Oversee the day to day operations and supervise all workers ensuring work procedures, quality, safety and hygiene requirements are adhered to. Work closely with the Operations Manager / Executive and Client in fulfilling ad hoc / urgent requirements and provide assistance in all necessary reporting / record keeping / urgent tasks required by the Client.

Specification: Facility Maintenance (Cleaning)

Qualification: Minimum Diploma. Experienced candidates will be considered.

Driving License: Class 3 driving license

Work Location: Depends on projects

Job Description:

· Manage and supervise projects at various sites

· Oversee, train, motivate and manage employees at your sites

· Manage clients' expectations

· Execute policies and implement quality measures at your project sites

· Execute the operations and periodic work for projects with the support of the Float team

· Able to motivate fellow employees

· Suggest innovative ideas for performance improvement and quality services

Benefits :

· Long term career

· Performance-based increments

. Company vehicle

• Able to converse in Mandarin well
• To manage the day-to-day operations of the section in the food & beverage place
• To ensure the consistency of service standard
• To manage the quality of service standard
• To ensure and maintain safety cleanliness and hygiene standards of the place
• To track and maintain inventory and stock ordering
• Experienced in the food and beverage industry
• To provide a good example of customer service

• Central work location
• Opportunities to learn and grow

Our client is hiring an Associate to join their Global Fund Operations team. The role involves managing Hedge Funds trades and transfers, encompassing front office, middle office, and settlement functions. Responsibilities include processing trade orders, verifying documents, handling cash and transfer requests, settling transactions, managing corporate actions, investigating reconciliation breaks, and minimizing errors.

Our Ideal Candidate:

• 2+ years of relevant banking experience with strong knoweldge of Hedge Funds
• Diploma or Degree in Business, Finance, or Economics

Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

1) Performs administrative and clerical tasks

2) Ensuring internal Records are accurate

3) Checking of documents from customers to ensure compliance

4) Assists with initial client operational requirements relating to vehicle recovery / towing

5) Assists with internal reporting generation and submission to relevant stakeholders

6) Any other duties as assigned by management

7) Training will be provided

Fresh graduates are welcome to apply

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Assist in billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc.
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Min Diploma and above
• Experience in managing outpatient clinic operations and/or experience in GP Setting
• Excellent interpersonal and communication skills
• Excellent organizational, multitasking, and leadership skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work effectively both independently and as part of a team
• Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs

Responsibilities:

• Manage Service jobs order reporting
• Coordinate with sales team by managing schedules and communicating relevant information
• Respond and attending to customer requirements
• Communicate and coordinate with internal departments on sales scheduling
• Manage and communicate with forwarders on logistics arrangement for shipments
• Assist in any ad-hoc duties assigned

Requirements:

• At least 2 years or more related working experience
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Able to work well independently and within a team
• Basic computer knowledge

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa
• Variable bonus and better medical benefits
• Career growth & learning opportunity

- Responsible for the installation and repair of modular infrared sauna system

- Assist in after-sales arrangements and liaison with customers

- Assist in ordering and stock management

1. Excellent Communicator with pleasant charisma. Provide a high quality of service and deliver excellent dining experience to all customers.

2. Ensure good customer experience, satisfaction, and customer loyalty.

3. Building rapport with customers to gather food and service feedback from both existing and new ones.

4. Ensure the smooth running of the restaurant operations in line with the company’s business objectives.

5. To ensure that all equipment and in-store facilities conform to sanitary regulations ensuring strict compliance with MOH’s legislation and company policies and procedures.

6. Good knowledge of all menus. Up-selling of our products and being able to recommend items when asked by customers.

7. Able to work efficiently in a team and respond cooperatively to the requirements of other team members.

8. Perform other administrative duties as necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

1. Excellent Communicator with pleasant charisma. Provide a high quality of service and deliver excellent dining experience to all customers.

2. Ensure good customer experience, satisfaction, and customer loyalty.

3. Building rapport with customers to gather food and service feedback from both existing and new ones.

4. Ensure the smooth running of the restaurant operations in line with the company’s business objectives.

5. To ensure that all equipment and in-store facilities conform to sanitary regulations ensuring strict compliance with MOH’s legislation and company policies and procedures.

6. Good knowledge of all menus. Up-selling of our products and being able to recommend items when asked by customers.

7. Able to work efficiently in a team and respond cooperatively to the requirements of other team members.

8. Perform other administrative duties as necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

1. Excellent Communicator with pleasant charisma. Provide a high quality of service and deliver excellent dining experience to all customers.

2. Ensure good customer experience, satisfaction, and customer loyalty.

3. Building rapport with customers to gather food and service feedback from both existing and new ones.

4. Ensure the smooth running of the restaurant operations in line with the company’s business objectives.

5. To ensure that all equipment and in-store facilities conform to sanitary regulations ensuring strict compliance with MOH’s legislation and company policies and procedures.

6. Good knowledge of all menus. Up-selling of our products and being able to recommend items when asked by customers.

7. Able to work efficiently in a team and respond cooperatively to the requirements of other team members.

8. Perform other administrative duties as necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

• Ensure team achieved the given objectives are achieved and prevent contamination to the environment
• Ensure team adheres to safety measures during waste operations
• Coordinate with appropriate persons to ensure complies with the organisational requirements
• Gather relevant data to conduct environmental impact assessments
• Research and report on existing and emerging trends in waste managements
• disposal processes
• Implement methods and standard operating procedures for waste disposal operations
• Implement operation plans to improve and track work processes in compliance with organisational requirements

Responsibilities:

● Daily monitoring and compilation of robot performance and issues

● Oversee project operations and liaise with subcontractors and suppliers on project/deployment matters

● Prepare documents for purchasing order

● Handle ad-hoc duties e.g., delivery and robot transportation activation

Requirements:

● Education – Preferably Diploma and above

● Language – Strong communication skills in English (both oral and written)

Duties

1. Provide administrative support to Operation Department

2. Responsible in maintaining project data in an organised manner

3. Assist in renewal of company certificates example ISO

4. Collate information and prepare project reports and document (such as progress report, work completion report, etc.) in PowerPoint, Word, Excel format for submission

5. Consolidate internal project purchase for monthly procurement

6. Liaise with suppliers to procure items at competitive pricing

7. Assist in planning and updating project schedule

8. Perform related project duties as required

9. Work collaboratively with the rest of the team

10. Assist in preparing tender documents

Requirements

· Possess minimum O’ Level, ITE certificate

· Diploma in Landscape related course or Certified Practising Horticulturist will be an advantage

· Proficient in Microsoft Office, PowerPoint, Excel, Word, Outlook

· Good communication and interpersonal skill

· Attention to detail

· Good organizational and multi-tasking skills

· Fresh graduates are welcome

Job Responsibilities:

Working closely with the Market Making Specialists in the team, the Operations Executive will support day-to-day trading operations to ensure the smooth execution and settlement of trades across various products and several exchanges. Candidate will also be required to liaise with stakeholders from different business units to deliver solutions, and actively participate to streamline operational processes. Other duties may include data collection, and research and analysis.

Job Requirements:

• Diploma/degree in any discipline, preferably in a quantitative field
• Well-organised and meticulous
• Independent and able to accomplish tasks with little guidance
• Good communication and interpersonal skills

JOB DESCRIPTION (ROLES AND RESPONSIBILITIES)

• Monitor the global hotline and provides the initial response to the requests or escalations.
• Create the ticket for every OPS activities and assign it to respective OPS Team members.
• Monitor all the OPS tickets and ensure timely completion of each activities.
• Review all the documentation prepared by OPS Team to clear for submission.
• Monitor all the assets of OPS Team (Equipment, Tools and Spare Parts).
• Escalate higher level issue whenever necessary.
• Prepare and submit relevant Operations documents as needed.
• Execute ad hoc tasks on behalf of the Robotics Operations Team as needed.

SKILLS AND QUALIFICATIONS

• Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields is preferred.
• Basic background in engineering or technology industry.
• Proficiency in using computers and basic applications such as MS Outlook, Teams, Word, Excel and Powerpoint.
• Exceptional organizational and communication skills.
• Meticulous, organized with good communication and customer service skills.
• Ability to work independently and remain professional under pressure.
• Ability to clearly communicate with colleagues and end users.

ADDITIONAL REQUIREMENT

• Comfortable to work in a shifting schedule.
• Comfortable to work overtime as needed.

Job Description & Requirements

Your duties include, but are not limited to the following:

• Collating and administering jobs manifests from Clients.
• Planning, sorting and goods assignment.
• Optimise resources and cost according to management guideline.
• Liaising with and scheduling delivery personnel for jobs assignments.
• Supervising and working with sorting team
• Assisting the team in troubleshooting collection/delivery issues which may arise.
• Assist in the work scheduling/rostering of delivery personnel, including management of daily working shifts patterns and overtime.
• Assist in the oversight and management of the warehouse operations and its inventory
• Manage vehicle fleet (oversee maintenance, repair and admin)
• Ensuring that all the documentation and records for the goods are in order.
• Assist in or supporting the recruitment/training process of delivery personnel if required
• Ensuring delivery personnel adhere to all required SOPs, rules, and regulations.
• Assisting in Client/Customer engagement if necessary.
• Assist in performing deliveries if required on occasions of shortage in delivery personnel.
• Any other operational and administrative scope of works which may arise.

Requirments:

• Basic computer skills.
• Microsoft Excel and Word.
• Class 2 or 3 Driving Licence.
• Able to think clearly and handle pressure.
• Familiar with Singapore roads.
• Able to perform shift work; 12 noon to 9 pm or 7:30 am to 5 pm. 5/5.5 day week.
• Relevant experience in a similar capacity preferred although not compulsory.

Workplace is at Keppel area bear CBD.

Good career progression as the company is on track for escalated growth.

1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements

2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects

3) Rostering of monthly schedules

4) Coordinate with site in charge on backlog if any

5) Rectify on site issues with workers or clients upon receiving feedback

6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders

7) Prepare monthly financial reports for various operations projects

8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage

9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative

10) Candidate shall possess class 3 licence

11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Responsibilities:

• Technical Infrastructure Operations Lead having experience with Patching operations (CVE Assessment, Patching baseline, ops framework) across technologies like Windows/ ESXi/ Linux/ Unix/Network/ Middleware/ OCP/ Desktop, etc.
• Proficient in few of the above-mentioned technologies.
• Able to handle 30-member team and multiple customer stakeholders.
• Experience with SLA Management, reporting. Good in Oral and presentation skills.
• Documenting all reported malfunctions and actions taken in response.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
• Remaining up to date with advances in technology and industry best practices.
• Proactively monitor and resolve infrastructure service issues prior to escalation.
• Documenting all reported malfunctions and actions taken in response.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10 to 20 years of relavant experience.
• Proven experience with SCCM or other patching tools.
• Change and incident management processes.
• Ability to think through problems and visualize solutions.
• Excellent analytical and problem-solving skills.

The primary role of the Manager / Assistant Manager, Operations is to provide support to the General Manager and any other persons or companies assigned, in a professional and timely manner.

Meticulous and insightful, this individual possesses excellent communication, negotiation, leadership and people management skills, and is able to work with fellow partners, management and colleagues to execute events within tight schedules and stipulated budget.

This individual must be flexible in terms of job scope and work hours to meet the demands of our fast-paced and dynamic organization. The ideal incumbent will have a cheerful disposition, impeccable personal grooming, is highly independent, resourceful and takes initiative, and has effective communication, time management, planning and organizational skills.

Job Responsibilities

• Define types and scale of the projects, propose a suitable venue, and develop event layout and seating plans
• Maintain good relationship with all stakeholders and source for new stakeholders when required
• Liaise and negotiate with all stakeholders, balancing cost efficiency and optimum performance for the events
• Create and propose profit and loss budget for different project profiles
• Oversee and develop operation plans from the start to the end of the events, including contingency and risk management plans
• Coordinate with vendors such as transportation, accommodation, production, ticketing agent and venue to ensure adherence to event plans, budget and ensuring everything runs smoothly and accurately
• Oversee and manage event expenditure within events budget, liaise with finance on invoicing and payment matters to ensure timely settlement
• Manage and liaise with artiste management on the requirements for the events
• Manage all escalated customer enquiries, requests and feedback promptly and professionally
• Comply with various event’s policies and procedures to ensure that they are within government rules and regulations
• Manage a team of 3-4 members in the operation department and tasking them to different projects
• Evaluate latest technology trends that can be leveraged to spur innovation in events and customer experience
• Recommend measures to improve processes, always strive to do better and adopt best practices
• Resolve all project issues and deviations to ensure that projects are executed as planned
• Review project deliverables to ensure that they adhere to event plans
• Explore and manage all other projects within the team such as exhibition, merchandise and customer experience programs
• Support ad hoc projects as directed by the General Manager

Job Requirements

• Possess at least a Diploma with specialization in Events Management, Mass Communication or Project Management preferred
• Preferably at least 4 years of relevant project management experience, preferably in the field of Events, Entertainment or Exhibition
• Strong interest in the music/entertainment or exhibition industry and possess great knowledge in music trends
• Great attention to detail, is highly responsible and takes pride and ownership in work done
• Excellent people managing skills
• Highly independent and resourceful team player with impeccable integrity
• Strong communication, negotiation, interpersonal, quick problem-solving, time management, and planning and organisational skills
• Able to multitask, work well in a diverse and dynamic environment and under pressure during events
• Fluent in written and spoken English; other language proficiency such as Mandarin/ Korean/ Cantonese is a plus given that you will be interacting with artiste and team who are from other countries and might only speak comfortably in their native language
• Comfortable and have readiness to work longer and irregular hours including weekends during event period

Job Description:

You will be joing the Operations Team and shall be responsible for the documentation and commercial coordination of the business as illustrated below:

1. Coordination:

i. Part of the Operations team for order processing, export and import documentation.

ii. Coordinate Sales and Purchase Contracts, Order processing, and shipping status / documents for the execution of the orders.

iii. Coordinate with overseas and local customers, overseas suppliers, external agencies (shipping companies, banks, license agents, chamber of commerce etc.) for all export and import documentation requirements.

iv. Manage the Monthly Shipment Log, manage the expense statements incurred in the documentation, AR & AP coordination with sales & purchase.

2. Trade Finance Documentation & MIS:

i. Preparation of all Shipping documents as required for banking purpose under Letter of Credit, Credit Insurance, Documents under Collection etc.

ii. Monitoring and making sure all the Standard Operating Procedures are strictly adhered to for all order executions at all times.

iii. Update Finance with the status of banking negotiations, Revenue/ Shipments done every month along with the shipment log and expense statements.

iv. Filing of all documents in an orderly manner from Audit perspective.

v. Provide information required for preparation of MIS by the management

Requirement:

i. Strong interpersonal & relationship building skills & should be able to work in a team.

ii. Good command over spoken and written English language.

iii. Ability to adapt and take independent responsibilities.

iv. Experience in handling Trade Finance documentation esssential.

v. Computer knowledge (MS Office) essential and some exposure to ERP systems.

Key responsibilities:

• Collaborate with the investment team to ensure that operational processes to support loan transactions are in place, including but not limited to, payment and receipt of funds, covenant testing, Conditions subsequent, coverage ratio and any other transaction specific conditions are correctly monitored and actioned
• Collaborate with external service provider and affiliates on fund flow, division of responsibilities, investment bookings, repayments, rate resets, agency function and transaction specific ongoing information delivery and storage and covenant testing
• First point of contact with borrower and responsible for monitoring the status of loan transactions
• Support the investment team on structuring and due diligence of transactions
• Project task group to select and implement loan management system
• Continuous process improvements
• Other ad-hoc duties assigned

Requirements:

• Relevant degree
• At least 5 to 8 years of relevant working experience
• Prior experience in loan operations / fund management / asset management
• Experienced in using loan management software
• Independent, driven and able to work in a fast paced environment and under pressure
• Detailed oriented, hands-on, meticulous and able to multi-task
• Excellent interpersonal, communication and organization skills

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for an Operations Executive to join our fast growing team. The ideal candidate will be responsible for supporting the daily operational activities, ensuring smooth and efficient operations across various functions, including inventory management, store operations, logistics, and customer service. This role involves coordinating with internal teams and external partners to optimize processes, enhance the customer experience, and achieve organizational goals

You will also be responsible for:

• Operational Support:
  Assist in managing daily operations across retail stores and online channels to ensure consistent and efficient execution.
  Coordinate with store teams to address operational issues, including staffing, inventory, and customer service challenges.
  Monitor and support adherence to company policies and procedures to maintain high operational standards.
• Inventory Management:
  Support inventory control processes, including stock replenishment, transfers, and adjustments.
  Conduct regular inventory audits and reconcile discrepancies to ensure accuracy and availability.
  Collaborate with the supply chain team to forecast inventory needs and manage stock levels effectively.
• Logistics and Distribution:
  Coordinate logistics and transportation activities to ensure timely and accurate delivery of products to stores and customers.
  Manage relationships with logistics providers and monitor their performance to ensure high service quality.
  Assist in optimizing distribution processes and identifying opportunities for cost reduction and efficiency improvements.
• Store Operations:
  Support store operations by assisting with visual merchandising, store layout, and in-store promotions.
  Monitor store performance metrics, including sales, customer foot traffic, and operational efficiency.
  Assist in managing store-level issues and support the implementation of operational improvements.
• Customer Service:
  Assist in addressing customer service issues related to orders, returns, and in-store experiences.
  Collaborate with the customer service team to resolve complaints and enhance customer satisfaction.
  Implement initiatives to improve customer service and operational support.
• Process Improvement:
  Identify and implement process improvements to enhance operational efficiency and effectiveness.
  Support the development and maintenance of standard operating procedures (SOPs) for various operational functions.
  Analyze operational data and metrics to identify trends and areas for improvement.
• Vendor and Supplier Management:
  Support vendor and supplier management activities, including order placement, performance monitoring, and issue resolution.
  Maintain strong relationships with vendors and suppliers to ensure reliable service and product quality.
  Assist in evaluating and selecting suppliers to meet operational and quality standards.
• Reporting and Documentation:
  Prepare and maintain reports on operational performance, including sales, inventory levels, and customer service metrics.
  Document operational processes and procedures to ensure consistency and compliance.
  Assist in preparing reports and presentations for management review.
• Cross-Functional Collaboration:
  Work closely with other departments, including sales, marketing, and finance, to support overall business objectives.
  Participate in cross-functional meetings to provide operational insights and contribute to strategic planning.
  Support special projects and initiatives as required by the operations manager or director.

We would want to speak with you if you are / have –

• Bachelor’s degree in Business Administration, Retail Management, Operations Management, or a related field.
• 1-3 years of experience in operations, retail management, or a related role, preferably within the fashion or retail industry.
• Strong understanding of retail operations, inventory management, and logistics.
• Excellent organizational and problem-solving skills with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with retail management software (e.g., POS systems, ERP systems).
• Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.

It would be great if you have:

• Experience with retail management systems and inventory software.
• Knowledge of visual merchandising and store layout best practices.
• Familiarity with data analysis and reporting tools.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As a part of the Service Quality Management team, you will be responsible for implementing and managing the Board’s Customer Relationship Management System (CRMS) that is used by both frontline and backend departments to handle correspondences with our customers. You will play a role in ensuring the successful deployment and integration of systems to enhance service quality and improve customer experience.

In this role, you will:

• Serve as the primary liaison between business teams, overseeing project progress and gathering feedback.
• Collaborate with stakeholders to define clear business requirements and ensure smooth integration of systems.
• Participate in testing to ensure system readiness and alignment with standards, and provide post-implementation support.
• Troubleshoot and resolve project blockers in collaboration with IT colleagues and vendors.
• Harmonise business processes to accommodate changes from the new system.
• Support change management communications and training plans for internal users during the transition phase.
• Provide training on new digital capabilities to deliver accurate information to customers.
• Identify gaps between systems and business needs for future enhancements.
• Review and streamline policies and processes based on emerging technologies and methodologies to keep abreast of market practices.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in project management or operations management, preferably in a customer service or digital transformation environment.
• Familiarity with managing and implementing enhancements to improve processes and increase productivity/efficiency would be advantageous.
• Knowledge of CRMS platforms, such as Salesforce, will be an added advantage.
• Relevant strong experience with testing methodologies and quality assurance processes.
• Demonstrate strong communication and stakeholder management skills.
• Ability to work collaboratively in a cross-functional team environment.
• Ability to collaborate and communicate with stakeholders to ensure alignment and successful project outcomes.

The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

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Summary

Reach Learning and Development is dynamic and collaborative team, we value creativity and innovation that drives impactful employee growth. We foster an inclusive environment that encourages continuous learning and professional development, giving all AppleCare employees an opportunity to thrive. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. This role is an onsite position based at our office in Singapore, AHA is not an option.

Description

The L&D Program team is seeking a process-oriented individual who will play a pivotal role in driving the design, development, and delivery of programs aimed at fostering a culture of connection and learning within our organization. This role is responsible for operationalizing the strategy across the organization, acting as the voice of the business, keeping regional partners informed, and closely collaborating with the wider team to serve as the conduit to the business in the region. As an Operations & Culture Program Manager, you will collaborate with cross-functional teams to find opportunities within Apple for growth, both in-role as well as developing into new roles. You will implement strategies to help individuals explore various career paths, and connect with leaders and subject matter experts who can help in their growth journeys.

Responsibilities:

• Lead a team of rotations and/or permanent employees focused on the delivery of internally facing programs, projects and services for Reach Operations and Connections teams in the APAC region
• Responsible for performance, development and coaching of direct team members
• Partner with Reach functional teams to champion needs and ensuring regional voices are considered in the overall program strategy
• Work in unison with other Operations Managers and Culture & Connections program managers, sharing best practices, and ensuring cross-region alignment
• Lead cross-functional project teams to implement program initiatives focused on building communities and connections for career development
• Contribute to the strategic planning of a Communities of Practice model, focusing on long-term goals, scalability, and continuous improvement
• Identify and implement process improvements
• Oversee program delivery, ensuring high-quality facilitation and participant engagement
• Contribute to requirements for tools and systems to support professional connections and networking

Minimum Qualifications

• Bachelor's degree or equivalent experience leading in a large-scale organization, training, or learning environment
• 5+ years of experience in people management
• Experience operationalizing strategies and collaborating cross-functionally
• 6+ months experience in Reach, a similar organization focused on employee learning and development, or as a participant in Reach development programs
• Exceptional communication skills, both written and verbal, with the ability to influence and collaborate effectively with global teams.
• Able to work flexible hours to accommodate global collaboration
• Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and commitment

Preferred Qualifications

• Experience building communities to drive organizational connection and collaboration
• Demonstrated strategic agility, with the ability to translate strategy into actions and pivot where necessary
• Proven capabilities in networking, building strong relationships and influencing key partners, peers, and leadership at all levels
• Strong facilitation, organizational, and time management skills
• Competency in collaborating with technical teams to articulate and define requirements, aligning with program objectives
• Motivated teammate with the ability to collaborate effectively cross-functionally
• Experience in setting and supporting global strategies and implementation plans that align with program strategies, adjusting for regional nuances
• Experience in facilitating readouts to business partners and leadership