Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Enterprise Services and Public Affairs (ESPA) aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.

We’re currently looking for a high caliber professional to join our team as Vice President, Facilities Management Country Sr Manager- Hybrid (Internal Job Title: Facilities Mgmt Country Sr Mgr - C13) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Reporting to the RES (Real Estate Services) Country Head, the Asset Manager will be responsible for the management of day to day building operations across the Singapore portfolio and for the timely and cost-effective delivery of capital improvement projects.
• Responsible for the day-to-day operations of all Citigroup facilities in close consultation with customers and other key stakeholders.
• Partner with Business to provide best in class premise solution and working environment, as per Citi policies, to achieve organizational goals.
• Act as prime customer liaison with businesses and outside tenants to facilitate all occupancy needs and requirements which include new project development, corporate real estate services, portfolio analysis, renovation, space planning, relocation or consolidation of operations and disposition of surplus property.
• Periodically inspect facilities and ensure proper operation and management of all building systems. Responsible for obtaining all necessary building or equipment related licenses and permits. Ensure timely reporting and updates to Citigroup Insurance Risk Management (CIRM) and any local insurance on all matters relating to building and premises coverage.
• Working closely with Building Managers, Local Council and Regulatory bodies.
• Provide safe and comfortable environment in all locations through regional asset managers, who employ a network of matrix support personnel, including engineers, building systems professionals, cleaning and other support staff.
• Liaising with building owners, managing agents, and tenants on all asset management activities but especially to lease obligations and building resilience.
• Manage, controls, analyzes and forecast expense for the assigned facility. Hold full responsibility for the Profit and Loss (P&L) of the portfolio, establishes and manages the budget.
• Plan, develop and implement strategies to maximize the value of assets; to ensure effective operation of the buildings infrastructure to fully support the business operating within the portfolio.
• Prepare annual budgets for all Projects and Facility Management capital works and expenses; monitoring expenditure against plan and preparing variance analysis report.
• Inventory management of Citigroup/building assets including reporting to local financial control team and internal & external auditors.
• Act as Quality Manager and ensure outsource service provider delivery on project or preventive facilities maintenance program is maintained and regularly updated as required in accordance with Citi's guidelines in order to maximize equipment efficiency.
• Comply with Corporate and Local standards and procedures related to construction, sanitary, fire and premises occupation requirements, regulatory permits, critical systems testing and emergency procedures in the facility.
• Manages projects in the country to ensure timescales, specifications, quality and costs are achieved within approved parameters. Site visit and supervision on a frequent basis to review progress and quality of work, and conformity of specifications. Work with the project team in the development of design criteria with architects and to review and analysis of lease conditions / requirements.
• Manages external resources (ie architects, designers, construction crews, etc.) to achieve successful completion of the project.
• Communicate at a senior level with other internal support organizations including Technology, HR to ensure transparent, "one-stop" services to the customer.
• Execute other responsibilities and activities defined in the Department's Organizational Rules and Regulations.
• Compliance: ensure that people management related tasks are executed in the entire department in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, work orders, managing performance, etc.).
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Ensure compliance to legal, governmental regulatory laws, fire & safety and environmental issues while complying with Citigroup policies, to maximize the value of a property or portfolio of properties.
• Conduct proactive Vendor Management in line with Citigroup procedures; to include maintenance of approved vendor list, tendering, awarding and monitoring of contracts and any other procurement activity related to the Assets Management function.
• Management of all aspects of outsource resources including performance measurement through the development and utilization of Service Level Agreements (SLA) and Key Performance Indicators (KPI).
• Ensuring all changes in service delivery and volume are covered by change control and verify veracity of change request before submission to governance committee.
• Inspects and evaluates prospective sites/buildings as part of due diligence exercises.
• Inventory management of Citi non-technology assets including reporting to local financial control teams and external auditors Risk Management and Compliance
• Disseminating and ensuring implementation of best practice and service innovation initiatives coming from regional partners and service innovation meetings.

As a successful candidate, you’d ideally have the following skills and exposure:

Development Value:

• Ability to utilize Asset Management experience within the largest financial institution in the world.
• Opportunity to work with individuals from across a wide geographic and culturally diverse environment.
• High level of exposure to senior members of staff from both Citigroup businesses and RES Region and Division/Global team
• Opportunity to influence and develop policies and procedures within a large company environment.
• Excellent career development and progression within Corporate Realty Services profession in Financial Institution, within country and overseas.

Skills/Experience:

• More than 10 years professional experience in Real Estate/Project Management and similar corporate Real Estate environment, with broad knowledge and understanding of real estate disciplines (architecture, construction, space planning, and engineering, etc.)
• Good working knowledge of practical Health and Safety within the built environment.
• Excellent vendor management within a partnering environment.
• Excellent communication skills and fluency in English.
• Experience in using Microsoft Office software in a business problem solving context.
• Strong analytical skills. Experience in financial management and budget control.
• Process Review and implementation.
• Strategic planning.
• Relationship Management.

Qualifications:

• Recognized degree in Facilities/Project Management/Engineering, Architectural/Interior Design or Real Estate

Competencies

• Excellent communications, both written and verbal with an emphasis on the ability to relate to staff, peers and senior management in a relaxed, professional manner.
• Leadership
• Verbal and written communication skills
• Planning and organization
• Team player
• Managing remotely
• Time Management and prioritization
• Negotiation and influencing

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Responsibilities:

• Lead multidisciplinary teams in designing, developing and implementing sustainable solutions
• Manage project timelines, budgets, and resources effectively
• Ensure successful project delivery and stakeholder satisfaction
• Engage with startups, research institutions and industry experts
• Build strategic partnerships to accelerate technology adoption
• Represent Yokogawa at conferences, workshops, and industry events
• Stay abreast of advancements in sustainability focus areas such as Net Zero, Circular economy and Well Being
• Provide technical guidance to project teams
• Contribute to patent filings and intellectual property development
• Publish white papers, participate in webinars, and contribute to thought leadership forums.
• Mentor junior technologists and foster knowledge sharing

Requirement:

• Master / Degree in Engineering, Science, Management
• Minimum 8 years of relevant experience in technology development, research, or innovation in sensing, control and optimization with at least 3 years’ experience in managing a team
• Proven track record of leading successful grant applications, Research collaborations and projects execution
• Relevant data analytics and programming skills needed to support the research work
• Experience in handling both agile projects and an industry projects
• Experience in new ventures, small business growth, start ups is a plus

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!

Job Summary

The Manager, Sales and Marketing will be responsible for driving revenue growth through effective sales strategies and collaborating with the marketing team to support sales efforts. They will work closely with the Marketing Department to ensure alignment of marketing initiatives with sales objectives. Additionally, they will be tasked with actively pursuing sponsors, managing the sales process, and closing deals.

Principal Duties and Responsibilities

1. Sales Strategy and Execution (80%)

· Develop and implement sales strategies to achieve revenue targets for SSTL and its programs.

· Identify and cultivate new sales leads and opportunities.

· Build and maintain strong relationships with clients, partners, and stakeholders.

· Monitor sales performance and provide insights to optimize strategies for maximum impact on revenue.

· Proactively identify and pursue potential sponsors for SSTL projects.

· Engage in negotiations with potential sponsors to secure deals.

· Manage the entire sales process from prospecting to deal closure.

· Ensure all necessary documentation and contracts are completed accurately and in a timely manner.

2. Collaboration with Marketing Team (10%)

· Collaborate with the marketing team to produce necessary marketing collateral and provide support for client presentations and meetings.

· Provide input and insights to the marketing team to help tailor marketing campaigns for maximum sales impact.

· Assist in managing corporate content on the website and social media platforms to support sales efforts.

· Contribute to the development of marketing collateral and content targeted at driving sales.

3. Market Research and Competitor Analysis (10%)

· Monitor customers' and competitors' activities in the market and provide valuable insights to management.

· Stay updated on industry trends and incorporate relevant information into sales strategies

QUALIFICATIONS AND SKILLS

· Minimum Degree / Diploma in any field

· At least 3 years of experience in sales, with a focus on strategic planning, revenue generation, and deal closure.

· Proven track record of meeting or exceeding sales targets, with strong negotiation skills and the ability to close deals effectively.

· Possess good planning and organizational skills to multi-task and adapt to a fast-paced environment.

· Strong analytical skills and the ability to translate data into actionable insights.

· Excellent communication and interpersonal skills, with a strong client-service orientation.

· Possess a "can do" attitude and a high degree of self-discipline and motivation.

· Organized, resourceful, and adept at sales follow-up.

· Creative thinker with the ability to collaborate effectively with cross-functional teams.

· Proficiency in Microsoft Office applications (Excel, PowerPoint, and Word) is a requirement.

· Willingness to travel as needed to fulfill job responsibilities.

HR & Admin Manager (Singapore & Malaysia)

Responsibilities:

Human Resource

· Review HR and performance management policies and key KPIs

· Review company handbooks to include any updates or amendments in Employment Acts

· Handles recruitment process including talent sourcing, liaison with recruitment agencies, drafting job posts, onboarding and orientation.

· Plan manpower needs in line with Minstry of Manpower (MOM) directives and apply for work permit, S Pass, EP, DP and process pass renewals

· Organize annual medical checks for employees

· Handles off-boarding process like conduct exit interviews, termination, retirement

· Handles employee’s queries, grievances and provides career guidance

· Process monthly Singapore and Malaysia payroll using iPay and UBS SAGE including uploading to banks for payment

· Plan and implement annual performance management and propose division of bonuses

· Submission monthly CPF contribution to CPF Board and pay all relevant taxes like EPF, EIS, SOSCO, Zakat, PCB and corporate taxes to Malaysia statutory boards

· Submission of annual tax forms to IRAS and LHDN (Malaysia equivalent of IRAS)

· Apply and claim from statutory boards childcare leave and training course subsidies

· Ensures proper administration of HR and admin practices in line with corporate compliance by HQ, includes meting out disciplinary actions

· Submission of HR reports like monthly headcount, salary list, organization charts and contact list

· Organize annual team bonding sessions and quarterly staff engagement activities

· Manage and verify annual leaves and benefits entitlement, petty cash and transport claims

· Source and identify safety course providers for employees in Singapore and Malaysia

· Ensure all training, payroll and filing records are in place and maintain office cleanliness

Office Administration

• Maintain and process any of the general office admin of the company.
• Stationery & sundry purchasing for office and other ad-hoc projects.
• Tenancy/Rental Management (For both SG & MY offices and rental units for Employees)
• Stationery & Office Equipment management (Sourcing, purchasing, maintain)

IT Support

· Liaising with Vendor on IT equipment and Software matters

· Procuring and maintaining of IT equipment (both mobile phones, laptops, router and printer), issue, returns & repair

· Handling IT enquiries from employee

Requirements:

· Singapore Citizen or SGPPR

· Fluent in both English & Mandarin (Proficiency in Japanese language or Malay is a bonus)

· Preferably Bachelor Degree or Graduate Diploma in Human Resource/Capital Management

· Proficient in MS applications like Word, Excel, Powerpoint and Outlook

· At least 5years’ experience as HR practitioner in Singapore, be well versed in Singapore Employment Act and willing to learn Malaysia labour laws

· Strong communication skills (both verbal & written)

Manage multiple accounts; develop positive working relationships with all customer touch points

· Drive client retention, renewals, upsells and client satisfaction

· Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

· Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

· Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

· Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

· Prepare campaign insights reporting, including analysis and research

· Manage weekly campaign status documents for review

· Work closely with Finance on billing set up and invoicing

· Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

· Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

· Provide input on new processes and workflows as needed

· Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

· Maintains administrative staff by recruiting, selecting, orienting, and training employees.

· Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.

· Sets policies and procedures for training, coaching, counselling, and career development for staff.

· Initiates and coordinates goals, deadlines, and projects for their department.

· Develops and implements policies and procedures to improve operations and function of the department.

· Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

· Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

· Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• BS/MS OR degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

Job Objectives

The Global Treasury Operation Technical Delivery Manager is responsible to deliver IT project(s) and change requests that span across multiple business units. Manage resources, schedules, financial and adhere to stage gate quality and SDM control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery.

The GTO Technical Delivery Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified boundaries of time and cost and to achieve the potential benefits

Key Responsibilities

Stakeholder and Communications Management

•  Manage all aspects of project and change request engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
•  Continually manage project and change request expectations while delegating and managing deliverable with team members and stakeholders
•  Determine the frequency and content of status reports from the project and change request team, analyse results and troubleshoot problem areas
•  Deliver appropriate and effective executive level communication
•  Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership and business stakeholders

Process and Delivery Execution

•  Manage a portfolio of complex initiatives that span one or multiple lines of business
•  Full project life cycle ownership to ensure successful project delivery
•  Manage all aspects of the projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
•  Prepare detailed project plan for all phases of the project
•  Ensure assignment of adequate resources to achieve project objectives in planned timeframes
•  Manage the day-to-day project activities and resources and chairs the project management team meetings
•  Understand interdependencies between technology, operations and business needs
• Manage project scope and changes  Act as an internal quality control check for the project
•  Manage ongoing quality control and participate in quality issue resolution
•  Delegate tasks and responsibilities to appropriate personnel
•  Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
•  Ensure that projects and change requests are proceeding according to scope, schedule, budget and quality standards
•  Manage project and change request issues and risks to mitigate impact to baseline.

Qualifications and Skills Required

• Bachelor’s Degree in appropriate field of study or equivalent work experience
•  Project Management Professional (PMP) / PRINCE II certification is a plus
•  Murex knowledge is a plus
•  Excellent client-facing and internal communication skills
•  Excellent written and verbal communication skills
•  Solid organizational skills including attention to detail and multitasking skills
•  Ability to multi-task and perform well under pressure

Senior Manager, Or Manager - Cyber Security & IT Governance

Responsible for the assessment, development, implementation and maintenance of enterprise-wide cyber security and IT Governance programmes to preserve the confidentiality, integrity, and availability of information resources. As part of the IT leadership team, this individual will be expected to provide technical leadership and consultation across the organisation. S/he will also work with external experts to implement security solutions, detect, and contain cyber security incidents.

Responsibilities

Cyber Security:

Assess and review environment and cybersecurity measures to ensure security and operational effectiveness, for e.g. network, system, application, endpoint security, physical and logical access security, etc.

Review and develop security framework, information security policies, processes, procedures, and guidelines.

Conduct cybersecurity risk assessments, penetration tests, and IT controls tests.

Identify security gaps and propose mitigating measures and escalate security incidents and non-compliances on a timely basis.

Evaluate, deploy, and maintain cybersecurity infrastructure to improve cybersecurity posture. Design, implement and maintain security incident response and escalation procedures.

Monitor, analyze and correlate events to determine the best course of action, to mitigate and contain threats when detected.

improve cybersecurity awareness of staff, for e.g. by conducting awareness training. Automate security controls, data, and processes.

IT Governance:

Review and enhance IT policies, standards, guidelines, and best practices regularly to ensure that these are aligned to organization objectives and industry best practices.

Develop and implement effective change management plans (such as communication plans and training programs) to drive adoption and compliance.

Participate in audit planning meetings with internal/external auditors, collate/provide the required materials on a timely basis, validate audit findings, provide remediation solutions, and implement the agreed solutions on a timely basis.

Drive security access and activity log reviews on regular basis.

Promote IT risk management, governance, and compliance culture across the organization.

IT Management:

Contribute to IT strategic planning and budgeting. Ensure IT vendors meet contractual obligations.

Maintain up-to-date knowledge on cybersecurity technologies and standards.

Attend to any other reasonable duties as assigned by Director, Information Technology.

Requirements

Degree in engineering, science or information technology, or equivalent education.

8-10 years of related work experience in cybersecurity management and security governance.

Good working knowledge of security risk management, security governance framework and compliance (IT Security Audit / log review), technical vulnerability management (vulnerability assessment, penetration testing), application security, security technologies (system hardening, IDS/IPD, firewall), security incident response and security assessment.

Strong understanding of cybersecurity standards.

Hands-on experience with cybersecurity tools such as Next Generation Firewalls, SASE, Endpoint Protection, Data Loss Protection, Email Security, etc.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

Roles & Responsibilities:

• Determining customer requirements and proposing catering options.
• Negotiating prices and preparing meticulous catering order forms.
• Planning menus and overseeing venue, equipment, food, and service preparations.
• Hiring, training, and supervising catering staff, as well as scheduling employee shifts.
• Liaising with customers, sales staff, chefs, and specialized catering equipment providers.
• Overseeing seating arrangements, the serving of meals and beverages, and the clearing of tables.
• Monitoring the availability of catering stock and supplies and ordering replenishments.
• Tracking catering expenses and maintaining accurate records.
• Adhering to food and health industry regulations and standards.
• Researching catering trends and promoting competitive catering services.
• 3-5 years of experience in catering management, or similar.
• Knowledge of electronic catering management systems.
• Exceptional ability to deliver catering services within budget and on time.
• Experience in hiring, training, and overseeing catering staff.
• Ability to coordinate catering requirements with customers, chefs, and suppliers.
• The ability to apply industry knowledge to improve catering services.
• Advanced knowledge of best practices in catering management.
• Excellent interpersonal and communication skills.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field
• Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
• Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies
• Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

We are looking for a dedicated application manager to join our IT department and take over the supervision of our network and software applications. The responsibilities of the application manager include identifying the best applications for the business's needs, installing the software, and upgrading and repairing the software as needed.

To be successful as an application manager, you should have a strong working knowledge of computer networking and administration, as well as expertise with computer troubleshooting. Ultimately, a top-notch application manager should have excellent technical skills, attention to detail, and the ability to adhere to deadlines.

Application Manager Responsibilities:

• Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
• Making recommendations on whether to upgrade the existing systems or install new ones.
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.

Application Manager Requirements:

• A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field.
• Experience working as a junior IT specialist.
• Broad working knowledge of computer networking, installation, and administration.
• Experience with database management and project management.
• Excellent technical skills.
• Expertise in troubleshooting viruses and other computer problems.
• The ability to remain up-to-date with the latest software developments.
• Strong leadership, management, and customer service skills.
• Great analytical, problem-solving, and communication skills.
• The ability to handle stressful situations.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

• Leads and supervises the team in the study of Tender contract conditions, preambles, architectural and engineering drawings, and specifications.
• Reviews the requirements of the tender documents and establish a clear understanding of the Client's needs.
• Verifies and submits completed tender evaluation for Management’s approval.
• Ensures proper and timely submission of tenders.
• Upon award of contract, supervises the execution of the formal contract and makes certain that the Client's needs are met.
• Resolves any issues that may arise during the contractual period
• Provides advice on contractual, tender, and claim issues.

DUTIES AND RESPONSIBILITIES

Main Work Areas

· Oversee secretariat day-to-day operation

· Management, administrative and operational support of projects, events, fundraising and activities of the Federation

· HR matters

· Supervision of staff

· Liaison with SportSG, partners, agencies, suppliers and vendors

· Handling of PR and publicity matters, press and media release

· Preparation and support for all MC meetings

· Supervision of the National Coaches in handling and managing the National athletes

Other Duties

· Assist and support the various sub-committees

· Ad-hoc tasks as assigned by President, Chairman, Secretary General and CEO

· Keep inventory records

· Maintain the archives records

· Assist staff to carry out courses

· AGM matters

· Guide and assist staff to plan and execute the various programmes and activities

· Any other duties as assigned

Responsibilities:

• Ensure overall success of a project, or a platform, by ensuring that prioritized user stories are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

• Manage and monitor product backlog and MVP, risk and change management to ensure delivery of MVP on schedule, within scope and budget.

• Plan and manage product backlog and MVP, its objectives, and desired outcomes, and ensure alignment of the business outcomes of the Authority.

• Plan and lead the development of the business case/concept paper and funding.

• Plan and lead the overall procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation, and award.

• Lead the development of the overall product backlog and MVP schedule and activities based on the appropriate methodology including identifying dependency, critical path, milestones, and deliverables.

• Build comprehensive product roadmap and ensure all team members are on-board with delegated tasks and activities.

• Conduct regular work group meetings and provide progress and status reports to stakeholders.

• Perform stakeholder management, including keeping the relevant stakeholders informed of the status the product development on a timely and regular basis.

• Manage processes and procedures covering issue and risk management.

• Conduct Agile ceremonies such as but not limited to sprint planning, daily stand-up, sprint review and sprint retrospective etc.

Requirements:

• CSM (Certified Scrum Master) or CSPO (Certified Scrum Product Owner) or AIPMM (Agile Certified Product Manager and Product Owner).

• Hands-on experience in Agile product management.

• ICT product management and people management skills.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

• Results and customer oriented.

• Proven ICT project/product management experience, preferably in medium to large scale ICT projects in government sector.

• Hands-on, delivery focused and pragmatic.

• Possess a proven and successful track record in delivering complex IT projects/programs.

• Hands-on IT professional with full SLDC lifecycle experience.

Sciente Group, founded in 2007, is a multi-award winning, ISO9001 & DPTM certified, technology focused organisation with business interest in Singapore (HQ), USA, Malaysia, Philippines and India.

We make our clients' digital transformations succeed by amalgamating technology and talent management specialisations.

As a part of our growth strategy, we are expanding our team.

Our mission: Delighted clients & community.

Our employee value propositions are: Learning & Development, Career Growth and Sincere & Approachable leaders with a heart.

Therefore we promise a stable and a long-term career progression for you.

Business Development Manager will play a critical role in helping us to grow "Digital IT services and technology talent management services" revenue from targeted industry sectors by new client acquisitions and thereafter, growing the client services portfolio.

• Take ownership and implement the agreed-upon strategy to boost Digital IT services and technology talent management service revenue, in line with the business potential of the targeted segments.
• Identify new opportunities through referrals, networking, social media, internet research, sales leads, direct contact, and involvement in the RFP/tendering process.
• Initiate connections with prospects and engage with key stakeholders.
• Prepare and submit proposals in response to RFPs/tenders, presenting information about our services.
• Employ business development strategies to secure new business and foster growth.
• Proactively forge new client partnerships within targeted accounts, including organizational chart development.
• Leverage strategic industry/market analysis, internal communication, external promotions, and thorough client analysis to uncover revenue opportunities.
• Create opportunities to present our value proposition to senior executives and management-level contacts.
• Regularly update and maintain client information in accordance with Sciente standards/process.
• Collaborate with internal stakeholders and delivery teams to ensure client satisfaction.
• Monitor Purchase Orders/agreements and oversee the process until collections are completed.
• Meet or exceed key performance goals.
• Submit weekly report in a timely manner.
• Ensure compliance with Sciente’s values and policies.

Qualifications and Experience:

• A degree or diploma in IT/Finance/Business coupled with a flair for sales and business development.
• The ideal candidate should demonstrate a minimum of 5 years of successful experience in Sales/Business Development in new client acquisitions.
• At least 2 years of experience in IT services is needed.
• We are seeking an individual who is focused, disciplined, and capable of taking ownership of responsibilities to achieve desired results within specified deadlines.
• Proficiency in communication, interpersonal skills, presentation, and people management is crucial for success in this role.
• The ability to work independently, lead transactions to closure, and make informed decisions in the absence of detailed instructions is a key requirement.
• The desired candidate is someone who aspires to lead a meaningful life and upholds high standards of integrity.

To know more about us, please visit https://www.scienteinternational.com

Our office location is at Changi Business Park, near Expo MRT.

Confidentiality is assured, and only shortlisted candidates will be notified for interviews. You may send your resume to [email protected] as well.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

EA Licence No. 07C5639

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Sales Manager - Technology

Basic Qualifications:

• 5+ years experience selling IT Services, Software Development projects to government agencies.
• Demonstrated experience selling enterprise solutions into large/complex accounts and over-achieving quarterly and annual sales targets.
• Revenue closing sales experience.
• Must have experience in prospecting and establishing relationships.
• Go-Getter and must be willing to spend majority of time outside in the field at client engagements.
• Ability to hold meetings with senior executives.
• Good written and verbal communication skills, strong analytical and creative problem-solving abilities, excellent interpersonal skills, organizational, and operational skills.
• Entrepreneurial drive and ability to work autonomously in fast moving, quickly changing environments.

Responsibilities:

• Effectively prospect, develop, and close new government sales opportunities.
• Drive and service business
• Meet and exceed all quarterly and annual sales quotas.
• Accurately forecast quarterly and monthly sales
• Use in-depth knowledge of industry trends to consult and support prospective customers.