Patient Service Associate

*MUST BE ABLE TO FLOAT DIFFERENT POLYCLINIC

Office Hours 5.5 days

Nitec/Higher Nitec/N/O Level: $1500 - $1800

A Level: $1800

Diploma: $2200, After NS: $2450

JD

• In charge of registration of patients

• Scheduling of appointments

• Assist patients with the self registration

• Attend to patients' enquiries and needs

• Handling of phone calls and ad-hoc admin duties

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Responsible for handling all customers’ enquiries, not limited to stock availabilities and sample requisitions
• Liaise with Sales Personnel to process sales orders
• Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date), ensuring no delay
• Process/issue invoices and credit notes
• Handle all claim matters on defects and wrong pricings, etc.
• Handle returns enquiries and provide clear guidance to customers on return process
• Arrange shipments with 3PLs and relevant forwarders
• Follow up with customers to ensure on-time payments
• Any other duties as and when required

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

You will be responsible to provide an excellent and consistent level of service to your customers. The part time Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work on weekends and public holidays

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap Yong Qi | R24121217|EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

• Process oracle and impex for Samic items
• Use inhouse WMS for SOI inventory
• Daily AWB summary
• Billing
• Month end report
• Provide customer support whenever required
• Provide backup during colleague’s absences
• Any other ad hoc duties assigned

Job requirement

Min NITEC in any course

Experience in customer service is highly advantageous

Able to commence work within short notice

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)

Recruit Express Pte Ltd (99C4599)

The Opportunity

• Work with a well-established computer and electronics company
• Working Hour: Monday – Friday 9am – 6pm
• Work location: Central

The Talent

• Fluent in both spoken and written English, with excellent communication skills and the ability to interact with users of different levels and backgrounds.
• Proficient in using Help desk tool to manage tickets for users, follow up on issues, and provide timely resolutions.
• Able to provide day to day support for end users on various desktop related issues, such as printer, Outlook, OS, etc.
• Experienced in building machines for end users in case of machine crash, and ensuring data backup and recovery.
• Proactive in identifying the root causes of issues and providing fixed solutions, as well as escalating complex problems to relevant teams or vendors.
• Responsible for managing VIP users' issues and communicating with them professionally and courteously, while meeting their expectations and needs.

The Job

• Manage Help desk tool and manage tickets for users.
• Reset password for user and provide day to day support for end users.
• Provide any technical help for desktop related issues, like printer, Outlook, OS issue.
• Build machine for end user in case machine is crashed.
• Identify the issues pro-actively and provide fixed solution.
• Manage VIP users for their day to day issues

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more:

The role:

Tyk Customer Support is the best in the business, we’ve been called ‘too fast’ by clients and we’re known for having knowledgeable and quality engineers responding to clients, no ‘first-line support’.

We’re looking for a Support Engineer to help us build on our reputation for great support, dealing with client support tickets, call requests and community forum posts. In this role you can also contribute to product development, helping implement features and contributing to product discussions, from a support perspective. 

We are helping our customers solve their critical API Management issues, whether that be through custom integrations, partnership relationships, or simply troubleshooting upgrades with their engineering team.

You will work with engineers from the product team to enhance our offering and convey the clients’ needs, as well as contribute to the product, support documentation and other supporting assets.

We’re looking for highly-technical people with Support Engineering experience, who are happy to hit the ground running and help to design what great customer support looks like at Tyk. In return we offer you the opportunity to build your skills as an engineer, through collaborating on our open source product and helping to validate and fix customer issues. 

What will this role be responsible for?

• Answering complex incoming customer tickets and requests, often involving troubleshooting and reading source code
• Supporting customers over screen shares/calls
• Validating customer bug reports
• Validating customer feature requests
• Own and manage severity issues for customers
• Effectively communicate customer support processes to clients
• Contribute to client facing content/documentation to support them better
• Build relationships with existing clients to better understand how they’re using Tyk
• Monitoring our community forum 
• Advocating for the customer at Tyk
• Contributing to the vision for Next Level Support at Tyk

What does their day-to-day involve?

• Reviewing the support queue and picking up issues
• Validating reports of bugs & discussing features with clients
• Monitoring the community forum & engaging with our users
• Inputting into release meetings, projects and support development
• Contributing to the product through bug fix and development work
• Continuous product learning and self development

Experience needed:

• Experience providing technical support for a complex product
• Experience working collaboratively with core engineering teams
• Experience with reading programming languages. Need to be able to read Tyks source code
• Enthusiasm for dealing directly with clients
• Should have experience in a server side programming language, Go would be extremely advantageous
• Good English writing skills
• Background in software development and/or solution architecture
• General usage of Linux, scripting and related utilities
• Client-facing activities such as video conference calls and in-person meetings
• Understanding of common internet technologies, protocols, standards and data formats

• Solid experience in backend engineering and/or solution architecture for complex systems.
• Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)

Skills (including education if relevant):

• Previous experience in a support engineering environment
• Familiarity with software development process
• Communication & customer focus

Here’s why you should join us:

• Everyone has unlimited paid holiday.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous parental leave
• Company retreats
• Volunteering Days
• Employee Wellbeing platform

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

• It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

• The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

• Trust starts with you - make it count!

Trust is a two-way street - instill it from day one!

• Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

• Make things, better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

MCF

The Opportunity

• Opportunity to work with Banking client
• 5 days work week, Office Hour
• Working location: Central
• Skills: RHEL, Windows, Shell, Infrascturcure, Network, Security

Job Scope

Infrastructure Management

•Drive infra project life cycle – Server provisioning to Cutover.

•Work with infra and app teams on requirement gathering to implementation.

•Review and analyze infrastructure architecture and identify the gaps.

•Perform RHEL OS patching and other administration tasks for cloud projects

•Guide app team to troubleshoot infra related issues.

•Be the SME for Linux administration and automation.

Operation & Process:

•Prepares technical project plans for new initiatives in BAU

•Collaborates with Application teams and other infra teams to develop technical solutions and enhancements.

•Drive the on boarding of new applications on to the production environment.

Maintain Security:

•In accordance with Bank’s security directives, assists to deploy, maintain, and enhance the security of all infrastructure systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans.

Requirements

•At least 4-7 years of relevant Infrastructure support and OS administration

•Minimum 3 years hands-on working experience managing production application support

•Knowledge in MQ, Elastic Search, AWS would be preferred

•Hands-on experience in RHEL 6/7 OS patching, administration and shell scripting.

•Good command in Microsoft Office products.

•Experience in monitoring tools like Dynatrace would be handy.

REQUIRED PROFILE

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Prasant Sirohi

Direct Line: +65 66977951

EA Licence Number: 91C2918

Registration Number: R22106307

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

We are looking for a Staff Platform Engineer with a particular focus on Databases to join our Developer Platform team. Working closely with the Data Engineering team and with other Staff and Principal engineers in the domain, you will be responsible for collaborating on design, development and runtime of automation solutions for all kinds of data storage systems. 

Note that this is not a traditional DBA role, our development teams are responsible for managing their database instances. Rather, this is a role which is responsible for creating solutions and automation to enable those development teams to deploy and run databases in a consistent and safe manner.

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Responsibilities:

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.
• Provide assistance to customers on the use of the Company’s portals and mobile app.
• Ensure every service request/feedback/complaint is followed through to closure within service standards.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist in department procedures, workflows and administration.

Requirements:

• Minimum Tertiary Diploma
• Good communication skill and writing skill
• Proficient in MS Word and Excel

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

Responsibilities:

• Assist in network design, implementation, and maintenance.
• Support the installation and configuration of network equipment and systems.
• Monitor network performance and troubleshoot network issues.
• Collaborate with cross-functional teams to ensure the smooth operation of the network infrastructure.
• Assist in the planning and execution of network upgrades and enhancements.
• Perform network assessments and audits to identify and address security vulnerabilities.
• Create and maintain network documentation, including diagrams and configuration files.
• Stay up-to-date with industry trends and developments in network technology.
• Provide technical support to end users for network-related problems.

• Diploma or degree in Computer Science, Information Technology, or related field.
• Prior experience or internship in network engineering or related roles is a plus.
• Knowledge of networking concepts and protocols.
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Relevant certifications (e.g., CCNA) are a plus.

Interested candidates who wish to apply for the advertised position, please click the 'APPLY' button below to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We’re searching for a IT Service Desk Support  to be part of our diverse team of talent here at NCS! If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together: 

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibility:

• Responsible for provision, deployment, configuration, and administration of many different pieces of network and security-related hardware and software.
• Responsible for evaluate, test, and troubleshoot technologies when new technologies are onboard
• Responsible for provide technical support for resolution of customer problems, incidents, issues, requests, and queries
• Responsible on Network Security with monitoring and control tasks to ensure processes and implementations are executed correctly
• Experience with firewall rules implementation and troubleshooting upon incidents.
• Involve in update/upgrade/migration of security tools used by the team
• Maintain clear and functional documentations on process guides, technical instructions, network details, etc.
• Any other adhoc duties as assigned

Requirements:

• Bachelor Degree/Diploma in Information Technology or related field;
• Applicants with at least 1-2 years of relevant experience
• Strong knowledge and understanding of IT infrastructure, LAN/WAN, routers and switches configuration
• Knowledge and understanding of Endpoint security, IDPS, WAF, APT, FW, Cloud Security
• Highly advantageous with hands-on experience in implementing Cisco Extreme, Aruba, or Sophos solutions

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Oversee the facility design, construction and qualification of new sterilization area, ensuring they are functional, efficient, and safe.

Manage and supervise contractors and vendors.

Work with other functional teams to ensure designed new area fulfil needs of stakeholders.

Ensure that all facilities are equipped with necessary safety equipment and that staff is trained to use it.

Work closely with cross functional teams to ensure all project related information and requirements are gathered and verified, and furnish them to requestors.

Manage qualified person (QP), contractors and vendors during design, permitting and construction phase, ensuring all requirements are accounted for while adhering to the regulation.

For interested candidates, please send your updated resume:

• Work closely with Assistant Manager in the provision of frontline counter services to patients in community clinic and/or other community events.
• This will include assisting patients to verify their service requirement, managing patient queues, handle enquiries, and to provide administrative support to the Assistant Manager and Resident Physician.

For interested candidates, please send your updated resume:

Jobscope:

• Patient registration
• Assisting patients with enquiries at the self service kioks
• Schedule appointment
• Collecting payment
• Able to start work early
• Monthly Renewable contract - long term

Requirements

• Possess at least a GCE O/N/Nitec / Diploma in any field
• Keen interest in the healthcare sector
• Able to start work immediately or on short notice

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Responsibilities:

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Requirements:

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical
• and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Possess Basic Certificate of InfoComm Technology, ITIL Foundation Level Certification, CDCP, DCPRO
• Team player who is also able to perform independently
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem solving skills
• Positive attitude and Proactive

The Job:

• Order to CashCommunicate regularly with customer to handle their PO and confirmation
• Coordinate with warehouse for stock availability
• Arrange delivery to meet customer expected date and invoice on time, coordination with warehouse
• Replenishment stockRegularly communicate with sales for market development
  Calculate stock requirements based on demand planning and historical data
  Create PO to respecting supplier (affiliate or non-affiliate)
  Monitor and ensure all PO's in line with requirement and communicated
• Import ActivitiesMonitor shipping schedule, receive notification of arrival of import materials, closely coordination with GBS
  
  

Interested applicants may email resume to [email protected]

JANE LUI JIE'EN (CEI Registration No: R1104482)

Recruit Express Pte Ltd (EA: 99C4599)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

• Provide Quality Management System Support (IQA)
• Plan and develop the IQA checklist based on the objectives and scope assigned.
• Conduct IQA via desk-check and verification of artefacts from performed processes.
• Analyse evidence that is necessary and sufficient for the IQA and draw the resulting conclusions.
• Prepare IQA findings and observations. Communicate and present to the auditees and management.
• Responsible for any follow-up verification and record the implementation and effectiveness of the corrective actions taken.
• Provide support on user queries of Quality Management systems and processes.

What are we looking for?

• Minimum 3 years working experience in Software Engineering Process Group (SEPG) or in a software environment that is CMMI or ISO 9001:2015 certified.
• Must be familiar with Capability Maturity Model Integration (CMMI) Development, software quality principles and ISO 9001 system.
• Must be familiar with software development life cycles and its related processes.
• Strong auditing and analytical skills with the ability to elicit root cause of process issue through asking the right questions.
• Ability to identify good practices and opportunities for improvement.
• Meticulous attention to details.
• Good communication and interpersonal skills.
• Customer-centered disposition with good listening skills and patience.
• Familiar with software and tools such as MS Excel, MS PowerPoint, Lotus Notes, JIRA, GitLab, Bitbucket, Confluence.
• Experience in agile development environment will be an added advantage.
• Degree or Diploma in Computer Science, Information Technology or related disciplines.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are looking for contract Customer Service Agent to be outsourced to our clients from the healthcare industry.

Job Description:

• Process customer orders and inquiries daily via email, fax, or phone
• Follow up closely with business units on fixed and ad-hoc billing, including generating monthly reports and posting invoices
• Coordinate and communicate sales order status to customers and sales teams
• Collaborate with internal departments to ensure smooth deliveries and address any issues promptly
• Manage export shipments for both intercompany and direct overseas customers, including preparation of shipping documents
• Assist in investigating internal and external complaints, identifying root causes, and proposing solutions
• Ensure compliance with hazardous substance regulations, including validation of licenses from customers
• Perform ad-hoc duties as assigned by manager

Requirement:

• At least a Diploma in any discipline with 3 years of relevant experience.
• Logistics knowledge and understanding import/export preferred.
• Handling chemicals documentations and deliveries.
• Proficient in SAP.

All qualified applicants, please send in your resume to:

[email protected]

Elyssa Koh (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599