About the Company
A global leader in healthcare, specializing in endoscopy systems and medical devices. The company is committed to advancing medical ..
About the Company A global leader in healthcare, specializing in endoscopy systems and medical devices. The company is committed to advancing medical technology, providing solutions that improve patient care and clinical outcomes.
About the Team | Manager You will be part of the Regional Endoscopy Division, working closely with the Regional Technical Supervisor. This role requires collaboration with subsidiaries and distributors across the region to provide technical support and expertise, ensuring the smooth operation of the company’s products.
About the Job In this role, you will handle both technical repairs and support for endoscopy systems. Your responsibilities include repairing endoscope products from customers, entering repair data, creating repair analysis reports, and coordinating technical support via email. You will also be tasked with ensuring that repairs meet quality specifications and assisting with the training of subsidiaries and distributors. Additionally, you will provide field service support to Field Service Engineers (FSE) and contribute to service improvements in collaboration with the Technical Supervisor.
Skills and Experience Required Ideally, the right applicants will possess the following:
Minimum of 3 years of work experience, preferably in the same or a similar industry.
Strong team player with attention to detail and the ability to multitask.
Proficient in Microsoft Word, Excel, PowerPoint; knowledge of IT (hardware/software) is a plus.
Basic equipment repair skills, including disassembly and soldering.
Willingness to take on new challenges and meet repair targets.
Customer-service oriented with the ability to present in classroom settings.
If you are a strategic and driven professional with expertise in technical support and endoscopy systems, this role offers an exciting opportunity to shape the future of healthcare across the region.
To apply online, please use the 'apply' function. You may contact Putra Nur Afiq (EA: 94C3609/R22105891) directly via email or LinkedIn for learn more. We regret to inform you that only shortlisted candidates will be notified.
Account Manager [After Sales Service]
Salary: $2800 - 3300 + $750 Transport Allowance
Working Days: 5 days , 8– 5.15pm
Location: Kwong Min Road (Boo..
Account Manager [After Sales Service]
Salary: $2800 - 3300 + $750 Transport Allowance
Working Days: 5 days , 8– 5.15pm
Location: Kwong Min Road (Boon Lay)
Job Description
Overview for the role:
Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.
Operational Support:
Coordinates, prioritizes, and resolves issues encountered by the team.
Optimizes the usage of manpower, standard time, equipment, and energy of the team.
Customer Relationship Management:
Escalates critical/complex issues that will impact the business and manage quality issues.
Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Financial Oversight:
Forecast, monitor, and document financial performance against plan.
Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.
Team Management:
Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
Manage a team of service technicians direct reports, and a few in-house subcontractors.
Logistics and Procurement:
Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.
Contract Management:
Responsible for contract renewals and simple repair quotations process.
Health, Safety, and Compliance:
Drive EH&S initiatives, create EHS awareness and monitor compliance
Performance Metrics:
Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins
Job Requirement:
Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
Proficiency in Microsoft Business Central or similar tools.
Understanding of EH&S standards and practices is a plus for the role.
Job Descriptions
Coordinating and attending to all guest service operations and information requests from guests
Greet, receive and bid farewell ..
Job Descriptions
Coordinating and attending to all guest service operations and information requests from guests
Greet, receive and bid farewell to guests at the front reception counter.
Collect payment from guests at the front reception counter before letting them enter the lounge.
Assist customers with their internet access requirements.
Arrange shower facility for customers.
Carry out regular checks of all areas of the lounge, such as the food counter, shower room, toilet, and internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
Maintain the customer satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
Assist in handling ad hoc projects as assigned
Requirements
Relevant experiences in hotel or hospitality are an advantage
Outgoing, presentable with good interpersonal and communication skills
Able to work independently and under pressure
Excellent command of spoken and written English
Required to perform shift work (Morning, Afternoon, and Night)
Will be required to work on weekends, Public Holidays with long-standing hours
Role - Customer Service Officer (Call Center)
Work Location - Science Park
Contract Period - 1 year
Key Accountabilities
Achievement of a good B..
Role - Customer Service Officer (Call Center)
Work Location - Science Park
Contract Period - 1 year
Key Accountabilities
Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
Achievement and maintenance of customer satisfaction
Job Responsibilities & Duties
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
Logged all calls reported into the case management system.
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
The following would depend on the experience of the candidate and on need basis:
Generates management reports.
Provides assistance and guidance to junior colleagues.
Perform other duties as assigned
Minimum Qualification:
Diploma in IT or Business or related discipline
Minimum Years/Type of Experience:
Minimum 1 year of call center experience
Having good communication skills (speaking and writing)
Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
Working Hours
Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)
staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm
Remarks
Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
Introduction:
Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, an..
Introduction:
Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.
Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!
Responsibilities:
Manage clients’ relations and build contacts with potential clients for new business opportunities.
Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
Identify leads and lead new business opportunities to expand distribution channels / networks.
To exceed or achieve monthly sales targets / new business development served in the assigned area.
Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
Carry out and plan other sales and marketing functions to increase efficiency.
Take initiative in implementing best practices to perform duties.
Requirements:
3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
Proven sales experience meeting or exceeding targets
Proven ability to drive the sales process from plan to close
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Service Technician (Electrical Switchboards) #70251
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
1 day ago
Job Description
Industry/ Organization Type: Manufacture of Electrical Equipment
Position Title: Service Technician (Electrical Switchboards)
W..
Job Description
Industry/ Organization Type: Manufacture of Electrical Equipment
Position Title: Service Technician (Electrical Switchboards)
Working Location: Nearest MRT – Woodlands North/Admiralty
Working Hours: Monday – Saturday, 8.30am – 6pm
Salary Package: Up to $2,500 + VB + OT
Duration: Permanent
Key Responsibilities
Perform the installation and commissioning of Electrical Switchboards on various sites, ensuring all components meet the required specifications and standards.
Respond to service calls promptly, providing exceptional on-site service support, and troubleshoot any issues that arise efficiently.
Maintain continuous follow-up with customers regarding service issues to meet and exceed customer expectations, ensuring satisfaction and service quality.
APPLY NOW!!!
Minimum qualification of GCE 'N' level or Nitec in Mechanical/Electrical Engineering
Prior experience working with Electrical Switchboards is preferred
Inexperienced candidates are welcome to apply as training will be provided
Kindly apply through ANY of the following methods:
Submit your application by clicking the APPLY button;
Email your resume to [email protected]. Please indicate #70251 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114
Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers..
Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers regarding delivery timelines, including managing system project orders, placing purchase orders with suppliers, and overseeing logistics matters.
Release shipments for picking and packing, coordinating with freight forwarders for pickups.
Assist Field Service with service orders and billing.
Address quality complaints between customers and the source plant.
Update lead times for equipment parts.
Monitor and follow up on incoming shipments (including equipment parts) for system projects.
Perform ad-hoc administrative tasks as assigned.
Job Requirements:
Minimum GCE 'A' Level or a Diploma qualification.
Proficiency in MS Office applications (e.g., Excel).
Familiarity with SAP is preferred.
Experience working with international customers.
Strong organizational and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Knowledge of logistics, order management, and quality control processes.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greet..
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
Assisting passengers with special needs or providing customer service in exclusive premier lounges at Changi Airport.
Being responsible for buffet table presentations.
Handle meet/greet services at the reception area and perform basic computerized transactions.
Requirements:
Pleasant with a cheerful disposition and good interpersonal skills
Dynamic individual with service aptitude and willingness to go the extra mile
Proficient in English and a second language for effective communication with international passengers
Interested candidates kindly email your updated resume to [email protected]
Applicants who possess relevant experience for the above responsibilities are most welcome to apply.
If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.**
Megan Chan Xin Yi
Registration Number: R24123277
EA License No: 06C2859 (MCI Career Services Pte Ltd)
Our client is renowned luxury hotel architecture firm seeking a highly skilled and experienced Senior Manager to lead our MEP Technical Services team...
Our client is renowned luxury hotel architecture firm seeking a highly skilled and experienced Senior Manager to lead our MEP Technical Services team. The ideal candidate will have a strong technical background in Mechanical, Electrical, and Plumbing (MEP) systems, coupled with excellent leadership and project management skills. This role will be responsible for overseeing the technical delivery of MEP services across a range of projects, ensuring compliance with industry standards and client requirements.
Provide Technical Services Advisory to ensure adherence to Design Brand Standards for new-build, conversion, re-branding and refurbishment projects from the design stage through to hotel opening.
Prepare engineering services briefs for new project, review and comment on consultants designs for efficiency, appropriateness in design and operational issues.
Provide engineering input/advice for due diligence process on potential new/conversion and/or renovation of existing hotels and conduct pre-opening reviews relative to Brand Standards.
Conduct regular and periodic site visits to assigned projects for the purposes of ensuring compliance with Brand Standards.
Conduct technical inspections as required of potential or existing properties and complete Property Improvement Plans (PIPs).
Review design and construction standards periodically and contribute to the process of maintaining the Brand Standards in line with the sustainable technologies.
Provide advice and direction to Hotels DOEs on Standards and Procedures, Fire, Life & Safety and Environment issues.
Identify, develop, document and implement sustainability initiatives related to decarbonization, waste management, energy and water efficiency efforts.
Job Skills
Demonstrate leadership capabilities and team player.
Strong work ethics and excellent learning/work attitude, independent and can perform without much supervision (hands-on).
Organizational adaptability & versatility in managing across different cultures.
Excellent in written & verbal presentation skills.
Responsible for the effective implementation in your respective service units.
Good interpersonal skills to relate well with all various stakeholders.
Strong passion for Sustainability, ESG and process implementation
Ability to work under pressure and meet challenging deadlines.
Understanding of good construction, technical practices; keen eye for details.
Requirements:
Minimum 8 to 12 years experience in a lead role in consultancy or hotel technical services. Experience in hospitality projects will be an added advantage.
A degree in Engineering, Architecture, or a related field, preferably with a focus on design, construction, or technical services.
Recognised professional qualification in mechanical or electrical engineering or related discipline.
Familiarity with sustainability programs including Green Mark, LEED, Earthcheck etc
Experience in energy and sustainability technology identification and implementation would be an advantage
Good understanding of design and construction standards to ensure processes are in compliance to Brand Standards
Proactive team-player, independent and able to work under pressure in a fast-paced environment
Interested candidates, please send your CV to: [email protected] or click to APPLY
Gemini Personnel Pte Ltd
EA License number: 23s2015 | EA Registration number: R24120181
Job Description
Industry/ Organization Type: Manufacturing/ Production
Position Title: Technical Officer (Service & Maintenance)
Working Lo..
Job Description
Industry/ Organization Type: Manufacturing/ Production
Position Title: Technical Officer (Service & Maintenance)
Working Location: West (Jurong Port) – Nearest MRT: Lakeside
Working Hours: 5.25 days, Monday to Friday (8.30 am – 5.30 pm), Every Alternate Saturday, (8.30 am – 12.30 pm)
Salary Package: Up to $4000 + OT + Performance Bonus + AWS
Duration: Permanent
Key Responsibilities
Monitor, operate, and maintain cement plant machinery, including crushers, kilns, mills, and packing units, ensuring smooth and efficient production processes.
Perform routine maintenance and troubleshooting of mechanical, electrical, and control systems to minimize downtime and ensure consistent plant operations.
Continuously monitor equipment performance, identify potential issues, and take proactive steps to ensure optimal equipment efficiency and product quality.
Ensure strict adherence to safety protocols, plant operating procedures, and environmental regulations. Report any incidents or hazards immediately.
Work with process engineers and plant supervisors to optimize production processes and improve yield and energy efficiency.
Assist in managing the inventory of spare parts, tools, and equipment to ensure readiness for any maintenance or repair jobs.
Record, analyze, and report operational data, including machinery performance, production rates, and quality control results, to assist with performance reviews and decision-making.
Work closely with cross-functional teams, including mechanical, electrical, and process engineers, to resolve technical issues and support plant improvements.
APPLY NOW!!!
Min. ITE
Min. 3 years experience in related fields (service and maintenance)
Kindly apply through ANY of the following methods:
Submit your application by clicking the APPLY button;
Email your resume to [email protected]. Please indicate #69905 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we i..
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses at least a Diploma.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives
Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school oper..
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school operations and any ad-hoc duties as assigned
Comfortable work in weekdays evenings, weekends and Public Holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Our client is a local company, one of the leading Environmental Services provider. They are looking for a Business Development Executive to assist the..
Our client is a local company, one of the leading Environmental Services provider. They are looking for a Business Development Executive to assist their Sales team for the next phase of their business. They are located in West.
Duties of Business Development Executive:
Conduct tender site visits, prepare proposals, and deliver sales pitches to potential clients.
Identify and pursue tender opportunities; aim to exceed revenue targets and maximize margins.
Build client relationships, manage budget negotiations, and develop winning strategies for RFPs and Bids.
Monitor industry trends to capitalize on opportunities and address risks in Environmental Services and Integrated Facilities Management.
Enhance service offerings based on client needs; ensure retention through strong relationship management and responsive support.
Collaborate with account managers and trainers to uphold customer service standards and improve loyalty.
Compile monthly sales/tender reports and contribute to management meetings on business development.
Coordinate with Operations, HR, Finance, Procurement, Technology, and Safety to support business objectives.
Requirements:
Minimum 1 year experience
Minimum Diploma in any discipline
Comfortable to work in fast-paced environment
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:
- Maxwell Reserve, Au..
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.
You will need to have an excellent command of the English language, outstanding organisational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.
Responsibilities include but are not limited to:
- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Perform night audit during midnight shift and prepare necessary reports.
- Handle any Marriott-related enquiries.
- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- On time and at work when scheduled and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Flexibility to work in other positions/deaprtments as the need arises.
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
- Check with manager / supervisor before leaving work area for any reason.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Any other duties / tasks as requested by management.
Perform daily order processing from customers' requests (from quotation to processing orders)
Coordinator with outbound processing to Schedule, Liaise Internally, Manage and Resolve with any matters with customers' finished goods
Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)
Handle customers face to face regarding ordering or outbound matters.
Beneficial to have basic accounting knowledge for processing of payment etc.
Perform any administration duties assigned when required
Responding to incoming email, phone, mobile platform enquiries
Be responsible for all correspondences, filing, photocopying, recording, documentation
Attending team meeting and sharing best practice with colleagues
Prefer to have candidates with experiences working in Singapore
Requirements:
Minimum GCE 'N'/'O' level with related working experiences
Applicant with either similar job duties will have advantages
Comfortable to work in different multicultural team
Possess positive working attitude and willingness to learn
Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily
Ability to maintain confidentiality
Able to accept job flexibility and willingness to learn new duties
Ability to start work with short notice preferred
Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)
5.5days work week with alternate Saturday
Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)
For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accuratel..
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accurately
Provide efficient queue management and crowd control where needed
Protect and maintain accurate and updated visitor records according to PDPA requirements
Key management including issue, return and accounting for all keys on a daily basis
Able to multitask and to work fast
Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
Monitor attendance and prepare report as needed.
Comply and adhere to SOPs, policies, guidelines and processes
Flexibility to change roster should there be a need to.
Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
To participate in digitisation exercises, organising files and documents as necessary
Track record for excellent Customer Service
Able to learn quickly and adapt to changes.
Good interpersonal and communication skills
Good command of English (written and spoken).
IT savvy and familiar with common software.
WSQ certification in customer service is an advantage
Time and Work Location - 9.30am to 7pm at Depot Road
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels ..
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
Logged all calls reported into the case management system
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
Minimum 1 year of call center experience
ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm
About Us:
We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a ..
About Us:
We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now seeking a talented individual to join us as a Customer Service and Administrative Supervisor.
Job Description:
As the Customer Service and Administrative Supervisor, you will play a key role in maintaining smooth day-to-day operations while ensuring excellent service to our students and their parents. You will oversee customer service interactions, ensuring all inquiries are handled professionally and efficiently, while also managing administrative tasks that support the organization.
Key Responsibilities:
- Serve as the main point of contact for parents and students, delivering exceptional customer service.
- Address customer concerns, resolve issues, and manage inquiries with care and professionalism.
- Perform administrative duties such as scheduling, coordinating appointments, and maintaining records.
- Collaborate with the team to streamline workflows and improve overall service quality.
- Support the center’s operations by ensuring all processes run smoothly and efficiently.
- Maintain communication in both English and Chinese for parents and team members.
Job Requirements:
- Proven experience in customer service and administrative roles.
- Excellent communication, organizational, and multitasking skills.
- Patience, empathy, and a passion for working with children.
- Strong interest in education, with a preference for candidates with related knowledge or experience.
- Ability to speak and write fluently in both English and Chinese.
- A collaborative team player with a positive attitude and willingness to help others.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement in the education sector.
- Free Chinese language tutoring for your children.
- An engaging and supportive work environment with friendly colleagues.
Join Us:
If you are enthusiastic about education and want to contribute to shaping the future of students while developing your career, we welcome you to apply! This is an exciting opportunity to be part of a passionate team and make a meaningful difference.
How to Apply:
Send your resume and cover letter to [Insert contact details]. We look forward to meeting you and working together to create a brighter future!
Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
Provide strong leadership in customer r..
Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
Provide strong leadership in customer related issues
Oversee the Operation and Customer Service function of the Company
Ensure smooth coordination between the Operation & Customer Service team for on time delivery
Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
Maintain a high degree of account management and control
Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
Other responsibilities that may be delegated or stipulated by Management.
Requirements:
At least a diploma or degree in any field
Operational ability in a diverse environment
Exceptional customer-facing skills
Readiness to demonstrate a proactive attitude.
Excellent verbal and written communication skills.
Working experience of more than 3 years with managerial or supervisory experience
Responsibilities
• The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.
• The Service Deli..
Responsibilities
• The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.
• The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.
• Ensure Incident Management processes are followed effectively (ie SRT’s escalation and notification).
• Process management and co-ordination for PI’s and RCA’s for incidents affecting their respective customers, in conjunction with the Problem Management Co-ordinator, ensuring the appropriate Business’ implement actions to prevent reoccurrences of the same issue.
• Monitoring service delivery and Service Level Agreements (SLAs), ensuring that obligations are met, issues escalated and prioritised.
• Co-ordinating Change management activities as required.
• Working in conjunction with Service Lead to identify, implement and drive service improvements to increase customer satisfaction.
• Assist the Service Lead with resource demand forecasting to effective delivery of end-to-end services
• Work in conjunction with the Service Lead to identify, implement and drive service improvements to increase customer satisfaction.
• Work with Business to integrate new, enhanced and existing service offerings for the account.
• Supply input to the customer Annual Technology Plan.
• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.
Requirements
• Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.
• At least 5 – 6 years of IT Outsourcing experience in the combination of the following fields:
• Technical Infrastructure implementation,
• Project management skill set,
• A full and broad understanding of the IT Outsourcing Services and operation coordination skill set
Industry: Logistics