Client Account Service Executive

Working days: 5.5 days (9 am to 6pm , 9am to 1pm)
Location: Pandan Loop (Clementi)
Salary: S2,800 - $3,600

Responsibilities:-

• Account servicing and provide sales support to clients and supermarkets
• Build and maintain good relationships with existing and prospective customers
• Maintain a strong understanding about product inventory, features and specifications
• Handling of customer orders and ensuring they are processed and fulfilled on time
• Engage and work closely with clients on products marketing and promotional activities
• Engage and work closely with Operations, Logistics and Merchandising team to provide good products and services
• Active participation in department and business review meetings

Requirement:-

• Minimum Diploma / Degree / Professional Certificate with some related experiences preferably in FMCG/Retail industry

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Working Days: 4 days (public holidays off)
• Working Hours: Mon-Thu 9am - 330pm (30mins break)
• Salary: $1,400
• Locations: One North MRT, need to rotate, Only 5 mins walking distance between

1) Fusionopolis Way, Connexis
2) 73A Ayer Rajah Crescent, Timbre+

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Responsible for USB2.0/USB3.0 device driver development, test, optimisation, and maintenance.
• Perform WHQL testing and certification of drivers and device frameworks.
• Take part in all phases of SDLC and prepare corresponding documentation.

Requirements:

• Degree in Computer Science/Engineering
• At least 5 years of USB device drivers’ development experience in Windows/Linux/mac/WinCE
• Good knowledge of USB2.0/USB3.0/ USBCV protocols and USB Device Classes (HID, MSC, CDC, UVC, UAC, DFU, Custom).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Overall responsible for providing energy solutions to our corporate customers through promoting a wide range of industrial batteries.
• Generate sales to achieve profitability and distribution objectives, performing sales administration duties, troubleshooting technical issues and liaising with logistics team for goods delivery.

Requirements:

• Diploma and above
• At least 2 years of experience in industrial sales/battery product sales.
• Possess own vehicle.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Role: Solution Architect/Data Engineer (Banking)

Senior Data Engineer – Someone with experience on building up data lakes/warehouses with strong development background on cloud such as Azure or AWS would be ideal.

Responsibilities:

• Write production code and develop applications/interfaces for Trading Analytics.

• Co-design the architecture for Data Platform and Data Analytics, including the development of Data Lake/Warehouse, optimization of data flows, and highly automated data cleansing.

• Test and deploy algorithms, develop applications, and interfaces for various use cases in Markets area.

• Ensure that applications are properly documented, and that the implementation is in line with internal architecture guidelines and principles.

• Provide support regarding Data Analytics platform and software.

• Automate, monitor, and improve performance of quantitative models. • Interact with stakeholders and external vendors to optimize data and software infrastructure.

• Assist Product owner with technical questions, creating reports and implementation roadmaps, technology assessment and decisions.

• Work and collaborate with stakeholders in an Agile-based approach.

Qualifications & Skills:

• Master or PhD in Information Technology, Computer Science, Engineering, or alike.

• 7+ years of work experience as a Developer/Software Architect. Experience in implementing financial software is a plus.

• Advanced knowledge of architectural design of real time Data Analytics solutions including Data Architecture, Databases, Data Lakes, Data flows, and Data transformations.

• Advanced coding skills in programming languages such as Python, Scala, and Java. Previous knowledge of C++, C#, and/or Haskell would be a plus.

• Expert knowledge of Cloud Computing regarding one of Azure, Google Cloud, or AWS.

• Knowledge of Spark, Databricks, and Kafka.

• Previous knowledge of Oracle, MS-SQL, MongoDB is a plus.

• Experience with Jira, Jenkins, Git, Docker, Kubernetes, and Dash (or similar) is a plus.

• Knowledge of object-relational mapping and object-oriented databases.

• Experience with real-time analytics, OneTick and/or KDB+ is a plus.

• Knowledge of VBA, R, Matlab, Tableau, and PowerBI is a plus.

• Knowledge of Big Data, Machine Learning, and Quantitative Finance is a plus.

• Collaborative, team player, open minded, and easy to work with.

• Proficient presentation skills and high attention to detail.

• Able to explain technical results to non-technical audiences.

If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Dome Bakery is an artisanal bakery specialising in brownies conveniently located at Chinatown (4min walk from Chinatown & Maxwell MRT stations).

We’re growing our team and looking for a committed individual who is able to work independently, hardworking and enjoys friendly conversations with people! We love to have you in our team if you have a passion for baking & a heart to serve!

Job Responsibilities:

• Order taking and serving customers, maintain good customer service at all times

• Prepare and produce bakes, follow standard operation procedures/ recipes given to ensure quality and consistency in the final products

• Fulfill and pack orders in a timely and accurate manner

• Stock-take of ingredients inventory and maintain sufficient inventory levels

• Assist in R&D of seasonal bakes

• Prepare and serve coffee/ tea

• Maintain cleanliness of the Front of House and Back of House at all times

• Other ad hoc duties assigned

An ideal candidate should be:

• Highly responsible, pro-active and demonstrates a great attention to detail

• Able to multi-task and work with a sense of urgency in a fast paced and dynamic environment

• Able to work independently with minimal supervision

• Able to deliver good customer service

• Min. 1 year of relevant F&B work experience

• Any prior experiences working as a barista is a plus (if not, training will be provided)

• Able to understand and speak fluent English

We strive to create a working environment where you will enjoy working at and look forward to welcome you in our team! :)

* 5-day work week

* Completion bonus will be given (terms & conditions apply)

Duties and Responsibilities
● Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
● Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
● Handle escalated feedback and provide appropriate solutions in a timely manner
● Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
● Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
● Establish individual and team goals and review team performance for continuous development
● Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience
● Conduct performance appraisals and provide constructive feedback to direct reports
● Compile and analyse data for management reporting

Requirements
● Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry
● Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders
● Highly customer service-oriented, meticulous, and resourceful
● Strong analytical and problem-solving skills with the ability to work independently
● Strong leadership and adaptable to changes in a highly dynamic work environment

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Assist SRE to manage team of the site supervisors

• Site supervision/inspection of construction works

• Liaise with all parties involved in the project

• Monitor and ensure all works carried out as per specification/approved construction drawings

• Maintain & control site records as per BCA requirement

• minimum four (4) years of relevant experience as a civil engineer

Responsibilities

Design and development of end-to-end product testing plan which includes functional, integration & performance testing.
Execute manual and automated test cases and report results.
Coordination with the development team(s) on the test automation strategy.
Roll out QA automation capabilities within teams by working with the platform, development, product QA and product management to align with application modules and user cases.
Drive innovation and streamline the overall QA process.
Research new tools, technologies, and testing processes to improve the overall QA process.
Implement new testing methodologies where applicable.
Develop standards and procedures to determine product quality and release readiness.
Ensure test cases and plans are documented.
Ensure all test progress and results are documented.
Ability to work as part of a team.
Responsible for managing the scrum process with the coordination of the scrum team in Agile methodology.
Arrange daily stand-up meetings, and facilitate/schedule sprint meetings.
Drive release planning, monitor change in the product development scope, and ensure development activities are aligned with the product priorities.
Manage QA Infrastructure including virtual machines and environments.

Required Experience

Bachelor’s degree in software engineering or computer science, or equivalent experience.
4+ years of experience in software quality assurance.
Knowledge of various QA methodologies.
Experience in .Net, Microsoft Team Foundation Server(TFS), Microsoft Test Manager(MTM), and Microsoft Projects. C# coding skills would be an added plus.
Experience in Visual Studio enterprise and source code management using Git and TFS.
Experience in automation testing and tools/frameworks such as Selenium, Appium, etc.
Experience in testing mobile applications (Xamarin Android & iOS).
Experience in testing desktop applications on Windows & MacOS platforms.
Experience in Non-functional testing viz integration & performance testing; experience with relevant tools like JMeter/JProfiler/JQuery etc. would be an added plus.
Knowledge of Agile development processes, best practices & scrum-relevant frameworks like Jira, Kanban, etc.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.

2. SKILLS
GitPerformance TestingAutomation Testing.NETSoftware Quality AssuranceScrumSoftware EngineeringAgileTest CasesTest AutomationJIRAAttention to DetailSoftware TestingWindowsMobile ApplicationsSeleniumC#AppiumAgile Development

Remote - Republic of Singapore

Location: Singapore (Remote)

Salary: 40,000 SGD - 45,000 SGD + 10% Performance Bonus (DOE & Geographic Location)

*This position is remote and not eligible for relocations. All positions must reside within the country listed within this job description.

About the Role:

Applied Value Technologies is seeking a Jr Triage Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into Application Support team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Application Support team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

We are looking for someone to:

• Provide efficient support on product and integration issues, and ticket triaging.
• Follow detailed processes and workflows to support engineering teams.
• Support service Request Management.
• Support content creation, content update, and knowledge management.
• Solve basic admin, and configuration issues in SFDC.
• Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
• Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
• Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
• Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

We want someone who:

• Is a collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Actively investigates to get relevant information
• Demonstrates proactive and professional communication skills with all stakeholders and partners
• Maintains a professional, adaptable, and respectful manner
• Provides high quality service to all users

Some stuff you need:

• 1-2 years of hands-on technical application, product support, or business process experience.
• Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
• Experience operating with SLAs in a client-facing role in a production support environment.

Nice to have:

• Bachelor’s degree in computer science, Business, or a similar area
• Salesforce (Service Cloud) and Mulesoft qualified, certifications, etc.
• Experience in techno-functional Salesforce and Mulesoft integration in a hands-on support role
• Application development and ERP implementation experience.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

Working days: Mon - Fri (8.30am - 6pm) (Work Overtime)

Work location: Novena / Clarke Quay

Salary: $3,000/month

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Singaporean
• Have an excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

Responsibilities:

• Good experience Network monitoring, remote administration, configuration, trouble shooting, setup, deployment, IP Schema, IP Protocol, Knowledge/experience of routers, switches, firewalls.
• Installation and deployment of network devices, network backup, IP allocation, VLAN creation, WANS/LAN management, VPN/MPLS management, Network architecture/design knowledge.
• Have good knowledge and able to demonstrate working experience to independently configure routing protocols, VRF, Tunneling, IPSEC encryption features and requirement.
• Authentication, authorization, encryption mechanisms (LDAP, RADIUS, TACACS+, PKI, SSL, SSH).
• Sound knowledge in technologies like MPLS, routing, TCP/IP networking and switching.
• Knowledge in network optimization, design and common topology
• Knowledge in Software Defined WAN is a plus and preferred
• Knowledge in Virtualization, Public Cloud (such as AWS, Azure etc.) is a plus and preferred

Requirements:

• Graduated with a Diploma/ Bachelors degree in Computer Sciences or IT-related education.
• Have at least 3 years of working experience in maintaining and setup networks (i.e. Cisco Routers, switches, load balancers, VPN gateways, access servers etc.).
• Have at least CCNP certification
• Have prior experience in providing remote support for other countries.
• Have working knowledge with Encryption Technologies/Virtual Private Networks (SSL VPN, B2B VPN and site to site VPN).
• Excellent interpersonal skills, must be able to work effectively in a team environment.

Job ID: L68W9W5W

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Rakuten is a global internet and e-commerce company, with over 1.3 billion registered users worldwide. Our e-commerce platform is the largest of its kind in Japan and among the world's largest by sales. Rakuten has many subsidiaries as well, including well-known brands like Rakuten VIKI, ShopStyle, Curbside, Rakuten TV, Kobo (e-Reading), and Viber (messaging).

Responsibilities

• Optimize the searching quality to provide rakuten users the best search experience
• Combine your understanding of product objectives and take full advantage of modern machine learning and information retrieval techniques to improve search quality and perception
• Build the core systems and algorithms development including query understanding, result ranking, query recommendation, system reliability, and etc
• Provide technical leadership to drive search strategy iteration including query understanding, recall & ranking, query recommendation, reliability, etc.
• Provide guidance, regular feedback, and mentorship to team members.

Qualifications

• Bachelor or advanced degree in computer science or a related technical discipline
• 5+ years of related industry experience
• Experience as tech lead or leading complex and large projects
• Proficient coding skills and strong algorithm & data structure basis
• Experience in one or more of the following areas: NLP, Ranking, Ads, search engine, recommender system, distributed system, and machine learning
• Effective communication and teamwork skills
• Proficiency in the following languages but not limited to: C/C++, Python, Java or Golang

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.

5 Days | 9am - 6pm

Salary: Basic $3,500 - $6,500 (Depending on experience)

Address: Fortune Centre ( Bencoolen MRT )

Requirements

• A good degree in Civil / Structural Engineering from a recognized University.
• Minimum 3 years and above of working experience in a Civil & Structural consultancy firm. (Engineer with six years and above of working experience will be considered for a senior position.)

Roles & Responsibilities

• Undertake design development and detailed designs
• Attend site/project meeting with client, consultants and contractor
• Familiar with engineering software and latest code of practice

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

• Responsible for technical support to Sales and Project Managers in meetings, presentations, and technical discussions with customers.
• Recommend development topics and internal projects and suggest improvements to work processes and department operations.
• Ensure that the specification offered to the customer are within the capability, competence, and capacity of the company.
• Prepare technical calculations and documents; process simulation; sizing and design of equipment; control philosophy and associated documentation; instrument selection and process data; plant operating instructions; functional description, lists, and others.
• Perform plant start-up, commissioning, and plant troubleshooting, including data collection, analysis and reporting, fulfilling guarantee test-runs and obtaining plant acceptance from customer.

Requirements:

• Degree in Chemical/Mechanical Engineering.
• At least 5 years of experience in Petrochemical/Chemical field.
• Good process design knowledge – process plant engineering experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1984199

• To lead a group of Production Technicians in the safe and smooth running of the production.
• To assist the Process Engineer to conduct activities and projects to optimize operation during Shift to achieve operational and cost-efficiency.
• To troubleshoot plant/equipment/quality issues and recommend counter-measures.
• To monitor and ensure plant equipment integrity and reliability.
• To assist the Process Engineer to support Shift operation by providing suitable operating conditions for stable plant operation and product quality control.
• To train and develop team members.

• Applicants should possess a Degree in Chemical Engineering or its equivalent
• Applicants should have knowledge of process control and troubleshooting, and hands-on knowledge of plant equipment and instrumentation.
• Essential prerequisites include good analytical and technical report writing skills, ability to be a team player with leadership, initiative, drive & commitment, ability to take the pressure, and able to communicate well with other

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,300 with AWS + Bonus
• Chemical Manufacturing Plant, Jurong Island
• Transport Provided at the designated area
• 12 Hours shift role (8am - 8pm/ 8pm - 8am)

Responsibilities:

• Design cloud system based on client’s requirement by utilizing cloud services and tools such as AWS, Microsoft Azure or Google Cloud.
• Work on cloud platform setup, implementation and administration.
• Integrate or deploy third party projects into system.
• Administrate, configure and troubleshoot applications in Linux or Windows environment.

Requirements:

• Good Diploma/Degree in IT or related fields.
• Minimum 2 years’ experience designing and configuring any Linux distribution and/or Window servers.
• Experience with system customization and development.
• Experience setting up cloud platform such as AWS, Azure, GCP etc.
• Ability to communicate value, progress of projects to required stakeholders.
• Experience in one of server-side scripting languages such as Python.
• Experience in DevOps, CI/CD techniques such as GIT, Jenkins, Bamboo, SonarQube is a plus.
• Experience in infrastructure automation tool such as Ansible, Terraform is a plus.
• Experience in containerization such as Docker and Kubernetes orchestration is a plus.
• AWS certified solution architect or Azure solution architect
• GCP certified engineer is a plus.

Job ID: QV7Y6WR6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

Service Reliability Senior Administrator - Riot Operations Center

The Riot Operations Center (ROC) manages the 24x7 monitoring and response components of Riot's player-facing services. We are the first line of defense when things go wrong with any of our live services. We leverage technical familiarity with best-practice processes to rapidly remediate incidents. The team helps to create and mentor other Riot teams on best practice in alerting, monitoring, and operational processes.

As a Service Reliability Senior Administrator, you will work closely with the Live Operations team and Riot globally to establish and maintain a high-performing and highly available game service for players. You will monitor and support all aspects of LIVE production environments, development environments, and general system needs. Your technical skills and grasp of system integration will help you diagnose and communicate potential issues to Rioters and the community, improving the quality of the player experience. You will be a craft expert in operational and triaging skills. You can also be involved in projects which help contribute to improving overall service quality in the incident management and observability problem spaces.

Responsibilities:

• Triage and investigation of live incidents
• Execute technical return to service actions in a fast-paced, distributed systems environment specifically microservices to quickly restore service and protect player experience
• Monitor the health of Riot’s distributed services using observability tools, identify gaps with alerting, runbook steps, processes or tools
• Runbook execution and maintenance to keep documentation up to date
• Onboarding new team members
• Provide support, coordination during major launches, events and release deployments
• Contribute to project work with some guidance to develop automation scripts, utilities and new processes to continuously improve the incident management process
• Document details of incident response as needed to identify problems and improve overall incident management/response
• Participate in post-incident RCA meetings as required

Required Qualifications:

• Computer Science/IT Systems/Information Technology diploma or equivalent
• 2+ years of Service Reliability Administration or equivalent role (System Analyst, System Administrator/Engineer, Live Operations, Network Administrator, NOC Engineer etc)
• Experience with incident management and have good understanding of ITIL processes
• Familiarity with the core concepts of operating systems, networking, SDLC and Agile methodologies
• Good troubleshooting skills with triaging incidents in a high-capacity, high-availability and highly distributed environment
• Experience with the following tools/platforms:
  • Monitoring solutions eg: Datadog, NewRelic, Nagios, Elastic Search, Grafana
  • Event management tools eg: BigPanda, Moogsoft
  • ITIL-based Ticketing systems eg: ServiceNow, JIRA

Desired Qualifications:

• Computer Science/IT Systems/Information Technology degree or equivalent
• Understand relational databases like MySQL, CI/CD pipelines, especially Jenkins
• Experience working on deployments in a live environment is a plus
• Experience working in container-based ecosystems like docker and with a container scheduler like Kubernetes, Amazon EKS/ECS or GKE
• AWS Cloud Services experience/certification/training or equivalent, Linux+ and Network+, or equivalents
• Experience building automation scripts/utilities/jobs using either Python, Powershell, JavaScript or Bash
• Familiarity with Site Reliability Engineering (SRE) principles and best practices

Job Description

• Execute and manage the project and take full responsibility for the quality of work produced by himself/herself, the team and sub-contractor(s), including Projects and Documentation
• Engineering design, configuration, calculations, drawings and documentation for the systems.
• Installing, configuring, testing and maintaining operating systems, application software and system management tools.
• Conduct FAT for equipment and sub-system, design operation and deployment procedures
• Perform on-site acceptance tests with customers/end-users
• Perform on-site acceptance tests with customers/end-users
• Provide timely post sale support.

• Requirements:
• Degree with at least 3 years or Diploma with at least 5 years with proven track records.
• Any disciple in Engineering, related field, or equivalent technical domain or work experience
• Strong organisation skills and meticulous
• Team player with good communication and interpersonal skills
• System knowledge such as RFDF, EOIR & Radar will be added advantage
• Candidates with more than 5 years experience will be considered for a Managerial role.
• Only Singapore Citizens need apply

Description

Job Summary:

We are looking for a highly skilled Performance Test Engineer with banking industry to join our team.

The ideal candidate will be responsible for developing and executing performance tests for bank's software applications and infrastructure to ensure optimal performance and scalability.

You will be responsible for identifying and analysing bottlenecks, creating test plans, and designing and executing test scenarios to validate system performance.

Key Responsibilities:

• Develop and execute performance test plans, scripts and scenarios for our software applications and infrastructure.

• Identify, analyse, and troubleshoot system bottlenecks and performance issues.

• Collaborate with cross-functional teams to gather performance testing is in alignment with business objectives.

• Evaluate and analyse test results and provide performance tuning recommendations to improve the system performance.

• Design and implement load testing (Baseline vs Benchmark), Stress testing, and endurance testing strategies.

• Develop and maintain test scripts, automation framework, and test data sets.

• Participate in design and architecture reviews to ensure that performance and scalability requirements are met.

• Provide regular status updates and reports on performance testing activities to stakeholders.

Job Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, or a related field.

• Min. 8+ years of experience in performance testing and engineering.

• Strong experience in performance testing tools such as LoadRunner, JMeter, and/or Gatling.

• Strong knowledge of performance testing methodologies, test planning and performance tuning

• Experience in mobile performance testing is a strong advantage.

• Experience with performance integration testing REST APIs, Web Services and Microservices

• Experience with cloud-based infrastructure and applications such as AWS, Azure and GCP would be an advantage

• Knowledge of SQL and databases

• Strong analytical and problem-solving skills.

• Excellent communication skills, both verbal and written

Primary Location - Downtown, MBFC

Service Delivery Manager

We are seeking an experienced Service Delivery Manager with over 10 years of relevant experience and a strong background in ITIL (Information Technology Infrastructure Library) practices. The successful candidate will be responsible for ensuring the efficient and effective delivery of IT services to meet customer expectations, drive continuous improvement, and maintain a high level of customer satisfaction.

Key Responsibilities:

• Service Delivery: Lead and oversee the delivery of IT services, ensuring they meet agreed-upon service level agreements (SLAs) and KPIs.
• Client Relationship Management: Build and maintain strong relationships with clients and stakeholders, acting as the main point of contact for service-related matters.
• ITIL Implementation: Apply ITIL best practices to establish and maintain effective IT service management processes, including incident management, problem management, change management, and service level management.
• Team Leadership: Manage and mentor a team of service delivery professionals, providing guidance, coaching, and performance feedback.
• Continuous Improvement: Identify opportunities for process improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness.
• Escalation Management: Handle and resolve escalated service issues and incidents, ensuring timely and effective resolutions.
• Resource Management: Efficiently allocate resources, both human and technological, to meet service delivery demands while staying within budgetary constraints.
• Performance Monitoring: Monitor and analyze service performance metrics, proactively identifying areas for improvement and taking corrective actions as needed.
• Quality Assurance: Implement quality control measures to maintain high standards of service delivery and customer satisfaction.
• Vendor Management: Manage relationships with external vendors and service providers to ensure they meet contractual obligations and provide high-quality services.
• Risk Management: Identify and mitigate risks related to service delivery and develop contingency plans to ensure business continuity.
• Reporting: Generate regular reports on service delivery performance, customer feedback, and key metrics to present to senior management.

Qualifications:

• Bachelor's degree in a related field (e.g., Business Administration, Information Technology).
• ITIL certification is required.
• Minimum of 10 years of experience in service delivery management, with a focus on IT services.
• Strong leadership skills with the ability to lead and motivate cross-functional teams.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Proven experience in process optimization and continuous improvement.
• Knowledge of industry best practices and emerging trends in IT service delivery.
• Ability to work under pressure and adapt to changing priorities.
• Project management experience is a plus.

Company Reg No.: 201131609D | License No.: 11C4684 | Bindu Suryaprakash

• Participate in the entire software development lifecycle, focusing on solution design, coding, deployment and debugging.
• Build games backend services that power Html5 and Unity games.
• Brainstorm solutions and design robust, highly scalable applications that can withstand high traffic with minimum down time together with engineers from other countries.

Requirements:

• Diploma in IT or equivalent
• At least 2 years of web development experience using Ruby on Rails
• Proficient in Cocos or UNITY in game development

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1984199

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate, and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.

Team introduction

The service stability team aims to improve the availability of online systems and is responsible for building industry-leading stability-related platforms. Our work includes but is not limited to research and development of infrastructure, chaos engineering, online inspection, and incident management. We support the rapid growth of TikTok and its affiliates under a globalized structure.

What you will be doing:

- Evolve fail-over capability of core applications and build industry-leading stability-related platforms;

- Design and develop a unified fault simulation layer that covers cloud infrastructure, middleware, and application;

- Carry out chaos engineering along with business teams and summarize best practice that works for mass users;

- Build and evolve the standard process for incident response to minimize MTTR (mean time to recovery);

- Design and develop a measurement of hidden peril in production and take regular inspections.

Qualifications

What you should have:

- Bachelor's degree or above in computer science, software engineering, or a related field;

- Proficiency with at least one programming language such as Go/Python/Java, good coding ability and style, familiarity with concurrent programming is a plus;

- Familiar with design/development of microservice architecture, experience with distributed systems, middleware, and PaaS is a plus;

- Familiar with cloud-native stacks such as Kubernetes, Container, Service Mesh, VPC, etc. Experience with multi-datacenter and multi-region systems is a plus;

- Strong sense of responsibility and initiative, excellent problem-solving, communication, and teamwork skills.

Preferred Qualifications

- At least 3 years of relevant experience

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Responsibilities:

• Will be assigned to a project to provide technical support and department relevant responsibilities.
• Assisting C&S lead/technical manager & in charge for all civil / structural engineering matters being tasked
• Attending and being proactive in design coordination meeting with consultants / client.
• Preparing and reviewing of shop drawings / materials / MOS
• Ensure drawing registry is maintained and latest drawings / BIM models are available for all parties involved (site staff, CTD, suppliers and subcontractors).
• Ensure transmittal forms / emails are issued for latest drawings / BIM models when issued to CTD, suppliers and subcontractors.
• To study & review drawings / specifications in identifying discrepancies and issue queries to consultants accordingly via RFI
• Resolve technical issues on drawings and liaise closely with Consultants, all trades and authorities.
• Ensure BIM team update the drawings / BIM Model with the latest information available timely.
• Upkeep all submission, response for the submission and approval. Monitor the status of the submission and pursue response from the relevant parties once the response is due.
• Prepare as-built drawings / BIM Model and compile O&M Manual for submission.
• Attending VDC for civil / structural related matters. Cross check BIM model with contract drawings.
• To ensure works are carried out in accordance with drawings, specifications and PE design.
• To ensure material testing are carried out in timely manner and as per the specifications.
• To identify and resolve any potential site issues at the work site from technical aspect
• Attending sub-con meetings and technical meetings for structural related matters; prepare and circulate meeting minutes in a timely manner.
• Ensure all structural submissions (as-built, ST COS etc) are done prior to TOP application.
• Work with senior, PM and Site Manager in planning and executing temporary works.
• Preparing as-built drawings and submission of O&M.
• Assisting senior for structural matters related to CONQUAS assessments / submissions.

Job Requirements:

• Degree in Civil / Structural or a related discipline
• A minimum of 3 years of relevant experience for Structural engineer & 6 years of relevant experience for Senior engineer
• Proficient in Microsoft Office, AutoCAD and proficiency in BIM.
• Understanding of structural engineering principles and practices.
• Knowledge of authority submission requirement
• Able to communicate with consultants, client, authority/government agencies and site supervisors.

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, send your resume to [email protected]

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318
bayesrecruitment.com
EA License 10C5468 | EA Registration R2197948

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