Job Description:

We are looking for a highly motivated and skilled Chef De Partie to join our dynamic culinary team. The ideal candidate will support our Sous Chef/Executive Chef in managing daily kitchen operations, ensuring the highest standards of food quality, and upholding the unique flavors of our Nyonya cuisine. This is a fantastic opportunity for someone with a strong culinary background and a passion for heritage food.

Key Responsibilities

• Assist Chef in overseeing food preparation and kitchen operations.
• Ensure that all dishes are prepared to the highest quality and consistency
• Supervise and train kitchen staff, ensuring adherence to hygiene and safety standards
• Collaborate with the culinary team to develop new menu items and refine existing recipes
• Manage inventory, order supplies, and maintain stock levels
• Ensure that the kitchen is clean, organized, and compliant with health regulations
• Take charge in the absence of the Sous Chef and lead the team effectively

Qualities:

• At least 2 years of relevant working experience
• Expertise in cooking Nonya cuisine not necessary but an added advantage
• Possess passion and interest in new recipes and products
• A team player who works efficiently to fulfil the production demands
• Willing to keep learning to broaden knowledge and harness new methods of production

Working Hours:

• 7-9 hours work per day
• 6 days’ work week

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• · Developing goals for the development team and business growth and ensuring they are met.
• · Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.
• 6 working days

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.
• 6 working days

Corporate Secretarial Manager
(Singapore – Novena)

Responsibilities:

• Independent and pro-active provision and management of company secretarial services to a portfolio of local and international clients across a diverse range of industries.
• Handling compliance matters.
• Liaising with clients, authorities, colleagues from various departments and banks.

Requirements:

• A Member of Chartered Secretaries Institute of Singapore (CSIS) or ICSA.
• Corporate secretarial experience in full spectrum of corporate secretarial services.
• Able to train and lead a team of professional staff.
• Excellent command of English (oral and written).
• Meticulous, deadline-driven and adaptive.
• Able to multi-task and work in fast paced environment. Team player with a positive working attitude, Good communication and interpersonal skills.

Interested candidates are invited to email a detailed copy of their resume (including current & expected salaries) to;

[email protected]

(All application will be in strict confidence. We regret that only shortlisted candidates will be notified)

Position: Assistant Manager in Meat Processing

Job Type: Full-time

Job Responsibilities:

1. Assist the Meat Processing Manager in overseeing daily operations of the meat processing facility.
2. Coordinate and supervise processing and packaging activities to meet production targets and quality standards.
3. Support developing and implementing standard operating procedures (SOPs) and safety regulations.
4. Assist in monitoring and maintaining inventory levels and ordering raw materials as needed.
5. Work closely with the quality assurance team to uphold hygiene and safety standards.
6. Aid in training and guiding processing staff to enhance efficiency and adherence to best practices.
7. Collaborate with other departments to ensure smooth workflow and timely delivery of products.

Qualifications:

• Food Science, Business Management, or a related field preferred.
• Minimum of 5 years of experience in meat processing or food production.
• Strong leadership and communication skills.
• Knowledge of food safety regulations and quality control procedures.
• Ability to manage time effectively and handle multiple tasks.

Skills:

• Proficient in software/tools related to meat processing, e.g., ERP systems.
• Good problem-solving and decision-making capabilities.
• Ability to work under pressure and adapt to a dynamic work environment.

Salary & Benefits:

• Competitive salary based on experience.
• Benefits include list benefits, e.g., health insurance, paid leave, etc.
• Opportunities for career advancement and professional development.

Job Descriptions:

• Familiar with and understanding all the tender requirements
• Exercise a collaborative plan and define the extent of the works
• Timely management of tender activities
• The general duty includes measurement of quantity, collection quotations, cost comparison, and participation in preparing tender price
• Review quotations with the designated specification
• Review quantities and cross-check for possible items that may have been overlooked
• Proofreading for tender responses to highlight areas for incorporation of quantity and ensure issuance to stakeholders to quote for works
• Price negotiations with subcontractors/partners.
• Review of cost impact (value engineering proposal/ variations)
• Able to manage/lead the team and assign tasks to the team members respectively

Job Requirements:

• Degree in Quantity Surveying/Building or equivalent
• Minimum 8 years of working experience in the local building construction industry. Main contractor experience is preferred
• Experience in tendering work.
• Sound computer literacy including advanced skills in Excel. Proficient in Cubicost Glodon will be a plus.
• Familiar with all types of building tendering will be advantageous
• Bilingual will be advantageous
• Location: Jurong East

Job Descriptions:

• Familiar with and understanding all the tender requirements
• Exercise a collaborative plan and define the extent of the works
• Timely management of tender activities
• The general duty includes measurement of quantity, collection quotations, cost comparison, and participation in preparing tender price
• Review quotations with the designated specification
• Review quantities and cross-check for possible items that may have been overlooked
• Proofreading for tender responses to highlight areas for incorporation of quantity and ensure issuance to stakeholders to quote for works
• Price negotiations with subcontractors/partners.
• Review of cost impact (value engineering proposal/ variations)
• Able to manage/lead the team and assign tasks to the team members respectively

Job Requirements:

• Degree in Quantity Surveying/Building or equivalent
• Minimum 8 years of working experience in the local building construction industry. Main contractor experience is preferred
• Experience in tendering work.
• Sound computer literacy including advanced skills in Excel. Proficient in Cubicost Glodon will be a plus.
• Familiar with all types of building tendering will be advantageous
• Bilingual will be advantageous
• Location: Jurong East

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.
• 6 working days

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

Responsibilities:

• Search and screen potential candidates across various recruitment platforms and proactively reach out to them.
• Attract outstanding candidates to join the team and maintain regular communication with existing candidates.
• Maintain candidate relationships and provide a positive recruitment experience.
• Collaborate with the team to ensure a smooth recruitment process and timely completion of recruitment tasks.

Qualifications:

• Minimum of 4 years of HR or Talent Acquisition experience, with at least 2 years of experience in headhunting and talent sourcing.
• Bachelor's degree or higher, preferably with an international student background.
• Understanding of the Web3 industry.
• Excellent communication and interpersonal skills.
• Strong paperwork skills.
• Familiarity with different recruiting platforms and recruitment processes.

We invite highly motivated professionals to join our team, and together you will;

• Assist in preparation of monthly and quarterly financial and management reports.
• Assist in cash flow management, including preparation of monthly bank reconciliations.
• To assist in monthly budget and bank reconciliation
• Minimum Diplomaholder in Accountancy/ LCCI/ Partial ACCA/ CAT
• At least 2 years of working experience in the related field for this position
• Able to work independently
• Able to keep full set of accounts and proficient in XBRL
• To maintain a filing system
• To handle GST reports
• Experience in Payroll will be great
• To assist in monthly budget and bank reconciliation
• Knowledge of Quickbooks accounting system.
• Proficient in MS Office applications.
• Responsible, meticulous and having strong initiative.
• Able to communicate well in English
• Good communication and interpersonal skills

If you are a team player and meet the requirements of the above position, please submit a detailed resume, stating your current and expected salary to:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

We invite highly motivated professionals to join our team, and together you will;

• Assist in preparation of monthly and quarterly financial and management reports.
• Assist in cash flow management, including preparation of monthly bank reconciliations.
• To assist in monthly budget and bank reconciliation
• Minimum Diplomaholder in Accountancy/ LCCI/ Partial ACCA/ CAT
• At least 2 years of working experience in the related field for this position
• Able to work independently
• Able to keep full set of accounts and proficient in XBRL
• To maintain a filing system
• To handle GST reports
• Experience in Payroll will be great
• To assist in monthly budget and bank reconciliation
• Knowledge of Quickbooks accounting system.
• Proficient in MS Office applications.
• Responsible, meticulous and having strong initiative.
• Able to communicate well in English
• Good communication and interpersonal skills

If you are a team player and meet the requirements of the above position, please submit a detailed resume, stating your current and expected salary to:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

Reporting to the General Manager, the incumbent is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

RESPONSIBILITIES

• Drive market share and revenue performance through proper pricing and mix management using competitive reports
• Develop overall pricing strategy to include all market segments and distribution channels with the aim of maximising revenue through forecasting and budgeting
• Manage rates, room inventory, distribution channels and market segmentation
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including brand website and 3rd party sites
• Identify new revenue opportunities and provide daily, weekly and monthly reporting
• Maintain complete knowledge of room availability for each day, including restricted dates, rates and room types breakdown
• Analysis of data, booking patterns and market trends and generating reports
• Ensure all related systems are configured correctly, validated and working to full capacity / functional
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, corporate, groups etc).
• Monitor competitors and market to develop rate and market-mix strategies
• Have good knowledge on all room rates/packages and promotions
• Supervision of reservations team in meeting the daily business needs, including conducting training and guidance to the Revenue & Reservations department
• Coordinate and work with other departments in sales fulfilment
• Develop specific goals and plans to prioritise, organise and accomplish the work for the department.
• Any other ad-hoc duties assigned by General Manager from time to time

SKILLS & QUALIFICATION REQUIREMENTS

• Bachelor’s Degree in Hotel Administration/ Revenue Management/ Business/ Finance or related field
• At least 15 years of relevant working experience within the hotel industry
• Have worked in both local & international hotel brands with properties of at least 350 keys
• Proficient in Microsoft Office including email
• Knowledge in Revenue Management platforms (eg. Amadaeus, Duetto, Lanyon etc)
• Knowledge in OPERA Cloud will be advantageous
• Good interpersonal and communications skills
• Strong analytical and negotiation skills
• Multi-tasking skills with attention to details and deadlines
• Ability to lead and train team members
• Ability to communicate and interact with various stakeholders of all levels

We regret that only shortlisted candidates shall be notified.

What you will be doing:

• Manage and oversee the daily operations of teams
• Lead, motivate, and supervise teams of engineers and technicians to ensure high performance and accountability.
• Develop and implement maintenance schedules, procedures, and protocols to ensure the efficient operation of all facility systems and equipment.
• Coordinate with vendors, contractors to obtain competitive bids, identify and propose rectification, upgrading and enhancement work for clients, negotiate contracts, and oversee work performed on-site.
• Monitor and maintain compliance with all corporate HSEQ requirements and standards.
• Conduct regular inspections and assessments of facilities to identify maintenance needs, safety hazards, and propose to client(s) for improvement.
• Tracking of P&L for the sites under his/her portfolio, work with BD team to prepare for tender submission
• Respond promptly to facility emergencies, incidents, and service requests to minimize downtime and ensure the safety and security of occupants.
• Collaborate with other departments, such as operations, HR, and finance, to support organizational goals and initiatives.
• Stay informed about industry trends, best practices, and new technologies in facilities management to continuously improve processes and performance.

You are:

• Bachelor's degree in facilities management, engineering, business administration, or related field (preferred).
• Proven experience in facilities management, operations management, or related field, with at least 10 years in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate and manage a diverse team of employees.
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, vendors, and stakeholders at all levels.
• Understanding of ACMV, electrical, plumbing, and mechanical systems.
• Knowledge of regulatory requirements and safety standards related to facilities management.
• Proficiency in computerized maintenance management systems (CMMS) and facility management software.
• Strong problem-solving abilities and attention to detail.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Descriptions:

• Receive training and perform duties in service/kitchen department
• Assist Outlet Manager/Overall responsible for the smooth operations of the restaurant
• Gain deep and thorough knowledge of the restaurant operation by rotating on each position
• Perform cashiering duties and maintain cleanliness and general upkeep of the restaurant
• Participate in initiatives to further improve service standards and procedures
• Observe high standards of mise en place with attention to detail
• Generate daily sales report and present to company's management
• Perform stock ordering and controlling in daily basis
• Perform effective problem solving skill when necessary
• Delivering superior food and beverage service and maximizing customer satisfaction
• Promote upselling of food and services
• Responsible for planning weekly/monthly schedule of manpower
• Any other tasks as and when assigned by Management

Job Requirements:

• At least 1 to 2 years of food & beverage industry experience
• Highly customer service oriented
• Exhibit strong leadership skills
• Cheerful, and fun-loving individual who likes communicating with people

Jobmatch Recruitment Pte Ltd

License No: 17C8617

EA Registration No: R1104161

EA Personnel: Kenny Loh Boon San

60 Albert St, #10-09 OG Albert Complex, Singapore 189969

Job Description:

• Handle all customer service-related matters at the counter
• Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks
• Promote loyalty program and related activities
• Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required
• Support Marcom in promotional activities, events and loyalty program as required
• Administrative duties and any other ad-hoc duties as assigned
• Handle customer's enquiries & complaints

Requirement:

• Min GCE N Level qualification
• Min 1 year of working experience in relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS will be an added advantage
• Fluent in English
• Customer-oriented with good communication and interpersonal skills
• Able to work rotating shift, weekends & Public Holidays

Job Type: Part-time/ Temp 1 month

Pay: $11 per hour

Expected start date: 15 Dec 2024 to 15 Jan 2025 (Can be extended)

6 days a week

Schedule:

• Morning Shifts 10am to 6pm
• Mid Shifts 12pm to 8pm
• Afternoon Shifts 2pm to 10pm
• Weekend availability
• Public Holidays

Full time position is available too!

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• Audit and report inventory while making recommendations on which items to order and restock
• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
• Establish warehouse practices and protocols to achieve an efficient warehouse
• Set warehouse and team goals in collaboration with executive management and other team leads
• Monitor workplace performance and lead training initiatives to improve employees
• Keep up-to-date on the latest federal and state safety regulations
• Communicate with other departments to ensure products are shipped in a timely manner

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Beautician Trainee – Future Branch Manager & Trainer Path

Are you passionate about beauty and ready to embark on a career where you can grow and make a difference?

Join us as a Beautician Trainee and begin your journey with the potential to advance into a Branch Manager and Trainer role. We welcome candidates with little or no experience, as we provide all the training you need to succeed!

Role Responsibilities:Specialized Treatments: Perform dedicated beauty services including scar and stretch mark repair, Pink Glow treatment, lash lifts, and teeth whitening.

Client Engagement: Provide welcoming and simple reception services to create a positive experience for clients.

What We Offer:Comprehensive Training: Learn directly from our founder, Joey, with guidance in professional beauty techniques as well as soft skills like communication, grooming, and personal image.

Growth-Oriented Path: This role offers a unique opportunity to advance into a management or training position.

Work Schedule: 5.5-day work week, with one weekend and one weekday off.

Annual Leave: 10 days to support work-life balance.

No Sales Pressure: Your focus is on providing quality service, not sales.

Breaks & Allowances: Enjoy a daily lunch break and a dinner allowance.

Performance Bonus: Recognizing and rewarding your dedication and progress.
If you're eager to grow in the beauty industry and passionate about providing excellent client care, we’d love to have you join our team!

Benefits:

• Basic Salary up to $3,500 with yearly increment based on performance.
• Working day per week: 5 days (1 day weekday off & 1 day weekend off)
• Working Timing: Weekday: 8am to 6pm / 9am to 7pm (Depending on roster) | Weekend: 8am to 5pm/ 9am to 6pm (Depending on roster)

Job Description:

This is a full time role for a Retail Assistant Manager located in Clementi. Our client is one of Singapore's largest nurseries and you will be responsible for supporting the store manager with daily operations such as handling cash, managing security protocols, and ensuring team adherence to company policies. A key focus is on delivering exceptional customer service and resolving any complaints to maintain high satisfaction. The position also requires assisting in sales strategy implementation, monitoring performance, and contributing to budget planning for profitability. Additionally, it includes overseeing inventory management, analyzing product movement to optimize stock levels, leading staff through training and supervision, and maintaining visual merchandising standards. The role also involves collaborating on marketing efforts to boost sales through promotions and events.

Qualifications:

• Diploma in Retail Management, Business Administration, or a related field.
• 2-4 years of experience in retail management, preferably in the FMCG industry.
• Good understanding of the retail environment and industry.
• Ability to multitask and manage multiple projects simultaneously

Accountabilities:
1. Learner-Centered Service Delivery: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners. Support the Supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learners.
2. Leadership: Provide guidance to team members to perform their duties effectively and efficiently.
3. Performance Management: Conduct monthly analysis of the team's student interactions through the monthly scorecard; provide training and coaching to team members to improve performance if required.
4. Budgeting and Resource Allocation: Provide inputs for the annual budget of Student Services department.
5. Continuous Improvement and Innovation: Plan, review and supervise improvements on systems and processes to improve the efficiency and effectiveness of Student Services department.
6. Quality Control: Implement check procedure and monitors to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements. Support and coordinate audits on Student Services department.

Job Requirements:
Academic Education and Work Experience:
1. Preferably degree with at least 3 - 6 years of relevant work experience, including in a supervisory position, within a customer-focused environment, preferably in an education setting
2. Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
3. Bilingual with good command of spoken and written English
4. Working knowledge of Microsoft Office software

Skills:
1. Excellent interpersonal, communication and presentation skills
2. Good planning and organisational skills
3. Ability to engage effectively with people of diverse background 4. A team player who is able to work with academic staff and administrative support personnel

Personal Attributes:
1. Result-oriented
2. Resourceful
3. Able to work independently and as a member of multiple and varied teams

ACCOUNTABILITIES:

Execute the day-to-day administrative work processes for the successful delivery of centralized customer- centric services to SIMGE learners.

1. Student Services: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners.
2. Performance Management: Carry out the services provided by Student Services team to achieve departmental outcome.
3. Continuous Improvement and Innovation: Provide inputs or suggestions to improvements on systems and processes to improve the efficiency and effectiveness of Student Services department.
4. Quality Control: Execute work processes to ensure that SIM GE student interactions are responded to in accordance with policies, procedures and regulatory requirements.

JOB REQUIREMENTS:

• Diploma holders
• At least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting
• Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
• Bilingual with good command of spoken and written English
• Working knowledge of Microsoft Office software
• Excellent interpersonal, communication and presentation skills
• Good organizational skills
• Ability to engage effectively with people of diverse background
• A team player who can work with academic staff and administrative support personnel
• Result-oriented
• Resourceful
• Able to work independently and as a member of multiple and varied teams

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

You will take the lead in managing a team of officers responsible for overseeing the daily disbursement operations for various schemes. Your role will involve ensuring that payouts to beneficiaries are both prompt and accurate, maintaining high standards of efficiency and reliability in all transactions.

In this role, you will:

· Oversee daily disbursement activities to ensure timely and accurate payouts to beneficiaries.

· Ensure accuracy in payment adjustments and promptly rectify any flagged payment anomalies.

· Maintain smooth operations with timely responses to complex payment inquiries from the Case Management Team.

· Lead the implementation of system enhancements to optimise payment processes in line with strategic goals.

· Foster strong relationships with stakeholders through effective communication and collaboration on scheme implementations.

· Communicate and negotiate with stakeholders to align on the Board’s position and resolve conflicts, ensuring timely project implementation.

· Harmonise payment guidelines while assessing their implications for individual schemes, considering each scheme’s unique features.

· Oversee project initiatives and system enhancements.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

· Relevant experience in payment operations, disbursement management or project management.

· Experience in leading and managing teams, with the ability to motivate and drive performance.

· Strong problem-solving skills to address conflicts and complex inquiries effectively.

· High level of accuracy in financial reconciliations and payment adjustments.

· Familiarity with payment processing systems and relevant financial regulations.

· Ability to manage multiple projects and meet deadlines in a fast-paced environment.

· Strong relationship-building skills to foster collaboration among stakeholders.

· Good communication and stakeholder engagement skills.

· Self-motivated and ready to innovate in a dynamic environment.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.