Job Objectives

The Operations Manager is responsible for overseeing the day-to-day operations of the Club, ensuring efficiency, productivity, and profitability. This role involves managing staff, optimizing processes, and implementing strategies to improve operational performance. The Operations Manager works closely with Director of Food and Beverage to align operational activities with the Club’s goals and objectives. Deputized the duty of the Director of Food and Beverage in his absence.

Job Descriptions

Operational Management:

• Oversee and manage the daily operations of the Club, ensuring smooth and efficient functioning.
• Develop and implement operational policies and procedures to improve productivity and efficiency.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Report to Senior Management on the weekly progress with regards to the Sales KPIs.
• Coordinate and supervise the work of various departments to ensure seamless operations.
• Take charge of all curated events for members by the Director of Food and Beverage to ensure the participation and execution are given to drive the success of the events.

Staff Management:

• Recruit, train, and manage a team of employees, fostering a positive and productive work environment.
• Conduct regular performance reviews, provide feedback, and implement development plans for staff.
• Ensure that staff adhere to company policies and procedures, and maintain high standards of quality and service.
• Address and resolve any issues or conflicts that arise within the team.

Process Optimization:

• Identify and implement process improvements to streamline operations and reduce costs.
• Utilize data and analytics to monitor performance and make informed decisions.
• Implement and manage systems and tools to enhance operational efficiency.
• Continuously evaluate and update operational processes to keep pace with industry trends and best practices.

Financial Management:

• Develop and manage the operational budget ensuring cost control and maximizing profitability.
• Monitor expenses and implement cost-saving measures where possible.
• Prepare financial reports and forecasts for senior management.
• Oversee procurement and inventory management to ensure optimal stock levels and cost efficiency.

Customer Service:

• Ensure that customer service standards are consistently met or exceeded.
• Address customer complaints and feedback in a timely and effective manner.
• Implement customer service initiatives to enhance the customer experience.
• Monitor customer satisfaction levels and make improvements as necessary.

Compliance and Safety:

• Ensure compliance with all relevant regulations, laws, and industry standards.
• Implement and enforce health and safety policies and procedures to create a safe working environment.
• Conduct regular audits and inspections to identify and mitigate potential risks.
• Ensure that all staff are trained in and adhere to safety protocols.

Strategic Planning:

• Work with senior management to develop and execute operational strategies that align with the company’s goals.
• Participate in long-term planning and contribute to the overall strategic direction of the organization.
• Identify new business opportunities and potential areas for growth.
• Lead or participate in cross-functional projects and initiatives.

Qualifications & Experience:

• Degree or Diploma in Hospitality Management or equivalent
• At least 5 years' relevant experience in a similar capacity
• Proven experience handling multiple outlets in a similar capacity in a large scale F&B Operation.
• A good leader with excellent communication skills
• Ability to uphold good service standards at all times
• Strong leadership and management skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with strong problem-solving skills.
• Proficiency in using operational management software and tools.
• Excellent communication and interpersonal skills.
• Financial acumen and budgeting experience.

Personal Attributes

• Results-driven and proactive.
• Detail-oriented and committed to excellence.
• Adaptable and able to thrive in a fast-paced environment.
• Strong decision-making capabilities.
• May require working extended hours, including evenings and weekends, depending on operational needs.
• By excelling in this role, the Operations Manager will ensure that the organization runs efficiently, meets its goals, and delivers high-quality service to its members and guests
• 5-day work week (Inclusive of weekend/public holidays)

Operations Manager

• 5 days, 9am-6pm
• Salary: $4000 -$5000
• Location: The Centrepoint (Orchard), requires traveling to site too
• Provides out-of-home imaging solutions and services to consumers in theme parks, attractions and special events.

Job scope:

• Maximizing imaging revenue and achieve revenue targets
• Implementing business development and sales strategies, and to maximize the potential of existing client networks
• Responsible for planning and sourcing new business opportunity.
• Monitoring ongoing trends in marketing and the industry to support development of long-term account plans
• Talent planning of the team to support the long term development of the company
• Main point of contact with external stakeholders

Requirements:

• Matriculated or above, tertiary education is preferred
• Minimum 5 years experiences in the field of imaging/ Trip site / hospitality with at least 3 years at the manager level
• Knowledge in data analysis, experience user of PC and office software
• Prior experience in photography service industry is highly preferred

☎️ Whatsapp +6588278652 (Hym)

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

We are seeking a motivated and detail-oriented Assistant Area Operations Manager to support the day-to-day operations within our organization. As an Assistant Area Operations Manager, you will play a crucial role in ensuring the efficient functioning of F&B operations, overseeing a team of employees, and assisting the Area Operations Manager in executing strategic initiatives. The ideal candidate will have strong leadership skills, an analytical mindset, and a passion for improving operational processes.

Key Responsibilities:

• Operational Support: Assist the Area Operations Manager in the oversight of daily operational activities to ensure smooth functioning of the group of F&B Outlets.
• Team Leadership: Lead and supervise a team of staff members, providing guidance, training, and support to achieve high performance and productivity.
• Process Optimization: Help in identifying inefficiencies and implementing process improvements to increase operational efficiency, reduce costs, and improve customer satisfaction.
• Performance Monitoring: Assist in tracking operational performance metrics, preparing reports, and analyzing data to ensure KPIs and objectives are met.
• Staff Management: Ensure that employees follow company policies and procedures, maintaining high standards of professionalism, safety, and quality.
• Inventory and Resource Management: Support inventory control efforts and manage resources (equipment, tools, etc.) to maintain operational continuity.
• Compliance and Safety: Ensure adherence to all regulatory, safety, and compliance standards across all operational activities.
• Project Coordination: Help coordinate and implement new initiatives, projects, or processes under the direction of the Area Operations Manager.
• Customer Service: Address any operational issues that arise, ensuring customer concerns are addressed promptly and that service levels remain high.
• Budgeting and Cost Control: Assist in managing the department's budget, ensuring costs are controlled and financial goals are met.
• Cross-functional Collaboration: Work closely with other departments (HR, Sales, Logistics, etc.) to ensure operational alignment and smooth coordination across teams.

Qualifications:

• Diploma in Business Administration, Operations Management, or a related field.
• Food Hygiene Audit and Halal Competency Certificates will be advantageous
• Proven experience in F&B operations or a related role (2+ years preferred).
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to identify operational issues and solve problems effectively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with other operational management software such as POS .
• Ability to adapt to changing priorities and business needs.
• Strong organizational skills and attention to detail.

Job Summary:

• Salary Range: $4,500
• Working Location: Central

Job Responsibilities:

• Drinks Store Operations:
• Oversee the drinks store's daily activities, ensuring smooth operations.
• Manage the Point of Sale (POS) system for processing and recording transactions accurately.
• Supervise drink and snack preparation, ensuring quality and adherence to recipes and safety standards.
• Operate, clean, and maintain all drinks store equipment, ensuring operational readiness.
• Food Court Operations:
• Manage and oversee operations of all stores within the food court, including sublet vendors.
• Ensure that each store adheres to food court policies, hygiene, and operational standards.
• Act as the primary point of contact for store vendors and resolve operational issues efficiently.
• Regularly inspect the food court premises, ensuring cleanliness, safety, and an inviting atmosphere for customers.
• Staff Management:
• Supervise and train drinks store staff to maintain high performance and excellent customer service.
• Collaborate with sublet vendors to ensure their staff adheres to food court policies and standards.
• Assist in recruiting, onboarding, and scheduling staff for drinks store and food court needs.
• Inventory and Procurement:
• Monitor and manage inventory levels for the drinks store, ensuring timely replenishment of supplies.
• Oversee inventory practices across food court vendors and provide guidance to maintain consistency.
• Collaborate with procurement teams to source quality supplies cost-effectively.
• Financial and Administrative Duties:
• Oversee financial reconciliations for the drinks store, ensuring accurate reporting of transactions.
• Support food court vendors in financial reporting, ensuring compliance with food court policies.
• Analyze sales and operational data to identify areas of improvement and drive profitability.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Responsibilities:

• Overseeing day-to-day operations, assign weekly performance goals and ensure their completion
• Developing relationships with customers, vendors, distributors, and sales and marketing teams
• Identifying potential operational and business improvement opportunities
• Implementing strategies, policies, and goals
• Ensuring compliance with health and safety regulations, as well as local, national, and international laws
• Develop, implement, and maintain budgetary and resource allocation plans
• Managing industrial risks and planning responses in case of crises
• Seeking ways to improve processes and maximize productivity
• Preparing operational reports for senior management
• Addressing employee conflict, customer concerns, and other issues

Requirements:

• Proven success in a managerial role with 5 years of operations experience in food-related wholesale, supermarket or related fields
• Strong decision-making ability
• Proven ability to develop and achieve financial plans
• Able to communicate in Chinese as some suppliers and vendors are Chinese speaking
• Ability to work and communicate with different levels of employees and execute ‘management by walking around’.

All applications will be treated confidentially.

By submitting your résumé to us, you will be deemed to have consented to us disclosing your personal information to prospective employers for their consideration.

EA Licence No.:24C2507

• Must need to work on weekends and Public holidays
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.
• Providing accurate information (e.g. product features, pricing and after-sales services)
• Answering customers’ questions about specific products/services
• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulations
• Assist to condition fresh flowers and maintain the flower shop's cleanliness
• Assist to craft/arrange floral arrangements and bouquets (including but not limited to hand bouquets, table flowers and centerpieces, hampers)
• Assist to prepare and pack fresh flower arrangements and other materials required for daily maintenance, floral set ups which includes preparing floral containers, required props, floral foam and floral carts for storage, refrigeration and delivery
• Assist to deliver flower arrangements, and touch up flowers if there are any placements arranged beforehand
• Assist to do daily routine maintenance, or as and when required to ensure flowers remain in good condition
• Follow instructions and complete tasks assigned by superiors
• Coach and support other team members
• Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
• Maintain and monitor store inventory
• Ensure that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy
• Conduct regular audits of the store’s physical and practical condition to ensure quality
• Maintain product levels appropriately
• Interact with the public via social media and maintain the store’s online presence
• Process sales when necessary
• Generate and review daily sales report

Overview:

The Asst. Manager will assist to lead and support the budget team day-to-day operational activities, enabling the team to dedicate more time to optimizing processes and driving efficiency.

Responsibilities:

• Assist in routine financial operations, including reporting, budgeting, and forecasting tasks.
• Support ad-hoc financial requests and data preparation for strategic decision-making.
• Approve FastPay collections link submission for students’ activities and provide support.
• Preparation for withholding tax submission.
• Preparation Risk Control Matrix.
• Contribute to streamlining existing workflows and identifying opportunities for process improvements.
• Review of journals submission and budget transfers.
• Review of WBS creations and submission.

Requirements

• Possess a recognized degree in Accountancy with a minimum of 3 to 5 years working experience.
• Good knowledge of SAP financial systems (S4 HANA) and analytical tools (eg. Power BI) would be an advantage.
• Possess excellent analytical, problem-solving, communication and strong interpersonal skills.
• Proficient in Microsoft Office applications.
• High level of independence as well as the maturity and ability to work with staff at all levels.

Who We Are Looking For?

Sales and Operations Manager (Supermarket)

Lead and manage a group of area/cluster managers to deliver business plan and KPIs within budget. To be accountable for overseeing the clusters of stores to ensure activities are effectively carried out. Administration aspects through co-ordination and correspondence with the respective HQ support departments to ensure effective communication and uniformity of instructions amongst all stores.

What Awaits You:

• Involve in the analysis and forecast of market trend to assist stores to stay ahead of competition.
• Participate in establishing and executing Company policies, procedures, promotions and guidelines to entail operational efficiency.
• Provide clear direction, guidance and leadership to the Area/Cluster managers under his/her care.
• Delivering strong effective communication regarding key KPIs either in written or verbal format
• Collaborate with support departments to ensure all corporate strategies, directives and promotions are effectively thought out before being implemented and executed with excellence at stores to achieve operations effectiveness.
• Work closely with support departments to identify potential areas of concerns with regards to promotions executions and opportunities
• Train and develop team members in established techniques and skills, procedures and company policies to reach a higher level of efficiency
• Conduct routine supervision to ensure all corporate strategies and directives are implemented and well executed at the stores.
• Involve in strategic planning in areas on store refits, new store opportunity as well as merchandise displays.

We Are Excited About You If You Have:

• Tertiary education in Business Administration, retail operation management or related disciplines
• At least 5 years of experience in managing retail sales and operations of global retail brands.
• Strong business acumen with aggressive sales and consumer approach to managing business and improving processes.
• Strong analytic skills, resourceful, meticulous
• Excellent people management, communication and interpersonal skills
• Possess leadership qualities
• Resourceful with a positive attitude
• Confident with a high level of self-drive, integrity and professionalism
• Strong level of judgement
• Proficient in MS Office
• Sound knowledge in the retail industry, government regulations on consumers protection act etc
• Strategizing and planning skills
• Feedback skills

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Our client is a well-established dental practice dedicated to providing comprehensive, high-quality care in a welcoming and patient-centered environment.

• Manage daily operations for 8-12 dental clinics, ensuring smooth workflows, managing feedback, and supporting service standards.
• Coordinate facility maintenance and renovations, working closely with contractors and vendors to address issues promptly.
• Provide IT systems support to clinic staff, including training on applications and managing vendor relationships.
• Handle dental implant inventory, ensuring on-time procurement, precise cost tracking, and seamless delivery to clinics.

Requirements:

• Degree and above
• At least 2 years of working Dental/Healthcare Operations experience.
• Must be willing to travel to various clinic locations as needed, with occasional weekend work required.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Assist to coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff.

· Analyze daily reports to check irregularities.

· Proficient with the standards set by the Hotel.

· Conduct random checks to ensure that all standards are being consistently followed in the F&B Division.

· Maintain up-to-date records on food and beverage staff grooming standards, attendance, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.

· Coordinate the selection, purchasing, storage, inventory, maintenance and usage of all related food and beverage supplies and equipment.

· Handle all guest complaints in the food and beverage area and be responsible for obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develop new techniques of service towards maximum guest satisfaction at minimum operating costs.

· Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisition purposes, store inventories, cost control procedures and forecasts.

· Work closely with local, state and governmental organizations in maintaining highest standards of health, sanitation and cleanliness in food and beverage areas.

· To provide the necessary training to their staff.

· Develop new and analyze existing procedures and special promotions that will improve guest loyalty under the guidelines of the Hotel policies.

· Develop and maintain effective communications between all operating departments.

· Perform other tasks or projects as assigned by Director, Food & Beverage.

Conduct daily F&B Meeting to discuss guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.

1. Cook food for staff and students according to the HPB & ECDA guidelines

2. Clean kitchen and general areas

2. Supervise the kitchen staff.

3. Shift working hours (6am to 1pm & 5pm to 7pm daily) .

4. Should have at least 6 years working experience

5. Knowledgable of local rules and regulations

6. Food hygeine officer certificate

7. Must be physically fit as there is a need to carry things up and down the staircase.

8. Basement CD shelter working place

9. Must posses own vehicle as working in multiple locations (Jurong west, Tampines, Sengkang and Punggol

10. Degree qualification

• Job Responsibilities
  
  • Help manage the day-to-day operations of the Housekeeping Rooms & Suites.
  • Conducts daily briefings and attend meetings
  • Help provide management and supervision to the Housekeeping Rooms & Suites Team Members on all shifts
  • Check VIP rooms prior to check in and in-house
  • Ensure that the requirements of VIP arrivals and in-house guests are managed well
  • Ensures turndown services are done in accordance to Marina Bay Sands standard
  • Handles all complaints and guest surveys pertaining to housekeeping service
  • Ensure that Housekeeping leaderships are kept fully aware of all feedback from either guests or other department
  • Conducts regular inspections of rooms ensuring standards of cleanliness is always maintained.
  • Ensure that the turnaround of the “House Status” is timely
  • Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work
  • Ensure a clean, safe and pleasing environment for all Guests and Team Members
  • Help manage operating costs, especially labour, productivity and operating supply consumption
  • Help develop and implement clear, detailed training programs which match the needs of Team Members with a wide range of skills, languages and cultures
  • Supervise, train, schedule, mentor, develop and evaluate Team Members
  • Ensure all tasks are performed on time and according to safety standards
  • Help monitor consumption and wastage of : equipment; guest supplies: cleaning supplies: and linen supplies
  • Help ensure that linen and operating supplies are available in sufficient quantities, while minimizing the value of stock on hand
  • Recommend the timely replacement of guest room and suite supplies and equipment
  • Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs
  • Maintain close liaison with all other Departments so that their Housekeeping operational needs are met by the Department
  • Help manage periodic cleaning programs
  • Conducts bi-annual and annual Performance Appraisals providing honest and appropriate feedback
  • Ensures that team members are always fairly treated without favour or unfair expectations
  • Ensures that team members are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected
  • Ensures high standard of personal presentation and grooming, acting as positive role model
  • Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Marina Bay Sands Company vision, mission and values
  
  Core Leadership Competencies
  • Change Management – Generates activity and seeks new challenges to improve work performance. Demonstrates an optimistic outlook and recovers quickly from failure
  • Decision Making – Makes sound decisions quickly under pressure. Takes calculated risks based on adequate information and analysis. Makes rational, balanced judgments on the basis of available information
  • Managing the Work of others – Works with an orientation to the future. Sets clear, appropriate, and well defined, quality objectives. Encourages others to comply with legal and personal obligations. Plans while taking into account change and possible difficulties. Provides teams with clear direction and keeps them focused on tasks. Actively supports autonomy and empowerment through appropriate delegation of work. Sees projects through to completion; ensures key objectives are met
  • Motivating and Influencing Others – Creates a climate of teamwork by encouraging harmony, co-operation and communication. Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others. Respects the contributions of others
  • People Development – Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures. Guides and coaches team members. Passes on personal expertise and draws on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behaviour
  • Problem Solving – Reconciles conflict and probes for information for more in-depth relevant information for decision-making. Analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects. Produces new ideas and a range of solutions to meet the demands of the situation
  • Time and Task Management – Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and follows company policies; shows organizational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area
  • Integrity – Acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negativ
• Job Requirements
  
  Education & Certification
  • Diploma or Degree in Hotel Management or related field preferred
  
  Experience
  • Minimum 3 years in a supervisory role in a five star hotel housekeeping or related environment
  
  Other Prerequisites
  • Ability to successfully operate large-scale, high pressure environment with sudden change in business levels
  • Knowledge in multi-cultural service protocols and standard
  • Experience in hotel pre-opening/renovation at supervisory/managerial levels
  • Able to communicate effectively with both English and Mandarin-speaking guests
  • Strong leadership competencie
  • Good time management, organizational, communication and motivational skills
  • Meet the attendance guidelines of the job and adhere to departmental and company policies
  • Ability to drive consistent excellence in repetitive process driven task

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Title: Full-Time F&B Operations Manager

We are seeking a dynamic and experienced F&B Operations Manager to lead daily operations and drive excellence in our food and beverage establishment. If you’re passionate about customer service, team management, and operational efficiency, we’d love to hear from you!

Key Responsibilities:

• Oversee daily F&B operations, ensuring quality service and compliance with health and safety standards.
• Recruit, train, and manage staff, fostering a positive and productive work environment.
• Handle customer feedback, ensuring high levels of satisfaction and loyalty.
• Monitor budgets, control costs, and prepare financial reports to optimize profitability.
• Manage inventory, supplier relationships, and stock levels.
• Implement marketing strategies, promotions, and seasonal offerings.
• Ensure food and beverage quality meets or exceeds company standards.
• Address operational challenges and maintain seamless service during peak hours.

Requirements:

• Proven experience in F&B management or a similar leadership role.
• Strong organizational, problem-solving, and communication skills.
• Ability to thrive in a fast-paced environment.
• Knowledge of financial reporting, budgeting, and inventory management.

CRITICAL WORK FUNCTIONS & KEY TASKS

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

Job Description

• Supervise, review and enforce established operating procedures by the on-site teams.
• Monitor work processes and performance of the on-site teams in order to achieve service excellence and ensure quality performance.
• Keep track of daily/weekly/monthly roster.

• Manage Payroll - Update attendance, leave schedule and duty schedule to HR.
• Conduct on-site training if on site team unable to perform.

• Conduct tool-box meetings, equipment checking and other safety SOP.
• Review, monitor and motivate team members through positive communication and feedback.
• Conduct interview and allocate manpower to the respective sites/location.
• Engage and rectify feedbacks from clients in a timely and efficient manner.
• Attend meetings with clients and take back to review and improve operations processes for higher efficiency

• Assist with Operations when there are big events even if its weekends or public holiday

Job Requirement

• Experience with housekeeping and janitorial services. Minimum 2 years

• Strong leadership, problem-solving and interpersonal skills with ability to exercise common and control

• Able to work independently and multi task

• Good communication skills

• IT savvy - emails, microsoft excel, office, powerpoint and others

• Able to use mobile application

• Valid Class 3 license (compulsory)

• Working Days : Monday to Saturday

Job Description:The Operations Manager will oversee and manage the daily operations of the wooden container manufacturing facility. The role focuses on ensuring efficient production processes, maintaining quality standards, optimizing resource utilization, and driving continuous improvement initiatives.

1. Production Management:
   Plan, coordinate, and oversee the manufacturing process to ensure timely production and delivery of wooden containers.
   Monitor production schedules, resource allocation, and workflow efficiency.
2. Quality Control:
   Ensure compliance with quality standards and specifications.
   Implement and monitor quality control processes throughout production.
3. Team Leadership:
   Supervise and lead a team of production staff, providing training, guidance, and performance evaluations.
   Foster a safe, productive, and team-oriented work environment.
4. Inventory and Resource Management:
   Manage raw material inventory levels and optimize material usage.
   Collaborate with procurement teams to ensure a steady supply of necessary resources.
5. Operational Efficiency:
   Identify areas for process improvement and implement cost-effective strategies.
   Monitor operational KPIs and ensure performance targets are met.
6. Health and Safety Compliance:
   Enforce safety protocols and ensure compliance with workplace safety regulations.
   Conduct regular safety inspections and audits.
7. Stakeholder Communication:
   Act as a liaison between production teams, senior management, suppliers, and clients.
   Provide regular updates on production progress, challenges, and opportunities.
8. Budget Management:
   Assist in preparing and managing the operations budget.
   Monitor expenses and ensure cost controls are in place.

A Cleaning Operations Manager in Singapore is responsible for overseeing the entire cleaning operation, ensuring efficient service delivery, quality control, staff management, and compliance with local regulations. This role often involves higher-level strategic planning and coordination compared to a Cleaning Service Manager, focusing on broader operational management and optimization. Below are the key duties and responsibilities of a Cleaning Operations Manager in Singapore:

1. Operational Oversight

• Manage Daily Operations: Oversee all cleaning activities for various clients (residential, commercial, or industrial) to ensure seamless operations and high-quality service delivery.
• Develop Operational Strategies: Design, implement, and continuously improve operational processes for cleaning services, from scheduling to execution, to maximize efficiency.
• Monitor and Optimize Resource Utilization: Ensure that staff, equipment, and materials are efficiently used, minimizing waste while maximizing productivity.
• Coordination Between Departments: Collaborate with other departments, such as human resources, procurement, and safety, to ensure smooth operations across the cleaning service division.

2. Team Management and Leadership

• Staff Recruitment and Training: Oversee the recruitment, hiring, training, and professional development of cleaning staff, ensuring they meet the company’s standards and local safety regulations.
• Team Supervision and Support: Provide leadership and direction to cleaning staff and supervisors, ensuring they are motivated, productive, and adhering to schedules.
• Scheduling and Shift Planning: Plan and manage staff rosters to ensure adequate coverage for all cleaning assignments, optimizing labor costs while maintaining service quality.
• Performance Monitoring and Feedback: Conduct performance evaluations for team members and provide constructive feedback, addressing performance issues when necessary.

3. Quality Assurance and Service Delivery

• Quality Control: Conduct regular quality audits and inspections to ensure cleaning standards are consistently met and implement corrective actions where necessary.
• Client Relationship Management: Maintain strong client relationships by proactively addressing concerns, conducting regular check-ins, and ensuring their satisfaction with cleaning services.
• Customized Service Offerings: Ensure that cleaning services are tailored to meet the specific needs of each client, which may include specialized cleaning requirements for different sectors (e.g., healthcare, hospitality, or office spaces).

4. Health, Safety, and Compliance

• Regulatory Compliance: Ensure that all cleaning activities comply with Singapore’s regulatory standards, including safety laws, environmental regulations, and waste management protocols.
• Safety Protocols: Oversee the implementation and enforcement of health and safety standards to protect staff and clients. This includes training staff on the safe use of cleaning chemicals and equipment.
• Incident Management: Investigate accidents or incidents related to cleaning operations, implementing corrective measures and reporting to authorities as required.

5. Budgeting and Cost Control

• Budget Management: Develop and manage the cleaning department’s budget, including labor costs, equipment procurement, and cleaning supplies.
• Cost Optimization: Monitor operational costs and implement strategies to improve cost efficiency without compromising service quality.
• Procurement Management: Oversee the procurement and maintenance of cleaning supplies, tools, and equipment, ensuring cost-effective purchasing and proper stock levels.

6. Client and Contract Management

• Client Liaison: Act as the primary point of contact for clients, ensuring they are kept informed of service schedules, any changes, and resolving any issues that arise.
• Contract Negotiation and Renewal: Negotiate service contracts with clients, renew existing contracts, and manage any changes to terms or services as needed.
• Service Agreements: Ensure that service agreements and contracts align with the company’s standards, including the scope of services, schedules, and pricing.

7. Data and Reporting

• Report Generation: Prepare and present regular reports on operational performance, client satisfaction, staff performance, and financial metrics to senior management.
• Record Keeping: Maintain accurate and up-to-date records of cleaning schedules, client preferences, supplies usage, and incidents.
• Performance Metrics: Track and report on key performance indicators (KPIs), such as cleaning quality, employee productivity, client retention, and budget adherence.

8. Business Development and Growth

• Market Research: Stay informed on industry trends, new cleaning technologies, and sustainability practices, and incorporate these into the company's operations where applicable.
• Client Acquisition: Work with the sales and marketing teams to secure new business and expand the client base, ensuring a steady growth of the company’s cleaning operations.
• Service Innovation: Identify opportunities for new service offerings, such as eco-friendly cleaning solutions or specialized cleaning for specific industries, and implement them to stay competitive in the market.

9. Environmental Sustainability

• Sustainability Practices: Develop and implement environmentally friendly cleaning practices, such as the use of green cleaning products, waste reduction strategies, and energy-efficient equipment.
• Compliance with Environmental Regulations: Ensure that cleaning operations adhere to Singapore’s environmental regulations regarding waste disposal, chemical usage, and pollution control.

10. Crisis Management and Problem Resolution

• Addressing Client Complaints: Handle and resolve client complaints or service disruptions promptly and professionally, ensuring customer satisfaction is maintained.
• Incident Management: Respond effectively to emergencies or unexpected challenges, such as large-scale cleaning projects or staffing shortages, ensuring business continuity.

Skills and Qualifications:

• Experience: Typically requires 5+ years of experience in operations or cleaning management, with a proven track record in leadership and operational excellence.
• Leadership: Strong leadership and team management skills are essential to guide diverse teams and ensure the success of cleaning operations.
• Financial Acumen: Experience in budgeting, cost control, and financial planning for operations.
• Problem-Solving: Ability to identify operational inefficiencies and develop effective solutions.
• Communication: Excellent verbal and written communication skills to interact with clients, staff, and senior management.
• Knowledge of Industry Standards: Familiarity with local regulations in Singapore related to cleaning, health and safety, and environmental policies.
• Technology Proficiency: Comfort with using software for scheduling, reporting, inventory management, and performance tracking.

Industry-Specific Requirements:

• Certifications: Professional certifications such as those from the Institute of Cleaning and Restoration Certification (ICRC) or other industry-standard credentials can be advantageous.
• Workplace Safety: Knowledge of Singapore’s Workplace Safety and Health (WSH) Act and other relevant health and safety legislation is essential.
• Language Skills: Proficiency in English is required, and knowledge of additional languages such as Mandarin can be beneficial when dealing with a diverse client base.

Human Resource (HR)

- Determine, plan and hire for company's human resource requirements including being involved in the recruitment, interviewing and training of new staff across the company

- Structure and provide constructive and timely performance evaluations

- Consult and provide recommendations to management for strategic planning, including monitoring trends and analyse data relating to human resource deployment and performance

- Identify and groom individuals with leadership potential and path growth planning for the Company

- Optimise job scopes to ensure productivity and engagement for all staff

- Administer and execute routine and extraordinary tasks in management of human resources of the Company including but not limited to, attendance and leave tracking, appraisals, payroll, accommodating delicate circumstances, providing reasonable accommodations, investigating allegations of wrongdoing, termination of staff and formulation of policies

- Identify and formulate policies in compliance with local labour laws

- To carry out duties and responsibilities as may be assigned to you.

Operations (OPS)

- Oversee day-to-day operations and to assist in resolving issues in a proper and timely manner

- Consult and provide recommendations to management for strategic planning, monitors trends via data analysis for the daily operations and future projects

- Identify and formulate policies and workflows, thereafter enforcing and overseeing staff’s compliance

- Create protocols and assist with primary recovery in cases of customer complaints / dissatisfaction

- To coordinate and work with the stakeholders

- To carry out duties and responsibilities as may be assigned to you

REQUIREMENTS

- Strong organizational, follow-up and excellent communication

- Have basic/intermediate experience in working with Excel or Google Sheet

- Able to work independently and in a team, willing to take on ad-hoc duties as assigned by the Director / Managing Director

- Previous experience in human resource, operational support and/or change management will be an added advantage

1. Assist the Operations Manager in analyzing and improving organisational processes and workflow

2. Improve the effectiveness and efficiency of the operational level processes and ensure that the processes are clearly communicated at all levels

3. Manage all operational functions and work closely with internal divisions and external customers to meet their requirements

4. Manage cost-effectiveness and continually improve productivity and efficiency of the division level processes

5. Maintain a safe and healthy work environment by establishing and enforcing company and regulatory standards and procedures

6. Support the Operations Manager in overseeing the effectiveness of all operational department staff, including review/approval responsibilities for all operations staff

7. Uncover any customer issues or service lapses and discuss them with the Operations Manager and team members, to devise ways of improving, and resolving problems and complaints

8. Assist the Operations Manager in preparing weekly operation status report, that shall be presented to the management team during regular meetings

9. Work closely with the Operations Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation

10. Any other duties as assigned from time to time

Clinic Operations Manager

This role reports to the COO Office. Bridgepoint Health is an operating entity of Sheares Healthcare. As a clinic operations manager, you serve as the bridge between the HQ team and the Clinic team. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.

The Job

1. Operational Excellence

Ensure clinic’s operational excellence and superb patient experience / satisfaction

Serves as the point of escalation for all clinic matters (internal and external)

Data driven approach and provide relevant data for the proactive management of clinic excellence

Develop and implement operational policies, procedures and best practices across clinics

Work closely with Medical Operations leads to proactively address physician issues

Ensure compliance of clinic processes with necessary authorities and accreditation requirements

Proactively identify areas for improvement from an operational and workflow perspective

Assist in the implementation of quality assurance/improvement efforts

Oversee manpower and rostering matters for clinics

2. External stakeholder coordination

Liaise with TPA / clients, relevant government agencies, suppliers and vendors as required (for e.g. claims resolutions, payment follow up etc).

Support projects taken on including engagement with Corporates

3. Internal stakeholder coordination

Support the strategic planning and execution of such plans for the group

Work closely with COO office and leadership team to execute operational goals

Support the development and management of clinic budgets.

Proactive cost reduction and revenue enhancement.

4. Leadership

You will lead a team of clinic operations executives, clinic managers and clinic assistants

You will drive the culture of Bridgepoint Health

Responsible for the ongoing retention and engagement of clinic staff

Assist with tasks otherwise assigned to by COO office.

The Person

Minimally a diploma in relevant field

Familiarity with the way of working of a clinic, able to assist in clinic shifts when necessary

Relevant experience in hospitality or healthcare industry is advantageous

Team player, good interpersonal and communication skills

Familiarity with various clinic management systems is a plus

Technology Savvy and computer-literate including use of Microsoft Office applications

Can-do attitude, adaptable to situations

We are a leading F&B group specializing in authentic Sichuan cuisine, renowned for our commitment to culinary excellence and exceptional service. We are seeking a seasoned Operations Manager to oversee our Sichuan cuisine outlets, ensuring smooth operations, consistent quality, and a superior dining experience. This challenging role demands mandatory travel, weekend work, and the ability to thrive in a dynamic environment.

Key Responsibilities:

1. Operational Leadership:

• Manage daily operations of multiple Sichuan cuisine outlets, ensuring efficiency, consistency, and profitability.

• Develop and enforce operational processes and standards to maintain excellence.

2. Team and Talent Management:

• Recruit, train, and supervise outlet managers and teams, promoting a culture of discipline and customer focus.

• Conduct regular staff performance evaluations and implement necessary improvement plans.

3. Quality Control:

• Ensure the authenticity and high standards of Sichuan cuisine across all outlets.

• Conduct regular audits to maintain compliance with food safety, hygiene, and quality regulations.

4. Financial Management:

• Manage budgets, control operating costs, and develop strategies to maximize revenue.

• Analyze financial reports and implement operational changes to achieve profitability targets.

5. Customer Relations and Market Insights:

• Build strong relationships with customers, ensuring a memorable dining experience.

• Monitor market trends and competitors, particularly in the regional Sichuan cuisine industry.

6. Travel and Flexibility:

• Mandatory travel within and outside Singapore to oversee operations, attend client meetings, and explore growth opportunities.

• Work on weekends, public holidays, and flexible hours to support operational needs.

7. Crisis and Issue Management:

• Quickly address and resolve any operational, staff, or customer-related issues.

8. Expansion and Innovation:

• Contribute to the expansion of Sichuan cuisine outlets regionally.

• Innovate processes and introduce technology to enhance efficiency and customer satisfaction.

Requirements:

• Experience: Minimum of 8 years in operations management in the F&B industry, with a strong focus on Sichuan or Chinese cuisine.

• Skills:

• In-depth knowledge of Sichuan cuisine and culinary operations.

• Strong leadership and organizational skills.

• Proven ability to handle high-pressure environments and resolve conflicts effectively.

• Excellent communication skills in English; knowledge of Mandarin is highly advantageous for liaising with suppliers and clients from China.