1. Lead and motivate customer services team - Coach, counsel, and train customer services

team to improve best customer experience and top line revenues, namely:

a) Follow up with customers for bookings and to identify new business opportunities.

b) Handle critical situation which include drafting emails and letters to customers.

c) To resolve routine and non-routine issues or complaints from customers.

d) To jointly work with suppliers and vendors including key carriers to make exceptions and

improve on services to improve customers’ experience.

2. Top Line Growth and Responsibilities through retention and penetration efforts, and business

development with Network Agent Partners and House Accounts.

3. Review and improve business processes and customers’ SOP regularly to make it more

efficient and up to date.

4. Engage (which include visiting) key suppliers and vendors including carriers that they deliver

best in class services to OV Logistics. It also includes identifying and engaging new suppliers,

vendors, and carriers that can provide better rates and services. This include constant updating

of the Vendors Master List for qualified vendors.

5. Visit key Customers (House Accounts) to review service experience and discuss improvement;

at the same time, build relationship and ask for more businesses.

6. Develop new strategic network agents to nominate shipments for OV Logistics.

7. Ensure all customers and suppliers records are filed in the iFMS System and appropriate

folder (in shared server) and kept up to date.

8. Ensuring all Job File opened is duly, completely and correctly key entered into our Freight

Management System.

9. Participate in relevant business project from time to time as assigned by management.

Job Duties & Responsibilities:

● Completes all assigned side work related to set up and breakdown of the dining room, grills, and service hutches.

● Provides enthusiastic hellos and goodbyes to all incoming and departing customers.

● Provides exceptional service & hospitality to every customer. Leads the floor by example, owns customer experiences in the entire assigned section of the dining room.

● Coordinates with the Guest Relations Manager to ensure that section pacing matches needs of the customer book. Pushes pacing or grilling as needed to generate excitement and hit table turns.

● Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.

● Participates in training of all incoming Service Associates.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.

Our client, a well-established company is seeking for an IT Manager ( In-House Role - Infrastructure Project )

Requirements

• Diploma or degree in IT / Computer or relevant
• At least 3 to 5 years experience leading a small team to run Projects - IT Operation.
• Hands-on experience in management and administration of all tasks assigned related to IT infrastructures including Servers and Network.
• Knowledge in Project Management, Project Tenders, IT budget for IT infrastructure and Vendor Management
• Strong communication and interpersonal skills..
• Independent and team player

Others

• Salary up to $ 6,000.00 + AWS + VB
• Office hours, 5 day work week
• 21 Days Annual Leave
• Central area

Interested candidate can send in your resume (word format prefer) to [email protected]

Business Development Assistant Manager Job brief

We are looking for an ambitious and energetic Assistant Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Assistant Manager Responsibilities

· Develop a growth strategy focused both on financial gain and customer satisfaction

· Conduct research to identify new markets and customer needs

· Arrange business meetings with prospective clients

· Promote the company’s products/services addressing or predicting clients’ objectives

· Prepare sales contracts ensuring adherence to law-established rules and guidelines

· Keep records of sales, revenue, invoices etc.

· Provide trustworthy feedback and after-sales support

· Build long-term relationships with new and existing customers

· Develop entry level staff into valuable salespeople

· Developing growth strategies and plans

· Managing and retaining relationships with existing clients

· Increasing client base

· Having an in-depth knowledge of business products and value proposition

· Writing business proposals

· Negotiating with stakeholders

· Identifying and mapping business strengths and customer needs

· Researching business opportunities and viable income streams

· Following industry trends locally and internationally

· Drafting and reviewing contracts

· Reporting on successes and areas needing improvements

· Contacting potential clients to establish rapport and arrange meetings.

· Planning and overseeing new marketing initiatives.

· Researching organizations and individuals to find new opportunities.

· Increasing the value of current customers while attracting new ones.

· Finding and developing new markets and improving sales.

· Attending conferences, meetings, and industry events.

· Developing quotes and proposals for clients.

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

Business Development Assistant Manager Requirements

· Proven working experience as a business development manager, sales executive or a

· relevant role

· Experience in sales, marketing or related fields.

· Strong communication skills and IT fluency.

· Ability to manage multi-task.

· Excellent organizational skills.

· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

· Proficient in Word, Excel, Outlook, and PowerPoint.

· Comfortable using a computer for various tasks.

· Time management and planning skills

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

The successful candidate will join the Singapore Airlines’ Information Technology Division and be a part of a dynamic and fast paced team. This team will be instrumental in transforming via technology, our operations in Finance, Procurement and Engineering to achieve the company’s strategic vision while optimizing the results across the business processes.

Key Responsibilities include:

• Play an integral role in our SAP S/4 HANA implementation project and working in areas of Finance, Procurement and Engineering.
• ​Work closely with business stakeholders, IT team and system integrators to ensure that the S/4HANA solution, including relevant add-ons that will be implemented is able to deliver the business vision and projected outcomes and is aligned to our Digital Enterprise Architecture and Application Roadmap.
• Develop and execute end-to-end project management activities, including work plan management, issues and task tracking, status reporting.
• Works as liaison between business stakeholders, IT teams and system integrators to validate solutions and deliverables.
• Preparing Steering Committee level/stage gate presentations to provide timeline and updates to Senior Management.
• Evaluation and Analysis of project to identify the overall health and areas that require remediation, escalation or additional management focus.
• This is an individual contributor role.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.
• Certified Scrum Master is desirable
• Minimum 5 years of relevant experience with proven track record in SAP projects delivery.
• Knowledge and experience in S/4HANA and other SAP add-on solutions such as Ariba, TripRecord, IBP and iMRO would be added advantage.
• ​Have a curious mind, is logical and possess good problem-solving and communication skills.
• Able to work independently as well as collaboratively as part of a highly skilled team.

JOB PURPOSE:

Oversee and supervise the payroll and related functions for the organization in the Asia Pacific region. Ensuring pay is processed on time, accurately and in compliance with government regulations. Maintain and update pay history for Asia Pacific branches and generate month end and ad-hoc reports.

PRINCIPAL ACCOUNTABILITIES:

Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions. Prepares and maintains accurate records and reports of payroll transactions.

JOB CONTENT (PRIMARY & SECONDARY FUNCTIONS):

Primary

1. Provide day-to-day leadership and oversees the daily workflow of the department.

2. Recruits, interviews, hires, and trains new staff in the department.

3. Review staff performance and provides constructive and timely evaluations.

4. Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions across Asia-Pacific Branches.

5. Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.

6. Calculate overtime payments and other allowances for the regions.

7. Ensures compliance with government regulations, local payroll, wage, and hour laws and best practices.

Secondary

8. Facilitates audits by providing records and documentation to auditors.

9. Identifies and recommends updates to payroll processing software, systems, and procedures.

10. Provide other duties as and when required.

CREDENTIALS:

QUALIFICATIONS

· Bachelor's degree in Accounting, Business Administration, Human Resources, or related field required.

EXPERIENCES

· At least 5 - 7 years of relevant work experience with 2 - 3 years in a managerial position.

COMPETENCIES

· Extensive knowledge of the payroll function including preparation, internal control, and payroll taxes.

· Excellent organizational skills and attention to detail.

· Knowledge of labour laws

· Good Communication & Interpersonal skills

· Proficient with Microsoft Office Suite.

· Proficient with payroll software, experience in using PeopleSoft is highly advantageous.

The upcoming Eastern General Hospital (EGH) aspires to provide excellent, patient-centred care and to improve the health of the population in the east of Singapore. We aim to develop future-ready systems to support patients’ healthcare journeys and to be an employer of choice for our staff.

You will work with the planning team to support the operational and services development needs in EGH. You will work with stakeholders to develop operational models in line with the development of hospital services and care model, develop operational work flows and emergency response/security plans, co-develop work flow simulations based on various scenarios to test new models both virtually and on physical prototypes in the EGH Healthcare Living Lab. You will also develop procurement and resourcing plans to support assigned operations and support the operational readiness, activation and transition (ORAT) plan of the hospital.

Requirements:

• Bachelor’s Degree in any discipline with at least 10 years of relevant experience, including at least 2 years of experience in management of hospital operations
• Good knowledge in both front-end and back-end support services
• Possess excellent communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Able to work under pressure, adapt to change and manage challenges
• Must be fully vaccinated against COVID-19