Responsibilities

• Diagnose and solve technical problems on semiconductor machinery and systems, such as computer setups, advanced software, or networked/wireless systems.
• Carry out on-site installations, continuous improvement initiatives, parts overhauls, preventative maintenance, equipment modifications, and repair work.
• Act as the main point of contact between the company and the customer for both administrative and technical matters related to assigned projects.
• Organize logistics and coordinate with customers on equipment-related issues.
• Address customer complaints, offering timely solutions to resolve their issues.
• Track product performance, providing regular updates and feedback on customer service requests.
• Report recurring customer concerns to management to help prevent future issues.

Requirements:

• Minimum of 2 years of related experience in Semiconductor Industry
• Possess at least a Diploma/Degree in Electrical or Electronic Engineering
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QXV54V53

Responsibilities

• Work closely with team members (developers, product manager, customer support, and partners) to develop, test and deliver high quality products.
• Prevent, collect, analyze and track product defects.
• Create detailed, comprehensive and well-structured test plans and test cases.
• Manage project dependencies and risk mitigation.

Minimum Qualifications

• 5+ years​ experience in automation testing development.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Experience in testing Webservice/Restful APIs and have a certain understanding of commonly used databases like MySQL.
• Good programming skills, hands on with at least one of the following languages: Java, Javascript, Python.
• Solid analytical and trouble-shooting skills.
• Good understanding of Agile/Scrum development methodologies as well as using collaboration tools, such as Jira, Trello, Slack, etc.
• Excellent interpersonal coordination and communication skills.
• Self-motivated, able to work independently as well as work as a team.
• Good exposure in a distributed/remote working environment.
• Enjoys breaking things and solving problems - not just able to find out the 'what', but also the 'why'.

Preferred Qualifications

• Experience on performance testing is a plus.
• Experience with automation build up.
• Skilled use of at least one source code management tool: SVN, Git, etc.

• Support on Wintel & virtualization infrastructure.
• Act as a focal point for assigned systems related queries and issues
• Attend to system faults promptly and rectify them within defined SLAs & KPIs
• Server administration such as Active Directory, DNS, Databases, IIS security configuration and patching, and Backup/Restore
• Troubleshooting of VMWare, MS Windows technologies, AD, clustering and MS NLB (Network Load Balancing) especially troubleshooting.
• Experience or working knowledge of Disaster Recovery technologies helpful.
• Billingual on Wintel/Linux/Solaris

At Coalesce Management Consulting, we are a community of people with a strong passion for excellence. We deliver bespoke project solutions within the Life Science and Technology sectors through our community of high-calibre industry specialists.

Position: Automation Engineer (PLC / Delta V)

Job Description:

We are currently expanding our team and are looking for an Automation Engineer on site with a client. In summary, you will be supporting the designing, implementing, and maintaining automated systems in the biopharmaceutical manufacturing environment. This role involves ensuring the efficient and compliant operation of automated equipment and systems.

Key Responsibilities:

• Develop and manage change control processes specific to the pharmaceutical industry.
• Manage and execute PLC projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.
• Design and engineer hardware components for PLC systems, ensuring they are robust, reliable, and meet project requirements.
• Provide on-site support and troubleshooting for PLC systems, addressing any issues that arise during installation, commissioning, and operation.
• Perform Preventive Maintenance of Automation systems as scheduled.
• Identify and address issues at recipe level as well as 3rd party interfaces with Automation systems.
• Provide technical expertise and troubleshooting for DeltaV systems and related equipment.

Requirements:

• Bachelor’s Degree and 4-7 years of experience in Process Automation, preferably in a batch manufacturing environment.
• Strong knowledge in SCL will be advantageous.
• Familiar with documentation in a highly regulated environment
• Ability to work independently and collaboratively
• Good understanding in customer's voice and quality requirements is a must
• Strong team player, able to effectively work within and across teams
• Ability to tactfully negotiate and positively influence peers, knowledge and experience in digitalization are added advantages

What’s In It for You?

• Exposure to the Pharmaceutical MNCs in the industry.
• Annual leave benefits.
• Full Health coverage and benefits.
• Training and Development allowance.

What's Next?

If you are interested in applying for this position, please send an email to [email protected].

Coalesce Management Consulting operates as an equal opportunity employer. No terminology in this advert is intended to discriminate on the grounds of age, race, religion, sexual orientation, or any other factors with no bearing to employment skills and we confirm that we are happy to accept applications from persons of any background for this role.

Key Responsibilities:

• PAM Solution Design: Design and implement sustainable Privileged Access Management (PAM) solutions using CyberArk, translating access rights requirements into effective configurations.
• Configuration and Documentation: Configure, test, and document CyberArk solutions in collaboration with the PAM Product Manager, ensuring comprehensive training and knowledge transfer.
• User Collaboration: Engage with product managers, architects, and users to refine role and authorization (R&A) requirements, conducting workshops and user tests to validate PAM designs.
• Product Support: Provide Level 3 support, overseeing user acceptance testing and facilitating training sessions. Support users post-implementation and manage change requests.
• Documentation and Reporting: Maintain up-to-date documentation of the IAM product, including user guides and functional specifications, while proactively identifying improvements for user experience.

Key Requirements:

• Bachelor’s degree in Computer Engineering, Business, or Design; CyberArk/PAM certification is mandatory. ITIL certification is a plus.
• Minimum of 5 years experience within international organizations, with strong experience in implementing CyberArk/PAM solutions and conducting rollouts.
• Extensive knowledge of PAM and CyberArk, with a solid understanding of cybersecurity principles. Familiarity with Agile methodologies is a plus.
• Excellent written and verbal communication skills, with the ability to facilitate workshops and provide knowledge transfer.
• Must be able to accommodate European working hours for project collaboration and issue resolution.
• Knowledge of SoD concepts is a bonus.

Experience in the WOG environment.

• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms

• Escalate and work with second or third level support/third party vendor on resolution of problem when necessary

• Maintain hardware inventory at assigned locations

• Provision new users with hardware, software and account setup

• Provide with both remote and onsite support for multiple locations, if required

• Troubleshoot and resolve a variety of technical problems

• Assist with network connectivity issues

• Provide great communication and customer service to company employees in person and through phone calls and emails

• Work on assigned tasks and projects including hardware and software rollouts

• Work with hardware / software vendors, whenever required

• Provide training when needed help facilitate users requests and in the implementation of company project

• Provide VPN support including end-user setup and problem

• Work closely with other support teams (client support team, application support team, server support team)

• Develop and document IT operational processes whenever required

• Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses

• Assist on AV setup in meeting rooms for conference calls and meetings

• Provide regular checks and maintenance on system health of the meeting rooms

• Provide back-end support for live event broadcast

• Support ad-hoc IT project deployments

• Attend meetings to update current projects

• Attend trainings provided by the company

• Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status

• IT Asset Management

At Coalesce Management Consulting, we are a community of people with a strong passion for excellence. We deliver bespoke project solutions within the Life Science and Technology sectors through our community of high-calibre industry specialists.

Position: Process Engineer

Job Description:

We are currently expanding our team and are looking for a process engineer on site with a client. In summary, you will be supporting the design, recipe design and testing, modification of process equipment, troubleshooting process equipment, and ensuring compliance with change control, deviation, and CAPA processes.

Key Responsibilities:

• Identify, and support implementation of engineering-based improvements or upgrades to the equipment or facility systems. This may include development of business case for improvement and identification of design requirements and then translation of requirements into process equipment/system design, specification and supporting the construction, startup, and validation of equipment.
• Support equipment maintenance programs, ensure the availability of spare parts, and coordinating maintenance execution as necessary to ensure systems are in proper working order.
• Ensure systems are installed and operating safety and in compliance with pertinent environmental health/safety practice, rules and regulations.
• Ensure necessary commissioning and qualification of systems is completed in alignment with GMP requirements and interact with regulatory inspectors as necessary.
• Providing troubleshooting support to reduce production downtime. This will involve leading and/or supporting technical root cause analysis and implementation of corrective/preventive action.
• Support new product/technology introductions by performing engineering assessments, implementing equipment modifications, and supporting engineering runs.
• Communicating proactively with supervisor and support staff, highlighting issues and proposing solutions
• Create, review, revise and approve technical reports and engineering documents such as URS, FS, SDS, P&IDs, etc.
• Serve as a lead in holding meetings for risk assessments and hazards analysis of SMEs s e.g. microbial control risk assessments.
• Support the technology transfer of new products/processes e.g. perform field testing.
• Collaborative Work: Collaborate with multidisciplinary teams to achieve project objectives.

Requirements:

• Bachelor's degree in a relevant life science field (e.g., biology, biotechnology, biochemistry). ·
• Excellent communication skills, both written and verbal, in English.
• Ability to multitask and work in a fast paced environment with competing priorities.
• Great team player. Strong interpersonal and communication skills and ability to develop close working relationships and work collaboratively with internal and external contacts at all levels

What’s In It for You?

• Exposure to the major Pharmaceutical Companies in the industry.
• Annual leave benefits.
• Full Health coverage and benefits.
• Training and Development allowance.

What's Next?

If you are interested in applying for this position, please send an email to [email protected].

Coalesce Management Consulting operates as an equal opportunity employer. No terminology in this advert is intended to discriminate on the grounds of age, race, religion, sexual orientation, or any other factors with no bearing to employment skills and we confirm that we are happy to accept applications from persons of any background for this role.

We are looking for a Cloud Engineer to help with the acceleration of cloud adoption. The applicant will have a strong background in IT Infrastructure with a strong understanding and at least 3 years’ experience with Public, Private and hybrid cloud.

Job Responsibilities

• Design, deploy, and maintain cloud-based infrastructure using AWS or Google Cloud.

• Ensure compliance with asset management regulations in relevant countries.

• Monitor and optimize cloud resources for performance, cost, and security.

• Collaborate with cross-functional teams to develop and implement cloud solutions.

• Troubleshoot and resolve cloud-related issues promptly.

• Develop and maintain documentation for cloud infrastructure and processes.

• Stay updated with the latest cloud technologies and best practices.

• Managing cloud environments in accordance with company policies and security guidelines.

• Developing, deploying and debugging IaC code (Cloud formation and Terraform).

• Interacting with users, providing cloud support, and making recommendations based on user needs.

• Employing exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems.

• Educating teams on the implementation of new cloud technologies and initiatives.

• Regularly reviewing existing systems and making recommendations for improvements.

Educational Qualification

Bachelor’s degree in Computer Science, Information Technology, or a related

field.

Technical Skills

Strong understanding of cloud security, networking, and cost management.

Knowledge of DevOps practices and tools

Experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation

Proficiency in scripting languages like Python, Bash, or PowerShell

Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect)

• 3-7 years of experience in cloud engineering, with a focus on AWS or Google Cloud.

• Experience in the financial services industry.

• Strong understanding of cloud security, networking, and cost management.

• Knowledge of DevOps practices and tools.

• Familiarity with asset management regulations in countries where UOB Asset Management operates.

• Experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation.

• Proficiency in scripting languages like Python, Bash, or PowerShell.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills.

Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect).

At Coalesce Management Consulting, we are a community of people with a strong passion for excellence. We deliver bespoke project solutions within the Life Science and Technology sectors through our community of high-calibre industry specialists.

Position: Facilities / Utilities Engineer

Job Description:

We are currently expanding our team and are looking for a Facilities / Utilities Engineer on site with a client. In summary, you will be supporting the Continuous Improvement culture in the department. The role is part of the Engineering Compliance & Support team which plays a critical role in serving the Facilities & Engineering department in ensuring quality & compliance in its operations and business processes.

Key Responsibilities:

• Lead the implementation of Operational Excellence and Continuous Improvement efforts in F&E, measuring labour productivity and identifying opportunities to increase productivity and establishing appropriate metrics and measuring systems.
• Support Change Management efforts for major functional initiatives & F&E Lean Transformation certification.
• Maintain appropriate visual boards and measuring systems for daily management.
• Manage departmental Business Performance metrics and provide reporting and escalations to the F&E leadership.
• Develop and manage F&E risk mitigation and Business Continuity Plans and disaster recovery modules, including risk management and business impact analysis
• Define digital initiatives, implement digital solutions, and deliver expected business outcome.
• Provide effective coordination within the project working group and collaborate well with external functions.
• Manage the day-to-day project activities and resources and chairs the project management team meetings.
• Continuously evaluate the status of project, and regularly report the status to key stakeholders.

Requirements:

• Bachelor’s Degree and 2 years of directly related experience in a pharmaceutical manufacturing site.
• Familiar with documentation in a highly regulated environment
• Ability to work independently and collaboratively
• Good understanding in customer's voice and quality requirements is a must
• Strong team player, able to effectively work within and across teams
• Ability to tactfully negotiate and positively influence peers, knowledge and experience in digitalization are added advantages

What’s In It for You?

• Exposure to the Pharmaceutical MNCs in the industry.
• Annual leave benefits.
• Full Health coverage and benefits.
• Training and Development allowance.

What's Next?

If you are interested in applying for this position, please send an email to [email protected].

Coalesce Management Consulting operates as an equal opportunity employer. No terminology in this advert is intended to discriminate on the grounds of age, race, religion, sexual orientation, or any other factors with no bearing to employment skills and we confirm that we are happy to accept applications from persons of any background for this role.

• Support on Wintel & virtualization infrastructure.
• Act as a focal point for assigned systems related queries and issues
• Attend to system faults promptly and rectify them within defined SLAs & KPIs
• Server administration such as Active Directory, DNS, Databases, IIS security configuration and patching, and Backup/Restore
• Troubleshooting of VMWare, MS Windows technologies, AD, clustering and MS NLB (Network Load Balancing) especially troubleshooting.
• Experience or working knowledge of Disaster Recovery technologies helpful.
• Billingual on Wintel/Linux/Solaris

• Support on Wintel & virtualization infrastructure.
• Act as a focal point for assigned systems related queries and issues
• Attend to system faults promptly and rectify them within defined SLAs & KPIs
• Server administration such as Active Directory, DNS, Databases, IIS security configuration and patching, and Backup/Restore
• Troubleshooting of VMWare, MS Windows technologies, AD, clustering and MS NLB (Network Load Balancing) especially troubleshooting.
• Experience or working knowledge of Disaster Recovery technologies helpful.
• Billingual on Wintel/Linux/Solaris

Service Crew
Location: North Bridge Road
Working Day : Mon to Sun (2 off days)
Working Time: Split shift (one week 44 hours), work after 12am will have a company transport send directly to home.
Salary: $2800 onwards (depends on experiences)

Industry: Spanish Cuisine Restaurant

Responsibilities:

• Take and schedule reservations.
• Greet and coordinate the seating of guests Taking of orders Serving of Food and Beverages.
• Clearing dishes from table.
• Participate in monthly physical stock take of the Restaurant

Requirements:

• Minimum 2 years of relevant experience.
• Able to work in Split shift.
• Able to start work immediately or within short notice.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Work location: Paya Lebar

Working hours: Mon - Fri, 9am - 6pm

Salary range: $3000 - $3800 (Depending on work experiences)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

The Job

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Work location: Eunos

Working hours: Mon - Fri, 9am - 6pm

Salary: Between $3200 - $3800 (Depending on work experiences)

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Role:

Ship Repair Engineer (Marine Service / Up to $4000)

• Location: Penjuru lane ( Transport provided at Jurong East)
• Monday to Friday: 8:00 AM – 5:00 PM
• Saturday: 8:00 AM – 12:00 PM
• Salary: $3,300 - $4,000

Job scopes:

• Manage day-to-day operations and coordination of afloat repairs, load testing & inspection services on ships in Singapore and the region.
• Assist Service Manager in handling the company’s field service operations, in technical, operational and commercial matters
• Prepare quotations, costing for invoice, tools & equipment lists and procurement of parts.
• Manage and coordinate service job execution.
• Liaise with our customers, such as Ship Managers, Offshore Operators, Shipyards, Agents and others
• Manage the tools & equipment which are kept at our warehouse. Send for recertification periodically as required.
• Coordinate with Ship Agents, Ports & Ship Yards, handle permits and schedule service attendances.
• Coordinate and arrange transport of Engineers, tools & equipment to and from job sites
• Answer customer queries and provide remote technical support.

Job Requirements:

• Diploma in Marine Engineering or similar.
• Past experience in marine cranes & deck machinery required.
• Experience in coordinating marine service work, especially afloat repairs will be an advantage.
• Able to commit overtime.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Position title : Vision Software Engineer

Location: Admirality Street
Working Days: 5 Day A Week
Working hours : 9:00am - 6:00pm
Salary : $5000 - $8000 (depends experience)

Job Summary:

We are seeking an experienced Software Engineer to join our team, responsible for
designing, developing, and maintaining software applications for vision systems.

Responsibilities:

• Design and develop PC based automated visual inspection systems for our full range of semiconductor equipment.
• Evaluate and feasibility study on the customer’s vision specifications.
• Responsible to integrate any new vision hardware (camera, frame grabber, etc) onto the vision software.
• Troubleshooting and improve the processing time of the inspection.
• Provide technical support to internal and external customers to fulfill the inspection requirements. Change the vision inspection algorithm to improve the inspection capabilities and its performance.
• Be the key driver for continuous improvement plans for new and existing inspection capabilities.
• Coordinate with customer for any new enquiry with sale personnel if needed.
• Work closely with the vision application and optics team members to produce the best inspection result.
• Build and nurture a culture in engineering organization of harmony, quality, ownership, collaboration, continuous improvement and data-driven decision making.

Requirements:

• BS Science Diploma or higher in electrical and electronic, mechanical, or mechatronics engineering or related technical discipline or equivalent practical.
• Technical troubleshooting experience.
• Minimum 3 years in related field.
• Relevant technical work experience including automation machine system troubleshooting.
• Experience working with end customers.
• Understanding semi-conductor manufacturing process, vision inspection settings, machine software settings and configuration or equivalent practical experience.
• At least 3+ years of experience in software development with C#, WPF, Image Processing , Halcon (bonus)

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

We are looking for versatile, curious, and energetic Senior Staff Software Engineers who embrace solving complex challenges on a global scale. As a Senior Staff Software Engineer in the Issuing Solutions group, you will spearhead the architecture and design of a variety of projects. You will drive technical solutions that have a direct impact on the payment industry. The solutions you design will be large scale, always available, secure, fast, accessible, and globally ready with an impact measured in future years.

The Work itself:

• Deliver enterprise solutions at scale for Issuing Solutions and deliver the next generation of issuing platform.
• Design the most appropriate solution with well-understood trade-offs that meet business requirements.
• Propose new solutions to meet the fast-changing payments industry landscape.
• Play the main Lead role to understand high-level product requirements and help the team translate that to low-level engineering design for new features.
• Be able to come up with and evangelize architectural guidelines from an engineering standpoint to develop massively scalable, distributed systems.
• Review and recommend Visa and open-source/commercial libraries to deliver best-in-class software as per project requirements.
• Lead meetings and discussions with product and architecture teams.
• Lead and provide technical mentoring to a team of talented engineers and guide them on development and testing best practices.
• Leverage newer technologies and lead efforts to architect, design and implement/test various aspects of secure payment solutions.
• Understand and enhance coding guidelines and oversee code review processes.
• Review test strategy and test cases developed by test engineers to ensure optimum quality of solutions being delivered.
• Adhere to Agile/Scrum best practices and plan well in advance for sprint-based development and testing to ensure smooth releases on time and with high quality.
• Contribute towards team’s innovation agenda by leading efforts for participation in Hackathon and similar events through submission of unique ideas for payment solutions.
• Have a passion for emerging GenAI technologies, with an ability to understand and align with Visa’s strategy in this area and guiding and shaping team’s adoption plan accordingly.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale.
• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions.
• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++).
• Builder: Experience building and deploying modern services and web applications with quality and scalability.
• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.
• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams.
• Experience in delivering enterprise-class, mission-critical, commercial, and scalable products.
• Hands-on development experience in backend technologies including JAVA, J2EE, SQL, Spring Framework, Spring Boot, MongoDB, JPA/Hibernate, Kafka, and RabbitMQ.
• Strong foundation in data structures, algorithms, problem-solving, and complexity analysis.
• Experience with Application Servers and Databases such as Tomcat and Oracle, with knowledge of MongoDB, Cassandra, or Couchbase as a strong plus.
• Understanding of multi-threaded concurrent programming and non-blocking IO.
• Knowledge of various testing methodologies (functional, integration, regression, penetration, and performance testing).
• Familiarity with common application security vulnerabilities (OWASP).
• Knowledge of Continuous Integration/Delivery, Test Driven Development, and microservices.
• Experience with container platforms like Kubernetes, Docker, and OpenShift.
• Knowledge of performance analysis tools like Riverbed and monitoring tools like Splunk and Opera.
• Strong leadership skills and the ability to influence and develop relationships with key partners.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuas / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700-$3,200

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description:

O+O Service Delivery Manager will be responsible for L’Oreal North Asia & SAPMENA online and offline platform operation including eCommerce, OMS, CRM.

Manage Relationship with business on Run service

• In charge of Run activities for applications or services and conduct business review with business representatives
• Manage escalation from business teams and ensure business continuity and follow till closure
• Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)
• Own critical outbound communications from IT with business
• Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams
• Track and ensure business satisfaction and take necessary action to improve CSAT progressively

Monitor and control service delivery

• Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable
• Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence
• Work with Application management service partner to generate actionable insights to improve system availability and performance
• Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits
• Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams
• Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)
• Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions

The role:

This role not only governs operation vendors to provide daily IT operation support to business users but also requires very hands-on work resolving and preparing incident reports for critical/P1 incidents. It always acts as the SPOC(Single Point of Contact) from the Zone IT Operation team to manage business requirements and expectations for IT Support.

This role needs to work closely with the project team during the new project transition, including optimizing the handover process, redefining the knowledge-sharing checklist, and reviewing and sharing critical incidents post-go-live or under the AMS operation scope.

This role will also need to work closely with the non-digital domain IT SDMs to provide one IT operation support, including but not limited to Infrastructure, Security, Network, and Integration, as well as local digital IT counterparts, Global IT and CDMO, and platform support teams.

Key Job Accountabilities:

• Take the responsibility for all incidents and service requests backlog management post project go-live.
• Ensure all projects well handed over from delivery to operation vendor with the right governance from Zone IT.
• Set up from scratch or optmize exiting process to govern operation vendors provide IT support within aligned SLA per SOW.
• Proactive to drive or initial discussion with internal or external teams to align cross domain support process.
• Responsible for providing consistent monthly/quartly IT operation report to local team and share through IT webinar or email notification.
• Responsible for inbound and outbound data monitoring (API & batch file both) governance, ensure E2E data quality management take in place across all ecosystems.
• Host regular meeting with local team, understand business pain points and address their concern, engage operation vendor to address issue in a timely manner.
• Define and align holiday season support process during Double11, Double 12, X-Mas, Black Friday and New Year.
• Hands on or lead the teams support critical/P1 incidents, including but not limited to find root cause and resolve the issue permanently or set up monitoring process to prevent it happening again.
• Ensure timley notification will be sent/updated to all stakeholders when critical/P1 issue happens or planned/unplanned downtime.
• Account Request management including creation/modification/deactivation and audit support.
• Make sure in-scope applications/websites stability and availability, and improve user satisfaction on the IT operation we provided.
• Follow global standard ITSM policy and streamline to NA&SAPMENA zone, such as move ITSM tool from Jira to SNOW for all in-scope digital applications.

Profile & Position Requirements :

• At least 5 years Online or Offline IT operation experience in multicultural company, preferably with the knowledge of Anchanto, Salesforce, GCP, Tealium platforms support.
• With the mindset of continuous improvement from process governance perspective for leading operation vendors provide contingency IT support.
• Good communication skill in managing key business stakeholders requirements and expectation, and work closely with the other internal/external teams.
• Good time management skill to handle multiple tasks in an aglitiy way.
• Ability to govern operation vendors to manage the high tickets backlog and address high priority tickets.
• Proactive and self-motivated person, a good team player.
• ITIL certification and PMP certification is preferred.

Criteria :

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Fix equipment and carry out maintenance works at customers' premises
• Liaise with the customers and sub-contractors to facilitate the maintenance

Requirements:

• Nitec in Electronic or Electrical Engineering
• 2 years of hands-on experience in carrying out off-site trouble shooting of any electrical and electronics system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• 7+ years of professional experience in QA / Testing and agile methodology
• Skilled in both Manual and Automation testing
• Tooling experience in SQL Server/DB2/SQL, SOAP UI, XML, JIRA knowledge
• Experience in Selenium, APPIUM, KATALON, TOSCA, API, WINDMILL is required
• Good team player, fast learner and good analytical skills
• Strong knowledge of software QA methodologies, tools and processes
• Hands-on experience with automated testing tools
• Experience with performance and/or security testing is a plus

• 5+ years of professional experience in QA / Testing and agile methodology
• Skilled in both Manual and Automation testing
• Tooling experience in SQL Server/DB2/SQL, SOAP UI, XML, JIRA knowledge
• Experience in Selenium, APPIUM, KATALON, TOSCA, API, WINDMILL is required
• Good team player, fast learner and good analytical skills
• Strong knowledge of software QA methodologies, tools and processes
• Hands-on experience with automated testing tools
• Experience with performance and/or security testing is a plus

Company Profile
Julian Grey's client is a precision engineering firm for laser, optics, and photonics.

Responsibilities

• Create comprehensive electrical circuit diagrams for automation and equipment systems.
• Assess, integrate, and validate hardware to ensure compliance with technical specifications.
• Produce CAD drawings depicting electrical circuits.
• Assist in diagnosing and resolving issues with system assembly, operation, and testing.
• Aid in equipment setup, problem-solving, and occasional installation.
• Provide assistance in testing new hardware and applications in-house.

Requirements

• Experience in automation machine design, proficiency in Electrical Design Software, electrical/electronic circuits and test instrumentation

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Please WA Jian Wei @ 87389860

Only Shortlisted candidates will be notified

Quek Jian Wei

Reg No. R22110928

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568