• Process and ensure customer orders are processed in the agreed timeframe by coordinating with warehouse operations team and managing the turn-around time of operational activities.
• Liaise with external parties and coordinate shipments with respective factories/customers/service provider and contribute to ensure the company is viewed as professional at all times.
• Strive to demonstrate high levels of customer service at all times
• Root cause analysis of the complaints received from the customer together with the logistics and operations manager
• Resolving and replying to customer queries and complaints
• Analysing and reporting monthly KPI's to the logistics and operations manager
• Submit daily and monthly KPI's to the logistics and operations manager.
• Responsible for handling export/shipping operations to global markets
• Generate invocies, prepare shipping documents and monitor shipments to ensure timely delivery
• Arrange GST supporting documents submission to accounting department
• Verify service provider bills
• Any other task as assigned by management

Position objective and summary

Looking for a self-motivated and results-driven Operations Manager to coordinate and oversee our organization’s operations. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions and strong leadership qualities.

Main tasks / activities / responsibilities

Overall, In charge of the smooth operations of the subsea department.

Assist QHSE Manager to implement and maintain the OHS management system.

Liaise / co-ordinate with client representatives.

Should be familiar with IMCA / OGP compliance audits and procedures.

Brief all divers and supervisors on the operational & contingency plans and procedures to be followed at the diving site and ensure the diving operation is carried out in accordance with the diving project plan (DPP).

Ensure proper documentation control – service reports, apply MPA Permits, and contractor permits.

Liaise with Diving Manager and Maintain safety of dive team and ensure that the diving operation is carried out from dive site equipped to deal with emergencies as per Emergency response plan.

Oversee diving operations to ensure that their execution complies with the legal requirements of OGP, SS511 & IMCA (International Marine Contractors Association) and diving systems management of the company and verify with Diving Manager.

Ensure that the diving equipment is adequate and in good operating condition and liaise with workshop team.

Liaise with the Fleet superintendent regarding the safe and effective operations of the Dive Support Vessel and ensure the vessels are fully operational.

Ensure that relevant hazard identification and risk assessment has been carried out for the diving operation.

Plan the mobilization of diving equipment & personnel by conferring with relevant parties.

Analyze records & reports to validate their compliance with Company & IMCA/SS511 standards.

Ensure all project documentation, dive records and associated documentation is completed accurately and submitted in a timely manner.

Ensure that work carried out according to the schedule.

Optimize the use of material and reduce the wastage in the operations.

At Red Bug, we are passionate about building meaningful connections between our clients and the media. In this Media Relations Manager position, you'll be a key part of our team, specialising in securing editorial placements, interviews, speaking opportunities, and media attendance at events. We are looking for a talented communicator with a passion for facilitating meaningful business connections. Whether you're returning to work after taking time off for motherhood, an aspiring professional looking to kickstart your career in public relations, or perhaps someone looking for an early- to mid- career switch into the world of PR, we invite you to join us in this important role.

Job Scope

As Media Relations Manager, you'll play a crucial part in connecting our clients with the media and securing valuable opportunities for exposure. Your responsibilities will include:

Media Pitching: Craft compelling pitches that resonate with journalists, editors, and media professionals, showcasing our clients' unique stories and offerings.

Relationship Building: Establish and nurture strong relationships with media contacts through email, phone, and video communication methods. Your warmth and professionalism will be key in fostering these connections.

Event Outreach: Extend invitations to media representatives to attend events hosted by our clients, ensuring their participation and coverage.

Client Alignment: Connect the dots between our clients' needs and media opportunities, providing strategic guidance and support to both parties.

Training and Development

We believe in investing in our team members' growth and successes. In the role of Media Relations Manager, you'll receive comprehensive in-person training and guidance to sharpen your skills in media relations. We are committed to your development and to helping you thrive in this role.

What We’re Looking For

• Strong acumen for written and verbal communication.
• A passion for connecting with others and building relationships.
• PR agency experience is a plus but not mandatory.
• Open to mothers returning to work, recent graduates, and career-switching candidates.
• Ability to work both independently and as part of a close-knit team.
• Creative thinking and problem-solving skills.
• Warmth, professionalism, and a collaborative spirit.

Why Join Us

• We offer work-life balance and remote work options.
• Our inclusive work environment fosters growth and collaboration.
• We invest in your training and development to support your success.
• Make a meaningful impact in media relations as part of our team.

Responsibilities

• Support superior in managing day-to-day operating expenditures BPO operating.
• Download U account aging, analysis the outstanding, sending the report to HOD’s/BU, follow-up with the A&P overdue status by weekly.
• Assist BU/GL/Claims team for reverse entry matched wrongly by BU in Exceedra, monitor and update the tracking list till resolved.
• Track the AR main account parking (R13) amount have been deducted on payment, check with BPO/Customer for the documents or details status to clear the park amount.
• Follow-up on dispute A&P cases, Credit Note and Refund status from BU/Customer.
• Coordinate activities related to overdue aging in main account and U aging, propose charge to PnL.
• Implement continuous improvement initiatives to streamline existing A&P processes and improve efficiencies through a better utilization of automated systems.
• Work closely with internal BU/AR in monitoring Clearing A&P issues, update A&P matrix if any movement in BU.
• Monitor daily Exceedra Success & Error Reports, raise ticket to CSSC-Exceedra if received Error report to resolve the issue with BU and CSSC.
• Issues CN for any A&P approved invoices from the BU or Customer portal.
• Other adhoc jobs assigned.

Requirements

• Detail oriented with good communication skills
• Language proficiency – English and preferably Mandarin
• Positive attitude
• Spontaneous and ability to accept new roles and responsibilities
• Minimum Diploma or GCE ‘A’ Level
• At least 3 year work experience in AR, collections or credit control