As a Software Technical Support for level 1, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team, who aims to ensure that every customer is a happy one at DL ideas.

Job Description:

· Provide aftersales Software technical support;

· Diagnose, troubleshoot and resolve common issues raised by customers;

· Escalate urgent or critical issues to programmer team;

· Handle inbound call, WhatsApp chat group and emails from customers;

· Handle customer queries and requests and explain as layman’s term;

· Takes ownership of customer issues reported and seeing problems through resolution;

· Maintain ticket updates and provide timely updates to customers;

· Maintain and contribute to the Knowledge Bank used by the Technical Support team;

· Prepare user manual for customers;

· Aggregate and provide key customer insights and serve as a liaison between customers and Software Engineering/Product Development team;

· Able to pick up IT-related skill set that will be useful;

· Complete assigned tasks in a timely manner to meet expected turnaround time.

Requirements:

· At least Professional Certificate/NITEC in Computer Science/Information Technology or equivalent;

· Experienced in providing Software technical support for web applications as Tier/ Level 1 for at least 1 year;

· Responsible and strong attention to detail;

· Polite and Customer service-oriented;

· Good communication skills using English to customers as well as colleagues;

Rewards & Benefits

· Annual Leave, Medical Leave, Attendance Incentive

· Friendly working environment

· Remuneration: attractive salary package (Negotiable based on experience)

· 5 days working week

· Reward will be given based on performance

We are a result-orientated company. To us, delivering work on time and accurately is the most important key to valuing an employee. We are looking for energetic and committed personnel who are self-motivated and willing to learn. We want the employees to grow together with the company.

If you would like to apply for this position, please kindly send your CV with the following information to [email protected]:

• Reason for leaving your current job

• Last drawn salary and expected salary

• Notice period

Responsibilities:

- Provide Pre-Sales consulting support for Sales

- Prepare Business Analysis, consultation, proposal, presentation, implementation plan, etc. to support the Solution case.

- Able to understand business processes & apply analysis techniques to offer a suitable solution, which may include both hardware & software.

- Collaborate with internal solution teams on project implementation, e.g. Refining the requirement for SOW preparation, system design, system development, project implementation, etc.

- Provide, a presentation, and solution demo to the customer

Requirements:

- Bachelor’s Degree (or higher) in Fintech, Operations Research, Information Technology, Business and Finance, Computer Science or related field.

- Good understanding of FinTech and the applications of state-of-the-art technology.

- At least 5 years of working experience as a system designer, business analyst, system analyst or solution consultant.

- Possess in-depth knowledge of the latest technology, such as Java, API, Big Data, Cloud Computing, etc.

- Excellent communication and support skills, ability to articulate and drive discussion across business functions and stakeholders.

- Excellent problem-solving and logical thinking.

- Experience in Banking, Financial or Wealth Management technology and solutions is strongly regarded.

Salary and Benefits:

- Competitive salary package and performance bonuses

- Medical Insurance and Dental Claim

- Telecommunications allowance

- Annual Leave, Marriage Leave, Childcare Leave, Compassionate Leave, etc.

Learning and Development:

- Building up knowledge in FinTech and banking operations

- Training in financial technology (FinTech), consulting, business analysis and project management

- Diverse career progression opportunities from subject matter expert, products, solutions and business analyst, technology lead and management

We offer competitive remuneration, comprehensive fringe benefits, international exposure, promising career prospect, training in the technology and business domain, and opportunities to work with global top-tier financial institutions. Interested parties, please submit your CV to [email protected]. Personal data collected will be used for recruitment purposes only.

Cyber Security Support

Network Security Support - knowledge

Network Solutions - Symantec

KEY ROLES AND RESPONSIBILITIES

• Perform Network Security operations.

• Responsible for installation/configuration/upgrade of security infrastructure (Firewalls).

• Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

• Coordinate and implement appropriate technical security systems.

• Monitor, analyse, respond and resolve security incidents, conduct investigative procedures and implement corrective measures.

QUALIFICATIONS & EXPERIENCE

• Degree in Computer Science / Engineering or its equivalent.

• Knowledgeable in Network Security, Cyber Security in the operational environment.

• Expertise across a variety of security products including firewalls

• Must have experience in Firewalls management and migrations of Firewalls.

• Must have experience in network operational support.

• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques and experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana

OPERATIONS

General Office Administration and Operations

• Provide administrative and logistics support
• Responsible for managing the premise cleaning services and ensuring premise tidiness
• Support ground operations (e.g. registration, assist in moving supplies) and compliance with health monitoring
• Receive and inspect incoming goods
• Top-up medical items in wards and stores
• Updating of store records
• Make requisitions for replenishment to maintain stocks at optimal level in accordance with established company procedures

Facilities Management

• Administer preventive maintenance programs
• Oversee maintenance and upkeep of all items and assets related to facility management and housekeeping, including supervision of contractors

Workplace Safety and Health

• Coordinate the Workplace Safety and Health (WSH) team and keep record of incident reports
• Implement safety regulations and precautions and ensure that staff are briefed and prepared for emergency and rescue operations
• Corrdinate with Fire Safety Manager on staff induction in fire safety and evacuation procedures

• Work with users and IT members on a routine basis to troubleshoot reported problems pertaining to application software.
• Identify, log and resolve technical problems of the scope (Incident Management)
• Respond to site to troubleshoot, diagnose and rectify faults.
• Liaise and coordinate the recovery of systems.
• Identify potential changes and system improvements for consideration and implementation
• Create, maintain, and distribute reports of progress to service delivery manager.
• Gather, analyze and assess the client's business requirements and processes evaluate the viability and feasibility of implementing them (including operational and security policies and requirements) and also possible improvements.
• Conduct system functionality testing and work with users user acceptance testing to verify that client requirements are incorporated into the system design
• Support multiple application systems.
• Identify the cause, design, or develop an approach for resolution.
• Communicate and interface with vendors and customers.
• Generate reports and write documentation, e.g. maintenance guide, operation manuals

Requirements

• Degree / Diploma in Information Technology
• Min 3 years of experience with enterprise scale Linux and Windows administration
• Familiar with MySQL, Oracle, and other database servers
• Hands-On experience of .Net framework and Web Services
• Scripting: Windows PowerShell, Unix Scripting will be added advantage
• Able to work well within team and willing to learn
• Good grasp of emerging technology trends
• Start-up focused with an upbeat and enthusiastic attitude

Please send your detailed resume in MS Word format to [email protected] with:

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Sales Coordinator

$2,200-$2,700
5.5 days (After 3 mths probation alternate Sat)
830am-530pm; 830am-12pm
Jurong East

Responsibilities:

• Handling sales enquiries;
• Preparing quotations;
• Order processing;
• Coordinate with operations team;
• Support project team for project sales

Requirements:

• Experience in sales / administrative roles
• Basic computer / MS office literacy

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

About the Client:

Our client is a MNC Company

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirement:

• Ensure system availability 24x7. Perform system Recovery in the event of system incapacity or outages.
• Provide technical expertise to facilitate investigation of complex technical issues in a timely and efficient manner.
• Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume.
• Manage end to end Incident Management including investigation, recovery of service, and post recovery follow up on corrective/ preventive actions.
• Work with infra support including Middleware, DBA and SAs on system maintenance & infra related issues troubleshooting.
• Work on application BAU related tasks & projects, e.g. DR exercise, audit queries, SOP documentations update, system upgrade for EOS/EOL components, etc
• Ensure strong governance on Change Management Process, Data protection and Priviledge ID access control.

Work in shift on-site to provide 24x7 operational support as per assigned roster.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Job Highlights

This candidate brings a strong skill set to ensure the smooth operation of deskside services, troubleshoot technical issues, and enhance overall user experience in a dynamic work environment.

Job Description

Deskside Environment at the Service Site:

1. Install, configure, support, maintain, and troubleshoot deskside devices, including laptops, desktops, printers, PADs, and deskside IP phones.

2. Provide support for operating systems and standard office desktop software.

3. Assist in setting up and troubleshooting mail clients and establishing email connectivity.

4. Offer support to users for video conferencing, video meetings, and projector installations.

5. Help identify and resolve issues related to accessing network resources, files, websites, and online applications.

6. Provide "smart hands" support when necessary.

7. Provide "smart hands" support within the computer room and network environment.

Requirements

Deskside Support Expertise:

Proficient in the installation, configuration, support, maintenance, and troubleshooting of various deskside devices, such as laptops, desktops, printers, PADs, and deskside IP phones.

Operating System and Software Support: Experienced in providing comprehensive support for operating systems and standard office desktop software.

Email Configuration: Adept at setting up and troubleshooting mail clients, ensuring seamless email connectivity for users.

Collaborative Technologies: Skilled in offering support for video conferencing, video meetings, and projector installations to enhance user collaboration.

Network Accessibility: Capable of identifying and resolving issues related to accessing network resources, files, websites, and online applications.

Smart Hands Support: Ready to provide hands-on assistance ("smart hands" support) when required, both within the deskside environment and the computer room or network environment.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

• 1-2 year experience in customer support role
• Possess good HR payroll , leave system , CPF & OT claims concept
• Good communication skills and able to handle difficult customers
• Training will be provided

Mon to Fri 9am to 6pm

Job Descriptions

As a member of the CGH care team, you will work closely with nurses, and other healthcare professionals to deliver quality care to patients. You will perform basic nursing care activities for patients and assist in ward administrative functions to facilitate smooth operations in inpatient care, but not limited to the following areas:

Patient Care
• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Perform any other supportive duties as required

Visitor / Patient Services
• Engage patients and visitors to understand their needs

Admin / Operation support
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives

Job Requirements
• Minimum GCE ‘N’ or ‘O’ Levels
• Prior working experience as a paramedic or in a ward setting will be advantageous
• Good interpersonal skills, able to communicate with people at all levels effectively
• Independent, highly organized, able to work in a fast-paced environment
• Proficient in MS Office applications
• Able to perform rotating shifts, including weekends and public holidays
• Training will be provided

Kindly note that only shortlisted candidates will be contacted.

Job Description:

• Daily inbound/outbound order handling
• Communicate with customer on issue arise on order & inventory
• Verification of invoices from suppliers
• Posting of all transactions in Warehouse System
• Weekly operation/KPI report data preparation
• Prepare monthly reports for billing

Job Requirements

• Min. 1 year administration experience
• Proficient in MS Office
• Independent and able to work well with minimum supervision
• Must be willing to work overtime on weekdays and weekend OT will be on rotational basis between the teams (except during stock take or special project)

- computer literacy

- forklift license

- class 3 driving license

- good working attitude

- able communicate well with site workers

- clean and look after the warehouse and keep the place clean and tidy

- able to work OT if any

- pack stocks and receive stocks and update inventory

- work well with accounts / admin on inventory

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

Job Descriptions:

The Candidate must possess experience in providing Level 1 and Level 2 support for applications. Have demonstrated the ability to perform the following:

• Grant access rights for user accounts via requests raised in a ticketing system
• Assist with system testing and verifications following infrastructure changes and system patches.
• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.
• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).
• Perform maintenance tasks and documentation reports in periodic and/or unplanned manners (ad-hoc requests).
• Prepare production deployment for bug fixes and system enhancements.
• Monitor schedule jobs / interfaces and follow up with remedy actions when necessary.
• Conduct housekeeping of system logs and project documents when necessary.
• Transcode files (e.g. media, document, etc.) for applications and servers.
• Ingest digital and media content (e.g. photographs/images, audio, etc.) into applications and servers.
• Perform other operational and administrative tasks as assigned by manager.

Job Requirements:

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
• The Candidate must possess a minimum of FIVE (5) years’ professional experience in the IT or Infocomm industry. Good to have experience in the maintenance of web applications.
• The Candidate shall have a good command of English and effective communications skills

Interested candidates may apply to [email protected] with your detail CVs

Job Description

• Working Location: Tuas (Near Gul Circle MRT)
• Working Hours: 5 days, Monday – Friday (8AM – 5PM)
• Salary Package: Basic $2,200 - $2,600
• Duration: Temp

Key Responsibilities

• Timely update of customer Daily Delivery Records
• Monitor and follow up with customers on overdue accounts and arrange for debts collection.
• Support in month-end and year-end closing activities.
• Maintain accurate financial records and documentation.
• Assist with basic accounting tasks such as data entry, invoice processing, and expense tracking.
• Maintain and organize office files and documents.
• Manage office supplies inventory and place orders when necessary.

Requirements:

• Min Diploma or equivalent.
• Proven experience in administrative support and basic accounting tasks.
• Able to multi-task, time-sensitive, attention to details and accuracy.
• Proficiency in MS Office suite, particularly MS Excel and MS Word.

Interested applicants please contact me at [email protected] / HP: 8228 8002

Job Responsibilities:

- Handling of general admin and accounts activities.

- Managing of leave records and absenteeism.

- Maintaining and upkeep of any documents or records if needed.

- Perform other ad-hoc duties as assignd from time to time.

Job Requirements:

- Proficient with Microsoft Office programmes including MS Excel, MS Words & Power point.

- Able to work independently.

- Confident and good communication skills.

- Only Singaporean & Singapore PR may apply.

Other Information:

- Working Days: 5 work days (9am - 6pm)

- Location: Tampines

- Salary: $2000-$2400

- 13th month bonus

*Please include the following information in your application/CV:

- Expected Salary.

- Notice Period.

Mission Description

• Ensure customer satisfaction in maintenance and support
• Maintain IT components and related border-control endpoints, including Hardware and Software
• Troubleshoot, analyze and resolve tickets escalated by on-site Level 1 and Level 2 Teams
• Commit to a resolution date, formalize an action plan, and implement workaround for fault rectification
• Perform root cause analysis of technical issues
• Communicate and interface with vendors and customers
• Generate reports and write documentation, e.g., maintenance guide, operation manual, test procedures, and test reports
• May be required to stand in and perform 24/7 shift duty in case of resource shortage
• Other duties as assigned

Profile Requirement

• Ability to work in a fast-paced & dynamic environment, handling complex incidents with professionalism
• Conscious about service quality, with an appropriate sense of urgency in fulfilling customer requirements
• Possess strong troubleshooting skills and techniques
• Ability to manage daily support activities independently
• Ensure completion of operational requests within agreed Service Levels
• At least 5 years of experience in technical support and systems administration in a vendor environment
• Diploma in Computer Science/Computer Engineering/Information Technology related field, or equivalent practical experience
• Knowledge and experience in 2 or more of these skillsets:Enterprise scale Linux and Windows administration with strong troubleshooting skillset
  VMware ESXi and vCenter administration with strong troubleshooting skillset (Preferable with CLI knowledge) (7.0 and above)
  Kubernetes K8s
  TCP/IP Networking, Network/Security devices (e.g., Cisco Switch, Firewall, Fortinet)
  MSSQL, Oracle, and other database servers
  Monitoring systems (e.g., Centreon, Nagvis)
  
• Familiarity with the following will be advantageous:Management of SAN storage, NetApp storage, and tape library
  Administration/Management of security tools, e.g., Antivirus, EDR, Windows Key Store, etc.
  Windows PowerShell, Unix Scripting
  
• Good knowledge and practical experience in ITIL framework
• Independent team player with a people-oriented personality
• Strong verbal/written communication skills

Responsibilities:

• Provide end-user support, ensuring smooth operations and addressing user concerns.
• Assist in operating system migrations and related support activities.
• Perform troubleshooting and diagnostics for hardware and software issues.
• Resolve issues related to the supported end-user equipment and software.
• Install necessary software and applications on devices.
• Maintain accurate and timely documentation using the IT Service Management tool.
• Ensure timely resolution of incidents, adhering to SLA requirements.
• Adjust application settings to meet specific environment needs.
• Relocate computer devices and peripherals as required.
• Set up application profiles for end users.
• Provide proactive updates and follow-ups to end users.
• Guide end users on necessary tasks and procedures.
• Perform other ad-hoc tasks as assigned

Requirement:

• Diploma or equivalent professional education in Information Technology or related
• At least 3 years of related working experience

To apply, please visit www.gmprecruit.com and search for Job Reference:24786

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This role supports the day to day infra-structure, both on-premise and cloud computing support for our customers' base who are mainly in the retail sector and distribution supply chain sectors. Knowledge of software installation, configuration and database management daily monitoring and anlysis will be a plus together with on-the job training. Will also require the candidate to support on rotational basis after normal working hours. Proficent with Microsoft office suites a must, especially use of EXCEL advanced functions.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Working hours: Mon to Fri, 9am to 6pm