Bee Sun Engineering provides manpower, logistical, operational, and consultancy services to companies in the process sector, specifically waste management companies.

Services we provide include but not limited to:

• Rental and leasing of commercial vehicles with drivers (prime mover, hook lorry, vacuum trucks, lorries, and box lorries)
• Repair, maintenance, and rental of heavy machinery and iso-tanks

What we offer

In order to keep pace with its growth and expansion, the company is looking for highly motivated and passionate individuals to join the team.

Your Key Responsibilities include:

• Preparing sales invoices and providing administrative support to the sales team
• Maintain and update records to ensure our heavy machinery’ location is updated
• Ordering of transportation to deliver our heavy machinery
• Collaborate with Sales, Operations, and Accounts to streamline processes and resolve issues
• Assist with ad-hoc administrative tasks as required

Qualifications and Job Requirements:

• Highly organized with an attention to detail, accuracy, and ability to follow through
• Good team development and leadership skills.
• Computer literacy
• Good administrative, organizational, and problem-solving skills.
• Excellent communication, sales, and customer service skills.
• The ability to multitask, work in a fast-paced environment, and meet deadlines
• Minimum Diploma in Business or related field

What you'll do:

As an IT Support Specialist (Contract), your primary role will involve offering comprehensive IT support to both local and remote users. You'll be tasked with resolving hardware and software complications efficiently, ensuring minimal disruption to operations. Your responsibilities will also include performing routine preventive maintenance activities, installing and upgrading various IT equipment and software, as well as cooperating with different stakeholders during system implementation and maintenance. Additionally, you'll play a crucial role in maintaining IT assets and participating in technology refresh projects. Ensuring the implementation of IT security systems that align with corporate policies will also fall under your purview.

• Offer IT support to local and remote users to resolve hardware and software complications
• Perform and manage routine preventive maintenance and operational tasks promptly and effectively
• Install, configure, maintain and upgrade end-user computing devices, servers, network apparatus, virtual environments, operating systems and application software
• Cooperate with various stakeholders during the implementation and maintenance of a system
• Maintain IT assets, participate in technology refresh projects
• Ensure the Implementation of IT security systems aligned with corporate IT policies and guidelines

What you bring:

The ideal candidate for this IT Support Specialist (Contract)position brings along a minimum of two years' experience in IT desktop support and end-user support. A diploma or degree in information technology or a related field is required. You should have technical experience in IT system support and maintenance. Experience with supporting Windows and MacOS operating systems is essential, as is proficiency in setting up and supporting various mobile devices. While ITIL v3 Foundation Certification would be advantageous, it's not a strict requirement. Proficiency in computer hardware, Windows 7/10, networks, Active Directory, Microsoft 365, and Dell/Cisco switches/routers is also expected.

• Minimum of two years of experience in IT desktop support and end-user support
• Diploma or degree in information technology, computer science or an IT-related field
• Technical experience in IT system support and maintenance
• Experience with supporting Windows and MacOS operating system
• Proficiency in setting up and supporting mobile devices such as Apple, iPhone/iPad, Blackberry, Android and Windows phones
• ITIL v3 Foundation Certification is advantageous but not mandatory
• Proficient in computer hardware, Windows 7/10, networks, Active Directory, Microsoft 365, Dell/Cisco switches/routers

What sets this company apart:

This company is committed to fostering an inclusive work environment that promotes growth for all employees. The company values diversity and believes that it contributes to a vibrant and dynamic workplace. This commitment to inclusivity and growth makes it an excellent place to work and grow your career.

What's next:

If you're driven, determined and ready for the next step in your career, don't miss this opportunity!

Apply today by clicking on the link! We look forward to hearing from you.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

Location: Tanjong Pagar

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

about the company
our client is a renowned manufacturer specialising in commercial vehicles, engines and transportation solutions. We're looking for a Sales Support Executive to oversee end-to-end process from order management to shipping and logistics arrangement.

about the job

• process purchase orders and forecasting to suppliers
• coordinate and manage shipping documentations
• liaise with suppliers/customers/vendors to ensure on-time delivery

skills and experience required

• min. 1 year of relevant experience
• Diploma qualification in Supply Chain or Logistics specialisation.

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244 )

Looking for HR Support cum payroll.

Monday to Friday 8.30am to 6.00pm

Location: Near to Tanjong Pagar mrt

Job Scope

Assist in matters pertaining to Payroll of employees

Maintain accurate employee records and update personnel files

Ensure acccuracy in employee payments

Provide administrative support, such as data entry, filing, and document management

Attend to calls and visitors

Requirements

Minimum O Level

Experience in Payroll would be preferred

Excellent attention to detail and problem-solving skills

Proficient in using Microsoft Office suite (Excel, Word, and PowerPoint)

Good interpersonal and communication skills, with the ability to interact with employees at all levels

Ability to work independently and as part of a team

We regret only shortlisted candidates will be notified.

For more jobs, please see https://www.mlpc.com.sg/job-seeker/

ML Consulting Pte Ltd EA License No: 91C2939

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Our Banking client is seeking a Affluent Lifestyle Support Executive, you'll be supporting the day-to-day business/operational support for the Affluent Relationship Managers. This will include admin tasks, customer services duty, supporting event management.

Roles and Responsibilities

• To work closely with the Affluent Product & Marketing team, Banking Private Client Relationship Managers and Support teams to create a superior product and customer journey for affluent segment together
• To liaise, monitor and gate-keep the lifestyle services provided by external vendors
• To do necessary research and complete logistics required to fulfil client requests while providing an exceptional client experience is the expected behavior and it will be measured by specific metrics
• Assist with organizing logistics for client events
• To design workflow for assigned projects and initiatives in line with objectives of the company
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the bank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Ensure that KYC/AML and other compliance norms are strictly adhered to.

Qualifications

• Bachelor’s/University degree or relevant experience
• Minimum of 2-5 years in service management, marketing and/or team sales experience.
• Relevant experience in servicing affluent customers a MUST
• Proficient in MS Word and Excel and the ability to learn new systems quickly
• Outstanding problem solving skills with the ability to resolve complex customer service enquiries in a prompt, courteous and professional manner
• Strong attention to details and administrative capabilities
• An ability to demonstrate strong empowerment and decision-making skills with excellent verbal and written communications
• A good team player, being cooperative and work effectively within the group
• Required to attend events in the evenings and/or weekends
• A flair for creativity and a genuine interest in travelling, fashion, the arts, music, sports, and theatre would be an added advantage
• Ability to understand the lifestyle of affluent segment will be a plus

• Providing technical application support to application teams;
• Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Join our team of expert engineers in the Options Support Team!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

· Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.

· Continuous career development opportunities: We provide professional skills development and technical training.

· The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.

· Industry Leaders: We serve 700 clients, including the top 40 global banks, and we are highly acquisitive, giving opportunities to be involved in deal teams.

The Role

We are looking for an IT Support Technician to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.

We’re looking for someone who has technical proficiency in:

· 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.

· Support Desk call logging tools – HP service centre / Remedy / Infra.

· Senior Management / VIP Support.

· Cisco Unified Call Manager.

· Bloomberg/Reuters.

· MCP / MCITP Windows 7 / MCDST / MCSA.

· ITIL v3 Foundation.

· Data Centre experience.

· On call / Out of hours experience.

· Apple products / Mobile technologies.

Typical Job duties would include:

· Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.

· Issue customers with details of call assignment and likely resolution timescales.

· Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.

· Monitor and update all incidents and requests, including calls assigned to external suppliers.

· Review incidents and requests with customers and work together to continuously improve service delivery provision.

· Deal directly with requests and complaints alike and escalate where necessary.

· TCP/IP Troubleshooting.

· LAN/WAN troubleshooting Skills.

· Building and Maintaining Desktop/Laptops (HP/Dell).

We’re also looking for candidates with:

· Strong research, writing and communication skills.

· Exceptional organisational skills and strong attention to detail.

· Desire to travel and see the world.

· Ability to work independently and manage your own projects in a professional manner.

· A passion for innovation and the financial technology sector.

· Strong interpersonal skills.

· Project management skills and proven ability to manage own workload.

How to apply

Please submit a CV and cover letter to the IT Support Technician role on the Options Career Page at https://www.options-it.com/careers/. The CV must be a maximum of two pages. The covering letter must detail the role you are applying to, along with your availability.

Technology Support Specialist

Responsibilities:

• Supporting the Firm in the Technology function, including but not limited to software, hardware, networking infrastructure and applications
• Providing support in IT/ IS functions such as networking, mobile device, remote, audio visual, telephony and security
• Conducting basic in-house application training sessions to our user community
• Drafting, updating and managing documentation as part of the work process
• Collaborating with other members of the Technology team and Business Services team to come up with practical and effective solutions to meet business operational needs
• Participating in and contributing to special projects in support of Firm initiatives
• Assisting the team with related ad-hoc duties, where necessary

Requirements:

• Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent
• Intermediate working knowledge of Microsoft Technologies that include but are not limited to Windows Operating System and Office Applications (Word, Excel, PowerPoint and Outlook)
• Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android) and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell, will be ideal
• Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful
• At least 2 years’ relevant experience in a corporate environment. Experience working in a law firm would be an advantage
• Honesty, integrity and professionalism are key pillars to how we operate in our environment. You must be able to handle sensitive matters and maintain strict confidentiality at all times
• Excellent analytical, troubleshooting, organizational, planning and critical thinking skills. You are able to multi-task, and handle multiple projects as well as changing priorities to support business needs
• You demonstrate a sense of urgency and the ability to work and respond to a fast-paced environment, as well as flexibility in adjusting hours to meet operational and business needs
• A strong team player with excellent interpersonal, written and verbal communication skills, to facilitate effective working relationships within the Technology team, our user community and stakeholders

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Advanced Networks & Sensors

Our Advanced Networks & Sensors business specializes in platform digitalization, advanced connectivity, and cutting-edge manufacturing. This diversity of capabilities presents a range of roles through which you can contribute to the development of innovative, secure, and patented products. Join our team and play a crucial role in developing tomorrow’s technology and connectivity solutions and services to sectors spanning defence, public security, government, and the commercial realm. Your work will have a global impact as we empower customers through advanced communications, intelligent sensors, and the deployment of AI-enabled Edge applications for mission-critical roles.

Together, We Can Make A Significant Impact

You will work with a team with technical expertise working alongside engineers. You will ensure on contractual fulfilment, customer satisfaction & operational excellence within your domain.

Be Part of Our Success

• Providing 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC, servers, network problems. Perform IMAC for computer setup
• Provide overall system administration and maintenance support for domain environment
• Take ownership of all the calls coming to service desk until the case is closed
• Provide Monthly report to supervisor / manager
• Regular housekeeping of all in house systems and operating procedures
• Review systems regularly to improve and streamline work processes
• Perform overtime as and when it requires
• Any other tasks as and when assigned by the reporting supervisor / manager

Qualities We Value

• Knowledge on basic LAN/WAN networking infrastructure is a must
• Knowledge of domain knowledge, enterprise applications is an advantage
• Able to troubleshoot and resolve all technical problems with minimum supervision
• Able to provide Helpdesk level support over phone / email / onsite / Incident Mgt System
• Experienced in installation, setup, configuration, migration, upgrading and maintenance of server, desktop PC, OS, software and related peripherals
• Have good communication skills, be meticulous and organized in your work and be able to work well with tight deadlines
• A good team member
• This is a 1 year direct contract
• Working location is in Jurong East

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated
• Meaningful work and projects that make a difference in people’s lives
• A fun, passionate and collaborative workplace
• Competitive remuneration and comprehensive benefits

Job Description :-

• Answer enquiries to customers who call or text.
• Prepare and generate quotation, delivery order and invoice.
• Liaise and coordinate with clients to ensure timely delivery of goods.
• Assist in preparing and updating monthly sales data.
• Maintain good and traceable documentations.
• Any other ad-hoc admin duties as assigned

Requirement :-

• Minimum one year of sales support or admin experience.
• Skilled in basic office skills (excel,word).
• Ability to multi tasks and work under pressure.
• 5.5 work week
• Location : Yishun

Be part of the IT Application team to maintain existing IT Systems and Bank’s Core Application by providing immediate attention to the daily issues received by IT Service Desk.

Responsibilities

• Provide 1st level support for Core Banking System (Avaloq)
• Problem and incident analysis and management
• Perform daily and monthly IT operational tasks, ensure health running of applications, Application server support, administration & monitoring, User application account/ access administration, IT application deployment
• Proper documentation of work

Requirements

• Computer Science related Diploma or Degree.
• Preferably with 3 years' relevant experience in banking sectors
• Team player, Good communication skills and able to work in fast paced environment.

Key Skills

• Experience in Avaloq application
• Competent in SQL, especially Oracle PL/SQL
• Experience in Oracle Database
• Knowledge or experience in BMC Software Control-M, DOS/ Windows Batch scripting, Unix scripting in Java programming is an advantage.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Kelvin (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Description:

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Support Engineer

Internal Code: A25033

This is a contract role. The engagement is till December 2025.

What will you do?

• We adopt agile software practices as our core operating principle, and we work with the latest software technologies and best practices. We are also very proud of our flat team structure, and collaborative and fun culture.
• We are seeking a highly motivated software engineer who will write beautiful code, and contribute in delivering the next generation national health claims processing platform.
• If you are looking to collaborate with highly motivated peers, and immerse in best industrial practices, or if you have a deep passion for contributing to the public good, this is the right opportunity for you.
• Design, develop, document, test, deploy, and maintain software applications.
• Improve software quality using Scrum practices such as code review and unit testing.
• Be well-rounded and collaborate with QE, DevOps, or Product Owners and Business Analysts to contribute to the success of the project.
• Perform L2 Support

What are we looking for?

• Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.
• At least three years of professional experience in a software engineer or equivalent position.
• Familiar with cloud-native technology and architecture.
• Familiar with Clean Code, Design Patterns and Unit Testing.
• Knowledge and experience in Kotlin, Spring Boot Framework and Spring Cloud will be advantageous.
• Working experience in Agile and UX development environments will be an added advantage.
• Good presentation and listening skills.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: West, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

NETWORK SUPPORT TECHNICIAN

The Network Support Technician will be responsible for executing and implement GPON (Giga-Bit Passive Optical Network) and ICT infrastructure needs of the customer’s IT networking environment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Job Responsibilities:

The Network Support Technician shall performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

• Implement ICT infrastructure solutions for Hotel Hospitality, HealthCare and Business Enterprise
• Co-ordination of tasks with sub-contractors & related vendors
• Setup & Installation of networking software / hardware equipment, & system integration with 3rd partry equipment
• Be able to perform simple troubleshooting and resolve IT issues
• Plan, organise and complete assigned tasks on time with end user, vendors and technical team
• Possess a proactive attitude and customers oriented
• Willing to travel overseas for work related tasks as when required
• Good communication, organization and analytical skills
• Be an independent and good team player

Pre-requisite Requirement:

• A Higher Nitec, Diploma or equivalent in Electronics, Electrical, Infocomm, IT engrg or similar.
• A valid driver's license and willingness to travel.
• Shall process B2B field experiences in maintenance service solutions to MNC or Enterprise Industry
• Min. 03 year working experiences in the Infor-comm Technology (IT) and Telecommunication or related industries will be an advantage
• Excellent interpersonal and negotiation skills.
• Ability to communicate with people at all levels with an independent, proactive, confident and professional attitude
• People person with a strong customer service attitude
• Ability to multi-task and work under pressure and independently
• Computer literate in Microsoft Office, TCP/IP, CLI and Cisco Command is preferable.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

• Company: Manufacturing Industry (Scanning Device)
• Location: Central
• AWS + Variable Bonus + Allowances
• WFH 2 days per week

Job Description:

Our client, a leading manufacture in Scanning devices, has started looking a Technical Support Engineer for ASEAN and South Asia Region.

1. Post-sales support : Providing Technical support to partners or customers after purchasing their products.

• Assist technical team of partners and customers to tackle and resolve technical issues
• Able to dissemble and assemble scanner according to maintenance manual(Training will be provided)
• Train and enable service partners to provide post-sales support to end-user
• Manage and process of warranty claims, demo/standby unit loan, spare part cannibalization, with system and paperwork
• Installation and configuration of hardware and software products

2. Pre-sales Support: Support Activities as Technical Expertise

• Assist sales team, partners or customers to win and deliver deals
• Demonstration of hardware and software product
• Assist in integration of own products with third party solution
• Provide training and enable partners on pre-sales technical capabilities

3. Oversea travel will be required

• Average 1 trip per quarter. Mainly to ASEAN, South Asia Countries, or Japan

Job Requirements:

• Prefer candidates from similar industry and with similar experience
• At least 3 years of the same/similar experience is required
• Experience of Electronic industry is also welcome to apply
• Slight experience in programming will be great advantage
• Initiative, independent, and harmonious person

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

We’re looking for a Senior Technical Support Specialist to join our Customer Support team in Singapore.

In this role, you will…

• Solving Complex Technical Challenges: Tackle intricate technical issues and provide expert-level support for our most demanding customers.
• Building Strong Customer Relationships: Collaborate closely with customers to understand their unique needs, offer strategic advice, and deliver exceptional service.
• Driving Product Innovation: Work with cross-functional teams to identify opportunities for improvement and contribute to the development of new features.

Your day-to-day work and responsibilities include…

• Customer Support: Serve as the primary point of contact for complex technical issues, providing expert-level support via multiple channels (email, phone, chat).
• Customer Collaboration: Collaborate with customers to understand their needs, provide tailored solutions, and manage expectations.
• Technical Troubleshooting: Diagnose and resolve advanced technical problems related to our marketing analytics platform, including software configuration, data integrations, and API usage.
• Issue Resolution: Escalate critical issues to relevant teams, track their progress, and ensure timely resolution.
• Knowledge Management: Maintain and update technical documentation, including knowledge base articles and troubleshooting guides.
• Product Expertise: Stay current with product features, industry trends, and best practices to deliver effective support.
• Team Collaboration: Collaborate with cross-functional teams to share knowledge, improve processes, and enhance customer experience.

This position is for you if you have…

• 5+ years of experience in technical support, preferably in SaaS and in MarTech companies
• Strong troubleshooting skills for complex technical issues
• Proficiency in web technologies, APIs, data integrations, and data warehousing
• Basic programming or SQL knowledge
• Understanding of digital marketing concepts and data analytics concepts
• Knowledge of digital marketing platforms, such as Google Ads, HubSpot and Microsoft Advertising
• Knowledge of social media networks and social media marketing, such as Facebook Ads, LinkedIn Ads and X Ads
• Familiarity with Business Intelligence tools (e.g., Google Looker Studio, Tableau)
• Experience with CRM systems and ticketing platforms (e.g., Salesforce, Freshdesk)
• Proficiency in using spreadsheets (Google Sheets, Excel)
• Excellent communication skills, both written and verbal, and the ability to explain technical concepts clearly to non-technical users
• Customer-centric mindset with a focus on delivering exceptional support
• Ability to work independently and collaboratively in a fast-paced environment

Interview Process:

• Chat with Recruiter (30 mins)
• Hiring Team Interview (60 mins)
• Take Home Assignment
• Hiring Manager Interview (30 mins)
• C-Level Interview (30 mins)

Benefits we offer:

• Competitive compensation package, including equity
• Great work equipment, WIFI, and Phone allowance
• Health care insurance and mental health support
• Annual SGD1500 personal learning budget
• Sports and wellness allowance
• Flexible remote policy

Benefits may vary depending on location. Check out the other benefits we offer here

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Apply through this link: https://supermetrics.com/careers/jobs/4520277101?gh_jid=4520277101

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. You can reach us at [email protected] All requests for accommodation will be kept confidential.

Need 2 pax of Customer IT Support Representative for contact centre.

- Possess basic IT knowledge, familiar with phone applications and smart TV operations

- Familiar with internet surfing on the PC

- Basic troubleshooting of PC and software

- Contact Centre Experience

- Customer Service Skills

- Ability to Multitask / handle multiple service calls

- Ability to handle difficult customers

- Ability to draft professional email respond back to customers

- Have experience dealing with email correspondence thus requiring little to no supervision in vetting through the composed email

- Familiar with excel (lookup, pivot table, graph) to generate reports

- Effectively bilingual (English / Chinese)

Other information:

Role 1

- 5.5 days (44 hours per week)

- Working hours: Mon to Fri (2 shifts): 8.30am to 8.30pm (830am to 530pm) & (1130am to 830pm) Sat: 830am to 1pm

- Candidate will work Mon - Fri 1130am to 830pm, when there is a need of leave coverage, then schedule will be adjusted.

Role 2

- Rotating shift (including weekends and PH)

- As a back up engineer, he/she will work Mon to Thur from 10am to 10pm, only when he needs to cover other team members' absence, then the working hours is either 830am to 8:30pm or 1pm to 1am.

Fresh graduate/entry level candidates with basic IT knowledge are welcomed!

Key Responsibilities:

• Provide high-quality L2 support for Java and web-based applications in a production environment.
• Coordinate and support infrastructure maintenance tasks.
• Manage the implementation of new application releases, ensuring adherence to industry best practices in release management.
• Collaborate with cross-functional teams (including Peer Application Teams, Infrastructure, Vendors, Security, and Change Management) to ensure smooth operations and minimal business disruption.
• Address production issues promptly, meeting agreed-upon Service Level Agreements (SLAs).
• Continuously improve support processes to enhance service levels and overall quality.
• Provide support across various shifts, including night shifts, weekends, and public holidays, as required.

Shift Timing:

• Morning shift: 6 AM to 3 PM
• General shift: 9 AM to 6 PM
• Afternoon shift: 2 PM to 11 PM
• Night shift: 10 PM to 7 AM

Transport Eligibility:

• Transport is claimable for:Before 7 AM (for morning shift 6 AM to 3 PM).
  After 11 PM (for afternoon shift 2 PM to 11 PM).

Qualifications:

• Minimum of 2 years' experience in an L2 application support role.
• Proficiency in Linux and Unix Shell scripting.
• Strong knowledge of SQL (MySQL/MSSQL).
• Hands-on experience troubleshooting and debugging Java and web-based applications.
• Familiarity with OpenShift and Docker.
• Experience with application implementation projects in financial institutions is a plus.

Cyber Security Support

Network Security Support - knowledge

Network Solutions - Symantec

KEY ROLES AND RESPONSIBILITIES

• Perform Network Security operations.

• Responsible for installation/configuration/upgrade of security infrastructure (Firewalls).

• Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

• Coordinate and implement appropriate technical security systems.

• Monitor, analyse, respond and resolve security incidents, conduct investigative procedures and implement corrective measures.

QUALIFICATIONS & EXPERIENCE

• Degree in Computer Science / Engineering or its equivalent.

• Knowledgeable in Network Security, Cyber Security in the operational environment.

• Expertise across a variety of security products including firewalls

• Must have experience in Firewalls management and migrations of Firewalls.

• Must have experience in network operational support.

Project Description:

Our client is the corporate and investment banking arm of The Group, world's 12th largest bank by total assets.
We work daily with international branches located in 30 markets by:
- Envisioning and preparing the Bank's futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

We are seeking a talented Calypso Application Analyst Programmer to join our dynamic Capital Market Department!

As Calypso Application Analyst Programmer you are responsible of supporting users of IT applications and to respond their requests and resolve their incidents. You plays a pivotal role between Business and all other IT roles on Run related topics. Following CMI Run processes standards and recommendations shared by Run Control Tower and contributes to their improvement. You will be either part of the Filière Support Team or part of a Delivery Team and take part to the Support Community.

Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API's, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

The FX IT division works across the full value chain to sustain business activity and enable its acceleration (thru integration of new financial products, optimizing and automating front to back business processes).

This role in Post trade IT for FX IT division in Singapore is to support the Calypso "CIBOS" back-office package as part of the "run the bank" function. It requires a deep understanding of the nature of business operations, timing of activities & data flowing through internal and external systems. The build and support team continuously works with business users, infrastructure engineers and system managers.

Responsibilities:• Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders.
• Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
• Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
• Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
• Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.
• Application Monitoring:
- Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible.
- Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality.
- Streamline processes to minimize manual intervention.
• Incidents and Requests management (from business users and other IT teams)
- Provide level 2 application support to back office users.
- Analyse and manage incidents/requests.
- Coordinate incidents impacting several teams.
• Problem Management and continuous improvement
- Identify recurring problems and eliminate them.
- Provide requirements to build team for bug fixing and improvements.
- Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team.
- Put in place trainings for business users to reduce the number of daily requests from business to IT.
- Process improvements.
- Coach more junior team members as required.
• Change improvement
- Release testing.
- Performance analysis.
- Production deployment and validation.
- Production releases on weekend (rotating schedule within the team).
• Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

Mandatory Skills Description:

• Master or Bachelor's degree in Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies) faculties.
Working Hours
• 5+ years of hands on experience with Calypso as a back office.
• Experience in supporting capital market applications and trading systems, ideally within the dynamic landscape of Market Risk/Front Office operations with a commendable grasp of financial products (Treasury, FX, Credit, IRD, Bonds, RSF etc.)
• Experience on Calypso version 16.
• Hands-on experience in Calypso Back office functionalities:
- Engines
- Events
- Filters
- Reporting Framework
- ScheduledTask
- Message / Swift messages
- Transfers
- Settlement Delivery Instructions
- Accounting
- Pricers
- Workflows
- Reconciliation process

• Understanding of financial assets (FX, money market, cash) and trade lifecycle.
• Experience with regulatory reporting (MMSR...)
• Willing to do On-call rotation with team mates to cover night and week-end support.
• Basic knowledge of Java, PL/SQL & Linux.
• Good knowledge in UNIX platform and database management systems( SQL, Oracle, Sybase, BigData.....)
• Experience with automation frameworks and libraries.
• Proficiency in scripting languages (Python, Shell script, PowerShell, SQL...)
• Valuable exposure to tools & technologies like Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, Gitlab, MQ Series
• Experience in DevOps tooling (GIT, Maven/Graven/Nuget/Ansible, Jenkins... )
• Experience with Docker/Kurbernetes
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Strong perseverance and diligence towards attaining goals and effective time management
• Passion for sharing expertise and grow team members' skills.
• Autonomous, self-motivated and excellent team player
• Experience & Education Requirements

Nice-to-Have Skills Description:

• Any Object-oriented language: Java
• Domain-Driven design and Microservices: springboot
• Exposure to Capital Markets applications

Job Highlights

• Location: Hybrid-Working; Work-from-Home/ Changi Naval Base/ Penjuru
• Job Type: Permanent
• Work Hours: 9am to 5pm
• Working Days: Monday to Friday
• Transport Allowance provided

Job Description

L2/L3 - Advanced troubleshooting and response relating to product and source code level
• Advanced Troubleshooting
-Diagnose and resolve complex issues, including system errors, integration fsailures and advanced configuration problems
• Software Updates and Bug Fixes
-Apply patches, updates and resolve code-level bugs to ensure security and functionality
• System Integration
- Manage APls, middleware, database interactions
• Testing and Quality Assurance
- Conduct testing for updates, patches and new features to ensure stability
• Root Cause Analysis and Reporting
-Provide detailed RCA report for critical incidents
• Critical Issue Resolution
- Address high-priority incidents and ensure compliance with agreed SLAs