We are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist!

You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests.

Responsibilities

Call Centre Operations Management

• Support Manager in the operational matters of the Call Centre and work closely with the appointed vendor to ensure that agreed service levels are met and maintained
• Support Manager to manage the Call Centre operations processes and procedures and identify gaps/ key areas to improve in order to achieve better performance of the Call Centre
• Monitor Call Centre Customer Satisfaction Score (CSAT) / Dissatisfaction (DSAT) scores weekly and work closely with the appointed vendor to identify root cause of customer dissatisfaction and ways to improve customer satisfaction
• Monitor CRM system to ensure Call Centre clears the ‘Call Centre Level 1 (CCL1)/ Call Centre Level 2 (CCL2) Escalation’ and ‘CC Fulfillment’ queues and there are no backlogs
• Manage escalated cases pertaining to Call Centre, perform root-cause analysis and implement initiatives for improvement
• Support Manager to review and update phone lines and IVR call flow/ messages, as and when required
• Support Manager in Customer Relationship Management (CRM) system enhancements and identify key drivers to enhance productivity and effectiveness of the Call Centre

Passenger Notification

• Trigger Schedule Change notification (including flight cancellation, gauge changes) on a timely manner and coordinate with Call Centre Team if callouts are required
• Trigger ad-hoc passenger notification (overbooking, change of airport terminal, limited in-flight services etc.) and follow-up with any related workflows (e.g. refund/ rebook), as and when required
• Support manager in coordinating with Planning and Grounds Team in overbooking situations to determine whether voluntary or involuntary offload is required
• Support manager in coordinating with Planning Team during mass schedule change and/or cancellation to determine if the PNRs can be placed in multiple queues (notification to be staggered for call centre surge management)
• Monitor ad-hoc disruption during Disruption Week and ensure that Call Centre Team sends out passenger notification on a timely manner. Duty personnel will update template in CRM system as and when required and will be the point of contact for any issues faced by Call Centre Team

Escalated Cases Management

• Review escalated cases from the Call Centre and internal business units and provide the appropriate recommendations/ approvals
• Monitor and follow up to ensure that payment or system issues highlighted by the Call Centre are rectified by the responsible stakeholders
• Work closely with external stakeholders in handling customer enquiries for interline passengers

Call Centre Quality and Training

• Perform monthly call monitoring audit based on stipulated sample size and identify gaps and areas to improve the quality performance of the Call Centre
• Participate in weekly call calibration (to reduce variance in call monitoring scoring) and monthly QA review with Call Centre vendor, as and when required
• Work with relevant team in reviewing the call monitoring form and guidelines during the quarterly/ biyearly review exercise
• Identify common errors and service lapses made by call centre and highlight to Manager for coordination with relevant team on refresher/ reinforcement training
• Identify changes or updates required to the call centre operational processes/ procedures and highlight to Manager for coordination with relevant team to update Manual and training materials.
• Review the Knowledge Check (KC) and Dip Check (DC) questionnaires provided by Call Centre Vendor

Project and UAT Management

• CRM System POC for Customer Services department to bridge discussion on system enhancements
• UAT support on product and system upgrade and enhancement – Representative for CS and/or call centre, participate in project meetings and perform UAT prior to launch

Requirements

• Degree holder or a Diploma holder with 3-5 years experience in call centre/ customer service
• Preferably with experience in call centre management and is familiar with call centre metrics and Key Performance Indicators (KPIs)
• Ability to work within tight deadline and multi-task in a fast-paced environment
• Ability to articulate thoughts/ ideas with good communication and interpersonal skills
• Ability to work well as an individual as well as in a team
• Prior experience in aviation industry will be an added advantage

The incumbent is responsible for managing the company's freight operations, ensuring that goods are transported efficiently, cost-effectively, and in compliance with regulatory requirements. This role involves coordinating with carriers, negotiating contracts, and overseeing the logistics team to streamline freight processes and improve overall supply chain performance.

JOB RESPONSIBILITIES:

1. Operational Management:

• Plan, organize, and oversee the daily operations of freight management.
• Monitor and manage the performance of carriers and freight service providers.
• Through the used on AI and pre-alert tool, proactively response to shipments to prevent disruption

2. Compliance and Documentation:

• Ensure compliance with national and international shipping regulations and standards.
• Prepare and review shipping documents, including bills of lading, customs documentation, and other required paperwork.
• Handle any legal or regulatory issues related to freight transportation.

3. Customer Service:

• Address and resolve freight-related issues and inquiries from customers, ensuring high levels of satisfaction.
• Work with other departments to manage delivery exceptions and provide timely updates to customers.

4. Reporting and Analysis:

• Prepare regular reports on freight performance, including cost analysis, delivery metrics, and other key performance indicators (KPIs).
• Analyze data to identify trends, areas for improvement, and potential risks.
• Make recommendations for process improvements based on analysis.

5. Technology and Systems:

• Utilize freight management software and other technologies to streamline operations and improve efficiency.
• Stay updated on industry trends and advancements in technology.

JOB REQUIREMENTS

1. Bachelor's degree or equivalent in logistics, supply chain management, business administration, international trade or a related field.
2. Minimum of 5 years of experience in freight operations or logistics management.
3. Experience in trade compliance, customs knowledge in the region
4. Strong experience in trade compliance and customs knowledge, with an in-depth understanding of international trade laws and regulations.
5. Proven ability to conduct risk assessments and implement effective mitigation strategies.
6. Excellent analytical skills to interpret complex regulations and situations.
7. Knowledge of regional freight processes and documentation.
8. Strong analytical skills to interpret complex regulations situation
9. Willingness and ability to travel on short notice as required.

Job Responsibilities

• Generate incremental volume and maximizing margin contribution within the overall network
• Gather market prospect/ business opportunity for service study
• Daily field sales visit
• Handle freight negotiation & provide quotations to customers
• Generate monthly forecasting and maintain performance statistics
• Analyse monthly performance statistics
• Manage service weekly utilization

Requirements

• Minimum Degree Qualification in Business Administration/ Economics
• Relevant working experience in Sales, Shipping
• Possess good knowledge of Microsoft Office (Excel, Words, PowerPoint)
• Possess organizational and time management skills
• Possess excellent communication, interpersonal and presentation skills

Office location : 8 Boon Lay Way
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Conduct periodic inspections, repair, service and maintenance of Musasino equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

Customer Service Receptionist (Beauty Wellness)

• Somerset / Tanjng Pagar
• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• S$ 2.5k - 3.5k (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Responsibilities:

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Any other ad-hoc duties as assigned by Manager

Qualification:

• Able to work at least 1 weekend
• Able to work on PH

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Represent Clinic as a front line support staff
• Handle patient registration, schedule appointments, and promote digital services
• Assist and guide patients on the use of self-service kiosk/digital services
• Provide frontline support for patients, including crowd control and responding to patient inquiries
• Perform other ad-hoc duties as assigned

Requirements

• Min Diploma in any coures
• No exp needed, training provided
• Able to start immediately

Govt healthcare

Office hours, Mon to Friday

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Working Hours: Office Hours / Shift (Can choose)

Pharmacy Assistant duties:
- Packing and labeling of drugs
- Maintaining pharmacy inventory
- Maintaining a safe and clean pharmacy by complying with procedures, rules, and regulations
- Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor

Patient Service Associate duties:

- Handle patient admission

- Register patient and family members

- Assist in making appointment for patient

Requirement

• Min GCE 'N/O/A' Level / Diploma in any fields

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

F&B Executive

Working hour: Mon to Fri (8am to 6pm)
Working location: MBFC [Downtown / Raffles Place MRT]
Salary range: $2,400 - $2,800

Duties and Responsibilities

• Provide a “best in class” service to all clients.
• Always maintain and inspect all conference rooms and pantries in good and clean condition.
• Ensure all amenities in the conference rooms are well stocked and organized at all times.
• Ensure equipment’s, amenities and conference room facilities with defects are raised as work orders to relevant departments.
• Escorts clients and visitors to the meeting rooms.
• Facilitate the ordering process and service for beverages required during meetings and corporate occasions.
• Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.
• Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.
• Washing up and clean pantries before closing procedures or whenever necessary
• Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.
• Report to supervisor or manager for any user or client feedback
• Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.
• Promptly respond to telephone calls in a friendly & professional manner.
• Prepare stock inventory report and servicing report for management’s review.
• Complete all duties during the shift & ensure a concise hand over is conducted.

Workplace Etiquette:

• Championing flexible working and provide support to clients and guests on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment, pantries etc.
• Ensure the building and relevant equipment / technology is in perfect working order. Spatial awareness: support the Workspace Experience Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues.

Key Performance Measures

• Compliance with service standards and delivery as detailed in the contract.
• Compliance with the Environmental, Health and Safety responsibilities.
• High Customer Satisfaction rating as measured in regular surveys.
• Adherence to and maintain food handling standards and food safety plan.
• Compliance with Best Practice documentation.

Experience and requirements:

• At least 2-3 years’ experience in Hospitality, F&B or Customer Experience discipline.
• Food Hygiene Certification preferred.
• Degree in hospitality or related field is preferred but not required.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Location :

Jurong East, Hospital

Working Hours :

• 42 hrs/week
• Any 5 days in a week (1 weekend inclusive PH)
• Shifts: 10am – 7.30pm & 7am to 4.30pm (cannot choose)

- Have to work 1 weekend

- Able to work on PH

Salary :

$1,700 – $2,000/month

Summary :

• This job is a very hands on job – basically serving food tray from the robot to patients ( 2 tea breaks + lunch + dinner)
• Apart from serving food, will need to do inventory if the food stocks going low (milo/ biscuit) or linen stocks are low

Job Responsibilities :

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad-hoc duties as assigned by Manager

Requirement :

• No experience needed
• Keen to work in healthcare
• Have customer service skills

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

The Studio Operations Intern will be a part of the CNBC Studio technical production team in APAC that outputs daily live TV news programs watched by millions of viewers worldwide. You will be trained and guided by experienced Studio Directors to operate equipment in a studio and control room effectively. You will be able to experience and participate in both CNBC’s live and pre-recorded TV news programmes.

There may also be opportunities to participate in learning and development programs and events led by the NBCUniversal Early Careers team, including contributing to the Company’s diversity and inclusion initiatives.

• Setup studio ancillary equipment in preparation for daily live TV news production
• Perform live TV audio mixing using professional broadcast sound mixer
• Operate up to 8 robotic cameras and a Jib
• Work closely with Studio Directors and learn how to setup and conceptualize camera shots and angles
• Setup anchors, correspondents, reporters and guests with microphones and in-ear-monitors before they go on-air
• Learn to troubleshoot and perform basic maintenance of studio equipment 
• Pick up floor managing skills through observation of how Studio Directors manage studio floor operations – coordinating with talents, guests, studio equipment, relaying cues between talents on the floor and control room
• Collaborate and provide technical production support to News Editorial and Operations teams
• Opportunities to participate in CNBC outdoor broadcast news coverage and events, on ad-hoc basis, as requested

As a Field Service Engineer, you will have responsibility for installation, service, and maintenance of Gauge Tank Level Gauging Systems on sailing ships/vessels and in shipyards, as well as offer in-house technical support and remote service to customers and colleagues around the world. One of the key offering is the fiscal K-Gauge Custody Transfer System (CTS), which is a critical system in LNG and LPG carrier operations.

Key Responsibilities:

• Installation & commissioning of K-Gauge tank level monitoring systems
• Service & maintenance of K-Gauge systems onboard vessels both locally and globally
• In-office technical support and remote services to global colleagues and customers

Requirements:

• Typically diploma or degree in one or more of the following: electronics, instrumentation, automation, mechatronic or telecommunication. Relevant experience may compensate for lack of education
• Field experience from maritime, shipping and/or offshore oil & gas installations is an advantage
• Good oral and written communication skills in English
• Highly motivated for worldwide support activities (travelling is required)
• Able to work at Toh Guan

Position : Customer Service Executive

• Location: Changi
• Working days: 5 days (8am - 5.45pm)
• Salary: $2,300 - $ 2,800

Requirements:

• Min 1-2 years of experience in parts management within the music instrument industry.
• Proficient computing skills and familiarity with relevant software and systems.
• Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information.
• Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.
• Provide customer service to walk-in clients, and handle cashiering duties.
• Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.
• Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.
• Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.
• Perform any other duties as assigned.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Non-Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Service Crew (Salad Bowl)

Working Days: Monday - Friday
Working Hours: 9.30am - 8.30pm (1 hr break time) *Flexible discuss
Salary: $2000 - $2400
Raffles Place / One North

Job Scope includes assisting in day-to-day business operations:

• Taking orders and interacting with customers
• Cashiering
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)
• Stock take and ordering

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Service Crew

Address : Craig Place, will be shifting to Raffles Hotel in Dec 2024.
Working Day : Mon to Sun (2 off days)
Working Time: Split shift (one week 44 hours), work after 12am will have a company transport send directly to home.
Salary: $2800 onwards (depends on experiences)
Industry: Spanish Cuisine Restaurant

Responsibilities:

• Take and schedule reservations.
• Greet and coordinate the seating of guests Taking of orders Serving of Food and Beverages.
• Clearing dishes from table.
• Participate in monthly physical stock take of the Restaurant

Requirements:

• Minimum 2 years of relevant experience.
• Able to work in Split shift.
• Able to start work immediately or within short notice.

Interested candidates feel free to contact me.

wa.me/6597930832

Liaw Ying Ru Karis Reg No: R24125303

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Duration: 12 months contract

Working hours: Mon - Fri (Office hours)

Location: Outram

Responsibilities

• To ensure the provision of prompt and accurate clarifications to customer queries.
• To ensure that feedback and complaints are followed-up appropriately.
• To ensure 90% of the applications are processed within five working days.
• To ensure that only applicants, who fulfil the relevant criteria, are considered for licences.
• To ensure that all queries are replied within five working days.
• To ensure that all records can be retrieved quickly upon request; and
• Make outgoing calls in reply or in response to callers who leave their numbers and request that operators call them back.
• The job holder is required to possess sound knowledge of the legislations, doctrines, policies and guidelines relevant to the licensing regimes. The job holder also has to keep updated of any changes to the legislations, doctrines, policies and guidelines to ensure that no licence applications are wrongly approved or rejected.
• The job holder is responsible for managing customers’ queries and feedback.
• The job holder has to scrutinise the results of the various screening records in deciding on the recommendations on whether to approve or reject the licence applications.
• The job holder has to analyse the applications and documents submitted to make recommendations to the relevant supervisor to approve or reject the licence applications.
• Any other ad hoc duties assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Salary Range: $3K-3.5K
• Working Days: 5 days, Monday to Friday
• Working Hours: 8.30am to 5.30pm
• Location: Toh Guan Road

Responsibilities:

1. To be responsible for achieving monthly sales target set:

• To source for new projects from new and existing subscribers
• To carry out sales presentations and negotiation
• To prepare security designs and proposals
• To secure contracts and to achieve the individual sales target as agreed with the Account Manager

2. To carry out post-sales activities:

• To provide customer service and to manage customer relations.
• To coordinate the installation of secured contracts, including the application of telephone lines.
• To coordinate with Technical teams on installation and commissioning work to ensure jobs are carried out within the given time frame and to customers’ satisfaction.
• To chase for and follow up on the status of payment from customers.
• To participate in all customer rapport program agreed by Customer Service Dept.

3. Sales related duties and task:

• To collect and share useful market information collected from external parties eg. market /competitors’ information.
• To participate in marketing and/ or new business development activities as assign by the Account Manager

4. Responsible for overall safety performance when executing daily works

Requirement:

• At least a Diploma with 1-2 years direct sales experience in the service industries.

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

• Singapore Based (Jurong East)
• Mon-Fri 9am – 6pm / Sat alternative 9am – 1pm
• Salary: $2800 – $3000
• With Diploma in Logistic / relevant discipline is preferred; Training provided.
• Career Progression Opportunities

Job Descriptions:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Assist in documentation
• Assist in invoicing

Job Requirements:

• With relevant working experience is preferred.
• With Diploma in Logistic / relevant discipline is preferred.
• Training provided

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Overview and purpose of the position

KidSTART@NUH is a government-led initiative which seeks to provide support services to vulnerable pregnant mothers. This program has been highly successful in helping underprivileged pregnant mothers deliver a healthy baby and to ensure that the newborn gets the best start in life. Through home visits, the program actively engages families, social/community partners and government agencies to provide systematic, integrated and holistic support. The program aims to engage families from the early pregnancy period to maximize the health of both mother and baby, to support breastfeeding and to foster mother-child bonding so as to enhance child development and potential during the first 3 years of life.

The Patient Service Associate role is to provide support in outreach efforts to engage and to recruit new families to join the KidSTART@NUH Merged Home Visitation Programme. Patient Service Associate is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care. Details stated in Job Responsibilities.

Duties and Responsibilities

• Support in outreach efforts to reach out and recruit new families to join the KidSTART@NUH Merged Home Visitation Programme.
• Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
• Support intake and enquiries of referrals.
• Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families, and staff.
• Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
• Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
• Provide frontline services and general administrative duties at the clinic pertaining to KidSTART programme.
• Support in other administrative and operation needs in patients support.
• Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
• Identify, assess, and respond on the eligibility outcomes of families efficiently and effectively.
• Maintains documentation and complete reporting requirements according to organisation standards.
• Attend to KidSTART patients at counters for registration and payment.
• Attend to KidSTART patients billing and charges if they required financial support.
• Attend to data requests pertaining to KidSTART patients’ information.
• Participate and be involved in the regular reviews of existing programmes and processes with the team.

Secondary Responsibilities and Duties

• Performs other job-related duties as assigned by assigned by supervisor.

Requirements

• Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience
• Working experience in service or healthcare industry will be advantageous.
• Proficiency in MS Office and SAP preferred.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.
• Ability to maintain calendars and schedule appointments
• Ability to understand and follow specific instructions and procedures

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Life Science Medical Devices
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Outbound Call Agent (Call Centre)

Salary: $ 2000 - $ 2800
Working Hours: Monday - Friday (9am - 6pm)
Location: Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experiences
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent

Interested candidates feel free to contact me.

wa.me/6597930832

Liaw Ying Ru Karis Reg No: R24125303

The Supreme HR Advisory Pte Ltd EA No: 14C7279

About Us:

At The 1872 Clipper Tea Co., we pride ourselves on crafting exceptional tea blends that resonate with our rich heritage, artistry, and commitment to quality. With over 30 years of history, our brand symbolizes excellence and remains a beloved choice for tea enthusiasts worldwide. We continually evolve with modern tea trends, aiming to redefine the tea experience and make it accessible to all.

Position Overview:

We are seeking a dedicated and customer-focused Brand Ambassador to join our team. As a Brand Ambassador at The 1872 Clipper Tea Co., you will play a vital role in delivering an exceptional customer experience while representing our brand values with pride.

Key Responsibilities:

· Maintain a smart and well-groomed appearance to align with the professional image of the brand

• Achieve sales targets by recommending merchandise to suit the needs of our customers.

• Ensure that all merchandise are properly displayed

• Order takings, prepare and serve beverages

• Responsible for housekeeping to ensure that the retail area and tea bar counter are always kept neat and clean

• Handle the POS system and ensure the accuracy of all transactions

• Prepare daily store opening and closing with update of daily sales to HQ according to SOP

Requirements:

• F&B or bubble tea experience preferred

• Good command of spoken English and Mandarin as needed to deal with Chinese customers

• Enjoys being around people with a warm personality

• Detail oriented and organised

• Highly motivated team player, self-starter and willing to learn

• Applicants with Basic Food Hygiene license will have an advantage

Compensation

Full time – salary ranges from $2,200 to $2,600 plus good commission

Part time – hourly rate from $9 onwards, depending on experience and skillset

You will enjoy the benefits of:

· Competitive salary, allowances, and commission

· 5 days’ workweek

· Overtime pays

· Tea appreciation training conducted by our tea expert

· Opportunities for career growth and development

· Employee discounts on our premium tea products

· Friendly and supportive work environment.

· Up to 14 days of annual leave

· Up to $1,500 Medical benefit

· Dental benefit

· Insurances coverage

Join us at The 1872 Clipper Tea Co. and be a part of our legacy of excellence in tea craftsmanship. If you are passionate about tea and delivering exceptional customer experiences, we would love to hear from you. Apply now by submitting your resume outlining your suitability for the role.