The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

 

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

 

 

VP, Network Security Engineer, Group Infrastructure & Platform Services Posting Date: 14 Nov 2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities Manage and upkeep the Enterprise and Regional LAN and WAN network infrastructure, including Firewalls, Routers, Switches, Access Points, Identity Service Engine, and other campus network enabling technology and appliances. Manage and upkeep the regional datacenter, ecommerce production, UAT/DR and SIT network, including Firewalls, Routers, Switches, Load balancers and VMware DC appliances. Activities can include device management lifecycle, inventory documentation, budgeting, capacity and performance planning and other compliance and security fulfillment. Able to translate user or business requirement into technology solution. Execute changes according to standard solution templates and established change control. Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users. Participate in network service recovery to reduce system downtime and impact to internal users and external customer. Possess analytical and problem-solving abilities and able to work independently but knowing when to escalate. Participate in on-call duty and provide 24/7 support across regional footprint. Should have strong knowledge of ITIL framework and IT service management concepts. Experience in INC and CRQ queue and SLA management, continuous improvement and support shift -left. Job Requirements Degree in Computer Science, Computer Engineering, Information Technology or relevant qualifications More than 10 year's relevant working experience in managing large, networking/security platform. Banking experience preferred but not mandatory. Strong technical analytical and engineering competencies with hands-on experience in managing routers, switches and firewalls, Identity related technologies and WAN Transport. Up-to-date hands-on experience on technology products and platforms from Cisco, including Wireless, DNAC and APIC/ACI, Prime Infra, and Fortinet and Checkpoint, VMware NSX-T and F5. Familiar with WAN routing protocols, QOS, COS and experienced with Telco's business and operations, micro-segmentation, Content Delivery Network, 3-layered hierarchical and spine-leaf architecture and cloud networking. Working experience on emerging technologies such as SASE, Software defined Network, WAN and Access desired. A good team player with a strong sense of ownership, self-motivated and able to work with little supervision and collaborate with peers to fulfil network deliverables. Meticulous, energetic, resourceful and inspirational. Possess strong written, documentation and effective communication skills and ability to collaborate with diverse stakeholders. Thought leadership and influential skills to be able direct and build a higher performance team, steer and manage goals and deliverables. Working experience on scripting and network automation will be a bonus. Familiar with IT ticketing tool such as Remedy ISM and network management tools. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

Manager, Customer Service, Cash Management Operations Center Posting Date: 8 Dec 2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Resolves CSO and customer issues Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. Conducts monitoring and coaching sessions Provides on-the-job training and mentoring. Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. Involve in Department project Identifying areas for improvement and implementing process enhancements Job Requirements Bachelor's degree with 3 years of working experience in Contact Centre Good People Management skills Great communication skills Adhere to Bank Policy and ensure SLA are met Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

Who we are looking for: We are seeking to recruit an enthusiastic Hedge Fund Accounting Professional to join our team. The role is responsible for assisting the Officer/AVP in preparing /reviewing all funds within their group, managing a group of A1/A2s, responsible for on the job training and development of their staff members, and acting as the main point of contact for internal teams and external clients and auditors. The candidate will gain exposure to many client relationship management aspects with an excellent opportunity to gain experience in a fast moving financial services environment. Why this role is important to us: The team you will be joining is a part of International Fund Services (IFS), acquired by State Street in July 2002. IFS, also known as Alternative Investment Solutions is a recognized industry-leading provider of fund accounting, fund administration and risk services to hedge funds and private equity funds. These services are fully integrated to provide complete end-to-end solutions that span the front-, middle- and back-office requirements of institutional investors. Join us if making your mark in the alternative investment industry from day one is a challenge you are up for. What you will be responsible for: As a Fund Accounting Client Service Assistant Manager (Hedge Funds), Senior Associate you will Net Asset Value Operations Coordinating workflow and completing detailed preparation/review of Daily/Weekly/Monthly NAV pack, which includes: Review cash and position reconciliations, validate portfolio pricing Income and expense accrual Partner/shareholder allocation calculations Analysis of fund returns and performance in line with current market trends and projections Other Ad Hoc reports as needed Keeping abreast of new accounting standards and ensuing compliance on all accounts within the team Implementing on the job training initiatives and ensuring consistent coaching and mentoring of staff. Evaluate staffing needs while continually striving for greater efficiencies. Ensure all controls and procedures are adhered to as well as make improvements where necessary. Assisting the process of client migration, new business/clients onboarding. Participate in other special projects or tasks where required. Client Relationship Management Develop and maintain a strong relationship with Investment Managers, brokers, auditors and all other fund participant by tackling queries, delivering NAV related reports, etc. via phone/email. Pro-actively identify/ensure understanding of client's needs and coordinate internally to support the client's requirements. Provide solutions and/or to coordinate support to resolve client issues. What we value: Bachelor Degree or equivalent. Professional accounting or finance qualification and/or Master's degree a plus. 2-4 years working experience in accounting / financial services related environment. Good verbal and written English communication skills are required including report writing skills. Good interpersonal skills and ability to communicate effectively at all levels within the organization Strong organizational and time management skills - ability to prioritise tasks and perform effectively within strict deadlines. Proficient in the use of MS Office tools in particular MS Excel. Confident in dealing with difficult situations and be able to create innovative solutions to problems without a high degree of supervision. Strong client relationship experience preferred About State Street What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers

Customer Service- Contact Center, Global Bank (Permanent position) • Ensures highest standard of service delivery to the customers. • Monitor and respond to incoming calls/emails/social media platform/written correspondences. • Maintains confidentiality of the Bank’s customers and data. • Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness • Uses customer service and sales skills to optimize the opportunity of each customer contact. • Educates the customer about the Bank’s products and services and directs them toward available resources for self-help. • Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions. • Ensure group compliance and control standards are observed and met in the execution of customers’ transaction requests. • Uses technology and system tools as directed and within established guidelines. • Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system. • Keeps abreast with current issues in the banking environment and competitors’ innovations.   Requirements: • Degree/ Diploma in any discipline. • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette. • Possess good command of written and spoken English. • Good analytical skills; passion for working and is good in working with numbers. • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. • Passion for working, responsible and with good working attitude. • Proficient in PC skills including MS Office applications. • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.   Please note that only successful candidates will be notified. Data provided is for recruitment purposes only.

Do you have Application Support Engineer experience, and are you seeking a new job in Singapore? Cognizant is looking for an Application Support Engineer, and the role comes with an attractive salary and benefits package, including the opportunity to be part of a positive and diverse workplace culture. As an Application Support Engineer, you will investigate and troubleshoot production incidents and develop and maintain applications for system monitoring. In your first few weeks in this Application Support Engineer role, you can expect to: • Investigate and troubleshoot production incidents • Develop and maintain applications used for system monitoring • Assist in coordinating and managing system stability operations such as Disaster Recovery exercises and Quarterly Maintenance as part of the SRE team • Design, develop and provide high-quality deliverables • Communicate and coordinate with different teams To apply for this Application Support Engineer role, you will need experience in production tools development and integration. You will also require the following: • Experience in Java development, Spring Boot and microservices • Fair knowledge of the private banking business process and functions • The ability to collaborate with teams, onsite and offshore, in delivering the solution • Good problem-solving and communication skills In return for your passion, collaborative approach and commitment, you'll receive a generous salary and benefits package, joining a friendly and inclusive culture. At Cognizant, taking care of employees is a priority: • You can pursue innovative career tracks and opportunities here • You can enhance your professional development through education and dedicated training • We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future. To apply for this full-time Application Support Engineer job in Singapore, please contact Cognizant today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website. At Cognizant, we engineer modern businesses to improve everyday life. Because we're dedicated to making a lasting impact. Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies globally. Learn how Cognizant helps clients lead with digital at www.cognizant.com. Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Dec 12 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Job Overview:

The Cloud Computing Pre-sales Engineer is responsible for providing technical support in the pre-sales phase of cloud computing and data center projects. This role involves crafting and implementing delivery solutions, supporting market expansion, and ensuring successful project acceptance. The unique contribution of this position lies in its pivotal role in shaping and advancing the organization's technological capabilities.

Qualifications:

• Education: Bachelor's degree or higher in a computer-related field.
• Work Experience: Minimum three years;
• Industry Experience: Minimum two years;
• Position Experience: Minimum one year.

Requirements:

• Familiarity with cloud computing architecture and experience in planning and designing mainstream cloud platform products.
• Proficiency in at least one mainstream virtualization and cloud product, understanding of open-source cloud computing technologies, and knowledge of mainstream public and private cloud technologies and implementations.
• Familiarity with virtualization products such as VMware vSphere, Citrix XenServer, Windows HyperV, FusionSphere, etc., with experience in planning, designing, and implementing cloud computing and data center products.
• Familiarity with network architecture and design, SDN technology, and expertise in network and security products, including experience in planning, designing, and implementing network security solutions.
• Mastery of cloud platform business data backup and disaster recovery technologies, with hands-on experience in data backup, two-site three-center disaster recovery, and active-active disaster recovery projects.
• Proficiency in technologies such as Docker, Kubernetes, cloud-native, and microservices frameworks.
• Familiarity with storage-related technologies and solutions, including Ceph, SAN, NAS, etc.
• Proficient use of Microsoft Office software with excellent document writing skills.
• Familiarity with cloud computing sales.

Key Responsibilities:

• Conduct research and develop microgrid power management and energy management algorithms.
• Deploy power and energy management applications on microgrid controllers.
• Develop AI/ML/DL solution platforms for various energy management applications.
• Design SLD, sizing, and integration of microgrid DERs, protection circuits, and loads.
• Prepare test cases and conduct microgrid functional, error tests both SIL and on testbeds.
• Emulate microgrids using tools such as Power Factory, Matlab, or Panda Power and integrate with microgrid controller to carry out preliminary SIL tests.

Requirements:

• Bachelor, master’s degree, or Ph.D. in Power Systems, Electrical Engineering or equivalent, with minimum 5 years of experience.
• Experienced in scripting Python, Matlab or equivalent.
• Knowledge of operational principles of microgrids such as on-grid optimization, off-grid optimization, islanding, resynching, and blackstart operations
• AI, ML, DL related experiences in domains such as energy management, predictive analysis, forecasting, and anomaly detection is an added advantage,

Established in 2017, QCP Capital is a full suite crypto trading firm and global market leader in options, headquartered in Singapore.

With deep multi-cycle experience, QCP Capital unlocks new opportunities for clients at the forefront of crypto markets through providing institutional-grade liquidity, infrastructure and research.

Our market insights regularly cover macro views, trading updates and web3 developments.

An active early-stage crypto and blockchain investor, QCP Capital’s portfolio includes core trading infrastructure, exchanges, data and token ecosystems.

QCP Capital is supported by over 70 professionals in trading, business development, operations, risk and compliance teams.

Role

• To work on the design, architecture and building of enterprise systems;
• To work on the building of tools, reports, and feeds to fulfil business requirements from the trading, operations and risk teams of the company;
• To be responsible for software quality, efficiency, cost and operational resiliency;
• To participate actively in cross-company technology efforts to achieve various business and/or operational goals, as the need arises;
• To work closely with the various Heads of business lines and front office trading in the proper implementation and effective maintenance of various systems.
• Candidates who had applied to other different roles are welcome to re-apply for this position if they feel they are fit for this role.

Our Ideal Candidate will possess the following skillsets

• Experience in a cloud environment.
• Strong Computer Science fundamentals
• Software architecture and design

Cloud infrastructure

AWS or other major cloud platforms

• Extensive Java experience is beneficial but not a requisite.

Including Spring Boot ideally

• Database design and management

PostgreSQL ideally

• Queue-based systems

Kafka ideally

• Running agile software development teams (Scrum)

JIRA and Atlassian suite

• Testing approach and implementation

Unit/integration testing

Functional testing

• DevOps experience

CI/CD pipeline development

Containerised systems

Automated deployment

Education and Experience

• At least 2 years of experience working in a technical role.
• Bachelor’s or postgrad from a renowned University in a related field
• AWS certification a distinct advantage
• Fresh graduates welcome to apply

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

Our client is a statutory board under Government of Singapore, they are now looking for Software Engineer (Devices) to support the team.

The activities required to be performed shall include the following:

• Requirements gathering;

• Design, development, and maintenance of the software;

• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;

• Assist the Authority with day-to-day application support issues; and

• Liaise with users on the requirement, design and testing issues.

• Tertiary qualification in Electrical/ Electronics/ Mechanical Engineering/ Computer Science or a relevant discipline

• At least 3 years in software development and system integration

• Experiences in C++ application development in Windows/Embedded platforms

• Knowledge or work experiences in the following areas is an added advantage:

➢ Java application development

➢ Web application using HTML/HTML5, JavaScript and JavaScript Framework (i.e. AngularJS, ExtJS, JQuery, Bootstrap)

➢ Interfacing with database (i.e. MS SQL, Oracle, MySQL) using ODBC/JDBC and SQL

➢ Multi-tier software architecture design and implementation

➢ Object-oriented software design and UML modelling

➢ Virtualization using Containerisation (e.g. docker)

➢ Applications development and deployment into Commercial Cloud (e.g. AWS)

➢ Application development for Desktops / Workstations

➢ Web services in Commercial Cloud (e.g. AWS)

➢ AWS Lambda Functions using Python or JavaScript

➢ Single Sign-on solutions (e.g. OAuth, OpenID Connect, SAML)

➢ Secure communication (e.g. MQ, SFTP, FTP-S)

• Strong analytical and problem-solving skills

• Resourceful and self-motivated team player

About the job: We are currently seeking a skilled Service Manager to join our Singaporean team. As a Service Manager, you will assist the company with all after sales service matters including but not limited to telephone technical support, fault finding, machine repairs, warranty claims and spare parts processing.

Responsibilities:

1. Lead and manage product distribution and training throughout Pre delivery, Service, Parts, Warranty & aftermarket support.

2. Market analysis, Marketing strategies, Product development & pricing for the parts and service business.

3. Provide feedback and technical guidance to the Dingli Service Team on design and performance improvements that are required for the Singapore and Asia Pacific markets on a monthly basis. 

4. Provide details of the work carried out, parts used, time and mileage of van, with any comments appropriate to Dingli while repairing machines.

5. Build relationships with the key service personnel at each customer.

6. Develop and maintain product safety programs throughout the Asia Pacific region.

7. Drive projects for continuous improvement and streamline existing processes in the Asia Pacific region.

8. Develop budgets, manage P&L responsibilities, forecast revenue, COS and Expenses, monthly progress forecasting and planning.

9. Provide operational leadership for product sales and service team within the Asia Pacific region.

10. Human Resource Management including Goal alignment, workforce planning, performance management, retention strategies and conflict resolution.

11. Provide technical support, training and build a strong service team.

1. College degree in engineer or equivalent.

2. At least 3 years experience as a service manager or similar role in the mechanical or equivalent industry.

3. Knowledge of equipment rental companies in Singapore will be an advantage.

4. A valid driver's license and willingness to travel.

5. Knowledge of aerial work platforms or material handling equipment.

6. Ability to work under pressure and manage multiple priorities.

7. Strong problem-solving skills.

8. Fluent written and spoken English.

9. Current permanent work rights with no restriction in Singapore.

10. Strong leadership,excellent communication and management skills.

Responsiblities:

• Assist in managing incoming leads and inquiries, ensuring prompt response and proper routing to the appropriate sales representatives.
• Provide administrative assistance to the sales team, including data entry, scheduling meetings, maintaining calendars, and preparing sales-related documentation.
• Assist in creating and formatting maintenance proposals, including assembling necessary documentation, cost estimates, and service details.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and project details using CRM software or other tools.
• Liaise with clients to schedule appointments, gather information, and relay important details between clients and the sales team.
• Conduct follow-up calls or emails to gather feedback, answer queries, and ensure client satisfaction after proposal submissions or sales interactions.
• Generate regular sales reports, performance metrics, and activity summaries for the sales team and management.
• Work closely with internal departments such as engineering, operations, and finance to coordinate project handovers, invoicing, and other operational aspects.
• Develop a basic understanding of ACMV systems and maintenance processes to facilitate effective communication with clients and internal teams.
• Assist the sales team with various ad hoc tasks, such as market research, competitor analysis, and preparing materials for client presentations.
   

Requirements:

• Diploma or equivalent in Engineering such as Mechanical or Electrical
• Previous experience in an administrative or sales support role is preferrer
•  Experience in the HVAC or maintenance industry is advantageous.
• Able to perform technical calculation (heat load, cold load), onsite visitation, selection.
• Excellent written and verbal communication skills for effective interaction with clients and internal teams.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Work Arrangement

• Work Hours: Wednesday - Saturday, shift work available and to be discussed

• Work Hours: Sunday, full shift required (8.30am - 6.30pm)

• Location: Oasis Terraces

• Commitment: 3 months and above

• Hourly Rate: $12 - $15 / hr

Job Description

• Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner

• Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs

• Actively promote and upsell programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and service-oriented manner

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management

• Provide support and assistance to teachers and students whenever required

• Maintain a strong communication link between teachers and parents to ensure a seamless client experience

• Assist in other adhoc duties as assigned

Job Requirements

• Strong proficiency in spoken and written English

• Possess emotional maturity and passion for customer service

• Good team player with ability to work with minimal supervision

• Able to work shift hours and at least one weekend (Sundays full shift)

We are seeking a talented Presales Engineer with a strong background and enthusiasm for robotics to join our team. As a Presales Engineer, you will be a key player in shaping the success of our robotics solutions by actively engaging with potential customers, understanding their needs, and showcasing the capabilities of our products. You will play a pivotal role in driving our mission to redefine the future of smart cities and empower the service workforce through technology by developing proof-of-concept use cases with our business development team.

Duties and responsibilities

• Collaborate with the sales/business development team to understand customer requirements and use cases, and identify how KABAM Robotics solutions can address those needs.
• Conduct product demonstrations and presentations to potential customers, showcasing the features and benefits of our robotics solutions.
• Develop proof-of-concept capabilities through ad-hoc software development and mechanical/electrical design with the help of internal engineering teams.
• Work closely with customers to understand their specific use cases and provide expert guidance on the integration of our robots into their operations.
• Create technical proposals and documentation tailored to customer requirements.
• Develop a deep understanding of KABAM Robotics' products and stay up-to-date with the latest advancements in the field.
• Act as a technical liaison between customers and our internal engineering teams, ensuring a smooth transition from presales to implementation.
• Support the sales team by participating in customer meetings, technical discussions, and addressing customer inquiries.
• Provide feedback to our product development team based on customer needs and market trends.

Qualifications, Skills, Experience

• Background in Computer Science/Electrical Engineering/Mechanical Engineering.
• Strong technical knowledge in their domain and the ability to work with customers.
• Should have at least one of the following:

○ Experience in Python or Javascript or C++. (or)

○ Experience in CAD software such as SolidWorks. (or)

○ Experience in mechatronics design such as working with Arduino or custom PCBs.

• Excellent presentation and communication skills.
• Ability to understand and address customer requirements and translate them into technical solutions.

Plus Qualifications

• Degree with a focus on robotics, mechatronics, or related fields.
• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• Familiarity with Docker, Jenkins, and other deployment tools.
• Exposure to backend system design to support robotics applications.
• Previous experience in a presales or technical sales role.
• Participation in robotics-related hackathons or competitions.

Job Types: Full-time, Permanent

Salary: $4,200.00 - $4,600.00 per month

Schedule:

• Monday to Friday

Work Location: In person

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.

As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
• Develop strategies to solve complex technical challenges

Equipment Design and Development - Develop and build prototypes and run tests to measure their level of function. Provide Equipment Costing - Calculate cost estimates for final product designs, and release reports to supervisors, incorporating costs of labour, material, delivery and overhead. Responsible for equipment specification and buyoff - Record and evaluate testing data, altering designs and necessary to bring them to safety, performance and efficiency standards. Design data and calculation for DFMEA process - Design products using CAD, and consult with engineering and manufacturing teammates to ensure that designs are feasible. Sequence study - work with control engineer to optimise the sequence flow through the design optimization. Design for manufacturing DFM. Project management and participate in assembly, installation, operation, trouble shooting of equipment. Documentation - Prepare BOM, Operation Manual, Training Manual, etc.

* to provide quality post sales service which include installations, commissioning, customer training and corrective maintenance

* to response to customer service requests to troubleshoot problems and take corrective action

* to provide timely and accurate external and internal professional reports

Job Description :

* To deliver solutions and services proposed through working closely with internal

teams, manufacturers, subcontractors and suppliers;

* Lead, manage, collaborate and work with internal staff like AV Designer, Drafter,

Engineers, and etc

* Study schematic design and construction drawings to produce AV construction drawings

* Manage customer's expectation and deliver customer experience

* Plan, manage and schedule resources

Requirements :-

- ITE/Diploma in any discpline

- Experience in project management will be an advantage

- Able to interpret construction drawings

- 1 year's experience in audio visual project management will be an advantage

- Ability to use AutoCAD will be an advantage

- Tecnical knowledge in audio visual products

- Candidate with higher relevant experience will be considered for managerial position