JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Bachelor's degree

Min 3-4 years’ experience

Responsibilities

- evaluate clients’ enquiries and prepare quotations

- conduct site surveys, as and if required

- negotiate technical and commercial issues

- prepare presentations to prospect customers

- develop work schedules for the project teams

- review the reports prepared by the project teams

Requirements

- Master preferred / Degree required in Engineering or related disciplines

- outstanding organising and planning skills

- strong analytical and logical mindset

- minimum 3 years in a similar role

- Work-At-Heights experience would be an advantage

- driving licence would be an advantage

Job Description :

• Report to Project Manager / Site Manager for the Arrangement of work
• Liaise with consultants for the submission and approval of materials and shop drawings
• Responsible for planning, programming and monitoring of work progress on site
• Co-ordinate the inspection work by Resident Engineer and clerk of works
• Handling technical and engineering problems on site
• Ensure site safety and proper execution of site work procedure on site
• Monitor and co-ordinate the works of subcontractors
• Structure and Architectural work

Requirements:

• Min 3 year experience

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Civil Engineer preferably registered with PE Board

Min 1 – 2 years’ experience

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Civil Engineer preferably registered with PE Board

Min 3-4 years’ experience

Airconditioning Engineers

1) Ability to lead and manage teams

2) Operation Supports to teams and clients

3) Self Motivated Individuals

4) Good Team Player

5) Experienece In Troubleshooting and Repair / Service of Split Type and VRF/ VRV systems

6) Valid Class 3 License

7) Minimum 5 years experience in Airconditioning Field

8) Possess field experience is a MUST

9) Strong troubleshooting and analytical skills

10) Prior experience working in MNCs Agent will be an advantage (I.E. Daikin, Mitsubishi, Toshiba)

(A) Job Summary:

The Design Engineer will assist the Construction Manager in performing engineering duties in planning, designing, and overseeing the construction and maintenance of current upcoming Civil projects.

(B) Essential Job Functions:

The Design Engineer is responsible, but not limited to, the following:

• Be involved in the planning and designing of civil engineering works.
• Prepare the design and technical specifications for tenders, as well as tender documents for the bidding of Civil Engineering projects.
• To collaborate with peers in other disciplines in feasibility study and design and ensure delivery if quality service for clients.
• To manage the project in Preliminary Stage, Design & Tender Stage, Construction Stage to ensure delivery of the Project as per milestone.
• Any ad-hoc duties as per assigned by the Manager.

(C) Minimum Qualifications/ Job Experience:

• Degree in Civil Engineer or its equivalent, preferably recognized by Professional Engineers
• Boards of Singapore.
• Proficient in both MS Office, Microsoft Project and AutoCAD.
• At least 4 years of working experience in related field.
• Prior experience with Civil infrastructure design experience is preferred
• Good exposure in design of Civil Engineering works.
• Prior experience in working in construction industry preferred, especially in Civil Projects.
• High level of competence in the use of relevant engineering design software.
• Require and comfortable with overseas business travel.
• Comfortable with deployment to site Office (if required).

(D) Knowledge/ Skills/ Abilities:

• Working knowledge of general construction knowledge, especially in Civil Projects.
• Good verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Strong time management skills with exceptional attention to detail and ability to manage multiple tasks/projects at one time.
• Ability to analyse and synthesize complex issues quickly.
• Able to work overtime and be on standby when required.

(E) Physical Demand (if applicable):

• Physically fit/healthy, able to work well under pressure.

Key Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries.
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor.
• Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler.
• Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000.
• Good support knowledge in either one of the retail or wholesale payment or customer information systems.
• Willing to work in onsite shift-support model [24*7].
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation.
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform.
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe.

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Civil Engineer preferably registered with PE Board

Min 1 – 2 years’ experience

Salary Range: $3500~$4500

JOB TITLE: PROJECT ENGINEER / CO-ORDINATOR

RESPONSIBILITIES:

· Co-ordinate with Other Project Engineers/Clients & Site Supervisors at projects’ sites, on progress of schedule and work done

· Supervise and Inspect jobs done (Quality & Quantity) at projects’ sites.

· Base on Site Supervisors’ requisition, Send materials list to Purchasing Team to arrange.

· Verify workers’ attendance record, write progress report and send them to Admin department via Whatsapp

· Facilitate and request if any additional resources are required

· Ad-hoc duties if any assigned by Project Manager

*TRAINING WILL BE PROVIDED WHERE REQUIRED

Requirements

· O Level, Diploma/ITE, Degree in Mechanical Engineering, Electrical Engineering, Civil or other related studies

· Fresh, or any experience as a Project Engineer or co-ordinator related to Air-conditioning (ACMV Piping, Insulation works (Jacketing), and/or Electrical is added advantage, but not must

· Having Class 2 and/or 3 Driving License is a plus. Company will provide a vehicle /transportation

Please send your Resume to [email protected]

Or please Whatsapp at 98867100

Only shortlisted candidate will be called for the interview

Airconditioning Engineers

1) Ability to lead and manage teams

2) Operation Supports to teams and clients

3) Self Motivated Individuals

4) Good Team Player

5) Experienece In Troubleshooting and Repair / Service of Split Type and VRF/ VRV systems

6) Valid Class 3 License

7) Minimum 5 years experience in Airconditioning Field

8) Possess field experience is a MUST

9) Strong troubleshooting and analytical skills

10) Prior experience working in MNCs Agent will be an advantage (I.E. Daikin, Mitsubishi, Toshiba)

1. Responsibilities

· Analyse the Authority’s data needs and document the requirements.

· Refine data collection/consumption by migrating data collection to more efficient channels.

· Plan, design and implement data engineering jobs and reporting solutions to meet the analytical needs.

· Develop test plan and scripts for system testing, support user acceptance testing.

· Work with the Authority’s technical teams to ensure smooth deployment and adoption of new solution.

· Ensure the smooth operations and service level of IT solutions.

· Support production issues

2. What we are looking for

· Good understanding and completion of projects using waterfall/Agile methodology.

· Strong SQL, data modelling and data analysis skills are a must.

· Hands-on experience in DevOps deployment and data virtualisation tools like Denodo will be preferred.

· Understanding of reporting or visualization tool like SAP BO and Tableau is important.

· Track record in implementing systems using Hive, Impala and Cloudera Data Platform will be preferred.

· Hands-on experience in big data engineering jobs using Python, Pyspark, Linux, and ETL tools like Informatica.

· Strong SQL and data modelling and data analysis skills.

· Good understanding of analytics and data warehouse implementations.

· Ability to troubleshoot complex issues ranging from system resource to application stack traces.

· Track record in implementing systems with high availability, high performance, high security hosted at various data centres or hybrid cloud environments will be an added advantage.

The Opportunity

The incumbent is required to re-engineer existing systems, provide solutions to integrate multiple platforms, provide technical support to maintenance team, support system testing and commissioning and compile operation manuals for systems and be involved in Customer Care Pre/Post-variation order activities.

Responsibilities

• Perform off site survey with clients to capture essential requirements
• Re-engineer existing systems by analysing and identifying areas for modifications / enhancements
• Provide solutions to integrate multiple platforms and hardware e.g. CCTV, security card access
• Compile operation manuals by liaising with principal suppliers and maintenance teams on performance of systems on site
• Provide on-site technical support for variation orders received by Projects Delivery and Customer Care department
• Support maintenance testing and commissioning by drafting specific tests and commissioning plans
• Resolve technical issues by coordinating with both internal team and external vendors to meet client requirements
• Support of monthly maintenance projects and ensure timeline is met

Requirements

Essential:

• A Diploma / Degree in Electrical / Electronics / Engineering / IT
• Possess analytical and problem solving abilities
• Good customer management and communication skills
• Good technical knowledge
• Outspoken and people-orientated
• A good team player with the ability to multi-task
• Driven, self-motivated and ability to work independently
• Resilient and persistent
• Training will be provided

Job Responsibilities:

1. Perform system installation and configuration for POS and Retail Systems.

2. Review and contact the tenant for sales submission from the POS system.

3. Conduct system training for customers and internal technical staff.

4. Provide after-sales technical support.

5. Perform day-to-day customer support calls and issues. Report customer issues to the company support portal.

6. To diagnose and resolve customer support issues.

7. Customer on-site support (whenever is required).

8. Conduct system UAT test (when required in the project).

Requirements :

1. Diploma/Degree in Computer Study

2. On-the-job training will be provided

3. IT skills in MS Windows OS, MS Office knowledge

4. Possess good communication (written and oral) skills in the English language

5. Good telephony, emailing, problems solving, and communication skills

Benefit:

• 5 days Work
• Basic Salary : $2000 - $3000
• Location: Multiple
• Good Allowance, AWS/Bonus

Job Scope:

• Perform servicing, maintenance, and troubleshooting on equipment and system the at site
• Ensure the equipment is functionality
• Involve of Installation work for machine
• Partner with other technicians and engineer to perform daily operation
• Respond and attend to fault calls from client
• Ensure Timely check the equipment to ensure they are in workable condition
• Planning and undertaking scheduled maintenance

Requirement

• Possess at least NITEC and relevant field
• 2 years relevant experiences will be advantage
• Entry level welcome to apply, training will be provided

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Trance Teu (R1988522)

Sales Engineer – SG MNC / North

• Up to S$4,500
• Empowering and professional community
• Reputable & Stable Organization
• Top Government-Linked Company
• Good Career Growth and Stability

Positioned at the northern extremity of the island, our client’s gas facility is furnished with an advanced control system driven by automation. The computerized distribution system empowers specialized plant operators to manage and supervise production and ancillary processes from a centralized control room. Seasoned gas plant operators, with extensive expertise, oversee the seamless and uninterrupted delivery of piped town gas through the operation of continuous reforming plants and cyclic reforming plants, adeptly catering to both base load operation and peak demands. The consumption of piped town gas experiences variations throughout a 24-hour cycle, peaking during meal preparation times, specifically between 10 am to 12 pm and 5 pm to 7 pm.

The composition of town gas primarily includes cleaner elements such as hydrogen and methane. We are actively engaged in research endeavours aimed at further reducing carbon emissions, particularly through the utilization of green hydrogen.

Key Responsibilities:

• Identify, qualify, and close new customer sales opportunities to generate sales revenues that meet or exceed assigned goals
• Conduct continuous prospecting activities and build a sales pipeline to support the achievement of sales revenue goals
• Provide professional services to current and new clients through consultative selling, cross-selling, or up-selling the company’s products and/or services.
• Establish and maintain strong and lasting relationships with clients as a trusted advisor by regularly updating them with company’s new products and/or introducing innovative solutions and providing continuing pre-sales and post-sales support.
• Apply technical knowledge to effectively engage in business discussions with clients across industries, and to co-create feasible solutions to address any of their engineering concerns.
• Able to think critically and improvements that might lead to cost savings or other client benefits.
• Develop and/or customize relevant materials and presentations that explain key product features and viable technical solutions.
• Manage accounts effectively throughout the sales cycle – Prospecting, Business Development, Deal Confirmation and Post-Sales Support.
• Involved in sales and marketing initiatives
• Continuously broaden production and solution knowledge, learn the latest market trends and competition movements
• Any other duties assigned by the Supervisor

Key Requirements:

• Degree/Diploma in any discipline
• Result-oriented with proven achievements in development of accounts and good track record in sales
• Analytical with ability to influence customers
• Ability to collaborate with customers on resolution of technical issues, through internal or vendor support resources
• Excellent communications, presentation & interpersonal skills
• A team player who is meticulous and able to work independently
• Able to work in a fast-paced sales environment and multitask

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to Jonathan Hoong Wee Wei (EA Personnel Reg. No.: R23111965) by clicking the ‘Apply link’ /

or call your friendly Consultant, Jonathan, at 6590 9944 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary

• Reason(s) for leaving

• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at

https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resume provided to us does not contain your full NRIC number and full home address during your job application.

Situation in the Organization:

Working under the direction of the Country Cybersecurity Authority and part of the Engineering Team

Main Tasks & Responsibilities:

• Installation and configuration of security system hardware, that includes firewalls and intrusion detection systems, SIEM, 2FA
• Elaborate and deploy hardening procedures
• Work with internal and external teams to successfully implement proposed security solutions such as host-based endpoint protection and data loss prevention
• Perform basic security audit or review of a system to highlight gaps in security compliance
• Assist the Country Cybersecurity Authority in managing security incidents, vulnerability assessment and penetration testing end to end activities
• Support projects’ delivery teams in daily operations for security such as firewall administration, OS patching, and account reviews
• Provide security consultancy to internal teams on their project/business opportunity security needs
• Understands the security requirements and provide support to Cybersecurity work packages in bids and projects
• Occasionally acts as the technical interface on security issues with customers responding to queries and providing technical solutions

Requirements:

The candidate should possess the following:

• Degree in Information Technology / Computer Science or equivalent
• Working experience in at least 2 of the following domains:Application security
  Network security
  System security
  Data security
  Cloud security
  
• However, juniors are welcome to apply for this role
• Experience in securing large and critical OT systems is an added advantage
• Ability to work alone and in a team
• Good communicator and at building relationships (with customers, partners and internal teams)
• Used to working in international teams (fluent English, intercultural skills)

Technical skills:

• Technical hands-on expertise in firewalls, IDS/IPS, AV, IAM, or PIM preferred
• Strong knowledge of TCP/IP and network protocols and virtualization will be advantageous
• Able to write simple Powershell/Bash shell scripts or Python/Perl scripts for system administration tasks
• Experience in vulnerability assessment and penetration testing will be advantageous
• Good knowledge/experience in major Security Standards and Guidelines such as below

1. ISO 27001
2. IEC 62443
3. NIST
4. Common Criteria
5. CIS
   

Professional Qualifications:

An internationally recognised professional security certifications such as

• Certified Information Security Auditor (CISA)
• Certified Information Systems Security Professional (CISSP)
• OSSTMM Professional Security Tester (OPST)
• SANS’ Global Information Assurance Certification (GIAC)
• GIAC Penetration Tester (GPEN)
• ISA / IEC 62443 Certification
  

Documented evidence to support the claims (e.g. CISA certification number) will be required

Responsibility

• Co-ordinate and supervise site works and subcontractors.
• Keep track of the site schedule to ensure works are on time.
• Able to interpret drawings and calculations of site materials
• Liaise with QS to monitor work schedule , claim and Vos.
• Report to Construction Manager / Project Manager on site matters and progress of work.
• Attend to site meetings
• Compliance to safe work procedures and maintain good house-keeping

Requirements:

• At least Bachelor's Degree or equivalent in civil engineering or equivalent.
• At least 5 years experience in civil engineering , relevant experiences in construction of civil infrastructure project , LTA project.
• Practical experience and knowledge of tendering works
• Good command of English
• Able to draw 2D / 3D

Must have experience in mechanical construction works, preferably in plumbing and sanitary works.

Planning of work schedules, handle and trouble shooting technical and engineering problems.

To deal and attend meetings with relevant authorities, client's consultant and main contractors on project work issue.

To oversee all method statement of installation and Code of Practice.

• Assist logistics process for shipment and delivery, and returns on products.
• Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.
• Build relationships within the company and with external parties, such as suppliers or distributors.
• Read and comprehend legal documents, such as contracts or import/export agreements.
• Understanding of principles of accounting and finance.
• Collaborate with others from diverse backgrounds in order to identify problems and find solutions.
• Train and mentor employees, including reinforcement of safety guidelines.
• Report accidents and injuries and ensure proper treatment protocols are met.
• Create supply chain management strategies that increase efficiency and speed.
• Collaborate with other departments to close operational gaps.
• Balance safety, cost management and business growth then prepare and submit reports.
• Optimize warehouse functions.
• Handle communications and negotiations with suppliers.

Job Description:

• Responsible in preparing documentation including daily report, monthly progress report, method of statement and work procedure to project manager.
• Responsible in overseeing drawing management and make sure the updated drawings to the clients and subcontractor are issued.
• Assist the project manager or senior project engineer in coordinate with related consultant and quantity surveyor on the change order issued
• Coordinate and work closely with safety personnel to ensure all government and safety regulation are complied.
• Conduct weekly or monthly meeting with sub-contractors to update the progress of work.

Job Requirements:

• Degree in Engineering is required/preferred
• minimum 3 years of Project Management knowledge, skills, experience.
• Good interpersonal and communication skill
• Good organization skill
• Able to multitask
• Able to work under fast paced environment

Job Responsibilities:

• To deploy and provide professional services (includes but not limited to implementation and upgrading of Cybersecurity products, managing customers and timeline) to customers on the products that Netpoleon distributes.
• To provide workable (or alternative) solution(s) based on customer’s requirement.
• To conduct product training for our customers/partners and internal peers/department.
• To be able to carry out installation and configuration by reading product manual.
• Troubleshoot server, application and network related problems.
• To obtain technical certification for products or technologies if applicable.
• As a subject matter expert, assist in providing domain knowledge and technical skills transfer of the products or solutions to our maintenance team to support our customers when required.
• Assist sales / support team in technical aspect (e.g., product features/functionalities clarification, implementation consideration, tender compliance, etc) on ad-hoc situation.
• Documentation and Reporting: Maintain accurate documentation of network security infrastructure, configurations, and incident response activities. Generate reports on security incidents, vulnerabilities, and remediation efforts for management and stakeholders.

Job Requirements:

• Positive and professional working attitude, ability to work as a team or individual under stress with minimum supervision and deliver on tight deadlines in fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree holder in relevant IT/IS/Cyber Security related studies.
• Good fundamental knowledge in Networking.
• Demonstrate an excellent understanding of technology infrastructures like Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS/Azure/Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security.
• Demonstrate interest in pursuing updates in cybersecurity trends and hacking techniques.
• Proficiency in Python, C++, Java, JavaScript, Bash scripting, Power Shell will be good.
• Comply to Company Information Security Standards

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Salary commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

We are currently seeking a competent Service Engineer to join our dedicated team in the Service division to perform the following tasks within a busy working environment:

Main Role & Responsibilities

· Performs servicing and maintenance of equipment and system, installation of machinery

· Collects and monitors customer equipment performance indices and performs schedules preventive maintenance (PM) with customer when required

· Liaises with customer directly for their requirements

· Project coordination for installation and training.

· Plans and proposes project deadlines and carries out the tasks accordingly

· Perform on-call and standby duty as required

· Initiative to identify and resolve technical issues

· Team player & meticulous and attention in details

· Positive attitude in customer servicing

· Good housekeeping practices

Requirements:

· Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical) or equivalent.

· Class 3 driving licence or Class 2 driving licence are preferred

· Experience in setting up and servicing of FPI Cleaning Line or high vacuum systems or heat treatment furnaces as well as CNC/PLC control system are preferred

· Highly independent individual with excellent problem-solving skills.

· Hands-on individual with competency in both electronics, electrical systems and mechanical systems.

· Good communication skills.

· Full-Time positions available.

Airconditioning Engineers

1) Ability to lead and manage teams

2) Operation Supports to teams and clients

3) Self Motivated Individuals

4) Good Team Player

5) Experienece In Troubleshooting and Repair / Service of Split Type and VRF/ VRV systems

6) Valid Class 3 License

7) Minimum 5 years experience in Airconditioning Field

8) Possess field experience is a MUST

9) Strong troubleshooting and analytical skills

10) Prior experience working in MNCs Agent will be an advantage (I.E. Daikin, Mitsubishi, Toshiba)

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.