We are looking for a Product Specialist to join one of our Central teams focused on Tooling Excellence.

This role offers an exciting opportunity to drive impactful projects that improve processes and tools, delivering measurable results for our operations and customers. If you enjoy solving complex problems, collaborating across teams, and turning data-driven insights into actionable improvements, we’d love to hear from you!

In this role, you'll add to Wise mission by:

• Deliver Process and Tooling Improvements: Lead medium-sized projects from start to finish, including scoping problems, planning timelines, collaborating with teams, and ensuring timely delivery of solutions.
• Optimize Processes: Identify inefficiencies in current processes, propose solutions based on data and feedback, and design improvements to increase team efficiency.
• Use Data to Drive Decisions: Analyze performance metrics and trends to monitor project success, identify risks, and provide updates to stakeholders.
• Collaborate Across Teams: Work closely with product, engineering, and operations teams to implement new tools or enhance existing ones, ensuring alignment with company goals.
• Support Stakeholders: Translate customer and team needs into actionable requirements, helping operational teams execute solutions that reduce manual work and improve the user experience.
• Manage Risks: Partner with risk teams to ensure compliance and mitigate potential challenges related to tools and processes.
• Communicate Effectively: Share updates, present results, and maintain alignment with internal and external stakeholders throughout project lifecycles.
• Mentor Team Members: Contribute to the development of peers and junior team members through knowledge sharing and guidance.

We’re looking for someone who brings:

• Product Sense: Strong understanding of user needs, with the ability to design and improve processes and tools that enhance the customer experience while meeting business objectives.
• Project Management: Proven experience managing projects end-to-end, including scoping, planning, and stakeholder coordination.
• Analytical Skills: Proficiency in SQL and data tools to set KPIs, track progress, and measure outcomes.
• Problem-Solving: Strong ability to break down complex challenges into actionable solutions aligned with business goals.
• Stakeholder Engagement: Excellent communication skills to influence, align, and collaborate across diverse teams.
• Process Design: Experience optimizing workflows and tools to enhance efficiency and user experience.
• Ownership: Proactive in driving initiatives and taking accountability for results.
• Adaptability: Resilience in navigating change and adjusting priorities in a dynamic environment.
• Team Collaboration: Experience mentoring or supporting team members to foster growth and knowledge sharing.

Additional information:

• This role is only open to Singapore citizens and PRs only - no sponsored visas
• You should have 3-5 years of relevant working experience

Why Join Us?

This is a unique opportunity to make a tangible impact on processes, tools, and customer experiences while developing your skills in a collaborative, innovative, and fast-paced environment.

Along with your resume, please submit a cover letter explaining why you’re excited to join Wise and how your skills and experience align with this role. Please note that applications without a cover letter will not be considered.

Additional Information

#LI-RS1

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

As a Case Specialist, your key responsibilities include:

• Contact customers to educate them about seeking third party claim recovery for their IncomeShield claims;
• Assist the customers, wherever possible, in their third party claim recovery journey;
• Build relationship with the customers to secure future third party claim recoveries;
• Attend to enquiries raised by customers relating to their IncomeShield claims;
• Check payment details made by third party insurers to allocate these payments correctly to their respective claim numbers
• Contact third party insurers to check payment details for those payments which we are unable to link to their respective claim numbers; and
• Undertake any other duties and projects assigned by the supervisor.

Qualifications

• Possess a Degree/Diploma or equivalent
• Experience in the insurance industry with relevant insurance qualifications will be advantageous
• Customer centric with good customer servicing skills
• Team player and self-motivated
• Strong writing and communication skills
• Meticulous with a keen eye for details

• Provide technical support and expertise for enterprise applications, ensuring smooth operation and performance.
• Configure, install, and maintain software applications based on business requirements.
• Troubleshoot and resolve application-related issues in a timely manner.
• Collaborate with stakeholders to gather and document requirements for application enhancements.
• Manage software updates, patches, and upgrades to ensure application security and efficiency.
• Create and maintain technical documentation, including user manuals, workflows, and training materials.
• Assist in testing and quality assurance for new application features or integrations.
• Monitor application performance and conduct regular audits to optimize usage.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Train end-users and provide guidance on best practices for application usage.

Looking for an innovative and experience Procurement Specialist to support the roll out of sourcing module as part of next-gen digitised procurement lifecycle. In this role, you will be responsible to drive adoption of the Sourcing Module, guide and manage communications to both internal & external (vendors) stakeholders, conduct User trainings and support review of any stakeholder pain points.

Responsibilities:

• Educate internal and external stakeholders how to use the Sourcing Module
• User training for the Sourcing Platform.
• Day to day user support on Sourcing Platform.
• Facilitate data collection and feedback from users in SG and subsequently in the overseas locations to provide necessary input for the development and/or improvement of Sourcing Module as needed.
• Creating a project plan for each of Business Unit, detailing the tasks that need to be completed for the timely orientation of the Sourcing Module to the users.
• Maintain close engagements with users throughout the rollout to obtain feedback and to drive adoption.
• Set up eDM to notify users of the change.
• Identify opportunities for operational improvements for ongoing simplification of processes in the overseas location. Work on recommendations for procurement process simplification based on consultation with stakeholders.

Requirements:

• Bachelor’s Degree or equivalent with minimum 5years of relevant experience
• Proficient in Procurement Sourcing Process have related experience in Projects involving digital transformation
• Proven experience working with Procurement System and familiar with Procurement Sourcing Process.
• Experience soliciting, gathering, and analysing user input and requirements.
• Experience with eDM and communicating change.
• Conducted user training, able to multitask effectively.
• Strong analytical and problem-solving skills, able to work independently and as part of a team.
• Excellent organizational, time management skills and detail-oriented
• Possess strong communication, customer service skills and presentation skills

To apply:

Interested candidates please click apply https://www.rmaconsultants.com.sg/employment/procurement-specialist-eastcontract-1-year-up-to-7k-listing-194.aspx or submit your updated resume in MS Word format to [email protected] stating your availability and reason(s) for leaving. All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform you that only shortlisted candidates will be notified.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Belinda Ho EA Regn No R1876407

RMA Consultants Pte Ltd EA License No 93C4403

Seeking candidates with Audit experience and seeking a change of career to accounts, finance roles.

You should have audit experience, coupled with Journal, month-end review, statutory/annual audit.

Incumbent needs to have some level of ERP system hand-on experience , understanding of accounting system flow, and full set of accounts experience. Those with Audit, system migration, implementation will be a plus.

The Accounting Management Specialist is responsible for maintaining accuracy of the financial statements for multiple legal entities:-

Job Duties & Responsibilities

• Respond to inquiries with explanations referencing local GAAP

• Assist with STAR pack checklist and reconciliation template. Obtain inputs from BPO Management

• Prepare monthly statutory (T-Company) JEs required for financial statements (US GAAP to local GAAP)

• Gather/prepare transfer pricing documentation

• Assist with the gathering/preparation of transfer pricing documentation

• Support preparation of government statistical reporting

• Support OneSource- template reviews, tool & GAAP/ legal updates, functionality

• Prepare audit adjusting journal entries as directed by the ACR management

• For issues identified through statutory audits, Investigate root causes, contribute to remediation plan and report the status and timing of open issues

• Prepare and submit pre-audit requests as determined by the external auditor

• Support statutory audit issue identification and draft resolution

• Consolidate tower variance analysis into an entity level view and follow up with BPO Mgmt Team as necessary

• Serve as a partner to business owners of assigned entities and facilitate monthly pre/post close calls

• Produce entity close packages for regions including variance analysis, risk and issues log, and Balance Sheet Aging

• Produce other reports including NRE reporting

• Distribute and analyze results of customer satisfaction survey

• Prepare Director’s Pack prior to obtaining signatures

• Manage Pension accounting. Non-Material plans are not evaluated or reviewed by the Corporate team, but are required for US GAAP and Local GAAP accounting

• Manage Intangible accounting. Local accounting teams need to monitor compliance with US GAAP and Local GAAP policies. Assets should be monitored for impairment testing based on both US GAAP and Local GAAP rules.

• Support Assistant Manager in review and approval of Journal, variance analysis and Corporate ISBS commentary

Requirement:-

• Minimum Bachelor’s degree in Accounting/Accountancy

• Possesses at least 1-3 years relevant experience in accounting or internal audit or public accounting in any industries

• Applies accounting theory and principles are mandatory

• Attention to detail and possess good analytical, problem solving skill

• Good written, verbal and interpersonal communications skills to work collaboratively with different stakeholders and remote teams

• Proactive and independent team player who enjoyed working in dynamic environment

• Proficient in Microsoft Office applications especially Excel, ERP system

Candidate will be assigned to support any of the team in the relevant area of expertise (ie. AR, AP, Bank, Payroll, Fixed Asset/Lease, Intercompany)

Work Location : EAST with MNC

This is a temp role and subject to further extension or further opportunities

Key Responsibilities:

• Design and deploy functional networks (LAN, WAN, WLAN, VLAN) & security (FW, NAC) solutions tailored to client needs
• Configure and install routers, switches, wireless controllers, firewalls and other network devices
• Monitor network performance and integrity, ensuring high availability and reliability
• Troubleshoot and resolve network issues escalated by support teams
• Communicate with clients to understand their requirements and provide technical support
• Maintain comprehensive technical documentation
• Propose and implement improvements to network performance, security, capacity, and scalability
• Participate in project deployments, ensuring seamless integration and implementation of network & security solutions

Requirements:

• 3 to 5 years of experience in the networking field, preferably with a systems integrator
• Hands-on experience with wired and wireless networking deployment
• Aruba Wired or Wireless certification is a must
• Well-versed with the different types of network routing and switching technology.
• Knowledge of wireless technology and products.
• Proven experience as a Network Engineer or in a similar role
• In-depth knowledge of best practices in network management, control, security, and monitoring
• Good experience with firewalls, VPNs, remote implementations, and troubleshooting
• The ability to set up and configure server hardware will be an added advantage
• Excellent organizational, prioritization, and multitasking skills

Join the Singapore Civil Defence Force (SCDF) - The Life-Saving Force

We are a team of elite emergency response professionals from the Fire and Rescue Service (FRS) and the Emergency Medical Service (EMS), that are dedicated to saving lives and protecting property. Join us to be part of a family that strives to safeguard and make a difference in the lives of our citizens, in both peacetime and emergency.

Lifesaving. It's Life Changing!

What the Role Is

Be the source of courage and compassion. As a Paramedic Specialist (PRS) with the SCDF, you will be trained to provide first-class prehospital care. When others panic, you are calm and quick to assess and address the patients' needs.

As you progress in your career, you can expect to take up higher appointments such as chief paramedic, paramedic instructor, medical training coordinator etc. In addition, each officer will have an opportunity to further their clinical knowledge and be a Level 4 Certified Paramedic. Good performing PRS can also look forward to accelerated advancement opportunities, where they can be directly promoted to the rank of lieutenant and beyond.

Upon joining SCDF, you can look forward to securing stable full-time employment with an enticing remuneration package. Candidates can stand to earn between $2,450 to $3,550, inclusive of monthly frontline allowances.

What we are looking for

• Diploma from Polytechnic, Higher NITEC in Paramedicine & Emergency Care, IB, NUS High School, NAFA, LASELLE
• Full colour vision
• Male applicants must be PES B and above
• Minimum pass standard for IPPT[BL2]
• For Pre-enlistees, there will be a 5-year Minimum Term of Engagement (MTE) bond in lieu of the National Service’s obligation.

Sign On Bonus

As a successful applicant, you will receive a $30,000 sign-on bonus (subject to eligibility) upon emplacement.

As valued members of SCDF, employees stand to benefit from a range of perks and privileges, including:

• Annual increments
• Performance bonuses
• 14 to 18 days’ vacation leave (inclusive of other leave types)
• Medical and Dental Subsidies
• Employee welfare benefits
• Yearly $700 learning and development subsidies to better support MHA’s officers’ professional and personal growth, health and well-being.
• Strategic Payment Scheme e.g. cash payouts of three months (Lieutenant and below) quantum upon reaching their 3, 6, 9, 12, 15, 20, and 25 years in service.
• Invest Retirement Package - A contribution equivalent to 7.75% of your gross salary will be credited monthly into your retirement account.
• Group insurance

For more information, please visit the following links

SCDF Corporate Website (Career Pathway and Renumeration) - https://www.scdf.gov.sg

SCDF Career Microsite (Interactive Experience on Career Journey) - scdfcareers.sg

Join the Singapore Civil Defence Force (SCDF) - The Life-Saving Force

We are a team of elite emergency response professionals from the Fire and Rescue Service (FRS) and the Emergency Medical Service (EMS), that are dedicated to saving lives and protecting property. Join us to be part of a family that strives to safeguard and make a difference in the lives of our citizens, in both peacetime and emergency.

Lifesaving. It's Life Changing!

What the Role Is

Be the source of courage and compassion. As a Fire and Rescue Specialist (FRS) with the SCDF, you will be trained to be a motivated leader skilled in fire prevention, fire response, fire investigation, emergency rescue and equipped with Emergency Medical Technician (EMT) skills. Opportunities for further specialisation (e.g. Disaster Assistance Response Team, Hazardous Material Specialist, Marine Specialist) and skills upgrade across a myriad of career pathways will also be available after foundational postings.

As you progress in your career, you can expect to take up higher appointments such as Fire Station Deputy ROTA Commander, Fire & Rescue Instructor, etc. Good performing FRS can also look forward to accelerated advancement opportunities, where they can be directly promoted to the rank of lieutenant and beyond.

Upon joining SCDF, you can look forward to securing stable full-time employment with an enticing remuneration package. Candidates can stand to earn between $2,450 to $3,550 , inclusive of monthly frontline allowances.

What We Are Looking For

• Minimum educational qualifications: GCE A-Level, Higher NITEC, Diploma from Polytechnic, IB, NUS High School, NAFA, LASALLE, ITE (excluding Culinary Arts)
• Full colour vision
• Male applicants must be PES B and above.
• Minimum pass standard for IPPT (conducted annually)
• For Pre-enlistees, there will be a 5-year Minimum Term of Engagement (MTE) bond in lieu of the National Service’s obligation.

Sign On Bonus

As a successful applicant, you will receive a $30,000 sign-on bonus (subject to eligibility) upon emplacement.

As valued members of SCDF, employees stand to benefit from a range of perks and privileges, including:

• Annual increments
• Performance bonuses
• 14 to 18 days’ vacation leave (inclusive of other leave types)
• Medical and Dental Subsidies
• Employee welfare benefits
• Yearly $700 learning and development subsidies to better support MHA’s officers’ professional and personal growth, health and well-being.
• Strategic Payment Scheme e.g. cash payouts of three months (Lieutenant and below) quantum upon reaching their 3, 6, 9, 12, 15, 20, and 25 years in service.
• Invest Retirement Package - A contribution equivalent to 7.75% of your gross salary will be credited monthly into your retirement account
• Group insurance
• Obtain a Fire Safety Manager Certification
• Obtain an Emergency Medical Technician Certification
• Obtain Class 3, 4 and/or 5 Driving Licenses

For more information, please visit the following links

SCDF Corporate Website (Career Pathway and Renumeration) - https://www.scdf.gov.sg

SCDF Career Microsite (Interactive Experience on Career Journey) - scdfcareers.sg

About Us
Tikamazin Pte Ltd specializes in enhancing brand engagement and driving sales through targeted, professional live-streaming solutions on platforms like TikTok. With a strong presence in Southeast Asia—especially in Korea, Singapore, and Malaysia—we’ve generated over $150,000 in GMV from 30+ successful live streams, including our recent September 2024 Korea campaign. We're committed to delivering outstanding results and are excited to welcome dedicated interns to join our team.

About the Role
This job is ideal for people who are interested in eCommerce with a focus on TikTok. This role offers hands-on experience in supporting live-streaming activities, managing influencer relationships, and assisting with inventory and product preparations. Interns will gain valuable skills in eCommerce operations within TikTok’s marketplace, working closely with KOLs and contributing to high-impact campaigns.

Key Responsibilities

• Support live-stream activities, including moderating streams, handling audience interactions, and managing technical aspects.
• Assist with KOL networking, scheduling, and coordinating logistics for live-stream events.
• Prepare and clean up demo samples for live-streams and ensure all items are in optimal condition.
• Monitor and count inventory for samples and regular products, ensuring accurate stock levels.
• Help develop and manage product listings, content calendars, and assortment strategies on TikTok.
• Assist in planning and executing promotional events for campaigns such as 8.8., 9.9., Singles Day, and Christmas sales.

Additional Opportunities

• Engage in online merchandising and content planning specifically for TikTok’s marketplace.
• Collaborate with CRM on targeted TikTok campaigns, tracking engagement and analyzing results.
• Contribute to KPI reporting and analysis to ensure optimal performance on TikTok.
• Maintain smooth daily e-commerce operations, tracking metrics like conversion rates, click-through rates, and engagement.
• Support customer acquisition efforts through KOL and influencer collaborations, sampling campaigns, and online-offline integration strategies.

Main Responsibilities:

1. Responsible for daily accounting and financial statement preparation

2. Prepare and submit tax returns to ensure tax compliance

3. Responsible for daily communication and handling of matters with banks and other relevant departments

Job requirements:

1. Educational background: A college degree or above in accounting, finance or related fields recognized by Singapore.

2. Work experience: At least 1 year of accounting or related work experience.

3. Tax knowledge: Understand Singapore's tax laws and regulations and reporting procedures.

4. Communication skills: Good written and oral communication skills in Chinese and English.

5. Careful and responsible: Careful in work, with a strong sense of responsibility and professional ethics.

We are looking for dynamic and talented candidate to join us as Wealth Advisory Specialist (WAS). This is a permanent role with a basic salary, attractive sales incentives and staff benefits (annual leave, medical leave, medical reimbursements). As a WAS, you help to plan, manage and work with clients to provide tailor-made wealth solutions specific to their needs and work to ensure that our clients fulfil their financial goals and dreams through our wide-ranging products and services.

Responsibilities:

• Develop new client relationships and maintain relationships with existing clients.
• Develop financial plan to provide financial advice, supporting clients in achieving financial needs and financial independence.
• Compare among our range of products to back our recommendations with the best financial solutions.
• Provide our best recommendations to client to facilitate them meeting their financial objectives and needs.

Benefits:

• Permanent role with basic salary and performance-based incentives such as commission, allowance, and overseas trips;
• Continuous professional development through a comprehensive training and development program.
• Candidates with outstanding performance may be assigned supervisory role.
• Opportunities to learn and advise on a wide range of financial instruments from various providers.

Requirements:

• Excellent people management skills with strong interpersonal and communication ability to deal with people of all levels in complex and challenging situations.
• Self motivator and thrive in a dynamic and collaborative environment.
• Degree or Diploma Holder with 5 years of relevant sales experience.
• M5, M5A, M8, M8A, M9, M9A HI, Comm GI & PGI Certification.

Job Vacancy – Technical Sales Specialist

· Polaris Science Pte Ltd is a dynamic distributor of Nano-instrumentation, renewable energy equipment and laboratory equipment.

· We are looking for a Technical Sales Specialist to promote our advanced scientific solutions to research instiutions and industries.

We offer

· A list of high-end products to offer to scientists and engineers in the research arena.

· A competitive compensation package that offers 5-day work, benefits and overseas training.

· An an opportunity to own part of the company.

Looking for colleague who enjoys

· Visiting customers to present our products and solutions, building good relationships and creating great customer experience.

· Responding promptly to sales enquiries, submitting tender document and assisting customers in their applications.

· Achieving challenging sales goals with our Sales Team and Technical Support Team.

You need to have

· Degree in Materials Science & Engineering or relevant disciplines.

· Minimum of 2 years working experience in relevant capacity. Fresh graduates are welcome to apply as on-the-job training will be provided.

· Customer-oriented service attitude and a pleasant & friendly personality.

· Able to work independently & as team, self-discipline, motivation & commitment to serve with good communication & people skills.

· An entrepreneur mindset and willingness to work in a small successful start-up.

Ø For application, please send your resume to below email.

Ø [email protected]

• On-job training provided

• Attend technical meetings, conduct technical trainings

• Clarifications of technical issues with customers / contractors

• Conduct installation and commissioning training at site

• Responsible for the upkeep of the equipment, machinery & facilities

• Other ad-hoc duties as and when assigned

• Able to work at high element environment and on site (safety training provided)

• Willingness to travel in a short notice

• Dedicated, committed, a good team player

• O level/ITE certification/Diploma in Electrical/Mechatronic Engineering

• 1 year(s) of working experience in the related field is preferred.

• On-job training will be provided

Key Responsibilities:

• Provide professional manicure and pedicure services, including nail shaping, cuticle grooming, hand and foot massage, and polish application

• Offer a range of nail care services such as gel polish application, acrylic or gel extensions, and nail art as per client requests

• Maintain a clean, organized, and sanitary work environment, including disinfecting tools and equipment after each client

• Assess clients' nail and skin conditions and recommend appropriate treatments and aftercare

• Stay updated on the latest nail trends, techniques, and products to enhance service offerings

• Ensure a positive client experience by being attentive, friendly, and professional

• Manage appointment scheduling and client records accurately

• Comply with all health, safety, and hygiene standards

Required Skills & Qualifications:

• Proven experience as a Manicure/Pedicure Technician or similar role

• Certification in nail care or cosmetology preferred

• Proficiency in nail techniques such as gel and acrylic application, nail art, and classic manicures and pedicures

• Strong attention to detail, creativity, and ability to stay calm and professional under pressure

Overview:

You are responsible to manage an intermediate group of commodities, activities included but not limited to sourcing and supplier qualification, drive cost reduction to achieve PPV targets, negotiate favourable terms and conditions so as to achieve lowest total cost of ownership, carry out periodic business reviews and supplier audits and help develop commodity strategies and supplier relationship. In addition, this incumbent needs to support new product introduction and product transfer activities.

How You’ll Make an Impact:

• Manage a commodity group specific to a manufacturing plant or region. Initiate and follow through cost reduction programs including total cost bench-marking, identify opportunities and execution.
• Carry out periodic price and contract review / negotiations with suppliers. Actively manage work flow in SAP and ensure that all price agreements are appropriately loaded.
• Supplier Management activities which include New Supplier On-boarding, Supplier Agreement or T&C Checklist, Supplier Periodic Business Reviews, Scorecards and Audits.
• Support and interface directly with management, manufacturing engineering, R&D, product marketing, and project management teams for new products, transfer products and sustaining product improvement programs.
• Develop and manage sourcing strategies enabling Low Cost Sourcing and off-shore sourcing to create supply base with ability to support the manufacturing strategy as well as customer satisfaction.
• Ensures services are delivered on time and meet quality standards. Identifies and resolves potential supplier problems.

What You Bring:

While this list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds or skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply.

• Degree in Mechanical Engineering/ other related Engineering.
• Minimum 3 years of experience in strategic procurement or purchasing in a manufacturing environment
• Good working knowledge of casting, sheet metal fabrication, plastic injection molding and precision machining manufacturing processes
• Ability to reach a solution with limited direction
• Supplier management and negotiation skill and experience
• Good communication, analytical skills and pro-activeness
• Familiarity with commercial terms and conditions
• Knowledge of Lean Six Sigma
• Collaboration and teamwork

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, flexible benefits, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

We are looking for a dedicated ITSM Principal Engineer with at least 2-3 years of experience in ITSM to join our growing team. In this role, you will be responsible for implementing and managing IT Service Management (ITSM) processes and tools to improve service delivery and support for our external clients. You will work closely with cross-functional teams to ensure best practices are followed and that our IT services align with business objectives.

Key Responsibilities:

• Design, implement, and optimize ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
• Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting capabilities.
• Collaborate with IT and business teams to define service levels, create service catalogues, and ensure compliance with agreed-upon service level agreements (SLAs).
• Analyse service performance metrics and trends to identify areas for improvement and implement solutions.
• Collaborate with the sales team to understand client requirements and demonstrate how our ITSM solutions can address their specific needs.
• Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our ITSM tools.
• Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
• Assist in the development and maintenance of ITSM documentation, including process flows, user guides, and knowledge articles.
• Participate in continuous improvement initiatives to enhance IT service quality and efficiency.

Job Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-3 years of experience in Design, Implement or operations of IT Service Management tools or a related role, with a strong focus on ITSM tools and processes.
• Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
• Understanding of ITIL (Information Technology Infrastructure Library) frameworks and best practices.
• Experience with incident, change, and problem management processes.

A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of customer satisfaction and provide them with any necessary support and assistance. You will have to answer queries on basic technical issues and offer advice to solve them.

Service Desk Specialist needs to be capable of using particular software programs, as well as possess the ability to type and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

The goal is to create value for our clients that will help preserve the company’s reputation and business. A polite and professional phone manner is necessary, as Service Desk Specialist troubleshoot customers' problems and, at times, deal with angry and upset customers. A Service Desk Specialist must be able to sit for long periods of time and answer multiline phones. It is important for Service Desk Specialist to maintain a positive demeanour, and the Service Desk Specialist must arrive to work on time, as it is necessary that our NOC is fully staffed.

A Service Desk Specialist needs to possess the following skills :

· Proven experience as a service desk technician or other customer support role

· Tech savvy with working knowledge of IT products

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues

· Proficiency in English

· Excellent communication skills

· Customer-oriented and cool-tempered

Your job duties will include but not limited to:

· serve as the first point of contact for customers seeking technical assistance over the phone or email.

· serve as Single Point of Contact (SPOC) between the customer, internal support team and external Vendors until the ticket is closed.

· provide continuous status information to ensure customer satisfaction.

· provide co-ordination with various Manufacturers and vendors for support, troubleshooting or warranty claim.

· logging of all tickets into System for tracking and reporting. Record events and problems and their resolution in logs

· initiate customer contact, escalate to appropriate parties and resolve incidents.

· answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing problems.

· perform remote troubleshooting through diagnostic techniques and pertinent questions

· determine the best solution based on the issue and details provided by customers

· walk the customer through the problem-solving process

· direct unresolved issues to the next level of support personnel

· scheduling and arranging onsite support requests with the customers

· pass on any feedback or suggestions by customers to the appropriate internal team

· identify and suggest possible improvements on procedures

· overall accountable in ensuring the team solves and close the tickets using the most effective methods to maximise operational efficiencies

· assess the severity and priority level of the problem calls, requests or IMAC and escalate to the next support level based on the SLA.

· monitoring uptime performance and alerts for all Managed Service Customers infrastructure from the NOC

· maintain and replenish stock inventory for spare parts

· provide Service Quotation for any repair work to the customer

· perform new laptops setup and installation for internal new staff

· perform any Shift Duties that are assigned

· any other tasks assigned by any Managers and Directors

Job Requirements

• Minimum Academic Qualifications : Degree
• Relevant IT Certifications or equivalent :
• MTA in one of the following is an added advantage:

1. Networking Fundamentals
2. Windows Server Administration Fundamentals
3. Security Fundamentals
4. Cloud Fundamentals

• COMPTIA or equivalent I.T. Certifications in related field is an added advantage
• ITIL® Foundation Certification - IT Service Management
• Other trainings attended / certifications obtained
• Attended any technical training in software, hardware, operating systems and troubleshooting
• Attended any customer service training
• Attended basic training of Cloud Management Software such as ManageEngine, BitTitan and etc

Job Title : Sales Support Specialist (B2C)

As our sales function, the Sales Support Specialist at MIJ Hub offers a unique opportunity to make a significant impact as an individual contributor. This role is perfect for someone who thrives in a customer-centric environment and is eager to leverage their extensive retail sales experience in a dynamic and innovative setting.

In this role, you will drive sales across all MIJ brands, including student enrollment for MIJ Hub, securing donations, and promoting product sales from Ashraf Café and Inspo. You will engage with customers via calls, emails, and WhatsApp to close sales, upsell, and retain customers. Additionally, you will collaborate closely with our marketing team to ensure a seamless experience between our e-commerce platforms and sales efforts. You’ll also be responsible for utilizing HubSpot to manage customer data, track sales activities, and maintain accurate records.

Key Responsibilities

● Drive sales across all MIJ brands, focusing on student enrollment, donations, and product sales.

● Engage with customers via calls, emails, and WhatsApp to understand their needs, offer tailored solutions, and convert leads into loyal customers.

● Utilize HubSpot to manage customer data, track sales activities, and maintain accurate records.

● Collaborate with marketing and product teams to align sales efforts with campaigns, prepare sales materials, and ensure a seamless customer journey.

● Coordinate with other departments to support smooth and efficient sales operations.

● Implement strategies to upsell and cross-sell products, fostering customer loyalty and repeat business.

● Address customer inquiries, resolve issues, and maintain high levels of satisfaction.

● Monitor and report on sales performance, adjusting strategies to meet or exceed targets.

● Actively gather and analyze customer feedback to continuously improve the sales process and offerings.

● Stay updated on industry trends and product knowledge to effectively communicate benefits and features to customers.

Requirements

● Education: Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.

● Experience: Minimum of 3 years in retail sales or a customer-facing sales role, with a proven track record of exceeding sales targets.

● Sales Expertise: Strong sales acumen with the ability to close deals, upsell, and meet targets.

● Customer Engagement: Exceptional interpersonal skills with a talent for building rapport and fostering long-term customer relationships.

● Communication: Excellent verbal and written communication skills, adept at engaging with customers across calls, emails, and WhatsApp.

● Organizational Skills: Proven ability to manage multiple priorities in a fast-paced environment.

● Problem-Solving: Strong problem-solving skills with a proactive approach to addressing customer needs and concerns.

● Tech Proficiency: Experience with CRM systems (preferably HubSpot), and a good grasp of digital tools to track and manage customer interactions.

● Team Collaboration: Ability to work closely with cross-functional teams, particularly marketing, to enhance customer engagement and drive sales.

Job Type: Full Time, Permanent

Work Location: Singapore, Hybrid Role (3 days in office)

We are seeking a skilled Observability Principal Engineer with at least 2-3 years of experience in observability to join our dynamic team. In this role, you will be responsible for implementing, managing, and optimizing observability tools. You will work closely with cross-functional teams to ensure that our systems are monitored effectively, and issues are identified and resolved proactively.

Key Responsibilities:

• Design, implement, and maintain observability frameworks using tools such as Prometheus, Grafana, ELK Stack, tableau or similar.
• Design, implement, and maintain Monitoring tools such as BMC, CA, SolarWinds, SCOM, Dynatrace, Datadog or similar.
• Create and manage dashboards, visualizations, and reports to communicate system health and performance metrics.
• Collaborate with the sales team to understand client requirements and demonstrate how our observability solutions can address their specific needs.
• Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our observability tools.
• Troubleshoot and resolve tools-related issues in a timely manner.
• Assist in the training and mentoring of team members on observability and monitoring tools and practices.

Job Requirements:

• Bachelor’s degree in computer science, Engineering, or a related field.
• 2-3 years of experience in software development, Implementation, operations, or a related field with a focus on observability tools.
• Proficiency in implementing and managing observability tools.
• Solid understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Experience with scripting languages (Python, Bash, etc.) for automation tasks.
• Knowledge of best practices in monitoring, logging, and incident management.
• Strong analytical skills with the ability to diagnose issues and propose effective solutions.
• Excellent communication and collaboration skills, with a proactive approach to problem-solving.
• Technical experience in Enterprise Monitoring tools such as Dynatrace, Grafana, BMC,
• Knowledge of Automation tools, Cloud Technologies and DevOps Concepts, Open systems and Networking Technologies
• Good knowledge in various monitoring tools e.g. BMC, SolarWinds, CloudWatch and Azure.
• Experience with configuration management tools (Ansible, Terraform, etc.).
• Familiarity with APM (Application Performance Management) tools such as New Relic, Dynatrace, or similar.
• Understanding of network protocols and architectures.
• Experience with orchestration tools (e.g., BMC, Kubernetes, Apache Airflow, Jenkins) to create and manage automated workflows for deploying, monitoring, and scaling observability solutions.

Preferred Qualifications:

• Proficiency in observability tools (e.g., Grafana, ELK Stack, Datadog, Prometheus etc).
• Proficiency in ITOM tools (e.g., BMC, Dynatrace, CA, SCOM, IBM, SolarWinds etc).
• Strong understanding of monitoring and logging frameworks.
• Experience with distributed systems and microservices architecture
• Ability to write scripts for automation and data analysis.
• Experienced in cloud platforms (AWS, Azure, GCP) and their monitoring services.
• Experience with CI/CD pipelines and infrastructure as code (IaC) tools like Terraform or Ansible
• Relevant certifications in cloud computing, DevOps, or observability tools can be a plus.

We are seeking a creative and enthusiastic Social Media Specialist to join our vibrant team. The ideal candidate will manage our social media platforms, develop engaging content, and implement strategies to grow our online presence. If you are passionate about storytelling and digital trends, this role is for you.

Key Responsibilities:

1. Social Media Management:Oversee and manage company social media platforms such as Facebook, Instagram, LinkedIn, and others.
   Plan, schedule, and post content to engage the target audience and enhance brand visibility.
   
2. Content Creation:Develop and curate high-quality text, image, and video content tailored to our audience.
   Work with the design and marketing teams to produce engaging campaigns.
   
3. Video Editing:Edit videos for social media using tools like CapCut, Final Cut Pro, or Adobe Premiere Pro.
   Ensure all video content aligns with brand guidelines and appeals to the target audience.
   
4. Community Engagement:Interact with followers by responding to comments, messages, and inquiries in a timely and professional manner.
   Foster a strong online community through meaningful conversations and engagement strategies.
   
5. Analytics & Reporting:Monitor social media metrics such as engagement, reach, and follower growth.
   Prepare reports and use data insights to optimise strategies and content performance.
   
6. Travel Requirement:Be willing to travel for events, on-site shoots, or client meetings as needed.
   

Requirements:

• Diploma or higher in Marketing, Communications, Media Studies, or a related field.
• Proficiency in video editing software such as CapCut, Final Cut Pro, or Adobe Premiere Pro.
• Basic understanding of social media platforms and their respective audiences.
• Creative thinking and strong written and verbal communication skills.
• Ability to multitask and prioritise in a dynamic environment.
• Previous experience (internship or freelance) in social media management is a bonus but not mandatory.
• Open to occasional travel

About MIJ Hub

My Inspiring Journey Hub (MIJ Hub) is a leading and rapidly growing private school and non-profit organization (NPO) dedicated to transforming the lives of individuals aged 4 to 40 with diverse learning needs. Through our comprehensive educational programs, vocational training, and community integration initiatives, we have been creating positive change locally for over 13 years. Our mission is to be the ultimate one-stop center for the special needs community in the region.

At MIJ Hub, we are pioneers in innovation. By managing multiple for-profit ventures, including a food and beverage (F&B) arm, we generate sustainable income streams that allow us to provide subsidies, ensuring parents and students have access to affordable, high-quality education. Join MIJ Hub and become part of a vibrant, dynamic team committed to driving financial sustainability, fostering inclusivity, and expanding our reach to make a real difference in the community.

Job Title: Fundraising and Partnerships Specialist

MIJ Hub is seeking a charismatic and driven Fundraising and Partnerships Specialist to build and lead our fundraising and partnership efforts. This is a high-impact role where you will shape the future of MIJ Hub’s fundraising function, cultivating meaningful relationships with high-net-worth individuals (HNWIs) and corporate donors while developing strategic partnerships that contribute to MIJ’s financial sustainability and long term growth.

This role offers the opportunity to make a significant difference while enjoying a performance-based commission structure that rewards exceptional results.

Key Responsibilities

• Build Relationships and Secure Funding: Cultivate and manage relationships with high-net-worth individuals (HNWIs), corporate donors, and senior decision-makers, securing six-figure contributions annually.
• Develop Revenue-Generating Partnerships: Identify and execute collaborations, including the promotion of MIJ Hub’s social enterprise products (e.g., F&B arm), to drive sustainable income streams.
• Establish Strategic Partnerships: Forge impactful non-revenue partnerships that enhance MIJ Hub’s brand visibility, community reach, and mission impact.
• Create Persuasive Materials: Develop compelling slide decks, presentations, and proposals to articulate MIJ Hub’s value proposition and partnership opportunities.
• Represent MIJ Hub: Attend and present at events, conferences, and meetings to build connections, generate referrals, and enhance the organization’s profile.
• Leverage Market Insights: Analyze trends and donor behavior to identify opportunities, refine strategies, and position MIJ Hub as a leading partner for impactful giving.
• Collaborate Across Teams: Work closely with the Marketing Manager to design targeted campaigns and optimize donor and partner engagement.
• Streamline Processes: Establish donor management systems and pipelines using CRM tools to ensure consistent tracking and reporting of fundraising activities.

Requirements

• Bachelor’s degree in business, marketing, communications, or a related field.
• 2-3+ years of proven success in fundraising, corporate partnerships, or high-value sales.
• Demonstrated ability to secure six-figure contributions annually or equivalent value in partnerships.
• Exceptional relationship-building skills, with the ability to confidently engage senior-level stakeholders and high-value donors.
• Strong track record of developing and managing partnerships, sponsorships, or donor portfolios.
• Excellent presentation development skills, with expertise in creating professional and impactful slide decks and proposals.
• Results-oriented mindset with a consistent track record of meeting or exceeding revenue targets.
• Proficient in CRM systems (e.g., HubSpot, Salesforce) and marketing tools to support pipeline management and lead generation.
• Highly self-motivated, entrepreneurial, and capable of working independently to drive results.
• Strong negotiation, communication, and interpersonal skills, with the ability to inspire confidence and trust.

Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time
• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders
• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve
• Introduce alternative forecasts when asked, based on the situation
• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs
• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices
• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents
• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans
• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives
• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs
• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation
• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build
• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.

About you

• Are a Singaporean Citizen/PR. Please note that we are unable to sponsor visas for this role.
• Have at least 1 year of relevant Workforce Management experience (in-house or in an outsourcing environment) with contact centre planning, scheduling and intraday management using workforce management tools.
• You possess strong problem-solving skills and can efficiently manage multiple deadlines and stakeholders with varying priorities. Additionally, you are dedicated to our mission at Wise and prioritise customer satisfaction.
• You’re a good communicator. You’ve got excellent verbal and written English skills and you’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones. We want someone who can effectively communicate complex information clearly to a non WFM/technical audience.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation. You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand numbers. You’re keen to work with numbers and use them as a guide to solve problems but can also keep a human aspect in mind
• Lean knowledge to document and improve processes in a structured manner is preferred but not required

Primary Objectives of your Role:

• Manage day-to-day HR operations
• Employee engagement throughout the lifecycle from sourcing, and onboarding to Exit.
• Source relevant active/passive candidates by using various formal and informal channels.
• Network through industry contacts, association memberships, trade groups, social media, and employees.
• Recruit as per the TAFEP guidelines of Fair recruitment practices.
• Develop and track measurable facets of the recruiting and hiring process so that the processes are transparent and measurable. Set continuous improvement goals.
• Coordinate and implement campus recruiting initiatives.
• Administrative duties and recordkeeping.
• Account Handling
• HR tasks, like timesheets, leaves and claims management

• Required Knowledge, Skills, and Qualifications:
• Experience with IT recruiting is required.
• Should have Proven candidate sourcing and relationship-building skills.
• Good in Microsoft Office.
• Effective oral and written communication skills.
• General knowledge of various employment laws and practices.
• Excellent interpersonal and coaching skills.
• Ability to multitask.
• Ability to work independently with minimal supervision.
• Skills in database management and record keeping.
• Ability to maintain the highly confidential nature of human resources work.
• Ability to travel for recruitment meetings, campus visits, and career fairs and maintain a flexible work schedule.
• Must be CEI Certified.
• Should have experience in managing HR tasks like MOM Applications, Liaising with MOM, Tiemsheets, Leaves, and Claims management

Qualifications

1. Degree in Engineering or related field with at least 8 years of working experience preferably in the government sectors, telecommunications, IT, or technology fields.
2. Good understanding of technology trend and ecosystem in the application modernization industry. Familiarity in areas such as low code/no code platforms, business process automation, robotic process automation, SaaS integration.
3. Strong solution selling and relationship management skills. Able to develop relationships from cold calling or networking activity.
4. Proficient at planning and executing account strategies and maintaining effective long-term business relationships with key decision makers.

1. To act as a single point of contact for all user incidents, requests, and general communication.
2. Provide Level 1/2 support to all applications or software systems.
3. Coordinate with different support team to ensure issue resolved with proper resolution recorded.
4. Follow SOP and policy defined.
5. Knowledge Base Maintenance.
6. Provide incident management for all in-scope assets.
7. Responsible for tickets resolution within scope of support, with the use of remote diagnosis and resolution where appropriate.
8. Responsible for call logging, call assignment, incident management & coordination, call trackingand follow up to closure within agreed SLA.
9. SLA compliance and reporting.
10. Responsible for scheduling the engineers for onsite service calls.
11. Log all calls in the CRM system provided; review and manage all incidents and problems to ensure accurate recording, appropriate classification, timely escalation and updates to the customers.
12. Manage proactive monitoring using relevant tools and manage the alerts and tickets generated to closure.
13. Review the incidents and contribute to building up a knowledge base for effective and efficientIT support.
14. Develop and maintain service desk metrics and reports.
15. Focus on first call resolution to ensure early closure of tickets.