Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Role:DataCenter Engineer

JD:

Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Possess an in-depth knowledge of data center infrastructure technology and components for installation.
• Working knowledge of Data Centre Mechanical & Electrical for operation.
• Vendor management.
• Extensive knowledge garnered working as a Data Center Operator
• Thorough knowledge of Data Center Operations with strong knowledge of Operations methodology.
• Experience in eye-ball checking of system faults and failures
• Good technical knowledge on Data Centre monitoring tools.
• Strong written and excellent communication skills."

Must have Talent / Skills

Ever work in Data Centre

"• ITIL Process Knowledge
• WOG experience

We are seeking a skilled and proactive System Engineer to join our team and play a critical role in managing and maintaining backend systems, servers, and IT infrastructure. The ideal candidate will have hands-on experience in Windows and Linux environments, with a focus on ensuring system reliability, security, and optimal performance.

As a System Engineer, you will be responsible for performing daily, weekly, and quarterly system health checks, troubleshooting and resolving technical issues, implementing system updates and patches, and ensuring compliance with security standards. You will collaborate with cross-functional teams to optimize system performance and support the seamless operation of IT services.

Job Scope:

System Engineer

1. System Administration and Maintenance
   • Manage and maintain backend systems, servers, and IT infrastructure, including Windows and Linux environments.
   • Perform regular system health checks (daily, weekly, and quarterly) to ensure optimal system performance and stability.
   • Troubleshoot and resolve system-related issues, ensuring minimal downtime and maximum reliability.
   • Oversee system updates, patches, and configurations to maintain security and compliance.
2. Monitoring and Reporting
   • Continuously monitor server performance, resource utilization, and system logs to identify and address potential issues.
   • Generate detailed reports on system performance, health status, and maintenance activities for review by management.
3. Backup and Recovery
   • Ensure proper backup procedures are in place for critical data and systems.
   • Regularly test backup and disaster recovery plans to ensure data integrity and quick restoration in case of failures.
4. Security and Compliance
   • Implement and enforce system security policies, including user access controls and operating system hardening.
   • Monitor and mitigate vulnerabilities by applying security patches and updates to systems.
5. Collaboration and Support
   • Collaborate with cross-functional teams to ensure seamless integration of systems and applications.
   • Provide technical support and expertise to end-users and team members as needed.
6. Optimization and Continuous Improvement
   • Analyze system performance trends and identify opportunities for optimization and efficiency improvements.
   • Stay updated on emerging technologies and best practices to implement innovative solutions.

Qualifications and Skills for System Analyst

1. Educational Background:
   • Bachelor’s degree in Information Technology, Computer Science, or a related field.
2. Technical Skills:
   • Strong knowledge of Windows Server and Linux (e.g., RedHat, Ubuntu) operating systems.
   • Experience in backend system management and server administration.
   • Familiarity with system monitoring tools and utilities.
   • Understanding of backup and recovery tools and processes.
3. Soft Skills:
   • Strong analytical and problem-solving abilities.
   • Excellent communication and documentation skills to work effectively with technical and non-technical teams.

Certifications (Preferred):

• Certifications such as CompTIA Server+, Red Hat Certified System Administrator (RHCSA), or Microsoft Certified: Windows Server are advantageous.

Shortlisted candidate will be notified.

Job Description

Support on understanding of provisioning & de-provisioning process of end user devices

• Provisioning of new laptops and mobile phones using Autopilot, Intune and Apple Business Manager.
• De-provisioning of new laptops and mobile phones using Intune.
• Management of assets using tools.
• Creation of Handover and takeover (from stakeholder) checklist.
• Identify and manage recurring infrastructure issues, working with technical teams to address root causes.

Support on management of authentication tools (using AD, Entra and Intune)

• Management of Admin Center for Entra & Intune
• Ensure that infrastructure services comply with organizational security policies, industry regulations, and best practices.
• Participate in audits and ensure that infrastructure security measures are consistently followed.

Support on SML process and creation of manual for AD ID creation process

• Management of onboarding & offboarding of devices end-to-end
• Monitor and report on service performance, ensuring compliance with SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Act as the main point of contact for internal and external stakeholders regarding service delivery matters.

Documentation & Third-Party Management

• Produce regular reports on service performance, incidents, changes, and capacity planning for senior management.
• Work with external vendors and service providers to ensure the delivery of contracted infrastructure services.
• Manage vendor performance, ensuring that contractual obligations are met, and service levels are maintained.
• Identify opportunities for continuous improvement in infrastructure service delivery and work with cross-functional teams to implement enhancements.
• Engage with internal customers to understand their needs and ensure the infrastructure supports business objectives.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in infrastructure service delivery, IT operations, or IT service management.
• Experience with ITIL frameworks and methodologies.
• Experience with cloud platforms
• Strong understanding of IT infrastructure components, including servers, storage, networks, databases, and cloud services.
• Knowledge of monitoring, incident management, and performance tuning tools.
• Familiarity with virtualization technologies, networking protocols, and automation tools.
• Strong communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
• Problem-solving abilities, with a focus on customer satisfaction.
• Strong organizational skills with the ability to manage multiple priorities.

Job Description

• Prepare 'setting up' for meal period.
• Answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
• Responsible for restaurant’s cleanliness
• Perform Breakfast preparation duties such as preparing cut fruits, cereals, and other duties which related to breakfast preparation.
• Order taking and service patrons, and prepare or serve specialty dishes at tables as required.

REQUIREMENTS:

• Candidate must possess at least a Primary/Secondary School/"O" Level, any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Trainees completing their internship are welcome to apply
• Has great passion in customer service

• Develop architectural designs and concepts based on client requirements.
• Prepare detailed drawings and specifications using CAD software.
• Conduct site visits and assessments to analyze project feasibility.
• Collaborate with engineers, contractors, and other professionals.
• Ensure compliance with local building codes and regulations.
• Present design proposals to clients and stakeholders.
• Manage project timelines and budgets.

• Bachelor’s or Master’s degree in Architecture.
• Licensed Architect (registration required).
• Proficiency in design software (e.g., AutoCAD, Revit).
• Strong communication and interpersonal skills.
• Experience with project management is a plus.

Job Description

• Design of mechanical engineering works e.g. ACMV, Fire protection systems, plumbing and sanitary for assigned projects
• Conducting technical feasibility study, life cycle study and planning for building engineering.
• Preparation of study reports, design reports, technical notes and public consultation papers.
• Preparation of tender documents and technical specifications.
• Evaluation of tenders and preparation of tender assessment reports.
• Provide support in project management and contract administration for building engineering contracts.

Requirements

• Bachelor Degree in Mechanical Engineering
• Minimum 1 year of hands-on design experience in building and/or infrastructure projects
• Good project management and technical skills
• Team player and able to work independent with minimal supervision

Job Description:

• Generate Service Agreement Documentations to renewal and new customers
• Update confirmed Service Agreement Documentations to CRM system
• Processing of quotations for billing
• Liaise with Supervisor and Technician on servicing and repair schedule
• Contact customers to arrange and inform them on servicing schedule
• Segregating internal documentations to respective parties
• Prepare required paperwork for Service Manager
• Perform administrative duties
• Attending to phone enquiries
• Any other duties as assigned

Job Requirements:

• Diploma in Business Administration
• Minimum 2 years of administration experience in Manufacturing or Engineering sector
• Knowledge in MS Office Applications and CRM system
• Possess an eye for details
• Flexible and adaptive to changes as needed
• Keen interest in learning

Karen

1st Choice Recruit Pte Ltd

License No: 23C1844

Reg. No: R1436619

Nearest MRT: Bedok
Contract Duration: Immediate – 31 Mar 2025
Working Hours: 8am – 5pm (Monday to Fridays)
Basic Salary: $14 per hour

Job Responsibilities:

· Assist with walk-in enquiries

· Manage e-kiosk and generating queue tickets for walk-in customers.

· Crowd Control

Job Requirements:

· GCE O Levels and above

· Comfortable with handling frontline customer service.

· Good communication skills.

· Only Singaporeans.

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios, we are known for our enthusiastic teachers and customized approach for learners.

We are currently looking for a motivated and friendly Customer Service and Operations Coordinator (Full-Time) to join our joyful team at our Marine Parade location.

Why choose us?

Our team is the heart of our music school so we work hard to create place where you will be proud to work here every day. Below are some of the benefits we offer:

· Competitive Salary and Bonus Incentive Programs

· Paid Annual Leave and Medical Leave

· Medical Insurance Coverage

· Mentorship and training support

· Fun, energetic environment where the entire team often collaborate musically together

· Employer sponsorship of related certification/skills development

· Special rates for music lessons at our school

· Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

Commitment Requirement:

· Commitment levels: Full-Time 42 hours/week, on-site (5 days per week)

· Available to work on weekends (9am-5pm) and weekday afternoons/evenings (11am-7pm)

Role & Responsibility:

Sales

• Respond effectively to enquiries (walk-in customers, online, email, phone) and proactively manage customer leads to encourage trial sign-ups
• Nurture lead funnels, arrange for trial lessons, and sign-up new students

Operations & Customer Service

• Oversee day-to-day operations and administration at the centre
• Maintain and organize software used for scheduling, customer management, invoicing
• Prepare and send student invoices accurately and on-time
• Coordinate communications between the school, parents, students, and teachers effectively

School Activities, Marketing & Promotions

• Support marketing/promotion activities when requested
• Help plan or coordinate school activities such as concerts, workshops, camps, programs

Help create a friendly, positive, and professional environment within the school

• Greet students/parents and create a warm, welcoming environment
• Build and maintain good relationships with parents and students
• Assist with training/orientation new team members

We’d love to hear from you if:

• Business or music related diploma or degree
• You have at least 1 year experience working in music or education/tuition related industry OR in customer-facing or operations related roles
• You possess key skills for the role: personal initiative, detail-oriented, team player, problem solving, multi-tasking, reliable, and responsible
• You smile A LOT with a friendly, cheerful personality and confident communication skills
• You enjoy working with children and teens
• Skills/Experience related to music, performance arts, or music production a BONUS
• Fluent in Mandarin a BONUS

To apply, please send your CV and Cover Memo to [email protected]. We look forward to hearing from you!

Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, located in Club Street and Holland Village. Le Bon Funk presents a selection of exciting and accessible wines complemented by quality, never fussy, produce-led sharing plates.

Le Bon Funk is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Prepare the restaurant for opening and closing
• Setting up tables with the correct number of place settings, including crockery, silverware, glasses, and napkin
• Maintain restaurant's overall cleanliness at all times
• Readily stand by at the pass, to pick up dishes which are ready to be presented to the guest
• The ability to explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Proactive and able to anticipate guests' needs
• Refresh the table with finesse once guests have finished their main course
• Other additional task includes setting up and breaking down tables, restocking supplies, using the glassware dishwasher and other cleaning duties

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

Working Location: Caldecott
Contract Duration: 12 months
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $2,980 per month

Responsibilities:

· Conduct literature review

· Collect data and manage database

· Analyze data and report findings

· Provide administrative support

· Any other ad-hoc duties as assigned.

Job Requirements:

· Bachelor’s Degree in Psychology / Social Work / Sociology / Early Childhood Education or Social Sciences.

· Experience in quantitative research (e.g. thesis using quantitative methods)

· Knowledge in R or Python is a plus.

· Knowledge in Tableau or Power BI is a plus.

· Immediate Starters are preferred (Not serving any notice period)

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Position: Clinic Assistant

Responsibilities: • Attend to inbound calls/emails and assist with enquires • Make outbound calls to patients and clinics to facilitate bookings • Co-ordinate with clinics to ensure experience for patients are enhanced • Submit insurance claims • Arrange bookings and help with registrations of patients • Assist with the issuance of tax invoices • Concierge customers from & to directions of X ray/MRT/taxi stand/clinic • Support sales & marketing activities and compile statistics • Assist with other ad-hoc admin duties such as faxing and/or filing • Any other duties as and when assigned by the Management

Requirement: • Minimum GCE "N" or "O" Levels • Speaks fluent English. • Possess good communication and interpersonal skills • Customer service oriented & positive attitude towards learning

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.
Key responsibilities and functions include:
1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Manage and supervise major construction supervision as RE of building works and civil infrastructure,

involving site inspection, meetings and review of drawings and method statements in accordance to

customer specifications, applicable codes, standards and other generally accepted practices.

• Carry out independent design checks for temporary falsework and formwork support system
• Keep quality records of all works, monitor and report on work progress
• Review and comment on contractor's submissions.
• To review and supervise safety, environmental and health matters.
• Station full-time on site to support Senior Resident Engineers (SRE) and the QP(S) with projects.

• Possess Degree in Civil Engineering recognized by PEB and registered with IES as Resident Engineer
• At least 5 years of MRT Project Experience or Civil/Structural works.
• Has good working knowledge of Civil and M&E works and Strong knowledge of Singapore building codes, regulations, and standards.
• Proficiency in project management and construction supervision.
• Excellent communication and interpersonal skills.
• Good analytical ability with strong verbal and written communication skills

You will be a key service partner to our clients in delivering timely and accurate advice regarding payroll, benefits and claim reimbursement as a Customer Service Officer.

• Provide timely and accurate responses to queries received via email and telephone pertaining to payroll, benefits and claim reimbursement.

• Perform case logging to prepare monthly reports for submission to the Authority.

• For cases which require inputs from other stakeholders, to track and follow up with reminders in order to ensure case closure.

• Escalate sensitive cases or highlight surge in case volume for Management attention.

Requirements

• Minimum Diploma holder, preferably with experience in customer service

• Excellent communications and interpersonal skills

• Desire to go the extra mile for customers

• Meticulous with keen attention to details, service oriented and a good team player

• Proficient in Microsoft officer applications (Words and Excel). Knowledge of SAP-HR is an added advantage

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

At Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our built environment work, that means designing spaces that foster innovation, cultivate collaboration and drive the next great discovery for humanity.

Bring your creativity, collaborative spirit and extreme attention to detail, and we’ll help you grow, pursue and fulfill what drives you – so we can deliver extraordinary solutions for a better tomorrow, together.

We are hiring a Mechanical Building Services Engineer to be based at our Singapore office. This role will provide technical support in mechanical engineering; working with the Building Services Lead in managing project inputs and deliverables, and project management. Main duties:

• Work closely with the Building Services Lead the candidate should be self-disciplined and able to work independently.
• Perform engineering tasks on the mechanical services detailed design (including calculations, computer simulations, specifications etc.) for, building M&E infrastructure, particularly in Healthcare and/or Data Center projects.
• Review and understand scope, BIM, specifications, and drawings from client briefs.
• Ensure that consistent quality standards and conformance with design plans/specifications are maintained across the project and coordinate with other disciplines to ensure consistency across the project.
• Involvement in proposals and bids.
• Engage with drafting and design staff to fulfill deliverables.
• Lead and attend project/site meetings with Clients, PM, and Consultants from other disciplines.
• Conduct site inspections and respond to technical queries.
• Understand and follow plans, procedures, workflows, systems, and tools to meet specific project requirements.
• Liaise and coordinate relevant technical issues with other disciplines.
• Cultivate relationships with clients, generally as a Doer/Seller role.
• Write technical reports and specifications including functional descriptions for M&E systems.
• Support site supervision and plant commissioning activities when required.

To be a successful candidate, you shall possess:

• Minimum Degree in Mechanical Engineering recognized by PEB Singapore. Pursuance of registration as a Professional Engineer will be an added advantage.
• Minimum 3 years of relevant working experience in HVAC design. Experience in healthcare and/or Data Center projects will be an added advantage.
• Relevant experience in performing engineering tasks on the mechanical services detailed design (including calculations, computer simulations, specifications, etc.) for building M&E infrastructure projects.
• Experience in BIM and 3D models.

Jacobs. A world where you can.

From our inclusive employee networks, to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.

Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Jacobs. Jacobs complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of age, race, religion, language, nationality, marital status, or family responsibilities.

As a Senior Project Engineer, your main responsibility is to lead, supervise, execute and coordinate project activities together with a group of Engineers, Technicians and sub-contractors leading to successful project completion. You will monitor and control projects on schedule, within budgeted cost and quality and safety standards. You will also work closely with the consultant/owner to ensure the project is delivered according to requirements. As a senior, you are also required to perform system programming and troubleshooting during project implementation.

You should possess a Diploma/Higher Nitec in Electrical and/or Electronics in any Engineering related courses, with 3-5 years’ experience in site supervision and coordination with owner, main contractors, and subcontractors, must have experience in alarm, card access and CCTV system installation knowledge. Must be computer literate and knowledge of Risk Management.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Be part of a renowned M&E company

• Usually 5-day work week (9.00am to 6pm)
• Up to S$5,000
• Good corporate culture with long history

Responsibilities

• Lead and manage the fire protection team (consisting of 1 Assistant Engineer, 3 Technical Officers & 4 workers)
• Develop and implement fire protection strategies, standards, and policies in line with industry regulations.
• Create fire protection plans by working closely with other departments and contractors
• Design and execute fire safety training programs for facility staff and workers.
• Conduct regular inspections and testing to ensure compliance.
• Stay abreast of developments in fire protection systems, codes, and standards. Ensure the team remains updated on best practices.
• Liaise with regulatory bodies, fire departments, and other stakeholders to guarantee compliance with codes and regulations.
• Provide technical support to project teams, contractors, and other stakeholders as needed.
• Oversee the installation, repair, and maintenance of fire protection systems & also to ensure all fire protection systems are in good working condition
• Develop and monitor budgets, providing regular reports to the Director of Facilities Management.
• Maintain accurate documentation of projects
• Liaise with and coordinate with the clients.
• Attend meetings when required.

Job Requirements:

• Bachelor’s Degree or Diploma in Facilities, Mechanical Engineering, or equivalent.
• Preferably with a minimum of 3 or 5 years of experience in fire protection or facilities management, with a focus on fire protection.
• Strong knowledge of fire protection systems, principles, codes, and standards is advantageous.
• Experience in managing and leading a team of engineers and technicians.
• Excellent communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Strong problem-solving skills, with the ability to identify and develop creative solutions.
• Having LTA /Tunnel experiences will be an added advantage

• Supervise the effective implementation of all test and inspection schedules, ensure adherence to all procedures, and coordinate with various teams to perform quality audits on processes.
• Assist employees in ensuring knowledge of all quality standards, ensure compliance with all quality manuals and procedures, and collaborate with contractors and suppliers to maintain the quality of all systems.
• Manage to lift all equipment, handle the efficient storage of all hazardous materials, and perform quality audits per the required schedule.
• Monitor an efficient system, record all project activities, and analyze all processes to ensure all work meets quality requirements.
• Manage all work methods, maintain knowledge of quality assurance standards, monitor continuous application for all quality assurance processes, and recommend corrective actions for all operations.
• Develop a method statement for the activity, including risk assessment, job safety environmental analysis, and Inspection

We are looking for an experienced (Sr.) Quality Engineer who is able to work across multiple platforms to ensure our products are of the highest quality and reduce our time to market.

Why engineers love working with us:

• We embrace technology: We work on the latest technologies with some of the most brilliant minds in the field.
• We test heavily: We don't leave things to luck. We test our products to ensure quality delivery.
• We do shift-left testing: We provide a test plan as soon as the sprint begins to develop tests first, so we can find bugs early in the process.
• We run fast: Tests should provide meaningful feedback in a short amount of time and be stable at all times.

Who you are

You are a problem-solver with experience in collaborative teams that deliver results. You embrace change, ask critical questions, and speak up if you notice an imbalance in effort and impact. With a growth mindset, you are collaborative, open to feedback, and willing to share knowledge and mentor others.

What you'll do

• Review and advise developers on what and how to test new features
• Automate the end-to-end test scenarios
• Run impact analysis to understand risks and how to mitigate them
• Engage in improving our testing architecture and test suite efficiency
• Take initiatives in improving our testing coverage across the product
• Contribute to the automation traceability metrics
• Be actively involved in CI/CD development and best processes
• Oversee all aspects of quality assurance. Establish metrics, apply industry best practices, and develop new tools and processes to meet quality goals.
• Identify, document, and track bugs, from discovery to resolution
• Stay current on new technologies and ensure components are designed for testability

What you'll bring

• At least 6 years of total experience in Quality Engineering roles, with experience in web and mobile applications
• Proven skill developing automation for React applications
• Knowledge of React, TypeScript, nodeJS
• Demonstrated experience in developing and executing test plans, scripts, and procedures
• Analytical skills to determine and improve development deliverables' testability and find root causes and solutions for detected issues.
• Detailed and effective verbal and written communication skills, ability to influence others
• Experience with API automation
• Experience working with AWS, Terraform, or similar
• Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and the predictability and reliability of releases

Success metrics

• Quality: Drive down our defect escape rate
• Coverage: Define, track, and increase our testing coverage
• Velocity & efficiency: Reduce our testing cycle time
• Testing environment stability: Ensure the stability of our test environment

How we'll support you

We believe in fostering an environment that empowers decision-making at all levels. Our culture is rooted in the inverted pyramid approach, where the engineers, who have a deep understanding of the product and the customers, are the ones who have the knowledge and the authority to make impactful decisions.

• We prioritize treating every team member with respect and promote open and constructive feedback, ensuring a culture of trust and transparency
• We encourage learning through experimentation and provide a safe space for everyone to learn from their experiences
• Our managers are dedicated to facilitating career growth and creating an environment that attracts and supports talented engineers

- Oversee the complete scope of project and site management.

- Check and prepare site reports, designs, and drawings.

- Collaborate with other engineers, surveyors, clients, and subcontractors.

- Ensure that all project personnel receive an appropriate orientation to the organization and the project.

- Maintain accurate and up-to-date project documentation, including contracts, reports and permits.

- Prepare and manage project budgets, ensuring that costs are controlled and remain within allocated limits.

Qualifications:

-Degree or diploma in a relevant Engineering discipline.

- At least 8 years of post-graduate experience in project management.

- Ability to manage projects independently.

- Strong problem-solving and ability to provide technical advice

Key Responsibilities

· Lead and execute all phases of the design process, including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing.

· Develop and maintain design systems, component libraries, and UI kits to ensure consistency and scalability across projects.

· Leverage industry-standard tools like Figma, Sketch, Adobe Creative Suite, and Adobe XD to create high-quality deliverables.

· Collaborate closely with cross-functional teams to translate business goals and user needs into innovative and effective design solutions.

· Gather and interpret qualitative and quantitative feedback to continuously improve designs.

· Produce a well-rounded portfolio showcasing project work, emphasizing a deep understanding of project objectives and measurable outcomes.

· Clearly and effectively communicate design concepts and recommendations to stakeholders.

· Assist product engineers in implementing designs and resolving design-related challenges.

· Stay updated on the latest design trends, tools, and technologies, and recommend improvements or new methods.

· Continuously advocate for the user, ensuring customer needs are met beyond the obvious through an intuitive design approach.

· Tackle challenges creatively and solve problems effectively, adapting to project needs and audience requirements.

Qualifications

Educational Background:

· Bachelor’s degree in information technology, Design, or a related field, or equivalent work experience.

Experience:

· Proven experience in all aspects of the design process, from ideation to execution.

· Demonstrated expertise in creating and managing design systems and UI kits.

Skills & Tools:

· Proficiency with design tools such as Figma, Sketch, Adobe Creative Suite, and Adobe XD.

· Strong attention to detail and a creative mindset for problem-solving.

· Ability to synthesize and act on user feedback effectively.

Soft Skills:

· Excellent collaboration and communication abilities.

· Dynamic and engaging personality with a proactive approach to improving processes and designs.

Key Responsibilities

1. 24x7 Operational Support:

· Ensure continuous system availability and lead system recovery during outages.

2. Technical Expertise:

· Investigate and resolve complex technical issues efficiently.

· Leverage subject matter expertise for timely problem resolution.

3. Proactive Monitoring and Automation:

· Monitor system health checks and detect issues early.

· Automate routine monitoring tasks to enhance system stability and resiliency.

4. System Maintenance and Growth Management:

· Perform regular health and capacity assessments for the production environment.

· Address growth from Business-As-Usual (BAU) and project-related demands.

5. Incident Management:

· Oversee end-to-end incident handling, including investigation, service recovery, and follow-up actions.

· Collaborate with various stakeholders to resolve incidents within agreed SLAs.

6. Collaboration with Infrastructure Teams:

· Partner with Middleware, Database Administrators (DBAs), and System Administrators (SAs) to troubleshoot and maintain infrastructure.

7. Application BAU and Projects:

· Manage BAU tasks such as Disaster Recovery exercises, responding to audit queries, and updating SOP documentation.

· Handle system upgrades for End-of-Service/End-of-Life (EOS/EOL) components.

8. Governance and Compliance:

· Enforce strong governance for Change Management, Data Protection, and Privileged ID access control.

9. Shift-Based Work:

· Provide on-site operational support according to a 5-day weekly shift roster.

· Compensatory weekdays off are provided for working on weekends or public holidays.

Skills and Requirements

• Technical Proficiency:

· Strong understanding of systems, applications, and infrastructure.

· Expertise in problem detection, troubleshooting, and automation.

• Communication:

· Ability to collaborate effectively with cross-functional teams and business stakeholders.

· Excellent incident reporting and documentation skills.

• Adaptability:

· Comfortable working in a high-pressure, 24x7 environment.

· Willingness to work flexible shifts and handle critical system events.

• Governance Awareness:

· Familiarity with change management processes and compliance standards.

Job Summary:

We are seeking a Senior Cloud Engineer to lead and manage Day1 implementation and Day2 operations for our cloud infrastructure. The ideal candidate will have extensive experience in cloud computing, particularly with Microsoft Azure, and possess strong leadership and troubleshooting skills to support various domain teams.

Key Responsibilities:

• Lead and manage Day1 cloud implementations and Day2 operations for Azure cloud environments.
• Troubleshoot and provide support across multiple domain teams, ensuring seamless cloud operations.
• Develop and execute strategic cloud solutions for large-scale IT projects.
• Communicate technical decisions and solutions clearly to senior management and stakeholders.
• Stay updated with the latest cloud technologies and best practices, ensuring cutting-edge solutions.

Mandatory Skills:

• Cloud Computing (Azure) Certifications, with Azure Solutions Architect Expert certification being advantageous.
• Strong knowledge of Microsoft .NET technologies, microservices architecture, and cloud technologies.
• Proficient in architecting cloud solutions and troubleshooting third-party cloud integrations.

Requirements:

• At least 10 years of experience in architecting large-scale IT projects.

• Expertise in cloud technologies, specifically Microsoft Azure, with relevant certifications.

• Strong understanding of cloud architecture, microservices, and best software development practices.

• System thinking skills with the ability to visualize and manage complex cloud architectures.

• Excellent communication skills, capable of articulating ideas to senior management and stakeholders.

• Strong problem-solving abilities and the ability to think creatively.

• A team player with excellent interpersonal skills and a customer-focused mindset.

• Self-motivated and energetic with a commitment to delivering high-quality results.

• Proficiency in written and spoken English.