Fabrica AI is reinventing how robots are developed. Currently novel robots take 5-20 years. We are building a design automation platform to bring it down to a month, and have already demonstrated significant progress by developing tile grouting robots in record time. Robotics simulation and reinforcement learning has been advancing a lot making it 1000x cheaper to train robots compared to 5 years ago, and as Jensen Huang said at Nvidia GTC 2024, "the ChatGPT moment for robotics may be just around the corner." A couple other companies are building on the same paradigm shift but we are the only ones using it to automate hardware design, not just software.

Building robots and a design automation platform together brings great synergy - the platform helps us develop robots faster than anyone else and the robots allow us to gather data and do experiments at scale. Data gathering can be done through partnerships with other robotics companies, but doing experiments is crucial for grounding the platform in reality and ensuring its usefulness. The grouting robots are already deploying daily at construction sites and bringing value to clients. We are currently negotiating sales worth around 500k USD. With manufacturing cost multiple times lower than companies using a traditional robotic arm, our robots have an ROI in weeks. Our robot is also small and simple to use, operating from a single button without the need to upload floorplans or do any complex setup. Soon we would be expanding into other simple and valuable robots for the construction industry.

We’ve raised over 2.5m USD from Hoxton Ventures, Credo Ventures, our Professor from Cambridge University, Woh Hup, and the owner of BHCC (listed construction company). We’ve 2500sqft of space in Singapore where we have over 20 team members, and 1200sqft of space in Czechia where we have our software team.

Jakub Suchanek (CEO) has an engineering degree from the University of Cambridge and experience working on self-driving cars at Wayve and machine learning at Granta Innovation and Wacker. He is a worldwide winner of NASA SpaceApps and has won bronze medals in International Olympiads in Informatics and Physics.

Ronald Luc (CTO) earned a degree in Math and Computer Science from Masaryk University, where he was a teaching assistant, and supervised several deep learning theses. He has years of industry experience in both machine learning and self driving cars. With Jakub he won TechFest Munich, one of the EU’s top hackathons; and represented Czechia at the International Olympiad in Informatics.

Keefe Wayne Teo (COO & CFO), a University of Cambridge engineering graduate, served as president of Hackbridge.io, promoting entrepreneurship in tech. He has 100+ citations in research journals and four papers on sustainable energy. He previously worked at Entrepreneur First and has business development experience from other companies.

Website: https://www.fabrica.ai/ (and various press releases, awards, etc.)
Latest Grouting Robot Demo: https://www.youtube.com/watch?v=AVWjmaMuYM0

Fabricator videos

https://www.youtube.com/watch?v=4aoQ4QaEOPQ

https://www.youtube.com/watch?v=xnENP7zWzEM

https://youtu.be/qXpkFeEidac

https://www.youtube.com/watch?v=5SBiEBLMQ9k

Your internship would revolve around real-world industry deployments taking us from a TRL of 7 to 9. You may be remunerated with a combination of salary and share options. As an SGInnovate partner company, we can offer a monthly S$3000 SGD in stipend under the SGI Summation program for undergraduates, more for masters, PhD students. The following tracks are available, you would probably be doing a couple of them up to your preference, with examples of what has been done by previous interns:

Your role will include (*you don’t have to be proficient for all of them*):

Core responsibilities:

• PCB, electronics design
  • Working with both hobbyist and industrial microcontrollers, single board computers, motor drivers etc.
  • Integrating motor systems of different types (DC, BLDC, with encoder feedback…), sensor modules etc.
  • PCB design
• Embedded programming

Possible additional responsibilities:

• Testing our robot on construction sites
• Managing external PCB production
• Harness design
• Overseeing a team doing all the above

Requirements:

• Experience with electronics design and embedded software at at least one industrial level project
• Value the direct impact on the product and proximity to clients at a startup and the growth potential of a startup more than having a stable job at a reputable company
• Willing to work without a very well defined job scope and willing to adapt to changes week on week
• Ability to think of metrics to measure progress and deciding based on back on the envelope calculations
• Keenness to do more than is expected, impact driven, past side projects
• Excited about robotics and similar technical areas and exploring them in work and other projects
• Growth mindset driven

Our development process is very iterative and agile. Thus your role/tasks is/are likely to evolve over time. You would play a significant part in deciding how your work would contribute to our overall goals. Besides, a lot of testing has to be done on a construction site. If you like this process, you’d be a good fit for us. Check out the link above for more information, and send your CV to [email protected]

About Bruker:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Bruker - Innovation with Integrity.

Please visit www.bruker.com.

Bruker Singapore is seeking for a Field Service Engineer within the service organization. He/She is an ambassador of Bruker Nano Surfaces Metrology (BNSM) instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

SUMMARY OF RESPONSIBILITIES:

• Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools (AAFM(NanoMet), AFMi, TSOM & X-ray) for customers both domestic and international
• Provide high level technical support to external customers at their location
• Provide on-­site training to the customers
• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
• Develop Service technical documentation
• Create, develop, and continuously improve the customer support & applications knowledge database
• Timely and professionally handle field service calls and issues arising from the field service
• Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international
• Visits, triage with field applications scientists as appropriate
• Timely complete and submit all required paperwork
• Flexible schedule to accommodate our customer’s needs
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Up to 30% traveling required within Southeast Asia (at times with short notice)
• Misc. other duties commensurate with the capabilities of a Field Service Engineer

ESSENTIAL FUNCTIONS:

• 90% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)
• 10% Knowledge database development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)

ADDITIONAL RESPONSIBILITIES:

• Pre-sales support
• Other duties as assigned

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.
• Working knowledge of MS Office, Excel. Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation
• Up to 5 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences.
• AAFM, AFM and X-ray service experience or background in Technical Support preferred.

Interested candidates, please apply via Bruker's career portal directly : https://bit.ly/48OlAj5

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Summary of Position

The Enterprise Senior Networking engineer is a technical implementation role who will focus on delivering Enterprise Networking Technologies Data Centre, Wireless Routing & Switching, Software Defined solutions to new and existing customers.

The position will be a critical member of the Service Delivery team who designs and builds new Infrastructure. This role will work directly with customers to capture business requirements, share best practices, make recommendations, document the optimal design, provide trainings and build the approved solution.

This role may also support business development activities by providing demos or POV for the mentioned technologies below.

Responsibilites:

• Designing and implementing network and security solutions: Responsible for designing and implementing network and security solutions for clients, which may involve configuring routers, switches, wireless, load balancers and other network devices. Racking and Stacking network devices. Expected able to handle mid-sized to mega-sized project.
• Troubleshooting network and security issues: Responsible for diagnosing and resolving network and security issues that arise for clients while deploying, which may involve investigating connectivity problems, configuration issues, and analyzing network traffic.
• Client management: Responsible for building and maintaining relationships with clients, managing their expectations, and ensuring their needs are met.
• Collaboration with other teams: Working closely with other teams such as project managers and Operations team to ensure the network delivery is completed within the stipulated time.
• Technical Documentation: Responsible for creating technical documentation such as Low-Level Design, TDS, As-built, UAT and SAT documents. Signoff all the documents from clients for the project closure.
• Knowledge Transfer: Responsible for providing handover the project to Client and internal operations team.
• Provide guidance and mentorship: Conduct knowledge sharing sessions to keep the team updated on the best practices.

Requirements:

• Possess at least a Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 5-10 years of experience in network design/deployment.
• Excellent knowledge in Routing and switching, eg. BGP, OSPF, Multicast, VSS, spanning tree, MPLS L3VPN.
• Experience in wireless. Cisco WLC, Aruba, Prime, MSE/CMX, DNAC, Ekahau Site Survey tool
• Data centre technologies, eg. Cisco Nexus VDC, VPC, FEX, VXLAN, ACI.
• Good knowledge of Firewall technologies eg. IPSEC VPN, SSL VPN, IPS/IDS, Cisco ASA, Firepower, Fortigate,
• Good knowledge in network access control(NAC) product, eg Aruba Clearpass Policy Manager, Cisco ISE.
• Excellent interpersonal & communication skills
• Current CCNP qualified with related professional experience, CCIE would be an advantage.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Job Summary:

We are currently looking for a Senior Security Project Engineer to join our Professional Services Team delivering Security Projects encompassing predominantly NAC, Firewall, PS and MFA solutions. Qualified candidate is expected to have hands-on experience in delivering such solutions. This role presents itself with considerable learning opportunities on the state-of-the art security technologies.

Accountabilities:

• Develop low level design document for the project delivery detailing the scope with the sensible technology write up.
• Participate in Internal/Customer meetings to develop the LLD document.
• In-depth technical knowledge and good working experience in implementing and supporting Cisco ISE and HPE Aruba ClearPass NAC solutions.
• Prepare UAT document and perform UAT as per document.
• Understanding of Windows Active Directory and Integration with NAC Solutions
• Proficient with hands-on experience delivering Firewall migrations and fine-tuning Firewall/IPS policies.
• Ability to deliver MFA Solutions for specific use case requirements.
• Assist in reviewing Technical Design Specifications (TDS) document for security projects
• Proactively participate in maintaining internal knowledgebase sharing technical findings within the Team.

The Individual and their Experience:

• Network Access Control (dot1x) experience of Cisco ISE and HPE Aruba ClearPass (Mandatory).
• Firewall Migration expertise across multi-vendor platforms- Cisco ASA/FTD, Palo Alto, Fortigate, Checkpoint.
• Hands on experience Cisco FirePower NGIPS.
• Basic understanding of Networking – Routing and Switching Protocols.
• Ability to manage medium to large size project and ensure completion within the projected timeline.
• Build customer relationship to manage the projects in a congenial way.
• Team Player highly spirited, sharing project experience with peers.
• Able to learn and adopt new skills when projects warrant based on the relevant training provided.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Job Responsibilities:

•Lots handling, WAT analysis and process optimization

•Device development, Yield trouble shooting and reliability improvement

•Fab transfer & Customers handling

•Customized structure process integration development

• To be responsible for helping to drive leading edge process/device development and optimization of devices in order to meet scaling, performance, reliability, and manufacturability requirements.

• Identify and solve IC process and device problems

Job Qualification

•Bachelor degree or above in Materials Science, Electrical Engineering, Chemical Engineering, Mechanical Engineering, Physics, Chemistry or a related engineer discipline.

• 5+ Years Experienced Process Engineering

• Fab 12" knowledge is preferred

• Knowledge of Statistical Process Control (SPC) and/or Design of Experiments (DOE) principles

•Good communication skills, be able to work within cross-functional teams, including internal and external partners

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Job Summary

The Senior Network Operations Engineer is an Operations role whom will focus on SLA driven Level 3 Incident Management which encompasses responding and resolution of Network, Wireless, Security Infra related issues. The position will be a critical member of the Operations team whom are the higher level and Sev 1 n 2 escalations to diagnose and troubleshoot fault incidents. This role will work directly with customers to gather the fault symptoms and provide the resolution or work around and share best practices, make recommendations, document the issues, provide root cause incident reports. The job scope includes extensive support to client network support team to perform activities in network health check, wireless testing, user issues, break fix, preparing Incident root cause reports.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.
• Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution with in the proposed timelines.
• Field engineer responsible for handling support issues on Enterprise Networking Platforms and Solutions related to Routing, Switching, Wireless, NAC, Security. Includes Vendors such as Cisco / Aruba / Fortinet / Riverbed / Palo Alto / F5 etc
• Under take escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 3 on site troubleshooting and hardware field replacement works for Enterprise Networking Solutions.
• Be part of a team of engineers that performs 24 hours standby duties on a rotational basis.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you
• Work closely with various team of engineers for troubleshooting in relation to Enterprise Networking incidents.

Qualifications:

• Minimum 5 years of relevant experiences in network operations including network, wireless, security technologies.
• Hands on experience in fixing user issues in production environment is essential
• CCNA/CCNP/CCIE certified plus any other networking certifications preferred
• Strong understanding about Enterprise Networking Solutions such as VSS,
• VPC, Multicast , MPLS etc..
• Ability in performing local / remote IOS upgrades on different products and RMAs for faulty devices in production

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Job Responsibilities :

• Communicate, coordinate, and integrate department resources to enhance efficiency and achieve departmental goals and objectives.

• Oversee team member assignments, manage project scheduling, and track project progress to ensure timely and successful completion.

• Implement cost control measures and optimize resource allocation to maximize department performance.

• Foster team development through targeted training and mentorship programs, ensuring the success and growth of team members.

Job Qualification

• Master’s degree in a related field, such as Chemistry, Chemical Engineering, or Material Science.

• Over 5 years of relevant work experience.

• Strong knowledge of 12-inch semiconductor diffusion processes, including furnace, ion implantation, and Wet Bench System.

• Proven ability to identify, assess and solve problems

• Analytical with good interpersonal skills

• Team leader with execellent communication/coordination skill.

Job Duties

• Capacity planning and management.

• Tool Productivity improvement.

• Capital investment evaluation and control.

• Fab space layout planning.

Job Qualification

• Bachelor degree or above in Industrial Engineering, Business, or related engineering field is required.

• 5+ years of experience in Fab

• Global mindset, Self-motivated, high personal standard,

• Strong analytical and problem-solving skills.

• Programming skills, knowledge about IC process and logistic flow are preferred.

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Summary of Position

The Enterprise Networking engineer is a technical implementation role who will focus on delivering Enterprise Networking Technologies Data Centre, Wireless Routing & Switching, Software Defined solutions to new and existing customers.

The position will be a critical member of the Service Delivery team who designs and builds new Infrastructure. This role will work directly with customers to capture business requirements, share best practices, make recommendations, document the optimal design, provide trainings and build the approved solution.

This role may also support business development activities by providing demos or POV for the mentioned technologies below.

Responsiblities:

• Implementing network and security solutions: Responsible for implementing network and security solutions for clients, which may involve configuring routers, switches, wireless, load balancers and other network devices like Aruba. Racking and Stacking network devices. Expected to handle small to mid-sized project.
• Troubleshooting network and security issues: Responsible for diagnosing and resolving network and security issues that arise for clients while deploying, which may involve investigating connectivity problems, configuration issues, and analyzing network traffic.
• Client management: Responsible for building and maintaining relationships with clients, managing their expectations, and ensuring their needs are met.
• Collaboration with other teams: Working closely with other teams such as project managers and Operations team to ensure the network and security delivery is completed within the stipulated time.
• Technical Documentation: Responsible for creating technical documentation such as Low-Level Design, TDS, As-built, UAT and SAT documents. Signoff all the documents from clients for the project closure.
• Knowledge Transfer: Responsible for providing handover the project to client and internal operations team.

Requirements:

• Possess at least a Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 1-5 years of experience in network design/deployment.
• Excellent knowledge in Routing and switching, eg. BGP, OSPF, Multicast, VSS, spanning tree, MPLS L3VPN.
• Experience in wireless. Cisco WLC, Aruba, Prime, MSE/CMX, DNAC, Ekahau Site Survey tool
• Data centre technologies, eg. Cisco Nexus VDC, VPC, FEX, VXLAN, ACI.
• Good knowledge of Firewall technologies eg. IPSEC VPN, SSL VPN, IPS/IDS, Cisco ASA, Firepower, Fortigate,
• Good knowledge in network access control(NAC) product, eg Aruba Clearpass Policy Manager, Cisco ISE.
• Excellent interpersonal & communication skills
• Current CCNA/CCNP qualified with related professional experience, CCIE would be an advantage.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Summary of Position

The Enterprise Senior Networking engineer is a technical implementation role who will focus on delivering Enterprise Networking Technologies Data Centre, Wireless Routing & Switching, Software Defined solutions to new and existing customers.

The position will be a critical member of the Service Delivery team who designs and builds new Infrastructure. This role will work directly with customers to capture business requirements, share best practices, make recommendations, document the optimal design, provide trainings and build the approved solution.

This role may also support business development activities by providing demos or POV for the mentioned technologies below.

Responsibilites:

• Designing and implementing network and security solutions: Responsible for designing and implementing network and security solutions for clients, which may involve configuring routers, switches, wireless, load balancers and other network devices. Racking and Stacking network devices. Expected able to handle mid-sized to mega-sized project.
• Troubleshooting network and security issues: Responsible for diagnosing and resolving network and security issues that arise for clients while deploying, which may involve investigating connectivity problems, configuration issues, and analyzing network traffic.
• Client management: Responsible for building and maintaining relationships with clients, managing their expectations, and ensuring their needs are met.
• Collaboration with other teams: Working closely with other teams such as project managers and Operations team to ensure the network delivery is completed within the stipulated time.
• Technical Documentation: Responsible for creating technical documentation such as Low-Level Design, TDS, As-built, UAT and SAT documents. Signoff all the documents from clients for the project closure.
• Knowledge Transfer: Responsible for providing handover the project to Client and internal operations team.
• Provide guidance and mentorship: Conduct knowledge sharing sessions to keep the team updated on the best practices.

Requirements:

• Possess at least a Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 5-10 years of experience in network design/deployment.
• Excellent knowledge in Routing and switching, eg. BGP, OSPF, Multicast, VSS, spanning tree, MPLS L3VPN.
• Experience in wireless. Cisco WLC, Aruba, Prime, MSE/CMX, DNAC, Ekahau Site Survey tool
• Data centre technologies, eg. Cisco Nexus VDC, VPC, FEX, VXLAN, ACI.
• Good knowledge of Firewall technologies eg. IPSEC VPN, SSL VPN, IPS/IDS, Cisco ASA, Firepower, Fortigate,
• Good knowledge in network access control(NAC) product, eg Aruba Clearpass Policy Manager, Cisco ISE.
• Excellent interpersonal & communication skills
• Current CCNP qualified with related professional experience, CCIE would be an advantage.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

The New Product Introduction (NPI) process engineer will provide Dermcut Medical Pte Ltd with technical support and operating knowledge for our medical device operation. This role will conduct critical engineering functions such as product validation, troubleshooting, identifying and implementing process improvements.

The engineer will work closely with project manager and is in charge of taking the prototype from pilot scale into full scale manufacturing in support of commercial efforts. This position will focus on developing various processes and implementing those to support mass production.

Primary Responsibilities

• Establish processes based on product specifications.
• Develop control plans, gage repeatability & reproducibility, test method verification & validation, and pFMEA.
• Identify areas of process improvement to reduce and minimize process related nonconformance incidents and to maximize efficiency of the process.
• Co-ordinate the generation of dossier including but not limited to design files, technical files and project files to include design outputs, shelf-life studies, biocompatibility, sterilisation, risk analysis, validation master plans, IQ's, OQ's, PQ's and test regimes.
• Responsible for screening and optimization of process parameters to achieve robust and stable processes and maximize yields, efficiencies and process capabilities.
• Perform other related duties and responsibilities as assigned.

Education / Experience Requirements

• Bachelor’s degree in process engineering or similar qualification.
• A minimum of 2 years’ experience in the medical device industry.
• A strong understanding of validation strategy (IQ/OQ/PQ), support protocols and reports.
• Experience in root cause analysis of technical discrepancies/abnormalities.
• Familiar with FDA documentation requirements, ISO 13485 quality management system, lean manufacturing, and good manufacturing practice.
• Experience with SolidWorks and Microsoft Project preferred.

Job Description & Requirements

Responsibilities

• Coordination of Mechanical,Electrical, P&S design and installation.
• Ensure all works are carry out accordingly to drawings, specification, and compliance to authorities’ requirements.
• Site coordination and manage M&E personnel on work progress, drawings,material, samples, method statement submission and approval, to ensure quality and timely completion.
• Manage and Coordinate SWC.
• Preparation of CSD & SEM or CCSM drawings.
• Monitoring of construction installation, field coordination and provide necessary problem solving.
• Carry out testing requirement, inspection with consultants.
• Conduct T&C and Handover to Client.
• Proper documentation of all test report, equipment records and As-built drawings.
• Supervision of workers and sub-contractor to ensure safety and compliance of work on site.
• Adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship.
• Other duties as assigned.

Requirements

• Minimum 5 years of engineering experience with Recognized Degree in relevant field.
• Minimum 3 years of supervision experience of E&M work in construction site for projects of similar scale and complexity.

Project Overview

We are hiring research engineers interested in advancing the state of the art in data-efficient machine learning at SMART in the new program: Mens, Manus and Machina: How AI empowers people and the city in Singapore (M3S).

With the recent emergence of large language models (LLMs), the research engineers will assist in investigating how data-efficient and resource-efficient techniques, such as data attribution, data selection/reweighting, data valuation, data curation, Bayesian optimization, active learning, can be applied in the context of LLMs (as well as important issues involving AI privacy, model auditability and updatability).

Responsibilities

• Research on topics related to data-efficient machine learning, such as data attribution, data selection/reweighting, data valuation, data curation, Bayesian optimization, and active learning, in the context of LLMs.
• Investigate how these concepts as well as important issues involving AI privacy, model audibility, and updatability can be applied in the context of LLMs.
• Develop, implement, and evaluate experiments to characterise the feasibility and performance of the proposed research ideas.
• Collaborate with other PhD and undergraduate students to publish research results in top-tier conferences and journals, with focus on venues associated with the above-mentioned areas .

The research engineer will be jointly advised by Prof. Daniela Rus (MIT CSAIL), Prof. Alex 'Sandy' Pentland (MIT Media Lab), and Assoc. Prof. Bryan Low (NUS School of Computing), and based at SMART (Singapore-MIT Alliance for Research & Technology) in Singapore. The research engineer will have the opportunity to collaborate with PhD and undergraduate students, as well as Postdoctoral Fellows, within our research groups.

For more information on our research group and interests, visit

https://danielarus.csail.mit.edu/

https://www.media.mit.edu/people/sandy/overview/

https://www.comp.nus.edu.sg/~lowkh/research.html

Requirements

• Degree or Masters Degree in Computer Science, Machine Learning, Artificial Intelligence, or other related disciplines.
• Strong publication record at premier AI/ML venues such as ICML, ICLR, NeurIPS, CVPR, ACL, EMNLP or similar.
• Strong proficiency in programming.
• Strong proficiency in English and communication skills.
• Experience with machine learning and deep learning frameworks such as Pytorch, Tensorflow, among others.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

The Individual and their Experience:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

About NSING:

As part of Nations Technologies Group, NSING was founded in 2018 in Singapore bringing high-performance semiconductor products and solutions to global semiconductor industry. Our products includes General and Secure MCU, Secure IC for TPM (Trusted Platform Module), Bluetooth Low Energy BLE and BMS (Battery Management System). When you join NSING, you will be part of a talented team in the Singapore R&D Center where we develop high performance MCU targeting for Industrial and Edge AI applications.

Your Role:

As a SoC Design Verification Engineer, you will be you would be part of a passionate team developing and deploying state-of-the-art verification methodologies in ever-increasing design complexities, from UVM, C co-simulation, to mixed-signal simulation and formal verification. You will be part of the Singapore team in developing high performance MCU chips.

• Develop detailed verification plans based on design specifications and architectural requirements.
• Create and maintain test benches for complex digital designs using System Verilog and UVM (Universal Verification Methodology).
• Write, debug, and execute test cases to verify functionality, performance, and power consumption of our SoC products.
• Collaborate with design engineers to identify, analyze, and resolve design issues.
• Conduct coverage analysis and drive verification closure to ensure all functional requirements are met.
• Mentor junior verification engineers, providing technical guidance and support.
• Continuously improve verification processes and methodologies to enhance efficiency and effectiveness.
• Participate in design and verification reviews, providing constructive feedback and recommendations.
• Stay updated with the latest industry trends and advancements in verification techniques and tools.

Your Skills and Experiences:

• Education：Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or a related field.
• Experience: 5 years+ prior industry experience of design verification including significant System Verilog and UVM usage.
• Technical skills:

-Deep knowledge of digital logic design, SOC architecture and microarchitecture

- Proficient in simulation-based verification methodologies and languages such as UVM and System Verilog

- Skilled in developing and maintaining test benches, test cases, and verification environments

- Experience across the full verification cycle from initial planning to final tape out

• Preferred skills:

- Knowledge of low-power design techniques and verification methodologies.

- Knowledge of hardware-software co-simulation mixed-signal verification techniques.

- Knowledge of gate level simulation methodologies.

Other Skills:

• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and teamwork skills, with the ability to collaborate effectively in a cross-functional environment.
• Flexibility and adaptability and demonstrates ability to manage multiple tasks and projects, prioritizing effectively to meet deadlines.

JOB DESCRIPTION

We are looking for highly-motivated and skilled programmers to join us in Biomed DAR (BII A*Star), to work on a new initiative in the development and deployment of software tools for data management support systems/biomedical data repository. Our work supports BMRC-wide research programmes and industry collaborations.

Successful candidates will work with a team of data scientists, data engineers and UI designers to program a web-application stack for automated data integrity checks, data curation, data annotation, and data imputation for structured data generated by research programmes. Successful candidates will have the opportunity to tap into a large pool of biomedical data from different disciplines and to interact with the companies/researchers to understand their real data needs.

JOB REQUIREMENT

· Minimum bachelor’s degree or diploma in the field of computer science, computer engineering, or other web programming intensive course. With expertise in at least one of the following areas: creating, maintaining, implementing APIs, front-end development, microservices architecture

· Possess minimum 2 - 3 years or more of relevant work experience.

· Ability to work independently to translate design templates and ideas into programs with efficient coding.

· Basic knowledge in data analytics and proficient in Python, Node.js, React, SQL

· Prior industry experience with engineering, financial services, healthcare is a plus.

· Able to deliver under tight schedule.

· Good team player with understanding of best practices and cybersecurity.

· Good interpersonal and communication skills.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

JOB DESCRIPTION

We are looking for highly-motivated and skilled programmers to join us in Biomed DAR (BII A*Star), to work on a new initiative in the development and deployment of software tools for data management support systems/biomedical data repository. Our work supports BMRC-wide research programmes and industry collaborations.

Successful candidates will work with a team of data scientists, data engineers and UI designers to program a web-application stack for automated data integrity checks, data curation, data annotation, and data imputation for structured data generated by research programmes. Successful candidates will have the opportunity to tap into a large pool of biomedical data from different disciplines and to interact with the companies/researchers to understand their real data needs.

JOB REQUIREMENT

· Minimum bachelor’s degree or diploma in the field of computer science, computer engineering, or other web programming intensive course. With expertise in at least one of the following areas: creating, maintaining, implementing APIs, front-end development, microservices architecture

· Possess minimum 5 years or more of relevant work experience.

· Ability to work independently to translate design templates and ideas into programs with efficient coding.

· Basic knowledge in data analytics and proficient in Python, Node.js, React, SQL

· Prior industry experience with engineering, financial services, healthcare is a plus.

· Able to deliver under tight schedule.

· Good team player with understanding of best practices and cybersecurity.

· Good interpersonal and communication skills.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Role Description:

• Responsible for semiconductor fab automation with Autonomous Mobile Robot (AMR) & SECS/GEM
• MES knwolegeable and work with vendors to evaluate and enable communication between MES, Tool and AMR.
• Responsible for proposing/developing/implementing/maintaining IOT automation systems collecting/cleaning/restructuring equipment data and storage in data management system
• Maintenance of AMR and existing system performing periodic data integrity checks, create automated failure alerts, perform timely fixes when necessary and continuously improve the automation frameworks with new innovative features\
• Create Web UI for admin/user required view & operation. Create automated periodic insights/analytics/reports/visualisation/alerts operations required for timely decision-making processes.

Job Requirements

• Degree in Computer Science, Engineering or relevant field
• Ability to work independently and team player to deliver result in fast paced and collaborative environment
• Preferable with 1-3 experience in various semiconductor process module/knowledge, equipment engineering or digital transformation, specifically in SECS/GEM Automation.
• Knowledge in communication systems and network protocols used between tool and factory automation (SECS/GEM knowledge & semiconductor/manufacturing environment)
• Knowledge in variety of operating system (OS) used for automation (e.g SECS/GEM, php, js, sql). Other technical skills such as AMHS, vb, xml will be a plus/
• Preferable to have experience in data mining, database engineering, software development

Role Description:

• Responsible for semiconductor fab automation with Autonomous Mobile Robot (AMR) & SECS/GEM
• MES knwolegeable and work with vendors to evaluate and enable communication between MES, Tool and AMR.
• Responsible for proposing/developing/implementing/maintaining IOT automation systems collecting/cleaning/restructuring equipment data and storage in data management system
• Maintenance of AMR and existing system performing periodic data integrity checks, create automated failure alerts, perform timely fixes when necessary and continuously improve the automation frameworks with new innovative features\
• Create Web UI for admin/user required view & operation. Create automated periodic insights/analytics/reports/visualisation/alerts operations required for timely decision-making processes.

Job Requirements

• Degree in Computer Science, Engineering or relevant field
• Ability to work independently and team player to deliver result in fast paced and collaborative environment
• Preferable with 1-3 experience in various semiconductor process module/knowledge, equipment engineering or digital transformation, specifically in SECS/GEM Automation.
• Knowledge in communication systems and network protocols used between tool and factory automation (SECS/GEM knowledge & semiconductor/manufacturing environment)
• Knowledge in variety of operating system (OS) used for automation (e.g SECS/GEM, php, js, sql). Other technical skills such as AMHS, vb, xml will be a plus/
• Preferable to have experience in data mining, database engineering, software development

Job Description:

• Responsible for developing and optimizing ion-implantation and rapid thermal anneal (RTA) processes to support IME's various program requirements.
• Responsibilities include diagnosing malfunctions and using test equipment or software to test faulty hardware parts, applying knowledge of the functional operation of the Ion implanter and RTA equipment.
• Collaborates closely with vendors to optimize equipment performance and reduce tool downtime.
• Setup and execute design of experiments (DOEs) at various dose, energy, tilt, and twist levels, and evaluate experimental data to meet required process specifications.
• Responsible for analyzing test data related to implant-related defect formation, and quantifying and minimizing defects.
• Champion process window characterization and evaluation to drive quality and yield improvement.
• Closely collaborate with process integration teams to implement technology roadmaps, define process capability requirements, and address structural implications and constraints related to ion-implantation and RTA processes.
• Work with fab team in establishing statistical process control for ion-implantation and RTA processes.
• Generate and present reports to both internal and external customers.

Requirements:

• Bachelors/Masters in Materials Science and Engineering, Physics, Electrical Engineering, or closely related fields are welcome to apply.
• 3 years direct industry experience in ion-implantation, RTA and SiC MOSFET fabrication is preferred.
• Extensive proficiency in medium and high energy/current ion implantation, and RTA processes, including a comprehensive knowledge of equipment, equipment parts, and troubleshooting techniques to minimize equipment downtime.
• Good understanding of wide bandgap semiconductor materials and their corresponding dopant species.
• Expertise in ion channeling, ion bombardment, and their impact on the implant species profile.
• In-depth comprehension of defect formation and annihilation processes in the implanted region of semiconductors.
• Familiarity with essential device properties resulting from ion implantation and RTA processes.
• Understanding of the hardware of ion-implantation and RTA systems is advantageous.
• Knowledge and prior hands-on experience on basic process characterization techniques such as SEM/TEM, EDX, SIMS, Ellipsometry is advantageous.
• Possess good interpersonal and oral/written communication skills, with ability to deliver clear and concise messages to both internal and external stakeholders.

Job Description:

• Responsible for developing and optimizing ion-implantation and rapid thermal anneal (RTA) processes to support IME's various program requirements.
• Responsibilities include diagnosing malfunctions and using test equipment or software to test faulty hardware parts, applying knowledge of the functional operation of the Ion implanter and RTA equipment.
• Collaborates closely with vendors to optimize equipment performance and reduce tool downtime.
• Setup and execute design of experiments (DOEs) at various dose, energy, tilt, and twist levels, and evaluate experimental data to meet required process specifications.
• Responsible for analyzing test data related to implant-related defect formation, and quantifying and minimizing defects.
• Champion process window characterization and evaluation to drive quality and yield improvement.
• Closely collaborate with process integration teams to implement technology roadmaps, define process capability requirements, and address structural implications and constraints related to ion-implantation and RTA processes.
• Work with fab team in establishing statistical process control for ion-implantation and RTA processes.
• Generate and present reports to both internal and external customers.

Requirements:

• Bachelors/Masters in Materials Science and Engineering, Physics, Electrical Engineering, or closely related fields are welcome to apply.
• 3 years direct industry experience in ion-implantation, RTA and SiC MOSFET fabrication is preferred.
• Extensive proficiency in medium and high energy/current ion implantation, and RTA processes, including a comprehensive knowledge of equipment, equipment parts, and troubleshooting techniques to minimize equipment downtime.
• Good understanding of wide bandgap semiconductor materials and their corresponding dopant species.
• Expertise in ion channeling, ion bombardment, and their impact on the implant species profile.
• In-depth comprehension of defect formation and annihilation processes in the implanted region of semiconductors.
• Familiarity with essential device properties resulting from ion implantation and RTA processes.
• Understanding of the hardware of ion-implantation and RTA systems is advantageous.
• Knowledge and prior hands-on experience on basic process characterization techniques such as SEM/TEM, EDX, SIMS, Ellipsometry is advantageous.
• Possess good interpersonal and oral/written communication skills, with ability to deliver clear and concise messages to both internal and external stakeholders.

Job Description

1. Perform research in the following areas:

a. Global performance analysis, and/or

b. Global structural response analysis

2. Assist in conducting physical model tests, field experiments and numerical simulations to support the development of integrated physical-numerical modelling and simulations.

3. Collaborate with industry partners, affiliated research institutes and other relevant stakeholders to contribute to grant proposals for research funding consistent with the strategic goals of TCOMS.

4. Any other duties as assigned by supervisor.

Job Requirements

· Bachelor's/Master's Degree in Civil Engineering, Mechanical Engineering, Marine Engineering, Naval Architecture, Applied Mathematics or other related disciplines.

· Preferably having relevant research/industry experience with competent knowledge in some of the following areas: Offshore engineering, marine engineering, hydrodynamics, naval architecture and ocean engineering.

· At least 5 years of experience

· Prior knowledge in the following numerical methods/software/programming languages will be an advantage:

o CAD software such as SolidWorks, Rhino, AutoCAD

o Engineering tools such as WAMIT, SESAM and OrcaFlex

o Finite Element analysis tools such as SESAM, ABAQUS, Ansys

o Programming codes such as FORTRAN, Python, MATLAB, C++ or equivalent.

· Good interpersonal and communications skills.

· Ability to adapt and work effectively as members of a team.

· Good command of written and spoken language.

· Resourceful and self-driven with a high degree of professional integrity.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Responsibility:

1. Collect and summarize product demand, participate in product demand assessment and optimization;
2. Competitor information collection& analysis;
3. Planning product promotion according to R&D and marketing research;
4. Provide customer support and product solutions training;
5. Participate in important project product selection, solution providing, bidding scheme and implementation plan evaluation;

Requirement:

1. Bachelor degree or above, major in computer, communications, electronics or related
2. More than 5 years working experience in security industry, 1 year experience in product or pre-sale
3. Good communication ability, can work under pressure

Mission statement:

Lead the engineering execution of medium-size projects and ensure that all related activities are performed in accordance with Hitachi Energy policy, contractual agreements, quality standards, health, safety & environment requirements. Responsible for day-to-day designing and engineering activities aligned with schedule commitments. He / She is to possess technical knowledge and skills relating to the design of various transmission substation/Industry components, systems and equipment. To provide technical guidance to his/her project team and lead project engineering discussion.

Your responsibilities:

• You will design system while adhering to design and engineering principles of transmission substation/Industry, incorporate equipment, system, and safety features in design plans, comply with local and national safety standard and ethics that come with the design engineer role.
• You will maintain records and documents of all the work and design in accordance with unit and customer requirement.
• You will work in within the proposed schedule and budget for the project and liaise with project stakeholders with status update to them regarding the status of the work.
• You will coordinate mechanical and electrical tests on design, if required, conduct tests on equipment against fundamental design.
• You will manage department's compliance with organization’s risk management framework, review design drawings for practicability, completion timeframe and research capabilities.
• You will assist in development engineering resource planning strategy, coordinate with factory and supplier to ensure the design meet with the requirement, prepare design related calculation and issue bill of material·
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold Electrical Engineering degree or equivalent.
• Preferably with 3 years’ experiences in Electrical/Transmission Industry.
• Experience and proficient knowledge and skills in BIM - Autodesk REVIT (3D model)
• Experience in switchgear planning, design and bidding related tasks.
• Good knowledge of substations equipment, protection relays and network automation.
• Knowledge of Electrical/Transmission Utilities Industry is preferred.
• Proficiency in English language.

Summary

People at Apple don't just build products — they craft the kind of experiences that have revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagine what you could do here! The Apple Services Engineering (ASE) team builds and provides systems and infrastructure that fuel Apple's Services. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Apple Books, and more. And they do it on a massive scale. They consistently exceed Apple’s high standards with high-performance solutions, delivering a diverse array of products in over 35 languages to more than 150 countries. The ASE Production Support Engineering team is looking for an Escalation Engineer for troubleshooting, tracking, and resolving technical issues. This Engineer will play a vital role in technical troubleshooting for Apple’s customers, internal business partners, and strategic partners for all of Apple’s Media Services.

Description

As a vital member of an exceptional global team, you will play a key role in Tier 4 support, addressing technical issues for customers, internal business partners, and strategic partners. Your responsibilities will include efficiently triaging issues, evaluating their impact, delving into server logs, replicating problems, capturing device logs, and methodically determining root causes. Collaboration with diverse engineering teams to prioritize and resolve issues will be a central aspect of your role. Acting as the problem manager for top issues, you'll communicate updates and estimated time of resolution to a broad audience, including senior leadership. In addition to driving issue resolutions, you will contribute to the enhancement of operational efficiency. This involves developing exceptional tools, documentation, and refining processes to elevate the quality and speed of issue handling. Furthermore, your commitment extends to participating in On-Call duties and assisting during spikes in issues or when faced with time-critical situations.

Minimum Qualifications

• Proven track record in solving problems within complex distributed applications
• Proficiency in scripting, such as Python, and server-side programming languages, such as Java.
• High logical and critical thinking skills
• Demonstrated expertise in analyzing client and server-side logs
• Strong knowledge of SQL, relational database systems, and/or distributed SQL query engines (such as Oracle and Trino)

Preferred Qualifications

• Experience with log analysis tools, such as Splunk, is a huge plus
• Experience in Charles Proxy or Wireshark and Sysdiagnose is a plus.