Job Title: Knowledge Management Support

Period: 7 months from Jan to end Jul 2025

Knowledge and experience:

- Training in Python or other similar coding or computer science knowledge

- Familiar with Excel (intermediate to advance)

- Experience in working with data, data visualisation or app/web development will be an added advantage

Qualities:

- meticulous to detail

- analytical in presenting data and identifying gaps

- interest in the arts will be beneficial

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

• Process sales order and follow up payment with clients.
• Update and monitor daily the Sales data system to support the Sales team forecast exercises.
• Coordination, monitor and troubleshooting assistance for client’s order, account statuses and other relevant problems.
• Support sales team on daily administration.
• Handle email/phone enquiries.
• Coordination of shipping schedule.
• Preparation of shipping documents (commercial invoice, packing list etc.).
• Follow up with clients on the phone for administrative purposes.
• Assist in general administration duties and Ad-hoc duties assigned by superior.

Job Requirements:

• ‘O’ level with 1-2 year of relevant experience.
• Diploma in Supply Chain/ Logistics/ Shipping with No Experience is welcome to apply.
• 5 day work week.
• Attractive Benefits.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan/ R1108310

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

UNIX / SQL, AS/400 ( Basic Navigation) , Mainframe ( Not Mandatory)

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation

Key Requirements:

Education:

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / SQL, AS/400 and Mainframe

Working hours: Mon to Fri, 9am to 6pm

This position only required to start from Mid-Sept onwards

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Responsibilities:

• Offer through administrative support to the Managing Director, such as scheduling appointments, arranging meetings, processing expense claims, and preparing reports.
• Develop fee proposals, presentations, and materials for tender interviews.
• Prepare in-depth reports and presentation materials for board meetings, ensuring accurate meeting minutes are taken and distributed promptly.
• Organize, review, and verify documents for accuracy and compliance, while effectively managing Managing Agent agreements and other administrative responsibilities.
• Manage incoming correspondence, including emails and calls, addressing inquiries or redirecting them as required.
• Assist the Managing Director with various tasks as needed to ensure the smooth running of daily operations.
  

Requirements:

• With 2 years of Customer Support or Sales Support experience.
• Exceptional customer service and presentation skills.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Preparation of Quotations and Purchase Orders
• Liaison with Customers, Suppliers and Service Providers
• Preparation of Management Reporting
• Coordination of Orders Delivery and Logistics Planning with Internal and Production teams
• Any other duties relating to the efficient operations of the Company

Skills and Qualifications:

• Diploma in Business Administration or related field
• At least 3 years of proven experience in a operations position or its equivalent
• Excellent communication skills and multi-tasking ability
• Excellent ability in problem resolution and conflict management
• Excellent organization skill and initiative
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Mandarin speaking is mandatory to communicate with China counterparts

Others:

• Working hours: 9am ~ 6pm (Monday ~ Friday)
• 10 Days Annual Leaves onwards

Only shortlisted applicants will be notified. Thank you for your understanding and co-operation.

Job Description

• Industry/ Organization Type: Manufacturing (Consumer Appliances)
• Position Title: Technical Support Assistant
• Working Location: Pasir Ris
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $3,500 + AWS + Overseas Allowances + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Troubleshoot various hotel guestroom appliances such as safes, minibars, kettles, hairdryers, irons, and clocks.
• Manage the entire spare parts inventory and improve inventory control processes.
• Handle technical issues for local and overseas hotel customers and generate investigation reports.
• Collaborate closely with certification and sales colleagues to address challenges.
• Participate in testing, evaluating, and implementing new products.
• Visits to overseas customers/distributors to provide technical support.

APPLY NOW!!!

• A diploma or degree in electrical and/or mechanical engineering is advantageous.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• A hands-on, eager-to-learn, and progressive attitude.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69028 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

• Be a part of a high-performing and professional team
• Good working culture

About Our Client

Our esteemed client is having a global presence, premium brand in the wealth management domain, with a focus on servicing and advising elite private clients.

Job Description

Development and operation of ZIA & ZPA and other IT Security related services. This includes:

• Propose strategies to improve platform performance and stability
• Contribute to the design, implementation and support of team process automation strategies
• Collaborate with service stakeholders to analyse new features
• Implement and maintain improvements and features
• Analyse errors, incidents, troubleshoot user issues and initiate bugfixing actions to resolve them
• Maintain system technical documentation (security parameterisation, architecture description, feasibility analysis, requirements analysis, etc.)
• Participate in the evaluation and procurement of security systems and tools
• Ensure the application of best practices

The Successful Applicant

• At least 5 years of technical customer focused experience
• Windows and Linux Administrator skills
• Scripting experience with one or more of the following: Python, Bash/Shell, JavaScript
• Worked on GIT, REST, Regular Expressions
• Worked on with automation tools (Ansible, Terraform)
• Experience in interacting and coordinating with business users
• Good analytical thinking and solution-oriented approach
• Assess impact and urgency to prioritize efforts on a daily basis

What's on Offer

• Be a part of a high-performing and professional team
• Good working culture

Contact

Shilpalekha Bhadoria (Lic No: R1876178 / EA no: 18S9099)

Quote job ref

JN-122024-6616231

Phone number

+65 6541 9959

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Key Responsibilities:

Application Support:

• Provide second and third-level support for Java-based applications.
• Diagnose and resolve technical issues in a timely and efficient manner.
• Monitor application performance and ensure system availability and reliability. Tools usage and scripting would be added advantage.

Troubleshooting:

• Analyze, identify, and resolve complex software issues.
• Debug and troubleshoot Java code to fix defects and performance issues.
• Utilize logs, monitoring tools, and other diagnostic methods to identify root causes.

Collaboration:

• Work closely with development teams to understand application functionalities and dependencies.
• Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to resolve issues and improve applications.
• Communicate effectively with customers and stakeholders to provide updates and resolutions.

Development and Maintenance:

• Participate in the development and deployment of application updates and enhancements.
• Write and maintain documentation for application support processes and procedures.
• Contribute to continuous improvement initiatives to enhance application support and performance.

Incident and Problem Management:

• Manage and prioritize incident tickets and service requests.
• Escalate critical issues to appropriate teams and ensure timely resolution.
• Conduct root cause analysis and provide recommendations for preventing future incidents.
• Any other ad-hoc duties as assigned by supervisor.

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience in Java development and application support.
• Technical Skills:
  • Proficiency in Java and Java EE technologies.
  • Understanding of web technologies (HTML, CSS, JavaScript) and frameworks (Spring, Hibernate).
  • Experience with databases (SQL, Oracle, MySQL) and writing complex queries.
  • Familiarity with version control systems (Git, SVN).
  • Knowledge of application servers (Tomcat, JBoss, WebLogic) would be advantage.
  • Experience with monitoring tools and logging frameworks.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

- Provide personalized beauty consultations
- Promote and sell beauty products: Showcase skincare, makeup, and haircare items to meet sales targets.
- Demonstrate product usage: Offer tutorials or hands-on demonstrations to educate customers.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as a Treasury Analyst (C11), Forex (FX) Advisor , based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The Forex (FX) Advisor is an intermediate position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location, in coordination with the broader Consumer Sales team. The overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.

Responsibilities:

• Develop and implement sales plans to achieve all monthly and annual sales targets.
• Grow and expand CPC/Citigold Treasury business with strong collaboration with CPC/Citigold Relationship Managers
• Provide treasury investment recommendations, trade ideas and market updates for CPC/Citigold customers
• Review, advise and execute orders for FX, FX derivatives and Premium Account.
• Interact with managers and directors to ensure ongoing communication regarding existing and future client needs.
• Develop and execute integrated sales and marketing strategies that are aligned to sales goals and support sales service activities including legal, corporate, and regulatory.
• Ensure adherence to operational controls, including legal, corporate, and regulatory procedures, to ensure safety and security of client and bank assets.
• Monitor improvement of quality of FX advisory activities, including sales targets, referral targets, strict adherence towards compliance, branch huddles.
• Resolve client complaints and issues promptly and efficiently.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Qualifications and Requirements:Minimum of 3 years relevant experience in research, treasury investment sales or trading in fixed income, currencies, equities and other treasury related products
  External certification such as CFA or MBA is an added advantage
  Driven, self-motivated and able to work independently yet being a good team player, as well ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  Possesses good interpersonal and communication skills
  Accreditation in CMFAS certificates – M1, M5, M6, M6A, M8 & M8A
  Possesses strong interest in and understanding of economics and financial markets, particularly in fixed income, foreign exchange and equity market
  
• Education:University degree or the equivalent in professional qualification is preferred
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Scope:

• Assist users with technical issues related to software applications
• Analyze and troubleshoot software and application-related problems
• Create and maintain support process documentation and knowledge base articles
• Help with the installation, configuration, and updates of applications
• Work with development teams to report bugs and relay user feedback
• Provide training sessions to improve user understanding of software applications
• Track application performance metrics and user satisfaction
• Escalate complex issues to higher-level technical teams as needed
• Regularly communicate with clients to address their needs and provide updates
• Participate in testing new software versions or features prior to release

Requirements:

• Degree in Electronics, Electrical Engineering, Industrial Engineering, or Mechatronics
• Entry-level candidates are welcome; no prior experience required
• Passion for automation with a creative and adaptive mindset
• Strong communication skills to convey technical concepts effectively
• Product training will be provided
• Knowledge of PLC, Control/Automation, and IoT is advantageous

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're seeking a detail-oriented and driven Administration Associate to join our team! This role will be supporting the sales team in processing contracts and providing essential sales support to ensure smooth operations and customer satisfaction.

Your Role on Our Journey

We are looking for an organized and detail-oriented Administration Associate to join our Sales Team.

Your Day-to-Day Adventures

• Assist in preparing and processing sales orders, contracts, and invoices.
• Review and process incoming contracts and agreements.
• Ensure all contract details are accurate and in compliance with company policies.
• Prepare contract documentation for signatures and facilitate timely execution.
• Provide administrative support in preparing reports, presentations, and sales-related documents.
• Assist the sales team with preparing quotes, proposals, and sales orders.
• Maintain an organized contract database and track renewal dates.
• Any other ad-hoc duties which may be assigned to you from time to time

What Makes You a Perfect Fit

• Diploma in Business Administration or equivalent
• Proven experience in administrative or support roles, ideally within a sales or contract environment.
• Strong attention to detail and accuracy in contract processing.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to work independently and as part of a team.
• Fluent in both Mandarin and English (spoken and written) is beneficial.

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

UNIX / open, AS/400 and mainframe

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

Education:

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Job Description

HCL is looking for a strong candidate who can join us as a core member in Trading Floor IT support team with one of our Banking and Finance clients. Prior experience in Trading Floor support would be preferable but not a requirement.

Role:

The IT Support engineer will be working within a team structure to provide world class IT services to HCLs client. The IT Support engineer and the Local IT team will provide a full range of IT related services onsite as well as dispatch, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile devices.

Responsibilities:

• Provide onsite hands-on technical support and insightful advice to customers.
• Focus on providing customers with best-in-class support experiences.
• Listen and in take all customer queries, requirements and needs with patience and empathy.
• Educate & share with customers on new technology and processes to enhance technology adaption.
• Provide guidance and training to customers on current technology and IT policies.
• Promote self-help through the use of Knowledge Base and technology specific portals.
• Provide continuous improvement on end user services offered to customers.
• Manage customer expectations accordingly to enhance IT Support experience.

Duties:

• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Provide customers with training and advice on client technologies and updates during service visit.
• Perform IMAC activities.
• Utilize Service Now to record and track all incident related to service calls.
• Work with Local IT team to provide coverage for a full business day.
• Provide written documentations, updates and root cause analyst on IT issues to management as needed.
• Create knowledge articles for new issues discovered where there’re no existing KBs.
• Provide feedback on potential issues or concerns to mitigate risks in the future.

Requirements:

• Diploma / Bachelor Degree in Information Technology or any related field.
• 2 - 5 years of experience.
• Communicative, friendly and reliable.
• Good level of spoken and written English.
• Microsoft Office Products.
• Microsoft Operating System (currently Windows 7, 10).
• Hardware and provisioning (PC/Notebooks/Printers/Smartphones).
• Mac System.
• Security knows how.
• Usage of Ticketing Tools.

Enhanced Technical skills:

• Structure and functionality of IT networks and the components (basic).
• Microsoft Active Directory.
• Mobile Office (VPN-Solution, iOS devices).
• Virtual Desktop troubleshooting(basic).
• ITIL or process know how.
• IT Security (basic).
• Installation/troubleshooting Knowledge of trading platforms (Bloomberg, Reuters) (basic).

Work Hours: 8am to 7pm | Mon - Fri

(Staggered work hours i.e. either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend/OOH Work Requirement:

ADHOC weekend and out of office hours’ activities. Participation for such activities is a requirement for this position. These activities vary from Power Down, network verifications, desk moves, etc. but are not frequent and will be made aware in advance.

Summary

The Business Support Executive is responsible to provide high-quality customer support through processing orders to shipment and delivery of orders. The Executive is also responsible for managing external customers and factories, coordinating with internal colleagues. This role also involves answering calls or emails from customers, participating in meetings with the factories and Sales.

Responsibilities

• Attend to pre-sales enquiries on product availability, lead time and price.
• Initiate and follow up on new item creation/customer creation in the system.
• Customer PO and contract review, including but not limited to the price and cost analysis, contract clause, and credit.
• Ensure price and credit have been approved before entering the ERP system.
• PO operation based on the sales order demand, track with vendors not only the inter-company vendor but the 3rd party about the schedule to meet customer’s demand.
• Daily order tracking & updating to ensure project schedule is under control.
• The shipment arrangement includes getting items from vendor and schedule pickup from customer.
• Follow-up on payment and forwarder details with customers and the factory.
• Review LC draft, prepare and collate documents from various factories for LC presentation.
• Coordinate with related parties on product quality issues.
• Communicate and provide timely responses between customer, sales, operation and factory.
• Generate and update sales order backlog reports to the sales & customer for update.
• Weekly & monthly sales & order forecast collection and summary.
• Support request from management e on reports from management’s request.
• Support manager to monitor the execution process of commercial contracts to conform to the company compliance & policy.
• Any other tasks assigned by manager.

Requirements

• Minimum Diploma or equivalent with experience in Customer Service support for at least 3 years.
• Work experience in import/export business, order fulfilment and management or purchasing function is desired.
• Responsible and reliable with integrity, highly adaptable and a great sense of teamwork.
• Willingness to learn new skills and open to development, willing to work extra hours if required.
• Proficient in Microsoft Office & ERP systems, analytical and sensitive to numbers.
• Good interpersonal and communication skills.
• Strong sense of urgency and self-motivation.
• Customer-focused, clear thinker and team player.

• Position title : Fashion Advisor
• Location: Joo Seng Rd, Uniplas Building ( Office)
• Working Location: Town area
• Working Days: 5 days, Monday- Sunday( rest rotated)
• Working hours : 44 hours (Depending on Schedule)
• Salary : Basic $1800 - $2,500 (Gross up to $3,500)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope

The Retail Fashion Advisor is the customer service specialist of the store.

You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and

Achieving sales, delivering service and operations excellence.

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements

• Candidate must possess at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Must have min 1-3 years’ experience in Desktop Support
• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Company Highlights:

1. One-stop IT Solution provider offers a wide range of IT products and services.
2. Basic + Commission (With NO sales target).
3. Working in a young and dynamic team.

Responsibilities:

• Support daily sales operation including process sales orders, prepare quotation, purchases order, delivery order and issue invoices.
• Assist new and existing customers on their inquiries as well as provide after sales support.
• Work with key customer and follow-up with inbound leads for new sales opportunities.
• Render support to manager ensuring projects run according to plan and timeline.
• Liaise and work closely with internal stakeholders to gather information when necessary.
• Generate and submit relevant reports and documents for tenders.
• Attend online/offline product trainings arranged by the vendors.

Requirements:

• Fresh Diploma/Degree graduates are welcome to apply.
• Candidate possesses 1 to 2 year(s) of relevant working experience as a Sales Support/Sales Coordinator for Sales Department is preferred.
• Exposure to computer hardware/ software/ maintenance contract is an added advantage.
• Ready for dynamic and fast-paced environment
• Enjoying interacting and communicating with people and build good rapport with IT Business Partners.
• Proficient in MS Office

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 24C2521 | EA Reg No:21103634 (Johnny Wu)

We are looking for Shared Services Support Specialist, they are responsible for ensuring smooth onboarding of new employees by providing necessary IT equipment, managing access cards, and assisting with facilities and tenant management. This role also supports organizing company events and coordinating cafeteria operations to ensure a positive and productive workplace environment.

Roles & Responsibilities

1. IT Onboarding:

• Coordinate with HR and IT departments to ensure new employees are set up with the necessary IT equipment (laptops, phones, software, etc.) and user accounts.
• Assist in troubleshooting IT-related issues for new employees during their first days.
• Ensure smooth access to internal systems, tools, and network setups for new hires.

2. Access Card Management:

• Issue and manage access cards for employees, contractors, and visitors.
• Maintain access control records, ensuring security protocols are followed for issuing, retrieving, and deactivating cards.
• Work with security and facilities teams to ensure smooth access for staff and visitors.

3. Facilities and Tenant Management:

• Oversee the maintenance and operation of office spaces, including managing office supplies, furniture, and equipment.
• Collaborate with vendors and service providers to ensure the facilities are running smoothly and meet company requirements.
• Assist in managing relationships with tenants or other external partners in the office building.
• Report maintenance issues and ensure timely resolution.

4. Event Organization:

• Assist in planning, organizing, and coordinating internal company events such as team-building activities, town halls, and corporate celebrations.
• Coordinate event logistics including venue booking, catering, materials preparation, and attendee communication.
• Work with cross-functional teams to execute event plans successfully.

5. Cafeteria Support:

• Provide assistance in the management of the cafeteria or employee food services, ensuring employees have access to quality meals, snacks, and beverages.
• Monitor cafeteria services to ensure cleanliness and high standards.
• Help organize special catering for events or company-wide meetings as needed.

Any ad-hoc duties as assigned.

Requirements

• Minimum Nitec Cert
• Previous experience in IT support, facilities management, or event planning is preferred.
• Strong communication skills and the ability to interact with employees across various levels.
• Organizational skills with attention to detail and the ability to manage multiple tasks.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with basic IT troubleshooting.
• Experience with access control systems or similar security tools is a plus.
• Ability to work independently and as part of a team.
• Only Singaporeans are able to apply.