Job Highlights

· 5 Days Work Week, Office at Suntec City

· Small company with team work and learning opportunity

· Friendly environment and Work life balance

Job Title: Sales Manager/Executive

Responsibilities:

• Market development for stainless steel, wear plate, high strength steel and silicon steel
• Follow up with the clients for sales
• Offer/negotiate sales price with clients
• Follow up with clients for quotations, offers to achieve orders
• Coordination with purchase department
• Monitoring the market updates and update to the management team
• Generate monthly sales reports
• Experience in E-commerce preferred
• Coordination with operations team and follow up with production status to make sure cargo is produce and ship on time
• Other ad-hoc matters required for the position

Requirements:

• Diploma qualification in related field.
• Experience in steel industries, experience in stainless steel, specialized in steel is preferred.
• Communication in English & Chinese is essential

Salary negotiable with transport & mobile allowances.

Remuneration package is subject to experience & qualification.

Company Profile:

We are steel distributor in Singapore, authorized agent for TISCO, which is the biggest stainless steel mill in the world with full range of stainless steel, 300 series, 400 series, automotive steel , cladding steel for train carriage etc; and sole agent for RS Industry which is one of famous steel heat treatment factory for stainless wear plate, high strength steel, like wear plate 400, 450, 500, 550 and 600; High strength steel, 610 and 710 for automotive chassis, 800, 890, 960, 1100, 1300 for crane arms etc to reduce the self-weight of the product , increase load capacities.

Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 9pm to 2am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

Main Responsibilities:

1. Oversee financial statements, budgets, cashflow, and implement financial controls within the subsidiary.
2. Develop and implement a risk management framework, and identify and mitigate risks in Shipping Operations.
3. Ensure compliance with financial regulations and accounting standards meet with the Company policies
4. Monitor and analyze financial performance including Ship financial performance.
5. Manage cash flow, working capital, and treasury functions.
6. Manage claims processes.
7. Lead and mentor a team of finance and risk professionals.

Qualifications:

1. Master’s degree in finance, accounting, or related field.
2. Min 12 years’ experience in financial and risk management, preferably in shipping or energy industry.
3. Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills

Job Summary:

• The Contracts Manager is responsible for overseeing the review, negotiation, drafting, implementation and maintaining the contracts within the organization. The Contract Manager will assist to build and sustain excellent client relationships and propose partnership engagement models (primarily legal considerations) for strategic partnerships and collaborations. The Contracts Manager is expected to ensure that contracts are properly executed in compliance with company policies, industry standards, legal requirements, and mitigate risks to our company. The Contracts Manager will work closely with project teams, clients, subcontractors, and suppliers to ensure the successful delivery of marine construction projects on time and within budget. The Contracts Manager also plays a key role in protecting the organization's interests, promoting successful business engagements and conduct periodic contract performance review.

Job Responsibilities:

• Assist Senior Management in formulation of business strategies. Assist to build and sustain excellent client relationships and propose partnership engagement models (primarily legal considerations) for strategic partnerships and collaborations.
• Implements and manages the Contracts Department in all Pre and Post Contracts administration and Pre and Post Tender covering Procurement works.
• Oversees and work with the team on cost planning and preparation of tender submission.
• Oversees the team on invitation for quotations, negotiations, evaluation, recommendation, and confirmation.
• Engage various stakeholders to draft, review, negotiate, and implement contracts for marine construction projects, ensuring accuracy, completeness, and compliance with legal regulations, all terms and conditions are favourable and in alignment with company objectives. This includes analysing contractual obligations, terms of payment, deliverables, and any associated risks.
• Identify potential risks related to contracts and projects, implementing strategies to mitigate these risks.
• Check monthly progress claims.
• Evaluate subcontractor payment claims.
• Attend Client and Project Site Meetings. Meet with Clients and Consultants to discuss project, cost matters and variation orders.
• Collaborate with project managers, engineers, and other stakeholders to ensure contract terms are followed and project milestones are met.
• Monitor project budgets and expenditures, ensuring compliance with contract terms and identifying opportunities for cost savings.
• Provide legal advice and support to functional units including drafting of contracts, negotiation, and contracts documents administration.
• Liaise with internal and external lawyers for dispute resolution.
• Drafting contractual letters to the Clients, Consultants, Subcontractors on Extension of time claims, etc.
• Maintain detailed records of all contract-related activities and provide regular reports to senior management on contract status, risks, and issues.
• Conduct periodic evaluations to assess contract performance, identify areas for improvement, and drive value optimisation.

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, please click to apply. joey.teo(a)bayesrecruitment.com

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318

bayesrecruitment.com EA License 10C5468 | EA Registration R2197948

Our website comprehensively shares our Privacy and Data Protection Policy, standards & compliance, and legal responsibilities. All personal data supplied will be treated in confidence, and as permissible by law. By submitting your resume for an application, you also consent that you may be contacted for future, or potential opportunities that may complement your expertise as applicable. You can opt out at any time by contacting our Data Protection Officer.

Purpose of the Position

Responsible for executing timely credit reviews of all counterparties and financial institutions, and for sanctioning appropriate credit limits to each party. Issue independent quantitative and qualitative risk assessment of counterparties across commodities and of concerning transaction structures, consequently, recommend appropriate credit limits.

Scope

The incumbent reports to Credit Risk GM and will support the team by monitoring and reporting on credit exposure status, investigating excesses and overdue of all outstanding deals to the GM and management on a timely basis. The incumbent may have supervising responsibilities.

Responsibilities

1. Credit Risk Management (50%)

• Generate and issue to relevant parties the required reports on a regular basis (daily, and quarterly basis).

• Build and maintain effective working relationships with all business divisions by providing proactive support, clear and consistent communication, as well as timely sharing of relevant and/or critical information.

• Advise business divisions in structuring of transactions by incorporating appropriate risk mitigation tools that are aligned with the company's risk margin to optimize risk-reward ratio.

• Keep abreast with the latest market developments. Develop and manage relationships with key counterparties and financial institutions, through participation of appropriate stakeholder meetings.

• Be responsible for implementing credit policies/operating procedures on a companywide basis, in alignment with MC's and RTMl's internal standards.

• Act as point of contact for all insurance related issues, including negotiating for policy terms, for insured limits and premiums.

2. Operational Support/Projects (20%)

• Be aware and comprehend current processes of Mitsubishi Corporation's internal policy and its applications.

• Support Credit Risk GM by proposing and/or initiating necessary proposals in best practices for credit risk management that may apply to RtMI and Global RIM.

• Whenever necessary, support the GM to review the present internal credit policy and system, propose and upon approval, execute changes that can enhance credit risk integration efforts with other existing company systems such as the commodity trade risk management system (CTRM), accounting system (SAP), etc.

• Harmonize the existing credit policy and system (including consolidated global data) with Mitsubishi Corporation's existing policy and systems.

3. Liaising with other departments (20%)

• Communicate and liaise with other departments e.g. Legal and Compliance, Trade Operations and Finance and Accounting for day-to-day credit risk related activities.

• Support the credit team in RTMC by sharing best practices and knowledge

• Actively participate in the CTRM build out. i.e. credit functional inputs and testing.

4. Supervising junior staff, subordinate (10%)

• Conduct mentoring duties with the aim of transferring to junior officer knowledge of executing transactional tasks related to credit risk.

Experience

• Relevant experience in credit risk management for commodity trading houses/ financial institutions of 10 to 15 years.

• At least 4-6 years of experience in relevant industry sectors related to commodity trading will be advantageous.

• Experience with supervising/ mentoring a small team of junior subordinates will be advantageous.

Knowledge, skills and abilities

The incumbent must have proficient knowledge in the following areas:

• Requirements on Credit Risk management policies for the commodity trading business (such as flow of international trading, VaR, MtM, L/C, B/L, B/C, Export Control (STC), other relevant Internal Control, including the fundamentals of sanction checks.

• Requirements on Business Operations for the commodity trading business (such as flow of international trading, L/C, B/L, B/C, Export Control (STC), other relevant Internal Control

• Operational requirements on trade contracts for the commodity trading business

• Anti-money Laundering (AML) and Know your Customer (KYC) policies

• Understanding of Credit Risk and Compliance Issues, including understanding of Credit Rating Models and its rationale.

• Adequate knowledge with ISDA/CSA, TOB and derivatives instruments

• Adequate knowledge with trade finance structured products instruments

• Be resourceful and able to surface relevant financial and geopolitical information independently

• Have experience in evaluating profiles from emerging geographical business environments, e.g. such as China and India etc

Personal Attributes

The incumbent must demonstrate the following personal attributes:

• Be able to work under high pressure, remain calm and methodical.

• Be a collaborative and communicative team player.

• Be able to prioritize high volume of workload.

• Be meticulous and pay high level of attention to accuracy and details.

• Have initiative and work with little or no supervision.

• Be honest, trustworthy and respectful.

• Possess cultural awareness and sensitivity and be flexible to change.

Environment/Working Conditions

• The candidate is based in an Office Environment but will be expected to travel for business purposes.

• The candidate has to manage a number of projects at one time.

• The candidate is required to multi-task and prioritize assignments accordingly

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Human Resources Manager and invite talented individuals to join us in our mission.

Job Description:

• Responsible for the full experience of HR functions across (1) Talent acquisition, (2) Payroll administration, (3) Compensation & Benefits, (4) Training and development, (5) Strategic workforce planning, (6) Performance Management, (7) Employee relations, (8) Organisation development and change, (9) HR Governance, Risk Management and Compliance, and (10) others (e.g., HR Analytics & Automation).
• Partner with the leadership team to understand and execute the institution's HR Management strategies.
• Provide an effective and dedicated HR advisory service to the Management and employees in relation to employee life-cycle matters.
• Perform other tasks as directed by the President.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• 5 years of progressive HR management experience, within a private education institution.
• Comprehensive knowledge of Singapore's statutory regulations and standards (e.g., CPF, IRAS, Employment Act, TAFEP, PDPA).
• Comprehensive knowledge of EduTrust (GD Ver. 4) is highly preferred.
• Ability to handle confidential information with discretion.
• Ability to be operationally hands-on, proactive mindset, and committed to delivering results within stipulated timelines.

Our client is a local-based company and a value-added solutions partner specializing in cutting-edge technologies in the AI and IoT sectors.

• Identify key stakeholders in the commercial real estate and office building sectors, such as property developers, building owners, and facility managers.
• Formulate and execute sales strategies to enhance market reach for smart workspace solutions.
• Keep abreast of industry trends, advancements in building automation technologies, and competitor activities to uncover new opportunities.

Requirements:

• Degree in Business/Marketing or equivalent.
• At least 4 years of B2B sales experience in Building Automation industry.
• In-depth knowledge of building automation systems and related technologies.
• Good communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Summary:
We are seeking an experienced professional with a strong IT infrastructure background to manage and govern the User Acceptance Testing (UAT) environment. The role involves ensuring environment reliability, orchestrating user testing activities, and onboarding applications into the UAT environment.

Key Responsibilities

• Oversee UAT environment lifecycle, ensuring reliability, data refreshes, and issue resolution.
• Coordinate user testing activities, manage testing schedules, and liaise with multiple stakeholders.
• Onboard new systems/applications to the UAT environment by collaborating with infrastructure and application SMEs.
• Monitor dependencies, resolve conflicts, and report progress to senior management through dashboards.

Skills and Experience Required

• Strong IT infrastructure background with experience in environment management.
• Knowledge of application architecture and UAT processes.
• Proven ability to coordinate across technical teams and manage testing schedules.
• Strong problem-solving, stakeholder management, and reporting skills.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field.
• Minimum 3+ years of experience in infrastructure management, IT operations, or UAT environment governance.

EA License: R1873481

Company EA License: 11C4879

Are you ready to advance your career with a company that offers more than just a job? At Spencer Ogden, we are a forward-thinking multinational recruitment firm specializing in the natural resources, energy, and infrastructure sectors. We prioritize your professional growth, well-being, and our collective impact on the world.

We are hiring a Team Manager for our Singapore Office!

What's the role?

• Manage and retain a team of 3+ staff, identifying future talent and nurturing it to fruition
• Accountable for developing and contributing to the success of trainee consultants, consultants and Team Leaders
• Conduct regular appraisals with team members in line with company process
• Generate ideas for incentives to enhance performance
• Management of existing accounts and new business generation
• Develop good working relationships with senior management
• Dealing with difficult clients and candidates on behalf of more junior staff members
• Assist in communicating and reinforcing team and business strategy interlay, fostering a spirit of team work through own enthusiasm
• Building collaborative relationships with candidates, clients and peers

Who are we looking for?

• 4 years or more experience in a recruitment firm environment
• Excellent communication and leadership skills, with the ability to build strong relationships
• Results-oriented with consistent record of success in achieving objectives
• Proven ability to drive consensus among multiple parties
• Thrives in a fast pace environment
• Individual who possess a strong commercial acumen
• Preferred bilingual capabilities as this role will work in a Regional market

What's in it for you?

• Competitive basic salary and industry leading uncapped commission
• ‘Quarterly lunch club’ – Incentive lunches at high-end restaurants
• Birthday off as extra paid annual leave
• Friday 3.00pm finish
• End of month celebratory drinks
• Paid Incentive Trips (previous trips included Fiji, Bali, Tokyo, Seoul, Capetown!)
• Global Transfer opportunities
• World-class, award-winning training and development program

Check out our Youtube channel to find out more about #LifeAtSO!

https://www.youtube.com/watch?v=WfMl-nuBUOw&t=1s

Hear from our people first hand about their journey in SO! #GrowWithSO

https://www.youtube.com/watch?v=0bRxCULvA9I

Follow us on Instagram (@spencerogden_apac) and LinkedIn to stay up to date with #LifeAtSO

Thank you for your interest in Spencer Ogden, only shortlisted candidates will be contacted.

Spencer-Ogden Pte Ltd | License Number: 13C6321

1. M&E Technical Manager (Electrical/ Mechanical)
2. Working Day: 5Day | Mon – Fri 8.30am – 6pm
3. Location: Ang Mo Kio
4. Salary: $6,000 - $9,000

**MUST BE STRONG IN mechanical , design and build experience, designing building

** WITH Design commercial building experience

Requirements

• Degree / Diploma in Electrical Engineering, Mechanical Engineering or Building Services.
• Min 8-10 years’ experience in Mechanical & Electrical services.
• Good knowledge in M&E works, planning capability and authorities / statutory compliance.
• Good knowledge and experienced in Design & Build Tender for M&E services is preferred

Job scope

• Preparation and submission of M&E tenders, including reviewing technical specifications, cost estimates and project timelines.
• Taking charge on M&E QS related matters and responsible from tender to pre-contract and post contract administration duties.
• Prepare tender clarifications, liaise with consultant, attend site visit and tender briefings/meetings.
• Responsible for interpretation of specifications, compliances, review of tender drawings for any discrepancies and any other relevant document.
• Conduct detailed technical evaluations of tender documents to ensure compliance with project requirements and industry standards.
• Identify potential risks and challenges associated with tender submissions and develop mitigation strategies.
• Plan and execute with tender team to achieve KPI.
• Suggest Value Engineering solution for MEP works, if required, in the tender.
• Assist in the presentation slide, technical write up for tender submission/interview and attendance of tender interview.
• Involve in project write up such as understanding scope of work, manpower histogram, programs and project schedule using Microsoft Project software.
• Provide technical expertise and guidance to support the decision-making process during tender evaluations.
• Evaluating quotations from sub-cons/suppliers according to tender requirement.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Come be a part of shaping the future of the MICE industry in Singapore and leave a lasting impact on the MICE landscape and beyond!

SACEOS is a leading association with over 40 years of proven dedication to serving the MICE industry in Singapore.

We are looking for a dynamic individual to join our team as Manager, Members Engagement & Events. In this role, you will be supporting the association to manage member relationship, organise membership-related activities as well as SACEOS' flagship events and business missions.

Key Responsibilities:

• Event Management: Plan, coordinate, and execute SACEOS' flagship events, such as the Singapore MICE

Forum and Asia CEO Summit.

• Trade Missions: Manage inbound and outbound trade missions, coordinating logistics, delegations, and

business matching activities.

• Member Recruitment and Retention: Develop and implement strategies to attract, recruit, and retain

members. Identify opportunities to add value to member organisations through targeted initiatives and

resources to drive satisfaction and member retention.

• Member Connect Activities: Organise regular Member Connect activities, including networking sessions and

workshops, to facilitate knowledge sharing and interaction among members.

• Membership Administration: Administer membership fee collection and membership database management.

• Administrative and Operational Support: Provide support for SACEOS’ training courses when needed.

• Any other ad hoc duties assigned.

Requirements:

• Tertiary education with a minimum of 5 years’ experience in related fields.

• Prior experience in organising large-scale events involving C-level participants.

• Takes initiative and work independently to complete assigned tasks within the given timeline.

• Strong operation and execution skills.

• Strong interpersonal skills with the ability to collaborate across teams and build relationships with members

and stakeholders.

• Proficiency in all Microsoft Office applications.

• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.

Interested candidates are invited to send their resumes with current and expected salary information.

Why Join Us:

Joining SACEOS offers a unique opportunity to play a key role in shaping the future of the MICE industry in Singapore and beyond. You will work alongside a passionate and dedicated team committed to driving innovation and excellence in the sector. Additionally, you will have the chance to network with industry leaders, participate in industry events, and contribute to the growth and success of Singapore's MICE ecosystem.

SACEOS is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team; however, only shortlisted candidates will be contacted for an interview.

Job Descriptions

1. To prepare the site for work, which may include taking on staff, planning the work schedules, and establishing on site offices, in accordance to the objectives established by the Project Manager
2. To monitor progress and ensure that deadlines are met
3. To ensure good / safe working conditions and that the well being of workers are the site are taken care of
4. To coordinate and oversee delivery of materials
5. To conduct safety checks
6. To manage and address work related issues as they arise
7. Formulate the construction as well as maintenance plan
8. Liaise with architects, engineers, surveyors, planners, contractors as necessary
9. Ensure that work complies with building regulations, safety codes, design, quality etc
10. Provide regular progress reports to management
11. Act as the first point of contact for the Company at the site.

Job Requirements:

1. Degree in Civil / Structural Engineering or its equivalent.

2. Minimum 3 yrs experience in Construction Industry.

• At least 10+ years of experience in application development and maintenance with full software development life cycle experience
• Functional knowledge in Credit Card Ecosystem (Card acquisition, issuance, authorization, settlement, disputes, scheme compliance)
• Hands-on experience on cards application domain on a mainframe platform.
• Significant domain knowledge in Cards and Payments.
• Technically competent in COBOL, CICS , Batch and EZT programming
• Experienced in working with mainframe online related technologies including CICS/Online
• Message layer/API integration
• CICS Expediter
• Experience with Mainframe Batch Processing Enviornment JCL, JES2 Batch and VSAMGood working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
• Concise understanding of the system development life cycle
• Have experience working on Cards Related application operating on Open Platform eg Linux/Windows
• Proven experience to project manage a team of developers and vendors in
• Good functional knowledge of cards to design and develop effective / efficient solutions in meeting business requirements
• Experience with large scale Cards migration on Cardlink will be advantageous
• Proven experience to project manage a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
• Concise understanding of the system development life cycle
• Effective people leader with good interpersonal skills.
• Excellent communication skills Strong problem solving skills
• Ability to multi-task and perform well under pressure

Job Summary: The Java Development Manager is a leadership role responsible for overseeing and managing a team of Java developers and the software development process. This role plays a critical role in ensuring the successful design, development, testing, and delivery of Java-based applications and systems, while also collaborating with stakeholders to align development efforts with business objectives.

Key Responsibilities:

1. Team Leadership:Recruit, train, mentor, and manage a team of Java developers.
   Foster a collaborative and high-performance work environment.
2. Project Management:Lead the planning and execution of Java development projects.
   Define project scope, objectives, and deliverables.
   Develop project schedules, allocate resources, and track progress.
3. Architecture and Design:Collaborate with the development team to define system architecture and design for Java applications.
   Ensure that software solutions are scalable, maintainable, and meet quality standards.
4. Development and Coding:Oversee and participate in Java application development, including coding, debugging, and unit testing.
   Ensure adherence to coding standards and best practices.
5. Quality Assurance:Implement quality assurance processes to ensure that Java applications meet defined requirements and quality standards.
   Manage testing efforts and address issues and defects.
6. Technical Guidance:Provide technical guidance and support to the development team, assisting with complex technical issues.
   Stay updated on Java technology trends and advancements.
7. Stakeholder Communication:Collaborate with product managers, business analysts, and other stakeholders to understand project requirements.
   Communicate project status, challenges, and progress to executive management and project stakeholders.
8. Risk Management:Identify potential risks and challenges in development projects and develop mitigation strategies.
   Address and resolve issues that may impact project timelines and objectives.
9. Code Review and Documentation:Conduct code reviews to ensure code quality, performance, and adherence to best practices.
   Maintain comprehensive documentation of development processes and codebase.
10. Release and Deployment:Manage the release and deployment process, ensuring a smooth transition of applications from development to production environments.

Requirements:

1. Education: A bachelor's degree in computer science, software engineering, or a related field is typically required. A master's degree or relevant certifications (e.g., Oracle Certified Professional, Java SE Programmer) may be preferred.
2. Experience: A minimum of 5-7 years of experience in Java software development, with at least 2-3 years in a management or leadership role, is typically required.
3. Java Expertise: Strong proficiency in Java development and related technologies. In-depth knowledge of Java frameworks and libraries.
4. Leadership Skills: Strong leadership and team management skills to lead and motivate a Java development team.
5. Project Management: Proficiency in project management methodologies, tools, and techniques for successful project delivery.
6. Communication: Excellent communication skills for effective collaboration with cross-functional teams and stakeholders.
7. Problem-Solving: Strong analytical and problem-solving abilities to address complex technical challenges and make strategic decisions.
8. Quality Assurance: Knowledge of software testing and quality assurance best practices.
9. Risk Management: Understanding of risk assessment and mitigation strategies in software development projects.
10. Agile Methodologies: Familiarity with agile development methodologies (e.g., Scrum, Kanban) is a plus.

The Java Development Manager is crucial in ensuring the successful development and delivery of Java-based software applications. They are responsible for team leadership, project management, and technical guidance to ensure that the software meets quality standards, aligns with business objectives, and remains competitive in the marketplace.

Job Location : East

Industry : Aerospace / Aviation

Reporting to the Customer Service Director, this position requires the key account manager to develop long-term relationships with the assigned customers as well as connecting with key business executives and stakeholders. The position will also liaise with customers, internal cross-functional teams and business units to fulfil customer requirements by providing excellent technical, logistic support and product quality.

Job Responsibilities

• Develop and maintain close customer relationships through frequent contacts, face-to-face meetings and on-site visits.
• Understand customer requirements through frequent interface and communicate them internally within our organisation.
• Manage contractual programmes:
• Liaise with customers on scheduling for landing gear removal/change, shipment, shop processing, and on collection of back-to-birth documentations.
• Work closely with Commercial Customer Service Executives (CCSE) and Value Stream Managers (VSM) to ensure strict adherence to contractual terms and conditions.
• Update the Contract Summary Database to capture customer requirements.
• Liaise with customers if deviations are required to meet critical deliveries.
• Advocate as the Voice of the Customer (VOC) and work closely with Operations to meet customer requirements.
• Monitor customer satisfaction through several mechanisms, such as Net Promoter System (NPS), Customer Dashboards and Rolling Action Item Lists (RAIL).
• Manage the RAIL process for accurate recording of issues and customers complaints, and work diligently with relevant stakeholders to ensure timely response, action completion and issue resolution/closure to improve customer satisfaction.
• Liaise with customers on rotable support – planning, quotes, payments, core gear returns, and help to resolve potential obstacles downstream.
• Leadership skills to work with the Value Stream teams, especially in collaborating with the CCSE on customer communications.
• Support the Customer Service Director with rotable planning and asset management.
• Participate in Continuous Improvement programmes and initiatives.
• Participate actively in contributing to Health, Safety and Environment (HSE) development and improvement.
• Any other duties as assigned.

Job Requirements

• A comprehensive understanding of the MRO business environment and its commercial drivers & customer needs.
• Demonstrate adaptability and savviness in customer interaction and in resolving unexpected issues on short notice.
• Ability to inculcate a strong customer-centric mind-set within cross-functional teams to meet and exceed customer expectations.