Founded in 2019 in Singapore, the Recoded Studio is stimulated to develop unique games that embrace beauty and simplicity. We are dedicated to creating long-term value for not only our players, but also our fellow team members.

We achieve this by encouraging individuality and teamwork so that each team member can take ownership in their own expertise while collaborating as a group to pursue a shared ideal of constructing the befitting environment that brings out wonderful game experiences to our players.

Our studio is currently looking for a Game Data Engineer to join our multi-talented team. The role will be responsible for designing, building, and maintaining the data pipelines, infrastructure, and tools that enable the analysis and optimization of player experiences, monetization strategies, and game performance. The Game Data Engineer will report to the Marketing Manager and work closely with other stakeholders (e.g. Game Designers, Server team etc.) to transform raw game data into actionable insights that drive business and game development decisions.

RESPONSIBILITIES:

Data Pipeline Development

• Design, develop, and maintain scalable, efficient, and reliable pipelines to process large volumes of game and player data.
• Optimize data processing workflows to ensure high performance and low latency for real-time data needs.

Database and Infrastructure Management

• Develop and manage databases to store and organize game and user data effectively.
• Implement robust data warehousing solutions to facilitate easy access to aggregated data.
• Ensure high availability and reliability of data systems.

Collaboration and Integration

• Work closely with the Marketing Manager, Game Designers and Server team to understand data requirements and deliver tailored solutions.
• Collaborate with respective teams to ensure seamless integration of data pipelines with gaming backends and other systems.

Data Quality and Governance

• Implement data validation and quality assurance processes to ensure the accuracy and consistency of data.
• Develop and enforce data governance policies to maintain compliance with data privacy regulations.

Performance Monitoring and Optimization

• Monitor data systems and pipelines for performance and troubleshoot issues proactively.
• Continuously refine and optimize processes to improve efficiency and scalability.

Exploration and Innovation

• Explore emerging technologies and best practices in data engineering and gaming analytics.
• Develop proof-of-concepts to experiment with new tools and frameworks that enhance the data infrastructure.

QUALIFICATIONS:

• Familiarity with MMP (otherwise willing to take initiative and learn from documentations on MMP sites)
• Bachelor's degree in a quantitative-related field such as Mathematics, Statistics, Economics, Computer Science etc.
• 2+ years of experience in data engineering or analysis roles, preferably in the gaming industry.
• Strong proficiency in SQL, data visualisation tools (such as Tableau or Power BI), and Excel.
• Strong problem-solving and analytical skills, with attention to detail.
• Excellent communication and presentation skills, with the ability to effectively communicate complex data insights to non-technical stakeholders.
• Ability to work collaboratively in a fast-paced and iterative development environment.
• Experience with statistical analysis and machine learning techniques.
• Passion for games and a deep understanding of game mechanics and player behaviour is a plus.

If you are a driven and analytical individual with a passion for games and a desire to make an impact in the gaming industry, we would love to hear from you!

How to apply?

Candidates can apply directly to Recoded on the MyCareersFuture platform. Please include your updated resume.

Applications will be treated in the strictest confidence, where all personal data collected will be kept confidential and only used for recruitment purposes.

Thank you for your interest & time in applying to Recoded! We apologise that only shortlisted candidates will be contacted.

Company's Profile
Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.


Responsibilities:

• Offer technical support to field service engineers and customers as needed.
• Assess and define performance specifications for vision systems.
• Oversee customer-specific projects and associated documentation.
• Provide technical documentation and training as necessary.
• Contribute to product improvement initiatives.

Requirements:

• 1-3 years’ experience in Engineering discipline
• Vision/Optical Inspection system knowledge; semiconductor manufacturing experience

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Interested Applicants
Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Scope

We are looking for a skilled and experienced Standard cell library Characterization Engineer with strong expertise in FinFET process technology. Your primary responsibility will be to lead and execute library characterization flows, methodologies and optimize standard cell PPA. You will work closely with cross-functional teams to ensure the quality, reliability, and efficiency of the standard cell libraries.

Specific Responsibilities

• Lead, drive and execute Standard cell characterization, QA flows and its methodology development, deliver library view generation to enable digital, analog and mixed signal design and PnR flows
• Characterize and optimize standard cell libraries for FinFET technology, focusing on performance, power, and area metrics. Collaborate with circuit designers and layout engineers to define library requirements and ensure adherence to design rules and guidelines.
• Develop and execute test plans for standard cell library characterization, including timing, power, noise, and reliability analyses. Conduct transistor-level simulations and circuit-level measurements to validate and optimize standard cell performance.
• Perform detailed analysis of characterization data, identify deviations and anomalies, and propose corrective actions. Work closely with process engineers to understand and mitigate process variations that may impact standard cell library performance.
• Collaborate with the design automation team to enhance characterization methodologies and develop automation scripts for efficient library characterization. Participate in technology node evaluations and provide recommendations for standard cell library optimizations based on technology roadmaps.
• Collaborate with product development teams to ensure smooth integration and validation of standard cell libraries in advanced chip designs. Stay up-to-date with the latest advancements in FinFET technology, standard cell design methodologies, and industry trends.

Requirements

• Bachelor’s or Master’s degree in Engineering with a minimum of 10 years of experience in standard cell design. This includes setting up library characterization flows and methodologies, QA flows, circuit design, layout, and simulation, with a strong emphasis on FinFET technologies (e.g., 16nm, 12nm, 6nm, or below).
• Proficient in defining, characterizing, and executing custom digital and analog cells, low power management cells, level shifters, retention flops, GPIOs, and memories.
• Expertise in industry-standard EDA tools for transistor-level and circuit-level simulations, such as Cadence Virtuoso Liberate/LV/Mx/Trio, Virtuoso, ADE, Genus, Innovus and Tempus.
• Solid understanding of FinFET technology and its impact on standard cell library design and characterization. Experience in characterizing standard cell libraries for advanced process nodes is highly desirable.
• Knowledge of standard cell architecture, design rules, and layout considerations. Familiarity with circuit and layout design, static timing analysis (STA), Physical design and power analysis methodologies.
• Strong analytical skills and attention to detail for data analysis and problem-solving.
• Excellent programming and scripting skills (e.g., Python, Perl, Tcl) for automation and data processing tasks.
• Effective communication and teamwork skills to collaborate with cross-functional teams and present findings and recommendations.

Create unit tests throughout the data and algorithms domain:

 Work with engineering and business teams to implement wide-coverage unit tests

of data and engineered features at different stages throughout the data collection

and processing pipeline;

 Create unit tests of inputs to and outputs from the algorithms that drive the clinical

service;

 The unit tests include validation of the inputs and outputs of black-box machine

learning algorithms;

 Establish a regular process to execute the tests and document their outcomes as

a part of our product development and release lifecycle;

2. Implement and refine mechanisms to continuously archive the state of algorithmic inputs

and outputs:

 Implement a process of taking snapshots of data/features input into algorithms

necessary to recreate their outputs/predictions at any point in the past during the

service;

 Communicate requirements to the software development team

3. Assist in the successful delivery of regular service analytics and reports:

 Support the business and analytics teams in their daily and weekly delivery of

reports on data completion, user engagement, and algorithm actions by

addressing any data quality and validation requirements;

REQUIREMENTS

a) Bachelor's degree in computer science, engineering, business analytics, technology, or a

related field.

b) Minimum of 2 years of experience in data engineering, data analytics, or data product

management roles within the tech industry. Experience in healthcare is a plus.

c) Ability to implement tests in Python.

d) Good understanding of the validation requirements of an algorithmic product. Knowledge of

healthcare regulation and auditing requirements is a plus.

Company Overview

Ambiq's mission is to develop the lowest-power semiconductor solutions to enable intelligent devices everywhere by developing the lowest-power semiconductor solutions to drive a more energy-efficient, sustainable, and data-driven world. Ambiq has helped leading manufacturers worldwide develop products that last weeks on a single charge (rather than days) while delivering a maximum feature set in compact industrial designs. Ambiq's goal is to take Artificial Intelligence (AI) where it has never gone before in mobile and portable devices, using Ambiq's advanced ultra-low power system on chip (SoC) solutions. Ambiq has shipped more than 230 million units as of October 2023. For more information, visit www.ambiq.com.

Our innovative and fast-moving teams of research, development, production, marketing, sales, and operations are spread across several continents, including the US (Austin and San Jose), Taiwan (Hsinchu), China (Shenzhen and Shanghai), Japan (Tokyo), and Singapore. We value continued technology innovation, fanatical attention to customer needs, collaborative decision-making, and enthusiasm for energy efficiency. We embrace candidates who also share these same values. The successful candidate must be self-motivated, creative, and comfortable learning and driving exciting new technologies. We encourage and nurture an environment for growth and opportunities to work on complex, engaging, and challenging projects that will create a lasting impact. Join us on our quest for 100 billion devices. The endpoint intelligence revolution starts here.

Responsibilities

You will be responsible for verifying digital and mixed-signal designs, including systems-on-chip with multiple CPUs, digital signal processors, security hardware, and other logic for IoT applications.

Specific responsibilities include:

• The right candidate will be a self-starter who assumes full ownership of DV tasks and delivers high-quality results.
• Develop test plans at block, sub-system, and chip level.
• Execute SoC-based verification at full-chip.
• Write C-based lib packages and tests.
• Architect and implement scalable and reusable test benches using SystemVerilog and UVM.
• Develop comprehensive test cases, stimulus generation, and checkers to achieve high coverage.
• Automating the test environment for randomized testing and scoreboarding.
• Utilize advanced debugging techniques to identify and resolve design and verification issues.
• Perform root-cause analysis and work with design teams to fix identified issues
• Define and track functional and code coverage metrics to ensure thorough verification.
• Ensure that verification quality meets or exceeds industry standards and project requirements.
• Edge-based AI inference is preferred.

Requirements

What you need to have to be successful

• BSEE /MSEE 5-8 years Degree of experience in block, sub-system, and full-chip verification
• Should have delivered multiple chips functioning to Specification.
• Identify and manage verification deliverables, milestones, and schedules.
• Proactively identify potential verification risks and develop mitigation strategies.
• Collaborate with design, architecture, and software teams to understand and verify design intent.
• Communicate verification progress, issues, and results to stakeholders and management.
• Strong in understanding multiple architectures, integrating 3rd party IPs/VIPs, and working with mixed-signal designs with low-power design and verification challenges
• Strong understanding/exposure to Design Verification for low-power battery-operated designs is highly desired.
• C-based verification in an SoC environment is required
• Experience with ARM processor-based designs and low-power design techniques is a plus.
• Languages: SystemVerilog (UVM), Verilog, C/C++, Python, Perl or Makefile
• Technologies: ARM M/RISC-V (Preferred), AMBA AXI/AHB/APS, DMA, Flow Control, Serial Devices, Qo5
• Preferred technologies: MIPI(CSI/DSI), Crypto, OTP, DSP, Low-Power

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marketnode is Asia-Pacific’s trusted blockchain-powered financial market infrastructure (FMI) backed by HSBC, SGX Group and Temasek. We believe in the power of programmable assets and believe traditional financial instruments can be originated, traded and served better leveraging blockchain technologies. Our current product focus is funds, credit and structured products with a view to expand these offerings in-line with market demands.

At Marketnode, we operate two flagship platforms:

• Gateway an end-to-end platform encompassing data, workflow, tokenization and asset servicing
• Fundnode a one-stop funds settlement infrastructure for transaction management, funds processing, and record-keeping

Having recently closed our Series A investment with major financial institutions such as HSBC, Marketnode is now well positioned for it’s next growth phase and is looking for a Lead Engineer, QA to lead our overall QA strategy and implementation for all our products.

If you are passionate about and interested in the nexus between fintech and capital markets, we would like to talk to you. The role is based in Singapore and reports to the COO.

Key responsibilities:

QA Strategy & Planning:

• Define and implement a comprehensive QA strategy for both manual and automated testing across various fintech applications.
• Collaborate with cross-functional teams (development, product management, and operations) to create test plans, define test cases, and ensure full test coverage.
• Set quality standards and best practices for the QA team and broader engineering organization.

Automation Leadership:

• Lead the design, development, and maintenance of test automation frameworks, ensuring scalability and efficiency.
• Drive the adoption of test automation in areas such as regression, integration, and performance/load/capacity testing.
• Evaluate and integrate new automation tools and technologies to enhance testing efficiency and accuracy.

Test Execution & Reporting:

• Manage the execution of test plans, including functional, non-functional, integration, and end-to-end testing.
• Oversee defect management, including tracking, reporting, and prioritizing issues in collaboration with development teams.
• Provide clear, concise, and actionable test reports and metrics to stakeholders.

Team Leadership & Mentorship:

• Mentor and guide QA engineers in best practices, automation techniques, and problem-solving approaches
• Work closely with the engineering and product teams to ensure alignment between QA efforts and business goals.
• Foster a culture of continuous improvement within the QA team, encouraging knowledge sharing and collaboration.

Continuous Improvement:

• Identify and implement process improvements to enhance testing efficiency and product quality.
  Stay up-to-date with industry trends, best practices, and emerging tools in QA and test automation, ensuring that Marketnode remains at the cutting edge of quality assurance.

Requirements

Experience:

• 10+ years of experience in engineering / software quality assurance, with 5+ in QA automation.
• 5+ year leading QA teams or projects in a high-paced, agile environment, preferably in fintech or a similar industry.

Technical Skills:

• Must have Strong knowledge of scripting/programming languages (e.g., Python, Java, etc.).
• Expertise in building and maintaining test automation frameworks using tools such as Selenium, Cypress, or similar.
• Previous experience of testing blockchain based applications and can articulate the nuances of such,
• Experience with continuous integration/continuous deployment (CI/CD) pipelines and tools like Bitbucket, Jenkins, GitLab CI, or CircleCI.
• Knowledge of testing RESTful APIs and working with tools like Postman or REST-Assured.

Leadership & Collaboration:

• Strong leadership and mentorship skills, with the ability to guide and inspire a team of QA engineers.
• Excellent communication skills, with the ability to present complex technical concepts to non-technical stakeholders.
• A track record of driving quality improvements and process optimizations.
• Proven ability to work directly with customer / external stakeholders to facilitate industry-wide test scenarios

Education:Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

We are looking to speak to Data Engineers with experience in the Crypto Industry!

You will design and deploy resilient data infrastructure that converts raw data into valuable insights. Your role will involve creating scalable data pipelines and models that support key decision-making across the organization. Your expertise will be essential in establishing data governance practices and ensuring the integrity, accessibility, and dependability of data across our systems.

Responsibilities

• Design & Build: Develop and maintain scalable data pipelines, efficient ETL processes, and robust data warehousing solutions to manage complex data needs.
• Optimize & Scale: Enhance data infrastructure performance, implement data quality protocols, and create automated monitoring systems for proactive issue detection.
• Empower & Enable: Collaborate with product, engineering, and go-to-market teams to deliver data-driven solutions that provide actionable strategic insights.
• Rapid Response: Respond swiftly to time-sensitive data requests and ad-hoc queries, delivering critical analyses and data solutions with urgency while ensuring precision and reliability.

Requirements

• Experience: Over 7 years of hands-on data engineering expertise.
• Data Architecture: Extensive experience in data modeling, data warehouse design, and implementing ETL best practices.
• Technical Mastery: Advanced proficiency with modern data stack technologies, including Snowflake, Airflow, DBT, and AWS.
• Systems Thinking: Strong background in distributed systems, data streaming technologies (Kafka, Kinesis), and optimizing large-scale data workflows.
• Agility: Demonstrated ability to quickly address urgent data requests and deliver timely solutions to critical business needs.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg

Job Responsibilities

1. Responsible for the development and maintenance of the company website.

2. Responsible for the development and maintenance of hybrid pages for the company’s app.

3. Responsible for the development of operational activities.

4. Development and maintenance of the component library.

5. Optimization of system performance.

Job Requirements

1. Bachelor's degree or higher in Computer Science or related fields, with over 2 years of front-end development experience.

2. Proficient in CSS, JS, HTML, etc., with the ability to independently complete page development.

3. At least proficient in one mainstream front-end framework, such as React or Vue; familiarity with React is preferred.

4. Familiar with Web application system development, with some understanding of the HTTP protocol and web servers.

5. Proficient in front-end engineering build tools, with experience in at least one large-scale project.

6. Strong interest and in-depth insights into the latest front-end technologies and implementations in the industry.

Job Description & Requirements

We are seeking a Senior Data Engineer with 10+ years of experience in software development and expertise in Big Data technologies. The ideal candidate will work on designing, developing, and maintaining scalable data pipelines and analytics platforms to meet diverse business requirements.

Responsibilities:

• Build and optimize large-scale data pipelines using Hadoop, Spark (Core, SQL,Streaming), and PySpark.
• Manage and process structured and semi-structured data using Hive, Sqoop, Impala, and Kudu.
• Develop and implement streaming data solutions with Apache Kafka.
• Collaborate with cross-functional teams to understand technical requirements and implement data-driven solutions.
• Perform data validation, quality checks, and recon reports to ensure high data accuracy.
• Work on AWS services (S3, Glue, Athena) for cloud-based data workflows and analytics.
• Translate legacy systems to open-source frameworks, leveraging technologies like Python and SQL.
• Optimize performance and scalability for data processing and storage systems.
• Utilize Java/J2EE, Hibernate, and Struts frameworks for backend application development.
• Provide mentorship to team members and support in troubleshooting and debugging complex data issues.

Requirements:

• Proficiency in Big Data ecosystems, Spark, Hadoop, and related technologies.
• Strong experience with PySpark, data transformation, and aggregation techniques.
• Hands-on with AWS services and cloud-native data pipelines.
• Solid understanding of SQL, RDBMS, and data integration tools.
• Expertise in Java/J2EE frameworks and application development.
• Strong communication and problem-solving skills.

Reporting to the Head of Engineering, Chubb Life, the primary responsibility of the Principle Engineer - Data for Chubb Life is to cultivate data engineering skills and adopt new age data tools into Chubb Life to support the fast-growing business and customer needs. Concurrently, success will also be viewed in aligning Chubb Life approaches to Chubb Group’s overall target operating models. As Chubb Life operates an extensive matrix reporting structure, strong influencing skills are critical in ensuring all technology related services and deliverables are executed within business expectations.

You will form strong working partnerships with business and technology leaders, plan and implement data engineering programs, formulate data and analytics strategies for solving business problems.

You will have superb engineering, technical, business and communication skills to be able to work with functional leaders to define and prioritize key data needs and build data products & platforms.

Responsibilities

• Develop the vision for Chubb Life’s data engineering approach and drive the data engineering strategy in tandem with the data transformation program
• Accountable for the data pipelines and data platforms that support the business needs across Chubb Life businesses
• Build a data engineering organization and governance model that is business focused, proactive, and resilient
• Attract, hire, and retain top talent, creating an engineering culture that fosters innovation and collaboration
• Promote data governance and master/reference data management as a strategic discipline
• Implement strategies to monitor the effectiveness of data management
• Be an inspiring engineering leader, mentor, and coach, be an active member of the data leadership team
• Evaluate emerging data technologies and provide thought leadership to determine their business benefit and impact on the future-state data platform
• Manage and drive the relationships between Chubb Life Global and the Global Life teams across geographic locations, establishing the ongoing operating model
• Proactively engage with teams in market and global offices to design and execute on a roadmap for internal, partner, and client data solutions for the business
• Evolve the way the business thinks about the importance of data and show how a robust data strategy can drive substantial value to our customers and clients.
• Work with the Data Delivery functions to form a model that supports delivery at a strategic and tactical level to support speed to market and insights
• Work with Life Head of Data Transformation and the group Data engineering teams closely to achieve the ambitions of Life data

Core Competencies

• Customer focused, results and action oriented
• Excellent communication and interpersonal skills with the ability to actively engage staff and stakeholders, communicate vision, effectively communicate Data and Analytics concepts / solutions, and influence appropriately
• Strong time management and prioritization skills
• Well-developed delivery skills
• Change agent and appreciation of Agile principles and methodologies
• Demonstrated ability to drive business improvement and effectiveness via well designed data solutions
• Ability to proactively identify data-driven issues and opportunities, and use the appropriate level of technical acumen to drive solutions
• Ability to navigate and succeed in a large global enterprise
• Ability to set direction and participate in new initiatives when required, research, recommend and document modern technologies and processes that will provide benefits to the business
• Subject matter expert contributing to Chubb Life’s business and data strategy, ensuring the data architecture, infrastructure, methodologies, and tools employed are best practice and follow established governance processes

Additional Requirements

• At least 15+ years of experience in Software Development and/or Data Engineering Best Practices and development
• University qualification in computer science or equivalent data field qualification
• Proven experience in large multinational financial services industry, and previously held a data engineering leadership role
• In-depth experience in designing and implementing enterprise-wide cloud data and analytics platforms
• Hands-on architecture and delivery experience in large scale, cloud data management solutions
• Hands-on experience architecting and implementing large scale multi discipline master/reference data management, cloud data lake and analytics platforms
• Data technology literate with a detailed understanding of the modem data architectures and data analytics platforms
• Presentation and facilitation and design-thinking skills
• Ability to collaborate and communicate with executive level business leaders
• Insurance business domain, data/content and process understanding
• Knowledge of relational/object modelling, knowledge/graph modelling techniques
• Understanding of metamodels, taxonomies and ontologies
• Ability to assess rapidly changing technologies and apply them to business needs
• Good financial acumen and experience in planning and budgeting

• Minimum of 2years of experience in desktop application administration and support.
• Strong knowledge of GL OMS trading platforms and SGX applications.
• Familiarity with workflows involving SGX, SSH, and SFTP protocols.
• Proficiency in Level 1 network troubleshooting, including kiosk PC and network switch support.
• . Monday to Friday (5-day workweek).

 Covid-19 vaccination compliance is mandatory.

JD :

· IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

· Proficiency in troubleshooting Windows operating systems.

· Familiarity with Active Directory, Microsoft 365 & MS office products.

· Basic understanding of networking (TCP/IP, DNS, VPN).

· Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).

· Any Windows Server knowledge will be added advantage.

Education

· Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience

· Minimum 3 years in an IT support or helpdesk environment preferred.

· First level support to users in Singapore Operations and Extended Operations in other regions for hardware, software, and network-related issues.

· Diagnose and resolve technical issues in a timely manner, escalating to higher levels of support when necessary.

· Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

· Assist with the setup and maintenance of user accounts, permissions, and access controls.

· Monitor, Assign and report Service Desk tickets.

· Ensure software updates and patches are deployed regularly.

· Monitor system performance and network stability, reporting issues promptly.

· Assist with backup and recovery processes to ensure data integrity.

· Collaborate with IT teams to deploy system upgrades and new technologies.

· Work with other vendors which need secondary support and ensure closure of issues.

· Document reported issues, resolutions, and follow-up actions in the ticketing system.

Additional details:

Job Type : 12 months Contract - Extendable

Location : Jurong East

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

• Minimum of 2years of experience in desktop application administration and support.

• Strong knowledge of GL OMS trading platforms and SGX applications.

• Familiarity with workflows involving SGX, SSH, and SFTP protocols.

• Proficiency in Level 1 network troubleshooting, including kiosk PC and network switch support.

• Monday to Friday (5-day workweek).

Covid-19 vaccination compliance is mandatory.

About the Company

We tackle engineering challenges to ensure data consistency, security, and scalability. Collaborating with data experts, we optimize models and platforms to enhance user understanding and campaign delivery, fostering growth in a competitive market.

About the Job

We seek an experienced QA Lead to ensure the quality, performance, and reliability of internal systems critical to our mobile gaming operations. This role involves leading QA engineers, collaborating with stakeholders, and maintaining high standards for non-game business tools and platforms.

• Quality Assurance: Develop and manage test plans, address quality issues, and collaborate on system performance improvements with a focus on compliance and security.
• Team Leadership: Lead and mentor QA engineers, resolve escalations, and refine processes for productivity and system quality.
• Collaboration: Coordinate with cross-functional teams to align systems with business goals and resolve quality challenges.
• Recruitment & Reporting: Hire and train QA talent, maintain clear documentation, and report progress, risks, and metrics.

Requirements

You would need min Bachelor’s degree in Computer Science or a related field.

• 8+ years in QA for internet products, including leadership roles; experience with critical business systems preferred.
• Strong expertise in QA methodologies, tools (e.g., Jira, TestRail), and automation frameworks; CRM/ERP knowledge is a plus.
• Proficient in programming languages (e.g., Python, Java, Go) with familiarity in web/server architecture and application frameworks.
• Skilled in automated testing, performance testing, and QA system design with hands-on experience in CI/CD pipelines and server-side testing.

R1332781

• Minimum of 2years of experience in desktop application administration and support.
• Strong knowledge of GL OMS trading platforms and SGX applications.
• Familiarity with workflows involving SGX, SSH, and SFTP protocols.
• Proficiency in Level 1 network troubleshooting, including kiosk PC and network switch support.
• . Monday to Friday (5-day workweek).

 Covid-19 vaccination compliance is mandatory.

Job Summary

We are seeking a highly skilled Site Reliability Engineer (SRE) to join our team. As an SRE, you will play a critical role in enhancing system reliability, performance, and scalability while ensuring the seamless functioning of our production environments. This is an opportunity to work in a fast-paced, dynamic environment and make a significant impact.

Mandatory Skill-set

• Degree in Computer Science or Engineering or Information Systems;
• At least 10+ years of experience in system administration, SRE, or DevOps roles;
• Strong expertise in Unix/Linux systems and databases such as MySQL, MariaDB, SingleStore, or MongoDB;
• Experience with high availability and high-scale systems;
• Proficiency in Python and Unix scripting for automation;
• Experience with incident management, including post-incident retrospectives and resolution;
• Knowledge of cloud platforms and modern monitoring tools such as Prometheus, Grafana, or equivalent.

Desired Skill-set

• Familiarity with database backup, archiving, and system performance tuning;
• Ability to work in a fast-paced environment, driving continuous improvement in system performance and reliability.

Responsibilities

• Develop, implement, and monitor solutions that improve reliability and performance of production services;
• Manage and resolve production incidents, ensuring minimal downtime and documenting post-incident reviews;
• Automate repetitive tasks, streamline deployment processes, and continuously enhance operational efficiency;
• Work closely with development, operations, and product teams to design scalable and reliable infrastructure solutions;
• Utilize monitoring and alerting tools to track system performance, availability, and scalability, ensuring timely responses to potential issues;
• Ensure all deployed systems adhere to security and compliance standards, managing potential vulnerabilities and security risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

As an Associate, you will be Project Manager leading a team of engineers and technicians responsible for delivering projects. If you are a Singapore registered Professional Engineer, you will be assigned to be Qualified Person for the projects.

The principle activities of the role will be:

• Managing the projects internally and be responsible to Project Director and Geography Leader on successful commercial outcome of the projects
• Preparing and overseeing the implementation of project plans.
• Leading a team of engineers and technicians in the successful delivery of projects.
• Reviewing engineering design and endorse Structural Plan submissions as a Qualified Person.
• Maintaining good client relationship.

The Opportunity

• Lead the technical / design input on such projects, ensuring work quality is maintained at the expected standard and provide detailed design work within building structures engineering and related areas
• Where appropriate, to liaise with the Business Units within the geography and more broadly across the region, providing expertise on building structures engineering as appropriate.
• Extend relationships with clients to enable an expansion of business opportunities for the Building Structures Business Unit, and (where appropriate) other Business Units within the geography.
• Prepare project reports for client summarizing key issues and strategically advising on best outcomes and assist in the ongoing development and maintenance of quality systems within the Singapore office.
• Participate in broader Office, Geography, Regional and/or Arup Group wide activities as assigned or appropriate.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.

You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

Is this role right for you?

• Advanced Degree or Master’s in civil engineering or equivalent with at least 10 years of relevant experience in Structural Engineering in Building projects withing a consulting environment.
• Proven track record of a diverse range of projects such as in low- and high-rise building, PPVC, Pre-stressed and Timber structures and able to quickly develop successful client relationships.
• Able to demonstrate strong design ability and engineering skills and knowledge
• Experience in managing key projects, including the supervision of multi-disciplinary project teams where appropriate and effective technical supervision and development of less-experience team members.
• Singapore Registered Professional Engineer in PEB or professional qualifications with equivalent professional institutions with excellent planning, organizational and time management skills.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair, and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling eligible members to share in the results of our collective efforts.

Please see a list of Arup’s Singapore benefits below:

• Hybrid working policy & flexible working hours
• 13th month bonus
• Birthday leave
• Paid parental leave for birth mothers 16 weeks & new parents (excluding birth mothers) 4 weeks
• Purchase Additional leave of up to 20 days (permanent employees)
• Paid Annual subscription to relevant Professional association.
• Reimbursement of Professional Engineers application and examination Fees
• International mobility opportunities
• QP allowance
• Site Allowance
• Work related travel insurance
• Dental expense cover
• Marriage leave (3 days)
• Examination leave (2 days)
• Family care leave
• Bike Loans of up to SGD2000

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Arup provide an environment where you will make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

Please apply directly through our applicant tracking system. Shortlisted candidates will be contacted by Talent Acquisition to discuss next steps. Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Arup does not accept unsolicited resumes from recruiters or employment agencies.

POSITION SUMMARY

An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.

JOB RESPONSIBILITIES

• Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
• Network, Desktop & Server OS support & administration.
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
• Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems.
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Attend to emergency calls & weekend /off hours support.
• Any other responsibilities & ad hoc assignment as required.

JOB REQUIREMENTS

• NITEC or higher.
• Min 1 year experience in IT field works.
• Knowledge of current Windows & mobile operating systems.
• Good knowledge in IT hardware & administration support for Microsoft Windows.
• Strong analytical & problem-solving skills.
• Candidates familiar Microsoft Dynamics NAV, Microsoft Windows.
• Server & Microsoft SQL Server will have an added advantage.

Company Overview

Ambiq's mission is to develop the lowest-power semiconductor solutions to enable intelligent devices everywhere by developing the lowest-power semiconductor solutions to drive a more energy-efficient, sustainable, and data-driven world. Ambiq has helped leading manufacturers worldwide develop products that last weeks on a single charge (rather than days), while delivering a maximum feature set in compact industrial designs. Ambiq's goal is to take Artificial Intelligence (AI) where it has never gone before in mobile and portable devices, using Ambiq's advanced ultra-low power system on chip (SoC) solutions. Ambiq has shipped more than 250 million units by 2024. For more information, visit?www.ambiq.com.

Our innovative and fast-moving teams of research, development, production, marketing, sales, and operations are spread across several continents, including the US (Austin and San Jose), Taiwan (Hsinchu), China (Shenzhen and Shanghai), Japan (Tokyo), and Singapore. We value continued technology innovation, fanatical attention to customer needs, collaborative decision-making, and enthusiasm for energy efficiency. We embrace candidates who also share these same values. The successful candidate must be self-motivated, creative, and comfortable learning and driving exciting new technologies. We encourage and nurture an environment for growth and opportunities to work on complex, engaging, and challenging projects that will create a lasting impact. Join us on our quest for 100 billion devices. The endpoint intelligence revolution starts here.

Scope

The Timing Lead Engineer will plan and lead timing-related activities for Ambiq’s next-generation technology development. This will include defining signoff criteria, analyzing, developing design methodology, and managing tape-outs day-to-day driven by Ambiq’s Advanced Development team. The lead will work closely with other members of the Advanced Development team and the broader engineering community at Ambiq to develop and deploy Timing signoff-related flows and methodologies to support production chip development.

The successful candidate will be comfortable working both independently and in a leadership position, collaborating with a variety of senior engineers. The successful candidate will also be comfortable with the uncertainty of new methodology development and have a strong sense of independent drive.

Specific Responsibilities

• Define and own SoC timing signoff criteria, process corners, derates, uncertainties, and their tradeoffs. Be responsible for delivering system-on-chip (SoC) Full-Chip Static Timing Analysis.
• Define and own full chip timing constraint creation and validation, timing signoff checklist criteria, perform full chip STA, timing ECO creation and oversee final timing signoff for SoCs. Drive clock tree planning and implementation for SoCs to achieve best energy, performance, and area.
• Be responsible for synthesis, PI, reliability signoff and ESD analysis, drive feedback, and recommend design solutions. Work with product development teams to rapidly deploy timing related methods in products.
• Plan and lead timing and other related activities for test chips owned by the Advanced Development team. As part of this effort, lead a small group of internal and/or contract resources.
• Maintain a relationship with and collaborate with 3rd party CAD tool vendors and fab during the development of new flows and methodologies. Validate and refine new techniques as part of a team that is building complex test chips in advanced FinFET nodes.

Requirements

• A bachelor’s or master’s degree in electrical engineering or a related field is required.
• Minimum 10 years of experience of hands-on experience in Static Timing Analysis, flows and methodologies for timing closure and have a strong understanding of noise, crosstalk, and OCV effects, aging, HTOL, soft errors in advanced FinFET nodes (16nm, 12nm, 7nm, 5nm)
• Proficient in Synthesis, place and route, UPF, Power integrity and reliability signoffs. Familiar with circuit modeling, including SPICE models, and worst-case corner selection.
• Experience with large design STA and Timing Closure. Familiar with ECO techniques and implementation. Experience with STA signoff constraint authoring for full-chip level, tape-out signoff requirements, checklists, and associated automation.
• Experience in Cadence EDA tools (e.g., Genus, Innovus Tempus).
• Experience developing new technologies and transitioning those technologies to production is highly desirable. Familiar with important aspects of timing of SoC designs in bulk and FinFET technologies.
• Good programming skills with Perl and TCL.

This role is responsible for one of the front-end process modules in Office Printhead or PageWide Printbar manufacturing lines and required to apply subject matter knowledge to drive technical and operational excellence in the manufacturing processes. Expected also to work on problems of diverse complexity and scope.

May participate in project team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities

• Designs engineering solutions, including methods, operation sequences, and processes for the manufacturing of parts, component sub- assemblies, and final assemblies, based on established engineering principles and in accordance with general specifications and requirements.
• Lead issue diagnosis and problem-solving, using a systematic problem solving approach.
• Work in a project team of other manufacturing engineers and internal and outsourced manufacturing partners to develop and execute reliable, cost effective and high quality manufacturing solutions for moderately-complex products from new- product introduction through end of lifecycle.
• Delivers professionally written reports, and supports realization of operational and strategic plans.
• Collaborates and communicates with management, internal and external partners in outsourced manufacturing or development r regarding process and standards compliance, recording and reporting issues, and recommendations for problem resolution for manufacture of existing products.
• Represents the manufacturing engineering team for all phases of larger and more- complex development and manufacturing projects.

Education & Experience Recommended
• Bachelor’s or Master’s degree in Manufacturing engineering, Mechanical Engineering, or any other manufacturing related discipline
• Typically has 2-4 years of work experience, preferably in product/process engineering, or a related field or an advanced degree with 0-2 years of work experience.

Knowledge & Skills

• Using engineering tools and software packages to design and automate manufacturing processes.
• Strong analytical and problem-solving skills.
• Competent in adopting manufacturing methodologies such as Lean Manufacturing, Continuous Improvement etc.
• Understanding of material properties and hardware and electrical component design.
• Using empirical analysis, modeling and methodologies to validate manufacturing process and tooling design and specifications.
• Proficient in English. Good written and verbal communication skills.
• Ability to effectively communicate ideas to stakeholders
• Competency in Industry 4.0 technologies/Digitalization/Data Analytics is a plus.

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

About the Company

We tackle engineering challenges to ensure data consistency, security, and scalability. Collaborating with data experts, we optimize models and platforms to enhance user understanding and campaign delivery, fostering growth in a competitive market.

About the Job

You will design, architect, and develop internal systems and platforms.Collaborate with cross-functional teams to integrate back-end systems with front-end platforms and databases seamlessly. Other responsibilities are as follows:

• Optimize the scalability, performance, and reliability of back-end systems.
• Identify and resolve technical issues to ensure smooth operation of systems.
• Contribute to enhancing software development practices, maintaining high standards for code quality, testing, and deployment.
• Create and maintain documentation on technical designs, system configurations, and implementation details for internal use.

Requirements

You would need a min Bachelor’s degree in Computer Science, Software Engineering, or a related field.

• Min 5 years of professional experience in a similar role.
• Strong coding and documentation practices, attention to code style, familiarity with design patterns and principles, and a focus on continuous project optimization.
• Proficiency in programming languages Java or Golang.
• Familiarity with common Internet technologies such as Linux systems, MySQL, RPC, MQ, caching technologies, and microservice architectures. Experience in API development and integration is essential.
• Strong understanding of business needs, with experience leading or contributing to large-scale software platform projects, particularly in process systems and middleware development.
• Experience with user growth (paid acquisition) systems is a plus.
• Experience with JavaScript, CSS, and frontend frameworks like React or Vue is a plus.

R1332781

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Ensure the development of new products and the assurance of current products that are robust, reliable, top quality, with delightful customer experience in product usage.
• Define, develop, and contribute to innovation projects, including:
  • New product development
  • Introduce or evolve product test methods
  • Conduct field studies and experiments
  • Develop and prove the hypothesis with correlation studies/experiments
  • Process digitalization and automation
  • Data analytics and visualization
• Provide training to MPa or test partners to facilitate PQC (Pre-Qual check), SNV (Safety net validation), and System testing, as well as technical support if needed.
• Requirements of analysis; test planning, execution (functional & integration test for both apps and software), and reporting.
• A validation system was developed to assess the design holistically through the customers' lens.
• Conduct gamma testing on products nearing release, following defined test plans and scenarios.
• Collaborate with cross-functional teams, including developers, product managers, and quality assurance teams, to ensure issues are understood and resolved effectively.
• Other duties that may be determined by Management.

• Degree in Mechanical, Mechatronics, Electrical/Electronics, Computing, or any field of Engineering with programming/scripting skills.
• Minimum of 3 years of experience in reliability testing or a related role.
• Strong knowledge of electrical systems, components, and testing methodologies.
• Experience with electrical test equipment and instrumentation.
• Proficiency in data analysis and statistical tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore’s best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.

Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Serving of food and drinks to guests
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

What to expect:

• Direct transport in to restaurant from Harbourfront MRT
• 5 day work week
• Join a dynamic, young and fun loving service team
• Amazing daily views of Singapore's most idyllic stretch of beach
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange an interview.

Job Description:

O+O Service Delivery Manager will be responsible for L’Oreal North Asia & SAPMENA online and offline platform operation including eCommerce, OMS, CRM.

Manage Relationship with business on Run service

• In charge of Run activities for applications or services and conduct business review with business representatives
• Manage escalation from business teams and ensure business continuity and follow till closure
• Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)
• Own critical outbound communications from IT with business
• Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams
• Track and ensure business satisfaction and take necessary action to improve CSAT progressively

Monitor and control service delivery

• Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable
• Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence
• Work with Application management service partner to generate actionable insights to improve system availability and performance
• Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits
• Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams
• Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)
• Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions

The role:

This role not only governs operation vendors to provide daily IT operation support to business users but also requires very hands-on work resolving and preparing incident reports for critical/P1 incidents. It always acts as the SPOC(Single Point of Contact) from the Zone IT Operation team to manage business requirements and expectations for IT Support.

This role needs to work closely with the project team during the new project transition, including optimizing the handover process, redefining the knowledge-sharing checklist, and reviewing and sharing critical incidents post-go-live or under the AMS operation scope.

This role will also need to work closely with the non-digital domain IT SDMs to provide one IT operation support, including but not limited to Infrastructure, Security, Network, and Integration, as well as local digital IT counterparts, Global IT and CDMO, and platform support teams.

Key Job Accountabilities:

• Take the responsibility for all incidents and service requests backlog management post project go-live.
• Ensure all projects well handed over from delivery to operation vendor with the right governance from Zone IT.
• Set up from scratch or optmize exiting process to govern operation vendors provide IT support within aligned SLA per SOW.
• Proactive to drive or initial discussion with internal or external teams to align cross domain support process.
• Responsible for providing consistent monthly/quartly IT operation report to local team and share through IT webinar or email notification.
• Responsible for inbound and outbound data monitoring (API & batch file both) governance, ensure E2E data quality management take in place across all ecosystems.
• Host regular meeting with local team, understand business pain points and address their concern, engage operation vendor to address issue in a timely manner.
• Define and align holiday season support process during Double11, Double 12, X-Mas, Black Friday and New Year.
• Hands on or lead the teams support critical/P1 incidents, including but not limited to find root cause and resolve the issue permanently or set up monitoring process to prevent it happening again.
• Ensure timley notification will be sent/updated to all stakeholders when critical/P1 issue happens or planned/unplanned downtime.
• Account Request management including creation/modification/deactivation and audit support.
• Make sure in-scope applications/websites stability and availability, and improve user satisfaction on the IT operation we provided.
• Follow global standard ITSM policy and streamline to NA&SAPMENA zone, such as move ITSM tool from Jira to SNOW for all in-scope digital applications.

Profile & Position Requirements :

• At least 5 years Online or Offline IT operation experience in multicultural company, preferably with the knowledge of Anchanto, Salesforce, GCP, Tealium platforms support.
• With the mindset of continuous improvement from process governance perspective for leading operation vendors provide contingency IT support.
• Good communication skill in managing key business stakeholders requirements and expectation, and work closely with the other internal/external teams.
• Good time management skill to handle multiple tasks in an aglitiy way.
• Ability to govern operation vendors to manage the high tickets backlog and address high priority tickets.
• Proactive and self-motivated person, a good team player.
• ITIL certification and PMP certification is preferred.