Position Summary: As a Restaurant Manager for our Chinese restaurant, you will be responsible for overseeing all aspects of restaurant operations, ensuring the highest level of customer satisfaction, and managing a team of staff members. This role requires a commitment to working on weekends and public holidays to maintain smooth restaurant operations during peak periods.
Key Responsibilities:
1. Operational Management:
· Ensure the smooth day-to-day operations of the restaurant.
· Oversee staff scheduling, including weekend and public holiday shifts.
· Monitor and maintain high standards of food quality, service, and cleanliness.
· Manage inventory levels and order supplies as needed.
2. Customer Service:
· Provide excellent customer service and ensure a positive dining experience for all guests.
· Address customer feedback and concerns promptly and professionally.
· Train and supervise staff to deliver outstanding service.
3. Staff Management:
· Recruit, train, and develop restaurant staff, including servers, kitchen staff, and support staff.
· Conduct regular performance evaluations and provide coaching and feedback.
· Create and maintain a positive and motivated work environment.
4. Financial Management:
· Monitor and manage restaurant expenses, including labor and food costs.
· Prepare and manage budgets, financial reports, and forecasts.
· Implement strategies to increase revenue and profitability.
5. Menu and Quality Control:
· Collaborate with the chef to develop and update the restaurant's menu.
· Ensure consistency in food quality, presentation, and portion sizes.
· Conduct regular quality checks and address any issues promptly.
6. Health and Safety:
· Ensure compliance with all health and safety regulations and food safety standards.
· Conduct regular inspections to maintain a safe and clean dining environment.
· Train staff on safety protocols.
7. Marketing and Promotion:
· Develop and execute marketing strategies to attract and retain customers.
· Plan and organize special events, promotions, and marketing initiatives.
· Engage with the local community to build the restaurant's reputation.
8. Administrative Tasks:
· Handle administrative duties, including payroll processing, record-keeping, and reporting.
· Manage reservations, customer inquiries, and booking arrangements.
· Maintain accurate records of sales and expenses.
Qualifications:
· Proven experience as a Restaurant Manager, preferably in a Chinese restaurant or a similar dining establishment.
· Strong leadership and interpersonal skills.
· Excellent problem-solving abilities and the ability to handle challenging situations calmly and professionally.
· Familiarity with restaurant management software and financial tools.
· A passion for delivering exceptional customer service.
· Flexibility to work on weekends and public holidays as needed to support restaurant operations.
EA License ID :18C9520
EA Registration ID :R1765753
