Duty Manager

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Singapore Based (Geylang)
• 5 days, 8.30am- 6pm
• Salary: $5000 - $6000 + $500 transport allowance
• At least Diploma in Business Management or any related fields; 8 years’ experience in F&B operations
• Career Progression Opportunities

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

PURPOSE

• To support the refreshed Digital Strategy focusing on GenAI, AI and Modern Data Platform, a senior data product manager is strongly needed to lead the development and launch of new data/AI products typically for Data 360 service and Central Leads Management that meet the needs and expectations of the customers and the business.
• Work closely with the engineering, design, marketing, and sales teams to define the product vision, strategy, roadmap, and requirements.
• Manage shared service team (CTC, TIM, VTC) to deliver the data products timely with excellent quality.
• Conduct market research, user feedback, and data analysis to validate and prioritize the product decisions and measure the product performance.
• Drive group wide adoption for leads management tool and data 360 to deliver significant business value.

KEY ACCOUNTAIBILITIES

• Work with key stakeholders and business sponsors to address business initiatives according to priority and work out the product vision, strategy and roadmap.
• Collect business requirements, create and manage the product backlog and prioritize the features based on the business value and customer feedback.
• Manage the end-to-end project cycle, including developing business cases/charters, project plans, timelines, resource mobilization, cost and benefit analysis, risk mitigation, execution monitoring, and progress reporting/communication.
• Manage share service team (CTC, TIM, VTC) to deliver data products such as Data 360 and Central Leads Management system on schedule with high quality.
• Provide advice, counsel or facilitating services in business requirement analysis, solution design, drive adoption and monetisation, managing budget, project management and presentation to local management teams such as local CTO, group distribution function leader, group digital function leader.
• Coordinate and lead the product launch and go-to-market activities with the marketing and sales teams.
• Analyze and report the product performance, user behaviour, and feedback using various tools and metrics.
• Continuously test, iterate, and improve the product based on the user feedback and data insights.

QUALIFICATIONS / EXPERIENCE

• Bachelors or Masters in Computer Science, Engineering, Business, or related field
• 7+ years of experience as a product manager, product owner, or similar role in the financial industry. Insurance domain knowledge will be a plus.
• Strong experience for common data model design and data as service
• Good experience using business intelligence tools and grasp of data visualization best practices.
• Hands on CRM or Lead Management Solution will be an advantage.

KNOWLEDGE & TECHNICAL SKILLS

• Strong knowledge of the product development lifecycle and agile methodologies.
• Good understanding of AI/GenAI technologies and keen to leverage them in changing the way people feel about insurance.
• Excellent communication, presentation, and interpersonal skills.
• Common model design
• Leads management
• Technical acumen and understanding data pipelines, warehousing, ETL processes and data governance.
• Ability to understand business pain points and design solutions to help the business resolve the issues.
• Ability to work effectively with cross-functional teams and manage multiple projects and stakeholders.
• Ability to think strategically and creatively and solve complex problems.
• Ability to conduct market research, user research, and data analysis using various tools and methods.
• Passion for building user-centric and innovative products that create value for the customers and the business.

About the Role:
We are seeking an experienced and strategic Senior Relationship Manager to lead our Corporate Banking initiatives across Singapore and Southeast Asia. This is a leadership role that focuses on building and maintaining strong relationships with both Korean corporate clients and local/regional companies, driving business growth, and ensuring exceptional service delivery. The ideal candidate will have a proven track record in corporate banking, with expertise in credit risk management, client portfolio oversight, and cross-border market engagement.

Key Responsibilities:

• Oversee and manage relationships with a diverse portfolio of corporate clients, including Korean companies and regional businesses in Singapore and Southeast Asia.
• Lead strategic initiatives to expand the bank’s corporate client base by identifying and pursuing new business opportunities.
• Conduct credit assessment and risk analysis, ensuring compliance with the bank’s policies and regulatory requirements.
• Supervise Customer Due Diligence (CDD) and Know-Your-Customer (KYC) processes for new and existing clients.
• Collaborate with internal teams, including credit, operations, and product specialists, to deliver seamless and comprehensive banking solutions tailored to client needs.
• Develop and maintain strong client relationships by providing high-quality financial and customer services to corporate clients.
• Identify cross-selling opportunities and promote the bank's products and services to maximize revenue.
• Drive product innovation by working closely with clients to develop customized corporate banking solutions, including lending, cash management, trade finance, and treasury services.
• Monitor and manage overall client portfolio performance, proactively addressing potential credit and operational risks.
• Conduct financial research, credit spreading, and prepare detailed credit proposals.
• Maintain up-to-date knowledge of market trends, regulatory changes, and industry developments to ensure business competitiveness and compliance.
• Provide guidance and mentorship to junior relationship managers, fostering a collaborative and high-performing team environment.
• Prepare detailed sales reports, business performance analyses, and client presentations for senior management review.

Qualifications:

• Bachelor’s degree in finance, business, economics, or a related field; advanced degrees are an advantage.
• 10+ years of experience in corporate banking, with a focus on managing relationships with large corporate clients in Singapore and Southeast Asia.
• Proven track record in driving revenue growth, exceeding sales targets, and delivering exceptional client service.
• In-depth understanding of corporate banking products and services, including trade finance, cash management, and treasury solutions.
• Strong leadership and team management skills, with experience mentoring and developing junior professionals.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to engage effectively with senior executives and stakeholders.
• Strong business development and marketing orientation with an ability to identify and capitalize on emerging opportunities in the region.
• Proficiency in the Korean language is an advantage for communication with the Head Office and Korean clients.
• Strong market awareness and business acumen, with the ability to identify and capitalize on emerging opportunities in the region.

If you are a seasoned Corporate Banking professional with a passion for leadership and business development, we invite you to join us and make a significant impact in the region.

About the job

about the job

• Acquire affluent international customers through Global Leads
• Facilitate account opening, ensuring proper KYC procedures before onboarding customers
• Collaborate with offshore Relationship Managers to deliver a comprehensive wealth management experience for new and existing affluent clients, while promoting the Bank's exclusive depository products and services.
• Work closely with various internal departments and stakeholders to convert referrals and prospects into New-to-Bank affluent customers.

skills and experience required

• Previous experience managing international clients and conducting KYC within a banking environment.
• Familiarity with account opening processes is an advantage.
• A self-motivated and driven individual.

To apply online please use the apply function
(EA: 94C3609/ R21103354)

Job Description:

• Cultivate relationships with high net worth (HNW) clients.
• Comprehend the financial objectives of HNW clients and propose tailored wealth management solutions, including insurance, leverage products, structured products, and investment instruments, to foster the protection and growth of their wealth.
• Deliver exceptional customer service, ensuring a superior banking experience.
• Participate in networking and marketing initiatives to enhance the customer base.

Skills and Experience Required:

• 2 years of sales experience - preferably banking
• Local diploma is minimally required

To apply online please use the apply function
(EA: 94C3609/ R21103354)

Singapore will be prioritizing applicants who have a current right to work in Singapore, and do not require Singapore sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

Team Introduction

The Product Strategy & Operations team is part of the TikTok Global Monetization Product & Technology organization and holds a strong advertiser focus and a dedication to technical excellence. We work with advertisers from all verticals, such as eCommerce, Retail, Travel, Media & Entertainment, etc, to make TikTok the most immersive and frictionless advertising experience for consumers to discover and purchase products, content and services, and for advertisers to generate and capture new and existing demand at the point of discovery. We are on the critical path to delivering TikTok's Ads revenue and working on building the next-generation performance ads solution for TikTok.

We are looking to bring on an experienced Product Marketing Manager who will lead product strategy and go-to-market planning for Lead Ads products. The near-term focus of the person in this role will be to understand the unique needs of marketers by business model and marketing objective, and support building solutions that can optimize their true business outcome on our platform.

The person in this role will drive the end-to-end lifecycle of products and partner with Product Managers and Engineers to understand customer needs, recommend features, execute tests, and lead go-to-market planning for the global launches of products to all TikTok marketers. This person will have the opportunity to become an expert on customer needs and market opportunity and use their insights to shape what solutions are built and shipped for marketers.

Responsibilities:

- Become an expert on customer problems and market needs by engaging deeply with TikTok's customers, customer-facing teams and industry sources

- Manage a high performing, global team of product marketing specialists

- Conduct qualitative and quantitative market research with the focus on exploring new solutions and gathering early insights to inform product planning

- Become the product expert with assessing product market fit for products through alpha and beta testing phases, and establishing a closed loop mechanism to gather timely feedback and ultimately ensure product launch exceeds customer expectations

- Set the vision for product launch and GTM strategy, and partner closely with your regional counterparts to drive in-market activations, sales enablement and product adoption

- Influence product requirements through early stages of planning and development with a clear articulation of customer feedback and market insights, becoming a trusted partner to product and thought leader in the problem/solution space.

- Participate in establishing a high caliber/best in class product marketing team at TikTok by leveraging opportunities to share best practices, evolve our processes and frameworks that benefit the entire team and PSO organization

Qualifications:

Minimum Qualifications:

- MBA or equivalent advanced degree required, with a focus on Marketing, Economics or Business Administration

- 5+ years of product marketing in the tech industry

- Experience leading teams of 10+ people in product management, product marketing, or operations function

- Comfort with ambiguity and using a data-driven approach to establish strategy and priorities

- Experience launching products globally and core product marketing skills in product positioning, messaging, naming, and GTM planning

- Ability to manage multiple products and markets and have a good sense of prioritization to drive the highest impact in the role (partnered with product management and/or engineering to represent market requirements)

- Experience operating in a fast-paced environment and flexibility to work across multiple time-zones

Preferred Qualifications:

- Experience with 0-1 product - shaping product strategy, testing in market, defining GTM plan, establishing plan for scaling

- Self-motivated to set a high bar for success and excellence in the role

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description and Summary

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Our Risk Services Practice provides an invaluable safeguard in today’s complex operating environment with insights and independent assurance. We work with clients to deliver business control to help them to protect and strengthen every aspect of their business from people to performance, systems to strategy, business plans to business resilience. We help clients manage, mitigate and control risks from potential cybersecurity breaches to possible breaks in the supply chain. We assess and prepare businesses by looking into their technology, finance, data analytics, regulatory requirements, data security and privacy, internal audit, and the third parties our clients rely on, to help clients deliver quality results and meet their strategic objectives.

How will you value add?

A career within Regulatory Risk and Compliance services, will provide you with the opportunity to help companies rethink their approach to risk and create a sustainable risk advantage. We’re a part of a unique client proposition, assisting our clients develop proper internal controls by leveraging analytics and technology solutions to underpin efficient execution of governance, to optimise their risk and compliance policies and processes, and improve business performance.

As an Assistant Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. The skills and responsibilities for this management level include but are not limited to:

• Perform, monitor and/or review customers due diligence, onboarding of customers to assure compliance with the AML rules and requirements.
• Assist with the creation and maintenance of accounts and opportunities for purposes of onboarding, risk management and KYC assessment through Salesforce.
• Provide advice and guidance to employees on compliance-related matters.
• Develop and deliver compliance training programs to employees.
• Complete the annual compliance monitoring program.
• Any other compliance related matters and ad-hoc projects.

About You

• At least 4 to 7 years of banking regulatory or external audit experience in a big 4 audit firm, regulator or financial institution. Previous employment with regulator(s) will be highly preferred.
• Strong understanding of banking operations, particularly in areas of corporate treasury risk function and risk management (with focus on market, liquidity and credit risks).
• Experience in local MAS and global regulatory requirements preferred. This includes Basel regulatory requirements (FRTB, CVA, IBOR transition, etc), Risk Based Capital Adequacy requirements, amongst others.
• Experience in performing internal audits or internal control reviews preferred.
• Meticulous and attention to details, possessing an analytical and enquiring mind-set.
• Professional, confident and highly motivated self-starter, with an ability to handle multiple engagements/projects in a fast paced environment with tight deadlines. Positive attitude to learn and strong team player.
• Possess strong values, personal integrity and emotional intelligence.

about the company

Our client is a well-known landlord in Singapore

key responsibilities:

• Ensure tenants adhere to the lease terms
• Liaise with tenants on complaints, operational feedback, and leasing matters
• Analyse tenants’ sales data for reporting
• Ensure property tax levied is in line with committed rentals
• Track and analyse the performance of tenants
• Support the Central Leasing team in terms of lease management and administration

qualifications and skills:

• Degree in Real Estate / Building Management
• Min 8 years of experience in lease management for retail malls
• Prior experience in tenant management

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg Please include your availability, expected salary and reason for leaving current job We regret that only shortlisted candidates will be contacted EA: 94C3609 / Reg: R1325913

This position offers the successful candidate the unique opportunity to work closely with key stakeholders across the bank from Front Office, Business Managers, Platform, and Finance on data analytics and management reporting, to support and ensure proper management governance and oversight for the Financial Intermediaries (FIM), Single Family Office (SFO) and Wealth Advisory (WA) businesses whilst achieving sustainable business growth.

• Prepare and present reports on FIM, SFO and WA businesses to FFWA management and other stakeholders (e.g. ARRC) for management governance and oversight.
• Support initiatives using data analytics to deliver meaningful insights in a timely manner for informed decision making to properly manage risks or drive business or marketing strategy.
• Understand the needs of FFWA stakeholders and provide analytical support where required to identify business problems and opportunities, and provide actionable recommendations where applicable
• Continuously look for new ways to apply technology (AI models) to forecast business trends, behaviour to uncover trends and track effectiveness of initiatives both for risk management and business opportunities.
• Supports in UAT and implementation of enhancements to systems or processes to improve data quality to enable accurate reporting

Requirements

• Min Bachelor's degree, or equivalent.
• Minimum 3-7 years prior experience with a private bank.
• Strong analytical skills, meticulous and attention to details.
• Excellent communicator with good interpersonal skills and team player.
• Proficient in MS Excel, MS Word, MS PowerPoint, and office software.
• Good understanding of common financial services and products.
• Experience in FIM business areas or data management and analytics will be a big plus.

Business Function

A career within Regulatory Risk and Compliance services, will provide you with the opportunity to help companies rethink their approach to compliance and risk and create a sustainable risk advantage. We’re a part of an unique client proposition, assisting our clients develop proper internal controls by on technical know-how and leveraging on analytics and technology solutions to underpin efficient execution of governance, to optimise their risk and compliance policies and processes, and improve business performance.

How will you value add?

You will be a part of Regulatory Risk and Compliance in Risk Services, and you will experience a dynamic and fast-paced working environment. From potential start-ups to renowned local and global financial institutions, clients look to you for audit, regulatory, listing, private placement, corporate change and other business-related risk and compliance advice. Together we can build trust in the financial services space and solve important problems.

You’ll work as part of a team of subject matter experts and extensive industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Providing regulatory advice to financial services clients such as banks/payments/Fintech companies (remittance, merchant acquisition, money-changing etc.) on areas relating to risk, regulations and compliance.
• Conducting compliance reviews and internal audits, and formulating recommendations for processes and controls to better comply with regulatory requirements, regulators’ expectations and industry/market practices.
• Providing regulatory advice on areas such as licensing, regulatory reporting, compliance framework development and operationalizing regulatory change.
• Providing support to financial services audit engagements on regulatory and compliance reporting.
• Helping to build our Compliance Outsourcing Services.
• Working with our strategic alliance partner to formulate new services / product to the market (e.g. regulatory technology / platform).
• Working on business developments or new market opportunities (e.g. new clients, services, proposal formulation).
• Managing key stakeholder relationships, including communication of the scope of work, findings and observations, industry updates.

About You

• At least 5 years of banking regulatory or external audit experience in a big 4 audit firm, regulator or financial institution. Previous employment with regulator(s) will be highly preferred.
• Good understanding of the banks/payments/Fintech companies (remittance, merchant acquisition, money-changing etc.) landscape.
• Experience in local MAS regulatory requirements preferred. This includes Banking Act, Payments Act, Individual Accountability and Conduct, Securities and Futures Act, Financial Advisers Act, amongst others.
• Experienced in performing internal audits or internal control reviews.
• Meticulous and attention to details, possessing an analytical and enquiring mind-set
• Professional, confident and highly motivated self-starter, with an ability to handle multiple engagements/projects in a fast pace environment with tight deadlines. Positive attitude to learn and strong team player.
• Possess strong values, personal integrity and emotional intelligence.

About DigiFT

DigiFT makes it easy for Web3 companies to invest in TradFi assets by providing on-chain access to institutional-grade assets. With our Tier-1 regulatory license, we ensure that investments are not just protected, but secure and transparent.
For asset owners, particularly financial institutions, DigiFT enables them to issue blockchain-based security tokens that investors can trade with continuous liquidity using an Automated Market Maker (AMM).

DigiFT is Asia's first regulatory-compliant exchange for on-chain real-world assets to be licensed by the Monetary Authority of Singapore as a Recognised Market Operator and Capital Markets Services provider. Established in Singapore in 2021, DigiFT is dedicated to meeting regulatory requirements in the markets it operates in, while delivering innovative yet responsible financial solutions that push the boundaries of financial services.

Key Responsibilities

Account Opening Excellence:

• Guide customers seamlessly through the opening process, ensuring accuracy and compliance.
• Verify AML/KYC information efficiently, adhering to all regulatory requirements.
• Tailor account recommendations to specific needs, delivering personalized solutions.
• Proactively identify and escalate complex/high-risk applications for timely resolution.
• Collaborate with internal teams to streamline opening processes and address any hurdles.
• Develop and maintain clear, user-friendly account opening guides for a delightful experience.

Championing Customer Success:

• Become the trusted advisor, responding promptly and professionally to inquiries across channels.
• Resolve customer issues efficiently, exceeding expectations and building lasting relationships.
• Offer clear, concise information on products and services, empowering informed decisions.
• Maintain accurate and up-to-date customer records for optimal service delivery.
• Escalate complex issues or complaints effectively, ensuring timely resolution.

Continuous Improvement Champion:

• Gather and analyze customer feedback, identifying areas for user experience enhancements.
• Partner with product and tech teams to translate feedback into actionable improvements.
• Regularly update user guides to reflect platform/procedure changes, ensuring accuracy.
• Conduct User Acceptance Testing (UAT) for new features, contributing to platform efficiency.

Daily Operational Excellence:

• Complete daily operational tasks associated with account opening and customer service efficiently and accurately.

Key Requirements

• Minimum of 2 years' experience in account opening & customer service, ideally in a Singapore financial institution.
• Strong communication, interpersonal, and problem-solving skills with a proactive approach.
• Demonstrated sense of ownership, taking initiative to resolve issues independently.
• Fluency in written & verbal English and Chinese, essential for effective communication.
• Ability to thrive in a fast-paced environment and manage multiple priorities efficiently.
• Proficiency in Microsoft Office Suite and a passion for learning new technologies.
• Detail-oriented & highly organized, with a commitment to accuracy and excellence.
• Passionate about providing exceptional customer service and making a positive impact.

Key responsibilities:

This is a position with Deloitte’s rapidly expanding Tax Technology Consulting practice, providing tailored advice and solutions to a broad range of clients, both domestic and multinationals looking to gain access into various markets from tax and regulatory perspective.

As a Senior Associate, you will have some knowledge of working on ERP (SAP/Oracle) implementations and familiar with integrating the tax bolt-on solutions (OneSource/Vertex) within the ERP transformation programs.

You will join a team of dedicated ERP and OneSource/Vertex implementation specialists, focusing on end-to-end project implementations. You will be responsible for delivering compliance and customs solutions which include project management, change management, solution design, solution implementation and end-user support & training.

In your role, you will also lead and/or facilitate business process definition and modeling, check the feasibility of this business model regarding the ERP products and the legal requirements. You will guide a team to implement and configure the software to replicate the required business processes and analytical/reporting needs

You will be a key contributor to the development and growth of our TTC practice globally.

Requirements:

• Bachelor degree in Accountancy, Business Management, Information Technology or similar fields.
• At least 5 years of experience in ERP (SAP/Oracle) project implementation or similar projects, and thus have solid knowledge of the ERP Solution.
• Integrating tax bolt-on solutions with the ERP system (i.e. Vertex, OneSource Indirect Tax)
• Technical or functional lead on at least 2 full-lifecycle SAP implementation
• Experience in SAP modules (e.g. DRC, ABAP etc.) is an asset
• Software aptitude in PowerPoint, MS Project, Access, Excel, and/or Visio
• Well versed in pitching presentations to clients and key stakeholders
• Advantageous to have good understanding of the supply chain management processes
• Good analytical and modeling skills
• Team player with strong communication skills
• Open to work in an international multicultural environment and to work abroad if needed;

• Position: Microbiology Laboratory Manager
• Industry: Laboratory Specializing in Both Chemical & Microbiological Parameters
• Salary Up to $6,500 +_ Bonus
• Workings Day: 5 Days (Monday to Friday or Tuesday to Saturday)
• Shift Work: 9:00am to 6:30pm, 9:30am to 7pm, 10:30am to 8pm
• Office location: Woodlands Industrial Park (Woodlands & Admiralty Area)

Ideal Candidate: Min 6 years working experience in ISO17025 laboratory and possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.

Qualifications:

• Educational Background in Bio / Life Sciences & Microbiology, or Bio-Tech / Bio-Molecular Education, or equivalent with 12 years related laboratory experience (Masters & PhD preferred).
• Experienced with method-related tasks, including development, verification, validation, and enhancement.
• Experience in both Micro-Biology as well as PCR and Bio-Molecular Work will be a huge advantage.
• Possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.
• Minimum 6 years as a laboratory manager, including proven technical knowledge and laboratory experience.
• Experienced in audit & CAPA management skills.

Job Description

• Acted as the primary liaison between the laboratory and clients for routine daily sample analysis.
• Organized and participated in workflow management and execution.
• Prioritization of urgent and regulatory testing.
• Recruitment of suitably qualified staff.
• Preparing advance rosters, including supervisory and signatory staff.
• Coordinating staff to meet KPIs related to turnaround times (TATs) and customer needs.
• Ensuring qualified and trained staff are available to meet TAT.
• Keep management informed of operational or productivity issues as they arise.
• Provide management with information for annual budgeting and monthly reporting, including resource usage and productivity metrics.
• Review and update laboratory procedures as needed.
• Validate and release test reports to customers.
• Train staff on test procedures, equipment operations, and laboratory protocols.
• Troubleshoot technical issues related to testing methods or equipment.
• Write and execute method or equipment validation protocols.
• Initiate or revise procedures and forms, and conduct method validations.
• Attend regular team meetings and demonstrate leadership to motivate the team.
• Ensure clarity of roles and efficient deployment of staff resources.
• Foster a culture of continuous quality improvement and actively promote staff development.
• Participate in new projects and assist in implementing business improvements.
• Ensure compliance with systems in collaboration with the Quality & Compliance Department.
• Respond promptly to customer inquiries and complaints, keeping them informed of any delays.
• Complete all internal and external audits and corrective actions as required.
• Engage in workplace safety practices to promote a safe environment.
• Oversee and participate in equipment maintenance while troubleshooting any issues that arise.
• Manage risks associated with microbiological and biomolecular analyses of wastewater samples and water matrices.
• Oversee laboratory financial planning and execution.
• Lead strategic goal planning and laboratory operation management.
• Drive capability development and perform validation of results and report issuance.
• Review and write SOPs, plan method studies, and execute proficiency testing (PT).
• Lead by example while advocating for EHS, integrity, compliance, and ethics.
• Evaluate staff performance and manage manpower and resources.
• Escalate laboratory issues and serve as a liaison between the lab and management.
• Research and spearhead operational improvement initiatives.
• Execute additional tasks as directed by the business.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will report to the Recruitment Cluster Head and work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Profile Summary:

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will report to the Recruitment Cluster Head and work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Description:

• Drive manpower growth through identified key performance indicators.
• Provide guidance, support and direction to Agency Leaders to achieve monthly and yearly targets in line with the company’s plan in areas of recruitment and retention, and to ensure alignment with the company’s strategies.
• Identify and lead recruitment related projects/initiatives that support Agency Division in driving manpower growth.
• Work closely with Agency Leaders in identifying quality Financial Consultants through the use of selection tools and other qualitative assessment techniques including interviews.
• Oversee the systematic onboarding of new Financial Consultants through various company initiatives to develop the right foundation and positive behaviours.
• Set and track the expected standards for new Financial Consultants, and ensure that they adhere to these standards in order to build longevity in the career.
• Identify and encourage Financial Consultants who aspire to progress towards a career in agency management.

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• Minimum 3 years of relevant experience with Distribution Management or recruitment activities

Education:

• Degree in business or related fields of study

Language:

• Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

· Overall, 10 years of work experience in IT with minimum of 3 years as software and application lead.

· Experience in handling regional IT application team and liaising with users across Asia region. Support vendor built and some internally built applications in Finance, HR, Compliance, Anti-Money Laundering and Finance Crime Reporting stream.

· Knowledge of operating systems like Windows, Linux and ensure the availability and effectiveness of the middle and back-office applications.

· Knowledge of RPA tools like BluePrism and support the Robotic Platform Automation platform.

· Sound understanding of Azure and Google Cloud Platforms.

· Knowledge of job scheduling and monitoring tools like Control-M and MoveIT.

· Analyzing the issues\incidents\problems by writing queries in MSSQL and Oracle SQL.

· Exposure to Agile methodologies, DevOps and should be proficient with the usage of tools such as Bitbucket\ Bamboo\ Confluence \ JIRA \ Artifactory \ Remedy and Service Now.

· Experience in SharePoint and O365.

· Handling of auditor queries where client needs to adhere to and be in line with internal controls, external audit requirements and compliance policies. Ensuring governance, processes and standard operating procedures.

· Negotiate and formalize ‘Statement of Work (SoW)’ between clients\vendors and the organization by bringing them under the agreement to take up or manage the service.

· Review and analyze service requests and incidents by using PowerBI tool. Knowledge of IT Service Management Frameworks and Standards (e.g. ITIL)

· Provide business cases to undertake the automation of the processes and conduct periodic review of automation opportunities to enhance the production support.

· Coordinate with relevant teams and functions to take incidents to closure with minimal turnaround time and no\less impact to business.

· Should be able to take initiatives like application COE (Centre of Excellence).

· Conduct weekly\monthly governance meetings with client to present the service delivered for the period in the question and evaluate the quality of services delivered along with client to enhance the processes and review the scope for improvement.

· Review procedure manuals & workflow documentations consistently to ensure up-to-date and accurate information is available with the help of Confluence tool.

· Make sure user access review conducted on a periodic basis to mitigate the risk of leavers.

· Maintain stable production environment by gate keeping & controlling the changes promoted to production, ensuring relevant testing has been performed & signed off.

Perform the post-security patching verification of applications.

• To assist in the consistent adaptation and adoption of AIC’s Information Management Policy across the organisation
• To assist in enabling related Data Management policies and executing relevant change initiatives
• Support the Data Protection Officer in handling of data sharing request in accordance with AIC Data Sharing Framework
• To assist in regular review initiatives to ensure continuous relevance and application of the AIC Data Sharing Framework to division’s processes
• To support the review of PDPA compliance related aspects throughout the organisation and its partners

Job Requirements:

• Degree in Information Science or Business Management with 3 -4 years' work experience
• Preferably 1 – 2 years of experience in handling information management, protection or/and data governance aspects
• Familiarity with Personal Data Protection (2012) and experienced in working within a Data Protection Office or similar would be beneficial
• Entry level candidates with relevant skillsets are welcome to apply. This includes background in process improvement methodologies and risk management practices, experience in analysing business processes and workflows to identify areas for improvement.
• Collaborate and/or guide stakeholders as part of cross-functional teams to identify and track areas for improvement
• Facilitation skills would be a plus
• Meticulous and conscientious
• Outgoing and works well in a team
• Good listener and quick to adapt

Job Highlights

• Our Values: Passion, Teamwork, Quality, Integrity, Clarity
• Ranked as Top Accounting Firm
• An international audit, tax and business advisory firm with more than 100 offices worldwide

Do you want to join a firm that is?

• An international audit, tax and business advisory firm with more than 100 offices worldwide
• Ranked as Top Accounting Firm in Singapore
• Nominated by HRM as Employer of Choice

We are excited to be awarded the 2020 Asia’s Top Influential Brands” and “2020 Asia’s Top Employers” by BRANDASIA!

We are proud of the firm’s culture we’ve grown to make PKF-CAP LLP a place that people love to come to work every day. The awards are recognition to exemplary adaptation to our firm to become relevant to our clients, as well as our employer strategies to be sympathetic to the needs of our talented employees, especially during the covid-19 period in 2020!

Job Description & Requirements

• Managing a portfolio of audit clients (both MNC and SME) in audit and assurance division.
• Managing audit engagement teams to deliverr top quality services.
• Develop a strong client relationships, with sound technical knowledge and ability to motivate team members
• Minimal 4 years of experience in reputable Singapore CPA firms

The Deals Advisory team

Our team supports corporate and private equity clients through a pragmatic approach that unlocks value from a transaction. We support clients from wherever they are in the deal process be it deal strategy, due diligence, valuations or post-merger integration.

We are a growing team of dedicated professionals that embrace the adrenaline that comes with each deal. Our team members learn and grow in an environment that blends structured approaches with flexibility, enabling our people to continuously adapt and develop into trusted deal advisors.

Responsibilities

• Assist in project managing multiple client engagements
• Establish effective working relationships with stakeholders and clients
• Advise clients during the due diligence process to identify key value drivers and challenge assumptions about future performance
• Analyse financial and non-financial information to formulate views and conclusions
• Analyse historical and pro forma financial information to assess trends and fluctuations that may impact cash flow requirements and deal valuation
• Prepare and draft client reports to address their strategic goals, including as the buyer or seller of the assets
• Keep up to date with global, regional, and local business and economic issues
• Be actively involved in business development activities to help identify and research opportunities for new/existing clients
• Coach and supervise junior team members

Qualifications and requirements

• Bachelor’s degree in Accounting, Business, Economics, Finance or other relevant fields
• Minimum 5 years and above of relevant deals advisory experience
• Strong project management skills
• Highly adaptable, able to work independently and effectively under pressure in a fast-paced environment
• Demonstrated ability to think on your feet
• Entrepreneurial mind set and business acumen

Overview of the Job

The GroupM Services team adopt a collaborative and customer-centric approach in delivering high value and innovative solutions for our Agencies and Agencies’ clients, including the activation and execution of dynamic media campaigns.

We are currently looking for a Senior Performance Manager to join us. You will be responsible to oversee the entire end to end of campaign management process to support GroupM agencies and clients. Working closely with internal teams and directly with clients to ensure seamless campaign plan development, execution and delivery.

3 best things about the job:

1. Opportunity to work with market leading clients, pioneering Performance marketing
2. Working with an extremely diverse, international group of individuals
3. Opportunity to expand the learning on Digital technology & platforms, high visibility within the agency and clients where your work is sure to be seen & appreciated.

Measures of success –

In three months:

• Become knowledgeable of the client’s business, ways of working, key client teams and internal teams, and the brand objectives for 20-21
• Seamlessly running operations on biddable platforms like Google, Facebook, Twitter and understand & implement the tracking and tagging process on Google Campaign Manager, MOAT, DAR, etc.
• Understand client’s processes & liaise with market planners to shape media plans on a monthly basis as per aligned strategies/direction
• Clear understanding of reporting requirements and ensure timely reporting to the team for taking effective decisions
• Regularly attend weekly/monthly calls with internal teams & clients providing status and updates on live local market plans, highlight issues or best practices, next steps/recommendations, if any.
• Engage regularly with Search team to get learnings and build cross platform strategies

In six months:

• Establish ways of working with planning team and become the go to person for all biddable requirements both internal (local markets and global MC) and external (global client) stakeholders;
• Be on top of campaigns that are currently live in markets and share industry best practices or suggestions to improve the performance further
• Connect with the platform teams on a weekly/monthly basis from Google, Facebook, Twitter, etc. to discuss campaign performance & issues, learn about new alphas/betas, align test and learn plans to achieve best-in-class results for the brand
• Continually building test and learn frameworks across all platforms, ensuring tests reach significance where learnings / next steps can be communicated to clients.
• Regularly liase with the internal planning and performance team to share positive results or recommend new properties as part of the learning and scale up plan for other markets
• Gain trust and confidence of all relevant stakeholders – global and local client teams and in markets teams

In 12 months:

• Guiding planning teams on the campaign output, prepare and present media recommendations for ongoing client communication plans to senior global clients for approval/ feedback
• Exceeding client KPIs across all campaigns and help to grow business by suggesting new ideas and services to the biddable/market leads

Responsibilities of the role:

Day to day business management - Work across all aspects of the biddable business for client, campaign operations, regular analysis of live campaigns, raise any alarms in case of any issues, recommending new products

Biddable Excellence – Ensuring gold class delivery on campaign while following the excellence frameworks and best practices followed by the brand

Network Management - Learning how to work with multiple markets and cultures and developing a good relationship with agency and client teams across the region and globe.

Planning Input -

• Understand the client’s objectives and recommend appropriate biddable plan basis the brief
• Lead biddable operations of Japan business and effectively manage & optimize campaigns wrt budgets, targeting, bid strategies, etc. to achieve the KPI
• Analyze Competitor’s activity & keep a lookout for industry/category trends to recommend the right course of action
• Contribution to the campaign strategies from a biddable perspective
• Weekly/Monthly calls with internal client team on campaign performance and align on any recommendations

Reporting – Timely reporting for all biddable platforms like Facebook, Google, Twitter, Campaign Manager, Analytics, etc. to the market teams and the client to take the right decisions.

Team Development: Share regular updates on new products or positive campaign results with larger team so that other markets can also adopt the learnings

What you will need:

• 3 - 4 years of operational experience across Biddable platforms
• Google Ads & Facebook Blueprint Certifications is good to have
• Experience in running high-volume campaigns across Facebook, Google, Twitter & managing campaign tracking across Google Campaign Manager, MOAT, DAR, Nielsen, etc.
• Up-to-date knowledge of best-in-class practices in digital marketing
• Strong analytical mindset with attention to detail around data, insights and actions
• Excellent communication skills and teamwork, to liaise with different market teams across APAC
• Proficient in excel and PowerPoint

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupmworldwide

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

Our Financial Services Assurance Practice works with organisations to strengthen trust and transparency by building, maintaining and providing trust over financial reporting in a fast changing, technology-driven world. As Asia’s top financial services practice, our audit approach is at the leading edge of best practice. We draw upon our extensive industry knowledge for our clients including top blue chip companies in the asset management, banking, capital markets, and insurance sectors. We provide our clients with insights, empowered by leading technologies, into marketplace developments and global opportunities.

Key responsibilities:

• Coach and manage teams of professionals in carrying out a variety of assurance engagements;
• Forge relationships within the industry and contribute to the continued success of the teams;
• Develop and facilitate the professional growth of the team members; and
• Involvement in a wide range of advisory projects in the Banking & Capital Markets, Insurance and Asset Management industries.

Requirements:

• Relevant accounting qualifications
• 5-8 years of demonstrable experience in a similar role at a Big 4 accounting firm
• Experience in statutory and regulatory audits of Banking & Capital Markets, Insurance and Asset Management clients
• Sound understanding of IFRS/SFRS and SAS/ISA. US GAAP knowledge would be useful
• Excellent project management and team working skills
• Strong interpersonal, written and verbal communication skills
• Ability to demonstrate an understanding of commercial issues facing businesses in this sector
• Effective day-to-day management of clients; building and maintaining client relationships is crucial
• 
  

As part of our recruiting process, interested candidates are to complete an application through our career website at https://www.pwc.com/sg/careers.html

*We regret that only short-listed candidates will be notified.

We are a rapidly growing company in the field of e-commerce, well known in the wedding and party related industry, with a huge following on various digital platforms (TikTok, Instagram, YouTube, Twitter, Facebook, etc.).

Position Summary:

Reporting to the Marketing Manager, Influencer Marketing Manager will manage our Influencer strategy across gifting, events and activations, and social content. You will be responsible for the development and performance of influencer marketing campaigns across social and offline channels.

You will also build-up and manage our growing Influencer team, optimizing and scaling our existing programs, work closely with our in-house Creative team to drive impact across all social channels, and be responsible for establishing and building relationships with key industry partners on social platforms.

Responsibilities:

• Identify talent partners based on company initiatives and project needs, taking a strategic, data-driven, and holistic view of influencer marketing encompassing nano, micro, macro influencers, content creators.
• Continue to nurture our existing influencer community while looking to expand into new demographics and strengthen influencer relations by managing day-to-day communication with influencers via email, phone, text, etc.
• Maintain talent relationships and create connections with new partners through mailings, giftings and outreach on brand initiatives, building close relationships that create alignment and transparency.
• Exceed targets across revenue, engagement, messaging and follower growth, working closely with the social, communications and editorial teams.
• Manage influencer marketing forecast, budget, and optimizations based on business needs.
• Measure success of social media activations through KPIs and forecasting.
• Develop and manage an Influencer calendar that we can leverage across all our social channels.
• Stay on top of pop culture, social media, influencer trends, as well as emerging technologies and social media platforms and platform updates.

Requirements:

• Bachelor’s Degree or equivalent experience.
• 5+ years of related experience, preferably within Influencer Marketing, social media, or PR in the fashion industry.
• An ideal candidates will have a personal rolodex of influencer and celebrity talent relationships with and an eye for new upcoming talent.
• Expert in leading social media platforms (TikTok, Instagram, YouTube, Twitter, Facebook, etc.) and understands digital marketing trends.
• Ability to think strategically and creatively.
• Flexibility to adapt quickly to changing business needs and dealing with ambiguity.
• PC Skills, including MS Office, and MS Outlook.
• Excellent written and verbal communication skills with keen attention to detail.
• Comfortable with occasional travel.
• Self-starter, ability to thrive in a fast-paced environment.

As Assistant Manager, Partnerships Development, you will play a strategic role in building an integrated and resilient care ecosystem that enables and empowers seniors to age in place. You will engage key stakeholders and drive projects that will help promote connections and partnerships across different stakeholders in the social and health sector that will work together to support our seniors.

• Lead and drive enablers that will help build an integrated care ecosystem. These include, design and implementation of partnership frameworks, standardised processes and templates, and the development and design of effective monitoring performance indicators and dashboards.
• Engage and work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system.
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem.
• Develop and work with stakeholders on programme review and evaluation.
• Synthesize the learnings and experience for improvement in programme design and implementation.
• Identify best-practices and implement platforms for cross sharing and learnings between providers.
• Build close relationships with key stakeholders to encourage partnerships and collaborations that will help seniors age well in place.

Job Requirements:

• Recognised degree in any discipline
• 3 to 5 years of relevant experience
• Relevant experience in community care and multi-agency work/healthcare industry will be an added advantage
• Experience in developing and maintaining networks and partnerships with stakeholders will be an added advantage
• Possess excellent communication and interpersonal skills, to be able to lead, engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical and problem-solving skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:

- Ensure customer satisfaction

The Information Technology Services is dedicated to creating and delivering value to our business by leveraging on IT technology. The team is responsible for delivering customer-focused solutions and high-quality IT services internally to enable our business.

We invite a highly motivated & dynamic professional to join our ITS team as a Manager, Technology Governance, Risk and Compliance.

Your responsibilities will include:

Governance and Audits

• Establish and maintain a robust GRC framework, reinforcing ITS information security controls and service management processes to optimize IT service quality and compliance with organizational and user requirements.
• Develop and execute comprehensive information security risk assessments, ensuring alignment with regulatory requirements such as SOX ITGC, ISO 27001, MAS OSPAR, ACRA, and ISQM1.
• Actively contribute to Enterprise Risk Management efforts, participate in Information Protection Control Reviews (IPCR), and support IT-related personal data protection activities, collaborating with pertinent departments to formulate necessary policies and action plans.
• Monitor adherence to the organization's security policies, standards, and procedures among ITS staff, contractors, and other third parties, and enforce corrective measures as needed.
• Identify, assess, and document non-conformities with KPMG policies and relevant standards, ensuring timely remediation and compliance with organizational security policies and regulatory mandates.
• Supervise and mentor ITS personnel in GRC activities and ITS service management process mapping, providing necessary training and guidance.

IT Service Management (SMS) and Information Security Management System (ISMS) Maturity

• Lead initiatives to enhance IT Service Management System (SMS) and Information Security Management System (ISMS) maturity within the Information Technology Services (ITS) department, focusing on process optimization and alignment with ITS strategic objectives.
• Create and implement quality assurance protocols, performance metrics, and testing procedures to evaluate the maturity of information system processing.
• Conduct periodic evaluations of ITS internal processes, performance indicators, and metrics to ensure continuous improvement.
• Gather and analyze data to pinpoint improvement opportunities within ITS operations and infrastructure.
• Undertake proactive and preventive maintenance for ITS service management processes and information systems.

Requirements:

• Bachelor’s or Master’s degree in Business, Finance, Accounting, Risk Management, Law, or related fields.
• A minimum of 6 years of relevant work experience in governance, risk management, internal controls, external audit, internal audit, or process improvement.
• Experience in Big 4 firms, Fintech, or the Financial Services industry is a plus.
• Proven leadership and people management skills.
• Strong confidence in interacting with senior stakeholders.
• Demonstrated experience in leading and managing teams.
• Strong business acumen and commercial awareness.
• Conceptual skills in qualitative and quantitative risk management methods.
• Familiarity with risk management and internal control frameworks (e.g., COSO, ISO, COBIT).
• Knowledge of various functional areas, including Finance, Procurement, HR/Payroll, operations, Logistics, IT, Legal, and Risk Management.
• Strong communication, presentation, and project management skills.
• Ability to build effective relationships and work collaboratively with internal departments, external service providers, and global teams.
• Capability to work independently, take initiative, and collaborate effectively.
• Previous experience with industry standards and best practices such as ISO/IEC 27001, SOC 2, and NIST.
• Knowledge in Business Process Management projects, ITSM (ITIL), ITSMS processes, and working experience with ServiceNow ITSM.ITIL V4 certification is preferred.