Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Inspect and repair passenger seats, galleys, and lavatories and maintain aircraft conditions
• Install cabin interior components into commercial aircraft, including seat tracks, overhead bins, galleys, side panels, bulkheads, etc.
• Maintain luggage storage area in a neat and organized manner
• Maintain inventory items required for handling the cleaning activities
• Maintain the quality of the aircraft interiors on the operated fleet
• Maintain the interior and exterior cleaning standards on the operating fleet
• Perform other duties as assigned by your superior

Job Requirements

• Minimum Higher Nitec or Diploma in Engineering/Aviation.
• No working experience is needed
• Able to communicate effectively verbally in writing in standard English.
• Ability to perform tasks in high-noise areas and work at height
• Able to work rotating shifts, including weekends and public holidays.
• Candidate must attend a 6 to 9-month Cabin Trainee Technician course (including On the Job Training) with assessment followed by 12-months bond. Only those who pass the assessment will be offered employment for the role.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Job Description:

• Perform functional and aesthetic inspection of aircraft cabin interiors.

• Document any defects, perform troubleshooting and carry out rectification.

• Support cabin modification, retrofitting and component repair tasks.

• Any other duties as assigned by the supervisor

Requirements:

• NITEC / Higher NITEC, preferably in an Engineering discipline

• At least minimum 2 years of relevant aircraft cabin maintenance experience

• Able to work flexible hours, including weekends and public holidays (rotating shift hours)

Job Description

• Well Established Singapore Based Financial Advisory Firm
• Tailored Training: Gain essential CMFAS certifications and skills through structured courses, with mentoring from dedicated managers.
• Student Funding Programme: Benefit from our corporate financing scheme specifically designed for university students, supporting you in the first 24 months of your career.
• Attractive Rewards: Embrace our 'work hard, play hard' work ethos, with incentives for top performers.
• Attractive Income Structure: Earn attractive income through a multi-layered incentive system, including commissions, performance incentives, annual bonuses, and exclusive incentive trips.

Ideal for University Students:

• Flexible Working Hours: Suitable for students.
• Entrepreneurial Experience: Experience how to manage and grow your own business.
• Mentorship from Success Stories: Guided by mentors who began their successful careers as students.

Main Responsibilities:

• Financial Strategy Development: Understanding your clients’ financial situations & goals to devise strategies that cater to their needs.
• Insurance and Financial Advisory: Provide a holistic approach on insurance and financial planning in areas such as retirement, education, and investments supported by our comprehensive product suite.
• Financial Analysis: Prepare and present financial summaries, investment reports, and income projections for clients.
• Client Relationship Management: Build strong relationships through regular reviews to adapt clients’ financial plans to life changes.
• Client Networking: Establish and grow a strong client base through networking & prospecting.

Requirements:

• Minimum Polytechnic Diploma in any discipline.
• No prior experience is required as on-the-job training and mentoring is provided.
• Result-oriented & highly motivated.
• Strong interpersonal skills with a strong passion to serve.

Email to: [email protected] for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Henry Heng

Consulting Manager

Reg no.: R1982999

EA No: 20C0257

Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Technical Support Engineer (Electrical)
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 4000 + AWS
• Duration: Permanent

Key Responsibilities

• Deliver technical support for after-sales service to both local and regional clients.
• Oversee the provision of immediate and efficient technical support through on-site visits, phone, email, and other virtual means for a variety of products.
• Offer expert technical guidance and propose solutions for resolving customer issues.
• Communicate with the internal team to elevate product concerns and ensure consistent follow-up with customers regarding the progress and resolution of these issues.
• Coordinate with the headquarters and affiliate companies concerning any product-related or technical concerns.
• Conduct hands-on training sessions for the internal team, such as technicians, to fully prepare them to conduct comprehensive product and system tests that verify functionality and compliance with specifications.
• Assist QA team in system testing, including conducting Factory Acceptance Testing, Interface Factory Acceptance Testing, and on-site testing tasks.

APPLY NOW!!!

• Min. ITE in Electrical Engineering
• Min. 1 year of quality engineering experience working in a manufacturing environment
• Comfortable to travel
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage
• Training provided to inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66245 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Duties

· Support and coordinate with sales and operations for document processing.

· Answering and screening phone calls and email.

· Processing job sheets for daily issuing of invoices and quotations.

· Resolve outstanding matters with client accounts.

· Perform administrative and office support to ensure smooth running of office operations.

· Perform data entry and general clerical duties, including stock accountability.

· General office upkeeping.

· Other ad-hoc duties as assigned.

Requirements

· Demonstrable experience in sales support, or similar.

· Familiarity with sales contracts and agreements.

· Proficiency in MS Office.

· A team player who can also work independently

Main Responsibilities:

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring.

• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator…)

• Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.

• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Shift Timings

• Work hours : 8:45am – 6:30pm SGT and shift rotation 5PM – 2AM SGT

• Rotational Week-end support.

Job Requirements:

• Master’s degree in relevant specialities

• Candidates should have at least 4 years experience in application support activity.

• ITIL certification.

• Good understanding of Capital Markets Domain and market activities.

• Relevant experience on Asset Control software

• Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.

• Relevant experience with working with external source like Bloomberg, reuters

• Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.

• Proven experience in technical proficiency with strong skills in SQL,

• High level of proficiency in unix/linux scripting.

• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.

• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

• Ability to work well under pressure.

Interested applicants please send your resume in MS Word format and attention it to Tan Joanna (R1104661)

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R1104661

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Description:

Primary Skills: Python, Unix, SQL

Job Description:

• Design and develop highly complex and scalable Python modules.
• Take ownership of end-to-end technical delivery, adhering to project timelines and requirements.
• Participate in requirement analysis and propose alternative solutions where necessary.
• Integrate applications using middleware software such as Avro Kafka and handle database design.
• Deploy applications to OpenShift via CICD pipelines.
• Collaborate with application support, developers, and product owners to ensure successful releases.
• Be flexible to work extra hours to meet corporate and departmental goals.
• Ability to prioritize and manage multiple tasks in a fast-paced environment, working under pressure.

Job Requirements:

• Degree in Computing, Computer Science, or Engineering preferred.
• 3 to 8 years of experience, preferably in the financial/fintech industry.
• Experience in supporting trading desks.
• Familiarity with Agile/Scrum methodologies.
• Excellent troubleshooting and debugging skills for 2-tier and multi-tier applications.
• Experience as first-line application support for trading systems and back-office, handling issue analysis and general system checks and maintenance tasks.
• Strong analytical and problem-solving skills.
• Experience documenting design and development work in Confluence.
• Expertise in Python (OOPs concepts, Flask/Django frameworks, multithreading, web sockets, and analytics tools such as Pandas and NumPy).
• Strong experience in SQL and PL-SQL database design with at least one RDBMS (preferably MariaDB and MS-SQL).
• Proficiency in writing batch scripts using shell scripting.
• Experience with Linux, OpenShift, Avro-based Kafka, Docker, Nginx, Sentinel Redis, AngularJS basics, REST APIs (Flask),JSON, and web sockets.
• Experience with CI/CD pipelines and Bitbucket.

Direct Contract (12 months)

Location: Pasir Panjang

Job Title: Application Support Analyst

Job Description

We are seeking a skilled Application Support Analyst, providing essential support for a variety of banking applications while collaborating with cross-functional teams.

Key Responsibilities

• Manage and resolve user requests and incidents in a timely manner, prioritizing based on urgency and impact.
• Conduct thorough investigations of incidents and collaborate with third-party vendors as needed.
• Communicate effectively with users, senior management, and IT stakeholders during the incident management process.
• Perform routine system checks and maintenance tasks to ensure optimal application performance.
• Contribute to change requests and updates to support documentation.
• Identify root causes of recurring issues and propose effective solutions.

Required Skills

• Proficiency in SQL and Unix, with a basic understanding of Microservices and CI/CD tools.
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues.
• Excellent communication skills, capable of translating technical concepts into understandable terms for non-technical users.
• Familiarity with monitoring tools and automation practices is a plus.
• Solution-oriented mindset focused on continuous improvement of application performance and user experience.

Experience

• 4 years of experience in application support, preferably within the banking or financial services industry.

Annabelle Quek, ITT Team

Reg No: R21102691 EA: 05C3053

BGC Group Pte Ltd

Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: IT Support Administrator
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 3000 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Support employees on all officially sanctioned hardware and software for end-user computing.
• Diagnose and resolve issues with hardware and software, providing relevant recommendations.
• Contribute to project-related tasks as needed.
• Adopt a proactive stance in ensuring all personnel at the primary facility receive comprehensive IT support, in collaboration with the IT department to guarantee efficient operational support.
• Coordinate with the Service Desk to hasten the resolution of technical problems, respond to user inquiries, and ensure thorough follow-up.
• Collaborate with the Local IT Project Team to deliver infrastructure services, support new client implementations, and participate in internal projects which include conducting technical investigation, preparing documentation, and overseeing testing and execution processes.

APPLY NOW!!!

• Min. Diploma in Information Technology
• Min. 1 year of technical knowledge of Microsoft Tools
• Preferably IT-Certification in Microsoft Tools
• Customer service experience/Logistics Business Knowledge is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69991 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Key Responsibilities:

• Perform day-to-day operations of the company - weekly schedule of workers, work reports and cost review of operating project expenses.

• Support general administrative tasks as assigned.

• Able to support management on administrative tasks from time to time.

Requirements:

• Good time management and ability to manage multiple tasks.

• Able to work independently in fast pace environment

• Proficient in MS Office applications, especially in MS Excel

• Education: GCE ‘O’ / ‘A’ / Diploma / Relevant qualification.

• Poly grads without experience are also welcome

• Working hour : Monday to Friday 9am - 6pm

• Salary S$2,000 - S$2,500

• Start Immediate

• Location: Ubi

• Next to Ubi MRT Station (50m metres away)

Hybrid Work Settings

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met; Source for products/solutions and vendors/suppliers for required projects.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Draft and update technical documentation such as administration & user guides; Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA with minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall & devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux; API/Web Programming and Database Administration is an added advantage
  
  Additional info: Location: Pandan area / Clementi (Company transport is provided from Clementi MRT (one way))
  
  To learn more about this opportunity, please contact Gia Grace at [email protected]
  
  We regret that only shortlisted candidates will be notified.
  
  GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Self Assessment Benchmark

The Sales Support Specialist plays a critical role in assisting the sales team by managing administrative tasks, facilitating communication between departments, and ensuring efficient operations. This position is responsible for supporting sales processes, handling customer inquiries, maintaining data systems, and preparing sales-related documents. The ideal candidate is organized, detail-oriented, takes initiative, and is proficient in multitasking.

• Good command in English
• Positive and good manners
• Timeline Sensitive
• ITE / Dip / Deg in Business/Marketing
• Well Proficient in Microsoft Office, especially MS Excel
• Open to all mode of communications
• Always have an up-to-date task list
• Spontaneous in learning new knowledge
• Demostrated ability to take initiative
• Prior experience in sales support is an added advantage

The Opportunity

• Besides Basics, be rewarded with monthly uncap variables, based on client subscribed values.
• Entitled to Company Trip when team effort exceeds basic targets
• Prospects: To be promoted as Operations Manager or related if performance exceeds expectations

Job Description

Operation

• Ensure smooth loading & discharging operations to prevent demurrage.

• Responds to vessel issues, coordinating with concerned parties until resolution.

Documentation

• Ensure shipping documents are done correctly from cargo conclusion to payment received.

Analyst

• Perform market segment research.

• Long term / short term forecast of commodity / vessel market to form trading strategies to maximise profit and manage risks.

Commercial

• Drafting & sending of sales contracts to buyers.

• Manages a fleet of regularly chartered vessels to facilitate trading.

• Actively maintains close business relationships with buyer, seller & shipowner.

• Market development of various commodities.

Job Requirements

• Degree/diploma in Maritime, no experience required, TRAINING PROVIDED!

• Experience in Maritime, shipping, chartering in Maritime industry/Oil/Commodity Trading

Salary range: SGD 3,800 to 5,000

Working location: Paya Lebar Square

Job Description

• Installation, configuration, and troubleshooting.
• Set up and install Surveillance equipment and systems.
• Knowledge in network system security.
• Liaise with vendors on new IT purchase and implementation.
• Any other ad hoc tasks assigned by supervisor.

Requirements

• Min. Diploma in Electrical/Electronic/ IT Engineering.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products

Responsibilities

• Involved in supporting infrastructure architecture, resource planning, system performance and overall infrastructure operating environment for either on-premise infrastructure or cloud computing platforms, or both.
• Support new application system initiatives and to drive development of infrastructure architecture, system integration, acceptance, performance management practice and performance testing
• Run infrastructure services either on premise, hybrid or public cloud environment to support application systems by working closely with Applications Service counterparts
• Understand systems operations environment and drive Architecture Review and Governance Process to ensure smooth and sustained operations (including resiliency requirements)

Requirements:

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 3 years of relevant working experience, with validated records of having utilized architect design capabilities in infrastructure management for both on premise and Cloud workloads.
• Certification in a Cloud Technology platform (either in Architecture, DevOps or System Administration/ SysOps track) preferred.
• Need to demonstrate broad level of technical expertise in the area of Infrastructure Services, with appreciation in one or more areas of Infrastructure Management, Cloud Computing and DevOps Engineering concepts.
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, oral and written skills, with the ability to present ideas and influence partners of different level

We want you and we would like to journey with you to help you achieve your career purpose that commensurate with an attractive benefits / commission and an integrated work life harmony.

Roles and Responsibilities

· Make outbound calls to prospective clients using provided scripts and leads.

· Persuade potential clients to schedule a tentative appointment with our sales representative.

· Data Management: Performing accurate data entry and maintaining records of leads and appointments.

· Recruit, train and supervise other telemarketers under the team, whenever there are newcomers joining the telemarketing team

· Talent Acquisition: Recruitment of potential sales managers, via cold-calling and scheduling interviews (This responsibility will be handed out once the call support specialist has mastered the other above responsibilities)

The ideal candidate will be:

· Highly Organized: You can manage multiple tasks efficiently.

· Detail-Oriented: You pay attention to the finer details to ensure accuracy.

· Time-Savvy: You manage your time effectively to meet deadlines.

· Articulate: You communicate clearly and professionally. You must have prior experience in telemarketing. Good phone etiquette is a must.

· Hardworking: You are dedicated and take pride in your work.

Requirements:

· Proficient with technology and office software, such as Microsoft Outlook, Google Calendar, Google Sheets.

· Fluent in written and spoken English. It will be a huge advantage if you are strong in another language to communicate with potential clients.

· Proven experience as Talent Acquisition Consultant / HR Consultant / or similar position will be an advantage.

· Min. 2 years of Customer Service / Telemarketer / Cold Calling in a call center environment experience.

· Able to communicate effectively and professionally over the phone.

· Confident and pleasant personality.

· Willing to learn the trades of recruitment

· Able to work independently and be a team player.

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!

We're seeking a Sales Support Specialist to join our APAC sales team in our brand-new office spaces in Singapore! In this role, you'll respond to customer inquiries and processing orders. You'll play a crucial role in ensuring smooth sales operations and customer satisfaction.

If you're ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

We are looking for someone with the following qualifications:

• Proven work experience as a Sales support specialist or Sales support associate
• Experience with managing and using customer support systems such as Zendesk or Hubspot  is not a requirement, but it is definitely a strength that we’d value.
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Experience in handling customer complaints proactively.
• Fluent in English or native English speaking; excellent English writing skills.
• Has a customer-first mindset.
• Energetic, driven, open to change. 
• Self-starter, troubleshooter, reliable and trustworthy.
• Works well under pressure and keeps their head cool when workload increases.

Main duties

As our next Sales Support Specialist, you will be responsible for the following tasks:

• Handle priority support tickets from customers who qualify for premium support. 
• Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions. 
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Assist channel partners and provisioning of licenses
• Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features. 
• Provide information to the product teams on possible improvements based upon customer feedback.
• Contact with customers will primarily occur via email, but video and phone support might be required. 
• Collaborate with account managers, stay updated on product launches, and suggest sales process improvements.

The Sales Support Specialist's duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.

You can look forward to enjoying the following benefits:

• Company Laptop
• Mobile phone subscription
• Annual Leave: Paid vacation days to recharge and relax
• Options for remote work or flexible hours to accommodate personal needs
• Opportunities for training and skill enhancement to foster career growth

On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn't get better than that! :)

Please submit your application by November 14th. We look forward to hearing from you!

Job Scope:

• Handle full spectrum of Purchasing duties including inventory planning, sourcing, comparing and negotiating prices with suppliers, inventory analysis and planning, load stock orders and tracking delivery dates, processing of purchase documents and incoming goods
• Provide sales and purchasing support in terms of keying sales orders, preparing sales invoices and credit notes, ensuring paperwork is filed properly.
• Prepare monthly financial and operations reports and analysis.
• Process sales/purchase orders, tax invoices and coordinate on local deliveries and overseas shipments.
• Ensure proper housekeeping and filing of all necessary financial records.
• Ad hoc accounts monitoring and other duties as and when required.

Requirement:

• Diploma / Degree in Accounting / Business
• At least 2 years of experience in accounting
• Good understanding of local accounting standards and tax regulations
• Proficient with MS Office application and use of accounting software
• Good sense of responsibility and attentive to details
• Work under stress and tight deadlines

• Daily Operations: Manage daily tasks, including providing market indications, monitoring barrier notifications, handling fixing files, and booking trades executed by the team.
• Trade Confirmation: Ensure timely and accurate sending of trade confirmations to stakeholders.
• Data Analytics: Conduct thorough data analysis to support desk strategies, identifying opportunities and gaps for improvement.
• Digital Agenda: Collaborate with the team to enhance product offerings on digital platforms, driving the digital transformation of our services.
• Process Automation: Streamline and automate various manual processes using VBA; knowledge of additional programming languages is a plus.
• Product Development: Assist in the launch of new products and gain insights into the entire lifecycle of product development.
• Workshops & Events: Facilitate workshops and events under the guidance of desk members, contributing to team training and knowledge sharing.
• Ad-hoc Support: Provide support for Management Information Systems (MIS) activities and assist with other ad-hoc tasks as needed by the team.

Requirements:

• Strong analytical skills with experience in data analysis.
• Proficiency in VBA is required; familiarity with other programming languages is a plus.
• Excellent communication and teamwork abilities.
• Detail-oriented with strong organizational skills.
• Ability to thrive in a fast-paced, dynamic environment.

If interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Job Description:

Primary Skills: Python, Unix, SQL

Job Description:

• Design and develop highly complex and scalable Python modules.
• Take ownership of end-to-end technical delivery, adhering to project timelines and requirements.
• Participate in requirement analysis and propose alternative solutions where necessary.
• Integrate applications using middleware software such as Avro Kafka and handle database design.
• Deploy applications to OpenShift via CICD pipelines.
• Collaborate with application support, developers, and product owners to ensure successful releases.
• Be flexible to work extra hours to meet corporate and departmental goals.
• Ability to prioritize and manage multiple tasks in a fast-paced environment, working under pressure.

Job Requirements:

• Degree in Computing, Computer Science, or Engineering preferred.
• 3 to 8 years of experience, preferably in the financial/fintech industry.
• Experience in supporting trading desks.
• Familiarity with Agile/Scrum methodologies.
• Excellent troubleshooting and debugging skills for 2-tier and multi-tier applications.
• Experience as first-line application support for trading systems and back-office, handling issue analysis and general system checks and maintenance tasks.
• Strong analytical and problem-solving skills.
• Experience documenting design and development work in Confluence.
• Expertise in Python (OOPs concepts, Flask/Django frameworks, multithreading, web sockets, and analytics tools such as Pandas and NumPy).
• Strong experience in SQL and PL-SQL database design with at least one RDBMS (preferably MariaDB and MS-SQL).
• Proficiency in writing batch scripts using shell scripting.
• Experience with Linux, OpenShift, Avro-based Kafka, Docker, Nginx, Sentinel Redis, AngularJS basics, REST APIs (Flask), JSON, and web sockets.
• Experience with CI/CD pipelines and Bitbucket.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Responsibilities

• Provide first-line support for Government agencies queries on Whole-of-Government and GovTechs contracts, escalating complex issues to the procurement manager
• Assist the procurement manager in project coordination, including timeline management, stakeholder communication and addressing customer queries related to ongoing ICT tender projects
• Manage the life cycle of support tickets from creation to closure, ensuring timely resolution and appropriate escalation when required.
• Generate and analyse dashboard reports on key performance indicators, providing insights to management on trends and areas for improvement
• Compile, collate and cleanse reports from various sources (e.g. IT Service Management portal, GeBIZ, forms, spreadsheet, etc) to support informed decision-making and reconciliation of information
• Provide administrative support for assigned projects such as collating, validating and tracking information from suppliers
• Support the procurement manager in identifying potential value creation opportunities and process improvements within the ICT procurement operations
• Manage the annual system polls, respond to agencies queries, and analyse the returns submitted by Government agencies.
• Assist in the development and maintenance of procurement documentation, while staying updated on ICT industry trends and Government procurement regulations
• Other admin and support activities required from time to time.

Requirements:

• Proficiency in Microsoft Office Suite and SharePoint is required
• Familiarity with tech stacks such as SharePoint, .NET, Java, and Salesforce is essential.
• Knowledge of basic coding (e.g., macros, Visual Basic) and experience with data visualization tools will be advantageous.
• Strong analytical skills, with the ability to compile, cleanse, and manage data from various sources (e.g., IT Service Management portals, GeBIZ, spreadsheets).
• Effective communication skills to assist in project coordination, stakeholder communication, and handling customer queries.
• Experience in generating and analyzing reports on key performance indicators (KPIs).
• Knowledge of ICT procurement processes and Government procurement regulations is preferred.
• Ability to work independently and manage tasks within tight timelines.
• Experience or knowledge of supporting large-scale systems within Government agencies is a plus.