Job Description & Requirements

1. Supervising and Managing: Supervises the customer service team, ensuring high standards of service and compliance with company standards.

2. Collaboration with HR: Works with HR to recruit, interview, select, hire, and employ an appropriate number of employees.

3. Overseeing Operations: Manages employees, handles customer complaints

4. Employee Training: Coordinates training, work schedules, and task delegation.

5. Customer Satisfaction: Ensures customer satisfaction at all times.

The Job:

• Assist the manager in administering the research programmes
• Processing of scholarship renewals/QE/thesis submissions and amendments, monitoring of coursework requirements, GAP, seminars.
• Maintain and update database and systems
• Other duties as assigned

The Requirements:

• Min Degree Holder with min 1 year experience
• Proficient in MS Office
• Good communication skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

About the client:

Our client is a leading multinational corporation specializing in providing holistic technology solutions to enterprises. As part of their business needs, they are seeking a skilled project manager to oversee projects and ensure successful delivery to our clients.

About the role:

As a project manager, you will be responsible for planning, executing, and delivering projects, ensuring they are completed on time, within scope, and within budget. You will lead cross-functional teams, coordinate with stakeholders, and drive project initiatives to achieve business objectives. Your key responsibilities will include, but not limited to the following:

- Define project scope, objectives, and deliverables in collaboration with stakeholders.

- Develop detailed project plans, including timelines, resources, and budgets.

- Coordinate and lead project teams, ensuring effective communication and collaboration.

- Monitor project progress and performance, identifying and mitigating risks as necessary.

- Facilitate regular project meetings, providing updates to stakeholders and addressing any concerns.

- Ensure adherence to project management methodologies and best practices.

- Manage client relationships, ensuring satisfaction and alignment with project goals.

- Prepare and maintain project documentation, including status reports and project plans.

- Conduct post-project evaluations to identify lessons learned and areas for improvement.

Ideally, you should have the following:

- Bachelor’s degree in Computer Science , Engineering or Information technology, with relevant experiences in project management

- Strong understanding of project management methodologies (e.g., Agile, Waterfall) as well as relevant certifications ie Project Management Professional (PMP) certification or equivalent.

- Ability to manage multiple projects simultaneously and meet deadlines.

- Experience in managing large-scale system integration projects across diverse sectors.

- Strong problem-solving skills with a proactive approach to challenges.

In return for your expertise, our client is offering a competitive salary and comprehensive benefits as well opportunities for professional development and career advancement. Click apply and we will be in touch!

Job Highligts

• Prime location at Ngee Ann City
• Singapore's only high end private jewellery company, with magnificent decoration and elegant working environment
• Attractive above market remuneration with 13th month and year-end bonuses
• Training will be provided

Responsibilities

• Execute marketing strategies and marketing plan developed by the Marketing Director
• Execute and promote DPM brand marketing strategy developed by the Marketing Director
• Worked with Sales Department to complete the execution and coordination of DPM brand annual exhibition
• Execute and follow up on DPM's media marketing strategy and advertisement
• Follow up with external media
• Cooperate with the Marketing Director to manage the team and cooperate with the sales team to jointly complete the company KPI

Requirements

• At least 1 year of marketing and team management experience, preferably those in the luxury and high-end jewelry industry
• Has strong media resources and channel resources
• Time management skills, strong leadership and communication skills
• Singapore Citizen or Permanent Resident. Company will consider applying for work permits for those extremely good performers

We are looking for an experienced and motivated IT Account Manager to join our dynamic team. The primary responsibility of this role is to drive the sales of our cutting-edge AI Voice, Voice Recording, and Telephony solutions. As an IT Account Manager, you will be tasked with building and maintaining strong client relationships, understanding their needs, and providing tailored solutions to help them achieve their business goals.

Key Responsibilities:

• Develop and execute sales strategies to meet or exceed sales targets for AI Voice, Voice Recording, and Telephony solutions.
• Identify new business opportunities and proactively seek new clients.
• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
• Understand clients' business needs and technical requirements to provide effective solutions.
• Conduct product demonstrations and presentations to showcase the benefits of our AI Voice and Telephony solutions.
• Collaborate with the technical team to ensure successful implementation and integration of solutions.
• Provide ongoing support and training to clients to maximize their use of our products.
• Stay up-to-date with industry trends and competitive products to effectively position our solutions in the market.
• Prepare and deliver accurate sales forecasts and reports to management.

Requirements:

• Well Versed in Information Technology, Business, or a related field.
• Fresh Graduates are welcome too
• Strong understanding of AI Voice, Voice Recording, and Telephony technologies.
• Excellent communication and interpersonal skills with the ability to build strong client relationships.
• Demonstrated ability to achieve and exceed sales targets.
• Strong problem-solving skills and the ability to think critically and strategically.
• Self-motivated and goal-oriented with a proactive approach to sales.
• Ability to work independently and as part of a team.
• Knowledge of office software application and sales processes.
• Willingness to travel as needed to meet with clients.

Benefits:

• Competitive salary and commission structure.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• Dynamic and collaborative work environment.

Responsibilities:

• Oversee and manage the day-to-day operations of multiple facilities including office buildings, or other managed spaces within the Campus and ensure the efficient operation, maintenance, and safety of the Campus.
• Manage and mentor facility teams, including managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Manage and supervise the team of FM Technical Staff and Specialists including direct contractors or parties engaged by the client for the Facility Management Services in various specific disciplines.
• Identify and evaluate the cost-benefit effects arising from the actions of parties engaged by Republic Polytechnic for the Facility Management Services.
• Ensure all projects and maintenance works carried out according to schedule planned.
• Manage budgets for zones across the campus, allocating resources effectively to meet maintenance and improvement needs.
• Assist in the execution of work order and follow up with the service reports when the works are completed and submit the service report to CFM and the Client for record.
• Coordinate with external service providers, contractors, and vendors to ensure service delivery meets quality standards and contractual obligations.
• Develop and implement preventive maintenance programs, identify repair needs, and ensure timely resolution of facility issues;
• Ensure compliance with health and safety regulations, implementing measures to mitigate risks and maintain a safe working environment;
• Implement eco-friendly and sustainable practices, working towards energy efficiency and waste reduction goals;
• Maintain accurate records, prepare reports, and communicate with senior management regarding the status of facilities and ongoing projects.
• Analyze facility performance metrics, identify areas for improvement, and develop action plans to enhance operational efficiency.
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors.
• Ensure that all his technical team and direct contractor appointed by the client or Contractor’s subcontractors follow client’s QEHS ISO requirements and Statutory Requirements.
• Responsible in preparing tender specification & post contract and renovation projects.
• Attend monthly meetings with the client on the FM Operations requirements of this Contract.
• Monitor the waste collection data, and initiate measure to comply with client’s recycling indicator set.
• Manage food court operators and ensure premises is well-maintained by operator and meets the requirements in contract.
• Manage the apartment operator and ensure premises is well-maintained by operator and meets the requirements in contract.
• Manage the childcare operator and ensure premises is well-maintained by operator and meets the requirements in contract.
• Undertake any other related duties stipulated by the client.

Requirements:

• Degree holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 10 years of relevant working experience; OR
• Diploma holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 15 years of relevant working experience.

This position is responsible for effectively collaborating with AMT Singapore AI hub and business units across TE to achieve productivity and gross margin improvement that are aligned with TE strategy. The successful candidate is responsible for international AI project coordination and management, AI project process management and internal and external communication during AI project execution.

This role provides the candidate with opportunity to join a high performing organization within TE. The position will locate in TE Singapore AI Hub campus and will serve customers from multiple business units and manufacturing sites globally.

Job Responsibilities:

• International AI project coordination and management, including schedule management, progress management, meeting arrangement, resource management, logistics management etc.
• Proactively manage the project process milestones to make sure the smooth execution of the AI projects.
• Effective communication with the AMT Singapore AI team, BU customers of global and external partners.
• Proactive collaboration with Singapore universities and professors during the AI project planning and execution.
• Provide excellent support to the AMT Singapore AI team to enable the team with better efficiency during the AI innovations and development.
• Support the AMT Singapore AI team on the professional documentation as needed by the AI projects.
• Promote a culture that reflects company’s values, and promote positive and inclusive work environment.

Job Requirements:

• Diploma or above in management or customer service.
• Excellent interpersonal skills and excellent service mindset.
• Strong customer orientation.
• Proven records of successful collaboration with teams of multiple regions on the project execution to drive productivity and growth margin improvement.
• Demonstrated track record of working in a fast-paced and dynamic environment, and handling multiple priorities simultaneously.
• Disciplined, passionate, positive and resilient.
• Working knowledge of project management tools and methodologies.
• Excellent communication skills at all levels from the shop floor to top management.

Personal characteristics of the individual:

• Strong communications skills. Must demonstrates an open, honest, and transparent communication style.
• Excellent interpersonal skills.
• Excellent judgment and experiences in an environment which requires emotional maturity, politically savvy, and the personal ability to interact with all types of personnel at various levels.
• Disciplined and set high standards for self.
• Willingness and personal style to be a team player, willing in motivating and inspiring others.
• Impeccable ethics and integrity.

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. 156 rooms and suites are spread over 11 floors of COMO Orchard with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s urban wellness space and a multi-label fashion retail space by Club 21.

Job Responsibilities

• Coordinate the overall lobby activity.
• Supervising and coordinating the work of hotel staff, including front desk agents, housekeeping, maintenance, and other departments. Assigning duties, scheduling shifts, and providing training and guidance to team members
• Resolve any issues or complaints from guests, including handling difficult situations and making decisions to ensure guest satisfaction. Liaising with other hotel departments to address and resolve any operational issues that may arise.
• Lead the daily team briefing in the absence of Front Office Manager.
• Ensure that the logbook is maintained and updated. Report and record daily incident log for shift hand over follow up and service improvement.
• Motivate and track team members monthly up selling results
• Handling administrative duties such as preparing reports, maintaining records, and managing documentation related to guest services, staff schedules, inventory, and financial transactions.
• Implement and enforce hotel policies and procedures related to safety, emergency response, and security protocols.

Job Requirements

• Relevant work experience in the hospitality industry, including previous supervisory or management roles.
• Experience in supervising staff, delegating tasks, providing feedback, and resolving conflicts.
• Commited to delivering exceptional customer service is crucial.
• Experience in handling guest complaints and maintaining a positive guest experience.
• Flexible to work in shifts, including overnight shifts, working on weekends and Public Holidays.
• Ability to prioritize tasks, handle multiple responsibilities simultaneously, and meet deadlines is essential.
• Familiar with health and safety regulations and the ability to enforce them.

EVIA Real Estate is an established property developer and real estate investment manager across residential, commercial, industrial and hospitality in Asia, with a primary focus on Singapore. We are looking for a seasoned Asset Manager to manage our commercial and retail properties in Singapore.

Responsibilities

You will report to a team lead and be part of the Asset Management team. In this role, you will play a critical role in maximizing portfolio value by developing and implementing asset enhancement strategies.Your key responsibilities will include revenue management, cost control to optimize Net Property Income, and P&L accountability. You'll initiate asset enhancement projects, oversee lease negotiations, and manage tenant relationships to elevate customer satisfaction. The role also involves formulating annual budgets, reviewing policies, and contributing to cross-team projects for overall asset portfolio improvement.Depending on your experience and interest, you may have concurrent exposure to investment management and land acquisition where you will be involved in greenfield development or the acquisition/divestment of core plus or value add assets.

Qualifications

You are a proactive individual with a minimum of 5 years of experience in asset management, preferably in managing office or retail assets. Familiarity with valuation methods and experience in asset enhancement are highly valued. Candidates from investment, portfolio management, or leasing backgrounds who are interested in transitioning into full asset management are also welcome. A relevant degree in real estate, architecture or finance is expected. To excel in this role, you should be detail-oriented, able to work independently, and possess strong communication skills.

To Apply

Please submit your resume to [email protected], quoting the job title and your expected remuneration.

We regret that only successfully shortlisted applicants will be contacted.

Job Title: Marketing and Operations Manager (with Coaching Responsibilities)

Location: Central Singapore

Employment Type: Full-Time

Salary Range: $3500 - $6100

About Us:
At SwimTwins Swim Academy, we are committed to providing exceptional swimming education and fostering a safe, engaging environment for all learners. We are seeking a dedicated and versatile Marketing and Operations Manager to lead our operations while also contributing to our mission by coaching swimming lessons.

Key Responsibilities:

Marketing & Operations

• Develop and implement marketing strategies to promote the swimming school and its programs.
• Manage social media platforms, digital marketing campaigns, and community outreach.
• Coordinate scheduling of classes, events, and instructor assignments.
• Oversee daily operations, including ensuring pool maintenance, compliance with safety regulations, and inventory management.
• Handle customer inquiries, feedback, and enrollment processes.

Coaching

• If required, candidate will conduct swimming lessons for students of various age groups and abilities.
• Tailor lessons to individual and group needs, fostering a positive learning experience.
• Ensure the safety of all participants by following water safety protocols.
• Track and report on students' progress to parents and guardians.

Requirements:

• Proven experience in marketing, operations, or a similar role.
• Strong organizational, communication, and leadership skills.
• Current CPR and First Aid certification.
• Ability to manage multiple priorities effectively and thrive in a dynamic environment.
• Passion for teaching swimming and working with individuals of all ages.

Preferred Skills (Not Mandatory):

• Experience coaching or teaching children, including those with special needs.
• Expereince With competitive swimming in the past
• Proficiency in creating content for social media and digital marketing campaigns.
• Familiarity with CRM tools or scheduling software.

Additional Information:

• This position requires physical activity, including being in the water for extended periods.
• We welcome applicants of all ages, genders, races, religions, marital statuses, family responsibilities, and abilities.

Achieve growth and hit sales targets

by successfully managing the sales

team

Design and implement a strategic business plan that expands. company’s customer base and ensure it’s strong presence

Own recruiting, objectives setting,

coaching and performance

monitoring of sales representatives

Build and promote strong, long-

lasting customer relationships by

partnering with them and understanding their needs

Implementing new sales plans Present sales, revenue and expenses reports and realistic forecasts to the

management team

Identify emerging markets and market shifts while being fully aware of new products and competition status · Identifying opportunities and strategies to increase sales.

Perform any other duties assigned by the director.

This is a newly created role which will work on a cryptocurrency exchange project. As the exchange expands and takes a more active approach to global expansion, we are looking for a Marketing Manager to spearhead our global marketing.

Job Description

As marketing manager, your main duties will be to manage global marketing efforts for the group.

- Be responsible for all marketing efforts and create the overall marketing strategy for Bitcastle with clear objectives and measurable results.
- Manage the creation of global marketing efforts and advertising campaigns across various social media and digital platforms.
- Manage a team of marketers and ensure all KPI and KGI are met
- Develop and execute promotions and content for email and website marketing
- Use analytical tools to measure and report on the overall performance of digital marketing campaigns and advertisements.
- Leverage insights from trend and information analysis to optimize advertising spend and performance based on goals.
- Other related tasks as assigned by the company as needed.

Requirements

- Minimum 1 year experience in all aspects of digital marketing, from organic marketing channels to advertising
- Experience in strategic marketing and full life cycle marketing
- Experience in cryptocurrency web advertising or digital marketing operations
- Able to multitask and deliver results in a fast-paced environment

Preferences

- Has knowledge and interest in the world of cryptocurrency and blockchain
- Pays attention to detail and has the ability to perform work to a high standard
- Has the ability to work in a team environment, collaborate with others, and deal smoothly with a variety of stakeholders even in remote settings
- JLPT N2 and above

The Opportunity:

We’re creating our first Finance Managerial position to bring strategic financial leadership and operational efficiency to our firm. This role reports to the Managing Director and offers the opportunity to shape the firm’s financial strategy, ensure sound financial operations, and enhance project profitability. Additionally, you will oversee certain business functions to ensure smooth business operations.

Key Responsibilities:

• Develop and implement financial strategies that align with the firm's growth objectives.
• Oversee daily financial operations, including accounts receivable, accounts payable, and project performance.
• Monitor and optimize cash flow, working capital, and credit facilities.
• Collaborate with project leads to create a financially literate and accountable culture.
• Manage cross-border financial transactions.
• Support broader administrative functions that ensure the business’s operational continuity.
• Translate financial insights into actionable recommendations for the Executive Committee and non-finance stakeholders.

Qualifications & Experience:

• Bachelor’s degree in Finance, Accounting, or a related field; CPA or CFA preferred.
• Proven track record in Managerial Accounting and/or Finance leadership roles within professional services, the built environment, or project-based businesses.
• Experience dealing with international clients and cross-border payments; familiarity with Chinese government clients is a strong bonus.
• Excellent communication skills, with the ability to explain financial concepts to non-financial professionals.
• Demonstrated ability to handle corporate governance and administrative functions related to business compliance.

Accounts:

• Assist with all book-keeping functions, bank transactions, weekly reconciliation of cash balances and intercompany payments/collections
• Assist in the quarterly GST submissions, tax filings, XBRL

Admin:

• General office administration and management including facilities and equipment management
• Liaise with various parties for the upkeep of the office
• Attend to all administrative and office related issues
• Provide administrative support to Management

HR:

• Assist with the full spectrum of HR functions including liaising with recruiters, conducting interviews, preparing employment contracts and on-boarding
• Manage monthly payroll computation, CPF submission and IR8A forms

Job Requirements:

• 1-5 years of relevant working experience is preferred
• Possess degree in Accountancy
• Knowledge or experience in handling full sets of accounts is required
• Good interpersonal, analytical and communication skills
• Meticulous and has a positive attitude
• Resourceful and ability to multi-task
• Ability to work independently and as a team

We are expanding our team and you might be the one! We are looking for Project Managers who are proactive in learning, understand business requirements and be creative in sourcing for projects.

Key Responsibilities

• Execute all facets of project management process from sourcing through to execution.
• Engage clients to understand business needs and recommend timely interventions to address clients’ productivity and efficiency challenges.
• Source creatively, identify leads and support clients in their HR function development journey.
• Manage time well and advise on talent needs where applicable
• Build relationships internally and externally
• Ensure positive client experience through communication & timely escalations.
• Maintain proper documentation and follow up of activities.

Key Requirements

• Diploma/Degree from relevant disciplines.
• Experience in inhouse HR functions, policy review or transformation project work.
• Knowledge in government business initiatives/grants for consultancy support.
• Experience using social media, networking tools, and research tools to source leads an advantage.
• Experience in HR consultancy work and business development a plus.
• Excellent communication skills.

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• · Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

a) oversee daily operations of the beauty clinic to ensure smooth and efficient functioning

2) monitor appointment schedule, staff rotations and client satisfaction

3) manage stock level and procurement of beauty products and equipement

4) supervise and motivate beauty therapist and other staff

5) monitor staff performance and address any performance issues

6) stay updated on current beauty trends to offer relevant services and advise

7) plan and implement startegies to increase revenue

8) evaluate the performance of services and adopt offering based on cleint demand

The Job:

• Manage and oversee faculty development initiatives
  • Assist in tracking and monitoring the faculty’s performance
• Manage and oversee tenure-track and tenured faculty recruitment initiatives and activities
  • Responsible for planning, initiating and outreach to identify potential candidates for the faculty’s position
• Manage and oversee non-tenure track structured faculty appointments and re-appointments
  • Responsible for managing the end-to-end process of faculty appointment and re-appointment
• Manage and oversee the annual faculty performance appraisal exercise
  • Coordinate and oversee the annual faculty performance appraisal process, ensuring timely completion and adherence to institutional policies and procedures
• Coordinate and oversee the entire faculty promotion and tenure process, ensuring compliance with institutional policies and procedures
• Manage and oversee the nomination of faculty for local and international awards

The Requirement:

• A recognized degree in Engineering / Science with minimum of 3-5 years of relevant experience in the administration in an Institute of Higher Learning

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Our client is a well established international bank and has a strong presence in Asia. They are recruiting for Business Development Manager to expand their business.

about the job

• Identify and target affluent individuals through networking, referrals and market research.
• Build long term relationships with affluent individuals to understand their financial goals and provide bespoke banking solutions.
• Work closely with internal and external stakeholders across the bank to customized solutions that meet clients’ requirements.
• Stay updated on market trends, competitor offerings and emerging opportunities to continuously refine acquisition strategies.
• Maintain close working relationship with internal partners for referrals and ensuring attractive or exclusive offers.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements.

skills and experience required

• Proven track record of success in acquiring and managing affluent clients.
• Strong interpersonal and communication skills to build trust and rapport with affluent individuals.
• Able to present effectively, communicate ideas and concepts.
• Good working attitude, highly motivated and result oriented.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!

Main Responsibilities:

• Assess organizational needs and design inclusion and empowerment programs in full collaboration with HR to ensure that these initiatives are aligned with the company’s broader HR strategy,
• Lead the execution of these programs, ensuring that strategies are implemented effectively and deliver real value to the organization.
• Tailor these programs to meet the needs of different regions, ensuring that local cultural nuances are respected while fostering global cohesion, ensuring that employees from diverse nationalities feel supported and empowered.
• Lead the design, execution, and facilitation of other internal events that promote inclusion and collaboration.
• Facilitate workshops, interventions, and events that focus on experiential learning, allowing employees to engage with practical, hands-on activities where theory is embedded in action.
• Encourage a culture of experimentation, where employees can take small steps, make progress, and learn through real-world application
• Provide coaching and mentoring to employees at all levels, using a systems thinking approach to help them navigate complex challenges and grow both personally and professionally.
• Use storytelling as a tool to make abstract concepts relatable and actionable, fostering alignment and enthusiasm across different teams and functions.
• Utilize your external network to build relationships with local businesses, thought leaders, and organizations in Singapore, identifying opportunities for collaboration
• Supervise the Organization all events like tech talks and inspire talks, CSR activities, team building events especially sportive ones and the annual DnD (Diner and Dance)
• Help in the organization of other transversal events organized by the departments (ex Hachackton, inclusion/onboardings days, …)
• Coordinate with the head of communication to ensure the proper communication is done on these events
• Coordinate with the other entities in Singapore or with Head office for organizing transversal events

Legal and Regulatory Responsibilities:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
• Make sure all the activities and expenses follow the local rules, with a particular attention to the procurement ones.

Qualification and Profile

• Systems Thinking & Complexity Management: Strong ability to understand and address the interconnected challenges within a diverse organization, designing programs that solve both immediate and long-term issues.
• Program Design, Execution, and Facilitation: Proven experience in not only designing but also executing and facilitating empowerment and inclusion programs, with a focus on experiential learning where theory is applied through hands-on activities.
• Management 3.0, Solution-Focused & Host Leadership: Experience in applying Management 3.0, solution-focused approaches, and host leadership principles to foster collaboration and autonomy.
• Workshop & Learning Program Design: Expertise in designing and facilitating workshops and learning programs from various schools of thought, emphasizing practical application and employee engagement.
• Coaching & Mentoring: Skilled in coaching and mentoring employees from diverse backgrounds, fostering personal and professional growth, and helping individuals navigate complex challenges.
• Public Speaking & Storytelling: Exceptional communication skills, including the ability to inspire and engage diverse audiences through public speaking and storytelling.
• Cultural Awareness & Inclusion: Deep understanding of how to foster a culture of inclusion that respects and celebrates the diversity of more than 20 nationalities.
• Organizational Development (OD): A background in organizational development is a plus, particularly in designing interventions that support employee engagement and organizational change.
• Your ability to connect with people from all levels of the organization, as well as the external business community, will be critical to the success of this role.
• Ability to work under pressure and prioritizeactivities to deliver results
• Effectiveness at decision making and dealing with issues
• Ability to cooperate and work across disciplinesand with other departments

Next Step

Click "apply" or send resume to Grace Chen - [email protected]

EA LIcence No.91C2918 | Personnel Registration No. R1329706

Job Description:

• Coordinate with other stakeholders from the local developer ecosystem
• Have relevant understanding of the local tech ecosystem and exceptional project management skills.
• Have an in-depth understanding of developer challenges and needs from technology perspective
• Understands the ecosystem interactions between the local universities, tech and startup communities.
• Provide creative ways to increase impact for developers by working closely with technology hubs, Client's Developer Experts, Client Developer Groups, Client Developer Student Clubs and other related developer initiatives.
• Providing Client Developer team with a physical presence on-the-ground in respective countries, which might include occasional travel
• Navigate the local tech & developer ecosystems and support it as needed - expand beyond existing Client communities & infrastructure
• Execute strategies & deliver key insights to better tailor programs for the region.
• Maintain and support Client Developer Ecosystem programs - by working with program stakeholders and community leads to increase awareness and readiness of Client Technologies in the region.
• Identify and partner with top tech meetups and communities, understand their needs and support them in the form of speakers, credits and resources for mutual benefit.
• Collect feedback and insights & refine Client's Technology awareness

Minimum Qualifications

3+ yrs of direct experience running Ecosystem-programs with Tech, startup or student communities

Strong and deep existing connections within the local Developer Ecosystem, who can hit the ground running.

Expertise running high-impact programs, in a cross-functional environment, managing multiple stakeholders

Fluent in English (written & spoken)

Ability to travel if needed

Job Description: Social Media Marketing Executive

Position Overview:
We are seeking a dynamic and analytical Social Media Marketing Executive to join our team. The ideal candidate will combine a passion for data with creative skills in video editing and design to enhance our brand's presence across various platforms. This role involves monitoring and optimizing social media campaigns, creating engaging content, and providing actionable insights to drive business growth.

Key Responsibilities:

1. Social Media Strategy & Execution:Develop and implement social media strategies aligned with company goals and target audience. Manage and schedule posts across platforms (e.g., Facebook, Instagram, LinkedIn, TikTok, YouTube, etc). Stay updated on the latest social media trends, tools, and platform features.
   
2. Content Creation & Design: Collaborate with the creative team to produce high-quality content, including videos, graphics, and visuals. Utilize video editing tools (e.g., Adobe Premiere Pro, Final Cut Pro, CapCut or equivalent) to create compelling content. Design visually appealing graphics using tools like Canva, Adobe Photoshop, or Illustrator.
   
3. Analytics & Reporting:Monitor and analyze social media performance using analytics tools (e.g., Google Analytics, Meta Business Suite). Track KPIs such as engagement, reach, click-through rates, and conversions to evaluate campaign success. Provide detailed reports with insights and recommendations for optimizing campaigns.
   
4. Community Engagement:Manage social media interactions, respond to comments/messages, and foster community growth. Identify and engage with influencers, partners, and audience segments to build relationships and expand reach.
   
5. Ad Campaign Management:Assist in planning, creating, and optimizing paid social media campaigns. Monitor ad performance and ensure campaigns achieve maximum ROI within budget.
   
6. Market Research:Conduct competitor analysis to benchmark performance and identify opportunities. Research audience preferences and behaviors to refine targeting and content strategies.
   

Qualifications:

• Education: Bachelor’s degree in Marketing, Communications, Graphic Design, or a related field.
• Experience: 1–3 years of experience in social media marketing, video editing, or design.
• Proficiency in social media platforms and tools
• Experience with video editing software is a plus! (e.g., Adobe Premiere Pro, Final Cut Pro).
• Graphic design skills is a plus! (e.g Canva, Adobe Photoshop, or Illustrator).
• Strong analytical skills and experience with data interpretation.

Skills & Competencies:

• Creativity and a strong eye for design.
• Proficiency in video editing and graphic design tools.
• Excellent organizational and time management skills.
• Strong communication skills, both written and verbal.
• Ability to analyze data and translate insights into strategies.
• Team-oriented mindset with a proactive attitude.

Why Join Us?

• Work in a fast-paced and innovative environment.
• Showcase your creativity and analytical skills.
• Grow your career with a supportive and collaborative team.
• Competitive salary and benefits package.

Job Title:

Retail Sales & Watch Trading Associate – Pre-Owned Luxury Watches

Location:

Orchard Road, Singapore

Join Belle Watch – Where Passion Meets Opportunity!

Belle Watch, a premier global player in the pre-owned luxury watch industry, invites passionate individuals to join our team. Located in the heart of Orchard Road, we offer an exciting opportunity to thrive in a dynamic environment that values teamwork, creativity, and expertise in luxury watches.

Key Responsibilities:

- Welcome and assist customers with professionalism and warmth.

- Stay updated on the latest watch models, trends, and pricing in the luxury market.

- Conduct market research to identify buying and selling opportunities.

- Source and purchase watches from sellers while negotiating optimal deals.

- List and promote watches through creative marketing strategies, including online platforms and social media.

- Build strong relationships within the watch community and ensure a premium customer experience.

- Handle transactions and inventory management with precision.

What We’re Looking For:

- A passion for luxury watches and a keen interest in the watch market.

- Previous retail or customer service experience, especially in luxury goods, is a bonus.

- Strong communication, negotiation, and interpersonal skills.

- A proactive, success-driven mindset with the ability to work independently.

- Creative flair for marketing and promoting products.

- Flexibility to work on a flexible schedule

Why Join Us?

- **Competitive Rewards:**

Base salary with an attractive commission structure and performance bonuses.

- **Growth Opportunities:**

Hands-on learning in the buying and selling process and a clear career path.

- **Supportive Environment:**

Collaborative team culture with training to enhance your skills.

- **Perks:** Flexible working arrangements, and unlimited earning potential.

Ready to Turn Your Passion for Watches into a Career?

Submit your resume and a brief cover letter highlighting your enthusiasm for luxury watches and relevant experience to [email protected]

Become part of Belle Watch, where your passion meets opportunity, and every day is a step closer to success!

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking segment.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• At least 1 year of financial sales experience would be advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716