Job Description :

• to do conceptual and detailed machine design with regard to mechanical aspects;
• to prepare final design configurations, layouts, solid models, and production/engineering data;
• to prepare solid models, layouts, views, and bills of materials for assigned design machine assemblies and sub-assemblies;
• to exercise cost control when designing machines;
• to install mechanical and electrical components and assemble automated machines;
• to perform machine testing, troubleshooting;
• to prepare machine documentation, specifications, manual;
• to liaise and coordinate with manufacturing and purchasing departments, customers, suppliers about the project, quality, and delivery matters;
• to give suggestions to the Company on how to improve all assigned tasks with regards to efficiency and effectiveness of the same

Job Requirement :

• Degree/Diploma in Mechanical Engineering;
• Minimum 2 years working experience in designing automation systems or machines for the semiconductor, electronics, or solar industry;
• Proficiency with Solid Works is desirable;
• Ability to lead, manage projects and communicate well with customers, vendors, engineers, technicians, and team members.

Job Description:

• Ensure the quality of all construction work performed on site are in accordance with the company's QAQC requirement.
• Visit project sites, arrange and conduct QAQC inspections on mainly Structural Works and Architectural Works.
• Assist project teams in the preparation of project specific CONQUAS/Quality Management assessment by BCA with specific contract requirements.
• Ensure workmanship, procedures and method statements are in accordance to specified standards.
• Conduct regular inspections to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA’s good industry practice.
• Ensure that all project quality records and quality audit plans are maintained.
• Any other duties as assigned.

Job Requirement:

• Candidate must possess Bachelor Degree in relevant discipline.
• Minimum 5 years of experience in procurement preferably construction/ civil engineering industry.
• Must be familiar with safety procedure within the site.
• Candidate with PPVC (Prefabricated Prefinished Volumetric Construction) experience advantage.
• Working Location: Lentor

• Experienced in the design of water treatment plants (desalination, potable water, recycle water), wastewater treatment plants (municipal and industrial) and membranes systems (MBR, MF/UF, Reverse Osmosis, Nano-Filtration, etc.)

• Review Client’s Requirement, Technical Specifications & Tender Specifications to generate engineering deliverables (General Specification & Particular Specifications, Datasheets, Major Equipment List, Pipe List, Mass Balance, Hydraulic Profiles, Process Flow Diagram, Process & Instrumentation Diagram, etc.)

• Assist the Engineering Manager on engagement with Clients, Consultants, Sub-Contractors, Vendors, and others for the development of design, procurement, fabrication, construction, erection and commissioning works.

• Coordinate with inter-disciplines engineering team (Process, Mechanical, Electrical, Instrumentation & Control Automation, C&S, Piping & Systems/Skids Engineering and Drafting) on development of engineering deliverable on a timely basis.

• Reviewing and providing input to project schedule and ensure all planned dates and progress are realistic. Provide updates on engineering deliverables per schedules and implement catch-up actions where applicable.

• Procurement Services Support: Develop the applicable Equipment List/Package, Technical Specifications and Bill of Materials to support Procurement Department to issue Request for Quotation (RFQ). Assist to review the RFQ, prepare applicable technical & commercial clarifications with selected Sub-Contractors or Suppliers. Provide justification on the shortlisted Sub-Contractors or Suppliers for onward negotiations.

• Assist the Engineering Manager on the development of FAT, SAT, Pre-Commissioning, Start-up, Commissioning protocol and support the implementation.

• Development of Operational & Maintenance Manual.

• Assist the Engineering Manager to support project management team in project implementation related engineering, troubleshooting and maintenance requirement.

Civil Engineer Job Descriptions:

• Supervise and checking of all subcon and internal team, to ensure carried out in accordance to contractual specifications, quality standards, statutory compliance & client's requirements and safety.
• Assist Project Manager in all project matters, on-site technical/ engineering matters and authority submissions.
• Cooperate with site supervisor for all project and technical matters.
• Preparation of project weekly & monthly report, master schedule, micro task program, method of statement, construction sequence, hoisting plan, safe work procedure, risk assessment, any other technical documents.
• Co-ordinate works with Clients / Sub Contractors / Suppliers / Consultants.
• Plan & track the project progress, all site works, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all aligning with the project completion timeline.
• Technical expertise and knowledge in foundation, structural and building and steel works
• Other adhoc duties by Management assigned from time to time.

Requirements:

• Degree in Civil or Structural Engineering
• 3-5 years civil engineering project management / building construction in construction industry
• Excellent leadership, time management, analytical, communication, presentation, and interpersonal skills
• Organized, meticulous with positive work attitude.
• Salary from $3,000 to $5,000

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams and will be responsible for the following:

• Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.
• Performs system administration activities in accordance with company policies and procedures.
• Troubleshoot, performs root cause analysis, implements corrective/preventive actions during and after an incident.
• Create and maintain documentation and processes for troubleshooting, maintaining, and configuring systems.
• Operates within assigned budget and demonstrates fiscal responsibility.
• Support audit and infrastructure/network security scans, disaster recovery and security related drills.
• Build automation wherever possible to improve development team’s agility.
• Implement Infrastructure-as-Code (IaC) on AWS, Azure or GCP.
• Provide training or conduct talks to the cloud community within the company.
• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.
• This position requires periodic system administration outside normal business hours.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.
• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in AWS Cloud.
• AWS Certified Solution Architect (Associate) preferred.
• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.
• Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.
• Hands-on experience with Docker containerization and Kubernetes orchestration preferred.
• Strong analytical, project management, communications and interpersonal skills.
• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, networking, internet protocols, scripting & monitoring tools and IT Security.
• Experience in API Management (AWS API Gateway, Tibco Mashery), Platform as a Service (OpenShift, Cloud Foundry) and DevOps are preferred.

Job Description:

• Applied Data Science on Test Yield Analysis & Improvement OpportunityProduct Test Yield and Key Test Parameters Analysis in relationship & correlation to Fab WET data or Wafer Probe Die Sort Data
  Develop a predictive model of product test yield based on available key Fab, Sort monitoring data
  Leveraging on advance data analytics and Artificial Intelligence technique to enable speed of detection, prevention and prediction
  Collaborate with respective product owner PE to drive yield improvement opportunity based on big data analysis or specific excursion with timely detection of abnormality
  
• Quality Monitoring Data & Customer Complaint Analysis in relations to Test Information & Manufacturing Process DataAnalyze real-time monitoring data abnormality (Maverick) detection & prevention measures effectiveness for applicable semiconductor manufacturing processes.
  Leverage predictive analytics to trigger interventions that reduce the risk of yield loss or quality issues.
  Collaborate with respective product owner PE to drive out-quality improvement opportunity based on big data analysis & predictive quality risk
  
• Collaborate with Manufacturing Site to Drive Data-Driven Process Optimization for Yield and Quality ImprovementWork closely with on-site Product, Test or Process engineers to analyze production data, identify trends, and optimize manufacturing processes.
  Use data science techniques to reduce variability and improve overall product quality.
  Leverage on machine learning models application opportunity in Fab, Die probe, Die-to-Reel, Assembly, Test, Tape & Reel process for total continuous improvement & innovation.
  
• Failure Mode Analysis & Customer Risk/RMA MitigationEnhance product quality & reliability by developing predictive models that assess the potential quality risk to customers. Use insights from these models for disposition decision making to ensure compliance with quality standards.
  Collaborate with quality, process, product engineer on in-depth failure mode and effects analysis (FMEA) using historical and real-time data to predict and mitigate potential defects.
  Collaborate with manufacturing teams to implement corrective actions based on predictive insights.
  
• Additional Responsibilities:Track wafer and package yield trends on a daily basis
  Leverage 2DID and Die Level Traceability to perform novel analyses and move yield/quality issues upstream to wafer level whenever possible
  Identify opportunities for cost reduction
  Generate analyses aimed at highlighting device sensitivities and interactions between design/fab/assy/test
  Leverage all available test points to detect anomalies, shifts, drifts, outliers, maverick events as close to the Point of Occurrence as possible
  Identify opportunities for cost reduction
  Monitor/Report on KPI's and facilitate data-driven decision making
  

Requirements:

• Domain Expertise:Bachelor’s or Master degree in Data Science, Computer Science, Electrical Engineering, or a related field, with specialized knowledge in semiconductor manufacturing processes. Experience in predictive analytics for yield and quality in semiconductor fabs is highly desirable
  
• Technical Skills:Proficiency in programming languages such as Python or R, with preferred experience in machine learning libraries and statistical modeling. Strong background in data analysis, including the use of big data technologies and cloud platforms
  
• Experience with Semiconductor Manufacturing:At least 3 years of experience working in semiconductor manufacturing, particularly in roles focused on process monitoring, yield improvement, and quality control. Familiarity with Fab, Die probe, and Assembly processes is essential
  
• Analytical and Predictive Modeling Expertise:Proven track record in developing and deploying predictive models for yield analysis and quality assurance. Experience with tools like JMP, Minitab, or similar for statistical process control (SPC) and predictive maintenance is a plus.
  
• Cross-Functional Collaboration and Communication:Strong communication skills to effectively collaborate with process engineers, quality assurance teams, and other stakeholders. Ability to translate complex data insights into actionable strategies that improve product yield and quality.
  

Interested applicants, please apply via our corporate website under the requisition number 8439 at http://www.qorvo.com/careers/ with a copy of your detailed resume. ​

• Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the system.
• Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer

• Reports to O&M Manager & Assistant Manager.
• Deliver service and support to the O&M Team when requested.
• Attend to and manage all software or  hardware related errors.
• Work closely with System Administrator to resolve software and  hardware related issues.
• Diagnose and resolve technical hardware and software issues involving BHS Application, network connectivity and more.
• Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
• Follow standard processes and procedures.
• Identify and escalate priority issues.
• Redirect problems to appropriate resource.
• Reviews all system occurrences to prevent recurrence.
• Coordinate and follow up with  Hotline on all reported cases and communicate to the customer where necessary.
• Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services.
• Provide guidance and training to CC room staff on all software related matters.
• Carry out training to staff and conduct practical test during off peak period.
• Coordinate with local equipment supplier/vendors (system related).
• Perform periodically review of system logs, operations report and follow up on action plans.
• Review monthly operations statistics together with the Manager.
• Provide monthly system performance analysis and generate required reports for stakeholders
• Develop and maintain installation and configuration procedures where necessary.
• Maintain operational, configuration, or other procedures where necessary.
• Schedule & deploy firmware updates & patches for equipment (Servers and Network devices) with vendors.
• Stay current with system information, changes, and updates.

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams.

Key Responsibilities include:

• AdministeringcAzure cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.

• Performcsystem administration and troubleshooting activities (including outside normal business hours) in accordance with company policies and procedures.

• Create and maintain documentation and processes for troubleshooting, administration, and configuration on Azure.

• Operate within assigned budget and demonstrates fiscal responsibility. Azure Cost Governance and Optimisation experience preferred.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills.

• Automate everything philosophy to improve development team’s agility.

• Hands-on Infrastructure-as-Code (IaC) on Azure.

• Resident Azure expert, able to train and teach the cloud community within the company.

• Stay up-to-date with Innovations in Data, AI/ML and other cloud technologies that will help the company to reduce cost or improve operational efficiencies.

• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.

• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in Azure Cloud.

• Azure Certified Solution Architect Expert (preferred).

• Conversant with IaC infrastructure definition tools such as Terraform, and Azure Resource Manager, using YAML/JSON deployment templates.

• Python/Ansible/Shell scripting skills for provisioning and automating dynamic cloud infrastructure.

• Hands-on experience with containerization, and orchestration (preferred). Working knowledge of API Gateways and reverse proxies.

• Familiar with DevOps CI/CD pipelines and customisations.

• Strong analytical, project management, communications, and interpersonal skills.

• Demonstrated understanding of cloud infrastructure virtualisation, including security best practices, private networking, and operational monitoring tools.

Job Description:

• Manage accounts of existing customers and ensure sales growth in these accounts
• Establish relationships with new and existing customers
• Attend to inquiries and conduct presentations to prospective customers
• Responsible for sales and marketing of products for respective Business Units
• Achieve sales target on responsible region
• Develop and drive new products business

Job Requirements:

• Diploma or Degree in Engineering, preferably in Mechanical, Electrical or Materials Engineering
• Understanding of the Semiconductor processes is essential
• Frequent travelling around Asia is required to visit customers and suppliers
• Able to speak and write in English and Chinese language fluently (in order to liaise with the English, Chinese & multi-lingual speaking associates)
• Related sales or marketing experience would be an advantage, excellent presentation skills desirable

We are seeking an experienced Data Engineer with a strong background in Hadoop, Spark, and SQL, specifically within the banking sector. The ideal candidate will be responsible for designing, building, and maintaining large-scale data pipelines and platforms to support critical banking applications and decision-making processes.

Key Responsibilities:

• Data Pipeline Development: Design, develop, and maintain efficient data pipelines and workflows using Hadoop and Spark frameworks to support the bank’s data processing needs.
• Data Integration & ETL: Create ETL processes to extract, transform, and load large datasets into Hadoop ecosystems from various banking systems, ensuring data consistency and accuracy.
• Database Management: Write optimized SQL queries to manage and analyze data stored across relational databases, data lakes, and cloud platforms.
• Data Processing & Analysis: Implement scalable data processing solutions to analyze large datasets, provide insights, and deliver solutions for financial services and risk management.
• Collaboration: Work closely with business analysts, data scientists, and IT teams to ensure data solutions align with banking sector needs, including compliance with regulations and reporting requirements.
• Performance Optimization: Fine-tune Hadoop and Spark applications for performance, improving throughput and reducing latency.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Strong years  experience as a Data Engineer, specifically within the banking or financial sector.
• Proficiency in Hadoop ecosystem tools (HDFS, Hive, HBase) and Spark for large-scale data processing.
• Strong experience with SQL and relational databases such as PostgreSQL, MySQL, or Oracle.
• Familiarity with cloud platforms (AWS, Azure) and containerization tools (Docker, Kubernetes) is a plus.
• Experience in data governance and compliance regulations within the financial industry.
• Excellent problem-solving and analytical skills.

• Salary: SGD 6000 - 9500
• Great Work Culture
• Includes comprehensive insurance for self and family. Includes Specialist and Dental Coverage.
• Includes Standard Annual and Sick Leave

Located at Chai Chee

Precision industry (Clean room)

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to become Leader

Requirements

• Diploma in Precision Engineering
• No experience required

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

As an AI research engineer, the candidate will work on an automatic disassembly for EoL waste management. The candidate will assist in:

• Research and evaluate state-of-the-art open and closed-source LLM models and Retrieval-Augmented Generation (RAG) techniques
• Process unstructured technical documents from automotive and EV products to extract relevant text and images using multi-modal LLM
• Assist in developing and refining LLM and RAG models to improve performance, accuracy, and efficiency.
• Collaborate with the team to integrate AI models into broader systems or applications, considering scalability and deployment strategies.
• Document findings, methodologies, and outcomes, contributing to internal reports and potentially patent applications.
• Engage in team meetings and contribute to brainstorming sessions aimed at driving project success.

As a robotics research engineer, the candidate will work on developing a new testbed towards automation autonomous disassembly process in e-waste management. The candidate will assist in:

• Development of the testbed to integrate sensors, robots, conveyor belts, workbench, controllers, etc.
• Programing and integrating industrial robots to perform tasks such as pick-n-drop and execution of disassembly action.
• Development and maintenance of prototype applications based on controllers such as Raspberry Pi and Arduino
• Improving trajectory planning algorithms to ensure high throughput of operations such as pick-n-drop
• Developing automated robot trajectory planning for robotic 3D scanning and disassembly, and automated generation and execution of disassembly actions.
• Closely communicate with other teams and presentation slides

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

This is a global, multi-discipline team responsible for architecting and delivering secure, robust, and innovative solutions which would enable the development teams to build and deploy new applications as well as migrate selected existing applications into the public cloud.

The team works with multiple public cloud providers and are presently looking for an experienced Cloud Engineer familiar with various cloud concepts, services, and tools, preferably from multiple public cloud providers but primarily in the Cloud Identity and Access Management (CIAM) space. The candidate will be involved in multiple aspects of the team’s work, including evaluation of new cloud products and services, and integrating them into standard client cloud solutions.

• Providing IAM solutions for migrating existing or integrating new applications in the Client environment across multiple Cloud providers including but not limited to Azure and AWS
• Provide IAM services for complex, multi-tier applications that are migrating to Cloud Platforms
• Selecting appropriate IAM Cloud controls for migrating applications based on given requirements
• Working in a globally distributed team to provide innovative and robust Cloud centric solutions
• Closely working with Vendors to develop and deploy Cloud services to meet customer expectations
• Integrate, configure, document, and deploy compliant infrastructure and supporting services in the Cloud platform
• Design, Optimization and Document the Operational aspects of the Cloud platform
• Troubleshooting problems, resolving root cause, and where possible, fixing the bug(s)
• Collaborate with Risk Management to ensure necessary controls to Cloud services are deployed and tested Skills Required:
• Strong knowledge of Azure AD and related services such as Conditional access, Identity protection, Privileged identity management, etc.
• Strong knowledge of authentication with SAML, OAuth, OpenID, and Kerberos
• Experience in providing Federated Identity with solutions such as PING Federate or ADFS
• Knowledge of the Zero Trust Architecture principles
• Prior experience in providing RBAC solutions for AWS and Azure
• Experience creating technical architecture documentation
• Strong communication and written skills
• Strong scripting and automation abilities including PowerShell and/or Python

Skills Desired:

• Prior experience in the Identity space with a background in Active Directory or similar LDAP stores
• Working knowledge of Azure Active Directory Connect synchronization software or similar technology
• Prior experience using compliance assurance tooling such as Prisma Cloud
• Prior experience with products from HashiCorp such as Terraform, Vault and Consul
• Prior experience with risk control frameworks and engagements with risk and regulatory functions
• Knowledge and experience of working with CI/CD frameworks and methodologies such as automated testing (unit / integration) and release pipelines (e.g. Jenkins, GitHub Actions)
• Experience in the financial industry

• Primary skillset
• Have hands-on exposure to the latest exciting technology trends in creating, managing, and improving CX (Nice in contact) for our users – including AI, Bot, Voice Biometrics, Real-Time Analytics, and Interactive Guidance.
• Have direct involvement working with end-users to understand their business strategies, enabling us to help them achieve company goals and outcomes through the use of CXone solutions.
• Be innately curious, with a passion and eagerness to have hands-on technology. Build and create solutions that help end-users meet their CX objectives.
• Have the desire to work independently, flexibly and possess critical thinking in creative solutions for our end-users
• Be able to create a customized demo and have the opportunity to tell the story that showcases the solution in a persona and value-based manner for the applicable user roles of CXone
• Discover user needs that translate into hands-on workshops, sandbox experiences, or proofs of concept to help customers realize the value of CXone
• Have access to a collaborative, team-oriented environment, along with access to other internal resources across the organization to help you understand and solve complex technical challenges while participating and contributing in key areas of experience and strength.
• Have access to actively participate in learning from hands-on CXone Product training, workshops, including live, on-demand, and in-person, learn competitive offerings that allow you to continue to be a trusted advisor to the users while ensuring value is realized from our solution.
• Be able to work in a fast-paced, cross-functional team while being able to multi-task, prioritize and be detail-oriented – both oral and written.
• Be able to demonstrate an understanding of security, how it applies to our customer's security needs, and able to articulate a solution that meets their needs, both in design, transit, and at rest.
• Have existing experience in CCaaS or experience working with Cloud products.
• Have 8-10 years of work experience, preferred experience in technical training, implementation, integrating to CRMs, DBs Omni-channel, other software implementation or development/coding experience
• Have bonus experience with REST, JSON, and APIs
• Must be well versed in using Microsoft Excel
• Has experienced in deploying Regional or Global projects
• The following are the CXone products and tools we need support from the engineer:
• Supervisor tool
• Performance Management tool
• Interaction Analytics
• CXone Predictive Behavioral Routing
• Feedback Management Tool
• WEM Enterprise
• Auto Attendant
• MAX and MAX integration
• CRM agent Applications
• Data Dictionary
• Pre-Build Report
• Custom Reporting
• Data Download Report
• Direct Data Access
• Dashboards
• Get Studio
• ACD scripting
• Developer Portal
• IVR
• Cloud Storage
• Workforce Intelligence.
• Secondary skillset
• 1. Support Avaya UC and CC implementation and operations
  2. Support NICE recording solutions implementation and operations
  3. Support IP Telephony, VLAN, LAN, and WAN
  
  The following are the products we need support from the engineer:
• Avaya Comms Mgr
• Avaya Session Mgr
• Avaya System Mgr
• Avaya Aura Messaging
• Call Accounting
• Avaya CMS
• Avaya Utility Server
• Avaya SAL Gateway
• Avaya Agent Map
• Nice Applications/IC
• Nice Storage Ctr
• AES