Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Technical Sales Engineer/ Product Sales Engineer

Location: Bukit Batok

Working Days: 5 Days

Working hours : 9am - 6pm

Salary : SGD2,200-3,500 (not inclusive of transport allowance, bonus/commission)

Job Responsibilities:

• Develop a thorough understanding of our complete range of product
• Responsible for preparing quotations, proposal according to customers' requirements
• Plan sales visits, customer calls
• Service existing clients and proactively identify and develop new customers and markets
• Conduct product training and presentation to customers
• Follow up on sales lead, sales orders and deliveries
• Provide application/product support to customers and internal sales team
• Provide post sale and presale application and sales support by analyzing and recommending solutions to meet customer’s needs.
• Using technical skills to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products.
• Industry: Electrical & Electronics

Requirement:

• Diploma/ Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronic/
• Passion for automation, with creative and adaptive approaches

Skills

• PLC programmable logic controller programming, touch panel, Control And Automation

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Scope:

• Responsible for all preventive and corrective support functions to ensure customer satisfaction
• Provide technical support to customers to ensure consumer needs are met
• Report issues and customer feedbacks to regional support team
• Review and maintain spare parts in own c-location needed to support local operations
• Adhere to procedures and processes to ensure department’s KPI are met
• Ad hoc duties as assigned

Job Requirements:

• Diploma or Degree in Biomedical / Electronics / Mechatronics Engineering or relevant fields from a recognized institution
• Preferably with 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment or related medical products
• Good communication and interpersonal skills
• Good analytical and trouble shooting skills

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

PRINCIPAL ACCOUNTABILITIES

Internal Sales Engineer is responsible for the preparation and delivering technical presentation and quotations explaining products or services to customers and engineers to assess equipment/screens needs and to determine customer’s requirements.

JOB RESPONSIBILITIES

1) Maintain existing customers' accounts.

2) Respond to customers' enquiries, follow-up and provide solutions to clients.

3) Review and prepare sales quotation as per customer's enquiries.

4) Provide regular update to customers on project development in a timely manner.

5) Prepare weekly and monthly sales report. Conduct PPM (pre-production meeting).

6) Sales coordination between factory and overseas sales offices.

7) Liaising with customers on technical specifications.

8) Conduct a thorough contract review with the clients prior receiving Sales Order confirmation.

9) Ensure correct and full information about the Sales order are passed to engineering and production. Able to prepare job sheets with all relevant client requirements in it.

10) Support team in preparing marketing, sales & presentation materials.

11) Provide information to team on market forecast and participate in market analysis.

12) Willing to travel when and if needed.

13) Sales follows-ups. (Temporary) To include partial Supply Chain role:

8.1 Pipes & Raw Materials ordering

8.2 Pipes & Raw Materials cost controlling

- Prepare supply agreements

14) Ensures 5S is implemented in the work area.

15) Adheres company’s guidelines with regards to Safety and Quality.

16) Complies to Company Code of Business Conduct.

17) Promote and participate in company-wide or departmental programs such as:

· Total Quality Management, Lean Manufacturing

· Social Activities

REQUIRED COMPETENCIES

1. Must complete minimum training required specified in Employee Qualification and OJT Form No. S 1-026F.

2. Ensures Accountability – holding self and others accountable to meet commitments.

3. Customer focus – Building strong customer relationships and delivering customer-centric solutions.

4. Drives Result – consistently achieving results, even under tough circumstances. Results might be quantifiable – measured in terms in P&L, sales growth, customer satisfaction ratings, new product launched. Qualitative result -- an enhanced reputation among customers, a more vibrant brand that attracts customer and employee talent.

5. Manages complexity – making sense of complex, high quality and sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations.

QUALIFICATION GUIDE

1. Education : Minimum Diploma in Mechanical Engineering, petroleum or any engineering related course

2. Communication : Fluent both in oral and written English and/or Chinese

3. Experience : Proven and Solid 5 years of work experience in the same field and in the Oil & Gas equipment Manufacturing Environment

4. Software/Hardware : Presentation tools, sales/CRM tools, Microsoft office( word, ppt, Excel – pivot, vlookup), ERP System. Preferably has some knowledge on CAD tool like solid works, inventor or pro-E and able to read drawings.

Key Responsibilities:

• Conduct research and develop microgrid power management and energy management algorithms.
• Deploy power and energy management applications on microgrid controllers.
• Develop AI/ML/DL solution platforms for various energy management applications.
• Design SLD, sizing, and integration of microgrid DERs, protection circuits, and loads.
• Prepare test cases and conduct microgrid functional, error tests both SIL and on testbeds.
• Emulate microgrids using tools such as Power Factory, Matlab, or Panda Power and integrate with microgrid controller to carry out preliminary SIL tests.

Requirements:

• Bachelor, master’s degree, or Ph.D. in Power Systems, Electrical Engineering or equivalent, with minimum 5 years of experience.
• Experienced in scripting Python, Matlab or equivalent.
• Knowledge of operational principles of microgrids such as on-grid optimization, off-grid optimization, islanding, resynching, and blackstart operations
• AI, ML, DL related experiences in domains such as energy management, predictive analysis, forecasting, and anomaly detection is an added advantage,

view more jobs www.blueboxjobs.com

________________________________________________________________

Ensures reliability and maintainability of equipment, processes, utilities, facilities and controls with an objective to constantly improve site production and cost performance.

Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations including capacity, quality, cost or regulatory compliance issues.

Promotes, supports, co-ordinates and facilitates multi-disciplinary, multi-level teamwork (reliability) improvement activities, both reactive and proactive, and assist in implementation and follow-up of action items

Major Responsibilities:

Ensures reliability and maintainability of equipment, processes, utilities, facilities and controls with an objective to constantly improve site production and cost performance.

Assists in the development of improved Reliability strategies/program using with a view of process safety, yields, capacity and uptime performance.

Provides technical support in Reliability issues and assists in trouble shooting process or equipment issues. Carryout RCFA for the repeated failures and failures that has an impact to production, quality and safety.

Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations including capacity, quality, cost or regulatory compliance issues.

Perform RCM (Reliability-Centered Maintenance) for all critical assets/systems using RCM software and implement the action items generated from RCM.

Run online/offline condition monitoring program site wide and predict the failures early.

Promotes, supports, co-ordinates and facilitates multi-disciplinary, multi-level teamwork (reliability)

improvement activities, both reactive and proactive, and assists in implementation and follow-up of action items.

Provides inputs to a risk management plan that will anticipate reliability-related and non-reliabilityrelated risks that could adversely impact plant operations.

Perform analysis of asset performance including Asset utilization, Overall equipment effectiveness, remaining useful life and capital replacement plans as well as other parameters that define Site MEP

KPIs such as availability, maintenance performance, reliability and R&M costs of assets.

Evaluate content of maintenance plans in CMMS including methods, maintenance frequencies and spare parts needed.

Gate keeper for the review, implementing and follow up for the Local Authority related assets.

Examples are the MOM’s statutory pressure vessels, SCDF’s P&FM equipment, etc.

Any other duties as assigned by Supervisor/Manager

Education

A bachelor’s degree or a diploma in Mechanical engineering discipline.

Experience

Mechanical engineering degree with at least 3 years work experience or a diploma with a minimum of 10 years of relevant work experience in pharmaceutical/ biological/ chemical/ oil & gas industries.

3-5 years of reliability experience driving RCM studies and RCFA

Technical knowledge coupled with hands-on experience in maintenance of processing equipment.

Skills

Comfortable working in a team and matrix environments; high degree of initiative and self-motivation

Scientific approach to solving problems; makes data-based decisions.

Keen in driving and adopting new technologies.

Knowledge of CMMS, Reliability, and proficiency in MS Office products (Excel, Outlook, PowerPoint, Word, Project).

Knowledge on vibration analysis, RCM and RBI

Good written and oral communication skills

Interpersonal skills and a "hands-on" attitude

cGMP experience is a plus

- We are looking for an engineer who has an interest in machinery sales for construction sector. In this position, you will:

- Be exposed to very different tasks and learning opportunities : From pre-sales design on AutoCAD/Solidworks to price calculation for optimizing machinery manufacturing costs. You will work on the full process of sales of a niche equipment for the construction sector.

- Be part of a small international dynamic team. Support the team in aligning efforts acrosse the region

- Get the chance to bring your creativity : Identify ways or solutions that clients will need to improve our product line-up.

- Work with senior leaders : Support the team in developing the activity of the company in the region.

- The position is a long term plan to bring a junior engineer to a senior executive role that will be fully empowered in APAC.

Requirements:

Bachelor Degree or Master Degree in Engineering (Mechanical, electrical, civil or related)

Autocad, 3D modelling and finite element analysis

EA License No: 22C1414

Reg No.: R23113314

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by our company.

Job Description:

1. Design, develop and troubleshoot embedded firmware for networking, Wi-Fi/Zigbee/Lora/Bluetooth , IoT, DDC, PLC, Card Access products.

2. Generate, maintain design and test documentation.

3. Maintenance and improvement of firmware for existing products.

4. Work closely with other team for integration and testing.

5. Provide support to sales team, production dept and customers.

6. Participate in ad hoc projects and assignments as required.

7. Any other duties as assigned.

Job Requirement:

1. Degree holder of Micro Electronics or any similar engineering courses

2. Preferably with knowledge in Card Access & Control System Applications.

3. Minimum 5 years’ experience in Linux based embedded firmware development and microchip programming.

4. Hands-on experience with developed TCP/IP, BLE, WIFI, USB, UART, SPI and I2C drivers.

5. Experience in ARM-M and ARM-A architecture , Linux kernel, Uboot.

6. Proficiency in C, C++, C# and Python programming languages.

7. In-depth knowledge in various protocol, such as Modbus, BACnet, LonWorks, TCP, MQTT, Zigbee, Lora.

8. Proven product life cycle experiences from design to manufacturing.

9. Possess good analytical and problem solving skills.

10. Self-starter also team player.

Working Day: Mon to Fri 9am- 6pm

Location: Tai Seng

Salary: $3,200 - $4,000

Job Scope:

• Assisting our Project Managers in drawings (Solid Works & AutoCAD).
• Making Sheet Metal Design in Solid Works.
• Assisting in making 2D drawings for Sales Team (Auto CAD).

Job Requirements:

• Minimum Diploma in Mechanical Engineering.
• At least 2 years of sheet metal design experience
• Must be familiar with Solid Works & AutoCAD.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

In this role you will get the chance to undertake in-depth trend and query analysis on client centric data and work towards a 100% Case Resolution at the 1st Point of Contact of BAU.
You will be an important colleague within with wider Operations department, delivering against strict SLA’s and driving the continuous improvement agenda within the department.

Tasks:
• Produce MI focusing on Time, Cost and Risk for client queries.
• Produce MI for key stakeholders both internal & external.
• Produce Root Cause Analysis on complex issues and look for future preventive actions.
• Develop and optimize processes to enhance service delivery.
• Drive the continuous improvement agenda within the department.
• Look for automation opportunities and gather business requirements to push forward the change.

Requirements

To be the right candidate for this position, we expect you to have experience from a similar client facing/data driven service role. You have a data-driven mindset and practical data analysis skills. Strong knowledge of Payments Schemes (SWIFT, SEPA etc) and knowledge of Microsoft Dynamics is a big advantage. Basic understanding of SQL would also be an advantage.

Your solid analytical skills enable you to easily comprehend complex issues and you clearly articulates goals and expectations, relating them to the business mission and direction. You are adaptable to change and can also drive continuous improvement agenda within the Operations department.

As a person, you are outgoing, energetic, confident, trustworthy, and execution-oriented.

As Banking Circle is an international company it´s a requirement, that you are fluent in English, both verbally and in writing and have business conversation level command of Chinese (Mandarin). If you master other relevant languages, it will be an asset.

System Engineer

• Design, implement, and maintain on premise & cloud-based environments
• Ensure the availability, performance, and security of Linux-based server infrastructure
• Install, configure, and maintain Linux servers
• Collaborate with software development teams to ensure timely delivery of applications and services
• Monitor and analyse system performance and provide recommendations for improvement

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Experience in cloud infrastructure setup and maintenance
• Good problem-solving and analytical skills

Location: Central (Walking distance from MRT)

Salary: Up to $7K

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

Part Time Service Crew

$12-$14/hr

Have to clock minimum of 28 hours, 4 days a week

Job Scope:

• Assist with daily operation;
• Work in a team along side Operational Manager;
• Serve customers orders
• Ensure overall cleanliness and tidiness of establishment;
• Follow food hygiene practices;
• Take orders from customers and ensure their needs are met;
• Check stocks and update stock list when needed;
• Will be taught simple mixing of drinks

Experience in similar working environment preferred.

Fun and fulfilling working environment!

Tips sharing

Food provided

Performance Bonus

Transport provided

Transport home provided if work till 12am and beyond.

Required to work on Fridays and Saturdays depending on situation.

Rotating shift depending on staff availability.

Can start immediately.

SMS: 98320936 (Ms Ong)

Job Description:

• Answering telephone inquiries and assisting clients.
• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.
• Using diagnostic tools to identify issues and evaluating the available information.
• Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
• Servicing of commercial washer and dryer
• Promoting the company's services
• Maintaining your technical and mechanical skills.

Requirements:

• An associate's degree or technical certification in the industry.
• The ability to work independently.
• Managing overtime on service calls with patience and not rushing the job.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' non-technical descriptions.
• Strong working knowledge of equipment and tools used in the industry.

Toh Hong Xiang (Hansel)

EA Lic: 20C0418 / R1763929

JOB FUNCTIONS

• Experience in system network management and cloud platform operation is preferred.

• Those who like to study new knowledge and have a strong thirst for knowledge about new technology.

• Departments related to information technology are preferred.

• Responsible for logistics system (WMS, Warehouse Management System):

• Logistics Demand Analysis

• System program design and development

• Unit testing

• System verification

• Problem solving operation and maintenance support.

• Integrate information software:

• ERP system: Purchase and purchase, inventory data, sales and shipment data receiving and sending.

• B2B system: integration of original factory data and customer-required data

• Flow system: Initiate the sign-off process, and receive the sign-off results for data integration.

• WCS system: automatic warehouse control system, event process docking and driving.

EDUCATION AND EXPERIENCE

Education:

• Diploma / Degree in IT or Computer Science from a top university, such as Stanford University or the Massachusetts Institute of Technology.

• Relevant coursework in computer vision, machine learning, and deep learning.

Experience:

• 4+ years of experience in the development of logistic system.

• 2+ years of experience in the development of computer vision and image recognition systems.

• Experience with Java, Python, R, PyTorch, and TensorFlow.

• Experience with edge computing platforms and frameworks.

• Experience with algorithm and model optimization techniques. Responsibility for the development of computer vision (Computer Vision) and image recognition, integrated application of manipulator and machine vision, data processing and model training.

Hands-on experience in one or more of the followings:

• Docker / Kubernetes

• Network Manage

• MS-SQL/Server or Informix

• IIS server, Apache server

• Angular / TypeScript

• EDI, XML

• Unix, Linux

• Java

• Python

• R

• PyTorch

• Tensorflow

• IReport

• Experience in workflow, content management and web portal system

• Java SpringBoot microservice development.

• Familiar with micro-service/mid-platform architecture.

• Git version control.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent Chinese and English communication and interpersonal skills.

• Proactive team player.

• Strong analytical and problem-solving skills.

• Ability to work effectively under pressure.

• Experienced web designer with a passion for innovation.

• Detail-oriented with excellent visual and creative

•Software development life cycle (Agile, Scrum, DevOps) establishment and import work

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Min GCE Alevel or Diploma in any discipline
• Experience in customer service will be advantageous
• Proficient in computer skills
• Team player with good interpersonal and communication skills
• Able to multi-task and work in a fast-paced environment

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Service Associate

Andrea Eunice Tan Min Er
(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Requirement and Skills

• Participate in studies and technical specifications in order to identify the specific configuration and development
• Present standard interfaces
• Prepare the technical specifications of the interfaces and mapping
• Ensure customer ‘specifications and development in order to deliver custom software
• Prepare the Technical Specification Forms (TSF), based on BSD (Business Solution Description) for specific functionalities
• Ensure the customer specific development based on TSFs
• Ensure the unit testing of specific developments.
• Correct the bugs reported by the test team
• Assist in the parameterization of the Solution in order to meet the customers’ needs.
• Configure and integrate the different modules of the solution
• Participate in the installation of the different project deliverables at the client's site
• Assist the client in the integration and acceptance tests
• Detect and coordinate the correction of bugs, in order to guarantee the expected functionalities in a sustainable way
• Diagnose and correct bugs reported by the customer
• Guarantee the Certification, the Acceptance and MTP phase and the Go live phase
• Guarantee certifications with international networks (Visa, Mastercard) in order to approve and certify the solution and its interfaces
• Assist the client in the acceptance testing phase and implement a pilot to test the production environment
• Prepare and deliver patches and ensure the handover with the HPS support team to ensure the transition of the project to the production phase
• Ensure the reporting of its activity in order to contribute to its performance
• Ensure the reporting of incidents and anomalies detected to the impacted teams
• Report daily activities on HPS tools

Skills and requirements

• Good command of testing techniques
• Good proficiency in Oracle databases
• Knowledge of HP-UX, LINUX, Unix AIX, Solaris
• Knowledge of PL/SQL; C; Pro*C; Java scripting (JavaScript); Shell system.

Purva Sholapurkar

EA Licence Number: 17S8727

Registration ID is R22109878

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Quess Singapore | A Leading Staffing Services Provider in Singapore

One of the top players in Singapore’s staffing industry, Quess Singapore transforms your talent acquisition with digital-first staffing solutions and innovative strategies.

Company Description

Mitra Engineering Services is focused on the sale, installation and maintenance of Industrial Air Filtration Equipment which eliminates dust & other airborne containments. This preserves worker health & safety, while maximizing operational productivity & cleanliness.

Roles & Responsibilities

Manage engineering projects from inception to completion.

Coordinate with clients and cross-functional teams.

Develop project plans and timelines.

Monitor progress and implement solutions.

Ensure projects are on budget and meet quality standards.

Source materials and oversee documentation.

Provide technical support to team members.

Adhere to safety guidelines.

Stay updated on industry trends and best practices.

Requirements

Minimum Education Background: Technical Qualifications /Polytechnic Diploma in Mechanical/Electrical Engineering.

Usage of AutoCAD required

2 years’ experience in similar drafting role

Strong technical knowledge

Must be eager to learn and can work independently

Plus Points

Prior engineering design experience in industrial equipment, dust control, blasting, HVAC systems etc.

Possess own transport (transport allowance provided)

Manager, Technical Service Singapore

Volvo Bus Asia Pacific is one of the leading clusters within Volvo Bus Corporation (VBC) and has a proud history of profitability and growth. It is responsible for Bus vehicle and Service sales business, partnership with Volvo’s own and private importers, key customers and body build partners, and progress of the Volvo Buses total business within the region.

We are looking for a technically competent and passionate individual to join the Volvo Bus Singapore team as Manager, Technical Service Singapore.

Reporting to the Country Manager, Volvo Bus Singapore, the Technical Service Manager has the responsibility of providing technical and service support for Volvo products to our private dealer, institutional and fleet customers. The Manager will also guide and liaise with the Service Dealer to ensure customer satisfaction through delivery of prompt, customer-focused and high-quality technical solutions in a timely manner thus ensuring uptime of bus operations.

Technical Service:

· Provide hands-on technical solutions and support in a timely manner to all Volvo bus customers for Volvo product / buses operating in Singapore.

· Support with troubleshooting, technical requests and escalations and conduct field investigations.

· Train, upskill and provide technical support to Volvo’s private dealer in Singapore.

· Liaise with Volvo Headquarters and other technical teams for swift solutions on technical service issues affecting customer operations.

· Co-ordinate with the technical managers in APAC Central and Malaysia along with the Dealer Network in Singapore and Malaysia to ensure seamless cross border service support and minimized downtime for cross border private bus customers.

· Develop and maintain relationship with all stakeholders (for eg. Authority, PTO’s, Private dealer, key suppliers, and body building partners).

· Proactively monitor field service issues, including escalation of repeated failure, leading to submission of technical case which can lead to improved solutions (campaigns) to help improve product quality.

· Coordinate and manage stakeholders to ensure seamless delivery (Chassis inspection / Pre-Delivery Inspection / acceptance) of new vehicles to Singapore customers.

· Partake in scheduled monthly or quarterly technical service meetings with Public Bus Operators, Authority and Private Dealer.

· Perform connected-vehicle data analysis to enhance & broaden customer value proposition.

· People Management - Manage Volvo bus service personnel.

Monitor & Reporting:

· Warranty management – Analysis and review of claims & budget for Singapore.

· Monthly submission of top 5 quality and service meeting and required items to APAC APAC Central technical manager.

· Monitor new campaign releases and ensure campaigns are implemented on vehicles in a timely manner. Report campaign completion status to APAC Central technical manager.

· Other adhoc duties as requested by the Country Manager / APAC Central technical manager.

Service Systems support:

· Be the super user for select Volvo systems within the market.

Training:

· Deliver / Co-ordinate technical training to be provided to Public Transport Operators, dealer network and Singapore Bus Academy (SGBA) / Land Transport Authority (LTA) in conjunction with APAC Central technical manager & APAC Training Manager.

Requirements

· A technical service professional with 6 to 10 years’ experience in the bus / truck industry.

· Good service, workshop, and customer facing process knowledge.

· Strong hands-on problem-solving experience with in-depth technical and electrical knowledge.

· Customer-focused, excellent client communications skills to work and build relationships with key customers, new dealers, business partners and internal team.

· Ability to learn on the fly, work in a cross-functional, multi-cultural team and adapt to challenging environments.

· Proven ability to lead and coach people.

· Experienced in conducting training and develop training plans.

· Good verbal and written communication skills.

· Open to frequent local travel and occasional international travel.

Qualifications

· Bachelor’s Degree in Mechanical, Electrical or Technical Engineering or related qualifications

· Experience in working with technology and productivity tools including MS Office, Excel & PowerPoint

The Software Engineer responsibilities includes:

- verify and debug software codes.

- understand customer's operations and modify robot's applications to suit customer's needs.

The candidate should be diploma / degree holder and:

- Possess knowledge of C#, C++, C++.Net, Visual Basic.net, Visual C#, Visual Studio.net, etc.

- Possess robotics or automation related knowledge would have an advantage.

- Able to work under pressure.

- Able to work in clean room when necessary.

- Able to converse in Chinese in order to communicate with Taiwan HQ effectively.

- Candidates without experience are welcome.

- Occasional travel when necessary.

The engineer shall report to the Lead Engineer, who will provide assistance and guidance.

The job exposes the candidate to work in a small organisation, flexible work location, and interaction with Taiwan counterparts.

Responsibilities:

• Apply functional specifications and use engineering tools to design hardware for product changes and new development
• Assist in analysis, modification and design of products and services for assigned projects which requires basic knowledge of materials, components, and their applications
• Assist and participate in testing and test results analysis for assigned projects

Requirements:

• Degree in Mechanical Engineering or similar discipline
• Basic skillset should be to design various tools & equipment with latest industry/design codes and analysis
• Knowledge on CAD packages like SolidWorks are preferred

• Bachelor degree in Computer Science, Computer Engineering or equivalent.
• At least 3 years' experience of working as a developer/analyst in data field.
• Experienced with the Systems Development Life Cycle (SDLC) implementation methodology.
• Hands-on experience with the creation of business specification, technical specification, SIT test documentation, and UAT sign-off process.
• Good knowledge of implementing ETL pipelines using Informatica and/or Python on data warehouses and data platforms, such as RDBMS, Snowflake.
• Exposure and knowledge in the following technologies is advantageous:
o SDLC Process – Confluence, Jira, change request, SIT/UAT, CICD
o Documentation Writing – Business specification and technical specification
o Big Data Platforms – Snowflake
o Operating System and Tooling – Informatica, Linux, Python, Shell Script
o SQL Databases – Oracle, MS SQL
• Understand and apply good industry practice of code versioning, testing, CICD workflow, and code documentation.
• Good communication skill required to interact with data stewards, data engineers, and business users to understand the requirements.
• Good at working with details and is meticulous for operations.

Responsibilities:
• Understand the requirements and create the documentation for business specification, technical specifications, and SIT test cases for data pipelines and internal processes following industry best practice and GIC guidelines.
• Set up the data pipeline infrastructure strictly following the organization’s technical guidelines and best practice.
• Perform data pipeline enhancements to reduce data quality and operational issues and improve the user experience.
• Perform data pipeline monitoring and job recovery following team arrangement.

Responsibilities:

1. Install, maintain, and repair navigation and communication equipment on board vessels.
2. Provide technical support and troubleshooting for equipment such as radar systems, GPS equipment, and radio communication devices.
3. Conduct regular inspections to identify and rectify faults in navigation and communication systems.
4. Prepare and present detailed service reports to management.
5. Train crew members on the proper use of navigation and communication equipment.
6. Ensure compliance with international maritime regulations and safety standards.
7. Collaborate with the engineering team to design and implement new communication systems.
8. Stay up-to-date with the latest trends and advancements in marine navigation and communication technology.
9. Provide excellent customer service to clients and build strong client relationships.
10. Participate in on-call rotation for emergency service provision.

Requirements:

1. Proven experience as a Navigation and Communication Service Engineer or similar role.
2. In-depth knowledge of marine navigation and communication systems.
3. Excellent problem-solving and technical skills.
4. Good physical condition and ability to work in challenging marine environments.
5. Min Diploma/Degree in Marine Engineering, Electronics, or a related field.

Clarence Khoh

R1552376

Job Description

• To perform counter sales duty and to pay prize payment, reconciliation of end-of-day summary against physical cash in order to ensure compliance with company procedure and policy.
• To provide hassle free service and a pleasant experience for customer and to attend to customers’ query in order to maintain a positive image of the company and maintain customer satisfaction level.
• Other ad hoc duties as assigned

Requirement

• Minimally 1 year of experience in counter customer service
• Able to handle crowd and large prize payment
• Able to handle face-paced work environement
• Able to commit to night shift at time
• Training will be provided to use in-house system