Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

5 days, 9am-6pm

Salary: $4000 -$5000

Location: The Centrepoint (Orchard), requires traveling to site too

Provides out-of-home imaging solutions and services to consumers in theme parks, attractions and special events.

Job scope:

• Maximizing imaging revenue and achieve revenue targets
• Implementing business development and sales strategies, and to maximize the potential of existing client networks
• Responsible for planning and sourcing new business opportunity.
• Monitoring ongoing trends in marketing and the industry to support development of long-term account plans
• Talent planning of the team to support the long term development of the company
• Main point of contact with external stakeholders

Requirements:

• Matriculated or above, tertiary education is preferred
• Minimum 5 years experiences in the field of imaging/ Trip site / hospitality with at least 3 years at the manager level
• Knowledge in data analysis, experience user of PC and office software
• Prior experience in photography service industry is highly preferred

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Duties & Responsibilities:

• Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.

• Knowledge of procurement process example; Request for Quotation [RFQ], Request for Proposal [RFP], creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.

• Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.

• Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.

• Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.

• Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.

• Maintain Licensing/Insurance renewals for all entities under The Garcha Group.

• Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).

• Any other duties / tasks as requested by management.

Job Requirements:

• Candidate must possess at least a Degree or Advanced/Higher/Graduate Diploma, in any field.

• At least 3 year(s) of working experience in the related field is required for this position

• Experience or knowledge of basic financial administration is essential

• Proficiency in Microsoft Office Word / Excel / Powerpoint

• Highly developed organizational skills

• Possess initiative and pro-activeness

• Outstanding verbal and written communication skills

• Ability to handle sensitive information in a confidential manner

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB

• Autonomy to make key decisions
• Global role

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT Service Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your responsibility includes:

• Handling end to end service management for EUC and infrastructure to support the business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
• Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure,, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Managing external vendors, ensuring external SLA has been met
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred.

Whats on offer

This is an excellent opportunity to join a leading end user environment for a global role.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB (EA: 94C3609/ R1219669)

Feelvim Pte Ltd is a leading logistics and 3PL (third-party logistics) provider in Singapore, specializing in delivering efficient, customer-focused transport and logistics solutions. As we expand our operations, we are looking for an experienced Transport Operations Manager to oversee our transport logistics and optimize our fleet management operations.

Key Responsibilities:

• Operations Management:Plan, coordinate, and manage daily transport operations to ensure timely and efficient delivery of goods.
  Oversee scheduling, routing, and dispatching of drivers to achieve operational excellence.
  
• Fleet Management:Monitor the performance and maintenance of the company's fleet to ensure vehicles are in optimal condition.
  Manage vehicle procurement, repairs, and compliance with safety and regulatory standards.
  
• Team Leadership:Supervise and mentor a team of drivers and logistics staff.
  Conduct training sessions to improve driver performance and adherence to company policies.
  
• Customer Service:Collaborate with the customer service team to resolve delivery issues and maintain a high level of customer satisfaction.
  
• Cost Control & Reporting:Monitor transport budgets, identify cost-saving opportunities, and ensure efficient use of resources.
  Generate regular reports on fleet performance, operational efficiency, and key metrics.
  
• Compliance:Ensure adherence to all local transport laws and regulations, including workplace safety and environmental standards.
  

Requirements:

• Education:Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  
• Experience:Minimum of 3 years of proven experience in transport or logistics operations management.
  
• Skills:Strong leadership and communication skills with the ability to manage diverse teams.
  Proficiency in logistics software and fleet management tools.
  Excellent problem-solving skills and a results-driven mindset.
  In-depth knowledge of transport laws, safety regulations, and best practices.
  

What We Offer:

• Competitive salary based on experience.
• Opportunities for professional development and career growth.
• A dynamic and collaborative work environment.

Job Description

• Industry/ Organization Type: Building & Construction
• Position Title: Assistant Operations Manager
• Working Location: Pioneer
• Working Hours: 5.5 working days (Mon to Fri 8 AM – 5 PM, Sat half day)
• Salary Package: Basic Salary up to $6,000 + AWS + Variable Bonus + Transport Allowance
• Duration: Permanent

Key Responsibilities

• In charge of overall supervision for Milling & Patching team
• Decision making for equipment and team allocation
• Build a diverse team with different talents and responsibilities
• Attend meetings with customers and clients
• Convey complex thought processes clearly and concisely
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Minimum Diploma in Civil Engineering or related qualification
• Has experience with Land Transport Authority (LTA) or Strategic Planning Policy Group (SPPG)
• Project management experience is required
• Proficient in MS Office
• Ownership of a class 3 driving license is an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65827 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Provide leadership, support, and guidance to all staff within the clinic
• Oversee all day-to-day operations of the clinics to ensure the smooth delivery of services to our patients
• Manage day-to-day counter management,e.g answering enquiries through email or phone, following up on appointment etc
• Plan monthly/weekly manpower manning schedule
• Cultivate a positive working environment by promoting employee engagement and development
• Handle customer feedback and service recovery in a timely manner
• Manage the clinic's facilities, billing system and inventory
• Supervise and manage logistics for the coordination of products and vendors
• Ensure all clinical and operational KPIs (sales revenue) of the clinic are met or exceeded
• Manage and review operation policies and procedures in accordance with organizational and MOH requirements
• Work with Doctors to develop aesthetic clinic protocols and procedures to improve staff productivity and ensure optimal patient care

Requirements:

• Suitable candidate should possess minimum 2 years' of relevant experience from service industry such as aesthetic, spa, beauty, retail, or healthcare
• Ability to demonstrate excellent customer service
• Relevant sales experience in beauty or aethetic industry
• Interpersonal skills and ability to communicate at all levels
• Basic PC skills
• Positive attitude, self-motivated and willingness to learn
• Training and uniforms provided

• Lead the Cleaning team to ensure there is a positive, motivational, supportive working environment.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete.
• A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions.
• Provide professional support to the busines in service-related matters and all contractual matters.
• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• Take full ownership and manage to conclusion all cleaning feedbacks or complaints.
• Manage inventory of cleaning materials and equipments.
• Responsible for staff performance & discipline.
• Tabulate worker OT and submit to HR monthly.
• Prepare and compile monthly reports to relevant clients.
• Prepare new staff on-boarding and off-boarding.

About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEMCredit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Ensure smooth operations of all transactions, efficient customer service, and high quality of service
• Assist in pre and after sales efforts through handling customer inquiries, handover of vehicles, and any necessary repossessions
• Track and manage collection of instalment payments

Skills Required

• Minimum Diploma holder
• Prior experience in either operations or leasing

Other Requirements

• Possess good interpersonal and communication skills
• Team player able to multi-task
• Class 3/3A driving licence

About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEMCredit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Ensure smooth operations of all transactions, efficient customer service, and high quality of service
• Assist in pre and after sales efforts through handling customer inquiries, handover of vehicles, and any necessary repossessions
• Track and manage collection of instalment payments

Skills Required

• Minimum Diploma holder
• Prior experience in either operations or leasing

Other Requirements

• Possess good interpersonal and communication skills
• Team player able to multi-task
• Class 3/3A driving licence

About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEMCredit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

People-Centric: Elevating customer experiences, empowering staff.

Transparent & Genuine: Delivering clear, systemic information.

Ethical Excellence: Upholding the highest ethical standards.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Ensure smooth operations of all transactions, efficient customer service, and high quality of service
• Assist in pre and after sales efforts through handling customer inquiries, handover of vehicles, and any necessary repossessions
• Track and manage collection of instalment payments

Skills Required

• Minimum Diploma holder
• Prior experience in either operations or leasing

Other Requirements

• Possess good interpersonal and communication skills
• Team player able to multi-task
• Class 3/3A driving licence

What you'll be doing

• Oversee daily healthcare service operations, including planning, scheduling, and monitoring
• Coordinate with internal teams and external stakeholders to manage services and resolve issues
• Analyse data to identify improvements and optimise processes
• Support the development and execution of operational strategies
• Assist with healthcare service-related project management

What we're looking for

• Bachelor Degree level
• 1 - 2 years of experience preferably in customer facing and administrative role
• Proven experience in a similar service operations role, preferably in the healthcare industry
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.


Job Title: SAP Service Delivery Manager

Job Description: SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.



Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently
• Must have experience in S/4HANA support
• Logical and structured thinking
• Motivated to learn new technology
• Cloud experience

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Position: Training Operations Manager
Location: Bugis, Singapore]
Employment Type: Full-Time
Salary: S$3,500
Application Deadline: 15/12/2024

About Us:
VIETNAM'S CONVENIENCE is a dynamic organization dedicated to delivering exceptional training programs that empower individuals and drive success. We are seeking a highly motivated and experienced Training Operations Manager to lead and streamline our training operations.

Key Responsibilities:

• Oversee the daily operations of training programs, ensuring efficiency and effectiveness.
• Develop, implement, and manage operational processes to support training delivery.
• Coordinate schedules, resources, and logistics for training sessions and workshops.
• Manage budgets, monitor expenses, and optimize operational costs.
• Collaborate with trainers, instructors, and other stakeholders to ensure high-quality training experiences.
• Analyze feedback and performance metrics to drive continuous improvement.
• Ensure compliance with regulatory requirements and organizational standards.

Qualifications:

• Bachelor’s degree in Business Administration, Training Management, or a related field.
• Proven experience in training operations, program management, or a similar role.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in [specific tools or software, e.g., Learning Management Systems (LMS) or Microsoft Office Suite].
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of training trends and best practices is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

How to Apply:
Interested candidates are invited to send their resume and a cover letter detailing their relevant experience to [email protected]. Please include "Training Operations Manager Application" in the subject line.

Join Us:
Be a part of a team that values innovation, growth, and the power of training to make a difference. We look forward to your application!

Manage the Technical Service function to ensure that the local organisation receives the required technical service to ensure projects are carried out according to specification and customer satisfaction and that Jotun is a preferred supplier in the market. This position will be based in Tuas, Singapore and reporting to General Sales Manager – Marine & Protective.

Responsibilities:

• Build and develop a competent, organised and close-knit technical service team with the potential to work across segments.
• Develop and monitor the application of operating systems, including policies, procedures, and operating structure to ensure Jotun’s quality standard is met.
• Develop the Technical Service business plans and department’s operations and budget development which in line with Performance Coatings' strategy.
• Provide detailed reports to management on the organisation/utilisation and efficiency of the team.
• Build up and enhance relationship with key customers.
• Ensure company policies and new technical information is properly informed to the organisation.

Qualification:

• Bachelor's Degree with minimum 3 years of relevant experience in Technical Service Management.
• At least 3 years of people management experience.
• Proficient in verbal and written English.
• You have strong communication skill and a team player.

Personal Qualities:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives.
• Develops people through delegation, empowerment and coaching; promotes career and self-development.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What We offer:

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

Job Scope:

• Respond promptly and professionally to customer inquiries via phone, email and chat
• Review & standardize all customer service reply to maintain a consistently high-quality service standard
• Monitor customer satisfaction level & identify areas for improvement
• Motivate team member to hit KPI
• Brainstorm idea to improve chat quality & customer experience
• Setting a clear mission and deploying strategies focused towards that mission
• Provide training & exam to customer service team
• Co-ordinate with marketing team to bring more new leads
• Roster planning
• Fostering a teamwork culture

Requirement:

• At least a Diploma or bachelor’s degree in any fields
• Minimum 3 to 5 years of relevant working experience
• Strong leadership and interpersonal skills with the ability to motivate and inspire team member
• Flexibility to work evenings, weekends, and holidays as required
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Excellent leadership and interpersonal skills

We are currently one of the preferred partners for a large banking client and are engaged closely. We are looking for an account manager with strong experience managing an account portfolio end to end handling all facets such as revenue management, Sales and Stakeholder engagement. This Account Manager’s objectives would be to serve as the main point of contact in all matters related to client concerns and needs, build, and strengthen client relationships to achieve long-term partnerships .

Responsibilities:

• Building relationships: Developing strong relationships with customers, and connecting with key stakeholders
• Identifying opportunities: Identifying new business opportunities with existing customers
• Working with the internal organization and practices to bring the best of Capgemini to the front
• Revenue Management including contract negotiations
• High level understanding of Banking Domain and Technology skills
• Contract Management: Handling contracts and Account Revenue targets
• Managing risk: Managing risk

Responsibilities:

• Manage the relationship between Fujitsu and its selected AMS partner
• Function as Fujitsu POC for support issue escalation, AMS issue resolution, and project initiation
• Proactively ensure AMS support is working within the bounds of the terms of the agreement
• Collaborate with Business and AMS support partners to ensure business demands are appropriately administered
• Proactively provide status on all activities to appropriate stakeholders
• Follow applicable standards, procedures, guidelines, and methodologies in the support and/or maintenance of systems
• Develop procedures, processes, and guidelines that are efficient and focused on the quality of the process or end-state deliverable
• Other projects and initiatives as assigned

Requirements and Skills:

• 3 to 5+ years strong experience working as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium organization
• Must have SAP Functional (Logistics module) or Technical Consultant hands-on experience in SAP Projects or Maintenance Support services
• Have experience in managing customer's stakeholders such as business users, IT managers etc., as well as external contractors or partners
• Well-versed with the execution of Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc
• Experience in transition from project to support

Job Description:

• Maintains customer satisfaction by providing problems-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

We are a growing network of coffeeshops renowned for providing excellent dining experiences. We are seeking a results-driven Operations Manager to oversee multiple coffeeshop outlets, ensuring seamless operations and delivering exceptional customer satisfaction. This is a highly demanding role that requires frequent travel, weekend work, and a hands-on approach to management.

Key Responsibilities:

1. Operational Oversight:

• Oversee daily operations of multiple coffeeshop outlets, ensuring consistency and efficiency across all locations.

• Develop and enforce operational standards, policies, and procedures.

2. Team Management:

• Recruit, train, and manage outlet managers and staff, fostering a culture of excellence and accountability.

• Conduct regular performance reviews and implement improvement plans when necessary.

3. Quality Assurance:

• Maintain high standards of food quality, cleanliness, and customer service.

• Conduct routine checks to ensure compliance with health and safety regulations.

4. Financial Accountability:

• Manage budgets, control costs, and maximize profitability for each outlet.

• Analyze financial reports and implement strategies to improve revenue and reduce expenses.

5. Market and Customer Insights:

• Monitor market trends and competitor activities to identify new opportunities.

• Gather customer feedback and implement strategies to enhance customer satisfaction.

6. Travel and Flexibility:

• Mandatory travel within and outside Singapore to oversee operations, attend meetings, and explore growth opportunities.

• Work on weekends, public holidays, and irregular hours as required to meet operational needs.

7. Crisis Management:

• Quickly address and resolve operational issues, staff disputes, or customer complaints.

Requirements:

• Experience: Minimum of 8 years in operations management within the food & beverage (F&B) or retail industry, with experience managing multiple outlets.

• Skills:

• Exceptional leadership and organizational skills.

• Strong problem-solving and decision-making abilities under pressure.

• Excellent communication skills in English (additional languages are an advantage).

• Attributes:

• Flexibility to travel regionally and work on weekends and public holidays.

• Ability to thrive in a fast-paced, high-pressure environment.

• Technical Knowledge: Familiarity with POS systems, financial management tools, and F&B industry software.

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Key Responsibilities

• Monitor and lead Service Department staff to ensure growth of business and improvement of profitability.
• Oversee the development and management of service customer base.
• Create and execute a comprehensive sales strategy for the service offerings.
• Provide technical advice to potential customers regarding servicing of the company’s products.
• Lead, mentor, and manage the service sales team, providing guidance, training, and support.
• Coordinate service staff to ensure clients is updated on service schedule.
• Assist to manage the overall Occupational Health and Safety.
• Monitor overall quality standards for the service work carried out.
• Liaise with client to ensure accurate paperwork details for manufacturing purpose.
• Oversee contract negotiations and ensure the delivery of services meets client expectations.
• Ensure invoice is prepared in a timely manner.

Job Requirement:

• Good interpersonal and communication skill
• With leadership experience and guided a team of technicians
• Ability to coordinate in paperwork / reporting preparation
• Ability to generate sales revenue
• Good technical skill in maintenance and servicing

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred