1. Guest Welcome and Interaction:Greet guests warmly upon arrival and provide a friendly first impression.
   Assist with seating guests, presenting menus, and explaining special dishes or promotions.
   Build rapport with customers to create a positive dining experience.
   
2. Table Management:Oversee guests’ needs throughout their dining experience.
   Coordinate with waitstaff to ensure timely food and beverage delivery.
   Monitor tables for cleanliness and reset them promptly for new guests.
   
3. Personalized Service:Offer customized recommendations based on guest preferences.
   Address specific dietary requirements or special requests professionally.
   Anticipate guest needs and proactively offer assistance.
   
4. Complaint Resolution:Handle guest concerns or complaints promptly and effectively.
   Collaborate with the restaurant manager to resolve issues and ensure guest satisfaction.
   
5. Upselling and Promotions:Promote restaurant specials, events, or loyalty programs.
   Upsell premium menu items or beverages to enhance the dining experience.
   
6. Coordination and Communication:Serve as the link between guests and restaurant staff, ensuring seamless communication.
   Support kitchen, and managers to ensure smooth service.
   
7. Maintaining Professionalism:Uphold the restaurant's service standards, etiquette, and grooming guidelines.
   Represent the restaurant’s values, ensuring all guests receive exceptional hospitality.
   

Skills Required for a Service Ambassador:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to handle high-pressure situations gracefully.
• Upselling and sales knowledge.
• Familiarity with restaurant operations and POS systems.

Roles & Responsibilities

- Welcoming guests in a warm and friendly manner

- Providing high quality customer service

- Provide beverage service to guests according to bar specifications

- Assist in maintaining cleaniness & organization of the establishment

- Assist other colleauges whenever possible

- Promote beverage to customers and upselling

• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.

Duties and Responsibilities:

• Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
• Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
• Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
• Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
• Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
• Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.

Required to manage the restaurant and supervise the staff. Able to take orders and sell specials and most importantly have good customer service for our guests. Also knowledge of using the ops system and closing of till is needed.

Coming to work on time is imperative. Self hygiene and grooming is also of upmost importance.

With or without experience welcome. Otherwise, OJT/training will be provided!

- Location(s): CBD

- Working Days: 6 days/week

- Working Hours: 11am to 11pm (2 hrs break)

Responsibilities:

- Assisting with outlet's co-ordination, preparation and overseeing of the daily operations

- Engagement in consultative selling

- Provision of good customer service (attending to guests’ orders, service of food & beverages)

- Service with a smile, going the extra mile

- General housekeeping and maintaining of restaurant’s general hygiene

- Assisting in managing retail sales, merchandising and inventory

- Preparation and set-up

- Ad hoc tasks assigned by Supervisor/Management

Requirements:

- Passion for the F&B industry; experienced candidates will be considered for senior positions

- Service oriented, dynamic and willing to learn

- Good communication skills in both English/Mandarin

- Good interpersonal skills

- Able to work independently and as a team

- 18 years & above

We look forward to working with you!

Sushi Sakuta is a high-end Japanese omakase restaurant.

Service crew will work together with the Restaurant Manager, to manage and execute all tasks related to customer service in a fine-dining restaurant setting.

The ultimate goal is to provide high-quality service that will help us maintain and attract customers.

Roles & Responsibilities

· Greet and assist customers when they arrive

· Presenting menus and explain meal options

· Taking orders and answer questions on meal items

· Makes recommendations to customers where needed

· Prepare the bill that itemizes total meal costs and sales taxes

· Work together with the chefs and other service staff

· Wash & clean utensils, crockery and other restaurant related items

· Any other ad-hoc duties reasonably required

Requirements & Skills

· G.C.E ‘O’/’N’ Level holder or above

· Proficiency in English & Chinese

· Proficiency in Japanese will be a strong plus point

· Past experience in F&B and/or fine dining related roles will be preferred

· Attention to cleanliness and safety

· Excellent people skills with a friendly attitude

· Customer-oriented mindset, with patience and eagerness to serve

1. Excellent Communicator with pleasant charisma. Provide a high quality of service and deliver excellent dining experience to all customers.

2. Ensure good customer experience, satisfaction, and customer loyalty.

3. Building rapport with customers to gather food and service feedback from both existing and new ones.

4. Ensure the smooth running of the restaurant operations in line with the company’s business objectives.

5. To ensure that all equipment and in-store facilities conform to sanitary regulations ensuring strict compliance with MOH’s legislation and company policies and procedures.

6. Good knowledge of all menus. Up-selling of our products and being able to recommend items when asked by customers.

7. Able to work efficiently in a team and respond cooperatively to the requirements of other team members.

8. Perform other administrative duties as necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

What you get to do in this role:

• Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
• Manage master data in our core systems such as Workday, Jobvite, and Service Now platform

• Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
• Documents implementation considerations, workflows, process maps, etc. as required.
• Develops UAT strategy and execution to cover testing, defect resolution and triaging

• Maintain standardized data definitions and globally streamlined data entry procedures

• Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
• Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
• Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
• Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
• Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

Job Responsibilities:

• Ensure that all buses under your care are supervised according to the schedule that has been planned/ scheduled
• Ticket/documents checking before the passengers on board to the bus
• Resolve any problems that arise while working at the station
• Stay in touch with any station related to your duties to coordinate daily operations.
• Make daily reports on bus services/ operations to the Operation Supervisor.
• Perform good customer service to the passengers
• Perform any other duties and queries assigned or instructed by the company

Job Requirements:

• Min “O” Level Cert
• Able to work at any locations in Singapore
• Shift work is required Morning or Afternoon
• May need to work during the weekend and public holiday

Job Description & Requirements

— Minimum 2 years of working experience in the catering or F & B industry

— Basic PC literacy

— Experience in all aspects of banquet service

— Excellent motivational skills

— Possess an eye for attention to detail

— Excellent interpersonal skills

— Proven track record in a similar environment.

— Proven experience within a high volume catering environment.

— Strong commercial and business acumen.

— Strong financial understanding and demonstrable budgetary control and results orientated.

— Experienced leader with excellent people skills and positive attitude.

— Self-motivated and innovative.

— Resourcefulness (capable of taking the initiative and overcoming challenges).

Who We Are
Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award-winning, full-service agency networks UM and Initiative and through its innovative marketing specialist companies Reprise, Magna, Orion, Rapport, Healix, Mediabrands Content Studio and the IPG Media Lab. Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors.

At Mediabrands we are committed to creating a diverse global community based on excellence and equity. The company employs more than 13,000 marketing experts in more than 130 countries representing the full diversity of humanity. We deliberately foster a diversity of experiences and backgrounds and cultivate the sharing of different ideas and viewpoints as a critical part of our promise of innovation to clients. We pride ourselves in attracting and retaining the best in the industry, across all disciplines and specialties. For more information, please visit our website apac.ipgmediabrands.com.

The Opportunity
The Operations Center of Excellence (CoE) will be a global organization with operations experts around the world providing leading capabilities to clients through all IPG Mediabrand’s media agencies. The Regional Operations Leader will be responsible for the talent and outputs of the craft within their specific region.

The Regional Operations leader will be directly responsible for the Business Operations, Resource Management and Client Operations teams operating within their region, while working in partnership with the Global Operations leader and Global Client Operations leader to ensure Operations capabilities are best leveraged for regional clients.

This role is pivotal in implementing global operational standards across regions and markets, ensuring excellence in client operations and resource management. The ROL will ensure our operations craft remains consistent with global standards, foster skill development and career growth, and effectively engage with senior stakeholders both internally and externally.

Joining at a pivotal time of transformation within IPG Mediabrands and the wider industry, this role requires a strong leader who can navigate change, an excellent collaborator who can execute plans within the region and build a highly skilled, accountable and diverse team bringing together the best talent from across the network.

Key Responsibilities

1. Actively contributing as part of the Global Operations Leadership team

• Work with the Global Operations Leader and Regional Leaders to co-create best-practice, standards and ways of working for the Operations CoE. Representing regional client and agency needs at a global level to ensure standards, ways of working and templates meet regional needs
• Surface best work and innovation from to global/other regional/ local market stakeholders
• Cascade global direction down to regional & local market teams, and be a feedback loop back
• Partner with local/regional agency/client leaders to understand how operational needs evolve and work to enhance future ways of working and how technology can play a bigger role in facilitating
• 
  

2. Business Operations & Resource Management:

• Responsible for implementation of Mediabrands end-to-end process
• Support regional leadership (craft leads) in troubleshooting delivery issues across the E2E process
• Lead regional/market adoption of ways of working, processes and implementation of operational tools such as: (Asana/Workfront, Salesforce, Guideline (Media Tools), Merlin
• Support acceleration and adoption of GCC for both new and existing clients
• Support acceleration and adoption of Interact for both new and existing clients
• Lead the design of operating models for both new and existing clients within the region, ensuring alignment with organizational objectives. May also be asked to lead development of operational models for global pitches spanning multiple regions as well.
• Act as Operations lead in regional and/or global new business pitches representing operations (operating models, ways of working, team structures etc.)
• Oversee new business transitions within the region, facilitating seamless integration and operational efficiency across all IPGMB agencies.
• Oversee Resource Management sub-craft within the region; ensuring global standards and best practices are adhered to across all markets within the region

3. Client Operations

• Client Operations leads for regional businesses to report to ROL
• ROL responsible for ensuring the Client Ops leads are driving the application of global standards & tools across each client’s business. Global standards included but are not limited to:Mediabrands End to End Process
  GCC acceleration & adoption
• Interact acceleration & adaption
• Operational Tools (Asana/Workfront, Salesforce, Guideline (Media Tools), Merlin
• Monitor and analyze operational performance metrics, providing insights for continuous improvement
  

4. Managing Operations within the Region:

• Team Development: Put in place and oversee robust processes to professionalize recruitment, training, and development of operations professionals across Business Operations, Resource Management & Client Operations, ensuring teams are skilled and have clear career paths.
• Systems and Processes: Implement efficient systems and processes to streamline operations, enhance productivity, and ensure consistency in service delivery while always striving to simplify ways of working. Cascading standards from the Global Leader, and being a feedback loop representing regional teams
• Resource Allocation: Manage resource allocation to ensure optimal use of talent and tools across various projects and client engagement, including new business. Partnering with local client leaders to understand demand and match to supply, first from within the region but also working across regions as/when gaps arise to ensure clients always have access to winning capabilities
• Performance Management: Cascade performance metrics, conduct business reviews, and foster a culture of continuous improvement and excellence within the CoE.
  

5. Stakeholder Engagement:

• Build and maintain strong relationships with regional client leads; ensuring operational excellence is delivered on every business and effectively demonstrating the credibility and rigor of the CoE
• Represent the CoE and supporting key new business efforts
• Work with Global Capability Centre leadership to ensure our offshore teams provide a seamless client experience, optimized ways of working and the very best skilled talent
• Partner with leaders from across Technology and the other crafts to ensure we are building and/partnering with the right tools
  

Key Success Metrics:

The Regional Operations Leader will have a number of core KPIs, across the below areas:

1. Business Operations

• Client Transition Success Rate
• New & Current Client Operational Model Success
• Operational Tool roll-out and implementation success
• Regional adoption and adherence to global standards (E2E process, GCC adoption, Interact & Operational tools)

2. Resource Management

• Regional utilization & capacity
• Resource Allocation Efficiency
• Staffing Plan & Open Role fulfillment rate
  

3. Client OperationsRegional client team adoption of global standards and tools

About You (Our Successful Candidate)

The successful candidate will be an operationally minded leader with a proven track record of delivering operational excellence both internally as well as to clients regionally while having expertise in operationalizing multi-market functions within the region.

You are a strategic thinker and trusted partner to executive business leadership with a high degree of intellectual curiosity but also sufficiently hands-on to identify issues likely to impede on-time delivery and lead the resolution process for the toughest of problems. Additionally, you will have consummate communication skills, helping motivate the service team and excite IPG Mediabrands, its clients, and its partners about the Service offering and unique capabilities.

You are an empathetic leader with highly-developed interpersonal skills and clearly defined approach for leading, developing and growing people and teams within rapidly changing environments. You have demonstrated experience building strong partnerships across organizations, especially in Executive teams and leveraged these to build the business and resolve client issues.

You are an agile leader comfortable leading through change with people-first approach in mind. Collaborative visionary ready to lead the way, create and implement strategy for an analytics service organization. You have a deep understanding of what partnership looks like and have ability to interact effectively with a variety of internal and external contacts.

You are a culture champion, sensitive to the company’s priorities, able to chart the direction of the Services team having culture in mind. You are not afraid to take risk and responsibility for the team and are able to deliver under pressure without compromising people first approach.

Key Skills Required

• Extensive years of experience in an operations leadership role
• A trusted and respected leader within the organization who has the ability to lead by influence
• Experience with implementing resource management capabilities either within a team or within an organization
• Experience operationalizing and running teams within complex, multi-region groups
• Experience presenting capabilities and work output to clients and leadership, inclusive of domain experts and non-experts
• A strong presenter who can show up and gain the trust and respect of clients in a new business pitch situation
• Demonstrated ability to work closely with executive, commercial, and finance teams
• A strong collaborator that can bring the right teams together and lead the charge on identifying solutions and outputs
• Ability to forge senior level relationships across the company
• Proven decision-making skills under stress

Key Relationships

• Peers at Kinesso/IPG Mediabrands including those within and across Craft and CoE teams
• Regional leadership of Kinesso/IPG Mediabrands (including front door brands)
• Senior regional client leaders across Kinesso/IPG Mediabrands (including front door brands)

Mediabrands is an equal opportunity employer and is committed to building a diverse and inclusive workplace. People with Disabilities and all historically excluded or under-represented people are encouraged to apply.

Our client is a global leader in gateway services, who is seeking to recruit a Operations Assistant (Logistics). This position is based in Singapore.

Operations Assistant (Logistics)

Responsibilities

· Collect import charges at the counter.

· Verification of documents.

· Perform printing functions.

Requirements

· Able to operate a computer keyboard.

· Able to handle cashless payments like PayNow, Nets, Credit Cards etc.

· Able to work on rotating shift (6 day work week, rotating shift (can be am, pm or night)

· Min. Secondary school education

· Location : East

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Location: Chai Chee Road

Overview:

• We are looking for an IT Operations Support Analyst to maintain and support our IT operations. The role involves developing batch jobs, managing cron jobs, and ensuring the stability of IT systems. Ideal candidates will have experience with .NET, SQL databases, and scripting for operational processes.

Key Responsibilities:

• Monitor and maintain daily IT operations and system performance.
• Develop batch jobs using .NET and manage cron job scheduling.
• Troubleshoot and resolve operational issues related to systems and databases.
• Collaborate with teams to implement solutions and improve processes.
• Provide Level 1 and 2 support for system incidents and service requests.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 3-5 years of experience in IT operations or support.
• Proficient in .NET programming and SQL databases.
• Experience with cron job scripting and scheduling.
• Strong problem-solving skills and ability to work independently.

1. Excellent Communicator with pleasant charisma. Provide a high quality of service and deliver excellent dining experience to all customers.

2. Ensure good customer experience, satisfaction, and customer loyalty.

3. Building rapport with customers to gather food and service feedback from both existing and new ones.

4. Ensure the smooth running of the restaurant operations in line with the company’s business objectives.

5. To ensure that all equipment and in-store facilities conform to sanitary regulations ensuring strict compliance with MOH’s legislation and company policies and procedures.

6. Good knowledge of all menus. Up-selling of our products and being able to recommend items when asked by customers.

7. Able to work efficiently in a team and respond cooperatively to the requirements of other team members.

8. Perform other administrative duties as necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

Join and Grow with Us!

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

Key Responsibilities

• Monitor daily cash inflows and outflows for liquidity planning and control, prevent cash trap and control subsidiaries’ month-end cash balances, avoid bank charges and maximise cash utilisation
• Ensure timely and accurate payments/receipts of cash
• Handle internal fund transfer, cheque deposit and fixed deposit transactions
• Provide operations and admin support to the Treasury Department
• Contribute to tasks and projects undertaken by Treasury, and support the team as required

Requirements

• Diploma/Degree in Accounting/ Economics or a related discipline
• Minimum 2 years of experience in treasury operations
• Familiar with digital payment token service, money transfer service and E-payment service
• Strong understanding/ appreciation of excel MACRO, automation tools using API or other software will be preferred
• Detail-oriented, motivated, take initiatives, team player, willing to learn, independent and excellent problem-solving skills
• Creative and willing to challenge status quo

Our Perks and Benefits

• Competitive Compensation and Benefit Package
• Group Hospitalisation and Medical Insurance
• Fun and Dynamic Environment with plenty of learning and growth opportunities
• Career Advancement
• Professional Development Training Workshops
• Team Building Sessions

Location: Boon Lay, West Region

Type: Full-Time

Salary Range: $2,500 - $3,500

Availability: Immediate Start

What You Will Be Doing

Operational Management

• Supervise and coordinate daily shipping operations to ensure smooth and timely transportation of goods.
• Plan and manage consolidation boxes for overseas shipments.
• Arrange and coordinate deliveries and pickups with all relevant parties, including logistics and warehouse teams.

Documentation & Compliance

• Prepare and oversee accurate shipping documentation, including Bills of Lading, Permits, and Certificates of Origin.
• Handle and declare all types of import/export permits.
• Ensure compliance with international trade regulations, customs requirements, and company protocols.

Customer & Stakeholder Communication

• Liaise with customers, co-loaders, and overseas agents for shipment arrangements and issue resolution.
• Establish and maintain strong relationships with shipping vendors, carriers, and hauliers.

Monitoring & Improvement

• Use and oversee systems to monitor shipments, billing, and documentation, ensuring accuracy and prompt updates.
• Identify opportunities to optimize shipping efficiency and reduce costs.
• Resolve shipping, transportation, or documentation issues to maintain service standards.

Other Duties

• Provide support for ad-hoc projects or tasks assigned by management.

What We Are Looking For

• Diploma/Bachelor's degree in logistics, supply chain management, or a related field (preferred).
• 2-3 years of experience in freight forwarding or freight consolidation (preferred).
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Strong verbal communication and interpersonal skills to build effective relationships with stakeholders.
• Attention to detail with the ability to multitask in a fast-paced environment.
• A proactive learner with the ability to adapt quickly to new systems and processes.
• Immediate availability and Singaporean citizenship are advantageous.

Employer Questions

Please include answers to the following questions in your application:

1. Which of the following best describes your right to work in Singapore?
2. What is your expected monthly basic salary?
3. How many years of experience do you have in freight or logistics?
4. How much notice do you need to give your current employer?

Join one of the world’s leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career.

Who are we?

Yinson Green Technologies Pte Ltd is a wholly owned subsidiary of Yinson Holdings Berhad. Yinson Holdings Berhad is a public limited liability company, incorporated and domiciled in Malaysia, and listed on the Main Market of Bursa Malaysia.

YGT is a green technologies solutions provider delivering clean, integrated and technology-enhanced ecosystems and services across the marine, mobility and infrastructure segments.

YGT’s strategic investments currently include an advanced hydrofoil system for electric vessels, e-bikes with swappable batteries, autonomous technology for electric vehicles and vessels, marine energy storage solutions and electric vehicle charging.

YGT currently has five main brands: MarinEV, ChargEV, DrivEV, RydeEV and DigitalEV.

For more information, please visit Yinson GreenTech at: https://ygt.yinson.com/

What is the role?

Yinson GreenTech is looking for a skilled Service Engineer to join our marine division (“marinEV”). The primary focus of this role is on the engineering, maintenance, commissioning, and troubleshooting of Energy Storage Systems (ESS) for battery electric vessels and charging stations. The successful candidate will work closely with ESS suppliers, perform hands-on fieldwork with high-voltage systems, and ensure the safe and efficient operation of power electronic equipment. This role requires extensive field experience, strong knowledge of electrical systems, and a commitment to maintain the highest standards of safety and performance uptime for marinEV vessels

Key Duties & Responsibilities:

System Maintenance & Support:

• ESS Maintenance: Perform routine and preventative maintenance on Energy Storage Systems (ESS) installed on electric vessels, ensuring optimal performance and reliability.
• High-Voltage Systems: Work safely with high-voltage systems, following industry best practices and safety protocols.
• Power Electronics: Maintain and troubleshoot power electronic equipment, including inverters, converters, and battery management systems (BMS).
• Mechanical Handling: Handle mechanical components of ESS, including battery modules, cooling systems, and structural supports, ensuring proper installation and maintenance.
• Software Updates: Collaborate with software engineers to implement software updates, perform diagnostics, and resolve issues related to vessel control systems.

Commissioning & Testing:

• System Commissioning: Lead the commissioning of ESS and related systems on new and retrofitted electric vessels, ensuring all systems are fully operational and meet design specifications.
• Testing & Validation: Conduct comprehensive testing and validation of ESS, power electronics, and control systems, ensuring performance, safety, and compliance with industry safety standards.
• Troubleshooting: Diagnose and resolve issues during the commissioning phase, working closely with the engineering team and ESS suppliers to implement effective solutions.
• Field Support: Provide field support during sea trials and operational testing, ensuring that all systems perform as expected under real-world conditions.

Collaboration & Coordination:

• Supplier Collaboration: Work closely with ESS suppliers to coordinate maintenance activities, obtain technical support, and ensure that all system components meet required specifications.
• Cross-Functional Collaboration: Collaborate with electrical, mechanical, and software engineers to ensure the seamless integration of ESS with vessel systems. Work closely with QHSE Manager to develop procedures for the safe handling of batteries during emergency incidents.
• Technical Documentation: Assist in the preparation and review of technical documentation, including maintenance manuals, commissioning reports, and test protocols.

Safety & Compliance:

• Safety Protocols: Adhere to strict safety protocols when working with high-voltage systems and power electronic equipment, ensuring the safety of all personnel involved.
• Compliance: Ensure all maintenance and commissioning activities comply with relevant industry standards, regulatory requirements, and company policies.
• Risk Assessment: Participate in risk assessments and implement mitigation strategies to address potential safety hazards associated with ESS and high-voltage systems.

Continuous Improvement:

• Process Improvement: Identify opportunities for process improvement in maintenance, commissioning, and troubleshooting activities, contributing to the continuous enhancement of operational efficiency.
• Technology Updates: Stay updated with the latest advancements in ESS technology, power electronics, and marine electrification, and apply this knowledge to improve system performance and reliability.

Documentation and Reporting:

• Technical Documentation: Prepare / maintain detailed technical IOM documentation, including system specifications, design documents, test plans, and maintenance manuals.
• Record Keeping: Maintain accurate records of design changes, modifications, and maintenance activities, ensuring all documentation is up-to-date and accessible.

Requirements

• Diploma or associate’s degree in Electrical Engineering, Marine Engineering, or a related field.
• Good use of Word and Excel.
• Minimum of 5 years of hands-on experience with Energy Storage Systems, high-voltage systems, and power electronic equipment, preferably in a marine or industrial setting.
• Proficient in working with high-voltage systems and power electronics.
• Able to write Technical Reports.
• Familiarity with software updates, diagnostics, and troubleshooting of control systems.

• Customer service executives are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls.
• They answer any questions the customer may have and then redirect them to the appropriate team or department.
• Helping customers to fix their appointment.
• Any other ad hoc duties assigned by supervisor or Management

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

Coordinating and ensuring new engines upon receipt and installation.

• Coordinate paperwork and processes upon new engines arrival
• Engine Commissioning for all Industrial and Marine Engines
• Work closely with the relevant stakeholders to ensure smooth process of installation
• Troubleshoot if not able to start up during testing
• Escalate if there are any deviation or issues

Before Maintenance or Repair Event for Engines Secure that right information, tools and spare parts are available.

• Carry out routine and preventive maintenance related work seeking data and using SDP. 3, diagnostics, MULTI, or other applicable system/tools according to service manual
• Collect, understand and start up work order
• Collect additional information
• Secure access to right tools
• Pick up spare parts

During Maintenance or Repair Event for Engines Through well-known and described working methods and standards perform maintenance or repair on time in a correct and safe way.

• Carry out work in a structured and methodical way according to checklists.
• Prepare Industrial/Marine engines and or components
• Complete visual inspections
• Search for additional information in systems
• Secure spare parts for additional jobs
• Perform maintenance or repair on engines/component
• Manage deviations
• Return not used spare parts
• Clean exchange parts
• Return special tools
• Restore engines to handed-in condition
• Inform next level about additional faults or findings

After Maintenance or Repair Event for Engines Secure minimized lead time of invoicing. Through clear description of performed work and/or communicated what needs to be done if the work is handed over to a colleague.

• Clarify performed work in work order and put signature
• End work order
• Complete handover
• Ensure all job cards, work orders, service sheets and component failure reports are filled and completed correctly.

Chan Chee Meng
EA 07C3069
R1110620

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in IT/Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

The Service Crew/Captain at La Table D’ Emma plays a pivotal role in ensuring a seamless daily operation, from opening to closing. This position involves taking orders, assisting with table settings, basic cashiering, maintaining cleanliness, and upholding service standards as per management guidelines. The Service Crew/Captain is also responsible for providing excellent customer service, handling inventory, addressing customer feedback, and collaborating with the restaurant team to deliver a pleasant dining experience.

What you will expect:

• Undertake day to day restaurant operational tasks such as taking orders, cashiering, serving food & drinks
• Create high standards of customer experience, be attentive towards the customers and their queries
• Prepare (Trainings provided) and serve alcoholic and non-alcoholic beverages to customers at bar or through beverage runners
• Coordinate with the restaurant team (stewards/bussers, kitchen staff) to ensure smooth operations and excellent customer service
• Familiarise oneself with the menu and beverage list, and confidently recommend/upsell items and specials to customers
• Handle customer complaints and feedback effectively, communicating issues to immediate managers for resolution
• Perform other related duties as required by the Assistant and/or Restaurant managers

Skills/Qualifications

• Previous experience in a similar role preferred
• Pleasant personality with a strong orientation towards customer service
• Positive attitude!

5 Days work/week rostered, must be able to work weekends. Time: Between 10.30am to 3pm and 5.30pm to 10.30pm (Split Shift) - 44 Hours/Week

Job Scope:

- Welcoming guests in a warm and friendly manner

- Providing high quality customer service

- Provide beverage service to guests according to bar specifications

- Assist in maintaining cleaniness & organization of the establishment

- Assist other colleauges whenever possible

- Promote beverage to customers and upselling