Responsibilities :

· Develop or prepare planning for assigned projects.

· Liaise and coordinate with client, consultants, authorities, sub-contractors and etc.

· Liaise with utility agencies for any advance diversion work.

· Supervision of pipe laying and pipe jacking works.

· Preparation of daily jacking record and progress report.

· Provide engineering support in tendering of new project.

· Performs design calculations, assist with budget review.

Requirements :

· Possess a degree in Civil Engineering recognised by Singapore Professional

Engineers Board

· Minimum of 5 years of experience in pipe laying and pipe jacking works.

· Experience with AutoCad.

· Possess Class 3 driving licence.

· Able to work independently.

Responsibilities

· Responsible for the service management in the maintenance services

· Prepare and maintain project execution plans, and track all activities against the plan, providing regular and accurate reports to internal management and customer management

· Deliver quality outputs based on defined processes, review project performance and take timely corrective actions where necessary to ensure that project performance targets are achieved; identify and mitigate risks before they seriously impact the project delivery

· Monitor and control allocated manpower, associated revenue costs and all capital costs against the project budget

· Provide effective leadership to the project teams and ensuring that the team members are motivated, and developing their technical competencies and knowledge base

· Participate in client / partner contract negotiations and pre-sales solutioning support to sales team

· Manage a team and ensure SLA are fulfill

Requirements

· Degree in IT / Engineering, or diploma with years of experience equivalent

· At least 5 years of experience in managing large-scale system and engineering integration projects and cross-functional delivery teams

· Experience in turn-key development, implementation and maintenance of large-scale, multi-platform, multi-vendor systems in the IT and engineering domain

· Large-scale program management of multi-service line teams, including strong project management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance and situational negotiations

· Proven track record in managing multi-million dollar projects in the government and/or commercial sectors

· Proven record of successful staff management in the area of leadership, staff motivation, performance appraisal, professional development and recruitment

· “Hands-on” attitude

· Good presentation skills, communication, negotiation, interpersonal skills and customer-service orientation

· Knowledge of Voice switching system will be a plus

· Professional project management certification (e.g.. PMP, ITIL, etc.) is preferred

· Preferably with Class 3 driving license

· Working location is in Ang Mo Kio

• This is a 2 years’ direct contract

· Singaporeans only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

• Responsible for designing new products and processes
• Responsible in identifying areas for improvement, maintaining high levels of manufacturing and product quality
• Responsible for ensuring cost-efficiency and conformance with regulatory standards.

Requirements

• Min Degree in Electrical & Electronics/ Mechanical/ Electromechanical/ Mechatronics/ Optics and Photonics Engineering or relevant
• Min 2 years of working experience in manufacturing/ production industry
• Experience in optics/ lasers/ optical microscopic imaging/ multi-channel fluorescence system used in analytical equipment is an added advantage.
• Experience in using multi-meter, function generator and oscilloscope.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Responsible for developing of test scripts, issues tracking and test management
• Responsible for conducting qualification test of new product or revised component with issuing of test report and recommendations to the test findings
• Responsible for testing accordance to applicable product standards, guidelines, regulations and dormakaba Corporate Standard (DCS)
• Responsible for preparation of samples and coordinate with PQS EN or certification bodies for product certification
• Responsible for evaluating and analysis of competitors’ products – teardown analysis, VA/VE

Requirements

• Min Diploma in Engineering or relevant
• Min 2 years of working experience in production quality or test lab.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for developing applications for projects including graphics, reports and calculations
• Responsible in conducting internal testing and acceptance tests and user training
• Responsible for preparing documentation including design specifications and manuals
• Responsible for providing high quality technical support to our customer
• Responsible for conducting onsite routine health check of the systems installed at customer base and documenting troubleshooting and problem resolution steps

Requirements

• Min Diploma in Computer Science or relevant
• Min 2 years of working experience in Project Management in SI Industry
• Proficiency in programming like Visual Studio, ASP and Java, MS Office with VBA and industrial automation is an advantage
• Knowledge in Microsoft SharePoint 2007/2010 (MOSS/WSS) is an advantage

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for providing support on maintenance project.
• Responsible for handling system administration, network support, implementation, troubleshooting in Windows / Linux / Unix.

Requirements

• Min Diploma in Electrical/Electronic Engineering, Computer Science/ Information Technology or equivalent.
• Min 2 years of working experience in managing LAN / WAN / Routers / Switches / DNS / Firewall and Milestone System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Astek International is proposing an opportunity for Full Stack Developer / Software Developer to support our project based in Singapore.

Responsibilities

• Participate in the design and implementation of sophisticated software systems front end and backend with a focus on React/Java development.
• Participate in software design and code reviews. Reviews include other Software Engineers and are held to ensure a high level of software quality and to share knowledge with team members
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Develop modern web development and DevOps practices to develop, test, debug and deploy
• Use the business process requirements to drive the detailed design of the application and technical architecture components.
• Maintain a high level of proficiency with Computer Science/Software Engineering knowledge and contribute to the technical skills growth of other team members
• Participate in the planning, creation and execution of automated test cases and load/performance testing
• Anticipate, identify, track and resolve issues and risks affecting the delivery

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years’ experience in full stack development framework
• Front-end development such as HTML5, CSS3, JavaScript, jQuery, React.js, TypeScript, ES6
• Strong knowledge in Java, Python, Spring/Sprig Boot, Redis, Flask etc
• Experienced in Oracle, Amazon Aurora (MySQL)
• Experienced in Web DevOps & Test: Git, Grunt, Bower, npm, Jasmine, Selenium
• Technically competent in Micro Services / Web Services, APIs to design Restful services

Salary: $4,300 Basic + Transport Allowance ($1,200 with own car / claims if without) + OT Pay + Standby Allowance $350
Work Days: 9am to 5:45pm from Mon to Fri
Work Location: Paya Lebar (near MRT)

Responsibilities:
• Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with company’s range of products.
• To plan corrective and preventive action visits for local customers.
• Provide technical support to local customers to ensure customer needs are met.
• Adhere to procedures and processes to ensure department’s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Review and maintain spare parts to support operations.
• Required to provide 24 hours standby for local customers on a weekly rotational basis.

Requirements:
• Diploma / Degree in Biomedical / Mechatronic / Electronics Engineering or equivalent
• At least 3 years of field service work in medical related equipment or in vitro diagnostic device
• Proficient in Microsoft office applications
• Good communication and interpersonal skills, resourceful, analytical, strong trouble shooting skills, customer focus, team spirited with positive working attitude
• Maintain at all times the highest standards of professional and personal conduct when interacting with internal external customers
• Willing and able to be on standby 24/7 for 2 weeks in a month (with standby allowance and overtime pay)

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065
www.united-personnel.com

EA Licence No.: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

Responsibilities

• Responsible managing waste water plant & DI water plant with existing chemistries, instrumentation.
• Responsible for providing technical support to the plating department water treatment, laboratory and engineering and
• manufacturing activities
• Responsible for leading the water treatment section to resolve all issues related water.

Requirements

• Min Degree in Engineering or relevant
• Min 3 years of working experience in manage water treatment system

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

1. Work on construction site supervisiong landed residential housing projects.
2. Planning, scheduling & control of manpower & material.
3. Prepare works program, schedulling, monitoring progress and prepare progress reports.
4. Manage group of construction workers.
5. Supervise subcontractors and conduct QC checks.
6. Prepare shop drawings, method statements, proposals & technical submissions.
7. Knowledge & experience in AutoCad and MS Project.
8. Implement site safety measures & controls and liaise with Authorities.
9. Implement covid safe management measures.
10. Attend meetings and liaise with clients & consultants.

• Assist as the engineering liaison between the company, customers, principals and contractors.
• Plan and monitor program activity to achieve an “on-time” result including follow-up with principal/suppliers.
• Join project meetings to collect and disseminate information pertaining to projects to relevant parties.
• Oversee project works, co-ordination of repairs, replacement and replenishment of consignment stocks.
• Deliver technical specification review and resolution for the range of technical products and services.

Requirements:

• Diploma in Electrical Engineering or equivalent
• At least 2 years of project management experience and able to read electrical drawings.
• Must possess own transport to do site visits.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Collaborate with the sales team to process orders, quotations, and contracts.
• Ensure accurate and timely entry of sales orders into the system.
• Prepare and maintain sales-related documents, including proposals, contracts, and reports.
• Assist in the creation of sales presentations and marketing materials.
• Manage order processing activities, including order entry, tracking, and fulfilment.
• Coordinate with logistics and warehouse teams to ensure on-time delivery.
• Utilize CRM systems and other sales support tools to manage customer information and sales activities.
• Assist in handling post-sales activities, including addressing customer concerns and resolving issues.
• Collaborate with technical support teams to ensure customer satisfaction.
• Coordinate and schedule sales meetings, including preparing agendas and documentation.
• Monitor and report on sales team performance, tracking key performance indicators (KPIs).
• Assist in preparing sales forecasts and performance analyses.

Requirements:

• Minimum Diploma in Mechanical / Electrical / Electronics / Chemical or equivalent
• At least 2 – 3 years of relevant sales support experience in process control / instrumentation / Automation industries
• Good communication and interpersonal skills
• Familiar with CRM

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Responsibilities

• Responsible for mechanical design on high precision and high dynamic mechanisms for semiconductor packaging equipment which covers for material handling and tooling design
• Responsible for continuous design improvement activities such as Design for Manufacturing Equipment
• Involve in Cost reduction programs

Requirements

• Min. Bachelor’s degree in Mechanical / Mechatronics / Material Science Engineering
• Min. 8 years of relevant experience is required for this position
• Proficiency in Solid Edge, Pro-E and AutoCAD
• Able to use Computerized Engineering Tools for structural, design synthesis, computational fluid dynamics (CFD), thermal fluid and modal analysis on mechanical system
• Strong knowledge in the following areas:

1. Electromagnetic devices and actuator selection
2. Kinematics and kinetics as well as strength of materials in design
3. Vibration mechanism, vibration suspension, vibration isolation and vibration control
4. High precision manufacturing processes

If you believe in delighting customers, have high standards and are resourceful, we want to hear from you.

Mission
Write production-ready software designed for supporting business growth and bringing Grain's' delightful

experiences to customers through teamwork and discipline.

Outcomes

1. Contribute to the backend service performance and reliability, including our Ruby on Rails servers, GCP deployments, and Cloudflare workers.
2. Write high-quality code that is accompanied by robust and meaningful tests.
3. Be proficient with profiling and solve performance bottlenecks.
4. Create scalable and informative documentation to scale knowledge and communication.

Competencies

• Proficient in writing Ruby.
• Proficient in writing tests with RSpec.
• Proficient in writing Javascript / Typescript.
• Experienced with Ruby on Rails framework.
• Proficient in writing SQL.
• Experienced with Postgres.
• Strong understanding of command line and toolchains (e.g. Zsh, Vim, Tmux).
• Have a good grasp of serverless paradigms including deployments, scaling and security.
• Experienced in GraphQL or is willing to learn.

Responsibilities

• To lead the engineering team by setting high standards and creating scalable processes.
• Own the engineering team outcomes and support product management efforts.
• Be responsible for the technical interview process of hiring new engineers.
• Design and architect existing or new systems and platforms.
• Be responsible for creating a culture of code reviews and pair programming.
• Coach and mentor the team to be proficient in testing and completing the work by documenting all necessary information to the product manager or stakeholder.

What’s in it for you

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training and in-house opportunities to help you grow.
• Other benefits include a competitive compensation package and birthday leave.

You should include these in your application:

• CV or LinkedIn profile
• Tell us about a time you had to work on a highly challenging task. How did you overcome it?
• What motivates you?
• What's your favourite food and where do you get it? Why?
• A good way to start is to read about what it is like working at Grain: https://www.notion.so/grain/Working-at-Grain-96bff3bba5e84ababe6fb7743b49489f

• Manage a team of high calibre Software Engineers
• Recruit, hire, mentor, and coach Software Engineers
• Manage and execute against project plans and deliver commitments within a professional, high paced engineering environment
• Interface with internal/external customers to understand requirements, set priorities, and communicate direction and progress
• Define project scope, timelines, and resource allocation
• Drive improvements in software engineering practices
• Submit proposals and progress reports
• Design/Architect new software products
• Create product roadmaps for existing & new software products
• Keep abreast of current industry trends

Requirements

• Degree in EEE/Computer Science/Computer Engineering or equivalent
• Minimum 8-10 years of technical experience in software development
• Experience designing software architectures for scalability, reliability, and performance
• Solid critical-thinking and decision-making skills
• Proficient in finding creative solutions to complex problems
• Ability to collaborate with and lead colleagues
• Excellent verbal and written communication skills
• A passion for people management and mentorship
• Strong leadership, communication, and organizational skills
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Location: Jurong East

Working Hours: Mondays to Fridays @ 9:00 am – 6:00 pm

Cost Range: S$8k to S$9k

Requirements

Technical + Junior management role

1. Role and responsibilities

o This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.

o Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.

o Undertake tickets that are beyond the capability of Tier 1 Engineer.

o Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.

o Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.

o Devise technical propositions with validation to address highly challenged situations.

• Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
• Pick up new skillset for work requirements.
• Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.

1. Technical Competency

Tier 2 must be skilled in the following:

Products Knowledge

• Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
• I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

Hands-on Skillsets

Hardware Issue / Patching / Vendor Engagement

• Provide remote or physical onsite support to rectify the technical issue.
• Understand the escalation process well enough to provide timely and accurate support to the team members.

Troubleshooting Skillset

Strong troubleshooting Knowledge in:

• Strong technical competency. Able to resolve 70% of the tickets undertaken.
• VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
• First Hop Redundancy Protocols (HSRP, VRRP – with and without object tracking).
• EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
• IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and non-VRF routing.
• Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS
• Intermediate understanding of Multicast (PIM-SM) – Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
• VRF-based troubleshooting for IP routing and Multicast.
• ACL, AAA, 802.1x, Radius and TACACS+.
• NTP, Syslog, local logging
• SNMPv2 & SNMPv3 – SNMP polling vs trap.

1. Mastery of New Technology

• Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
  • Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
  • Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing – air-gapped environment (SLR, PLR))
• High-level understanding of Cisco ISE for 802.1x and AAA
  • Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
  • Able to articulate the function of 802.1x and AAA in an operational or failure state. What are the workarounds if ISE’s services have misbehaved or failed.

Responsibilities:

✅Develops new polymeric materials and processes.

✅Consultation to various product groups on materials related issues.

✅Works with internal on engineering, supply chain, manufacturing, quality, reliability issues

✅Apply knowledge to various engineering projects on materials and material processing issues

✅Provide advice for material selection, property data, failure avoidance

✅Develop new polymer compounds via internal mixing, mill mixing or other methods.

✅Support polymeric materials manufacturing processes

✅Provide and troubleshoot polymer manufacturing parameters for production processes

✅Perform failure analysis of polymeric materials for manufacturing processes and perform data analysis

✅Provide material consultation to customers

✅Preparation and maintenance of presentations and other procurement documentation

Requirements:

• Diploma/Degree in Polymer Engineering/Chemical Technology
• Background in Elastomer/Rubber material polymer engineer with 3 years experiences
• Knowledge in measuring roughness and operating Keyence scope
• Ability to find root causes and provide preventive actions to present to customer

Interested applicants, please send in your updated resume by clicking “Apply Now”

Lin Weikang

Registration Number: R21102570

Workstone Pte Ltd

EA License Number: 19C9998

JOB DESCRIPTION:

• Provide Quality Operation support on the production floor.
• Work closely with production personnel on the investigation of root causes of non-conformance and procedural failures
• Participate/Perform discrepant material disposition.
• Ensure corrective actions are in place and implemented for all non-conformances detecte
• Manage a team of Quality Inspectors.
• To review and approve required specifications and revisions in documentation prior releasing for production or customer
• Participate in problem solving and root cause analysis using standardized investigation tools.
• To review and approve process routers prior to releasing for production
• To prepare monthly quality & HSE non-conformance analysis and KPI report
• To review and approve process routers prior to releasing for production
• To prepare monthly quality & HSE non-conformance analysis and KPI report
• Review and analyze Quality Indicators and collaborate with manufacturing department to proactively resolve non conformances and operational issues.
• To conduct process audit and internal quality audit
• Process inspection on sub-contract suppliers and maintenance of Approved Vendor List (AVL)
• Responsible for ensuring work is carried out in accordance with documented procedures
• Actively participate in development of HSE matters in areas of hazard / incident identifications, risk assessments and determination of controls

REQUIREMENTS:

• Diploma/Bachelor degree in Precision Engineering, Mechanical Quality, Engineering or equivalent.
• Minimum3years of Quality Assurance experience.
• Strong knowledge and skill in CMM programming.
• Great Interpersonal skills and customer oriented.
• Good initiative and a fast learner with good orginizing skills.

Assist and report to the Project Manager.

Supervise site works according to the quality and EHS requirements.

Ensure that the works are carried out according to the approved drawings, quality procedures, ISO requirements, technical drawings and sub-contract agreements.

Ad-hoc matters as assigned by the PM.

EA Licence No. 16C7962

This is a 6 months contract (no extension) assigned to our client

Work Location: To be confirmed

Salary Range : $5,000-$7,000

Job Description

1. Active Directory Management

2. Expert knowledge in Microsoft Active Directory administration/migration and MS Cluster/HA setup.

3. Able to design and solution for migration Microsoft products

4. Strong Windows server administration skills

5. Part of the Technical Architect team leading the implementation and migration activities as part of

the upcoming Tech Refresh

Responsibilities:

• Manage automation component such as PLC, DCS and SCADA
• Inspection, troubleshooting, repair and preventive maintenance of the functions
• Write and revise of the safety procedures and technology archives
• Handle maintenance contractors, quotes, register and update contract management system
• Prepare and maintain spare parts ledger, dynamic updates, account was consistent.
• Handle IT related job
• Adhoc work assigned by supervisor

Requirements:

• Diploma/Degree in Electrical/Electronic Engineering
• Min 3 Years of working experience in the related field
• Experience in troubleshooting DCS, PLC, SCADA

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang

Registration Number: R21102570

Workstone Pte Ltd

EA License Number: 19C9998

Responsibilities

• Responsible for ensuring that corrective actions are in place and implemented for all non-conformances detected during audits
• Responsible for liaising with production side on the investigation of root cause of non-conformance and procedural failures
• Responsible for reviewing and approving required specifications and revisions in documentation prior releasing for production or customer
• Responsible for conducting process audit and internal quality scheduled/unscheduled audit
• Responsible for ensuring work is carried out in accordance with documented procedures

Requirements

• Min Diploma in Mechanical Engineering, Manufacturing or other relevant discipline
• Min 3 years of working experience in CNC/ Precision/ Machining Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

§ Plant Design using SP3D and Drafting.

§ Preparation of piping Layout drawing, Isometric drawing from piping Layout for fabrication and erecting work.

§ Checking of isometric as per Piping layout, Line List, P&ID & Piping Specification.

§ Co-ordination with Client, vendors and internal disciplines for approval, Cad & Isometric release to site work.

§ Modification of P&ID as per final designed Isometrics.

§ Preparation of Bulk MTO using P&ID, Piping Material Specification and Valve Datasheet

§ Stress Analysis part using CAESAR—II including identification of stress critical lines, preparation of stress Critical Line List.

§ Stress Analysis of piping system as per ASME 31.3 thereby ensuring stresses and displacements are within Limit.

§ Flange Leakage Calculation.

§ Analyzing for Wind & Seismic load as per stress design criteria.

§ Slug force calculation.

§ Equipment Nozzle compliance with applicable API, ASME, WRC, Tank nozzle with project specific codes.

EUC Engineer (Fixed shift)

Brief Description:

End-User Support, strong in supporting all windows, iOS, and macOS systems, applications, and networking related.

Responsibilities

• Experienced in troubleshooting both desktop/laptop hardware and software.
• Single point of contact for end-users to log incident and service requests via email and hotline.
• Support user queries or issues are captured and validated for further processing.
• Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
• Adhere to the SOP and Policy defined.
• Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
• Implementing best practices to reduce time and increase efficiency.
• Incident ownership, monitoring, tracking and communication with all parties.
• Focus on First Call resolution to ensure early closure of tickets.
• Day-to-day onsite IT support for hardware and software issues involving end-user desktops/notebooks, client’s network connectivity
• Install applications/software and apply updates/patches to desktops, notebooks and other end-user computing devices
• Preparation of desktop/notebook system image
• User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
• Perform file backup, migration and restoration for end-users' desktops/notebooks

Requirements

• Higher Nitec and above in Information Technology or related field
• Provide IT technical service desk and onsite support for end-user services
• Support desktops, notebooks, printers and other hardware components.
• Minimum 3 years of IT (EUC) relevant experience with hands-on experience in Apple products, applications and networks.

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Location: Jurong, Suntec, East Coast, Punggol

Working Hours: Fixed shift
i. Mon – Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon – Fri 10:00 am to 7:00 pm (onsite)

Commencement: Immediate