Job Title: IT Infrastructure & Support Engineer (ID7029)
Location: Clementi
Working Hours: Mon to Fri 830am-6pm
Salary: $4500

As a key member of the IT team, the candidate will be responsible for overseeing and optimizing infrastructure systems across both local and overseas sites.


Key Responsibilities:
• Manage and configure infrastructure systems (Active Directory, data centers, telephony, video conferencing, etc.) and network devices (firewall, VPN, wireless, etc.).
• Ensure automatic system backups, implement disaster recovery plans, monitor resource usage, and apply patches as needed.
• Coordinate with external vendors to ensure Service Level Agreements (SLAs) are met.
• Develop and maintain technical documentation such as admin and user guides.
• Provide technical support to local and international branches, ensuring LAN/WAN security.
• Source products, solutions, and vendors for project needs.
• Offer L1/L2 support and contribute as a team lead or member in various IT projects.

Requirements:
• Singaporean/ PR only.
• Diploma or Degree in IT/Computer Science, or a CCNA certification.
• Proficiency in English and Mandarin is required to liaise with overseas stakeholders.
• At least 1 year of experience in enterprise networking (WAN/LAN, VPN).
• Proficient in managing Microsoft Server, Microsoft 365, and Google Suite.
• Solid knowledge of TCP/IP, DNS, DHCP, Proxy, and Firewall setup.
• Familiarity with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless controllers.
• Strong understanding of CyberRisk, CyberSecurity, and PDPA.
• Experience with Veeam, VMware, UNIX/Linux, API/Web programming, and database management is a plus.

If you enjoy helping others and being part of an organization that makes a real difference, this is the place for you!

You’ll play a key role in ensuring our education center runs smoothly and efficiently, giving you the chance to directly support our mission.

About the Academy:

We are a social enterprise focused on igniting curiosity and fostering lifelong learning. Specializing in Phonics and Math, we are passionate about making education impactful and accessible. Our team creates a supportive community for students and their families, helping each learner grow academically and personally through innovative teaching methods.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Handle inquiries about our Phonics and Math programmes, both in person and through online platforms
• Update the student attendance system and maintain accurate records
• Process school fees through our digital systems
• Upload weekly class photos and curriculum slides onto the online portal
• Assist in planning and organizing SkillsFuture training courses
• Maintain a welcoming, clean, and organized environment at the center

Working Hours:

• Mondays: 9:30 AM – 6:30 PM (Tuesdays: ½ Day, either AM or PM off)
• Fridays: 9:45 AM – 6:45 PM
• Saturdays & Sundays: 8:00 AM – 7:00 PM
• Off Days: Wednesdays and Thursdays

What You’ll Bring:

• A positive, proactive approach to customer service and operations
• Strong communication skills for interacting with parents, students, and staff
• Experience in customer service, particularly in educational settings, is a plus!
• Tech-savvy, comfortable managing online systems and processes
• Ability to multitask in a fast-paced environment

Why Join Us?

• Be part of a social enterprise that is shaping the future of education
• Enjoy a balanced 4½-day work week, giving you more time to recharge
• Grow with a supportive team that values your contributions

Apply Now!

If you're ready to shape young futures and grow your career with us, don't wait!

We review applications quickly, so seize this opportunity today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Description

Defining a consistent taxonomy for Business Services, associated functions and Engineering Services

• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities

• Creating a scenario catalogue with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing

• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics.