About Us:

Centour Travel has been creating meaningful travel experiences for 40 yeras. we specialize in personalized travel planning for families, MICE groups, and leisure travelers.

We are looking for a reliable and organized Back-End Operations Executive to support our team in delivering exceptional travel services.

Key Responsibilities:

1. Itinerary Preparation:

• Working with the sales team to create customized travel itineraries for clients.
• Working with the sales team to develop itineraries for tour packages to sell.

2. Sales Kit Management:

• Compile and organize sales kits with travel packages
• Maintain and upadate the master list of sales kits and itineraries

3. Costing and Administration:

• Consolidate travel costing and ensure accurate records
• Handle booking confirmations, documentation, and general admin tasks

4. Design Support (Bonus):

• Assist with basic design tasks like flyers and itineraries if needed

Requirements:

• Strong organizational and multitasking skills
• Proficiency in Microsoft Office ( Excel, Word, PowerPoint)
• Good communication skills in English, Chinese proficiency is a bonus
• Attention to detail and ability to meet deadlines
• Basic design skills (e.g; Canva, Adobe Creative Suite) are a plus

Preferred Qualifications:

• Experience in travel or administrative roles is an advantage

What We Offer:

• A stable, in-house position with a friendly and supportive team
• Opportunities to grow in the travel industry

How to Apply:

Send your resume and a brief cover letter to [email protected]. If you have design experience, include your portfolio or samples of your work.

EDUVENTS PTE. LTD. specializes in organizing educational and corporate events that inspire, engage, and create lasting connections. We are currently looking for a Database Operations Executive to support the management and optimization of our data systems to enhance operational efficiency.

Job Summary

As a Database Operations Executive, you will be responsible for managing, optimizing, and securing databases that support our marketing and operational initiatives. Your role will involve ensuring the accuracy, integrity, and availability of data for decision-making, reporting, and system functionality.

Key Responsibilities:

• Database Management: Oversee and manage database operations, ensuring optimal performance, reliability, and security.
• Data Integrity: Regularly monitor and maintain the integrity of data, ensuring that it is accurate and up-to-date for reporting and decision-making purposes.
• Database Optimization: Implement strategies for database optimization and tuning to ensure efficient processing and retrieval of information.
• Backup and Recovery: Ensure regular database backups and implement disaster recovery procedures to safeguard data.
• Data Analysis and Reporting: Support data extraction, transformation, and reporting tasks for internal teams, providing insights as needed.
• Collaboration with Teams: Work closely with IT, marketing, and operations teams to meet data needs and ensure database alignment with company goals.
• Troubleshooting: Troubleshoot database-related issues, performing maintenance and resolving problems as they arise.
• Documentation: Maintain accurate documentation of database systems, procedures, and configurations.

Requirements:

• Proven experience as a Database Operations Executive or in a similar role.
• Proficiency in CRM
• Experience with database backup and recovery procedures.
• Analytical mindset and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work independently and handle multiple priorities in a fast-paced environment.

• Maintain cleanliness in assigned rooms.
• Locking all rooms at the end of the day
• Perform traffic duty at respective school gates as assigned
• Accompany contractors for maintenance or repair work of equipment and premise.
• Arrange desks and chairs for school events.
• Any other duties, include Saturday work, as and when required

Requirement:

• Have 6 months of prior experience in operations or jobrelated experience as mentioned above

We are a research organisation dedicated to understanding issues facing Singapore companies. Working closely with key stakeholders, and through rigorous research, we aim to provide business insights that can shape government policies and initiatives for the benefit of Singapore’s business community.

Project / Operations Executive (Entry Level)

The role is to support the industry research unit by conducting data collection through multiple methods including online surveys, focus group discussion and secondary research on companies in Singapore.

Key Job Responsibilities

• Manage operational tasks including project set-up, monitoring of fieldwork progress and project timelines to ensure a successful project outcome
• Close collaboration with project team to ensure quality fieldwork execution, including online surveys, focus groups and other research methodologies
• Provide operational support for database management and data collection processes, including creating and/or updating and maintaining research workflows/SOPs as required
• Process and organise firmographics information collected into coherent industry profiles; maintain and update information in an accurate manner for tracking purpose
• Proactively review existing research workflows and process to meet ongoing project requirements

Qualifications, Skills, Attributes

• Diploma in Business, Statistics, Social Sciences or other related fields
• Proficient in the use of MS Excel
• Keen interest in market research, project management and/or operational responsibilities
• Proactive and resourceful
• Meticulous and detail-oriented
• Good communication skills
• Able to work in a dynamic environment, learn quickly and adapt to new circumstances
• Knowledge in Python, SPSS, Azure and SQL will be an advantage

To apply for this role of ask for further details, please email [email protected]

We regret that only shortlisted candidates will be notified.

Responsibilties

• Collaborate with the Resident Manager & Assistant Managers to establish standard operating procedures for ground operations.
• Inspect daily tasks performed by ground staff.
• Employ a coaching approach to reinforce SOPs with ground staff: supervisors and housekeeping staff.
• Mentor new staff during orientation.
• Implement skills enhancement programs for ground staff to boost performance.
• Update training schedules for cases of non-conformance and monitor improvements to bridge skills gaps.
• Coordinate and conduct training sessions on safety, quality, and environmental subjects.
• Undertake any other assigned ad-hoc tasks by the Manager.

Requirements

• Minimum Diploma/Degree in a relevant field of study and be open to training.
• 2 years of experience in conducting QA/QC checks.
• Proficient in Microsoft Office applications (Excel, Word, etc.).
• Capable of working independently and thriving under pressure.
• A team player who can handle multiple tasks in a fast-paced setting.
• Willing to work shifts and overtime occasionally.
• Good communications skills are preferred.

How to Apply:

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

Job Description

Responsibilities:

• Welcome and attend to customers when they arrive for their scheduled appointments
• Manage customer appointments and room reservations
• Attend to telephone inquiries
• Perform registration, payment collection, data entry and administrative duties to customer
• Ensure all customer inquiries and complaints are handled promptly and professionally
• Any ad-hoc duties assigned

Requirements

• Experience not required, though it will be helpful
• Proficiency in English, a moderate level of speaking Mandarin is an advantage
• Customer-centric with positive work attitude, excellent communication and interpersonal skills
• Pleasant personality
• Singaporean or PR may need to apply

Other Benefits

· Good Basic Salary

· Comprehensive Training Provided

· Uniforms Provided

· Insurance Coverage

· Good Career Advancement Opportunity

· Can arrange off days on Sundays and Public Holidays

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Prepare the restaurant for opening and closing
• Dress the tables with the correct number of place settings, including crockery, silverware, glasses, and napkins.
• Maintain restaurant's overall cleanliness at all times
• Readily stand by at the pass, pick up dishes which are ready to be presented to the guest
• The ability to explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Proactive and able to anticipate guests' needs.
• Assisting station-in-charge to ensure that all guests’ needs are met, and to detail tables in between courses.
• Refresh the table with finesse once guests have finished their starters and main course (each course)
• Other additional task includes setting up and breaking down tables, restocking supplies, using the glassware dishwasher and other cleaning duties

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Part Time Service Crew

$12-$14/hr

Have to clock minimum of 28 hours, 4 days a week

Job Scope:

• Assist with daily operation;
• Work in a team along side Operational Manager;
• Serve customers orders
• Ensure overall cleanliness and tidiness of establishment;
• Follow food hygiene practices;
• Take orders from customers and ensure their needs are met;
• Check stocks and update stock list when needed;
• Will be taught simple mixing of drinks

Experience in similar working environment preferred.

Fun and fulfilling working environment!

Tips sharing

Food provided

Performance Bonus

Transport provided

Transport home provided if work till 12am and beyond.

Required to work on Fridays and Saturdays depending on situation.

Rotating shift depending on staff availability.

Can start immediately.

SMS: 98320936 (Ms Ong)

Job Description:

• Assist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenance
• Learn and understand the hotel's standard operating procedures and policies
• Ensure guest satisfaction and handle guest complaints as needed
• Assist in hiring, training, and supervising staff
• Conduct regular inventory checks and order supplies as needed
• Assist in preparing financial reports and budgets
• Attend meetings and training sessions as required
• Perform other duties as assigned by the hotel management team

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management or related field preferred
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to changing work schedules and environments
• Basic knowledge of hotel operations and guest services
• Positive attitude and willingness to learn
• Ability to handle multiple tasks and prioritize responsibilities

Working hours

• 5 Day work week; Working hours: 8:30am to 6:00pm
• Work on Public Holiday when required
• Overtime work when required

Job Scope

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor
• Prepare customers’ report

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

Job Description:

We are seeking a dedicated and customer-oriented First Level Helpdesk Support Agent to join our team. The ideal candidate will be responsible for handling public-facing hotline inquiries, providing first-call resolution, and ensuring a seamless customer experience. The role involves interacting with users via multiple communication channels, including phone calls, emails, and chatbot responses.

Key Responsibilities:

1. Hotline Support:Respond to incoming calls from the public-facing hotline.
   Provide first-call resolution by advising users on issues and troubleshooting problems.
   
2. Coordination and Escalation:Liaise with other support or product teams as required to resolve user requests and issues promptly.
   Ensure all incidents are properly documented, tracked, escalated, notified, and followed up.
   
3. Outbound Communication:Perform outbound calls to users who request callbacks to address their concerns.
   
4. Email and Chatbot Management:Handle emails assigned by the team leader.
   Respond to user queries via chatbot communication effectively and professionally.
   
5. General Duties:Manage stress while handling calls from the public and addressing diverse issues.
   Adhere to established support procedures and protocols.
   

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle stressful situations while maintaining professionalism.
• Good problem-solving abilities and a customer-first attitude.
• Basic IT knowledge to assist users effectively.
• Flexibility to work shifts, including weekends and public holidays.
  

Role:Service Desk Engineer L1

JD:

Must have Talent / Skills
• Minimum a diploma in Information Technology or equivalent
• Minimum 1 year of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude
• Process Driven
• Able to liaise with Customer for daily operations
• Minimum a diploma in Information Technology or equivalent
• Minimum 2 years of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty. 
• The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel’s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel’s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Pay Band: 4 / Grade H
Location: Napier Road, Singapore

Department : Exams Customer Services

Contract Type: Indefinite Local Contract

Role Purpose:

To provide excellent Customer Service to all customers interested in all of the British Council’s activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers’ expectations and enable the British Council to meet its corporate objectives.

Main accountabilities but not limited to the following:

Enquiry Handling

• Answer first level enquiries received in person, by mail, email, telephone, or social media on relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, invoking the principles of TIE in line with Customer Service standards.
• Build rapport with the prospect in order to find out the objectives, needs and requirements of the customer, and take their interest forward.
• Able to give accurate information on all services offered by the British Council, and to give customers the correct brochures, application and registration forms.
• Support test takers who want to register online at our premises.
• All feedback and customer comments are passed on to the Assistant Manager - Customer Service within one working day and recorded in writing.
• To communicate with internal and external personnel in a professional and enthusiastic manner.

Registration

• Register Exams candidates in a professional and friendly manner, while adhering to the procedures in place.
• Cross-sell relevant British Council services and products where appropriate.
• Understand customer needs and turning enquiries into sales.
• Work extra hours during registration period, if required

Standard For Collection And Handling Of Income

• Handles payment received from examination registrations.
• Responsible for generating and issuing payment links to customers for any required fees or charges.
• Ensures the payment link is accurate and provided to the customer promptly via the appropriate communication channel.
• Verifies payment completion before proceeding with the requested service or action.

Accurate Databases / Records, and Projects

• All databases and records, and information files are kept up to date in line with requirements outlined by AM – Customer Service.
• Make sure that information brochures/ leaflets are always replenished and are available.
• Responsible for updating relevant knowledge files and databases /web/ design posters in line with requirements outlined by AM-CS.
• Specific projects and responsibilities given to each member of staff are carried out in line with expected objectives.
• As duty officer ensure that designated tasks for the relevant shifts are completed.

All above accountabilities, duties and responsibilities should comply with standards and guidelines incorporated in the Global Policy Framework (e.g., Code of Conduct, Global Policy Statements, Child Protection (CP), Equality, Diversity, and Inclusion (EDI), Information Knowledge Management (IKM), ICT standards (e.g., Acceptable Usage of IT standards).

Role specific knowledge and experience

Minimum/essential

• Selling skills (confident and effective in up-selling and cross-selling British Council products)
• Competent IT and numeracy skills
• Accuracy (very high level of accuracy is required for all tasks)
• Excellent customer care skills across multiple channels

Desirable

• Knowledge of CRM
• Complaints handling

Requirements

• Diploma/Degree in any discipline
• At least 2 years’ experience working in a customer service role, preferably in the service industry.
• Excellent written and oral communication skills in English. Having ability to communicate in Chinese language is an added value.
• The successful candidate will work a 5-day week between Monday-Saturday with a scheduled day off. Additional hours will occasionally need to be worked, particularly during peak examination periods.

Additional Information

Conditions of Employment: Local Direct Hire

• Applications are welcomed from candidates currently in the location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Job title: Customer Service Assistant

Location: 6001 BEACH ROAD GOLDEN MILE TOWER SINGAPORE 199589

Working hours: 5pm - 3am

Salary: $3000-6000/month

Description:

1. Build and entrench clients' relationships

2. Provide clients with regular market updates, understanding their financial needs and recommending appropriate wealth management products

3. Handle customers feedback

4. Follow up with customers needs and build good relationship

5. Promote company events

6. Familiar withe company products and increase company revenue

What's in it for you

Proven training structure to guarantee your success

Earn perpetual passive income upon successful sales

Earn perpetual management fee once promoted to manager

Enjoy work life balance

Preference: Full-time job

The Operations Executive is responsible for the planning, organizing, and directing, managing and evaluation of the daily operations in PRISM+. He/She also works with internal and external teams to ensure daily operations such as planning, execution, and reporting of deliveries and fleet operations of the ceiling fan delivery teams or TV/Monitor/RMA delivery teams

• Supervising and managing daily operations
• Assist with day-day logistics and warehousing activities
• Evaluating and reporting on various metrics and performances
• Develop strategies for efficient workflows
• Daily and monthly reporting of deliverables and KPIs
• Inventory management and replenishment of equipment and tools

• Experience with Microsoft Office (Excel, Word, Powerpoint) and being tech savvy
• Operations and management experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced, team oriented environment
• Ability to multitask and manage daily operations

Career Description:

Independently handle a portfolio of Singapore private limited companies' clients for routine bookkeeping, payroll processing, GST, Corporate Tax and XBRL filing and meet ACRA and IRAS filing deadlines.

Assist clients in preparing their monthly, quarterly, or annual management accounts.

Responsible for preparing Unaudited Financial Statements (UFS) for the clients following Singapore FRS (Financial Reporting Standards).

Assist clients with the preparation of quarterly GST returns, annual tax computations, and Form C or Form C-S and Appendices for submission to the IRAS.

Liaise with and advise clients on on-going company's bookkeeping, payroll related, ACRA and IRAS related matters.

Assist the Managers to guide and/or review Executives’ work in handling day to day business outsourcing services.

Support the Managers in the transition of the accounting, GST, Corporate Tax transfer records from the take-over business and on boarding of new clients.

Assist the Managers to implement new software, improve SOP, workflows and processes and ensure the team comply with relevant statutory acts and filing deadlines.

Work as a team member by sharing responsibilities, providing support and maintaining communication with colleagues on an effective and efficient basis

Develop and maintain professional relationships with clients; and

Liaise with external parties and service providers of our clients, where necessary.

Requirements:

Diploma/Degree in Accountancy or a professional qualification under ACCA, SCAQ and ICAEW schemes

Minimum 2-3 years accounting/audit work experience in a public accounting firm

Conversant and understanding of Singapore Financial Reporting Standards and Company Act

Proactive, committed and a team player

Technology savvy, excellent interpersonal, written & oral communication and analytical skills.

Possess initiative and ability to work independently

Interested candidates are invited to apply online. Only shortlisted candidates will be notified. Thank you for your interest.

Tina Tan

EA No. 23C1599

EA Personnel No. R23115167

Job Description:

• Received enquiry from Sales or direct customer and forward to Planner with cargo details.
• Received rates from Planner, forward to Sales and follow cargo status.
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email.
• Provide booking confirmation to customer or Sales once received Planner.
• Manage HAWB process in Cargoware and activate service provider - Declarator for Export permit declaration.
• Monitor shipment status of uplift, arrival and any irregularity.
• Received inbound pre-alert from customer. Activate service provider - Declarator for Import permit and liaise with OPS for terminal clearance, breakdown or delivery (if any).
• AR process and ensure receipt payment from customers within granted period.
• Others - Source prices or solutions for businesses do not transit via SG if any enquiry from Sales through WCA network.

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in air freight industy or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

Come Join us as a part time service crew member!

Job duties include:

• Greet and coordinate the seating of guests
• Ensure guests’ requests are not delayed during the operations of in the Restaurant
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries

Job Description:

· Customer Service Support

· Main focal point between sales team and customers to ensure smooth day-to-day business operations

· Ensure that customer orders and transactions are processed in an efficient and timely manner

· Responding promptly to customer enquiries and provide professional customer support

· Liaise with Singapore Finance team and monitor customer accounts as required

· Liaise with Internal Stakeholders and monitor customer logistic movement

· Manage and support administrative elements for all sales activities

· Generate and disseminate reports

· Prepare the supporting documents to facilitate audit purposes

· Perform other tasks which may be assigned from time-to-time

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in commercial role, Online Market place or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

a) Oversee CSR and SA team to ensure AOG support, order fulfilment towards customers’ service for satisfaction.

b) Responsible for daily customer support and service for purpose of MRO sales related matters to meet the Sales Repair target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

c) Handling of warranty claims and manage customers’ complaints with the team.

d) Ensure MRO TAT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

e) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

f) Monitor, analyze and improve MRO activities on LRUs.

g) Secure good relationship with customers via interactive mode of communications.

h) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

i) Daily monitoring and communicate all repair flows between SEDSA and customers to ensure smooth operation, efficient communication and service rate/OTD being met.

j) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

k) Follow up on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner.

l) Generate reports for analyzing KPIs to improve performance

m) Provide guidance and support to team members. Promote Safran culture to empower people.

n) Set-up processes and KPIs for the team; support business and quality audits.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.

p) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

q) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

r) Any other duties assigned.

>> Job title: Customer Service Manager

>> Location: 1 Selegie Road Singapore 188306

>> Working hours: 6pm to 3am

>> Salary: $5000 - $8000

>> Preference: Full-time job

HIGHLIGHTS:

- Attractive BONUS + Extra Incentives

- One-on-one coaching system

- Career Progression

- Frequent Bonding Events

- Personal Development Training


RESPONSIBILITIES:

- Meeting new clients and maintaining existing clients through marketing

- Ensuring good customer service to uphold brand image

REQUIREMENTS:

- Team Player

- Good Learning Attitude

- Citizen or PR preferred

Wave Entertainment Welcome you to join our team!