infrastructure.
15. Keep abreast of new technologies and its applicability to their area of work

What you’ll need:

• Degree/Diploma in Computer Science, Engineering, or equivalent fields
• At least 6 years’ experience in administration of Linux Servers in an enterprise environment
• Strong technical knowledge and experience in administration and maintenance of Linux(RedHat Linux/SUSE/CentOS)including:

1. Clustering (Pacemaker cluster)
2. RedHat Virtualization or Oracle KVM (oVirt)
3. Storage Admin/SAN technology, in particular, from System perspective
4. System and network security, including use of RBAC
5. SSH/SFTP/SSL
6. DR implementation
7. Shell Scripting (Unix shell) Ansible, Python and/or Ruby will be an added advantage
8. Knowledge of containers, Kubernetes and DevOps, Web servers, Tomcat will be an added advantage

• Certifications in the above administration skills will be an added advantage
• Ability to prioritize assignments while working on multiple projects
• Good security, audit, and compliance knowledge
• Good team player who is highly motivated, independent, goal oriented and possesses workplace initiative
• Good interpersonal, communications and presentation skills (verbal/written)
• Strong problem solving and analytical skills, with attention to details

Benefits

• AL: up to 21 days
• ML: 14 days
• Flexibenefit: $660 per year
• Bonuses: total package ranging from 14-15 months

Interested applicants: kindly submit your resume to [email protected]

Our client, a well-established MNC is seeking for a Customer Service Executive ( Frontline ) - MNC/Luxury brand - Up To $ 4,900.00 + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 3 to 5 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Airline, Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 4,900.00 + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Company background:

Focus Computer Pte Ltd has been operating since 1989, and is an established leader in the IT hardware and software fulfilment space in Singapore. We have provided a stable environment for our employees since our inception and we believe in taking care of our employees through thick and thin. We have established Focus Digitech Pte Ltd in order to meet the growing demands for digital transformation by our customers, and we have an opportunity to hire a Senior IT Infrastructure Engineer to join our growing team. Your entry point into the company does not limit the potential you have to rise within the company to other roles as your aspirations and attitudes may propel you towards. We believe that paper qualifications can only tell us so much, and we believe in hiring people with the right skills and not just certifications (although we will accord due credit if you have them). So, come discover your full potential with us as we take Focus Digitech to the next level of leadership in digital technologies!

The Role:

We are seeking a highly motivated and experienced Senior IT Infrastructure Engineer to join our team. As a Senior IT Infrastructure Engineer, you will be responsible for managing, maintaining and optimizing our IT infrastructure at our clients. This position requires a strong technical background in various areas including server and storage systems, virtualization, networking, security, and monitoring.

Responsibilities:

• Deploy, configure and maintain Wintel servers (especially Dell servers), VMware virtualization platform, Microsoft server products, and Symantec security software.

• Configure, manage and maintain Cisco switches and firewall devices, as well as Fortigate and A10 load balancers.

• Develop and maintain scripts and automation tools to optimize IT infrastructure.

• Manage and maintain Tibco, BeyondTrust, Splunk, PRTG monitoring, and Luna Network technologies.

• Configure and maintain KeySecure for key management and encryption.

• Collaborate with other teams to design and implement solutions that meet the business requirements.

• Monitor system performance, troubleshoot and resolve issues related to the IT infrastructure.

• Conduct server hardening of both Windows and Linux systems.

• Conduct server hardening of both Windows and Linux systems.

• Work on a 24/7 on-call rotation and be available for occasional after-hours maintenance and upgrades.

Requirements:

• Bachelor's degree in Computer Science, Information Systems or related field.

• Minimum of 5 years of experience in IT infrastructure engineering.

• Experience with Wintel servers (especially Dell servers), VMware, Microsoft server products, Symantec, Cisco switches and firewall devices, Fortigate and A10 load balancers.

• Experience with Tibco, BeyondTrust, Splunk, PRTG monitoring, and Luna Network technologies.

• Experience with scripting and automation tools.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and teamwork skills.

• Ability to work independently and manage multiple projects simultaneously.

• Offer is subject to Singapore Government G50 clearance.

If you meet the qualifications above and are passionate about working with cutting-edge technology, we encourage you to apply. We offer competitive salary packages and excellent benefits.

Major Duties & Responsibilities

• Responsible for the growth of the organization across the SEA region sales

• Providing all Pre-sales and Post Sales Services such as Bidding, Commercial, Negotiation and laying out all technical requirements and potential deviations

• Liaising and working closely with the management in executing Business Planning & Strategy

• Managing daily sales enquiries and quotation for existing and new client from email and over the phone.

• Frequent sales visit to hospitals and nursing homes

• Assisting & covering Technical Service Team for checking and commissioning

Job Requirement

• Electrical / Mechanical know-how Required

• Proficiency in Microsoft Office

• Good communication skill

Responsibilities:

• Develop and review monthly reports for accuracy of cost information
• Review and analysis of variances in cost and schedule and make recommendations for corrective actions
• Coordinate and gather all information for special reports and requests
• Support Contracts Manager in reviews and meetings
• Reconciliation and edits to the Cost Management System for Budget, Cost and Change Information
• Develop and Coordinate cost management updates to assist PCM's, PC, CM's and PC Leads with current Budgets, Actuals, Accruals, Forecasts and Changes.
• Verifying changes are properly reflected in the cost forecast
• Update, reconcile and Report changes (202's and BOC's) into and from the Change Management Table for tracking Pending and Approved Changes and Contingency Utilizations

Typical Duties:

(40%) Develops monthly cost reports:

• Coordinates with regional project controls staff for required project-level reporting.
• Performs weekly QA/QC of the project cost data and communicates corrections.
• Prepares Program Controls functional unit Cost Budget.
• Monitors and reports monthly on hours and cost for Budget, Forecast, and Actual.

(35%) Develops monthly accruals and burn rates for Program Director's approval:

• Communicates with project managers to acquire cost data from each project.
• Provides monthly burn rates and reversal for monthly accruals.

(25%) Verifies changes are properly reflected in the cost forecast and assesses impact on contingency, escalation, and cash flow:

• Assists Program Cost Lead and Senior Cost Engineer with cost forecasts and funding that conforms to the Cost Management Plan.

Qualifications

Minimum Requirements:

This individual will have:

• Knowledge of: Principles and practices of project management and cost control; project cost planning and reporting techniques; construction project phases and disciplines.
• Ability to: Use analytical techniques to provide cost analysis and provide solutions; research and compile data and maintain accurate and complete project records; meet deadlines; work and communicate effectively with others using courtesy, respect, and sensitivity; and follow and adhere to company policies.

Desirable Qualifications:

• Degree in Quantity Surveying, Construction Management, Business or Engineering.
• Proficiency and knowledge of computer software applications Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• Familiar with transportation projects and disciplines.

We are looking for a Civil and Structural engineer who has a strong interest in design and who is keen to learn and grow with a dynamic team. We welcome highly enthusiastic individuals who are energetic and flexible. Successful candidate will have the opportunity to work with a committed team of professionals to develop himself/herself and at the same time enhance the strength of the company.

Preferred Attributes:

• Honors Degree in Civil and Structural Engineering
• Masters Degree in Civil and Structural Engineering is a plus
• Interest in structural design and analysis
• Good attitude and communication skills

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Responsibilities:

• Enterprise mobile apps development on both iOS and Android.
• Work closely with the Product, UX/UI and Backend teams to design, build and extend consumer and/or partner facing new products, platforms, and features.
• Learn and apply principles of Test Driven Development, Agile Methodologies, Extreme Programming and MVP/MVVM architecture to deliver highly usable, stable and maintainable code.
• Learn and work with tech stack comprising best-of-breed tools such as React Native, Git, Jenkins CI/CD, Sonarqube, automated test tools, a Java/Node.js back end, and AWS/Azure for software delivery.
• Collaborate with internal and external stakeholders to specify, compile product requirements, and build best in class products
• Improve the stability and performance of existing applications.
• Lead the offshore team to delivery apps enhancement and projects.

Requirements:

• Degree in computer science, software engineering, information technology or related fields
• Have good knowledge on React Native. Nice to have Swift and Android Java.
• Good experience in implementing and managing Security & compliance tools.
• Good exposure in large scale IT Operations and software development cycle
• Experience working with (or having a good understanding of) different mobile development techniques - Native, Hybrid, Cross-Platform.
• Ability to understand, analyse and articulate business vs operational vs technology impact of activities, development initiatives, and work plans.
• Good knowledge of API & database systems.

Personal Attributes

• Strong interpersonal, written, and oral communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

As a Customer Service Administrative Operations Manager, you will be responsible for overseeing and managing the daily operations of the customer service and warehouse logistics department. You will provide product and services information, handle customer’s questions, and resolve any emerging problems that our customers might face. To ensure exceptional service to our customers while adhering to company policies and procedures. Your role will involve optimising workflows, implementing best practices, and driving continuous improvement initiatives to enhance the overall customer experience.

Role Description:

• Oversee and handle the daily operations of customer service department, including customer’s order, email correspondence and other customer inquiries, to ensure the delivery of high-quality support to customers
• Develop and implement efficient processes and procedures to streamline operations and improve productivity
• Facilitate communication between the customer service department, including warehouse and other internal teams (e.g. product development) to address customer feedback
• Handle customer’s feedbacks and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Oversee and handle the daily warehouse operations such as facilitating inventory of inbounding and outbounding of stocks, logistics, and space management
• Oversee and handle inventory stocktake exercise
• Oversee and ensure smooth operations of picking and packing of orders
• Ensure daily housekeeping of warehouse

Role Requirements:

• Previous relevant experience in Customer Service
• Minimum diploma qualification
• Possess Intermediate Microsoft Office skills
• Good communicator, attitude and interpersonal skills
• Strong sense and interest in fashion
• Meticulous with details
• Must be able to converse and write in English fluently
• Witty and good with problem solving
• Self-motivated, well organised – able to time manage independently on multiple tasks
• Must be able to work in a team/ individually and possess a strong leadership role

Location:

• 8 Jalan Kilang Timor, #02-04, Kewalram House, Singapore 159305

DUTIES & RESPONSIBILITIES

PLAN

· Plan and forecast project monthly and weekly installation schedules.

· Anticipate potential site issues and eliminate any risks.

· Liaise with site person-in-charge for work arrangement and manpower planning.

· Liaise with suppliers for delivery of materials and equipment by raising MERF (material- equipment-requisition-form) for approval.

DO

· Attend regular project meetings (such as site progress and co-ordination) with interested parties including clients, architect, consultants, main contractor, and sub-contractors.

· Monitor, co-ordinate and direct the execution of work with site representatives and workers for smooth workflow.

· Submit method statement, risk assessment and shop drawing.

· Submit progress report and progress claim.

CHECK

· Ensure design of Mechanical & Electrical work meets with clients’ requirements.

· Perform pre-inspection of deliverable material and equipment, and after delivery inspection for any defective goods.

· Inspect site installation work for quality and assurance.

· Conduct joint site inspection with client’s representatives.

· Conduct pre-testing and commissioning activities.

ACT

· Clearance of defects and outstanding works.

· Prepare as-built drawings for joint inspection with clients’ representatives.

· Prepare Operation & Maintenance manuals for client’s acceptance.

· Assist in the settlement of project final account including variation orders.

ADDITIONAL INFORMATION

· Candidate with experience managing LTA projects will be an added advantage.

Roles & Responsibilities

• Provide guest service related in F&B operation.
• Ensure cleanliness in the restaurant.
• Handle guest queries in the restaurant and provide assistant when needed.
• Cover duties during breakfast operation.
• Adhoc tast assigned by the Manager.

1) Attend to walk-in customers and email enquiries on printing

2) Helping with printing and completing the print job

3) Basic English & PC skills required to answer enquiries

4) Those with experience in the printing industry or skilled with using Adobe Illustrator & Photoshop will be given higher starting salary

The Job

You will provide prompt and quality front-line services to patients. Your role will involve registration and scheduling appointments for patients and collecting of payments from patients. You will also assist nursing and clinical staff with patients related activities and provide clerical support to the department. You will also be trained to perform oral, mid turbinate or nasopharyngeal swab and collecting the specimens for testing when deployed in pandemic roles as and when required.

Job Requirements

• GCE 'O' or GCE 'N' Levels, preferably with Certificate in Office Skills
• Diploma holders may be considered for the Senior Patient Service Associate position
• Prior experience in healthcare, hospitality or customer service will be an advantage
• Good interpersonal and communication skills
• Strong passion to serve the patients
• Willing to be attired in PPE (personal protective equipment) and be mask-fitted
• Willing to undergo rostered routine testing (RRT) swab when required

A Sales Engineer plays a pivotal role in bridging technical expertise with sales strategies, responsible for effectively conveying product technical information, meeting customer needs, and driving sales growth.

Key Responsibilities:

1. Technical Support: Understand and articulate product technical specifications, providing pre-sales support to customers.
2. Customer Communication: Clearly communicate product technical features, address customer queries, and deliver technical demonstrations.
3. Sales Collaboration: Collaborate with the sales team to develop customer solutions, prepare relevant documentation, and presentation materials.
4. Requirements Analysis: Work with customers to understand their technical needs and provide suggestions for product improvements.
5. Relationship Building: Cultivate strong relationships with clients, addressing technical concerns and building trust in the company's solutions.

Requirements:

1. Education: Diploma
2. Experience: Previous experience in a sales is preferred.
3. Communication Skills: Excellent verbal and written communication skills in English and Mandarina.
4. Problem-Solving: Analytical and problem-solving skills to address customer challenges.
5. Adaptability: Ability to thrive in a fast-paced, dynamic work environment.

· Responsible for prospecting, identifying and establishing new clients.

· Develop a sales pipeline to support future sales and business planning.

· Responsible for the preparation of tender responses, solution proposals and quotation for clients.

· Meeting KPIs for sales quota through Power products, Security Products, Maintenance services and related projects.

· Expand customer base and increase market share by constantly following up with clients on electrical power system and server room requirements.

· Preparing Marketing Kit for Product Presentation to decision makers when necessary.

· To prepare Sales Quotation

• To monitor and follow up existing customers on Electrical Installation License for renewal before expiry date.
• Coordinate and liaise with site respective officers (PE) or site supervisor on detail drawings, Layout planning and understand the site requirement.

· To prepare, submit and follow up applications through the “Approval of Authority” related to government agencies or authority.

· To prepare and maintain all project management documentation in accordance to company’s best practices

· To assist in planning, monitoring & reporting of projects’ work in progress and ensure successful completion within planned timeline.

• To assist in preparation of the electrical products data & draw Engineering Drawing in AutoCAD (2D, 3D).
• Establish and maintain excellent relationships with the clients, project team, supplier, and sub-contractors.
• Attending industry workshops, seminars, exhibitions and related networking sessions to gather Market Research and Promote awareness of company’s products and services.
• Any other duties as assigned.

You will support Admitting Services Department in performing registration services, providing financial counselling and collecting of payment / deposits from patients.

Your duties shall include, but not be limited to the following:

• Register patient admissions / visit information in the required system at Department of Emergency Medicine (DEM)
• Provide estimated hospital charges to every patient’s admission
• Collect payment for admission and outpatient services
• Handle enquiries through phone and over the counters

• NITEC / Diploma in any discipline
• Good interpersonal and communication skills
• Proficient in Microsoft Office applications
• Able to perform 3 rotating shifts including night shift, weekends and public holidays

The Job:

The Patient Service Associate (PSA) will serve as a point of contact who assists Community Nurses and Senior Care Coordinator Associates (SCCAs) / Care Coordinator Associates (CCAs) to answer calls and attend to general enquiries from SingHealth residents and patients. He/she will manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team. He/she will support the SingHealth HSG team in administrative and secretariat duties such as referral management, data collection and management, report collation and arrangement of multidisciplinary team sessions.

Job Requirements:

• NITEC/GCE N/O/A Levels with 2 years of experience
• Diploma holders (preferably healthcare related) with 0 years of experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good organising and coordinating skills

You will support the Office for Service Transformation in the execution and implementation of cluster-wide service transformation projects to improve patient care and service. You will lead the team to take design concepts forward and work hand-in-hand with partners and stakeholders to implement service transformation in a variety of healthcare and community settings. You will distil business and user requirements and work with stakeholders to design new initiatives to improve patient care and staff experience.

You will plan and conduct the research and study of users (patients and/or staff) at various touch points throughout the service experience and journey, map workflow processes, identify problems and propose changes and improvements. You will also plan and lead the conduct of ethnography, data mining / gathering activities and statistical analysis to qualify / quantify potential areas of improvement, track the execution of projects, and measure the impact of initiatives.

You will assist and support project leads in the identification of appropriate journals or research publications and in the scoping and drafting of the project plan, including seeking expert opinions and guidance from various SingHealth domains and departments, monitor and report project performance against set targets and propose action plans to improve performance and organisation results where necessary.

You will ensure the success of healthcare service transformation projects, in close consultation with key stakeholders, and support the division and department in strategy formulation, execution of strategic plans and communication of projects to stakeholders.

You will conduct horizon scanning and literature research for new ideas and emerging market trends for innovation and technology, and perform secretariat functions at division, department, senior management and any other assigned meetings.

Job Requirements

· Bachelor’s Degree in any discipline with 2 to 4 years of relevant working experience

· Proficiency with Microsoft Office applications

· Proficiency with Statistical applications and in Project Management would be an added advantage

· Prior experience in a service design / process redesign / process improvement

· Prior experience in a healthcare setting is an added advantage

· Team player

· Excellent verbal, written communication and interpersonal skills

· Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation

· Able to work independently and in teams with diverse team members, dynamic reporting lines and multiples stakeholders

Job Description

1. Plan and Supervise M&E works and ensure works are carried out accordingly to drawings, specifications and method statement.

2. Provide technical support on M&E system matters including troubleshooting to resolve M&E faults.

3. Provide supervision and management of vendors, contractors and technicians for progress of work and coordination with clients’ representatives on technical matters.

4. Plan, prepare and manage preventive maintenance and corrective maintenance of M&E equipment and systems.

5. Ability to lead a team of technicians for installation and/or maintenance of M&E equipment.

6. Ensure all works carried out safely and in compliance to ISO and safety procedures.

7. Ensure all project/maintenance works completed on time.

8. Assist the manager to prepare costings and quotations for tenders and ad-hoc works.

9. Billing submission and ensure collection of payments from clients.

10. Prepare proposals, reports and documentations for submission to clients etc.

11. Build rapport with clients leading to business growth and new opportunities.

12. Able to look for and prospect new clients for business growth.

13. Any other ad-hoc duties as assigned whenever required.

Requirements

1. 2 years relevant experience in installation and/or maintenance of M&E services

2. Degree or Diploma on Electrical/Mechanical or relevant Engineering discipline

3. Goal oriented and organized leadership to lead a team of technicians

4. Good knowledge on Mechanical and/or Electrical System

5. Able to use MS office e.g Word, Excel, Project and PowerPoint

6. Good planning skills and able to work independently

7. Open to fresh graduates

The Job:

The Patient Service Ambassador is responsible for providing primary care coordination and administration support to facilitate care of patients.

The job includes but is not limited to the following:

• Providing support to patients by helping to schedule appointments for ancillary services
• Populating the Chronic Disease Registry (CDR), as well as updating and maintaining patient records
• Tracking of patient's appointment and conditions
• Providing assistance to Specialist Outpatient Clinic (SOC) clinicians in explaining available options for follow-up at primary care
• Counselling and motivating patients in following up their care in primary care
• Gathering feedback and conducting patient satisfaction survey

Requirements:

• Minimum GCE O Levels with 1 year of working experience
• Diploma in any discipline with no working experience can be considered
• Proficient in Microsoft office (Word, Excel, PowerPoint)
• Caring and patient-oriented