About the Role:
Join our premium German skincare brand as a Full-Time Skincare Promoter. You will engage with customers, demonstrate products, and drive sales while delivering exceptional service and educating customers on skincare routines.

Location: Takashimaya
Working Hours: 12:00 PM – 9:00 PM ⏰
Work Week: 5 days (weekends required; Monday and one weekday off)

POSITION OVERVIEW:

We are seeking a skilled Senior or IT Support Specialist with a strong background in IT Infrastructure / network support with hands-on experience to join the Samsung Research Centre Singapore team. The ideal candidate will play a key role in maintaining and enhancing our IT infrastructure, include offices and data network/center by providing exceptional support to end-users, and ensuring optimal network performance within regional offices.

JOB RESPONSIBILITIES:

• Identify and resolve hardware and software issues for end-users, both onsite and remote.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Deploy laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft Office applications.
• Troubleshoot Wi-Fi or Network related issues.
• Diagnose and resolve printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.
• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.

QUALIFICATIONS & REQUIRED SKILLS:

• At least a Diploma or Bachelor’s Degree in Information Technology, Computer Science, or equivalent.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Solid understanding of ITIL framework and best practices for IT service management

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Engineering Sales Advisor to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Engineering Sales Advisor:

• Present and sell products/services to current and potential customers.
• Develop and execute strategic sales plans for assigned products and clients.
• Engage customers to understand their needs and recommend suitable solutions.
• Analyze market potential and track sales progress within the territory.
• Build technical expertise on products to support customer interactions effectively.
• Cultivate and maintain strong client relationships to expand the product portfolio.

Requirements:

• Diploma in Mechanical Engineering
• 2 - 3 years Technical Sales experience in relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

About this role:

Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on covering the Japan sales team.

In this role, you will:

• Provide operational support for Fixed Income Credit/Rates sales desks across Asia (focused primarily on Japan) covering products including but not limited to Cash Bonds, US Treasuries, Mortgage-Backed Securities, Futures and OTC derivatives products.
• Perform daily front to back trade processing such as: Trade allocation, CTM trade affirmation and allocation, trade confirmation and SSI management
• Daily failed trade and risk management.
• Manage and build relationships with external clients, including email and phone query management, and act as the single point of contact for clients.
• Liaise with other support and control divisions such as Trading Middle Office and Settlement on resolution of day-to-day issues.
• Liaise and maintain relationships with global partners such as IT, COO, Ops Risk and Project Management.
• Take initiative to improve operational efficiency and ensure processes are performed in a robust and controlled environment
• Participate in UAT and new product initiatives.

Required Qualifications:

• 2+ years of Capital Markets industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Proficient in written and spoken Japanese due to internal and external stakeholder engagement

Desired Qualifications:

• Bachelor's degree in finance or relevant disciplines with minimum 5 years of relevant experiences
• Relevant experiences in Credit and Rates related products is an advantage
• Excellent communication and interpersonal skills with strong analytical/problem solving skills
• Detail orientated with strong sense of control
• Experience with CTM is an advantage
• Able to work on flexible hours to accommodate covering Japan business

About Giftano

Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.

Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!

Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.

If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!

Main Tasks

● Support the Operations Coordinator in the day-to-day duties such as:

○ Managing accurate entry and processing of all orders received

○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers

○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner

● Inventory management:

○ Ensure accuracy in stocktaking

○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers

○ Preparation of stock reports for inventory review

● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell

● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues

● Act as the point of contact for escalated issues from our clients as appropriate

● Provide support in any other administrative tasks in other department as required

Requirements

● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls

● Highly diligent doer, conscientious, punctual and great attention to detail

● A professional disposition and positive attitude

● Excellent command of English both oral and written with customer service skills

● Attentive and always ready to learn from your experienced managers

● Ability to multitask, prioritize and manage time effectively

● Skilled in Excel and MS Office / Google Suite

● Computer savvy and digital native

What's more?

● Young, vibrant team (Gen Zs and Millennials here!)

● Cozy office in luxurious co-working space

● Free flow of coffee and stocked pantry

● Bi-weekly team lunches and activities

We are expandable and looking for exception individuals to joins us on the exciting journery.

Our success and growth are a direct result of our talented and dedicated team. We firmly believe that our employees are at the heart of our achievements.

We are located within a 10-minute walk from Gul Circle MRT Station (EW30).

Roles & Responsibilities

We are looking for someone to take responsibility for the smooth running of the day-to-day operations.

Account Assistant

Basic accounting function

Admin Support

· Co-ordinate daily orders from various sales platform

· Liaising with Clients

· Pick & pack (small order)

· Plan & arrange for delivery schedule

Requirements and skills

· Basic understanding of accounting principles and practices

· Familiar with Microsoft office

· Multi-tasking

· E-Marketing knowledge will be a value add

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
• Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.

Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

Operations Support Officer - MOE Primary School (Temporary Position)

(OSOSNT-2024-01-001)

The Company

Lambda Computing Solutions (S) Pte Ltd. is a Singapore-based IT Consulting, Managed Services, and Technology Recruitment Company. Lambda Computing Solutions provides information technology consulting and business process outsourcing services and offerssoftware solutions and products in cutting-edge technologies. Our passion is to dedicate our global technology and innovation know-how, industry expertise, and worldwide resources to working together with clients to make their business stronger. Our team has extensive experience across industries & is focused on Information Technology. Our Focused Areas

Include Software product development primarily on full-stack development that consists of Java SE, Java EE, HTML5, CSS, JSF, Spring Web, Spring MVC, Spring Boot, Microservices, JavaScript, Node .js, Angular, React, AWS Cloud, Oracle, MySQL, MongoDB and CI/CD tools such as Jenkins, Maven, Git, Github, Bamboo. IT consulting services to solve the customer’s problem by leveraging the expertise of our IT talent team. Lambda Computing Solutions is a leading organization with expertise in Java, Oracle, UX Design, AI, IoT, BlockChain, and AWS Cloud-based technologies. We are a rapidly growing, highly competitive organization with

strong technical and financial resources and looking for passionate and driven professionals to join us for various positions in Singapore.

Role:

This is a full-time, onsite, Operations Support Officer Role in MOE Primary School. If you are selected,You will work closely with the Operations Manager and/ Admin ICT Manager,SPL, in MOE Primary School (nearest MRT- Yishun) in the day-to-day activities.

Company provides endless opportunities for career progression and better work - life

balance.

Responsibilities:

1. Maintain cleanliness in assigned rooms.

2. Locking all rooms at the end of the day

3. Perform traffic duty at respective school gates as assigned

4. Accompany contractors for maintenance or repair work of equipment and premise.

5. Arrange desks and chairs for school events.

6. Any other duties, include Saturday work, as and when required.

7.Carry out administrative roles (such as receiving and inspecting goods and/or services,

compilation of delivery orders) to assist the Operations Manager;

8.Report building faults to Operations Manager;

9.Any other operational support services duties as assigned by the Authority.

Job Requirements:

● must have at least a Primary 6 local school education or equivalent.

● should preferably have experience in providing cleaning services.

● should preferably have experience working in customer-service related jobs.

● must be physically able to provide logistics support for school events.

● must know how to use WhatsApp Messenger application or equivalent to take

photos for reporting of building faults.

● Have 6 months of prior experience in operations or job related experience as

mentioned above

Summary:

Contract Period: From 20 January 2025 (or earlier) to 30 June 2025.

Working Hours:

• Mondays to Fridays: 9:15am to 6:45pm, inclusive of 30min of lunch break.

LOCATION: Yishun

This advertisement is recruiting for the position of Temporary Operations Support Officer (OSO).

If successfully selected, you will be seconded to MOE primary school located in Yishun.

Contract Period: from 20 Jan 2025 (or earlier) to 30 Jun 2025. (Approximately 6 months)

Personnel to be deployed at the following hours:

• Mondays to Fridays: 9:15am to 6:45pm, inclusive 1-hour lunch break.

The service required are set out as follows :

1. Maintain cleanliness in assigned rooms.
2. Locking all rooms at the end of the day
3. Perform traffic duty at respective school gates as assigned
4. Accompany contractors for maintenance or repair work of equipment and premise.
5. Arrange desks and chairs for school events.
6. Any other duties, include Saturday work, as and when required

The personnel shall minimally have the following qualifications, skills and experience:

• Have 6 months of prior experience in operations related experience as mentioned above.

Highlights:

· Contract Duration: 12 months (Start in Feb 2025)

· Salary range: $2800 - $4000 per month

· Working location: Outram MRT

· Working hours: Monday – Friday; 8:30am – 6pm

Requirements:

• A level, Diploma, and Degree holders
• 1 year of experience in case management, reviewing cases, and general administrative duties.
• Proficient in MS Office.

Description:

• Assist in analyzing & assessing straight-forward cases and reviewing information.
• Provide assessments and suggestions for cases.
• Drafting letters, submissions, and court orders for simple cases.
• Disposal of case exhibits.
• Update databases on case management, statistics collation
• Arrange for schedule appointments with persons-of-interest and follow up with them on assigned task
• Other duties as assigned.

Interested applicants, please apply via the job portal or forward your CV to [email protected].

Giovanna Widjaja

Outsourcing Team

Reg No: R22108890

BGC Group Pte Ltd

EA Licence number: 05C3053

Job Summary

We are looking for an experienced Technical Support Officer to join the team in supporting the maintenance and implementation of systems within a large organization.

Mandatory Skill-set

• Diploma/Degree in Computer Science, Information Technology, or Electrical / Electronic Engineering;
• At least 3-5 years of experience in IT technical support with a focus in Windows Server Management / Administration, and Windows Operating System;
• Good understanding in network and security systems;
• Excellent troubleshooting skills to diagnose and resolve technical issues efficiently;
• Ability to support technical change management processes, collaborating with internal teams and stakeholders;
• Consistently adheres to standard operating procedures and corporate standards;
• Strong analytical skills to analyze and solve software problems effectively and the ability to work independently and collaboratively in a team environment;
• Willingness and availability to work on shifts;
• Excellent communication and interpersonal skills, and able to work well with cross organizational teams.

Desired Skill-set

• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator;
• Familiarity with scripting languages (e.g., PowerShell) for automation and administration;
• Experience with virtualization technologies (e.g., VMware, Hyper-V).

Responsibilities

• Provide primary technical assistance and support to end-users for production application systems, ensuring prompt resolution of issues and minimizing downtime;
• Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security;
• Maintain systems by performing routine checks, updates/patching, and configurations as required;
• Generate reports based on system performance and user requirements;
• Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams;
• Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources;
• Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience;
• Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Application/ Technical Support Engineer

• Location: Wcega Tower
• Working Days: 5 Days (9am - 6pm)
• Salary : SGD2,900- $4,000 (not inclusive of transport allowance, bonus/commission)
• Allowance Transport: SGD500 min (applicable if you have own car), otherwise reimbursement
  Bonus: 1 – 2 months depending on performance

Industry: Electrical & Electronics

The role of Technical Support and Application Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.

Job Requirements:

• Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronics
• Training on products will be provided
• Knowledge in PLC, Control/Automation, IOT Knowledge will be added advantage
• 1 – 2 years experience

Skills

• PLC programmable logic controller programming, touch panel, Control And Automation

Job Responsibilities:

• Responsible for product management for the product we are distributing
• Provide post sale and presale application and sales support by analyzing and recommending solutions to meet customer’s needs.
• Prepare and present application/ solution proposals according to customer requirements
• Provide technical, application/ Support technical requests/support, respond to customer queries and issues of our customers over telephone or email.
• Provide product training and conduct product demonstration to customers
• Work closely with sales team to maintain existing customers’ relationship.
• Using product application knowledge to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products.
• Build up relationship with our product's principal and provide customers’ feedback to product's principal for service and/or products enhancements.
• Value-add to customers’ needs and strengthen relationships with them.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

Role:

• Generate Technical Proposals to support the Sales Team.
• Serve as the primary contact for customers regarding product queries, orders, and deliveries, and provide administrative support for the Sales Team.
• Oversee the sales order process, including purchase orders, invoices, and issuing sales transaction orders.
• Verify customer orders, including customer details and payment information.
• Respond to customer inquiries, feedback, or complaints via phone or email.
• Ensure quotes align with raised orders, confirming correct pricing, terms, and conditions.
• Record data and maintain systems as outlined in the sales process SOP and as directed by the Sales Team.
• Perform any ad-hoc tasks as required.

Requirements:

• Minimum of 2 years of relevant experience in the Engine and Propulsions Systems or related industry in administration or technical service support.
• Goal-oriented and meticulous in providing accurate information.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

Position: Sales Support Engineer (Job ID: 19433)

• Variable Bonus
• Monthly Transport Allowance
• Opportunity for Business Trip + Learning opportunities

Company: Electronics/Semiconductor Manufacturer

Location: Central (Estimate 600m walk from MRT)

Job Description:

• Collect, analyze, and interpret supply chain data to identify trends, issues, and opportunities.
• Develop and maintain comprehensive reports and dashboards to monitor supply chain performance.
• Implement best practices and innovative solutions to streamline supply chain operations and enhance efficiency.
• Collaborate with cross-functional teams to ensure seamless integration of supply chain processes.
• Demand Planning, Forecasting and Inventory Planning:

1. Develop accurate demand forecasts, and monitor forecasts based on market trends, sales data, and other relevant factors.
2. Support development and review of monthly production plans to suppliers.
   • Optimize inventory levels and develop inventory management strategies to minimize stockouts and excess inventory.
3. Monitor inventory performance and take corrective actions as necessary.
4. May require to handle small scale customers / more easy handled customers
5. Any other ad hoc duties as required.

Job Requirements:

• Minimum 3-5 years working experience in Semiconductors, Trading or Distributors.
• Proficient in Japanese language to communicate effectively with the Japanese headquarters.
• Experience as a Data Analyst or similar role, preferably in an inventory planning or supply chain environment.
• Proficiency in data manipulation and analysis tools.
• Familiarity with data visualization tools.
• Understanding of inventory management principles and supply chain dynamics.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Excellent attention to detail and ability to work with large datasets.
• Excellent interpersonal skills, humble, cheerful and good working attitude
• Willing to travel overseas to meet customers or suppliers when necessary

Interested applicants please send your resume to Jing Ling with email subject header "Job Application for Sales Support Engineer (Job ID: 19433)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Tan Jing Ling

EA Registration No: R24124404
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
Email: [email protected]

URL: www.pasona.com.sg

EA License No:90C4069

The Caregiver Support Network (CSN) programme by MPCSL was started in 2022 to look after the needs of caregivers in Marine Parade. The programme has benefited the lives of many and is now expanding into the neighbouring Kembangan-Chai Chee (KCC) constituency.

The Programme Manager (PM) will work with the Head, CSN to implement and establish this programme in KCC.

Roles & Responsibilities

Programme Management

· Conduct needs-assessment and onboard eligible caregivers onto the programme.

· Organise, curate and manage workshops and activities for caregivers.

· Promptly attend to requests of caregivers wrt to caregiving needs till satisfactory completion.

· Conduct regular house visits and phone calls to engage caregivers.

· Liaise with stakeholders and community partners to identify potential caregivers.

· Participate and perform outreach efforts during roadshows and events.

Review & Evaluate Programme’s Initiatives

· Ability to build rapport and engage caregivers across all demographics to find out gaps and needs.

· Review current initiatives/ activities (e.g. workshops, relevant resources) and identity growth areas.

· Plan and execute programme evaluation processes e.g. quantitative/qualitative surveys, and focused group discussions etc.

· Implement initiatives with proper structure and process i.e. collateral design, publicity campaigning, officially launching the programme etc.

Financial Planning and Management

· Oversee the annual budget planning exercise and track income and expenditure of the programme.

Required Competencies

Technical Competencies

· Degree holder in any discipline, preferably in Social Sciences

· Fluent and well-spoken in English and Mandarin Chinese/ Bahasa Melayu

· Minimum 3 years of work experience. Experience in social services/ community care / healthcare sectors would be would be advantageous

· Have a good understanding of healthcare schemes and social service landscape

· Ability to analyse data and outcomes to determine trends and identify gaps

· Strong interpersonal and communication skills

· Good team player

· Proficient in Microsoft Office

· Experience in marketing, design work, and social media would be advantageous.

Core Competencies

· Demonstrated ability to drive projects independently, from conception to completion.

· Demonstrated capacity to handle multiple stakeholders, including MPCSL’s Patrons and Board of Directors

Interested candidates can email [email protected]

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract (Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
• Before onboarding there is a 8-10 weeks lead time for pre employment checks after successful interview