• Lead a customer service team across multiple channels within the retail and membership sectors, ensuring consistent, efficient service delivery.
• Ensure compliance with Service Level Agreements (SLAs), Standard Operating Procedures (SOP), and business continuity plans, promptly addressing any gaps or incidents.
• Oversee outsourced contact center activities, conducting regular performance reviews with vendors to enhance service quality.
• Handle escalated feedback promptly, providing effective resolutions.
• Collaborate with internal and external stakeholders to resolve issues and operational hurdles.
• Foster a positive team environment, motivating achievement aligned with organizational objectives.
• Set and review individual/team goals, fostering continuous development.
• Collaborate with the Service Culture team to identify training needs, updating SOPs for improved efficiency and enhanced customer experiences.
• Conduct performance appraisals and offer constructive feedback to team members.
• Compile and analyze data for managerial reporting.

Requirements:

• Hold a Degree in any discipline with a minimum of 5 years' experience in retail, e-commerce, or customer service.
• Ideally, have at least 3 years of supervisory experience with a proven leadership track record.
• Familiarity with systems like SAP or Zendesk is advantageous.

Other Details:

• Work Location: Joo Koon
• Contract: 1 year

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Perform end-to-end media preparation for post-production, such as encode, ingest, outgest and housekeeping of all video assets.
• Media traffic management in a centralized editing environment.
• Ensure that the metadata in Production Asset Management system are always optimized.
• Undertake basic editing and compilation of shots.

• Basic technical knowledge, preferably in non-linear editing or Video post-production.
• Preferably able to read Chinese scripts/cue sheets for shots assembly.
• Strong computing skills and the ability to plan and organize work efficiently.
• Meticulous attention to detail and the ability to exercise independent judgment, particularly under pressure to meet deadlines.
• Willingness to work in two shifts (0700 – 1530hr; 1530hr – 2400hr) and alternate between 5 / 6 days work weeks.
• Required to work ad hoc hours and weekends for special and mega programs.

Job Description:

• Oversee general office operations across all offices in the countries we operate
• Provide high quality and sustainable administrative support to all employees
• Welcome and coordinate arrival of visitors
• Develop and implement office administrative systems/procedures
• Carry out administrative activities and coordinate office administrative procedures
• Manage the front office operations including ordering all office supplies, pantry supplies and running errands
• Coordinate meetings, seminars, special projects, and all company events
• Maintain an adequate stock of office supplies
• Book flight tickets for staff travelling to other locations, and purchase travel insurance accordingly
• Record and process invoices, receipts, and payment processing
• Manages office services by organizing office operations and procedures, HR processes, controlling correspondence, reviewing and approving supply requisitions.
• Install and configure software and hardware
• Set up accounts and workstations.
• Develop expertise to train staff on new technologies
• Maintain an internal wiki with technical or people documentation, manuals and policies

People Admin Duties:

• Organize and coordinate engagement and team programs (teambuilding, parties, training, etc.) – this is essential in line with keeping our employees highly engaged and motivated
• Assist the People team with the administration of people processes (Onboarding, Learning and Development, Engagement, Administration)
• Support recruitment team for some roles
• Plan ahead with a social media calendar for online platforms and work closely with both internal and external stakeholders to build engaging content
• Responding to emails on behalf of the department
• Provide support in internal internet-based communication and any other duties as assigned.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Description & Requirements

· Overseeing daily business operations

· Develop a strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees.

Recruit, on board, and train high-performing employees to achieve objectives for sales,profitability, and market share

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies,procedures, standards, specifications, guidelines and training programs

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Required skills and qualifications

· Required skills and qualifications

· Master’s Degree (or equivalent) in business management or related field

· At least Five years experience as a senior management role

· Proven success in a managerial role

· Strong decision-making ability

· Excellent communication, collaboration, and delegation skills

· Proven ability to develop and achieve financial plans

· Ability to motivate and lead employees, and hold them accountable

· Strong working knowledge of operational procedures

Principal Responsibilities

• Work with Senior Portfolio Manager to develop, implement and execute investment strategies.
• Manage live portfolio risk daily to ensure the portfolio operates within defined risk limits.
• Research new investment ideas, building investment thesis or models.
• Hands on trading and execution.

Qualifications/Skills Required

• Bachelor or Master degree
• Experience with in a selected asset class, product, or region, demonstrating ability to develop, implement and execute investment strategies.
• Good communication skill to ensure efficient and smooth team collaboration

Responsibilities:

• Be a part of Advertising, Marketing & Promotions team in Commercial Division.
• Internal stakeholders and brand liaison for publicity and communications plans pertaining to the pop up, including digital communications via APP, EDM, Websites, Social Media etc
• Plan, develop and implement social media and digital contents that are inline with pop up experiences to maximize visibility and publicity.
• Assist in trade marketing initiatives such as TFWA and FAB awards for registrations, logistics and artworks adaptations.
• Marketing expenditure tracking and processing.
• Analyze campaign performance and prepare post-campaign report.
• Assist in other ad-hoc marketing projects and duties from time to time.

Requirements:

• Diploma holders with 2 years of experience in Mass Communication, Business/Marketing
• Operational/Executional Marketing duties can be routine.
• May be required to work on weekends during special marketing campaigns/ events, but time off will be given.
• Must be fully vaccinated as this position requires the employee to return to the workplace.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang