This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 3-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 3-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

The Operations Liaison Assistant will play a critical role in ensuring smooth communication and coordination between operations, sales, and customer service departments. This role involves supporting day-to-day operations, addressing customer needs, and ensuring a seamless experience for customers purchasing home and living products and consumer electronics. The ideal candidate is proactive, detail-oriented, and has a strong commitment to customer satisfaction.

Key Responsibilities:

Operational Support:

• Act as a bridge between warehouse, logistics, sales, and customer service teams to ensure operational efficiency.
• Monitor order processing, shipment schedules, and inventory levels to ensure timely delivery to customers.
• Assist in the coordination of returns, exchanges, and warranty claims for home and living products and consumer electronics.
• Identify and resolve delays or issues in product delivery by liaising with internal teams and external partners.

Customer Service:

• Serve as the first point of contact for customer inquiries related to product availability, order status, shipping, and aftersales support.
• Proactively communicate updates to customers regarding their purchases, addressing delays, and providing alternatives when necessary.
• Handle escalated customer complaints with professionalism, ensuring a positive resolution while maintaining customer satisfaction.
• Assist customers with technical inquiries related to consumer electronics, including troubleshooting minor issues and directing them to appropriate resources for support.

Administrative Coordination:

• Support the operations team by maintaining accurate records of inventory, order fulfillment, and service logs.
• Assist in tracking key performance indicators (KPIs) to identify areas for improvement in customer service and operations.
• Collaborate with the sales team to process special orders, promotional activities, and product rollouts.

Cross-Functional Collaboration:

• Work closely with the merchandising team to keep product details, pricing, and availability up to date.
• Coordinate with the technical support team to resolve customer issues related to consumer electronics.
• Assist in implementing operational improvements that enhance the customer experience and streamline workflows.

Requirements:

• Proven experience in customer service, operations, or administrative support roles, preferably in retail or e-commerce.
• Familiarity with home and living products and consumer electronics is a strong advantage.
• Strong communication and interpersonal skills to effectively collaborate with internal teams and customers.
• Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with order management or CRM systems (e.g., Salesforce, SAP) is a plus.
• Problem-solving mindset with the ability to resolve customer and operational challenges promptly.
• High level of professionalism, empathy, and customer focus.

Our client is a well-established dental practice dedicated to providing comprehensive, high-quality care in a welcoming and patient-centered environment.

• Manage daily operations for 8-12 dental clinics, ensuring smooth workflows, managing feedback, and supporting service standards.
• Coordinate facility maintenance and renovations, working closely with contractors and vendors to address issues promptly.
• Provide IT systems support to clinic staff, including training on applications and managing vendor relationships.
• Handle dental implant inventory, ensuring on-time procurement, precise cost tracking, and seamless delivery to clinics.

Requirements:

• Degree and above
• At least 2 years of working Dental/Healthcare Operations experience.
• Must be willing to travel to various clinic locations as needed, with occasional weekend work required.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description:

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Job Requirements:

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Finance Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Responsible for full sets of accounting, financial management reports, financial audit and generation of Inventory Report
• Review and Approve Financial Submissions and manage cash flow
• Responsible for GST, Taxation and Annual Surveys
• Responsible on compilation of Trader Profit & Loss
• Manage tracking & reporting from the trading platforms.

Requirement

• Min Bachelor’s degree in finance & accounting
• Min 5 years of experience in financial reporting
• Experience in commodity trading and metals will be added bonus
• Knowledge or experience in currency hedging

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Description

• Execute a project effectively once a project order is received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with the purchasing team with regard to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control of inventory to facilitate timely shipment and delivery, thereby maximizing customer satisfaction and minimizing cost;
• Plan, scheduled as well and coordinated materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production, and procurement updates
• Other related duties as required by HOD/ Management

Requirements

• Recognised Diploma or Degree in any field
• Preferably 2 years experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Working knowledge and experience in SAP system preferred but not a must
• Able to analyze information quickly and accurately
• Excellent planning, communication and problem-solving skills with an eye for details;
• Customer service-oriented and result-driven with the ability to work independently in a fast-paced environment.

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

The People, Performance, Culture (PPC) team contributes to making KPMG a great place to work by implementing best-practice programmes to attract, recruit, develop, groom and retain the best and brightest talent. The team looks after the full HR spectrum including but not limited to recruitment, manpower planning, performance and talent management and staff communications.

As a People Services Manager within the HR People Services function in KPMG, your duties will include but not limited to:

• Lead the team in providing excellent HR support to employees, addressing their inquiries, and resolving issues promptly.
• Provide coaching and advice to junior team members
• Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and ensure timely service delivery.
• Evaluate effectiveness of HR systems and processes against requirements, objectives, and user needs
• Recommend and improve HR processes, systems to ensure consistent service delivery.
• Implement and leverage technology to enhance HR service efficiency and effectiveness.
• Manage change management efforts related to HR process updates and technology implementations with team members and stakeholders.
• Monitor team adherence to HR policies, procedures, and guidelines.
• Stay updated with statutory and compliance requirements to ensure HR processes are aligned.

Job requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• In-depth knowledge of HR processes
• Strong analytical and problem-solving abilities
• Excellent interpersonal and communication skills, enabling effective collaboration with stakeholders
• Proficiency with SAP SuccessFactors Employee Central will be advantageous

We are giving our current senior operations executive more strategic responsibilities and are looking to hire fresh hires to join us some time in Q1 2025 (Fresh diploma and ITE graduates welcome). Promising candidates will be sponsored a local part-time post-graduate diploma or diploma related to the business (e.g. IT, Business Administration, Marketing and Hospitality) in 2025/26.

This year we started our first class training PWDs in the area of tech and are looking at being a more accessible training provider and employer in Singapore and Malaysia. We are an all-inclusive employer and welcome PWDs and school leavers to apply. Mothers who took a long maternity break and are looking for a part-time role with hybrid setup to ease back into the workforce may also apply.

REQUIREMENTS

• Good English communication skills over text or email
• Interest tinkering with technnology tools e.g. GenAI
• Previous internship or part-time work experience of at least 6 months ideal
• ITE or Diploma Certificate
• Passion for education and personal growth

RESPONSIBILITIES

Program Coordination and Execution:

• Coordinate and manage end-to-end operations for training programs, including scheduling, venue arrangements, and material preparation.
• Act as the primary point of contact for trainers, participants, and stakeholders to address queries and concerns.
• Stationed at client premise on-site for a period of time for program execution with transport and food allowance.

Delivery and Innovation:

• Assist in the delivery and innovation of operations for our coaching and training programs.
• Optimise onboarding processes for workshops and programs to ensure a seamless participant experience.
• Use automation tools like Zapier and ChatGPT to improve workflow and service delivery.

Client and Participant Support:

• Prepare and organise detailed notes with AI tools
• Update our student guide and onboarding emails
• Provide customer or client servicing support via text or email, ensuring prompt resolution of queries.

Logistics and Administration:

• Register participants and submit necessary paperwork for SkillsFuture and HRDF claims.
• Oversee logistical arrangements, including delivery and setup of training materials and equipment.
• Ensure lesson materials are printed and sent to local/overseas post.

Stakeholder Communication:

• Liaise with internal teams to confirm program requirements and deliverables.
• Send timely updates and reminders to participants about schedules, materials, and evaluations.

Budget and Inventory Management:

• Assist in tracking program budgets, stationery and ensuring cost-effective use of resources.

OUR CORE VALUES

The following eight values define our culture as a company. This is our TEAM PACT.

1. Trust in the team: “Own and share your zone of genius”
2. Experiment constantly to deliver impactful results
3. Attention to detail (attentiveness)
4. Management by context
5. Passion for education
6. Adaptability and flexibility creates flow
7. Curiosity leads to revelations
8. Teach and document knowledge for sustainability

BENEFITS

• Work Laptop provided (on-loan)
• WFH budget (one-time)
• Annual Mental Health, Dental and Outpatient subsidy (may also be used to purchase personal health insurance)
• NTUC Association & Lifestyle Membership
• Access to free courses from CuriousCore and CC Learning Partners
• 14 days paid annual leave + 4 days self-care leave
• 14 days paid sick leave
• Hybrid work environment (1 or 2 days in office every week)

We are seeking an organized and proactive Operations Coordinator to manage and oversee day-to-day operations, ensuring smooth coordination between sales, production, and logistics. The ideal candidate will be a hands-on team player with strong problem-solving skills, capable of maintaining operational efficiency and delivering excellent service to customers.

Job Scope:

• Coordinate with the sales team to process customer orders and ensure timely order fulfillment.
• Verify order accuracy and monitor inventory levels to avoid shortages or overstocking.
• Communicate production requirements with the manufacturing team to meet customer demands.
• Track production schedules and address any delays or bottlenecks.
• Plan and manage delivery schedules in coordination with the logistics team and ensure timely and accurate delivery of goods to customers.
• Address customer inquiries related to orders, deliveries, or other operational matters.
• Manage complaints and ensure customer satisfaction.
• Maintain accurate records of orders, production, inventory, and logistics.
• Prepare operational reports for management review.
• Identify and implement process improvements to enhance operational efficiency.
• Collaborate with cross-functional teams to streamline operations.
• Maintain accurate records and prepare operational reports.
• Identify and implement improvements to enhance operational efficiency.

Job Requirement:

• 1 to 2 years related experience
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience in inventory management and purchasing is a plus.
• Ability to work independently and as part of a small team.
• High level of attention to detail and accuracy.
• Strong problem-solving skills and the ability to handle unexpected challenges.

Interested applicants please whatapps your CV to +65 84597671

We are looking for experienced professionals to join our team as Service Manager and Project Manager in the ICT Solutions domain. These roles will focus on driving customer satisfaction, managing service delivery, and ensuring the successful execution of projects

Responsibilities

• Understand customer requirements and challenges, explore and expand business opportunities, and design service solutions tailored to meet customer needs
• Develop and execute project strategies, including bidding, negotiation, risk management, and delivery plans, ensuring successful contract fulfilment and deliverability
• Oversee maintenance projects, including planning, execution, team management, and ensuring network stability in alignment with regional assurance strategies
• Act as a primary point of contact for customers, handling escalations, coordinating resources during incidents, and driving resolution to ensure high customer satisfaction
• Build high-performance service teams by aligning with customer strategies and fostering collaboration with internal and external stakeholders
• Approve and manage network change plans, monitor their implementation, and ensure results meet quality and compliance standards
• Communicate with key customer stakeholders, including senior executives, to present service value and enhance brand reputation
• Ensure timely revenue recognition and efficient resource utilization while meeting the business and operational targets of service and maintenance projects

Requirements

• Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or related fields, with a strong focus on ICT technologies
• Minimum of 5 years’ experience in service delivery or project management within the ICT industry
• Certification in project management (e.g., PMP) is advantageous
• Exceptional interpersonal and communication skills, with experience in mid-to-senior-level customer engagement
• Availability to work flexible hours, including night shifts and on-call duties, as required by project demands

Interested candidates, who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

As an Engineer (Facilities Management & Engineering), you will assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements. Specifically, you will develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations. Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

Requirements

- Bachelor’s degree in Mechanical Engineering/ Facilities Management with a minimum of 2 years of relevant experience

- Prior training in management roles and supervisory experience of maintenance services for healthcare buildings and facilities would be advantageous

- Exposure to Heating, Ventilation, and Air Conditioning trades­ is preferred

- Excellent interpersonal and communication skills

- Self-motivated with the initiative to complete tasks and projects assigned

Working hours: Mon to Fri, 9am – 6pm

Location: Buangkok

Salary: $4,500 - $5,000

Responsibilities:

Management Function

• Supervise the daily operations in the Hostel according to the SOPs.
• Ensure Youth Work Associates (YWAs) and Night Residential Care Worker (NRCW) understanding and alignment of practice with the overall philosophy
• Oversee staff relationship with residents and stakeholders.
• Manage staff morale, motivation and discipline in the department
• Monitor and develop staff competency and training in order to fulfill their evolving roles and responsibilities in the department
• Assist HOD to manage budget and manpower allocation
• Lead and support departmental meetings as necessary.
• Deliver Trauma-informed practices in daily staff and residents interactions/management.
• Coach and mentor new employee onboarding effectively with accurate and timely documentation records.
• Responsible in achieving Department goals
• Ensure work goals are aligned with Department goals

Role Function

• Cover the role of the shift staff when necessary
• Effective and fair roster planning to cater to the needs of the daily operations.
• Ensure adherence to the SOPs in the daily operations of the hostel
• Coach YWAs and NRCWs to perform their roles effectively
• Coordinate with other Departments when necessary
• Manage and oversee all documentations required for the department
• Assist HOD in preparation and submission of Monthly/Quarterly reports
• Assist HOD in managing crafting/reviewing/amending SOPs as per required
• Oversee all investigation and review investigation process/approach/techniques (Discipline Committee Chair)
• Oversee all the process in hostel (e.g. approved / prohibited items list / confiscated / safekeeping / remand items / body check, property check and dorm check)
• Oversight on departmental portfolio progress.

Development Function

• Assist HOH/HOD in roles and functions which are assigned.
• Assist HOD in planning the development of the YWA and NRCWs in the department.
• Assist HOD in reviewing current and implementing new process to meet requirements of the Ministry.
• Identify and attend courses/training for personal and professional growth and development.

Taskforce Involvement

• Able to lead taskforces within the department
• Able to represent the department to contribute in inter-department/inter-division taskforces

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description: SAP AMS Service Manager

Position: SAP AMS Service Manager
Location: Singapore
Employment Type: Permanent, Full-Time

Job Purpose:

This role ensures the overall support and stability of SAP Application Maintenance and Support (AMS) operations. The position involves managing outsourced vendors and internal support teams responsible for delivering high-quality support to AMS customers. The Service Desk Manager will act as the primary point of contact for issue escalation and resolution, ensuring alignment with organizational objectives and customer satisfaction.

Responsibilities:

• Vendor and Customer Management:
  • Manage relationships for selected AMS partners.
  • Serve as the point of contact for clients’ issue escalation, resolution, and project initiation.
  • Collaborate with business units and AMS support partners to meet business demands.
• Operations Management:
  • Oversee day-to-day AMS support operations, including incident management, change management, problem management, and service requests.
  • Ensure adherence to SLAs, generate status reports, and maintain dashboards.
  • Drive the transition of projects to support.
• Process and Standards Development:
  • Develop and enforce efficient procedures, processes, and guidelines.
  • Follow applicable standards, methodologies, and best practices for system maintenance and support.
• Stakeholder Communication:
  • Provide proactive status updates to relevant stakeholders.
  • Strengthen customer relationships to enable cross-selling or upselling of SAP products and services.

Qualifications and Experience:

• Experience:
  • 3-5+ years of experience as a Service Delivery Manager in SAP AMS operations.
  • Hands-on SAP functional (Logistics module) or technical consulting experience in projects or support services.
  • Proven ability to manage customer stakeholders, including business users and IT managers, as well as external vendors.
• Skills:
  • Proficiency in incident management, change management, problem management, and service delivery metrics.
  • Experience in SAP AMS support operations, including SLA management and report generation.
  • Strong understanding of project-to-support transitions.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

We are seeking a highly organized and experienced Customer Service Manager to oversee all aspects of customer service operations within our Food & Beverage establishment. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service principles, and a passion for delivering an outstanding guest experience. The Customer Service Manager will play a pivotal role in ensuring customer satisfaction, resolving issues, and driving overall business success.

Role and Responsibilities

Team Leadership

• Recruit, train, and supervise a team of servers, Waitress and other front-of-house staff.
• Provide ongoing coaching and feedback to ensure the team delivers exceptional service.
• Foster a positive and collaborative work environment that promotes teamwork and employee morale.

Customer Experience Management

• Develop and implement strategies to enhance the overall dining experience for guests.
• Monitor customer feedback and implement improvements based on suggestions and complaints.
• Lead by example by providing outstanding customer service and resolving guest issues promptly and effectively.

Operational Efficiency

• Ensure efficient operation of service areas, including dining rooms, bars, and waiting areas.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Manage reservations and seating arrangements to optimize dining room capacity and flow.

Quality Control

• Ensure that food and beverages meet quality standards and are presented according to company guidelines.
• Conduct regular inspections of service areas to maintain cleanliness and organization.
• Monitor compliance with health and safety regulations and take corrective action as necessary.

Inventory and Supplies Management

• Oversee inventory levels of dining room supplies, such as utensils, glassware, and linens.
• Place orders for supplies as needed and ensure proper stock rotation.
• Monitor and control costs related to customer service operations.

Qualifications and Education Requirements

• Diploma or Certificate in Business Administration, Management, or a related discipline is often preferred.
• Previous experience in F & B or a related field.
• Excellent communication and interpersonal abilities.
• Previous experience in a customer service management role within the food and beverage industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Knowledge of food and beverage operations, including service techniques and standards.
• Familiarity with point-of-sale (POS) systems
• Understanding of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.

Safety – Goal: Zero Workplace & Passenger Injury

• Actively implement, drive, promote, monitor and manage safety in compliance with Schindler Corporate and Schindler Singapore directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure Schindler’s high product safety level

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to

1. ensure the timely conversion of all equipment from Free Maintenance to paying portfolio
2. the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
3. Recover lost Maintenance contracts from the market

• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction

Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality

• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office

People Development – Goal: “Schindler technical skills best in the Industry”

• Actively drive the technical and non-technical development of Service team
• to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team.

About the Role:

We are looking for an experienced and dedicated Service Operations Director to lead and oversee the service operations in Gain City Logistics. He/She shall ensure timely and accurate responds to feedback and take an active role in resolving any issues. You may also be involved in sales, transportation, stock control, warehousing and monitoring the flow of goods.

Responsibilities:

• Develop and implement service and logistics strategies that align with our business goals and customer needs
• Lead and manage high-performing teams across service operations, logistics, and transportation
• Foster a culture of customer-centricity, continuous improvement, and operational excellence
• Drive process improvements, efficiency gains, and cost savings across the service and logistics value chain
• Collaborate with cross-functional teams, including sales, marketing, and finance, to ensure seamless execution and alignment
• Analyse key performance metrics, identify areas for improvement, and implement data-driven solutions
• Ensure compliance with regulatory requirements, industry standards, and company policies
• Review workflow improvements to enhance efficiency and responsiveness
• Establish performance metrics for customer representatives
• Establish service level and requirements for the department
• Develop and implement methods to record, assess, and analyse customer feedback

Requirements:

• Minimum a bachelor's degree in Logistics and/or Supply Chain or equivalent
• Has at least 10 years of management and customer service experience

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

JOB SUMMARY

The purpose of the role is to

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

RESPONSIBILITIES

Strategy

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

• Responsibilities related to the delivery of business and/or financial objectives.

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Branch Manager, Business Manager, Product Mgr and etc.

Our Ideal Candidate

• RNF and CMFAS Certifications

Role Specific Technical Competencies

• 2+ years of Client Acquisition Experience
• Account Management Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Responsibilities

• Leading and managing a team of planners for the day-to-day operations

• Resolve day to day operational issues with the staff

• Oversee the daily operations to ensure smooth functioning in the process

• Keep track of daily/weekly/monthly schedule, attendance, leave schedule and duty schedule

• Oversee the scheduling regular maintenance on all vehicle

• Shifting of scheduling based on day-to-day requirements

• Handle calls from drivers pertaining to any accidents or vehicle breakdown

• Verification of all ad hoc bus driver timesheet submission

• Assignment of subcontracts for outsourcing jobs

• Perform miscellaneous duties as assigned

Requirements

• Bachelor’s degree/Diploma in a relevant discipline

• Has relevant experience related to transport or bus operations

• Independent, focused and driven

• A team player with a strong sense of responsibility

• Ability to work independently with minimum supervision, multitask and work well in a fast pace environment

• Valid class 3/4 driving licence

• Able to work under pressure

• Proficient in Microsoft Office

Job Description & Requirements

1. Possess either FSM or PLRD
2. Any other dormitory related certificates
3. Any CERT certifications

• SMC WSQ Implement Incident Management Processes
• SIC WSQ Implement Incident Management Processes.
• WSQ Respond to Fire Incident in Workplace
• Response Team members WSQ Respond to Fire Incident in Workplace
• Trained First Aiders CERT First Aid Course