Hybrid working arrangement after probation

Location: East

Position: Customer Service and Credit Operations (Japanese speaking)

Job Id: 19385

Job Description

➤Lead the team and each team member to meet KPI and achieve the team goal
➤Perform Collection and improve AR performance of APAC customers
➤Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer ➤AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
➤Following up with customer for payment via phone calls
➤Assisting customer in resolving billing related issues
➤Perform administrative tasks related to credit and collection

Job Requirement

➤Minimum 3-5 years of experience of Team KPIs managements and stakeholder communication
➤Ability to interact with customers via email / phone to achieve work responsibility
➤Ability to use internal systems for transaction and Excel
➤Problem solving skills
➤Basic English for internal communication
➤Proficiency in Japanese comprehension (Business level) to liaise with Japanese speaking customers in Japan
➤Diploma or Degree holder preferred
➤Experience of customer service or other admins will be advantage

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Service (Japanese speaking) Job ID:19379".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

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Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Hybrid working arrangement after probation

Location: East

Position: Customer Service (Korean speaking)

Job Id: 19385

Job Description

➤Lead the team and each team member to meet KPI and achieve the team goal
➤Perform Collection and improve AR performance of APAC customers
➤Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer ➤AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
➤Following up with customer for payment via phone calls
➤Assisting customer in resolving billing related issues
➤Perform administrative tasks related to credit and collection

Job Requirement

➤Minimum 3-5 years of experience of Team KPIs managements and stakeholder communication
➤Ability to interact with customers via email / phone to achieve work responsibility
➤Ability to use internal systems for transaction and Excel
➤Problem solving skills
➤Basic English for internal communication
➤Proficiency in Korean comprehension (Business level) to liaise with Korean speaking customers
➤Diploma or Degree holder preferred
➤Experience of customer service or other admins will be advantage

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Service (Korean speaking) Job ID:19385".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Network Service Delivery Lead

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Service Delivery Lead to support their banking APAC network infrastructure portfolio.

Responsibilities:

- Lead the APAC network infrastructure team

- Manage the lifecycle of network components, from planning to decommissioning

- Lead contract negotiations and manage relationships with network service providers and hardware vendors

- Identify and mitigate risks, including security vulnerabilities and service disruptions

- Drive initiatives to enhance network performance, reliability, and security

Requirements:

- Proven working experience in network support and service delivery

- Familiar with capacity planning and management

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

About Service Cloud:
Service Cloud is a game-changer in the realm of customer service, designed to elevate support operations to new heights. Imagine a platform that seamlessly integrates all customer interactions—whether through email, phone, or messaging apps— into a unified system. This is exactly what Service Cloud does, transforming every customer communication into a case that is intelligently routed to the right service agent for swift resolution. Combined with AI (Agentforce), Service Cloud is at the forefront of transforming customer service experiences. Find out more about Service Cloud and Agentforce
If you are an experienced Account Executive interested in a career in sales, working with customers to solve problems with our Service solution & AI - then read on to learn more!


Role Description
We are currently looking for a driven and enthusiastic experienced Sales professional with knowledge of technology and proven B2C and/or B2B sales and account management experience! You will be selling our Service Cloud, AI and Agentforce products across a regionally aligned portfolio of accounts. As a Sales Account Executive, you will work in partnership with the existing Account owners and carry quota for the product sales to develop business opportunities and revenue growth:

Your Impact:
Our Cloud Specialist Sales team is growing, and we have newly created role based in ASEAN, looking after a range of Enterprise and Commercial customers. We are looking for Cloud Account Executives (sellers) who are passionate about and want to get involved in the power that AI and Agentforce will bring to our Service Cloud offering. As a Service Cloud Account Executive, you will leverage the untapped potential of Service Cloud by partnering with existing account owners (Core Account Executives) and be responsible for achieving a dedicated quota for Service Cloud product sales.

You will formulate and implement a strategic sales approach within an assigned region, driving revenue growth by penetrating the existing customer base and developing new opportunities, positioning the incredible value of key Service Cloud solutions. Establishing yourself as a trusted advisor for the Services industry, you will work closely with customers to deeply understand their unique challenges and goals, identify opportunities where our Service Cloud solution can help them achieve their business objectives, and blaze new trails within their organizations.

Responsibilities:
Develop and implement successful campaigns across the Service Cloud Field Service, Digital Engagement & install base, prospects, and whitespace.
Personally build new leads from prospecting efforts and assist others in thoroughly qualifying leads and sales opportunities.
Leverage business from new and established relationships.
Strategize, negotiate, and close business deals.
Understand the commercial aspects of the Service Cloud solution.
Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business related to their contact center needs.
Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities.
Be customer-facing as required.

Requirements:

• Achiever - proven success achieving set sales targets and familiar with complex deal cycles. Strong sales discipline and tenacity, able to see a path forward despite challenges.
• Passion for Services - experience selling similar solution stacks, or management positions in the customer service industry, or a subject matter expert
• Strategist - Able to develop and execute strategies, bringing everyone along on the journey. We need you to amplify the Service Cloud message across internal and external stakeholders
• Value selling - demonstrated experience in uncovering customer needs, curious and always asking "why" to unlock how Service Cloud can add value to the customer
• Team seller - collaborate with multiple internal and external stakeholders to drive the best outcomes for the customer and Salesforce, negotiating & influencing outcomes
• Trusted partner - Passion for working with customers and guiding them on the Salesforce Customer Journey.
• Multi-tasker - able to multi-task & organise time effectively to manage multiple deals simultaneously

This role is perfect for those who prefer a collaborative, team value selling approach for a dedicated product solution but enjoys the adrenalin of closing deals and hitting targets. By focusing on Service Cloud, you will become a subject matter expert on the value it will bring to customers whilst still contributing to our business growth in a fast-paced, collaborative, and fun atmosphere.

JOB SCOPE

• Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands
• Attend to shoppers’ enquiries and feedback for customer experience improvement
• Perform Mall Marketing redemptions and any other duties assigned
• Attend to Luxury Shoppers (VIP Service training will be provided)
• Enjoy fun and be a proud ambassador of The Shoppes at Marina Bay Sands

JOB REQUIREMENTS

• Seeking good career prospects in Hospitality field
• Keen to work in an exciting and learning environment
• Fresh graduates who wish to pursue a successful career in hospitality field are encouraged to apply
• Have basic knowledge of MS Office (Word and Excel). Able to work on weekends/ public holidays
• Great personality with excellent customer service attitude

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Benefits Summary:

• Up $3300 + Bonus + Benefits
• 5 Days work week
• Working Location: North
• MNC with good working environment

Responsibilities:

• In charge of the customer service team and handle on the operation
• Develop the team in terms of image and capability
• Handle and resolve feedback & complaints
• Prepare reports and provide improvements to the management
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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https://wa.me/6593839640

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH

Registration No: R1658602

EA License No: 20C0278

Our client is a Global Company that provides Industry Sensors and Optical Solutions to their customers across more than 60 countries globally. They are currently hiring for a Sales Engineer and will like to invite suitable candidate to send in your detailed resume to [email protected]

Sales Engineer

Responsibilities:

• Establish and expand the customer network for Industrial Sensors, Power Supplies, Cables, Transducers, RFID, Vision Cameras and Networks
• Acquire new customers in the Semicon, Life Science, Automation/Robotics, F&B, Metal Working and Packaging industry
• Manage and grow Key Accounts
• Responsible for major customers, drive revenue and profit
• Evaluate customer requests and propose appropriate solutions
• Identify new opportunities, drive new business development and work out solutions for the customer with the technical support team
• Drive & conduct Roadshow/Product Seminar/Technology Day regularly & Project management
• Update customers with new products launch
• Promote and Market products and solutions
• Ensure existing customers satisfaction, reorder and customer retention

Requirements:

• Bachelor’s degree in electrical, Industrial Engineering, Automation, Controls or related fields
• At least 3 years relevant sales application experience
• Good English (spoken and written)
• Good product and application knowledge in Industrial Automation
• Good communication/Negotiation skill
• Customer orientated
• Versatile in utilizing CRM (preferably C4C - SAP Cloud for customer) and SAP system

• Plan, build and optimize infrastructure setup, design and performance.
• Manage backend information systems, including of virtual machines and virtualization platform, including of network storage, backup, Fibre channel switches.
• In-depth experience in Linux administration. Need to be expert level
• Strong understanding of High Availability setup for Linux/Windows applications (etc. webs, database)
• Strong network fundamentals – IPv4/IPv6 – addressing, NAT, Routing
• Network and Systems troubleshooting and maintenance
• Good to have disaster recovery planning and execution
• Private cloud administration experience is a must – VMWare / Hypervisor
• In-depth experience in DNS, DHCP, Proxies, Linux firewalls & network security is a must.
• Maintain and Administer Security Appliances of different projects
• Design and propose a plan that will improve the hosting service of the Data Center

• Design new solutions or fixes to enhance existing applications using web-enabled development programs using Java, Angular,SQL/Oracle, XML, and similar or other web services and service-oriented tools.
• Development experience with Java, J2EE, Spring, Springboot, Angular
• Strong development skills using Java and Spring Framework.
• Strong RDBMS skills using SQL,Oracle.
• Stron expereince in Angular.JS and Javascript
• Experience in Python development.
• Participate in the final phases of deploying and performance tuning of the application and help identify performance bottlenecks and suggest work-around
• Manage ad-hoc requests and multiple projects simultaneously while operating in a high tempo environment with ever-changing priorities and tasks.
• Proficient with popular frameworks such as Django, Flask, or Pyramid.
• Design, develop and implement new applications, enhancements, and new features to our products
• Prepare accurate and detailed requirement specification documents, user guides, and functional specification documents

• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Possess robust analytical and problem-solving abilities, with a talent for addressing technical and operational challenges
• Skilled in network operations and maintenance, enthusiastic about offering troubleshooting assistance.
• Preference for IT audit experience or certification in CISA/CISM, operational risk management, self-assessment of control, prior implementation of security solutions, and information security governance experience.
• Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.
• Cisco/Aruba Networking and Wireless LAN.
• DDI, AAA/Cisco Identity Services Engine
• Python & Ansible for Automating Networks
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: Comparable to CCNP/CCDA
• Meraki, Palo alto, f5 loadbalancer, UTP
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Conduct a network audit to pinpoint any deficiencies and propose appropriate solutions. Assisting with RFP/RFI reply.
• Experience in running operations with ITIL processes / Project Management - PMP

• Experience in network operations/maintenance and passionate about providing troubleshooting support
• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems
• Experience in IT audit or CISA/CISM certified preferred or operational risk management and control self-assessment or prior experience in implementing security solution and information security governance
• Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.
• Cisco/Aruba Switching /Routing & WLAN
• DDI, AAA/Cisco ISE
• Network Automation: Python & Ansible
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: CCNP/CCDA equivalent
• Meraki, Palo alto, f5 loadbalancer, UTP
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Network audit Identify the gaps and suggest the remedial solution. Supporting in RFP/RFI response.
• Experience in running operations with ITIL processes / Project Management - PMP

• Provide technical support, propose solutions, and project related queries for all Wired, Wireless network.
• Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.
• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
• Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer
- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Create and maintain comprehensive documentation for all implemented networks.
- Assist in preparation of proposals and solution presentations.
- Able to lead a team of network engineers (size).
- Attain key certifications for partnership with key vendors.

Job Summary:

The Desktop Engineer is responsible for providing technical support and ensuring the efficient operation of end-user devices, software, and peripherals. The role includes troubleshooting, installing, and maintaining desktops, laptops, and other IT hardware and Network

Work with the Global technology team to support Onsite Physical Installation of Server , Storage and Network devices .

Key Responsibilities:

1. Technical Support:

o Provide first- and second-line support for hardware and software Installation.

o Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.

o Respond to service requests and incidents in a timely manner.

2. Hardware & Software Management:

o Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).

o Install and update software applications and drivers.

o Set up and maintain user accounts and permissions.

3. Asset Management:

o Manage IT inventory, including desktops, laptops, and peripherals.

o Ensure proper documentation and tracking of IT assets.

4. Network Support:

o Assist with basic network troubleshooting (e.g., connectivity, printer access).

o Support VPN, wireless, and LAN/WAN configurations as required.

5. Collaboration & Training:

o Work closely with other IT teams to resolve escalated issues.

o Provide user training for new hardware or software implementations.

6. Security & Compliance:

o Ensure devices are compliant with company security policies and standards.

o Conduct regular updates and patches to maintain system integrity.

Key Requirements:

Education & Experience:

· Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

· Proven experience (5+ years) in a similar desktop support or IT helpdesk role.

Technical Skills:

· Proficiency in Windows and macOS operating systems.

· Familiarity with Active Directory, Group Policy, and Office 365.

· Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).

· Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.

· Exposure to endpoint management tools like Intune or JAMF is a plus.

Soft Skills:

· Strong problem-solving and analytical skills.

· Excellent communication and customer service skills.

· Ability to work under pressure and manage multiple tasks effectively.

Preferred Certifications:

· CompTIA A+, Network+

· Microsoft Certified: Modern Desktop Administrator Associate

· ITIL Foundation

Responsibilities:

• The successful candidate for this role is expected to have a strong background in Regression and end-to-end Testing, with a deep understanding of JSON, API, and SQL. Familiarity with financial instruments and entities will be considered a plus.

• This role requires an individual who is a fast learner, able to quickly comprehend business requirements and translate them into effective test cases using our in-house automated regression tools.

Skillset (Must have)

• Proven experience as a Software Test Engineer or similar role.

• Proficient in JSON, API, and SQL.

• Experience in regression and end-to-end testing.

• Strong problem solving skill and attention to detail.

• Excellent communication skill.

• Ability to learn quickly and work in a fast-paced environment.

• Experience in writing clear, concise, and comprehensive test plans and test cases.

• Willingness to support BAU operations as needed.

Skillset (Good to have)

• Familiarity with financial instruments and entities.

• Experience with performance testing.

• Knowledge of Agile/Scrum development principles.

• Experience with automated testing tools.

• Understanding of coding and scripting for automation purposes.

• Knowledge of continuous integration and continuous delivery (CI/CD) processes.

• Familiarity with version control systems like Git.

• Knowledge of software QA methodologies, tools, and processes.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

1. Understanding of protocols like HTTP/HTTPS/FTP/SFTP/AS2 etc
2. Programing experience in Java
3. Familiarity with Linux operating system and commands
4. Capability to troubleshoot integration issues efficiently
5. Handling a broad range of software and other programming tasks to ensure that their systems integrations are functional.
6. Six months contract (extendable)

Responsibilities:

• The successful candidate for this role is expected to have a strong background in Regression and end-to-end Testing, with a deep understanding of JSON, API, and SQL. Familiarity with financial instruments and entities will be considered a plus.

• This role requires an individual who is a fast learner, able to quickly comprehend business requirements and translate them into effective test cases using our in-house automated regression tools.

Skillset (Must have)

• Proven experience as a Software Test Engineer or similar role.

• Proficient in JSON, API, and SQL.

• Experience in regression and end-to-end testing.

• Strong problem solving skill and attention to detail.

• Excellent communication skill.

• Ability to learn quickly and work in a fast-paced environment.

• Experience in writing clear, concise, and comprehensive test plans and test cases.

• Willingness to support BAU operations as needed.

Skillset (Good to have)

• Familiarity with financial instruments and entities.

• Experience with performance testing.

• Knowledge of Agile/Scrum development principles.

• Experience with automated testing tools.

• Understanding of coding and scripting for automation purposes.

• Knowledge of continuous integration and continuous delivery (CI/CD) processes.

• Familiarity with version control systems like Git.

• Knowledge of software QA methodologies, tools, and processes.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

• Should have support and maintenance experience preferably for banking projects
• Should have experience in Java, Springboot, Angular, UNIX, database
• Familiar with Frontend technologies and able to troubleshoot eg: JQuery,Javascript, Angular etc.
• Solid experience in Level 2 production support, incident management, certificate/keys renewals,root cause analysis, performance tuning and bug fixing
• Experience in handling & troubleshooting applications in Java stack applications On Prem/AWS environments
• Experience in Incident Management System, JIRA
• Good experience in PL/SQL, or Maria DB or Oracle and WebSphere/Weblogic/JBoss App Server
• Able to provide operational support during releases/patches/upgrades etc.
• Should possess good oral and written communication skills and willingness to learn and adapt to the dynamic environment
• Able to work under pressure and in a fast pace environment, passionate, enthusiastic and self-motivated.

• Experience in network operations/maintenance and passionate about providing troubleshooting support
• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems
• Experience in IT audit or CISA/CISM certified preferred or operational risk management and control self-assessment or prior experience in implementing security solution and information security governance
• Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.
• Cisco/Aruba Switching /Routing & WLAN
• DDI, AAA/Cisco ISE
• Network Automation: Python & Ansible
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: CCNP/CCDA equivalent
• Meraki, Palo alto, f5 loadbalancer, UTP
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Network audit Identify the gaps and suggest the remedial solution. Supporting in RFP/RFI response.
• Experience in running operations with ITIL processes / Project Management - PMP

• Plan, build and optimize infrastructure setup, design and performance.
• Manage backend information systems, including of virtual machines and virtualization platform, including of network storage, backup, Fibre channel switches.
• In-depth experience in Linux administration. Need to be expert level
• Strong understanding of High Availability setup for Linux/Windows applications (etc. webs, database)
• Strong network fundamentals – IPv4/IPv6 – addressing, NAT, Routing
• Network and Systems troubleshooting and maintenance
• Good to have disaster recovery planning and execution
• Private cloud administration experience is a must – VMWare / Hypervisor
• In-depth experience in DNS, DHCP, Proxies, Linux firewalls & network security is a must.
• Maintain and Administer Security Appliances of different projects
• Design and propose a plan that will improve the hosting service of the Data Center

We are looking for an Executive Engineer to join our team in Singapore office. You will have opportunity to work on interesting projects across wide-ranging sectors and typologies.

Your responsibilities include:

• Conceptualise engineering design and execute the project with the detailed designs.
• Oversee project management including overall responsibility over resources, time allocation, cost, and quality of project deliverables.
• Manage and engage client/consultant/ contractors and local authorities to drive project execution, resolve issues, submission to authorities and overall on-site construction supervision.
• Develop good working relationships with clients and partners in the industry.

What you will need:

• A recognised degree in Civil Engineering from a university recognised by the Professional Engineers Board of Singapore.
• At least 3-5 years of relevant experience in design and project management of HDB public housing projects of various project sizes and typology.
• Strong technical proficiency in engineering analysis and design programmed. Knowledge in BIM will be an advantage.
• Conversant with local authorities’ requirements and submission procedures.
• A good track record of being a project / technical lead for significant / key projects.
• Strong oral and written communication skills, stakeholder management skills.

· Development experience with a scripting language (such as Shell Scripting or Python)

· A grounded understanding of Git branching, merging, and pull requests

· Hands-on experience with one or more of the following DevOps toolchains (or equivalent): o Jenkins, Git, Artifactory, Docker, Ansible, SonarQube

· Experience with IaaS or PaaS systems such as: o AWS, Google Cloud, Azure Cloud Foundry, OpenShift/Kubernetes, OpenStack

· Fundamental understanding of networking, firewalls, load balancing, forward and reverse proxies

Familiarity with concepts such as: Agile methodologies, Test-Driven Design, Behavioural-Driven Design, and 12 factor application design

If you're interested in this role, please email your latest CV to [email protected]

Other than that you can click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

EA License Number: 20C0199 | Company Registration No: 201913897K

At Coalesce Management Consulting, we are a community of people with a strong passion for excellence. We deliver bespoke project solutions within the Life Science and Technology sectors through our community of high-calibre industry specialists.

Position: Automation Engineer (PLC / Delta V)

Job Description:

We are currently expanding our team and are looking for an Automation Engineer on site with a client. In summary, you will be supporting the designing, implementing, and maintaining automated systems in the biopharmaceutical manufacturing environment. This role involves ensuring the efficient and compliant operation of automated equipment and systems.

Key Responsibilities:

• Develop and manage change control processes specific to the pharmaceutical industry.
• Manage and execute PLC projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.
• Design and engineer hardware components for PLC systems, ensuring they are robust, reliable, and meet project requirements.
• Provide on-site support and troubleshooting for PLC systems, addressing any issues that arise during installation, commissioning, and operation.
• Perform Preventive Maintenance of Automation systems as scheduled.
• Identify and address issues at recipe level as well as 3rd party interfaces with Automation systems.
• Provide technical expertise and troubleshooting for DeltaV systems and related equipment.

Requirements:

• Bachelor’s Degree and 4-7 years of experience in Process Automation, preferably in a batch manufacturing environment.
• Strong knowledge in SCL will be advantageous.
• Familiar with documentation in a highly regulated environment
• Ability to work independently and collaboratively
• Good understanding in customer's voice and quality requirements is a must
• Strong team player, able to effectively work within and across teams
• Ability to tactfully negotiate and positively influence peers, knowledge and experience in digitalization are added advantages

What’s In It for You?

• Exposure to the Pharmaceutical MNCs in the industry.
• Annual leave benefits.
• Full Health coverage and benefits.
• Training and Development allowance.

What's Next?

If you are interested in applying for this position, please send an email to [email protected].

Coalesce Management Consulting operates as an equal opportunity employer. No terminology in this advert is intended to discriminate on the grounds of age, race, religion, sexual orientation, or any other factors with no bearing to employment skills and we confirm that we are happy to accept applications from persons of any background for this role.