1) Handle Day to day enquiries (phone/email/fax) and support Management & Production team.

2) Coordinate Between Production team and Office management team.

3) Update the company polices as needed.

4) Book flight tickets and make travel arrangement for workers and staffs.

5) Prepare master list for Drawings, Documents, incoming & outgoing correspondences.

6) Submission of documents, drawings, letter and creating transmittal.

7) Maintain proper organisation & production of filing system, storage of documents and information.

8) Keep electronic filing and archive system for easy issuance, storage, retrieval and management & production of documents to internal and external parties.

9) Schedule meeting with production team & management team.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

12 hours shift mandataory

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Our Client, a Prestigious leading organisation is seeking to recruit for an IT Support Analyst / Senior IT Support Analyst for their IT Services department.

Location: Central Singapore (Near Raffles Place MRT)

Responsibilities:

• Provide first and second level of IT support for end users
• Manage service request and incident management processes to meet with the IT service quality SLAs
• Ensure standard ITIL based service delivery processes are implemented for IT services to be fit for use and fit for business
• Identify cost optimisation with service improvement opportunities
• Support and manage end user devices such as desktops, laptops, smart phones and printers
• Perform other duties and responsibilities as assigned

Requirements:

• Degree/Diploma in Information Technology or its equivalent field of studies
• Possess 5 to 7 years of relevant working experience
• Must be able to work well independently
• Good communication and written skills
• ITIL certification level 2 would be of an added advantage
• Good knowledge of Microsoft Window 10/11 and office suite
• Exposure to online collaboration tools such as MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc would be a plus factor

Working Hours: Mon-Fri 8.30am-6pm

Working Location: Pandan Road - company transport is provided from Clementi MRT (one way)

As a key member of the IT Team, you will play a pivotal role in maintaining and optimizing infrastructure systems across multiple locations, locally and overseas.

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Singaporean only
• Min Diploma in Computer Science, IT or CCNA certified
• Min 1 year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller

To Apply:

Please attach your resume with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)

The Trading Support Engineer is primarily responsible for managing DTL’s trading environment and ensuring that everything runs smoothly. This involves configuring, monitoring and optimizing the firm’s trading with a focus on risk management and control. We are looking for dependable individuals with a can-do attitude and exceptional attention to detail.

The team oversees core operational processes and participates in projects and initiatives that will help streamline critical workflows. As a Trading Support Engineer, you will be able to gain extensive exposure to market access, trade monitoring, process optimization, system enhancement, alpha management and automation.

Responsibilities

• Monitor global trading activities and analyze and troubleshoot issues that may arise in the normal course of business in a timely and accurate manner
• Develop tools for trading analysis and trading procedure automations that helps monitor the live trading
• Work collaboratively with researchers and developers and be their first line of support for any queries
• Identify opportunities to automate and streamline legacy processes to enhance productivity and controls

Qualifications

• Degree in business analytics, computing, data science, quantitative finance or related fields
• Proficient in Python scripting
• Comfortable with Linux (from support/ monitoring perspective)
• Knowledge in the financial markets and trading
• Strong business judgment and ability to identify and escalate issues
• Quick learner with excellent problem-solving skills

The following are bonuses

• Understanding of market data/ order entry systems
• Open to work in night shift hours

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

This position is for a candidate willing to learn or transition into the sustainability field. This junior role work consists of admin support for the following:

1. Support to the Green Certification programs
2. Curation of outreach programs and activities for engagement
3. Office support to operations

The ideal candidate would have the following attributes:

1. Keen interest in various sustainability issues.
2. Meticulous and Analytical
3. Curious and creative minds
4. Good people skills

Responsibilities:

• Provide excellent customer service.
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Any other ad hoc duties as assigned by supervisor.

Requirement:

• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Windows OS (Must know Windows 10)

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Highlights

• A positive work atmosphere enhances job satisfaction.
• Respect for Staff: Your contributions are recognized.
• Work-Life Balance: Your life outside of work is just as important

Why Choose Us?

Are you seeking a career where your skills are respected, your growth is encouraged, and your work-life balance is valued? Join our team to experience a pleasant work environment, endless opportunities for technical growth, and wellness benefits that truly matter.

What We Offer

• Technical Growth: Unlock your potential with numerous opportunities to enhance your technical skills.
• Wellness Benefit: Your well-being matters to us. Enjoy wellness benefits that prioritize your health and happiness.

Responsibilities:

1. Fast-Track Troubleshooting: Delight our clients by ensuring that fault calls are answered promptly, and problems are resolved swiftly.

2. IT Project Deployment: Be part of exciting IT projects, where your expertise will play a crucial role in successful deployment.

3. Backup Excellence: Ensure that backups are not just completed but executed flawlessly.

4. Preventive Maintenance: Take charge of preventive work on PCs, Servers, and Firewalls to prevent issues before they arise.

5. Upgrade and Improve: Provide our clients with valuable recommendations for upgrades and improvements to keep their systems cutting-edge.

Requirements:

• 2+ Years of IT Experience: A minimum of 2 years in the IT field demonstrates your commitment and expertise.
• Certified Excellence: Possess relevant IT certifications that showcase your dedication to excellence.
• Self-Directed: We appreciate proactive and self-directed individuals who take the initiative to make things happen.
• Tech Savvy: Proficiency in Windows Server Administration, AD, and Group Policy Management is a must.
• Problem Solver: Your resourcefulness and ability to use research to solve problems independently make you stand out.
• People Skills: Good interpersonal skills coupled with the ability to work independently round out your qualifications.

Ready to join a team that values your expertise and well-being? Apply today to take the next step in your IT career!

A. Identification

• Purpose: To provide on-site and remote technical support to the sales team, including product demonstrations, installations, training, and repairs, across the designated region.

B. Main Missions

• Technical Sales Support:Assist sales representatives in identifying and closing sales opportunities.
  Conduct product demonstrations, trials, and proof-of-concept evaluations for potential customers.
  Provide technical expertise and guidance to customers throughout the sales process.
  Participate in sales activities such as exhibitions, roadshows, and customer visits.
  
• Customer Support:Provide on-site and remote installation, training, and technical support to customers.
  Troubleshoot and resolve technical issues related to product operation and performance.
  
• Market Intelligence:Conduct market research and competitive analysis to identify new opportunities and trends.
  Gather customer feedback and market intelligence to inform product development and marketing strategies.
  
• Professional Development:Maintain a high level of technical expertise by attending training courses and staying abreast of industry developments.
  

C. Profile Request

• Education: Diploma or Bachelor's degree in Engineering (e.g., Mechanical, Electrical, Mechatronics, Optical Engineering) with a strong technical and business acumen.
• Experience: Minimum 3 years of proven experience in supporting industrial equipment, with a strong preference for experience with CNC and/or laser systems.
• Required Skills:Strong technical aptitude and a passion for technology.
  Excellent communication, presentation, and interpersonal skills.
  Ability to travel extensively and work independently.
  Proficiency in using IT tools (Windows, MS Office Suite, CRM software, CAD/CAM).
  Fluency in both Chinese and English.

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

EnviroDynamics Solutions Pte Ltd

Reg. No: R1324803

EA License No.: 12C6285

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

1. Provide strong commercial support to ensure customer satisfaction in terms of product supply and service.
2. Develop a deep understanding of Sensetac’s products to provide effective support to clients.
3. Manage client projects and arrange timely sample deliveries, working with cross functional teams to ensure objectives are met.
4. Assist to develop inspiring market trends and concepts, keeping abreast with trends in the region.
5. Coordinate marketing events, such as trade shows and webinars, working closely with cross functional teams to ensure alignment of event goals.
6. Provide support in various digital marketing activities as required.
7. Perform other ad-hoc duties as assigned.

Requirements

• Diploma in Business, Marketing, Chemistry, Food Science or a relevant discipline.
• At least 2 years of relevant experience (experience in the flavour industry an advantage).
• Detail-oriented with strong written and verbal communication skills.
• Effective team player, with good interpersonal skills.
• Fluent in English and Mandarin to communicate with clients.
• Knowledge in digital marketing tools a plus.

We regret that only shortlisted applicants will be notified.

Job Responsibilities

• Provides comprehensive educational and learning support services that include identification of children with developmental concerns or require additional support within Early Intervention (EI) Continuum and DS/LS programme.
• Work closely with team comprising Educational Psychologist (Ed Psy), Speech and Language Therapists (SLT), Occupational Therapists (OT), Social Workers (SW), EI-trained Teachers, Educational Therapist and Parents to discuss child’s learning needs and profile the learning needs of the children referred to DS/LS programme.
• Engages, collaborates and work closely with stakeholders, especially pre-schools to provide DS/LS to suitable children.
• Provides training to early childhood educators on identification of children with mild developmental and learning issues.
• Presents screening outcomes during case filter meetings.
• Screens and evaluates children who are identified for learning and developmental issues by early childhood educators in the mainstream pre-school settings.
• Develops and implements LSEd Support Packages (Language Development Package, Literacy Package, Social Skills Package and Handwriting Package) that include Individualised Educational Plan (IEP) and End of Intervention (EOI) Report to children with mild developmental needs with support from DS/LS team.
• Ensure that IEP goals set are achieved and strategies are generalised back into the classroom.
• Takes responsibility of the caseload allocated to LSEd in DS/LS programme.
• Acts as a resource teacher for the Early Childhood teachers and to support the children with learning and development needs within the classroom setting and help the children integrate into school environment.
• Provides updates and consistent documentation of intervention for children identified for the programme.
• Develops guidelines together with the DS/LS team for preschool-Based therapy intervention.
• Plans and coordinates services, workshops for Parents, Teachers, etc. as and when the need arises.
• Contributes, implements and evaluates ideas and suggestions for improvement of services for children identified for the programme with the DS/LS team.
• Ensures compliance of established policies and procedures set within the programme.
• Reviews programmes and services together with team to ensure effectiveness and efficiency of services referred to DS/LS programme.

Classroom Management & Organisation

• Develops and maintain a conducive classroom environment or provide advice to the early childhood professionals in developing conducive learning environment appropriate to the physical, social and emotional development of students with learning and developmental needs.

Professional Staff Development

• Keeps abreast of the latest research and developments relating to literacy intervention, development delay and children with special needs.
• Attends relevant training and courses.
• Attends and contributes regularly to Staff Meetings, Case Filter Meetings and In-Services and any other meetings as and when necessary.
• To be involved in networking with other community organisations.
• To participate in events organised / supported by SPD as when required.

Administration

• Be responsible to and liaise with the Director, Manager and other senior staff in all matters pertaining to administration.
• Engages in administrative duties relevant to departmental works.
• Any other duties assigned by Reporting Officer.
• Maintains inventory of the equipment and resource materials for the programme.

Job Requirements

• Diploma in Early Childhood Care and Education (Teaching) or DECCE-T or equivalent, with 2-3 years working experience in the early childhood sector.
• Specialist Diploma in Early Childhood Learning Support (SDELS).
• Good communication and inter-personal skills.
• Familiar with ordinary preschool curriculum and has prior exposure in supporting centres in coping with special needs children.
• Experienced in working with young children using English as a medium of instruction.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Duties

· Supporting Sales Team with ongoing existing customer compliance list requirements such as KYC, Supplier Due Diligence Compliance list, Supplier sustainability compliance, Supplier onboarding documents and Supplier Finance statements.

· Supporting Sales Team for RFP & RFI responses, working with internal stakeholders for technical and compliance matters.

· Follow up with customers’ request to support the AE on One time charge, Custom part Labour installation and material requests.

· Follow up with customers’ request to support the AE including budgetary quotation (especially basic services like interconnections).

· Supporting Sales Team on coordination and following up on termination and renewal request.

· Supporting Sales Team with SFDC usage leading to the generation of Sales Order Forms.

Skills

· Salesforce, Excel and Power Point knowledge and experience is required.

· 3+ years of experience in Sales Admin / Quote Support, preferably in IT/Telco/Data Centre industries.

- Experience in Siebel & Salesforce will be required

· Post-secondary or equivalent qualification, preferably in IT/Technology related field.

· Able to communicate fluently in spoken and written English and be customer focused.

· Able to handle urgencies and be adaptive in a fast-paced environment.

We are hiring a technical support sepcialist with following Skills with 5 years’ experience ( awning Pipe, Steel, beams,installation of small construction equipments)

1 Able to read and interpret structural drawing for awning and steel work .

2 Take onsite measurement

3 Cut and fit material (as per drawing)

4 Able to weld material

5 Have valid Singapore class 3 driving license

6 Other job tasks when allocated by supervisor

7 Good knowledge of gas cutting and handle torch.

8 Able to do long working hours (able to work on Saturday and Sunday )

9 Able to carry weight manually ( 20KG to 25 KG )

10 must have construction safety supervisor course.

11 open for all nationality (Singaporean/ PR are preferred)

Send your Resume to: [email protected]

GENERAL OVERVIEW

The incumbent reports to the Information Systems Manager and will provide 1st level helpdesk and end user support and assist in the 2nd level support for infrastructure services. He/She will also perform daily server room operation, site related end user support and also support site related projects.

This position will be based at Jurong Island.

ROLES AND RESPONSIBILITIES

Provide 1st and 2nd level support

• Technical assistance and support for incoming IT Helpdesk and End User desktop queries and problems.
• Laptop/desktop/peripherals hardware and software technical support.
• Windows 7/10, Windows server, file/print/scan services, Outlook/Office 2016, Office365 suite, 2FA, LAN\WAN/Wireless network connectivity, VPN, mobile devices, meeting room audio/video conferencing systems, PABX and basic application troubleshooting.
• Perform PC/Laptop Refresh, Onboarding and off boarding of users and ensure asset inventory tracking is updated.
• Escalate issues to OEM/vendors and follow-up until the resolution of the problem.
• Out-Of-Office-Hours On-Call support.

Systems administration and maintenance

• Provide Wintel server, Active Directory, GPO, WSUS, Software deployment and system administration.
• Liaise with external vendors for any related hardware/software maintenance and services.
• Perform Installation/Configuration/Monitoring/Patching/Upgrades of desktops, servers, operating systems, antivirus, databases and other system related software.
• Participate in disaster recovery testing.

IT governance & documentation

• Involve in regular review and update of infrastructure policies, procedures and system documentation to ensure compliance.
• Plan and conduct end-users training as needed.
• Conduct quarterly IT asset counts.

REQUIREMENTS

1. Degree/Diploma in Electronic/Computer Engineering or Computer Studies or equivalent.
2. Certification in ITIL foundation, Microsoft 365 or MCSA are advantageous.
3. At least 2 years of working experience in IT helpdesk providing 1st level and 2nd level end user desktop support.
4. Strong experience in End user hardware and software technical support, Windows 7/10, Office 365 administration and Active Directory.
5. Experience in networking, storage and database administration.
6. Able to work on a rotating 2nd level Out-Of-Office-Hours support On-Call basis.
7. Knowledge of ITIL operation.
8. Strong analytical skills, ability to work independently and in a team environment.
9. Possesses good attitude, good interpersonal and communication skills.

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirement/Skillsets:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

EA License: R1873481

Company EA License: 11C4879

Purpose: To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and compliance with VDL/ETG standards and roadmap.

Key Area of Responsibilities:

• Maintain and update all information technology (IT) systems, devices and peripherals, within the company to ensure stable and reliable performance.
• Maintain and update the company’s network infrastructure and adhere to the parameters & static address tables according to the One-ETG standard.
• Trouble-shoot and resolve all IT-related technical issues and prevent re-occurrences.
• Ensure security and proper access control of all IT systems, networks and data, so that they are free from malware, spyware, hacking, illegal software and unauthorized access.
• Create regular backups of all relevant company data and store it safely, to ensure Business Continuity, in case of systems and/or network outage.
• Research and benchmark new developments in the IT industry, and propose improvements to business processes to save costs and drive for better efficiency and productivity.
• Source, communicate and manage external parties or service providers that provide service support and maintenance to operational IT matters.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Degree in Computer Science/Electrical and Electronic Engineering or other relevant field.
• Minimum 3 years of working as a system support engineer in the semiconductor industry or other similar roles.
• Proficient in Microsoft Excel functions
• Good communication skills

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Please submit your application on https://smrtr.io/pmz6d. Applications submitted on MCF will be ignored.

About CyberArk
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

What you will do

Provide expert technical support for the company’s worldwide enterprise customers and partners. Maintaining the highest level of expertise throughout all company products, including integration of CyberArk products with 3rd party enterprise systems. Perform advanced analysis, troubleshooting, problem isolation of customers and partners issues and requests. Sustaining a high level of customer relations whilst managing multiple cases simultaneously. You will be joining a team of highly skilled technical specialists providing our global customers and partners with a 24/7 support service.

Responsibilities

As an Associate Support Engineer at CyberArk, your key duties and responsibilities will include:

• Troubleshoot and resolve complex, critical and sensitive support issues both over the phone, electronically and occasionally over remote sessions.
• Collaborate efficiently with your Support colleagues, both in region and globally.
• Escalate critical issues and roadblocks to the various available internal escalation paths.
• Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
• Reproduce customer issues and, if needed, document solutions to known/common issues.
• Learning and accumulating knowledge on new technologies, and act as a multiplier.
• Availability to be on call after hours and on weekends on occasion.
• Diagnose and troubleshoot technical issues through documented procedures
• Responsible for the monitoring of incoming Calls/Emails and handle customer requests within the prescribed SLA
• Able to work in a competitive environment and meet the KPIs (Productivity, CSAT, TTC,IR,FR,KM, etc.)
• Compliant with Support Quality and Audit Policies, processes and procedures regarding Case handling, installations, escalations etc.
• Acting as a customer advocate, prioritizing and managing assigned cases and escalations in queue with little.
• To keep customers up to date with progress, manage expectations and to liaise with team members and management in an appropriate manner
• Able to multi-task, switch between tasks quickly; handle calls, emails etc.
• Take ownership and control of an issue and ask supervisor or SME assistance as needed to continuously improve the support service and maintain a high level of customer satisfaction
• Manage all assigned tasks and solve problems in a timely manner
• Engaging with the cross functional teams like enablement, escalations, operations and R&D to build, drive and improve tools and processes for quicker issue resolution.

What you need to succeed

• Any degree in I.T, Technology, CyberSecurity
• Knowledge of troubleshooting tools and technologies
• Strong written and verbal communication skills
• Excellent customer service skills that build high level of customer satisfaction
• Ability to multi-task and react to shifting priorities and balance department responsibilities.
• Demonstrate logical thinking, creative problem-solving approach and strong analytical skill.
• Knowledge of Windows OS and proficiency in Linux/*Nix OS
• Applicable technical and troubleshooting skills.
• Capable of understanding the technical aspects of a complex system
• Strong ability to troubleshoot issues and provide resolution
• Ability and desire to learn and work independently as well as in a team
• Ability to manage time well and meet multiple deadlines in a sometimes hectic environment

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

We are looking for a proactive and technically skilled Application Support Engineer to manage and maintain critical applications, ensuring seamless functionality and user satisfaction. This role is vital to providing first-level application support, performing routine maintenance, managing incidents, and collaborating with IT and development teams to deliver robust application solutions.

Expertise in troubleshooting and resolving application issues, deploying and testing updates in development and UAT environments, and ensuring applications run efficiently and securely in production. With a solid understanding of technologies such as Java (Spring Boot), JavaScript, React.js, RESTful APIs, and OracleSQL, as well as operating environments like RedHat/Linux, you will play a key role in maintaining and optimizing application performance.

Key Responsibilities:

Application Support

• Provide first-level support for application-related issues.
• Troubleshoot and resolve technical problems promptly.
• Escalate complex issues to higher-level support or development teams as needed.

Routine Maintenance

• Perform regular maintenance tasks such as updates, patches, and backups. And code changes
• Deploy and test application in DEV and UAT before deploy to prod
• Ensure applications are running efficiently and securely.

User Assistance

• Assist end-users with application-related queries and issues.
• Provide basic training and guidance on application usage.
• Document common issues and solutions for future reference.

Incident Management:

• Track and manage incidents using a ticketing system.
• Ensure timely resolution of incidents and communicate status updates to users.
• Participate in incident reviews and contribute to continuous improvement efforts.

Collaboration:

• Work closely with other IT teams to ensure seamless application integration and functionality.
• Collaborate with development teams to understand application changes and updates.
• Coordinate with third-party vendors for application support and maintenance

Preferred skill:

Java, JavaScript, Java (Spring boot), Corba, Maven, JSP, ActiveMQ, Oracle SQL, SSH, Redhat/Linux, Debugging, React.js, Compiling, Software Architect Design, CI/CD, HTML, RESTful API.

Shortlisted candidate will be notified.

Our client, one of Asia-Pacific’s leading organizations is looking for:

Test Analyst

Responsibilities:

• Test schedule planning, test scenario creation, test environment preparation, data preparation, etc.
• UAT issue management (managing tickets) and tracking till solving them
• UAT progress monitoring and reviewing the results
• Regular reporting to Program Manager and Area PM

Requirements:

• Experience in planning UAT such as creating UAT plans, developing UAT schedule, bridging communication among multiple stakeholders, etc.
• Experience in executing UAT such as monitoring progress, UAT issue solving, test result validation, etc.
• Experience in core banking system projects including accounting system from user side

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Test Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Job Title: After Sales Support Executive

Location: Singapore

Employment Type: Full-Time

Department: After Sales Department

Reports To: Head of After Sales

Salary Range: $3,500 to $4,000 Monthly

Job Highlights:

• Be part of a global leading wellness brand, Technogym, that powers Olympic athletes and is trusted by luxury gyms, health clubs, and elite sports teams worldwide.
• Be part of a high performing team that challenges individual growth while continuously innovating in the fitness and wellness industry.
• Access Technogym world-class fitness equipment for personal training as part of our staff benefits.

About the Company
SE Active is the exclusive partner for Technogym in Singapore & Malaysia, managing everything from equipment sales to after-sales services and warranty protection. SE Active aims to be the market leader in offering total wellness solutions in both countries, with a customer-first approach to meet fitness and wellness needs. The company's focus is on growing the brand's presence and anchoring market dominance while providing the Technogym experience by embodying its core values.

About Technogym

For more than 40 years, we at Technogym have been helping people live healthier and happier lives. If 50 million people in the world train on our equipment every day, it’s not just a matter of chance. We are the global experts of wellness, be it for fitness, health, or sports. Reaching over 100 countries in the world, Technogym has brought wellness through movement to thousands of locations around the world. Technogym produces top-notch fitness equipment found in luxury property gyms and has been the Official Supplier of the Olympic Games for nine consecutive editions, from Sydney 2000 to Paris 2024, supporting Olympic athletes in their quest for excellence.

Job Overview:

We are looking for an After Sales Support Executive to fill a critical role in ensuring customer satisfaction and operational efficiency by managing technical schedules of our field engineers, spare parts, and customer support processes. This position requires a proactive individual who can handle a variety of responsibilities, from coordinating field engineers and maintaining service contracts to resolving customer issues and managing logistics. The ideal candidate is highly organized, customer-focused, and possesses strong negotiation and relationship-building skills. If you're passionate about technology, fitness, and providing outstanding customer service, we would love to hear from you!

Responsibilities:

Team Scheduling & Resource Management

• Lead and manage forecasting and planning of the technical team’s schedules for installations, maintenance, repairs, troubleshooting, and other after-sales processes.
• Ensure the technical team’s schedules are efficient and adequately resourced.

Spare Parts Management

• Oversee requirements for spare parts and tool purchases.
• Submit warranty queries for spare parts to Technogym prior to customer replacements.
• Prepare monthly warranty claim reports and ensure accurate submission to Technogym.
• Arrange the shipment of faulty electronic parts to Technogym via FedEx for warranty approvals and refunds.

Customer Engagement & Service Excellence

• Manage client opportunities through all stages: client communication, proposal submission, contract negotiation, and maintaining accurate records in real-time.
• Ensure high levels of customer retention for existing service contracts.
• Guarantee timely and thorough resolution of client-reported issues via telephone, email, or other support channels.
• Schedule on-site visits for field engineers, including third-party service providers as necessary.
• Provide professional, high-standard support to guarantee customer satisfaction (e.g., first-time fix rates, responsiveness).

Quotations & Contract Management

• Prepare and send quotations to customers.
• Manage customer inquiries and ensure professional handling of support requests.

Logistics & Inventory Management

• Coordinate deliveries of equipment and accessories from the logistics warehouse.
• Manage spare parts inventory and ensure proper tracking and labelling of spare parts packages.
• Source local suppliers for non-Technogym parts, including upholstery shops, cable fabrications, and other specialized needs.

General Support

• Perform other ad-hoc duties and provide office support as required by the company.

Requirements:

• 3–4 years of relevant working experience.
• Some background in telesales is preferred.
• Experience in handling contracts, preparing quotations, and negotiation.
• Strong customer-oriented mindset with excellent problem-solving skills.
• Ability to work well with diverse personalities, including challenging clients.
• Exceptional negotiation and relationship-building skills.
• Highly organized, detail-oriented, and capable of multitasking effectively.

Alignment with our Core Values:

• Refinement: Living in curiosity to drive excellence and improve processes.
  • Behaviours: Curiosity and Process Driven.
• Respect: Respecting others and oneself, with humility in approach.
  • Behaviours: Humility and Self-Worth.
• Reliability: Actions following sincere commitments, accountable for words and actions.
  • Behaviours: Sincerity and Accountability.
• Relentlessness: Challenging what’s possible, thriving despite challenges.
  • Behaviours: Possibility & Resilience.
• Resourcefulness: Being creative and proactive in adding value.
  • Behaviours: Proactiveness & Creativeness.