Outline of Career Trial Objectives

The Sales and Operations Manager plays a pivotal role in driving sales growth, streamlining operations, and enhancing overall business efficiency. This position combines strategic sales planning with operational oversight to achieve company objectives, ensuring that both sales targets and operational standards are met. The role requires strong leadership, effective communication, and problem-solving skills to manage sales teams, optimize workflows, and foster client relationships.

Career Trial Activities Plan

Weeks

Details of Activities / Tasks

Week

1

Orientation with Leadership: Attend introductory meetings with leadership to discuss academy mission, values, growth plans, and competitive positioning.- Team Introductions: Meet with each department (e.g., coaching, customer service,marketing) to understand team roles and inter dependencies.- Role Overview: Review job responsibilities, performance KPIs, and discuss reporting expectations with the director.- Sales & Operations Process Review: Get an overview of both sales cycles (from lead generation to enrollment) and operational cycles (from scheduling to customer service).

Week

2

Program Review: Study program offerings (e.g., beginner, intermediate, advanced levels,private vs. group classes), fee structures, and add-on services (e.g., personal coaching).- Coaching Team Insights: Sit in on sessions with the coaching staff to learn about teaching techniques, training plans, and skill progression.- Client Experience Observation: Observe classes to understand the client journey and see programs in action.- Competitor Analysis: Analyze competitors offerings, pricing, and market positioning to articulate the academy unique advantages.

Week

3

Sales Training - Basic: Introduction to sales fundamentals, focusing on prospecting, qualifying leads, and handling initial inquiries. -CRM System Introduction: Start training on the academy’s CRM software, focusing on data entry, lead tracking, and follow-up management. Sales Scripts: Review and practice using sales scripts to address frequently asked questions and present academy programs effectively. Lead Generation Overview: Get an introduction to lead sources and review strategies for converting inquiries into trial bookings.

Week

4

Scheduling & Booking: Learn the end-to-end booking process, from initial inquiry to scheduling classes and confirming attendance. Court & Resource Management: Review the process of managing court bookings, resource allocation, and ensuring optimal usage. Daily Workflow Shadowing: Shadow operations team members to understand client check- ins, payments, class transitions, and feedback collection. Operational Challenges: Identify initial bottlenecks or challenges in the workflow to start thinking about improvement areas.

Week

5

Customer Persona Training: Understand key customer profiles and how to personalize sales approaches to fit each persona.Active Listening and Communication: Participate in training on listening skills, empathy, and positive communication.Role-Playing Exercises: Engage in role-playing to practice conversations with potential and existing clients.Client Feedback Analysis: Review previous client feedback and learn how to address concern and provide personalized solutions.

Week

6

Scheduling Software Training: Gain hands-on training with the academy scheduling software, focusing on class schedules, court assignments, and equipment allocation.-Coaching Resource Coordination: Start coordinating coach schedules, ensuring that all classes are adequately staffed.Resource Planning for Events: Assist in planning resources for special events or tournaments hosted by the academy.- **Problem-Solving Exercises**: Simulate scenarios involving scheduling conflicts, no-shows, or overbooking to develop quick solutions.

Week

7

Advanced Sales Training: Focus on objection-handling, urgency creation, and closing techniques for different client profiles. -Shadow Senior Sales: Work alongside senior sales team members to observe high-stakes client interactions. Mock Sales Pitches: Conduct mock pitches with the team to practice conversion techniques. Follow-Up Strategy Development: Develop personalized follow-up strategies based on client interaction outcomes, setting reminders in the CRM.

Week

8

Promotion Planning: Collaborate with the marketing team on upcoming promotions (e.g., free trial sessions, family packages) and understand the campaign lifecycle. Social Media Insights: Participate in an overview of the academy’s social media strategy, focusing on key platforms and audience engagement. Digital Marketing Basics: Learn the fundamentals of digital marketing and how to monitor campaign results. Campaign Analysis: Review previous campaigns to identify what worked, what didn’t, and how to improve future promotions.

Week

9

Sales Plan Development: Create a monthly sales plan, including targets for new client acquisition, upselling current clients, and client retention strategies. Pipeline Management: Establish a lead pipeline in the CRM and set weekly conversion goals. Sales Metrics and KPI Tracking: Review KPIs with the director and set up a dashboard to track performance against goals. Quarterly Strategy Review: Plan a strategy meeting to discuss quarterly goals, challenges, and adjustments.

Week

10

Bottleneck Analysis: Conduct a thorough review of operational bottlenecks and prioritize areas for improvement. Efficiency Improvement Proposals: Present proposals to streamline scheduling, registration, and resource allocation. Feedback Loop: Set up a feedback loop with coaches, clients, and staff to continuously improve service delivery. Checklist Creation: Create standard operating procedure (SOP) checklists to ensure consistency in daily operations.

Week

11

Retention Analysis: Analyze client data to identify retention trends, key retention drivers, and common reasons for drop-offs. Post-Session Follow-Ups: Implement follow-ups after initial sessions to gather feedback and encourage rebooking. Retention Strategy Development: Develop a strategy for offering loyalty programs, personalized packages, or family membership options. Quality Control Checks: Set up regular quality control measures to ensure client satisfaction with service and program quality.

Week

12

Self-Evaluation: Conduct a self-assessment to identify strengths, challenges, and areas for growth. Director Review: Meet with the director to review performance, achievements, and areas for improvement. Goal Setting for Next Quarter: Establish key sales and operational targets for the next quarter based on current performance. -Roadmap Creation: Create a roadmap that outlines goals, strategies, and a timeline for the next 6 months, including any identified professional development needs.

Role Overview
We are seeking a highly skilled and dynamic Senior Manager, Operations to join our team in Singapore. This role encompasses overseeing operational, administrative, and strategic initiatives critical to the company’s sustained growth and success. The ideal candidate will demonstrate exceptional organizational, leadership, and communication abilities, with a proven capacity to manage complex projects and coordinate with stakeholders across diverse regions.

Key Responsibilities

1. Operational Oversight

• Ensure timely and accurate completion of company and subsidiary audits.
• Oversee accurate and compliant filing of company and personnel tax obligations.

2. Recruitment and Staff Development

• Lead the recruitment and onboarding process for all incoming team members.
• Provide mentorship and guidance to staff, addressing personnel issues across all levels.
• Finalize and deploy an HR system to enhance workforce management and operational efficiency.

3. Strategic Initiatives

• Oversee the deployment of the SAP system, ensuring alignment with business needs.
• Supervise the management of investment fund structures in Singapore (VCC) and Cayman Islands (SPV).
• Lead the implementation of risk and compliance management frameworks, ensuring adherence to regulatory standards and internal policies.

4. Administrative and Communication Management

• Review and approve monthly reports (HR, operations, finance) for submission to senior leadership.
• Prepare and manage meetings, ensuring agendas, minutes, and relevant documents are distributed accurately and promptly.
• Oversee the preparation and submission of internal and external administrative documents requiring leadership approval.
• Maintain effective and consistent communication with stakeholders, including headquarters and subsidiaries.

5. Business Development and Carbon Management

• Oversee trading operations for green and blue methanol, including client introductions and market strategy.
• Manage carbon credit trading activities, including account openings and ongoing credit monitoring.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field; advanced degrees (e.g., MBA, CFA) are highly desirable.
• Minimum of 8 years of experience in operations or a senior managerial role, preferably within a multinational organization.
• Demonstrated expertise in audits, taxation, banking, compliance, and risk management.
• Exceptional leadership, organizational, and problem-solving skills.
• Strong interpersonal and communication abilities, with experience working across regions and coordinating with multidisciplinary teams.

Why Join Us?
This role provides an exceptional opportunity to contribute to strategic leadership and operational management within a forward-thinking organization dedicated to sustainability and innovation. Join our team and play a key role in driving transformative initiatives that make a meaningful impact globally.

Responsible for all project execution, engineering and operational activities, including resource

management and personnel; drive continuous improvement across the operational management

system, processes and best practices; ensure all projects are performed to the highest safety standards

and quality control.

Reporting to the Regional General Manager, some of your key responsibilities will be;

• Project Management – overseeing the scheduling and resourcing of offshore projects, ensuring all project risk is considered, recorded and communicated to the end client.
• Supply Chain - creating a supply chain in the Singapore/Malaysia that can support operations in the region & partner with operations and warehouse teams globally to source and allocate the equipment as required, ensuring the safe, efficient & on-time mobilization of project equipmentfrom the workshop locally.
• Facility & Equipment Management –fitting out a new facility if there is such requirement, co-ordinating the workspace/facility requirements and equipment resources as required.
• Resourcing & Recruitment – Overseeing the recruitment of all operational personnel, ensuring they are competent and fully trained for their role. You will also manage the technician resources and ensure all projects are delivered with competent personnel.
• Client Management - Ensuring operational technical support matters are dealt with promptly and professionally, making this aspect a key attribute of the Ashtead Technology brand.
• Financial management – you will provide input towards budgeting, reporting and business planning activities and hold responsibility for the project budget and forecasting, including working on CAPEX, and adopting a ‘no surprises’ approach to reporting and communication.

MINIMUM QUALIFICATIONS/EXPERIENCE/SKILLS:

The APAC region is a key growth area for Ashtead Technology and this is a great opportunity to join us at

a pivotal time for the region and organisation as a whole.

What will help you to be successful in this role?

You are an established operations management professional and will have excelled in client facing roles · You will have specific experience with subsea mechanical tooling OR hydraulic drum winches and linear pull winches · You have previous experience setting up and managing operations internationally · You have a track record of delivering projects successfully, with a tenacious and energetic attitude from project initiation through to delivery.

PERSONAL QUALITIES:

• Enthusiastic, focused, insightful, intuitive and efficient
• Can manage changing priorities in order to meet deadlines
• Keen to take on additional responsibility and lend a hand when needed

We are looking for a Assistant Operations Manager, who will manage a team of operation staff, to ensure efficient operations, excellent customer service, successful regulatory compliance, continuous performance improvement, and effective fiscal management.

Job Description

• To support the Operations and coordinate, scheduling, and manage day-to-day activities
• To carry out daily inspection with client
• To attend to clients’ complaints promptly
• To carry out investigation to any feedback arising and submit report within the set turnaround time
• To resolve employees’ problems efficiently without unnecessary delay
• To ensure all works carried out by Supervisor and Cleaners as set out in their Job Descriptions are completed on time
• Able to be hands-on when the situation requires
• Submission of reports
• Conduct regular toolbox meeting
• Any other responsibility as assigned by superiors

Job Requirement

• Min GCE ‘O’ level
• With at least 3 years of relevant housekeeping experience
• Good leadership skills.
• Able to work effectively with different level or personnel
• Excellent organizational and problem-solving skills.

Other Requirements

• Working Hours: 7am to 330pm (Mon – Fri)
• Alternate: Sat/Sun 7am – 7pm (Based on Duty Roster)
• Work Location: Must be able to work in the EAST Side

Job description

Archer Recruitment is an award winning global recruitment consultancy with offices in Canada, Singapore and London and are currently looking for an Operations/office manager to join our Singapore team.

So who is Archer Recruitment?

Our Managing Director and founder of the business has over 20 years recruitment experience having lived, worked and recruited in the UK, Australia and South East Asia. Established in January 2015, Archer opened our first office in Singapore followed by Toronto in June 2016 and our latest addition, London in 2018, specialising in built environment,

Archer Recruitment recruits across the following sectors: construction, property, architecture, engineering, facilities management and power and energy, and not that we like to blow our own trumpet, but we have won and been named finalists in several awards including ‘Best New Agency’ at the Asia Pacific Global Recruiter Awards, ‘Best Newcomer’ at the 2016 Recruitment International Awards and 2016 Human Resources Magazine Asia Recruitment Awards as well as ‘Best Specialist Agency’ and ‘Best Client Service’ at the 2017 Asia Pacific Global Recruiter Awards.

What are we looking for?

We are looking for an executive assistant/office manager to be the backbone of our Singapore office and an integral part of our success! With two successful, established offices already operating, our back office systems are already in place but that doesn’t mean this varied role will be any less busy.

Duties will include:

• General office management including ensuring the day to day smooth running of the office
• EA support to the regional director and managing director
• Organising international travel and diary management for the MD
• Building relationships and liaising with various suppliers
• CRM Management
• Reporting weekly and monthly sales figures and on internal compliance
• Invoicing
• Credit control
• Managing our social media platforms including Instagram, Facebook and LinkedIn
• Emarketing
• Website management including editing and uploading new content
• Organising internal and external events e.g. team Christmas party, client networking events and high achiever outings
• Running our quarterly CSR volunteering and fundraising
• Acting as social secretary for the team (although recruiters don’t generally need much encouragement to pop out with their work family)

What skills and attributes would you need to be successful in this role?

We are looking for a super organised, high energy individual with a ‘can do’ attitude. This role has the opportunity to grow as the company does so someone keen to pick up new skills and responsibilities along the way is preferred. Non negotiable criteria would be:

• Strong MS Word and Excel skills
• Excellent verbal and written communication
• Great banter ;)

It would also come in handy if you have previously used WordPress, and have an understanding of the recruitment industry, but it won’t take long for us to train you up on this if you haven’t.

So what are you waiting for? If you are looking for your next opportunity and want to join a dynamic, fast paced, fun team as they embark on an exciting adventure – apply to samantha(at)archerrecruitment.com

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

The job purpose of a Retail and Operations Store Manager is to oversee and manage the daily operations of the store while ensuring a high level of customer service and satisfaction. They are responsible for leading and supervising the store team, managing inventory, ensuring it runs efficiently while providing exceptional services to clients and customers.

Responsibilities

1. Team Management

• Implement and enforce store policies and SOPs in alignment to Company Standards and guidelines.

• To recruit, coach and manage a team of pet care professionals, groomers and support staff.

• Leading and developing team to ensure sufficient skills and knowledge are in place to meet goals.

• To organize, coordinate work schedule and assigning of tasks to staff.

2. Retail & Operating Management

• To oversee all day-to-day operations of store, including grooming, retail and any other services.

• Manage and track store financials, including budgets, revenue, expenses, and profitability.

• Review and analyze sales performance and provide recommendations, execution of promotional events/campaigns to increase store sales and traffic.

• Identify strategies to enhance store customer experience and drive sales performance by conducting regular reviews on how to further expand our customer base, increase store traffic and optimize profitability.

3. Customer Experience

• Establish and maintain customer relationships, provide exceptional service to all customers.

• Address and resolve issues and feedback promptly and professionally.

4. Procurement, Inventory Management, & Fulfillment

• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required.

• Responsible for tracking the fulfillment rate and service rating of orders from all online and offline platforms

• Conducting of stock takes on a regular basis and reconcile discrepancies

5. Pet Grooming Oversight

• Oversee the grooming department to ensure quality services and customer satisfaction.

• Assist with grooming activities as when required.

• Manage grooming schedules, tools, and supplies to ensure efficiency and high standards of care.

Qualifications：

Minimum 3 years of experience in retail industry which includes at least 1 year of management role, preferably in a pet-related or service industry.

• Hands-on experience in pet grooming, including knowledge of grooming tools, techniques, and safety practices.

• Exceptional leadership qualities

• Excellent communication, interpersonal and customer service skills.

• Strong organizational and time management skills.

• Problem-solving and decision-making abilities.

• Passion for pets and dedication to their well-being.

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

Job Description & Requirements

• Plan and supervise the shipments from production to the end-user
• Schedule daily and weekly routes
• Track orders using functional systems (e.g. barcodes and tracking software)
• Coordinate with Warehouse Workers to ensure proper storage and distribution of products
• Monitor and report on transportation costs
• Ensure shipping documents are properly filed
• Report maintenance and repair needs for transportation vehicles and equipment
• Research and suggest cost-effective shipping methods
• Conduct regular safety audits on equipment
• Organize training sessions for employees (e.g. proper use of machines and handling of hazardous material)
• Keep organized records of vehicles, schedules and completed orders
• Ensure compliance with company policies and shipping legislation
• Stay up-to-date with safety regulations

REQUIREMENTS:

• Work experience in a similar role
• Solid knowledge of supply chain management
• Experience preparing and tracking orders
• Excellent organizational skills
• Ability to supervise and train staff
• Problem-solving abilities

Job Description:

• Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department, including the bar, restaurant and conference space
• Drive guest satisfaction and loyalty through exceptional service, strong relationships and attention to detail in all areas of the operation
• Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
• Ensure that brand standards, including sustainability initiatives, are maintained
• Hire, train and develop the department’s team members, and ensure employee satisfaction through effective, positive and proactive leadership
• Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources
• Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
• Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
• Develop beverage menus for all areas and work with the executive chef to develop dining menus
• Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
• Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions

Job Requirements:

• Minimum 3 -5 years of experience in a similar role, preferably in a five star luxury setting.
• A strong understanding of the overall hotel business with the ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Proven experience in meeting budget and forecast for all costs, including payroll and other expenses
• Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
• Has a good understanding of luxury guest expectations and desire to meet these expectations.
• Project professional image at all times through personal presentation/ interpersonal skills.
• Has awareness of industry trends in service, product and presentation. A passion for food, wine and the culinary arts that is knowledgeable and effusive.
• Aptitude for developing promotions and marketing.

Responsibilities:

This is a global role of managing the Security Operations Center (SOC) in Singapore as part of global SOC operations.

This SOC is responsible for detecting, responding to, and managing security incidents to protect clients. The mission is to safeguard their assets and reputation by delivering Zero Impact and Zero Outage Managed Security Services.

The SOC Manager will be expected to be both a technical and people leader. There is no coordination from the sidelines; the SOC Manager will be actively involved in security investigations and will advise and support incident response efforts for active threats.

• Manage the multi-Tier SOC in Singapore 24x7 within a shift environment.
• Build and develop SOC processes and hire new SOC employees.
• Develop and maintain SOC-related policies, procedures, and processes in close cooperation with global SOC operations to ensure all necessary information and security data is continuously collected, correlated, and analyzed to detect potential external and internal threats to clients.
• Define and review key security performance indicators to ensure proper service delivery and improvements.
• Ensure continuous SOC services improvement, including employees, processes, and technologies.
• Manage all day-to-day activities within the SOC to ensure effective operation of incident detection and response processes.
• Provide leadership, guidance, and technical expertise to deliver professional services to clients.
• Ensure security detection, response, and recovery procedures are up-to-date, maintained, and followed.
• Be accountable for security incident management.
• Ensure proper integration and handover of new security services within the monitoring and detection capability of the SOC.
• Develop and provide reports on a regular basis to meet compliance and audit needs.

Qualifications:

• Demonstrable experience and in-depth knowledge of Information or Cyber Security Operations, Incident Response, and Investigations.
• Minimum 5 years of experience as a SOC Manager or SOC Team Leader.
• Certified Information Systems Security Professional (CISSP), Certified Information System Auditor (CISA); CISM, IISP, or other equivalent security certifications are desirable.
• Strong knowledge of SIEM Systems (IBM QRadar preferred), user and network anomaly analytics, SOAR integration, and MISP Threat Intelligence sharing platform.
• Previous industry experience with multinational companies is beneficial.
• ISO 27000 experience.
• Understanding of global compliance and data privacy regulations.
• Proven ability to work and effectively prioritize in a dynamic work environment.
• High attention to detail and quality.
• Ability to work under pressure and meet deadlines.
• Must be highly reliable, trustworthy, honest, and commitment-oriented.
• Strong external networking capabilities.
• Self-starting and self-confidence are a must.

• Recruiting, interviewing and training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy, getting their feedback on the experience and handling complaints
• Organizing schedules, keeping track of employees’ hours and recording payroll data
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Supervising daily shift operations, including front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance and disciplining or retraining employees to correct poor performance

BTS Tankers Pte Ltd, a leading regional ship operating company based in Singapore, is seeking an enthusiastic Senior Operations Manager to join its dynamic team.

Senior Operations Manager - Shipping

The Position:

You will join the vessel operations team, which is responsible for the day-to-day operation activities for the BTS Tankers’ fleet, reporting to the Head of Operations. You will operate several tankers in close cooperation with the Chartering and in-house Agency teams. In an exciting and fast-paced environment, you will have direct contact with customers, suppliers, terminals, and vessels to deliver an optimal and cost-efficient operation of our fleet and first-class customer service.

Job responsibilities:

• Operating of several tankers in close cooperation with the Chartering and in-house Agency teams.
• Communicating with charterers, brokers, agents, and vessels regarding vessel clearance, voyage orders, and vessel itineraries.
• In an exciting and fast-paced environment, you will have direct contact with customers, suppliers, terminals, and vessels. By monitoring vessel movement and voyage performance, you aim to deliver optimal and cost-efficient fleet operation and first-class service to customers.
• Ensure compliance with agreed charter party terms, oversee agency appointments, and handle letters of indemnity.
• Reviewing vessel stowage and tank cleaning plans.
• Bunker plans for the vessel and places orders promptly.
• Liaising with vessel owners/Tech managers for Oil major acceptance, investigation reports, and corrective measures when applicable.
• Issuing freight invoices on time as per CP and assisting the Demurrage Analyst for post-ops and claims.

Requirements:

• At least 5-7 years of shore experience in product- and/or chemical-tankers commercial operations. A seafaring background is preferred but not essential.
• Excellent communication skills and aptitude to work as part of a team and on initiative.
• Ability to work independently and under pressure in a changing environment.
• Organized, meticulous, paying attention to details, but also able to focus on the bigger picture when necessary.
• Agreeable to flexible working hours (after office work including weekends will be required).
• Currently residing in Singapore.
• Good computer literacy is essential with Excel reports generation, IMOS experience.

If you are interested in the job, please apply confidentially via email with you CV attached to [email protected].

Only shortlisted candidates will be notified.

We are looking for a Assistant Operations Manager, who will manage a team of operation staff, to ensure efficient operations, excellent customer service, successful regulatory compliance, continuous performance improvement, and effective fiscal management.

Job Description

• To support the Operations and coordinate, scheduling, and manage day-to-day activities
• To carry out daily inspection with client
• To attend to clients’ complaints promptly
• To carry out investigation to any feedback arising and submit report within the set turnaround time
• To resolve employees’ problems efficiently without unnecessary delay
• To ensure all works carried out by Supervisor and Cleaners as set out in their Job Descriptions are completed on time
• Able to be hands-on when the situation requires
• Submission of reports
• Conduct regular toolbox meeting
• Any other responsibility as assigned by superiors

Job Requirement

• Min GCE ‘O’ level
• With at least 3 years of relevant housekeeping experience
• Good leadership skills.
• Able to work effectively with different level or personnel
• Excellent organizational and problem-solving skills.

Other Requirements

• Working Hours: 7am to 330pm (Mon – Fri)
• Alternate: Sat/Sun 7am – 7pm (Based on Duty Roster)
• Work Location: Must be able to work in the EAST Side

This position plays a pivotal role in overseeing patient billing, appointments, financial counselling, and providing leadership to a team of two staff members. The Manager will work closely with the team to ensure efficient operations and exceptional patient care within our organisation.

Key Responsibilities

Patient Billing Management

• Oversee the accurate and timely procesing of patient bills and invoices
• Resolve billing discrepancies and ensure compliance with insurance and regulatory requirements
• Monitor accounts receivable and coordinate with finance depatment for timely payouts

Appointment Scheduling

• Manage and optimise chemotherapy appointment scheduling systems and workflows to ensure optimal patient flow and minimise wait times
• Coordinate with staff to schedule appointments efficiently, considering patient preferences, medical priorities and the institute satellite centres

Financial Counselling

• Provide guidance and support to patients regarding financial aspects of their treatment
• Assist patients in understanding insurance coverage, payment options, and financial assistance programs

Staff Supervision

• Mentor and supervise a team of two junior staff members
• Conduct regular performance reviews and provide ongoing training and development opportunities
• Ensure junior staff adhere to organisational policies and procedures

Operational Support

• Collaborate with other departments to streamline processes related to patient care and administrative functions
• Implement improvements in billing systems, appointment scheduling, and financial counseling services
• Equipped with excellent knowledge of departmental processes, lead end-to-end service development, including conceptualisation, execution, maintenance and change management

Compliance & Reporting

• Ensure adherence to legal and regulatory requirements related to patient billing and financial counselling
• Prepare reports on billing activities, appointment scheduling metrics, and financial counseling outcomes

Key Requirements

• Bachelor Degree in Healthcare, Business Administration, or a related field. A Master's Degree will be an advantage
• Required 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre will be an advantage
• Strong understanding of medical billing practices, insurance procedures, and financial counseling.
• Excellent leadership and interpersonal skills with the ability to effectively manage and motivate a team
• Be able to lead and develop a team based on their strengths and capabilities
• Exceptional organisational and time management skills, with keen attention to details
• Proficiency in using healthcare management software and Microsoft Office Suite

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: L45RR645

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for an Operation Manager (Container Depot) in Cogent Container Depot Pte Ltd. As an Operation Manager, you will be responsible to oversee the day-to-day operations of the container depot. Your tasks will include managing container handling and storage, coordinating with customers and suppliers, ensuring compliance with safety and operational guidelines, optimizing depot operations and leading a team of depot personnel.

1. Responsible for all day to day depot operations
2. Ensure equipment is in good working conditions and follow up on maintenance and repair, if any
3. Ensure that shipping and leasing customer’s KPI are met
4. Responsible for optimal yard planning, relocation and allocation of containers
5. Ensure there is no delay at the gate and ensure smooth traffic flow at all times
6. Discuss and report to superior on any enhancement made to daily operations
7. Responsible for all outdoor tasks like container nomination, container measurement, make shifting arrangement etc.
8. Attend to any additional services which are non-routine in nature (such as container door cannot open etc.)
9. Manage subordinates to achieve operational and service excellence and cost effectiveness
10. Report to superior if there is any dispute, accident and incident. Ensure the proper reporting and escalation of accident and their corrective/ preventive actions.
11. Conduct toolbox meeting daily
12. Attend the regular operations meeting with shipping agents to discuss operations work plan and implementation
13. Keep track of fixed assets and ensure depot facilities are in good order
14. Liaise with trucking team to improve trucking efficiency
15. Regulate the importance and priority of every job order assigned to the operations team
16. Liaise with vendor on container repairs/ washing issues and ensure that they complete their jobs on time to meet our customers’ requirement
17. Ensure containers are repaired according to IICL/ cargo worthy standards or other customers’ criteria
18. Identify safety hazards in operations areas and proactively eliminate any risks
19. Ensure staff work safely in a safe workplace
20. Any other duties and responsibilities assigned from time to time

Requirement

1. Degree or Diploma in Logistics, Supply Chain Management or related field
2. Minimum 5 years in container depot operations
3. Strong knowledge and experience in container depot operations
4. Responsible individual who is diplomatic and possess a high level of initiative and strong interpersonal and communication skills
5. Possession of IICL certification is an advantage

Others:

1. Alternate Saturday
2. Daily meal subsidy
3. Medical, dental & insurance benefits
4. Company Transport: 2 ways from Jurong East

The Role

Custody Operations Manager is responsible for managing the custody framework to safeguard funds maintained in the Trust account on behalf of investors. The incumbent submits custody reports to senior management for management oversight, and ensures the custody processes comply with the regulations and the Group policies and procedures. This role is based in Singapore.

Responsibilities

• Managing the custody framework for complying with regulatory, policy standards and procedures
• Perform regular reviews of the custody services and systems
• Escalate any potential issues to the senior management
• Monitor the safekeeping and movement of customers’ monies in Trust account
• Ensures timely reconciliation of the funds in the Trust account
• Process funds withdrawn from Trust account based on investors’ authorisation
• Collaborate with cross-functional teams to integrate custody services within Chintai
• Stay up to date with industry best practice and compliance requirements
• Provide support to internal stakeholders on custody-related matters
• Prepare and present custody reports to the senior management for oversight on custody activities

Experience & Qualifications

1. Degree or higher in finance, business administration
2. Minimum 5 years of direct experience in custody services with regulated financial institutions.
3. Strong knowledge of custody practices and processes
4. Familiarity with tokenization of digital assets
5. Good knowledge of compliance requirements for custodial services
6. Excellent leadership and managerial skills
7. Strong analytical and problem-solving abilities
8. Good communication skills with stakeholders at all levels

Job Description

• Industry/ Organization Type: F&B
• Position Title: Operations Manager
• Working Location: Bukit Timah
• Working Hours: 5 days (Monday to Friday 9 AM-6 PM)
• Salary Package: Basic Salary up to $7,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee daily operations, ensuring that all processes and procedures are executed efficiently and effectively
• Manage logistics, inventory, and supply chain activities to guarantee timely delivery of products and services
• Conducting thorough market research to identify opportunities for operational improvements and staying informed about industry trends and best practices
• Analyze operational data, customer feedback, and performance metrics to build successful strategies and improve operational performance
• Developing and refining operational policies, ensuring consistency across all activities, and creating compelling standard operating procedures (SOPs) that enhance productivity
• Overseeing staff training and development, ensuring a high level of competency and morale within the team
• Plan and execute projects, coordinating with vendors, suppliers, and other partners to ensure seamless execution
• Develop and manage the operations budget, ensuring optimal allocation of resources, and monitor expenditures and return on investment (ROI) for all activities

APPLY NOW!!!

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• Has 5-10 years of operations management experience (preferably in F&B) with a solid track record of leading operational activities and strategies
• Strong knowledge of logistics, supply chain management, and operational best practices

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #67198 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Primary Responsibilities

Bar Operation and Beverage Production

• Prepare the bar counter and mise en place for operation, ensuring everything's set before hours commence.
• Create and maintain an innovative cocktail menu and beverage program aligned with the bar's concept. Present ideas to the Director of Food and Beverage.
• Conduct market research to enhance product offerings.
• Implement periodic and seasonal menu updates.
• Operate advanced bar equipment and ensure sustainable practices.

Collaboration and Networking

• Build and nurture relationships with top bars across Asia and globally, fostering guest shifts and regional collaborations.

Inventory Management

• Oversee stock requisition, collection, replenishment, and disposal. Conduct daily inventory checks.

Quality Control and Guest Experience

• Ensure beverage production meets outlet standards and recipes, maintaining quality and freshness.
• Identify opportunities to upsell and enhance guest experiences.
• Maintain efficiency in bar counter work, pantry, and service preparations.

Support and Training

• Assist in hosting and floor service duties as needed.
• Perform opening and closing shift responsibilities.
• Participate in daily line-ups and training activities as assigned by superiors.
• Support colleagues in other restaurants and bars as requested.
• Foster collaborative working relationships with colleagues and supervisors.

Requirements

• Minimum 5 years in a similar bartending role within a luxury environment, with experience in recognized bars.
• Excellent knowledge of all beverage products.
• Has a passion for Food & Beverage. Problem-solving skills, creative with an eye for detail, team-oriented management approach, and capability to build cross-departmental relationships. Must be well-organized with excellent communication and interpersonal skills.
• Administrative knowledge of F&B operations and proficiency in Microsoft Office, computer systems, and POS systems.
• Good interpersonal and communication skills.
• Ability to work a flexible schedule, including weekends and holidays. Must maintain a well-groomed, professional appearance.

Job Description

• Industry/ Organization Type: F&B
• Position Title: Operations Manager
• Working Location: Bukit Timah
• Working Hours: 5 days (Monday to Friday 9 AM-6 PM)
• Salary Package: Basic Salary up to $7,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee daily operations, ensuring that all processes and procedures are executed efficiently and effectively
• Manage logistics, inventory, and supply chain activities to guarantee timely delivery of products and services
• Conducting thorough market research to identify opportunities for operational improvements and staying informed about industry trends and best practices
• Analyze operational data, customer feedback, and performance metrics to build successful strategies and improve operational performance
• Developing and refining operational policies, ensuring consistency across all activities, and creating compelling standard operating procedures (SOPs) that enhance productivity
• Overseeing staff training and development, ensuring a high level of competency and morale within the team
• Plan and execute projects, coordinating with vendors, suppliers, and other partners to ensure seamless execution
• Develop and manage the operations budget, ensuring optimal allocation of resources, and monitor expenditures and return on investment (ROI) for all activities

APPLY NOW!!!

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• Has 5-10 years of operations management experience (preferably in F&B) with a solid track record of leading operational activities and strategies
• Strong knowledge of logistics, supply chain management, and operational best practices

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #67198 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: F&B
• Position Title: Operations Manager
• Working Location: Bukit Timah
• Working Hours: 5 days (Monday to Friday 9 AM-6 PM)
• Salary Package: Basic Salary up to $7,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee daily operations, ensuring that all processes and procedures are executed efficiently and effectively
• Manage logistics, inventory, and supply chain activities to guarantee timely delivery of products and services
• Conducting thorough market research to identify opportunities for operational improvements and staying informed about industry trends and best practices
• Analyze operational data, customer feedback, and performance metrics to build successful strategies and improve operational performance
• Developing and refining operational policies, ensuring consistency across all activities, and creating compelling standard operating procedures (SOPs) that enhance productivity
• Overseeing staff training and development, ensuring a high level of competency and morale within the team
• Plan and execute projects, coordinating with vendors, suppliers, and other partners to ensure seamless execution
• Develop and manage the operations budget, ensuring optimal allocation of resources, and monitor expenditures and return on investment (ROI) for all activities

APPLY NOW!!!

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• Has 5-10 years of operations management experience (preferably in F&B) with a solid track record of leading operational activities and strategies
• Strong knowledge of logistics, supply chain management, and operational best practices

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #67198 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Scope: Training Operations Manager

As a Training Operations Manager, you will oversee the successful delivery of life skills training programmes in primary and secondary schools in Singapore. You will manage operations in three core areas: curriculum curation and development, manpower development and logistics management.

Key Responsibilities

1. Curriculum Curation and Development

• Craft, Curate and Develop Curriculum:
• Ensure all training materials are up-to-date and aligns with MOE (Ministry of Education) standards and collaboration with the curriculum development team.
• Design and customize life skills training modules and materials to meet the specific needs of primary and secondary school students.
• Oversee the processing of curriculum accreditation and certification with relevant organizations.
• Oversee the distribution of training materials to trainers in a timely and organized manner.
• Vetting and Quality Assurance:
• Review existing training programmes and materials to ensure quality, relevance and consistency.
• Gather feedback from stakeholders and incorporate improvements into the curriculum.
• Research and Development:
• Maintain a comprehensive database of training resources, lesson plans and guides for trainers.
• Work closely with the curriculum development team to ensure that updates are made based on feedback and the latest industry trends.
• Attend upgrading external courses/events to keep our resources abreast to new developments.

2. Manpower Development

• Recruitment and Management:
• Collaborate with the HR team to recruit skilled and experienced freelance trainers with expertise in delivering life skills training.
• Training and Development:
• Facilitate communication between the curriculum development team and trainers, ensuring the curriculum is effectively designed delivered and any feedback for improvement is promptly addressed.
• Conduct regular training sessions to familiarize freelance trainers with curriculum objectives, delivery methods, and project expectations.
• Assist in the integration of updates or changes into the current training modules.
• Host detailed briefing sessions for trainers before the deployment of each project.
• Onboarding of new updates and upgrades to training resources to both teams.
• Performance Monitoring:
• Oversee and evaluate trainer performance during and after project implementation, providing constructive feedback for improvement.
• Track and evaluate trainer performance, providing feedback and areas of improvement.
• Coordinate with the Head of Training to address any challenges faced by trainers or to enhance training methodologies.
• Design and recommend training programmes for trainer’s and internal team’s development.
• Prepare reports detailing training activities, trainer evaluations, and any issues or recommendations.
• Recommend new programmes to be developed based on the needs of our audience.
• Collect feedback from trainers regarding the curriculum, training resources, and logistics.
• Recommend and organize ongoing professional development sessions for trainers and curriculum development team.

3. Logistics Management

• Project Planning:
• Develop detailed logistical plans for training delivery, considering the scope, timeline, and resource needs of each school project.
• Liaise with schools to confirm logistical requirements and timelines.
• Resource Sourcing:
• Source and procure training materials, equipment, and other necessary resources within budget and project timelines.
• Manage inventory of reusable materials and ensure proper storage and replenishment.
• On-Site Coordination:
• Ensure timely delivery of all materials and resources to training locations.
• Troubleshoot and resolve logistical challenges during project execution.

Key Skills and Qualifications

• A minimum of 5 years of training experience with MOE Primary and Secondary school.
• Proven experience in curriculum development, manpower coordination, and logistics management.
• Strong organizational and leadership skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills for working with trainers, schools, and stakeholders.
• Familiarity with the education landscape in Singapore, particularly primary and secondary schools.
• Resourceful, proactive, and solutions-oriented mindset.

Key Responsbilities

• Oversee and manage day-to-day maintenance and operations of all rides and attractions, ensuring smooth and efficient functionality.
• Coordinating with teams to address operational needs and resolve issues promptly.
• Develop and enforce routine maintenance schedules (daily, weekly, monthly, and yearly) to ensure optimal performance and safety of rides/attractions.
• Supervise the maintenance crew to ensure inspections and repairs are performed accurately and documented comprehensively.
• Implement effective defect rectification processes, including root cause analysis and prompt resolution of faults.
• Lead, mentor, and equip the technical team with the necessary skills and tools to perform their tasks efficiently.
• Conduct regular training sessions to ensure the team complies with safety standards and operational guidelines.
• Proactively identify and report abnormalities, defects, or malfunctions for immediate rectification.
• Coordinate contingency plans during breakdowns or crises, including emergency response and evacuation procedures.
• Plan and manage maintenance and operational budgets, ensuring cost efficiency, including staff overtime costs.
• Plan for future operational and maintenance requirements, aligning with long-term system and organisational goals.
• Drive continuous improvement initiatives to enhance the reliability and efficiency of rides/attractions.
• Advise and collaborate with station teams to ensure quick resolution and minimal disruption.
• Ensure all safety measures and maintenance standards are met to achieve zero injury rates.
• Maintain comprehensive records for audits and compliance, including checklists and maintenance logs.
• Undertake additional tasks and projects as directed by the Head of Unit (HOU) or Head of Department (HOD).

Job Requirements

• Diploma / Degree in Mechanical or Electrical Field or any other Engineering Field
• 3 to 5 years of relevant experience
• Possess strong analytical, problem-solving, and organisational skills.
• Demonstrated ability to manage emergencies and effectively coordinate large teams.
• Detail-oriented with a commitment to upholding safety and compliance standards.
• Experience in resource planning, budgeting, and process improvement initiatives.
• Certification in Work at Height, Workplace Safety and Health, Fire Safety / Fire & Rescue Coordinator etc is also of great importance.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

The QSR (Quick Service Restaurant) Operations Manager is responsible for overseeing the day-to-day operations of multiple restaurant locations, ensuring the efficient, profitable, and smooth running of the business. This role requires leadership in driving operational excellence, customer satisfaction, and meeting financial targets, while also maintaining a focus on team development, quality control, and compliance with company policies and industry regulations.

Key Responsibilities:

1. Operational Oversight:Oversee the daily operations of multiple QSR locations, ensuring high standards of service, quality, and cleanliness.
   Implement and enforce operational processes and procedures to optimize efficiency and consistency across all locations.
   Monitor and maintain operational controls, including food quality, inventory, cash handling, and equipment maintenance.
   Address any operational issues promptly to minimize disruptions and ensure customer satisfaction.
   
2. Team Leadership & Development:Lead, mentor, and support restaurant managers and staff, fostering a positive and productive work environment.
   Provide training and development opportunities to ensure employees are equipped to meet company standards and career growth objectives.
   Conduct performance reviews and provide constructive feedback to ensure high levels of employee engagement and retention.
   
3. Customer Experience:Monitor customer satisfaction and implement strategies to improve the overall guest experience.
   Ensure that all service standards are met, including speed of service, quality of food, and cleanliness of the restaurant.
   Address customer complaints or concerns promptly and professionally, turning challenges into opportunities for improvement.
   
4. Financial Management:Achieve operational financial targets, including sales, costs, and profitability, by monitoring budgets and financial performance.
   Oversee inventory management to minimize waste and optimize food cost control.
   Monitor labor costs and scheduling to ensure staffing levels are appropriate and efficient.
   Review and analyze financial reports and make data-driven decisions to improve restaurant performance.
   
5. Compliance & Safety:Ensure compliance with all health, safety, and food safety regulations, as well as company policies and procedures.
   Perform regular audits and inspections of restaurant operations to identify areas for improvement.
   Ensure all employees are trained in health and safety protocols, including proper food handling and sanitation procedures.
   
6. Marketing & Promotions:Collaborate with the marketing team to plan and execute local promotions and initiatives that drive traffic and sales.
   Ensure that new products, services, or menu changes are introduced effectively across locations.
   Monitor competition and market trends to recommend opportunities for innovation or improvement.
   
7. Reporting & Administration:Provide regular updates to senior management on performance metrics, including sales, labor, customer satisfaction, and employee performance.
   Assist in the recruitment process and ensure proper staffing levels in all locations.
   Maintain accurate records of operational activities, employee performance, inventory, and financial reports.
   

Qualifications:

• Proven experience as an Operations Manager or in a similar role within the QSR or hospitality industry.
• Strong leadership skills with the ability to manage and motivate a team.
• In-depth knowledge of QSR operations, food safety regulations, and financial controls.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work under pressure and adapt to fast-paced environments.
• Strong analytical skills with the ability to interpret financial data and performance metrics.
• Proficiency in restaurant management software, POS systems, and Microsoft Office Suite.
• A degree or certification in Hospitality Management, Business Administration, or a related field is a plus.

Work Environment:

• This position may require occasional travel between restaurant locations.
• Flexible hours are required, including evenings, weekends, and holidays, depending on the operational needs of the restaurants.