PM-International is on its way to becoming Europe’s largest direct selling company in the industry of health, fitness, and beauty. We are among the Top 100 most innovative Direct Sales companies and PM-International is currently number #6 in the DSNworldwide out of 22,000 companies! For more than 30 years we have set up the highest standards for the development, manufacturing, and distribution of premium products and we are growing every day! We grew more than 50%, from 2020 in annual sales of $1.72B, to $3B in 2024.

PM-International is all about peak performance, bringing creativity and state-of-the-art science with one vision in mind: to achieve market leadership in the distribution of high-quality products for health, fitness, and beauty worldwide. We help people live a better, healthier, and fitter lifestyle.

We have 4 Headquarters and more than 40 subsidiaries worldwide. We offer a pleasant and collaborative working atmosphere in the HQAPAC, and we are always looking for talented and enthusiastic people to join our team.

We’re seeking someone who wants to work with an experienced team in a fast-paced environment. We need a highly collaborative team player who is not afraid of challenges and development.

This position will be based in Singapore.

At PM-International, you will have the opportunity to learn and grow, lead, and truly make a difference. If this sounds like a perfect match for you, please include your resume/CV in English, a concise motivation letter including your salary expectations, as well as your earliest date of entry.

YOUR DUTIES AND RESPONSIBILITIES INCLUDE, but are not limited to:

To organize and deliver training sessions to support the operations of the business in the APAC. Also being responsible for managing the learning management system and developing training materials.

Main duties and responsibilities:

· Designing training programs

Creating programs for onboarding and ongoing training, such as for MPM operation, inventory management, and SOPs

· Managing the learning management system

Writing down processes, managing user experience, and troubleshooting

· Analyzing data

Using data to identify operational challenges and create training solutions

· Developing training materials

job aids, assessments and support tools

· Collaborating with stakeholders

Working with key people and cross-functional teams to ensure successful training execution

Skills

Some skills that may be helpful for an operations trainer include:

• Strong operations knowledge
• Passion for training
• Good planning and organizing skills
• Excellent communication, interpersonal, and facilitation skills
• Resourcefulness
• Ability to travel frequently, work independently or in teams
• Self-motivated
• Open to learning new software and technologies
• Proficiency in Microsoft Office applications

Datacenter Operations Engineer

The Leaseweb APAC team is growing quickly and looking for talented individuals to join us. Our Data center Operations Team is involved in the daily management of our current 6 data center facilities in the APAC region (Singapore, Japan, Hong Kong and Australia) and we are about to open 3 more data center location in Singapore, Japan and Australia later this year. You will be responsible for the configuration and installation of the servers during the provisioning process in our data center in Singapore, and other data centers in the region as needed. You will also be assisting customers with the installation of network equipment in more complex designs.

Key responsibilities:

• Installation, configuration, relocation, and removal of server equipment at the data center
• The assistance of customers within data centers (for customers with their own racks/servers)
• Upgrade/downgrade of server equipment (memory/hard disks/etc.)
• Replacement of hardware and handling of all relevant administrative matters.
• Testing servers and server equipment in accordance with standards
• Work with remote hands partners within the APAC region to support installation and/or adjustment of servers.

Requirements:

• At least one year of hands-on experience working in a data center with servers
• Knowledge of various operating systems, especially Linux
• Knowledge of Hardware (Servers, Switches, KVM, Hard Drives, Memory etc.)
• Basic network knowledge (adjusting DNS/IP/Netmask/gateway/etc.)
• Certificate or degree in Computer Science or similar discipline preferably with an emphasis in Technology
• Professional and effective communication in English

What we offer:

• Competitive salary
• The possibility to develop yourself and build your career
• Comprehensive Health Insurance
• A great working environment in a dynamic, international, fast-growing organization

Ready for the next step?

If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at the life at Leaseweb. For questions, please reach out to Danisha Ardilla - Talent Acquisition Specialist, at: [email protected]

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

About Us:

Sustainable Security Systems Pte. Ltd. is a forward-thinking company focused on providing innovative and environmentally sustainable security solutions. We are dedicated to offering the highest level of service and security to our clients while fostering a culture of innovation and sustainability.

Job Overview:

We are seeking a proactive and detail-oriented Administrative Operations Executive to oversee administrative tasks and operational activities. The successful candidate will manage daily office operations, ensure efficient job site manpower arrangements, and handle critical employee and client communications.

Key Responsibilities:

Arrange and allocate manpower at job sites daily with staff management.

Check daily attendance and follow up with security personnel.

Create and regularly update employee records.

Prepare claims, transport expenses, and reimbursement documents.

Prepare monthly payrolls for security personnel.

Prepare monthly invoices and manage billing processes.

Handle client feedback and submit comprehensive reports to management.

Prepare and update sales, expenses, and operational reports.

Assist with technician support for job site operations.

Assist in the preparation of tenders and quotations related to security contracts.

Prepare and assist in generating incident reports as required.

Qualifications:

Diploma or Degree in Business Administration or a related field.

Minimum 2 years of experience in administrative or operational roles, preferably in the security industry.

Strong organizational and multitasking skills with attention to detail.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Ability to work independently and maintain confidentiality.

Strong communication skills, both written and verbal.

Knowledge of payroll, invoicing, and employee record management is an advantage.

What We Offer:

Competitive salary and benefits package.

A dynamic and collaborative work environment.

Opportunities for professional development and growth.

Responsibilities:

• Train Operations
  - Drive passenger trains and perform emergency train operator duties.
  - Monitor train performance and resolve defects per guidelines.
• Passenger Assistance
  - Respond to inquiries about routes, fares, and transport connections.
  - Help passengers with special needs board and alight safely.
• Safety and Compliance
  - Monitor stations and equipment for irregularities and address issues.
  - Ensure passengers follow transit regulations.
  - Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.
• Communication
  - Coordinate with the control center and passengers using communication equipment.
• Qualifications and Procedures
  - Maintain necessary certifications and adhere to operational procedures and manuals.

Perform other duties as directed by his/ her superiors.

Requirements:

• Minimum 5 credits 'O' Levels
• Minimum height 158 cm
• Willing to perform shift work, including weekends and Public Holidays
• Preferably with minimum 2 years' working experience in the service or retail industry
• Required to manually operate station and trainborne equipment
• Possess a pleasant disposition and personality
• Good interpersonal skills with a passion to work with people
• Able to identify colours

By submitting your application for this position, you consent to:

a. the collection, use and disclosure of your personal data by SBS Transit Limited and its subsidiaries (“the Company”) for the purposes of your application and potential employment with the Company, including disclosing such personal data to any of SBS Transit Limited’s subsidiaries, affiliates or related corporations (if necessary for processing of job application); and

b. SBS Transit Limited and its subsidiaries' retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.

We regret that only shortlisted candidates will be notified.

Intensive training is provided for shortlisted candidates.

Responsibilities:

• Experienced Fuji Xerox & Canon Multi-function copier machine technician
• To service copier machines for existing customer
• Monthly preventive maintenance/ Meter reading
• Able to guide customer on how to operate copier machines
• Able to assemble copier machine spare parts
• Knowledge in Networking/ Installation is an advantage

Requirements:

• At least 1year working experience in the related industry
• With Class 2B or 3 Singapore Driving License is a MUST
• Must be willing to do overtime.
• Full-Time position available.
• Salary is negotiable

About us:

Tree Art is the leading art education brand in Singapore, dedicated to providing a comprehensive platform for artistic development. With the concept of "from education to happiness" we have established a strong presence across the country, with 14 strategically located campuses. Our wide network of campuses ensures that students can easily access artistic learning opportunities in their respective communities.

Introduction:

As a Customer Service Representative, you will be the primary point of contact between Tree Art and prospective customers. Your role involves educating customers about our course curriculum, providing information, addressing inquiries, and assisting in closing sales. You will collaborate closely with the Centre Manager to ensure a smooth customer registration and enrollment process. Your administrative skills, familiarity with Microsoft Office, and proactive approach will contribute to improving sales and enhancing the overall customer experience.

Role and Responsibilities:

● Perform administrative duties using Microsoft Office applications.

● Familiarize yourself with the Tree Art curriculum and programs.

● Identify and recommend course curriculum that aligns with customers' needs and objectives.

● Liaise closely with customers, addressing course inquiries through walk-in and online platforms, and facilitating sales closure.

● Collaborate with the Centre Manager to ensure a seamless registration and enrollment process.

● Collect and review feedback from customers to improve sales and enhance the customer experience.

● Maintain database records and analyze sales data for administrative purposes.

● Undertake any additional duties and responsibilities assigned by the Centre Manager.

Qualification:

● Possess at least a diploma in any field.

● Fresh graduates who are proactive and sales-driven are encouraged to apply.

● Prior experience in sales is an added advantage.

Benefits:

● Competitive salary commensurate with experience.

● Health insurance and retirement benefits (if applicable).

● Professional development opportunities.

● Paid sick leave.

Looking forward on your resume. Please drop your resume to [email protected]

Regret to inform you that only shortlisted candidates will be notified.

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Benefits:

• Basic Salary up to $4,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Assistant Operations Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for managing funeral transfers and services, preparing monthly schedules for ground staff, and handling petty cash and vehicle-related matters. They work closely with all departments, oversee the Customer Service Team by assisting with phone duties and managing funeral parlours, and ensure the Operations Team adheres to company policies and processes. Additionally, they assist the Human Resources Team with talent recruitment and perform other ad-hoc duties as assigned.

Qualifications:

• Minimum 2-4 years of management experience
• Comfortable working in the funeral industry
• Possess class 3 driver license
• Able to do shift work, and work on Public Holidays and Overtime
• 
  

Job Description

• Provide day to day customer service support and administrative duties.
• Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
• Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
• Post-Warranty Service Contract Proposal to customers.
• Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
• Follow up with Engineers on open maintenance jobs.
• Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
• Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
• Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
• Monitor and update the job status in AX system, ensuring timely invoicing and job closure with customers.
• Responsible for administration of purchasing third party outsourced service contract with principal.
• Work closely with operations team members to coordinate the delivery and issue the billing with customer.
• Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
• Record case data and customer information accurately into AX system for ease of reporting and follow-up.
• Arrange service tools calibration and maintenance by the third party.
• Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
• Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• Min. Diploma in any disciplines
• Minimum 3 years of relevant work experiences in a similar role.
• Engineering knowledge is NOT required
• Good computer skills. Proficient in Excel, Word and Outlook.
• Working knowledge of CRM and ERP systems. Eg: Microsoft AX, Microsoft Dynamics
• Good command of written and spoken English

Competencies

• Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
• Good in communication and interpersonal skill, able to communicate with and influence people positively.
• A positive team member who is able to establish network and rapport with colleagues to achieve results.

Attributes

• Customer-orientated and able to deal with difficult customers.
• Passionate and energized, take initiatives and integrity to support business needs, enhancing individual/team productivity.
• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this position.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

About Allkin

Founded in 1978 as Singapore’s first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life’s challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

Roles & Responsibilities:

Reporting to the Group Supervisor, the Program Coordinator / Community Connector (CC) is to connect with the seniors, the community and partners to empower seniors to age in their community.

• Plan and conduct outreach to raise awareness about centre programmes and services and to enrol new seniors as centre members
• Conduct basic assessment to identify socially isolated seniors and those with needs.
• Collaborate with grassroots, community partners and service providers to build up community network, which includes initiating and coordinating community engagement efforts

Active Ageing to encourage active living and empower seniors.

• Organise activities at Eldercare centre and off-site locations.
• Co-create activities with volunteers.
• Empower seniors to be volunteers.

Befriending and Buddying to prevent social isolation.

• Manage volunteers to provide befriending/buddying services.
• Befriend seniors.

Care and Support to ensure seniors with needs are supported.

• Provide information and referral service and follow-up with referrals made.
• Participate in discussion with case management team to ensure clients are served holistically.

Others

• Support in volunteer management processes e.g. keep track of volunteering activities and hours, maintain volunteer database.
• Administrative duties which include data collection and reporting for reporting and evaluation purposes.
• Other work projects assigned by supervisor/management

Candidate Profile:

• Minimum GCE 'O' levels, up to Diploma graduates.
• IT literate
• Good communication and social skills to work with different people.
• Pleasant personality.
• Team player, yet independent to carry out most functions.
• Strong interest in empowering and preserving the dignity of senior.
• Able to speak dialects will be an advantage as some elderlies are only able to speak dialects

We are a Singapore-based children merchandise company looking for a highly motivated Customer Service Executive to join our team!

Job Highlights:

• Opportunity for Growth
• Fun working environment
• 5 working days (9am to 6pm)

Roles & Responsibilities:

· Provide quality customer service to customers via telephone, online chats or messaging.

· Attend to inbound calls, as well as email enquiries when necessary

· Respond and follow up promptly to customer enquiries and feedback on our products and services

· Able to manage emotion well and cope with customers's demanding requests.

· Preparing and entering client’s PO/SO into the systems and coordinate in deliveries, creation of DO for deliveries.

· Filing of customers DO and SO.

· Able to work closely with the team and provide support when necessary.

· Ability to multi task and take on additional tasks/roles.

· Other ad hoc duties as assigned by Supervisors

Requirements

· Minimum Diploma or equivalent qualifications

· Preferably Junior Executive specialized in Customer Service or equivalent.

· At least 1 to 2 years of customer service experience. However, fresh graduates may apply.

· Possess good communication and interpersonal skills

· Pleasant disposition and well-groomed.

· Proficiency in English.

· PC Literate; Proficiency in Microsoft EXCEL.

· A good team player and willing to contribute to team effort to accomplish related results and performance.

· Shortlisted applicants will be notified.

· Right candidate able to start work immediate.

We are seeking a skilled and customer-focused Field Service Technician to join our team in Singapore, Singapore. In this role, you will be responsible for installing, maintaining, and repairing various electronic and electrical systems at customer sites, ensuring optimal performance and customer satisfaction.

• Install, troubleshoot, and repair electrical and electronic systems, including trace and X-ray technologies, at customer locations
• Conduct regular maintenance and service calls to ensure equipment functionality and reliability
• Provide exceptional customer service, effectively communicating with clients and addressing their concerns
• Document all service activities, including inspections, maintenance, and repairs, in a timely and accurate manner
• Manage inventory of parts and tools, ensuring proper stock levels and organization
• Collaborate with team members and senior technicians to resolve complex technical issues
• Stay updated on the latest industry trends and technological advancements
• Respond to emergency service calls within established response time goals
• Maintain a clean and safe work environment, adhering to all safety protocols and regulations
• Contribute to continuous improvement initiatives by providing feedback and suggestions for process enhancements

Are you someone who thrives on building meaningful relationships with clients while managing the behind-the-scenes processes that keep things running smoothly? Do you enjoy balancing customer care with procurement and operational responsibilities? If so, we have the perfect opportunity for you!

At Screed, Singapore’s go-to online lighting store, we’re looking for a dedicated and professional Client Service & Procurement Specialist to join our team. If you’re passionate about customer satisfaction, operational efficiency, and contributing to the success of a dynamic company, we want to hear from you!

What You’ll Be Doing

Your role will be pivotal in creating a seamless experience for our customers while supporting our procurement and operational processes:

• Customer Service: Handle inquiries via phone, email, WhatsApp, and social media with professionalism and care.
• Quotations & Documentation: Prepare quotations, invoices, and proposals for tenders and projects.
• Procurement: Source and liaise with suppliers to ensure timely procurement and delivery of products.
• Order Fulfillment: Manage sales orders and oversee the entire fulfillment process.
• Administrative Tasks: Perform general administrative duties and support ad-hoc responsibilities as needed.

What We’re Looking For

We’re seeking someone who is adaptable, detail-oriented, and service-minded:

• Experience: Prior experience in customer service, procurement, or administrative roles is preferred.
• Education: Diploma in Business Administration or related fields.
• Language Skills: Fluency in English (spoken and written) is essential. Mandarin proficiency is a plus to liaise with Mandarin-speaking clients.
• Personality: Meticulous, self-motivated, and able to work independently with minimal supervision.
• Tech-Savviness: Proficient in Microsoft Office (Excel, Word, Outlook) and email communication.
• Multi-tasking: Comfortable managing a dynamic mix of customer service and procurement duties.

Why Join Us?

At Screed, we’re more than just a lighting company—we’re about creating inspiring spaces and providing top-notch service to our customers. Here’s what we offer:

• Convenient Location: Easily accessible office near Lavender and Bendemeer MRT.
• Growth Opportunities: Gain hands-on experience in a dynamic industry.
• Work-Life Balance: We respect and value your time and well-being.
• Diverse Projects: Collaborate on projects for corporates like Google, Singtel, DBS Bank, and more.

About Screed

Screed is Singapore’s leading online store for designer, modern, and industrial lighting. We take pride in creating inspiring spaces for our clients by offering unique and high-quality lighting solutions. From homes to corporate spaces, our mission is to provide a stress-free and enjoyable shopping experience.

We’ve served some of the most notable brands, such as Google, Resorts World Sentosa, and Citibank. Join us in bringing light into people’s lives—literally!

How to Apply

Send us your resume, including personal details, current/last drawn salary, and expected salary.

Note: Only shortlisted candidates will be notified. We can’t wait to hear from you!

Introduction:

As a Customer Service Representative in a campus environment, you will be the primary point of contact for prospective customers. Your responsibilities will include educating customers about course offerings, addressing inquiries, and assisting in the sales process. You will work closely with the Centre Manager to ensure a seamless registration and enrolment experience for clients, enhancing their overall experience with our services.

Role and Responsibilities:

• Provide outstanding customer service by addressing inquiries from potential students through walk-ins and online platforms.
• Familiarize yourself with the curriculum and programs offered to effectively communicate with prospective customers.
• Identify and recommend courses that align with customers’ needs and objectives to facilitate enrolment.
• Assist in closing sales by guiding customers through the registration process.
• Collaborate with the Centre Manager to ensure a smooth enrolment process and maximize customer satisfaction.
• Collect and review customer feedback to contribute to continuous improvement in service delivery and sales strategies.
• Maintain accurate customer database records and assist in analysing sales data for reporting purposes.
• Perform additional duties and responsibilities as assigned by the Centre Manager.

Qualifications:

• A minimum of a diploma in any field.
• Fresh graduates with a proactive attitude and a sales-driven mindset are encouraged to apply.
• Prior experience in customer service or sales is an advantage.

Benefits:

• Competitive salary based on experience.
• Health insurance and retirement benefits (where applicable).
• Opportunities for professional development and growth.
• Paid sick leave.
• Discretionary bonus potential.

Working Hours:

• Monday: Off
• Tuesday to Friday: 1:30 PM - 7:30 PM
• Saturday and Sunday: 9:00 AM - 7:30 PM
• 
  

Join our team and contribute to creating an enriching experience for aspiring individuals in a vibrant campus environment!

Farmz Asia is on an ambitious mission to feed 1 million children with the right and most nutritious food.

We are a premier Food and Nutrition School made up of highly qualified doctors, dietitian, nutritionists and chefs that teach people how to reverse the aging process, prevent chronic illnesses and avoid life-threatening diseases through simple 3 steps by selecting the right foods.

Our comprehensively developed programmes are designed to equip both children and adults with the essential knowledge and skills to transform their health for the better. It is our utmost hope for them to enjoy their desired quality lifestyle of great health for themselves, their families, and community.

We are truly passionate in the work we do and we promise to ‘Make Lifestyle Transformation Possible!’ for our clients.

As part of our local and overseas expansion plans, we are looking for talent that will like to enable life by enhancing client’s experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle. Join us and inspire the clients now.

Client Service Representative Responsibilities :

• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow up with sales leads
• Manage incoming enquiries via internal system
• Provide accurate, valid and complete information by using the right methods/tools
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Education & Certification

• Degree, Higher Diploma/Diploma in Business related discipline

Requirements

• Proven client support experience with minimum 1 year experience
• Track record of achieving KPI
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / response to different types of characters
• Excellent communication and presentation skills
• Ability to prioritise and manage time effectively
• Required to work base on shift allocated and weekends (either Fri and Sat or Sun and Mon off)

EMQ2 is seeking a highly qualified Service Delivery Lead to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If youhave more experience, you may be considered for a senior role.

Job Overview

The Service Delivery Lead leads and supports programs and projects using different frameworks such as Agile, Hybrid, or Waterfall. They organize and facilitate meetings and events, gather business requirements from stakeholders, and prioritize change requests and bugs to optimize business value. They also remove any impediments for the project team, manage the risk plan and client expectations, and motivate the team to deliver the service according to schedule and quality.

The Service Delivery Lead is responsible for overseeing the entire service delivery life cycle from start to finish, including design, resource allocation, and software development. They also support the execution of test plans and bug fixes and work with different parties within the client organization to accelerate service delivery progress. They also key player in team development and responsible for holding teams accountable for their commitments and maintaining a good relationship with clients, users, and stakeholders. Additionally, they also work with the finance department on COC sign-off and payment milestones.

Good to have:

• Great organizational, planning, and problem-solving skills
• Great interpersonal skills, collaborating and team playing
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Good analytical and listening skills
• Ability to translate business requirements into functional requirements
• Excellent understanding of how user centricity is incorporated into SDLC
• Excellent understanding of how product backlog, user stories, acceptance criteria and user flows fit within the development process
• Knowledge and use of Jira and Confluence
• PMI PMP or PRINCE2 certification preferred
• PMI Disciplined Agile / SCRUM certification is a plus

Should have:

• Experience delivering complex projects with multi-squad teams and timelines of up to 24 months.
• Experience working with Singapore Government agencies is preferred.
• Experience in bidding preparation and submission process.
• Experience orienting teams to deploying a service-oriented attitude in dispute situations.
• Experience in presenting to project sponsors and morale management of teams.
• Strong working knowledge of Jira, Confluence, and Microsoft Office tools,including Excel, PowerPoint, and Word.
• Experience in implementing project management tools, SmartSheet, Figma, and graph drawing is a plus; ability to maintain good documents and artifacts is crucial.

Personal traits:

• Resourceful, independent, and able to find creative solutions to problems even under pressure.
• Meticulous in approach, paying close attention to detail and ensuring high-quality work.
• Self-motivated, self-driven, and takes the initiative to take on new tasks and responsibilities.
• Empathetic towards others and able to communicate effectively to managestakeholders' expectations.
• Proven track record of being able to grow, learn, and take on more responsibilities over time.
• Bonus for being able to immerse in the company culture, understand the values and how things work, and adapt to thework environment.

Our Benefits:

• Competitive remuneration package
• Flexible work schedule and remote work options
• Career progression opportunities
• Medical Insurance Coverage
• Open & Transparent Culture with a flat hierarchy

How to Apply

Interested candidates, please send your resume to [email protected]

Our Recruitment Process

As a Service Delivery Lead, if you submit your resume, it will be personally reviewed. Qualified candidates will be invited for an interview with the hiring manager. The interview will be an opportunity for us to discuss your experience and expertise in the field and will last for 30 minutes.

Based on the outcome of the interview, the hiring manager will decide if you are a suitable fit for the position. If that is the case, the HR team will reach out to you with an offer and provide next steps.

• Degree in Information Systems, Computer Science or equivalent

• More than 5 years of IT project management experience and at least 10 years of IT experience

• Familiar with Software Development Life Cycle (SDLC)

• Experience in IT business analysis techniques

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation,

• communication, negotiation and interpersonal skills including strong persuasive techniques

• Able to lead, develop and maintain respectful and trusting relationship

• Working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016), Skype for business 2015 and related technologies.

• Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.

• At least 3-5 years’ hands-on deployment and support experience in server infrastructure for

• Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business.

The Service Provisioning Engineer is responsible for planning, configuring, and deploying telecommunication services to meet customer requirements. This role ensures efficient provisioning of voice, data, and internet services, working closely with internal teams and external clients to ensure high-quality service delivery and customer satisfaction.

Make an Impact by:

• Service Deployment: Configure, test, and activate telecommunication services, including voice, ethernet, and DWDM services.
  Implement network solutions to meet customer specifications and contractual commitments.
  Perform end-to-end service testing and troubleshooting during the provisioning phase.
  Integrate new customer services into existing network infrastructure.
  
• Technical Support: Provide technical guidance to customers and internal teams during service activation.
  Diagnose and resolve provisioning issues within SLA guidelines.
  Provide Level 2/3 technical support for provisioning-related issues.
  
• Collaboration: Coordinate with network engineering and vendors for smooth service implementation.
  Work with third-party vendors and partners to deliver seamless connectivity solutions.
  
• Documentation and Reporting: Maintain accurate records of provisioning processes and configurations.
  Prepare and update technical documentation, workflows, and user guides.
  Generate reports on service delivery performance and provisioning timelines.
  
• Process Improvement: Identify areas for improvement in the provisioning process to enhance efficiency.
  Assist in automating repetitive tasks and optimizing workflows.
  

Skills for Success:

• Diploma in IT or equivalent.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• Minimum 3 years of experience.
• Working on Saturdays (9am – 1pm) on a rotating basis will be required after the candidate trained.
• Working on rotating after office hours standby will be required after the candidate is trained.

• Handle customers either by telephone, email or walk in
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Prepare Quotation, Invoice and Delivery Order
• Scheduling for delivery of service and Products
• Send service and maintenance reminder to clients

Job Scope:

1. Provide frontline services - registration, payments, scheduling of appointments

2. Reconcile daily monetary transactions

3. Liase with patients and patient care-givers

4. Conduct training for new staff on-boarded

5. Manage patients' feedback and enquiries & perform service recovery

6.Manage patients' referral arrangements

7.Monitor inventories of non-clinical items

8. Perform temperature taking, simple triage and taking basic health parameters

9. Take part in quality improvement initiatives and projects when assigned

Requirements:

The candidate must be organised, responsive, have effective communication skills and interpersonal skills.

Special Attributes and Knowledge:

1. Excellent interpersonal and communication skills

2. Able to communicate in English and Mandarin. Ability to speak Malay or major local dialects will be added advantage

3. IT Savvy. Proficient in MS Office applications

4. Pleasant and cheerful personality

5. Passionate for service excellent

6. Positive attitude and willing to learn

Bonjour!  We are MERCI MARCEL, a relaxed French social destination bringing dining & shopping experience in unique design spaces. As we grow, so do our people. Today we have 6 outlets and we are looking for passionate individuals to join in on the Marcel's adventure!

Be a part of our diverse and extraordinary service team where you will be the face of our guests’ experience, bringing your own flavour to the(ir) table, making sure that from the moment they arrive to when they leave, they’re having a great time to escape into a place that brings a slice of France to Singapore. If you would like to join the Merci Marcel family, apply now!

Outlets:

Merci Marcel – Club street, Orchard, Tiong Bahru & East Coast

French Fold – Telok Ayer & Orchard

What you get:

● Salary range: S$5000-S$6500 | 44 hours work week, no split shift

● Benefits: Health insurance, Dental Incentive ($200/year), Monthly Incentive Program (KPI up to $350), Daily Meal Allowance ($7), Staff discount and Referral Incentive Program (up to $400), Welcome & Birthday Vouchers, Classpass membership, Increment upon confirmation & Long Service Incentive

● A dynamic & innovative French Company with audacious ideas to bring new French concepts in Singapore.

● A company with values: meritocracy, innovation, responsibility & sincerity

● Opportunities to progress internally

● Training: Training programs and Individualised Career Plan provided

What you will do:

● Team Management:

○ Recruit, train, and supervise team

○ Foster a positive and collaborative work environment, promoting teamwork and high morale.

○ Conduct regular performance evaluations and provide feedback to ensure staff development and growth.

● Customer Service:

○ Ensure exceptional customer service standards are consistently met or exceeded.

○ Address customer inquiries, complaints, and feedback promptly and professionally.

○ Implement strategies to enhance the overall dining experience and customer satisfaction.

● Operations Management:

○ Oversee day-to-day operations, including opening and closing procedures.

○ Monitor and manage inventory levels, ordering supplies as needed to maintain optimal stock levels while minimizing waste.

○ Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards throughout the restaurant

○ Greeting customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including advising guests on menu and wine choices

○ Maintain high standards of food quality, presentation, and consistency.

○ Conduct regular inspections to ensure adherence to food safety and sanitation guidelines.

○ Address any issues related to quality or service promptly and effectively.

● Strategic Planning:

○ Collaborate with management to develop and implement strategic plans for business growth and expansion.

○ Identify opportunities for improvement and innovation to enhance the restaurant's competitive position in the market.

Join us if you are:

● 5-8 years in F&B, running an outlet of 100-150

● Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

● Excellent communication and customer service skills.

● Solid understanding of restaurant operations, including food and beverage service and front-of-house operations.

● Energetic, passionate and able to work in a face paced environment

● Excited to be part of a team that is supportive, communicates and has fun!

● Ready to put the guest at the heart of everything you do

Location: Hougang Ave 8, Singapore
Working Hours: 5-day work week (including 1 weekend)
Weekdays: 10am - 7pm or 12pm - 9pm
Weekends: 8:30am - 6:30pm

Job Description:

We are looking for a dedicated and proactive Admin and Operations Assistant to join our team at The Nuggets Academy. This role will provide comprehensive support to the Founder/Director and Centre Manager, ensuring smooth daily operations and delivering excellent customer service.

Key Responsibilities:

• Opening and closing duties for the centre
• Maintaining the cleanliness and organization of the centre
• Managing administrative tasks, including handling customer inquiries and paperwork
• Designing and editing worksheets, marketing materials, and collaterals
• Assisting in marketing efforts, including social media postings and content creation
• Supporting with any other relevant duties as assigned by the Centre Manager

Requirements:

• Proficient in English (spoken and written)
• Strong customer service skills with a friendly and approachable demeanor
• Basic computer literacy, including Microsoft Office (Word, Excel, PowerPoint)
• Attention to detail and strong organizational skills

Bonus Skills (Optional but a Plus):

• Experience in design, video editing, and filming
• Familiarity with social media platforms and marketing strategies
• HR and finance administrative support

What We Offer:

• Opportunity to work in a dynamic and growing education centre
• Friendly and supportive working environment
• Opportunities for skill development in various fields

We are looking for a Payment Operations Specialist to join our Global Processing team to help our customers receive their funds faster globally.  

The role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using Wise. 

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale. 

The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear and largely shared collectively with the team. In this role, you'll add to that mission by:

• Maintaining consistent and high-level execution of daily tasks related to payment processing;

• Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;

• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;

• Following operational procedures and keeping track of critical updates.

Your Career

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Senior Manager - Global Customer Services Operations, JAPAC at Palo Alto Networks, you will play a crucial role in designing and implementing new processes to support the growing and transforming organisation; and enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Technical Services, Account Health management and Support teams. This leader will perform data analysis and provide relevant, proactive insights to aid the Vice President of Global Customer Services (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be accountable for establishing robust operating rigor and driving initiatives to maintain high standards across the region and the global GCS team, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, this leader will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the theater operating cadence with GCS’ overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams.  Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.