Responsibilities:

• Collaborating with Process Engineer & Engineering team to establish QC standards.
• Creating documentation for inspection criteria and quality plans.
• Collaborating with QA, Process, and Product teams to address quality issues through corrective action.
• Conducting in-process audits and final quality control audits with the Process team.

Requirements:

• Diploma in Manufacturing/Quality Engineering or equivalents.
• Minimum 1 year of working experience in Electronics Manufacturing Industry.
• Responsible for controlling Supplier Quality Assurance (SQA).
• Oversight of quality control for incoming, in-process, and outgoing products.
• Knowledgeable in ISO 9001, 14001, 13485, and 45001, and FDA requirements.
• Understanding IPC requirements in PCB assembly and quality standards for various manufacturing processes such as plastic molding, die casting, extrusion, metal stamping, and machining parts.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Description

• Perform as the Company nominated QC representative daily quality inspections on the various disciplines for the Company’s sub-contracted site activities: boiler welding, mechanical erection of process equipment, piping, painting, structural steel erection.
• Perform receipt inspections of goods and equipment at delivery to check completeness and to report about eventual transport damages. Monitor the storage and preservation conditions on site.
• Monitor the implementation of the approved site Inspection and Test Plans
• Verify that the quality related site activities are in accordance with the applicable codes and standards.
• Monitor and perform spot-wise inspections on all non-destructive testing on site.
• Monitor subcontractor’s work tools calibration.
• Monitor level of training and qualification of all subcontractor personnel.
• Register, follow-up and monitor handling of non-conformities.
• Monitor and review that all sub-contractor QC documentation is available, compliant and complete according to the specification and ITP and in accordance to the actual progress on site.
• Coordinate exchange of relevant QA/QC documentation to and from site subcontractors and third parties (including Notified Body).
• Ensure that all sub-contractor QC documentation is hand-over as-built and complete at pre-defined inspection milestones.
• Liaise with the Company’s relevant discipline project engineers and vendor QC inspectors about quality related matters.
• Assist to site meetings with customer, sub-contractors or vendors about quality-related matters.
• Organise and chair weekly QC site meetings with main subcontractor QC personnel. Draft meeting reports and distribute to all participants, the QC Manager, the Site Construction Manager and other stakeholders.
• Invite and accompany the customer representative and third parties (including notified body) for witness and hold point activities according ITP.
• Coordinate with and report to the Company’s Site Construction Manager on all quality and safety-related issues.

Job Requirements

• Degree/Diploma in Engineering (Mechanical, Chemical preference) or equivalent.
• A minimum of 5 years experience in QC inspection on welding, NDT and mechanical erection activities.
• A sound working knowledge of EN standards and PED for (boiler) welding, piping, coating, NDT and pressure testing. Demonstrated working experience with steam boiler erection and pressure equipment.
• Good understanding of mechanical erection activities, their possible problems and to act pro-actively to prevent them from happening.
• The ability to work in a team as part of the Company and to communicate with colleagues (on and off-site), enforce resolution by the sub-contractor and to follow-up related communication.
• Any certification related to QC activities (welding, NDT, painting/coating inspection, audit etc) is a plus.
• Willing to work in Tuas, shift and weekend.
• Preferable with local driving license.

Job Responsibilities:

§ To conduct and carry out TBM and allocate the task to supervisors and team.

§ Prepare and submit Daily, Weekly and Monthly construction report.

§ To monitor the site progress and highlight obstructions to carry out works.

§ Ensure site team perform all the activities in safe and effective manner.

§ Assist in technical studies and prepare cost estimates.

§ Assist in project schedule by studying project plan and specifications, calculating time requirements, and sequencing project elements.

§ Maintain project schedule by monitoring project progress, coordinating activities, and resolving problems.

§ Assist in project planning and scheduling.

§ Prepares project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.

§ Maintains safe and clean working environment by enforcing procedures, rules, and regulations.

§ Maintains project data base, entering and backing up data.

§ Prepare the site progress photos for progress claim submission and variation works claim.

§ Execute the construction team requirements and translating them into an actionable plan by team of workers.

§ Attend daily site coordination / logistic meeting.

§ Prepare handing over document and close-out NCR’s.

Job Requirements:

1. Minimum Qualification : Diploma or Degree in Civil Engineering / Construction Management

2. Minimum Experience : 3 years related experience

Responsibilities:

• Work closely with design engineers and architects to create and document detailed test plans for verifying the SoC design.
• Establish and manage the infrastructure and environment for automated verification of the SoC's architecture, functionality, and performance.
• Develop reusable testbenches, test cases using constrained-random and directed methods, and verification modules for both block and system levels.
• Create a regression strategy, methodology, and scripting tools, ensuring comprehensive function coverage and addressing verification gaps before design releases and tape-out.
• Collaborate with design engineers to troubleshoot and resolve simulation issues.
• Provide support to test engineers during post-silicon validation.
• Mentor and guide team members and junior engineers, aiming to enhance verification efficiency.​

Requirements:

• Master in Electrical Engineering or equivalent with 8 years of relevant working experience/ PhD in Electrical Engineering or equivalent with 3 years working experience.
• Extensive understanding of UVM/OVM, Semiformal Verification, assertion-based verification, and hardware-software co-verification methodology.
• Skilled in Verilog, SystemVerilog, Python, Perl, TCL, Shell scripting, C/C++, SystemC, and assembly coding for industry-standard ISAs.
• Familiar with MIPI, AMBA (APB/AHB/AXI) bus protocols, RISC-V/ARM, or DSP cores.
• Experience in verifying designs at RTL and post-P&R gate levels.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

1. Project coordination and supervision, ensuring efficient task delegation and team management.

2. Oversight of all site operations, with a focus on safety, quality assurance, and regulatory compliance.

3. Rigorous monitoring of project schedules and progress to meet deadlines and deliverables.

4. Attend site meeting and liase with consultants, architects, clients pertaining to site matters.

5. Overall project management and implementation.

System Operator / Associate Engineer (Operation)

Responsibilities:

• Conduct on-site daily maintenance check for simulator.
• Carry heavy equipment for training set up.
• Operate and support simulator training independently.
• Perform basic IT troubleshooting.
• Any other duties as assigned.

Requirements:

• NTEC / Diploma in Mechatronics / Electrical / Electronics / Computer Engineering.
• IT savvy.
• Willing to perform overtime during weekday and weekend (Occasionally).
• Able to work in the west of Singapore.
• Good working attitude with ability to work independently as well as in a team.
• Only Singaporeans need apply.

Responsibilities:

• To have a role in VSAT product development team that participates in designing of LNA and Power Amplifier.
• Operating up to Ka band frequencies, the Up/Down Converter facilitates communication as part of its functionality.

Requirements:

• Bachelor’s Degree in Electronics Communication Engineering or equivalents.
• Minimum 3 years of experience in any RF systems.
• Experience in RF circuit design (LNA, PA, Up/Down Converter, Synthesizer).
• Experience in using simulation software.
• Experience in VSAT system or subsystem design.

____________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Lead RTL design, simulation, and verification for TetraMem ASIC/SoC products, ensuring robustness.
• Integrate and validate IP blocks for seamless system functionality.
• Analyze requirements for Power, Performance, and Area (PPA), optimizing design trade-offs.
• Collaborate with backend team in RTL coding, implementation, and synthesis for successful tapeout.
• Create and maintain reusable IPs for AI/in-memory computing.
• Support Post-Si testing to ensure product functionality and quality.
• Mentor junior engineers to facilitate their professional growth.
• Contribute to design reviews for improved product performance and reliability.
• Stay current on RTL design methodologies for efficiency and quality.
• Collaborate with cross-functional teams for successful product development.

Requirements:

• Minimum Master in Electrical Engineering with 5 years of working experience with emphasis on RTL/SoC/digital design.
• Proficient in Verilog and SystemVerilog.
• Proficient in VCS, Verdi, or similar industry-standard tools.
• Skilled in pre-layout and post-layout simulation.
• Knowledgeable about the design flow and collaboration with backend teams.
• Familiar with AMBA APB and AXI protocols.
• Familiar with RISC/Arm or other core architectures.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Preparation of structural design report, calculation, drawings, specification, cost estimation and details/ schedules for projects.  
• Senior technical resource may serve as technical advisor for team 
• Provides specialized technical input to studies and design for staff's specific area of expertise. 
• Develops study and design procedures to facilitate high quality cost effective work by others. 
• Participates in interdisciplinary review of project deliverables. 
• Develops construction cost estimates and estimates of technical efforts for projects. 
• Uses expertise in all steps of completing discipline component of PS&E package. 
• Performs quality control review of design calculations or drawings. 
• Prepares technical specification sections. 
• Provides input to the development of engineering budget and schedule to meet requirements. 

- Designed and built electrical power distribution systems for efficient and reliable operation.

- Developed standard operation procedures for electrical work to be performed while all critical loads and essential panels were energized.

- Upgraded and configured existing electrical systems to eliminate risks of overloading power sources.

- Supported the maintenance and operation of plant electrical systems and troubleshooting of electrical and control system problems.

- Surveyed and evaluated potential solar sites to examine shading, obstructions, and electrical service.

- Designed sizing and specification of solar panel, controller, batteries, inverter, and solar cable.

- Designed and developed solar power system for residential and industrial application, such as LED lighting, AC-DC and DC-AC appliances. battery backup power "microgrid" solutions for retail customer

- Designed single-lines, layouts, equipment specifications, cabling, conduit, and panel schedule. (Using Auto CAD 2D)

- Conducted low voltage testing of electrical system and assessed continuity of circuits in electrical wiring, equipment’s, and fixtures, using testing devices such as voltmeter, ammeter, ohmmeter, and multimeter.

- Provided support to installation teams and assisted in the technical procedures during installation while monitoring performance.

- Able to supervise and manage sub- contractor to carry out their work accurately and timely in accordance the contract drawing and specification.

- Assured that project designs and installations met all the relevant safety regulations, as well as the clients' requirements.

- Assisted Project Development Managers with technical aspects of customer requirements.

- Collaborating with Management and other engineers in our team

- Other task assigned by the Management

Roles & Responsibilities

• Microservices dev with Java and spring boot; Kafka; MongoDB and MariaDB
• Manage Operations on PCF, OCP, VPC, Jenkins, AWS
• Data engineering with Spark and Python
• Release management

Requirements

• 7 to 10 years experience in Microservices dev with Java and spring boot; Kafka; MongoDB and MariaDB
• Experience on PCF, OCP, VPC, Jenkins, AWS
• Data engineering with Spark and Python experience
• Release management experience
• Excellent tech and business stakeholder management

Roles & Responsibilities

• Microservices development using Java/Spring/MariaDB.
• Coordinating with other teams as single point of contact
• Managing production releases with good preparation and low error rate.

Requirements

• 7 to 10 years experiences
• Java/Spring REST APIs
• MariaDB & SQL
• Good communication skills

Roles & Responsibilities

• Microservices development using Java/Spring/MariaDB.
• Coordinating with other teams as single point of contact
• Managing production releases with good preparation and low error rate.

Requirements

• 7 to 10 years experiences
• Java/Spring REST APIs
• MariaDB & SQL
• Good communication skills

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Job Responsibilites

• Prepare Master Program and update progress monthly.
• Prepare Progress forecast of rolling programs and update of resources.
• Resolve any instrumentation issues & recording.
• Coordinate with services department about diversion work and schedule.
• Ensure overall site progress are updated according to schedule.
• Prepare monthly progress report for client/consultants.
• Assist Project Manager in the preparation and submission of verified work done to Quantity Surveyor.
• Any other adhoc duties as assigned by management.

Job Requirements

• Possess a Degree Civil Engineering and above or equivalent.
• At least 5 years of experience in construction planning and programme coordination for railway projects.
• Computer literate with proficiency in planning software such as Microsoft Project, AutoCAD, P6 Primavera.
• Experience in LTA Projects will be advantage.
• Willing to be based at project site office and work 5.5 days.

Description

To assist Construction or Project Manager in Project planning, cost control, monitoring, coordination, engineering and design reviews, method statement risks assessments, vendor data, procurement related issues, coordination with discipline engineers and other contractors / vendors to meet schedule and budget.

Responsibilities

• Project co-ordination with Client, Engineering Department, business units, vendors, subcontractors and Procurement Department for all project activities.
• Co-ordinate and support site construction team for Installation, Testing and commissioning works.
• Project Planning, Progress Reports and Claims.
• Interpret Construction and Technical Drawings. Coordinates and proposes with Engineering for technical queries.
• Material Take offs
• Evaluation of vendor quotation on Technical and Commercial aspects.
• Preparation of Method of Statement, Risk Assessments for various installation works.
• Plan monthly work schedule and set productivity to be achieved.
• To monitor and control project schedule.
• To initiate and undertake action to prevent the occurrence of non- conformity.
• To be proactive in creating a safe working environment for everyone and ensuring that HSE in- house rules are observed at all times.
• To consider HSE aspects when planning and carrying out tasks to eliminate and reduce HSE hazards, aspects and risks.

Requirements

• Preferably Diploma or Degree in Engineering or equivalent.
• Preferably 1-2 years of relevant working experience in a similar capacity in Oil and Gas petrochemical construction industry.
• Fresh Graduates are welcome to apply.
• Extensive knowledge of Engineering, Procurement, Project controls and Construction work processes.

Mandatory Skills

The Opportunity
Leveraging the latest technology to develop mission critical applications from scratch. design, develop, test and deploy new applications as part of the strategic transformation programme, using Agile, cloud technologies, microservices and Big Data.

Key Responsibilities

1. Creating complex, enterprise-transforming applications on diverse, high energy teams
2. Working with the latest tools and techniques
3. Hands-on coding, usually in a pair programming environment
4. Working in highly collaborative teams and building quality code
5. The candidate must exhibit a good understanding of model implementation, data structures, data manipulation, distributed processing, application development, and automation.
6. The candidate must have a good understanding of consumer financial products, data systems and data environments, and processes that are necessary for the implementation of Risk and Finance models

Essential Skills & Prerequisites

1. Degree in computer science or a numerate subject (e.g. engineering, sciences, or mathematics) or Bachelor's/Master degree with 6 years of experience
2. Hand-on Development experience with Spark, ScalaSpark and Distributed computing.
3. Development and implementation experience of applications for 4-6 years.
4. 4 to 6 years' experience designing and developing in Python.
5. 4 to 6 years' experience in Hadoop Platform (Hive, HDFS and Spark)
6. 3 to 5 years' experience with Unix shell scripting
7. 3 to 5 years' experience with SQL
8. 2 to 3 years' experience with Spark programming.
9. Knowledge of micro-services architecture and cloud will be added advantage.
10. Knowledge of Java and Scala will be added advantage

Roles & Responsibilities

• Microservices development using Java/Spring/MariaDB.
• Coordinating with other teams as single point of contact
• Managing production releases with good preparation and low error rate.

Requirements

• 7 to 10 years experiences
• Java/Spring REST APIs
• MariaDB & SQL
• Good communication skills

Mandatory Skills

The Opportunity
Leveraging the latest technology to develop mission critical applications from scratch. design, develop, test and deploy new applications as part of the strategic transformation programme, using Agile, cloud technologies, microservices and Big Data.

Key Responsibilities

1. Creating complex, enterprise-transforming applications on diverse, high energy teams
2. Working with the latest tools and techniques
3. Hands-on coding, usually in a pair programming environment
4. Working in highly collaborative teams and building quality code
5. The candidate must exhibit a good understanding of model implementation, data structures, data manipulation, distributed processing, application development, and automation.
6. The candidate must have a good understanding of consumer financial products, data systems and data environments, and processes that are necessary for the implementation of Risk and Finance models

Essential Skills & Prerequisites

1. Degree in computer science or a numerate subject (e.g. engineering, sciences, or mathematics) or Bachelor's/Master degree with 6 years of experience
2. Hand-on Development experience with Spark, ScalaSpark and Distributed computing.
3. Development and implementation experience of applications for 4-6 years.
4. 4 to 6 years' experience designing and developing in Python.
5. 4 to 6 years' experience in Hadoop Platform (Hive, HDFS and Spark)
6. 3 to 5 years' experience with Unix shell scripting
7. 3 to 5 years' experience with SQL
8. 2 to 3 years' experience with Spark programming.
9. Knowledge of micro-services architecture and cloud will be added advantage.
10. Knowledge of Java and Scala will be added advantage

Roles & Responsibilities

• Microservices dev with Java and spring boot; Kafka; MongoDB and MariaDB
• Manage Operations on PCF, OCP, VPC, Jenkins, AWS
• Data engineering with Spark and Python
• Release management

Requirements

• 7 to 10 years experience in Microservices dev with Java and spring boot; Kafka; MongoDB and MariaDB
• Experience on PCF, OCP, VPC, Jenkins, AWS
• Data engineering with Spark and Python experience
• Release management experience
• Excellent tech and business stakeholder management

Roles & Responsibilities

• Microservices dev with Java and spring boot; Kafka; MongoDB and MariaDB
• Manage Operations on PCF, OCP, VPC, Jenkins, AWS
• Data engineering with Spark and Python
• Release management

Requirements

• 7 to 10 years experience in Microservices dev with Java and spring boot; Kafka; MongoDB and MariaDB
• Experience on PCF, OCP, VPC, Jenkins, AWS
• Data engineering with Spark and Python experience
• Release management experience
• Excellent tech and business stakeholder management

Daily duties involves (but not limited to)

Design the new product as per the client requirement (SS / MS / Aluminium)

Ensure the laser machine schedule is followed as per the client / company requirement

Mantain the laser machine, bending machine, other machineries to its standard

Knowledge in laser machine is a MUST qualification to apply this job

Requisition ID:R000056747 Job Location: Singapore - Jurong Island

To submit application, please click below posting link or copy and paste to a new browser:

https://chevron.wd5.myworkdayjobs.com/jobs/job/Singapore-Central-Singapore-Singapore/Process-Engineer_R000056747-1

Responsibilities for this position may include but are not limited to:

• Supports operations in the areas of process troubleshooting and process improvements to improve plant reliability and increase plant capacity
• Coordinates and participates in HAZOP studies to manage process safety in the plant
• Develops process improvement proposals for project implementation and execution
• Performs plant trials for process improvements and for raw material qualification
• Initiates and manages capital projects
• Performs basic Process Engineering Design
• Monitors process trends and product quality to ensure product quality conformance

Required Qualifications:

• Bachelor's degree in Chemical Engineering
• Up to 8 years of relevant experience
• Personnel with relevant work experience in refinery, petrochemical or chemical industry are preferred.
• Ability to communicate effectively with all levels of staff and across functional groups.
• Knowledge in Process Design and Engineering
• Familiar with ASME & API codes & standards Knowledge in HAZOP, Root Cause Analysis, Statistical Process Control (SPC) and engineering tools

Duties & Responsibilities

• To achieve the overall business objectives of the Project/Construction Section.
• To assist the Senior Project Engineer to conduct kick-off, pre-project/project meetings to ensure team members is clear on the objectives, deliverable, Quality, Lead-time, and Safety, requirements, construction and complexities; that carried out the detailed projection execution and contingency plan if any.
• Plan and assist the Senior Engineer to monitor the daily progress of activities to achieve on or before schedule, i.e., by comparing the planned vs actual progress status, identify critical activities.
• Preparation of engineering documents, such as work instructions and progress reports/data, hand over status.
• Together with the execution team prepare the statement/work procedures, RA to specify the detailed work step required for the specific task of the job to be done and identify key risk with the associate risk. A risk mitigation strategy is applied with the whole project construction task.
• Calculate usage of resources, such as labour hours, materials and tools, and other costs to make comparison with budgets and report prognosis to the Senior Project Engineer/Project Manager.
• Understand and evaluate the project requirements and project plans particularly, materials, schedule, equipment and labour loading.
• Assist the Senior Engineer/construction superintendent in assigning tasks to work teams.
• To explain the site situation, technical requirements, project specifications, special engineering requirements, coordination procedures, execution approach and activities priorities to the various work teams to seek contributions for further refinement.
• Ensure that various disciplines (including quality and safety personnel) are carrying out each tasks and tests/inspection in accordance with specification and standards as per the contractual requirements.
• Assist in resolving engineering issues at site, coordinating with the respective engineering support units and referring to the Construction Superintendent for guidance, if necessary report discrepancy (if any) on labour status, equipment, materials etc. to the Senior Project Engineer.
• Prepare the necessary documents for any additional works of V/O’s, F.I. etc.
• To update the project portal regularly.
• Ensure, monitor and maintain site billing and invoicing comprehensive process flow/procedure for client and subcontractors/APs.
• Together with the Assistant Engineer prepare and submit the monthly progress billing to clients
• Carry out other duties as and when assigned by immediate superior or higher management.
• Preparation of project close-out report for the Senior Project Engineer/Project Manager to review before submission to clients.
• Ensure final acceptance of the project by client in accordance with contractual requirements.

Qualification & Experience Generally Required

• Diploma/Degree in Mechanical/Civil/Chemical/ Engineering or its equivalent.
• Minimum 3 years relevant experience in the same capacity, preferable in similar or related industries.
• Good technical competency
• Good Communication skills; both verbal and writing in English
• Knowledge and application of planning tools such as Primavera P6/P3, MS-Project is essential.

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more:

The role:

Tyk Customer Support is the best in the business, we’ve been called ‘too fast’ by clients and we’re known for having knowledgeable and quality engineers responding to clients, no ‘first-line support’.

We’re looking for a Support Engineer to help us build on our reputation for great support, dealing with client support tickets, call requests and community forum posts. In this role you can also contribute to product development, helping implement features and contributing to product discussions, from a support perspective. 

We are helping our customers solve their critical API Management issues, whether that be through custom integrations, partnership relationships, or simply troubleshooting upgrades with their engineering team.

You will work with engineers from the product team to enhance our offering and convey the clients’ needs, as well as contribute to the product, support documentation and other supporting assets.

We’re looking for highly-technical people with Support Engineering experience, who are happy to hit the ground running and help to design what great customer support looks like at Tyk. In return we offer you the opportunity to build your skills as an engineer, through collaborating on our open source product and helping to validate and fix customer issues. 

What will this role be responsible for?

• Answering complex incoming customer tickets and requests, often involving troubleshooting and reading source code
• Supporting customers over screen shares/calls
• Validating customer bug reports
• Validating customer feature requests
• Own and manage severity issues for customers
• Effectively communicate customer support processes to clients
• Contribute to client facing content/documentation to support them better
• Build relationships with existing clients to better understand how they’re using Tyk
• Monitoring our community forum 
• Advocating for the customer at Tyk
• Contributing to the vision for Next Level Support at Tyk

What does their day-to-day involve?

• Reviewing the support queue and picking up issues
• Validating reports of bugs & discussing features with clients
• Monitoring the community forum & engaging with our users
• Inputting into release meetings, projects and support development
• Contributing to the product through bug fix and development work
• Continuous product learning and self development

Experience needed:

• Experience providing technical support for a complex product
• Experience working collaboratively with core engineering teams
• Experience with reading programming languages. Need to be able to read Tyks source code
• Enthusiasm for dealing directly with clients
• Should have experience in a server side programming language, Go would be extremely advantageous
• Good English writing skills
• Background in software development and/or solution architecture
• General usage of Linux, scripting and related utilities
• Client-facing activities such as video conference calls and in-person meetings
• Understanding of common internet technologies, protocols, standards and data formats

• Solid experience in backend engineering and/or solution architecture for complex systems.
• Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)

Skills (including education if relevant):

• Previous experience in a support engineering environment
• Familiarity with software development process
• Communication & customer focus

Here’s why you should join us:

• Everyone has unlimited paid holiday.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous parental leave
• Company retreats
• Volunteering Days
• Employee Wellbeing platform

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

• It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

• The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

• Trust starts with you - make it count!

Trust is a two-way street - instill it from day one!

• Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

• Make things, better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io