Job Description

- To report to Head of the Department for daily job assignments.

- Carry out inspection, installation, testing, commissioning, servicing, maintenance and troubleshooting for the assigned jobs that include but not limited to:

· Electrical works

· PLC Controllers/Modules

· BMS/SCADA

· HMI

· A/C Works

- Provide internal & external trainings on electrical controls, electrical troubleshooting, PLC program writing & troubleshooting, control panel assembly and basic electrical theory.

- Produce Progress Tracking Report (PTR) for assigned jobs.

- Report and communicate with customers and Oceanmaster PIC the technical issues, status, progress and recommendations of the assigned job.

- Submit to Operations Administrator an accurate and duly signed & stamped Timesheets, Work Reports, Commissioning Checklists (if any) and Customer Satisfaction Survey Forms on every completion of assigned job.

- Produce Close-Out Report after completion of the assigned job.

- Comply with quality of work requirements of OceanMaster at all times.

- Comply with protection of environment and health & safety policies of OceanMaster at all times.

- Adhere to no wastage policy of OceanMaster in terms of materials and labour to assigned jobs at all times.

- All other duties assigned by the Managements as and when necessary.

Requirements

- Graduate of Electrical Engineering or Electronics Engineering (Bachelor’s Degree)

- Minimum 5 year experience in Marine Electrical field

- Minimum 3 year experience in Instrumentations and PLC handling and installation

- Proficient in Electrical, instrumentation and/or Electronics troubleshooting

- Proficient in written and oral English communication skill

- Proficient in material take off and labour estimate for a given Electrical project

- Proficient on electrical circuit diagram design

- Good knowledge on ladder logic programming

- Good grasp on technical writing

- Good leadership, coaching and analytical skills

- Able to work independently

- Team player

- Knowledge on Project Schedule Software or Autocad is an advantage

We are located at 11A Tech Park Crescent Singapore 637842 (Tuas South).

Key Responsibilities:

• Perform on-site service, maintenance, and repair of equipment.
• Ensure timely resolution of technical issues while maintaining high customer satisfaction.
• Participate in standby duties and provide support outside regular working hours as needed.
• Diagnose, troubleshoot, and implement solutions through self-learning and research.
• Accurately document service activities and maintain proper records.
• Collaborate effectively with peers and communicate professionally with customers.
• Ensure punctuality and commitment to completing assigned tasks.

Requirements:

• Comfortable working in a fast-paced environment.
• Willingness to take on standby duties as part of the job.
• Basic knowledge of Microsoft Office and computer skills.
• Demonstrated ability to self-learn and research technical information.
• Strong communication skills to interact with peers and customers.
• Highly punctual, reliable, and committed to delivering tasks on time.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Must have Talent / Skills

"• Minimum a diploma in Information Technology or equivalent
• Minimum 1 year of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude
• Process Driven
• Able to liaise with Customer for daily operations

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Understand all aspects of restaurant service and understand how each role contributes to the overall dining experience
• Prioritise the needs of guests and strive to exceed their expectations.
• Maintain a sense of urgency in fulfilling tasks and responding to guests' needs.
• If dishes require tableside preparation or presentation, you will be required to perform these duties
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Be willing to assist colleagues and step in wherever needed to ensure that guests receive the best possible service at all times.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange an interview.

Full Time:

• 5 days work week
• Weds to Sun: 8am to 9pm

Service Crew Responsibilities / Requirements:

• Availability to work around peak hours, including early mornings, weekends, and holidays.
• Provide information and assistance (product or service) to customers.
• Monitor the surrounding condition
• Keep the work environment cleaning duties and responsibilities
• Maintain stock of goods
• Handle the customer's complaint

Job Responsibilities:

· Greet guests warmly and welcome them to the restaurant.

· Present menus, make recommendations, and take accurate food and drink orders.

· Serve food and beverages promptly and courteously.

· Clear and reset tables after guests have finished dining.

· Respond to guest inquiries and requests in a timely and polite manner.

· Process bills and handle payments accurately at the counter.

· Maintain cleanliness and organization in the dining area.

· Adhere to health and safety standards to ensure a safe dining environment.

· Collect guest feedback and report to management to improve service quality.

· Collaborate with kitchen and other staff to ensure smooth service operations.

· Other ad-hoc duties/ projects assigned by Director or Chef.

Requirements:

· Previous experience in a restaurant or hospitality environment is preferred but not mandatory.

· Strong communication and interpersonal skills.

· Ability to work efficiently in a fast-paced environment.

· Excellent customer service skills with a positive attitude.

· Flexibility to work shifts, including evenings, weekends, and public holidays.

· Team player with the ability to collaborate effectively with others.

Your Role

We are looking for an experienced Assistant Service Engineer / Service Technician to support production by performing outdoor and indoor troubleshooting and maintenance work. You will perform preventive maintenance on machines and cost reduction. Support new equipment installation and major periodic maintenance activities as required.

What Will You Do

• Outdoor and indoor troubleshooting and maintenance work
• Participate in continuous improvement projects/activities to improve overall performance of machines and cost reduction.
• Perform preventive maintenance on machines.
• Support new equipment installation as required.
• Support major periodic maintenance activities as required.
• Other ad-hoc duties assigned by manager

What Do We Want

• · Min Nitec/Diploma & above in electrical and electronic/ engineering (AC & DC motors, single-phase & three-phase, lead acid & lithium batteries, electrical control circuits, hydraulic system) or equivalent.
• · At least 1-2 years & above of customer service experience in electrical background.
• · Able to read electrical diagram and well verse with electrical repair (Electrical circuit)
• · Posses Class 3 driving license. (If any)

What Will You Get in Return
You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$4000 + attractive perks.

What You Need to do Now
Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note:
Only shortlisted candidate will be notified via email for an interview invitation

Job Description:

• Generate Service Agreement Documentations to renewal and new customers
• Update confirmed Service Agreement Documentations to CRM system
• Processing of quotations for billing
• Liaise with Supervisor and Technician on servicing and repair schedule
• Contact customers to arrange and inform them on servicing schedule
• Segregating internal documentations to respective parties
• Prepare required paperwork for Service Manager
• Perform administrative duties
• Attending to phone enquiries
• Any other duties as assigned

Job Requirements:

• Diploma in Business Administration
• Minimum 2 years of administration experience in Manufacturing or Engineering sector
• Knowledge in MS Office Applications and CRM system
• Possess an eye for details
• Flexible and adaptive to changes as needed
• Keen interest in learning

Karen

1st Choice Recruit Pte Ltd

License No: 23C1844

Reg. No: R1436619

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
  Understand the scope of the contract and make sure that all work is carried out accordingly.
  Be a financial and operational systems champion.
• Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
  Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
  Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients.
• Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
• Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
  
  What You’ll Need:
• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

We're on the lookout for enthusiastic individuals to join our team as Guest Service Executive (HOST) This is a fantastic opportunity for those who have passion for the F&B industry and want to be part of a vibrant team.

JOB DETAILS:

➡ Position: GUEST SERVICE EXECUTIVE (HOST)

➡ Location: 600 N Bridge Rd, Parkview Square (3 min Walking distance from BUGIS MRT)

➡ Salary: $2400-2900

➡ 5 Working days per week. (including weekends and PH)

➡ 2 Shifts per day roster (opening & closing)

A Guest Service Executive is responsible for:

• Hosts Primary Responsibility is to coordinate the welcome desk and ensure all guests that enters the outlet are greeted and seated.
• Facilitates all guests needs and expectation in the outlet by providing exceptional service.
• Ensure that all standard procedures, rules, regulations and sequence of service are highly implemented.
• Provide service that reflects the high standards of the company and exceed all guest expectations.
• Support any activities of the management.
• Abide by all rules, regulations, policies and procedures of the company.
• Ensure the effective inter departmental communications are conducted in a professional manner.

Key Responsibilities

• To report on duty punctually, in full uniform according to appearance and grooming standards.
• To promote and maintain a positive working relationship with colleagues.
• To consistently offer professional, friendly and warm service.
• Must possess outstanding guest service skills, professional presentation and communication skills.
• Must be able to handle a multitude tasks in an intense, ever changing environment.

ALPHA HR PTE Ltd. | EA License No. 24C2354

Lee Mong Yang Alex | EA Reg No. R24123784

KEY RESPONSIBILITIES:

· Support the event sales team

· Prepare proposals, contract, and event orders under the guidance of the sales team

· Help manage client communication including answering inquiries and following up on leads

· Coordinate with the marketing, operations, finance team regarding sales initiatives, exhibitor fulfillment and payment

· Assist in maintaining accurate records of sales activities and client interactions in CRM system and other event platforms

· Provide administrative support, such as data entry, report generation, documentation and file organization

· Participate in post-event evaluations and gather client feedback

JOB DETAILS:

Sales Support:

- Extract and distribute sales enquiries from HubSpot to all sales staffs consistently and on time

- Build up the Sales Pipeline on Salesforce based on the data collected from HubSpot

- Tracked sales leads and ensure Sales Team to update the weightage percentage promptly

- Processed sales order, including preparing and sending the contracts to Exhibitors

- Manage, track and update the “live” floor plan, marking booths as on hold or reserved, adding, merging,

moving… booths/spaces

- Monitored the contracts status and keep Exhibitors and the sales team informed of any delays or issues.

- Coordinate with Finance team to ensure timely billing

- Collect and upload Exhibitor information (displayed name, logo, company description, exhibitor profile) on Online Exhibitor Manual

Coordinating:

- Serve as the primary point of contact between the sales team and other departments (eg: marketing, finance, sales team)

- Help organize and coordinate during the event

Customer Service:

- Maintain and update MYS & Salesforce system with customer information, contract status and pipeline data

- Address customer inquiries, provide the event information, and resolve issues as needed

- Follow up with customer on pending payments and pending returned contracts

Report:

- Provide weekly updated Sales Report to Management

- Maintain and monitor the sales revenues report

Keep track of Exhibitors’ sponsorship tier level, number of badges and tickets

QUALIFICATIONS

· Strong interest in event sales, or event management

· Enthusiastic and willing to learn

· Excellent communication and interpersonal skills

· Detail-oriented and able to handle multiple tasks in a fast-paced environment

· Proficiency in Microsoft Office (Word, Excel, Powerpoint)

· Ability to work independently and as part of a team

· Only Singaporean/ PR need apply

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

First Fun Games is an innovative internet entertainment company specializing in games and social networking. Committed to global expansion, we connect players worldwide with thrilling, seamless, and immersive experiences.

Join our passionate team as a Customer Service Specialist and help redefine the future of gaming and social entertainment!

Key Responsibilities:

• Player Support: Respond to player queries and concerns through various channels, such as email or ticketing systems. This includes troubleshooting technical issues, assisting with gameplay mechanics, and providing general support to ensure a positive player experience.
• Complaint Management: Handle player complaints in a timely and professional manner, demonstrating empathy while investigating issues and providing appropriate resolutions to ensure player satisfaction.
• Feedback Consolidation: Collect, organize, and analyse player feedback and suggestions. This involves categorizing feedback based on common themes, prioritizing feature requests, and relaying insights to relevant teams, such as development or marketing.
• Documentation and Reporting: Maintain detailed records of player interactions, feedback, and resolutions. Utilize this information to identify trends, evaluate the effectiveness of support efforts, and contribute to informed decision-making processes.

Requirements:

• At least 1 year of experience in customer service, preferably in gaming or technology-related environments.
• A genuine interest in gaming and a desire to support the gaming community.
• Business understanding, logical thinking, communication, and teamwork skills.

Work Schedules:

• 4 Weekdays + 1 Weekend ( 5 day work week)
• 9.30am - 6.30pm

SHECARES@SCWO is an initiative by SG Her Empowerment Limited (“SHE”), in collaboration with SCWO (Singapore Council of Women’s Organisations).

SHECARES@SCWO renders assistance to persons experiencing gender based online harms, also known as tech-facilitated gender-based violence. Our services are open to all, including men and women.

We provide help through calls on helpline, text messages through textline, and face-to-face counselling services for victims of gender-based online harms. Examples of the types of harms faced by our clients include online impersonation, cyberbullying, image-based sexual abuse, doxing and others We also collaborate with Pro-Bono SG (PBSG) to provide clients with pro bono legal assistance through regular legal clinics. Victims may also require guidance on filing reports with the police and/or social media platforms.

SHECARES@SCWO provides information on resources for online harm and referrals for other services to our community partners. We also conduct public education and training sessions for community partners about online harms, and how to tackle this growing issue.

We are now looking for a full-time Intern.

SHECARES@SCWO is hiring a full-time Intern to provide assistance and support to victims of gender-based online harm and to be involved in the centre’s day-to-day operations and programme management. The Intern will also have the opportunity to be part of advocacy projects to make positive changes to society!

The Intern will provide vital administrative and operational support to ensure the smooth running of the centre. The Intern will work closely and support the centre’s counsellors in rendering assistance to clients.

The Job:

· Providing quality and timely response to individuals seeking support from SHECARES@SCWO through calls, WhatsApp, emails, walk-ins, referrals, and other platforms.

· Coordinate with PBSG for clients who register to either have urgent legal consultations (for urgent cases) or for fortnightly legal clinics (for non-urgent cases).

· Organising and ensuring smooth running of fortnightly legal clinics.

· Conduct talks and workshops for internal stakeholders, external partners and clients pertaining to online harm issues as part of outreach and education.

· Performing administrative and operational duties to ensure smooth running of the centre.

· Offering support to clients by liaising with, providing information and making referrals to other relevant agencies.

· Supporting the development of the centre’s services through coordination of processes and ensuring knowledge consistency.

· Maintaining and preparing accurate recording of data and monthly reports to stakeholders.

· Support a group of helpline volunteers

· Assist with other relevant duties as assigned.

Job Requirements

Technical Competencies:

· Final year students or fresh graduates in undergraduate/diploma courses such as counselling, social work, psychology or a relevant field may apply.

· Strong interpersonal communication abilities with individuals and systems at multi-levels.

· Enjoys working in a dynamic social service environment.

· Enjoys working on a range of tasks and responsibilities related to direct work and service planning.

· Team player with an ability function effectively in a fast-paced environment

· Singaporean or PR only.

• Open and close up the gallery;
• Attend to visitors’ requests, feedback, phone calls and emails;
• Manage visitors’ registration, set-up, operations and tear down for events and/or activities;
• Make daily rounds at regular intervals to ensure that exhibits are functioning and check for defects in the gallery;
• Prepare and submit daily reports which include visitorship, checks on gallery, status of defects in the gallery, etc;
• Stock take and replenish collaterals and premiums;
• Pack SMG premiums for visits and/or events;
• Manage simple troubleshooting for the gallery’s exhibits and infrastructure
• Liaise with other vendors and contractors to ensure that above daily duties are carried out properly;
• Attend the fire safety briefings, fire drills and handle incidents such as accidents with injury or illness, any acts of disturbance or violence and acts of mischief or vandalism in the gallery;
• Manage and schedule SMG volunteers;
• Perform non-cash transactions for sales of merchandise, monitor stock levels, and conduct inventory counts; and
• Any other tasks pertaining to SMG as assigned

Requirement:

• Good communication, adaptive reasoning and interpersonal skills;
• Meticulous, independent and service oriented;
• Proficient in Microsoft Office;
• Relevant customer service experience;
• Presentably attired in office wear.
• Basic knowledge of the exhibit content and be familiar with the gallery layout

1. Job Description

• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up in the Restaurant and connected areas or pantries
• Ensure POS system is turned on and functioning properly
• Refill receipt paper if necessary
• Take count of any money in the register
• Sweep, mop, and/or vacuum floors
• Position chairs neatly around tables
• Stock necessary areas with clean glassware and silverware
• Reference reservations list and be aware of any special requests or other notes regarding the upcoming service
• Properly set tables and maintain silverware
• Ensure restaurant is fully stocked with supplies such as cutlery, glasses and condiments
• Ensure floors are clean and well mopped
• Take out the trash if necessary to ensure restaurant is clean for next shift
• Perform miscellaneous job-related duties as assigned

2. Job Requirements

• Be able to manage tight deadlines and be flexible about his/her work requirements and demands
• Be flexible, firm yet friendly and approachable
• Have excellent spoken and written English
• Be willing to learn
• Projects a professional outlook and can-do attitude
• Must be discreet and maintain confidentiality on information that he/she comes across in the course of his/her work

Your main duties are as follows:

• Welcome customers as they come into the restaurant
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant.
• Clean all tables after clients have left and get such tables prepared for the next set of clients.
• Prepare beverage and dessert and cutting of fruit for daily operation
• Take beverage orders from serving staff or directly from patrons accurately & promptly
• Assist the restocking and replenishment of bar inventory and supplies
• Maintain basic knowledge of food dishes and the pairing of sauces and sides.
• Maintain responsibility for inspecting and drying of cutlery, crockery, coppers and silvers.
• Ensure trays are carried and food delivered to waiter/waitresses in a timely and efficient manner.
• To deliver great and excellence customer service.
• Maintain quality, service & cleanliness at all times according to restaurant' standards.
• Adhere to hygiene and safety standards
• Adhere to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Working Hours: 6 days work week, including weekend & PH.

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

12 hours shift mandataory

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.

The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Responsibilities

• Greet and escort customers to their tables

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses

• Inform customers about the day’s specials

• Offer menu recommendations upon request

• Up-sell additional products when appropriate

• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization

• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

• Communicate order details to the Kitchen Staff

• Serve food and drink orders

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Arrange table settings and maintain a tidy dining area

• Deliver checks and collect bill payments

• Carry dirty plates, glasses and silverware to kitchen for cleaning

• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

• Follow all relevant health department regulations

• Provide excellent customer service to guests

• Ensure Cleanliness of the Restaurant Serving Area and Toilet

Requirements and skills

• Proven work experience as a Waiter or Waitress

• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)

• Basic math skills

• Attentiveness and patience for customers

• Excellent presentation skills

• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

• Active listening and effective communication skills

• Team spirit

Job Description & Requirements
Roles & Responsibilities

Career Description:

Independently handle a portfolio of Singapore private limited companies' clients for routine bookkeeping, payroll processing, GST, Corporate Tax and XBRL filing and meet ACRA and IRAS filing deadlines.
Assist clients in preparing their monthly, quarterly, or annual management accounts.
Responsible for preparing Unaudited Financial Statements (UFS) for the clients following Singapore FRS (Financial Reporting Standards).
Assist clients with the preparation of quarterly GST returns, annual tax computations, and Form C or Form C-S and Appendices for submission to the IRAS.
Liaise with and advise clients on on-going company's bookkeeping, payroll related, ACRA and IRAS related matters.
Assist the Managers to guide and/or review Executives’ work in handling day to day business outsourcing services.
Support the Managers in the transition of the accounting, GST, Corporate Tax transfer records from the take-over business and on boarding of new clients.
Assist the Managers to implement new software, improve SOP, workflows and processes and ensure the team comply with relevant statutory acts and filing deadlines.
Work as a team member by sharing responsibilities, providing support and maintaining communication with colleagues on an effective and efficient basis
Develop and maintain professional relationships with clients; and
Liaise with external parties and service providers of our clients, where necessary.

Requirements:

Diploma/Degree in Accountancy or a professional qualification under ACCA, SCAQ and ICAEW schemes
Minimum 2-3 years accounting/audit work experience in a public accounting firm
Conversant and understanding of Singapore Financial Reporting Standards and Company Act
Proactive, committed and a team player
Technology savvy, excellent interpersonal, written & oral communication and analytical skills.
Possess initiative and ability to work independently

Interested candidates are invited to apply online. Only shortlisted candidates will be notified. Thank you for your interest.

Tina Tan
EA No. 23C1599
EA Personnel No. R23115167

Job Description: Junior Waiter

Location: Burrata Joy & Gustavo Lapasta

Address: 557 Bukit Timah Rd, #01-03, Crown Centre, Singapore 269694

Burrata Joy & Gustavo Lapasta is the go-to place for families, couples, and friends seeking authentic Italian cuisine. Known for generous portions of freshly made pizza, pasta, and burrata imported directly from Puglia, we offer hearty meals in a warm, welcoming atmosphere. Our team is led by Italian-born Outlet Manager Alessandro Piccirillo, who has been overseeing operations since our opening on November 4, 2024, with guidance from General Manager Walter Visioli, who defines our service culture and experience standards.

We are looking for a Junior Waiter to join our talented and passionate team to help us maintain the highest standards of service and guest satisfaction.

Responsibilities:

• Greet and assist guests in a friendly and professional manner.
• Take and serve food and beverage orders accurately and efficiently.
• Ensure tables are clean and properly set up before and after service.
• Provide menu recommendations and answer any guest queries about the dishes.
• Support the team in delivering an exceptional guest experience.
• Follow the guidelines and service standards set by the General Manager.
• Assist in maintaining cleanliness and organization in the dining area.

What We Are Looking For:

• A passionate and aspiring individual eager to learn and grow quickly.
• A team player who thrives in a collaborative environment.
• Someone ambitious with a passion for service and meeting new people.
• A candidate who understands our brand and aligns fully with its values.
• A personable and engaging individual who enjoys creating connections with customers.

What We Offer:

• 5.5-day work week schedule.
• 10 days starting Annual Leave per year (+1 day incremental per year).
• Annual performance bonus.
• Two staff meals provided per day.
• Casual uniform provided (T-shirt).
• Monthly incentives upon confirmation, based on sales targets.

Eligibility:

• Only Singaporeans, PRs, or LTVP+ candidates are eligible due to quota limitations.

How to Apply:

Send your CV to [email protected] or via WhatsApp at +65 9438 3062.

We look forward to welcoming passionate individuals to our team and growing together!

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Manager immediately.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Perform miscellaneous job-related duties as assigned.

>> Job title: Customer Service Manager

>> Location: 1 Selegie Road Singapore 188306

>> Working hours: 6pm to 3am

>> Salary: $5000 - $8000

>> Preference: Full-time job

HIGHLIGHTS:

- Attractive BONUS + Extra Incentives

- One-on-one coaching system

- Career Progression

- Frequent Bonding Events

- Personal Development Training


RESPONSIBILITIES:

- Meeting new clients and maintaining existing clients through marketing

- Ensuring good customer service to uphold brand image

REQUIREMENTS:

- Team Player

- Good Learning Attitude

- Citizen or PR preferred

Wave Entertainment Welcome you to join our team!