Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are seeking a detail-oriented and highly organized individual as a Bank Operations Technology Coordinator, to support the Network & Hosting Team of our client in Singapore, which is a top global investment bank.
In this role, you will be responsible for coordinating the timely and accurate delivery of network and hosting infrastructure equipment to data centers, warehouses, and other critical facilities of the bank. You will work closely with vendors, logistics teams, and internal stakeholders to ensure that all deliveries are processed efficiently, and items are received accurately. Your role is essential to maintaining smooth operations for network infrastructure deployments and supporting the hosting environment's needs.
Key Responsibilities
Delivery Coordination:
- Oversee the end-to-end logistics of equipment deliveries to data centers, warehouses, and other relevant locations.
- Coordinate with internal teams to ensure timely ordering and procurement of required items, ensuring all equipment is ordered according to project specifications.
- Track and monitor the status of orders and shipments, ensuring that deliveries are on time and accurate.
Vendor and Supplier Management:
- Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.
- Ensure that vendor documentation (such as invoices, packing slips, etc.) is complete and accurate.
- Track vendor performance and report any discrepancies or issues that may impact delivery timelines.
Data Center Access Coordination:
- Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
- Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
- Ensure compliance with all data center protocols regarding access, safety, and security.
Delivery and Equipment Verification:
- Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.
- Document any discrepancies or damages in delivery, escalating issues as needed to the relevant teams for resolution.
- Perform initial inspections and quality checks to ensure that items received are in good condition and meet project requirements.
Logistics Documentation:
- Maintain detailed and organized records of all logistics-related activities, including delivery schedules, vendor communications, and access permissions.
- Report on logistics performance and provide feedback to relevant teams for continuous improvement.
Stakeholder Communication:
- Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
- Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.
Other Duties:
- Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations.
Qualifications
- Experience: At least 1 year of relevant experience in logistics coordination, vendor management, or similar roles, preferably in a network, IT, or data center environment.
- Education: Bachelor’s degree in Business, Logistics, Information Technology, or any other field
Skills & Abilities:
- Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
- Attention to detail and accuracy in handling equipment deliveries and documentation.
- Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Preferred Qualifications
- Experience working in data center or network infrastructure environments.
- Knowledge of industry-standard logistics practices and shipping methods.
- Familiarity with vendor management and procurement processes.
- Experience in coordinating equipment deliveries in high-security environments.
Working Conditions
- Office and data center environment.
- Occasional travel to data center locations may be required.
- Ability to work outside of normal business hours (Saturday or after 6pm) is required for the role to coordinate deliveries or handle urgent requests.
