Contract: 12 months

Work Location: PLQ

Working hours: Mon - Fri, 9am - 6pm

Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries/ requests on policy related matters
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices;
• Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
• May be rotated among different Service Centres
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Diploma or Degree or Professional Insurance Qualification.
• Good written, verbal communication and interpersonal skills.
• Proficient in MS Office application.
• Positive and able to multi task.
• A team player with good interpersonal skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Salary: up to $4200

Working Days & Hours: Mon-Fri Office Hours

Location: One north

Job Description:

* Support start-up, contract maintenance and other service activities with emphasis on safety and protection.

* Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.

* Participate in service and repair of personnel protection equipments, safety activities, emergency response, breakdown calls and ad hoc projects.

* Manage all orders efficiently until fulfilment stage, by working closely with Service team.

* Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.

* Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.

* To provide support to other service activities that may be assigned in the course of work

* Effective communication of technical information to employees, customers and external parties in an accurate and concise manner in both a written and verbal media.

* To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements: Min Diploma/Degree in Biomedical / Chemical Engineering or similar w min 2 yrs of relevant experience in oil & gas industry/navy or air-force will be an advantage

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Position Title: Assistant Warehouse Supervisor

Location: Ang Mo Kio

Salary Range: $2800 - $3200 + AWS & Variable Bonus

Working Hours:

• Monday to Friday: 9 am - 6 pm
• Saturday: 9 am - 1 pm (5.5 days/week)

Job Responsibilities:

• Supervise and monitor warehouse assistants to ensure safe and timely receipt, storage, retrieval, and dispatch of goods.
• Oversee and utilize the SAP system to optimize warehouse operations and time management.
• Ensure all stock is arranged and delivered based on the FIFO system.
• Manage delivery orders, packing lists, and inventory reporting.
• Conduct monthly inventory cycle counts and audits.
• Handle GMP and ISO compliance, including documentation, staff training, and adherence to SOPs.
• Plan and supervise staff schedules while ensuring operational efficiency.
• Monitor raw material deliveries, raise purchase orders, and coordinate forklift maintenance.
• Maintain a clean, safe, and secure warehouse environment.

Job Requirements:

• Diploma in Logistics, Supply Chain, or Warehouse Management.
• At least 5 years of supervision experience in a similar role.
• Proficient in MS Excel, MS Word, and computer operations.
• Possess a valid forklift license.
• Strong problem-solving skills and ability to perform manual tasks when necessary.

Additional Information:

• Medical and dental benefits provided.
• 5.5-day work week for better work-life balance.
• Stable and supportive working environment.

Shift Operations Engineer (12 Hours Shift)

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Operations Officer (Air Freight) /Air Operation Officer
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation
• Salary Package: Up to $2400 +OT + AWS
• Duration: Permanent Role

Key Responsibilities

• Prepare draft AWBs for review by customers, forwarders, and overseas agents.
• Coordinate with CIPL to draft permits prior to shipment arrival.
• Maintain regular liaison with customers and overseas agents, and manage email correspondence.
• Upon cargo arrival at the warehouse, confirm pieces, weight, and dimensions to enter accurate details into the system and print original AWB copies.
• Handle the submission of FWB, FHL, permits, and other required documents.
• Send pre-alerts, manage billing, and handle related emails for air export operations.
• Await pre-alerts to either release cargo or arrange delivery. Visit the warehouse to inspect cargo.
• Pre-declare customs permits and submit shipment details through the CCN system to Singapore Customs.
• Manage billing and handle related emails for air import operations.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum GCE O-Level or equivalent.
• Willing to work overtime when required.
• Individuals without experience are encouraged to apply, training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66255 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

About InterOpera

InterOpera (https://www.interopera.co/) develops digital infrastructure and solutions for environmental attributes. We are part of the global transition to net-zero and sustainable energy. We streamline the sustainability process for businesses, aggregate green data, RECs, and carbon credits, and facilitate the entire lifecycle of green attributes, including registration, issuance, management, trading, retirement, and analysis. Our vision is to digitally bridge sustainability and financial markets for a connected and sustainable future.

Overview

The Client Success and Operations Specialist is a dual-role position responsible for ensuring exceptional client satisfaction and managing key operational activities. This role will drive client onboarding, support client engagement, and oversee operational processes including HR and finance administration. The successful candidate will be the main point of contact for clients and internal teams, ensuring seamless service delivery and smooth operations.

Key Responsibilities:

1. Client Success Management

• Onboarding and Implementation:
  • Guide new clients through platform registration, asset registration, and documentation submission.
  • Provide training tailored to client needs, including document submission and tracking Renewable Energy Certificate (REC) issuance.
  • Support clients in setting up systems and workflows for platform integration.
  • Facilitate smooth transitions for trial clients to subscription plans.
• Client Support and Engagement:
  • Address client issues by collaborating with internal teams (engineering, product, and operations) to resolve them efficiently.
  • Regularly communicate progress on initiatives and product updates to clients.
  • Ensure clients utilize the platform effectively to maximize value and satisfaction.
  • Monitor contract terms and conditions, inform the Business Development (BD) team of contract renewals, and assist in converting clients to subscription plans.
  • Product Feedback and Development:
  • Act as a consultant to clients, helping them align platform usage with business goals.
  • Gather client feedback and report it to the product team, advocating for product improvements and new features.
  • Initiate product enhancement initiatives based on client feedback to improve the user experience.
• Upselling and Cross-Selling:
  • Identify opportunities for additional services or products that benefit clients.
  • Work closely with clients to tailor solutions that meet evolving needs, driving account growth and revenue.

2. Operations Specialist

• Strategic Operations & Transformation:
  • Support senior management to coordinate and manage strategic operational projects aimed at digitalising and streamlining operational and business processes to achieve greater efficiency internally and product excellence for clients.
  • Acquire, research, and internalize domain specific business know-how and processes and operationalise it within the company.

• Administration Support:
• Manage employee onboarding, off-boarding, and contract administration.
• Handle monthly payroll, employee tax filings, and support HR policy development.
• Act as the point of contact for finance operations, collaborating with external finance partners.
• Oversee office management tasks such as ordering supplies, collecting mail, and managing paperwork.
• Organize invoices and bills, ensuring proper documentation.
• Initiate payments in the banking system for approval, serving as the transaction maker.

3. Requirements for the role

• University degree or diploma with 1-3 years of relevant experience
• SGD 3,000 - 5,500 per month
• Prior experience in customer success in the software/technology sector preferred
• Proficient with Google Workspace and Microsoft Office Suite
• Proficient in English and ideally one other Asian language
• Driven and result-oriented individual
• Excellent interpersonal and communication skills
• Flexible mindset and good learning attitude

This role offers an opportunity to play a key part in driving client success while supporting and transforming the operational backbone of the company.

Job Description:

• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery
• Excellence with advanced proficiency in each.
• Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Requirements:

Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

ROLE PURPOSE (Why do we need this role?)

To attend to all purchasing requests promptly with the best price in order to provide operational and technical purchasing support to vessels and/or logistical support to 3rd party clients.

Operations Purchasing

• Deal with assigned vessels on a daily basis and liaising with accounts, purchasing, Technical and other relevant departments on operational requirements.Contact and follow up with vendors/contractors on quotations and issue purchase orders in ORBIS/SAP/In-house apps for services.
• Track TDW vessels shipments in/out of warehouse and coordinate with forwarding agents and transport companies for shipments delivery to shipyards/ jetty for vessels.
• Liaise with agents.
• Gather feedback from vessels on vendor’s performance and the quality of goods supplied.
• Check and verify invoices for spares/stores and services against Orbis/SAP/in-house app prior to submission to the Operations Manager for approval.
• Respond, prioritise and action as appropriate on urgent issues, phone calls and emails from the vessels and charterers.

General Warehouse Management

• Ensure that safe work practices, site safety rules, particularly regarding the use and operation of warehouse handling and lifting equipment, manual handling and equipment storage and protection and all Standard Operating procedures are strictly adhered to at all times in warehouse activities.
• Report on any non-conformance in warehouse operations, ensure corrective actions are taken and, where applicable, introduce into warehouse standard operating procedures.
• Ensure that correct working locations, from receipt through consolidation, shipping and storage, including floor, rack and bay loadings are developed, maintained and strictly adhered to in all warehouse activities.
• Maintain records and schedules for all required inspections and certifications on the facility’s operating equipment, forklifts and other lifting equipment, safety equipment, etc. and promptly remedy any issues arising during inspections.
• Perform condition maintenance on long-term storage materials as required.
• Perform routine facility and equipment housekeeping duties.

Other Duties

• Assist the General Manager/Technical Superintendents with administrative work when required.
• Perform other duties that may be assigned from time to time including follow-up on service request details.

Qualifications

• Degree in Supply Chain Management, Logistics, or a related field and a minimum of 3 years of Marine experience, OR 7 years of relevant experience.
• Adapt to a fast-moving environment and work against a short lead time.
• Work as an individual contributor and team player when required.
• Experience in an offshore marine environment would be a advantage.
• Experience with vendor management, negotiation and contracts
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple projects simultaneously while maintaining attention to details.
• Proficiency in Microsoft Office and knowledge of logistics software.

Your Principle Responsibilities

• Operate the plant in safe & efficient manner by following the standard operating procedures
• Identify any abnormalities in process, instrument, equipment or machine.
• Take regular samples as per scheduled, analyze and record
• Coordinate with maintenance crew and prepare the unit/equipment for safe handover for maintenance
• Issue permits to work and perform the necessary checks as stipulated in each work permit.
• Ensure proper documentation and filing system is maintained within unit operation.
• Continuous improvement of job tasks to maximize productivity
• Implementation of quality assurance activities
• Maintain all documentation in an “as built” condition
• Participate in any internal / external audit and help in closing out the points

Requirements

• Diploma, Nitec or Higher NITEC Graduate in Chemical Engineering is preferred, but we welcome applicants from other Engineering Fields as well
• Less than 2 years of working experience
• Safety oriented
• Basic knowledge of instrumentation and rotating machinery operation.
• Basic IT knowledge in word processing and spreadsheets

Operations Engineer

Industry: Pharmaceutical MNC

Job Description:

The Shift Operations Engineer will support and oversee production operations, ensuring compliance with environmental, health, safety, and quality regulations during 12-hour shifts on a 2-2-3 rotating schedule.

Key Responsibilities:

1. Safety Compliance:Adhere to all environmental, health, and safety regulations.
   Support lockout/tagout (LOTO), energy control, line-breaking, confined space entry, and work-at-height activities.
   Maintain the shop floor in a state of safety and quality regulatory compliance, ensuring it is always inspection-ready.
   
2. Operational Support:Execute production activities, including pre- and post-maintenance interventions (MI).
   Coordinate resources based on criticality and priority with the Shift Team Supervisor (STS).
   Assign and oversee tasks based on Manufacturing Standard Work (MSW) and Operation Standard Work (OSW).
   
3. Troubleshooting:Participate in troubleshooting activities for processing issues and deviations.
   Coordinate with other functions for immediate and preventive action as required.
   
4. Compliance & Investigation:Assist in investigations, prepare reports, and troubleshoot findings related to EHS and quality issues.
   Support risk assessments, develop job safety assessments, and participate in HAZOP reviews.
   
5. Continuous Improvement:Contribute to Continuous Improvement (CI) initiatives.
   Perform the Plan-Do-Check-Action (PDCA) cycle for process enhancement.
   
6. Documentation & Training:Develop and review Standard Operating Procedures (SOPs) as part of change control processes.
   Support commissioning, qualification, and validation activities.
   
7. Emergency Response:Act as a member of the Emergency Response Team (ERT) when required.
   

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Service Delivery Operations Lead whohas proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Service Delivery Operations Lead

Job Description:

As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.

Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.

Oversee the day-to-day operations of the service delivery team.

Ensure timely delivery of services and maintain high levels of customer satisfaction.

Manage the team's performance and provide guidance and support as needed.

Collaborate with other teams to ensure seamless integration of service delivery solutions

Mandatory skillset:

1. Communication Skill 2.

2. Troubleshooting and Analysis Skill

3. 3. Manage a team of > 5 people before

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

Responsibilities:

• Process shipments for an assigned base of accounts
• Perform duties related to document preparation and traffic coordination required to correctly process export shipments in a cost-efficient manner.
• Always develop and maintain excellent service to internal and external customers.
• Reply to overseas inquiries in a clear, concise and timely manner.
• Provide excellent and timely customer service by pro-actively informing clients of the status of their shipments

Requirements:

• Minimum Diploma / Degree in Logistics / Supply Chain Management industry or related discipline
• Experience in Freight Forwarding, Air Freight - Import or Export
• Positive attitude and must be a good team player in a fast paced environment.
• Proficient in Microsoft office applications.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

• Location: Pandan Ave (West) / AMK
• Working Day : 6 Days (Sunday - Friday , SAT OFF)
• Working Timing : 10pm - 6am
• Basic: $2300 + Shift Allowance $150 + Skill Allowance$400 +Allowance $140 + Monthly incentives

Responsibilities:

• Internal transfer of our parcels from warehouses to warehouses
• Driving of 24 footer truck
• Loading and Unloading

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

As a Senior Business Analyst in the Assembly and Test Manufacturing Central Team (AT MCT) Control Systems Management team at Micron, you are responsible for identifying new system needs, investigating possible solutions and implementing system solutions. You will be on the forefront of Micron manufacturing systems innovation and discovery. Your responsibilities include, but are not limited to:

• Assist IT and procurement in decisions related to external solution providers
• Support IT and manufacturing with the identification of system requirements to meet business and process needs.
• Help shepherd system enhancement/replacement projects through conception, requirements gathering, development, acceptance testing and implementation.
• Perform analysis with partners to identify issues and create a transformation plan
• Collaborate to lead business activities related to improvement opportunities or large initiatives, including leading current state process discovery sessions, gathering requirements, modeling processes, analyzing impacts, develop validation methods, and supporting the implementation of improvements
• Deliver innovative solutions, internally or externally sourced, that increase business value by embracing standardization, simplicity, as well as automating for speed, accuracy, alignment, and sustainability
• Participate in the decision-making process to identify the best solutions for Micron. This includes the collection of requirements and helping IT to analyze solutions vs the requirements
• Operate as an expert with respect to Micron’s vendor communications and security protocols
• For chosen external solutions, collaborate with the provider to become proficient in that solution to be able to perform as a Business Analyst as the project moves forward
• Collaborate with IT and the vendor to identify and close gaps between system capabilities and business requirements
• Teaming with the business and IT to develop and maintain a systems roadmap for the global backend at Micron
• Collaborate with all partners to ensure projects and work items are operationally ready within established timeframes and budget
• Identify and track overall project achievements, technical challenges, lead times and risk mitigation plans
• Monitor key performance metrics and participate in actions that support successful performance to plan
• Coordinate complex, multi-function projects requiring engagement of people across multiple sites and lines of business

Requirements

• Bachelors in IT/ Computer Science/ Data Science / Physics/ Mathematics/ Electrical and Electronics Engineering/ Engineering
• Good knowledge and experience in semiconductor backend processes (Post Wafer Fabrication/ Assembly/ Test/ SMT/ CTO) and key manufacturing systems (MAM, RMS, ET, CTS, etc.)
• Has leadership experience
• >1 year experience as a business analyst or related field
• >3 years of collaboration with engineering, manufacturing and/or IT teams
• Experience with business process, business analysis, and project management Best Known Methods, especially pertaining to system processes and IT projects
• Willingness to collaborate with a global team across various time zones, including travel and off hour schedules
• A proactive problem solver that communicates openly; take the initiative to assume added responsibilities.
• Has high level of self-motivation.
• Good teamwork, multi-functional team collaboration and multi-tasking capabilities
• Excellent verbal and written communication.
• Ability to quickly learn new concepts

• Prepare Electrical/ELV/ICT project tender submissions such as Cost Breakdown, Quotation, Schedule of Technical Data, Schedule of Rates, Bills of Quantities, Tender Proposal etc.
• Review all tender documents such as Drawings, Scope of Work, Technical/performance specifications and etc.
• Generate preliminary design and costing for Design & Build tender.
• Request and evaluate quotations from vendors/suppliers/subcontractors.
• Responsible for reviewing contracts and advice on commercial risk.
• Drive contract negotiation and minimize contract risk.
• Responsible for continuously monitoring contract deliverables and project milestones to avoid any delay and project risks.
• Provide contractual advice to the project team over the project duration.
• Generate and issue Purchase Order, Letter of Award or Letter of Intend to vendor/subcontractor.
• Manage EOT, progress claim, VO submission, and final account with client/subcontractor.
• Manage and liaise with HQ finance department and bank for bank guarantees and performance bonds.
• Perform other duties as assigned.

Requirements:

• Minimum of 5 years of working experience in the building construction industry in Singapore, with a preference for experience with Electrical Contractors.
• Experienced in tendering for projects.
• Profound knowledge of local building contracts, contract negotiation, and administration.
• Profound knowledge of Electrical, ELV and ICT systems.
• Strong legal/contract analytical skills with a good eye for details and sound knowledge of general corporate and contract law.
• Good organizational, time-management, and project-management capabilities.
• Capable of autonomously executing tasks with minimal oversight, demonstrating a strong ability to work independently and efficiently.
• Strong team player.

Education and IT/Software Skills:

• Microsoft Office.
• Basic AutoCAD skills are an advantage.

Responsible for operational requirements to ensure professional, efficient delivery of the company's services.

- managing sales cycle (proposal, negotiation, booking).

- working closely with the Technical/Services/Training team to ensure fulfilment of projects in a timely manner whilst ensuring budgets are met.

- manage non-technical services aspects to ensure professional, efficient delivery of services.

- ensure training teams are operating effectively.

- support marketing team initiatives including market research, promotion & cross-selling of company's products & services.

- define and lead local team to delivery according to business plan & budget.

- participate in internal and external ISO audits.

- shall be required to perform other related duties as requested to met the ongoing needs of the organisation.

• Works closely with the management on strategic business planning and operations.
• Manage respective outlets and its operational and manpower planning (Work schedule, headcount, cost etc) to ensure Outlet Operation runs smoothly.
• Manage cost controlling of ingredients, food purchasing activity of ingredients and equipment maintenance for the store. Ensure adequate stocks and supplies for daily sales.
• Guide and train new staff (full-time, part-time, interns etc) Train and develop Trainee Manager / Outlet Manager candidate.
• Educate and train staff to use various selling techniques to suggest additional purchases and upsell to customers.
• Monitor and be responsible for sales performance of respective outlets and drive sales to hit the target set by management.
• Interview part/full timers when necessary.
• New Outlets setup.
• Check scheduling of manpower in the stores is in accordance to requirements stipulated by management,
• Work with management on the manpower deployment and hiring needs of the stores, interviewing etc
• Oversee the store managers on the management of the stores, ensuring that all SOPs are followed accordingly.
• Work with the store managers on cash management and other store operations matters like platform deliveries, ensuring that all equipment is kept in operational ready conditions, adequate stocks for sales, pest controls check, adhere to strict food hygiene and regulatory standards by SFA and other regulatory bodies.
• Oversee the training of new hires in accordance to training manuals
• Ensure that all menus are updated in store and in all the delivery platforms if there are any changes.
• Follow up with the replacement of all store equipment when needed, including POS system, mobile ordering system and self-ordering kiosk.
• Work with Business Development and Marketing on the introduction of new/seasonal products and sales promotion etc
• Work with Accounts department to ensure all sales takings and cash kept in stores are accounted for.
• Any other duties as assigned by the management.

We are assisting our client, an established healthcare organization, in searching for an experienced Hospital Operations Manager to join their team. The manager will collaborate with multidisciplinary teams to drive operational excellence, manage vendor relationships, and oversee budgeting and financial management.

Responsibilities

• Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
• Implement best practices for inventory management and track linen usage to optimize costs.
• Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
• Monitor food safety and quality standards in compliance with health regulations.
• Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
• Implement strategies to reduce bed wait times and optimize bed turnover.
• Supervise the claims processing team to ensure accurate and timely submissions to the agency
• Work with relevant departments to resolve issues and improve work process efficiency.
• Analyse claims data to identify trends and areas for improvement.
• Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
• Prepare for and facilitate external accreditation and inspection processes.
• Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
• Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
• Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
• Conduct regular audits for staff on data protection policies and best practices.
• Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
• Involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.
• Foster a culture of collaboration among clinical and administrative teams to enhance patient care and service delivery.
• Participate in interdisciplinary meetings to address operational challenges and develop solutions.
• Oversee the procurement process for services related to Linen, Food Services, and other operational needs.
• Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
• Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.
• Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
• Conduct performance evaluations and provide coaching to enhance team performance.
• Develop and manage operational budgets, ensuring alignment with organizational financial goals.
• Monitor expenditures and implement cost-control measures to maintain financial stability.
• Leverage data analytics to inform and guide operational decisions within the healthcare facility.
• Work closely with clinical and administrative teams to ensure smooth operations and high patient satisfaction.
• Address feedback and concerns from staff and patients to improve service delivery.
• Assume other responsibilities relevant to the position as delegated from time to time, including work relating to the expansion of services and development of new services or new projects.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficient in project management and financial analysis.
• Knowledge of PDPA and healthcare regulations.
• Carry out other responsibilities and duties as assigned from time to time.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for an IT Service Manager to grow our business.

Responsibilities

• Managing the system monitoring tool to proactively identify and prevent the system issues and trigger the incident management with different team.
• Overseeing day-to-day defect management for critical incidents, providing regular updates, and ensuring timely resolutions.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinated approval for maintenance work and notification.
• Align with Outsourcing Management Framework and Implement the outsourcing practices for IT outsourcing.
• Manage the IT Outsourcing Risks of a group of service providers engaged to ensure the outsourcing risk exposure over the key processes are within Risk Policy.
• Conduct site visits to assess the compliance to established processes of outsourced services/activities.
• Assess and mitigate outsourcing risk to an acceptable level and recommend follow-up action or facilitate risk acceptance.
• Conduct validation to ensure issues/risks noted during site visits are rectified or mitigated adequately & timely.
• Collaborate with the relevant stakeholders (Group Risk/Compliance/Legal/Audit/Ops Risk/Subject Matter Experts) to address Outsourcing Risk-related matters.
• Conduct risk-related briefings and/or training to service providers, where appropriate.
• Perform peer review(s) on site visit documentation to ensure quality assurance.
• Establish the process to proactively monitor the service quality.
• Support operational and process improvement initiatives on service providers.

Requirements

• Bachelor’s degree in accountancy, Business or Banking and Finance will be preferred.
• 3+ years of experience in IT Operations and/or IT Outsourcing Governance in the above functions.
• Experience in conducting outsourcing due-diligence and risk assessment for public cloud service providers.
• Familiar with Outsourcing guideline issued by MAS and ABS.
• Good interpersonal and communication skills.
• Possess good control mindset and able to understand a broad range of operational issues.
• Self-starter and ability to multi-task.
• Strong planning, organizational and analytical skills.
• Attention to details and good analytical skills.
• Ability to work independently, with strong planning and organization skills.
• A team player with the ability to drive and complete initiatives independently.

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

Applicant will be required to ferry passengers from point to point. Clients include factories, schools and ad-hoc bookings. Other than that, applicant will also be required to maintain the cleanliness of the bus at all times, both interior and exterior. Regular maintenance of the vehicle will have to be monitored personally by the applicant. Both Class 3 and Class 4 applicants are welcomed. Vocational license required.

• Transforming, cleaning and integrating data to ensure its quality and usability for downstream analytics and reporting purposes.
• Conduct in-depth data analysis to deliver data-driven insights and ensuring the effective utilisation of data resources to support the organization's strategic decision-making processes.
• Work closely with strategic stakeholders and operational teams to ensure successful delivery of data analysis projects.
• Implementing established data analysis methodologies and best practices to improve the quality and efficiency of data analysis processes.
• Creation of visualizations and reports to effectively communicate insights derived from data analysis.
• Advocate for and contribute to the adoption of best practices in data engineering to ensure governance, quality, and security of data assets.
• Contribute to the development and implementation of processes to enhance the accuracy and reliability of data assets through data quality and metadata management.
• Assist to perform any other ad-hoc project and duties assigned by Director, Senior Assistant Director and/or Assistant Director.

Job Requirements:

• Degree in any discipline, preferably in the Healthcare industry with at least 2 – 5 years of related working experiences
• Experience in data analytics, including data wrangling, analysis, visualisation with strong knowledge in data structures and mining algorithms.
• Knowledge in statistical learning, machine learning and probabilistic models will be advantageous.
• Good communication skills, both written and verbal.
• Pro-active, quality conscious, attentive to details and results oriented.
• Good team player, able to work under pressure and deliver results under tight timelines.

You will support your Reporting Officer in the following areas related to HQ Operations: Critical / Strategic Operations, project planning and implementation of new initiatives

Responsibilities

Critical / Strategic Operations

• Assist to plan and drive Critical / Strategic operations at HQ.
• Assist to plan, drive and implement all required Diagnostic services for new and redeveloped polyclinics
• Assist the co-chairs of the Critical / Strategic Operations work groups to deliver the respective KPIs
• Coordinate and liaise with IT departments to operationalise the implementation of whole of business unit's initiatives, projects and work plans
• To ensure key performance indicators are met within the stipulated timeline.

Project Planning

• Developing project plans, including defining project scope, goals, and deliverables.
• Resource Management: Liaise on resources, including personnel, time, and budget, to ensure project success.
• Risk Management: Identifying and mitigating potential risks that could impact project timelines and deliverables.
• Stakeholder Communication: Engaging with stakeholders to ensure alignment on project objectives and progress.
• Quality Management: Ensuring that project deliverables meet quality standards and adhere to project requirements.
• Project Monitoring and Control: Tracking project progress, identifying variances, and implementing corrective actions as needed.
• Budgeting and Resource Allocation: Estimating project costs, creating a budget, allocate sufficient people to the work required
• To ensure project deliverables are met within the time frame.

Requirements

• Candidates should have 3-5 years of relevant working experience preferably in healthcare sector, with strong operations management leadership including areas in performance monitoring, process improvement, project management and implementation.
• At least 3 years of working experience in a combination of operations management and project management. Experience in start-up of new healthcare facility will be most relevant
• Possess strong leadership and people management skills,
• Resourceful, strong in decision making, problem solving and communication skills
• Experience in operations in healthcare sector and/or IT industry will be an added advantage
• Excellent organisation skills, able to prioritize tasks and time efficiently, work under pressure to meet deadlines
• Good verbal and written communication skills.
• IT skills proficiency in MS Project, Excel, Visio, Power BI and other software will be an added advantage

Salary: $2400 (+1 month completion bonus)

Duration: 1 year

Location: Bendemeer

Working Hours: Monday - Fri 9am to 6pm (might need to work on Saturdays if needed for events)

Job Description:

1. Customer Service

• Engage with patients and non-patients through various channels, including phone calls, in-person interactions, and events.
• Manage incoming calls and provide accurate information to inquiries.
• Distribute promotional materials (e.g., flyers) at clinics, hospitals, and roadshows.

2. Administration & Operations Support

• Assist with ad-hoc administrative tasks, including data entry, filing, and document management.
• Collaborate with team members on various operational projects to improve efficiency and service delivery.
• Perform other duties as assigned by management to support the overall function of the organization.

Requirements:

Minimum Diploma

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]