Functional SAP HR Analyst

Required skills:

• Fresh Graduates, especially IT related modules
• IT/Computer Science degree/diploma background.
• Knowledgeable in SQL and any programming language

Job Description:

• Will be part of the IT functional team.
• Will learn the usage of SAP HR System, and perform IT testing of various functionalities within the SAP HR system.
• Will learn the usage of SAP ENABLE NOW to create training material.
• Will be exposed to the project's processes of how system investigation of reported issues is done.
• Will shadow the team on how they implement system changes as part of client's Change Request and learn how to do solution design work.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

Team Introduction

The Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within Product Strategy & Operations team. Its mission is to provide Best in class advertising experience by ensuring excellence in customer service and streamlining processes & tools to ensure smooth operations.

The team collaborates with Sales to provide post-sales support and works closely with the product team on product improvement through feature requests and management of bugs.

Responsibilities

- Scope and drive global strategic projects on CSAT, Advertiser retention and Loyalty programs for our advertiser base

- Partner with regional operations and product specialist teams on global workflows and high complexity case escalation workflows

- Act as a POC for assigned regions workflow feedback and work with operations leaders to fix gaps across upstream and downstream processes

- Optimise 24/7 service delivery ensure set KPIS are met and exceeded, partner closely with Support Operations functions like Quality, Training & Workforce management

- Manage basic data scoping and analysis activities across topline metrics to feed into larger Continuous Improvement projects

- Monitor tool performance metrics consistently to ensure high uptime, rapid ticket resolution, and overall operational efficiency.

- Establish feedback loops with the support team to continuously refine tool functionalities based on real-world challenges and advertiser requirements.

- Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.

- Gather insights from various channels (internal and external teams) QA and amalgamate them for actionable insights

- Gathering industry knowledge and best practices to Efficiency and Effectiveness metrics/KPIS

- Gather and integrate feedback from users to facilitate continuous reporting loops

- Analyze data and feedback to identify trends and opportunities for improving tools and the overall advertiser experience.

- Identify relevant data sources, extract data for analysis, and apply analytics tools independently to generate insights.

- Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.

Minimum Qualifications

- BA/BS degree or above; or working experience in Analytics

- 4+ years of product operations experience with digital ad products or on saas platforms

- A commercial mindset with experience building business cases from market research and analysis;

- Strong data and business analysis ability, analytical mind, and good data skills; comfortable with spreadsheets;

- Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;

Preferred Qualification

- A fast learner and self-starter who gets to the point quickly with a good sense of judgment and original thinking

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:

• Act as the Subject Matter Expert for the Supply Chain Finance platform and ecosystem, providing support to bank users.
• Oversee the end-to-end management of production incidents and service requests related to the Supply Chain Finance platform, including tasks such as ticket creation, hosting weekly progress meetings for unresolved issues, and coordinating data extraction with internal teams.
• Provide in-depth support and troubleshooting for production incidents related to the Supply Chain Finance platform, coordinating with both internal and external stakeholders to conduct impact analysis, develop workarounds, and perform root cause analysis.
• Work with the System Owner / Incident Manager to build on the Operational Knowledge Base / incident process management focusing on Supply Chain Finance ecosystem.
• Responsible for the creation and maintenance of documentation, working with project teams to gather knowledge on new enhancements and releases within the Supply Chain Finance ecosystem.
• Responsible for validation of the platform after any scheduled / unscheduled patching of the Supply Chain Finance ecosystem.
• Manage the platform and coordinate with internal stakeholders during Disaster Recovery exercises.
• Execute system configuration changes related to the Supply Chain Finance platform.

Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, Finance, or Economics.
• A minimum of 9 years of experience in application or system support, preferably within the finance industry.
• Strong functional knowledge of Supplier Finance, Accounts Receivables Purchase, and Dynamic Discounting products, including middle office and back-office operations like funding and payments.
• Familiarity with the Finshare Platform developed by Premium Technology.
• Experience in supporting enterprise applications, collaborating with various functions (developers, infrastructure, service desk), and working with business users.
• Solid understanding and proficiency in scripting languages such as DOS and Shell scripting.
• Demonstrate sound judgment when reviewing problems and making recommendations or decisions.
• Self-motivated with a strong work ethic, committed to delivering high-quality work within set deadlines.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24933

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gPvfG35p

• Concrete project timeline
• Decisions making for SAP MM WM solutioning

About the company

Our client is a market leader in their industry that spans across more than 20 countries across Asia. Due to rapid expansion, they are looking for a SAP MM/WM Analyst / SAP MM / WM Consultant to join their team in Singapore.

About the job

Your role involves:

Engaging with business stakeholders, translating function specifications to technical solutions

Leading end to end SAP MM / WM project enhancement implementation rollouts on a regional scale

Handling support and change request for SAP MM / WM

Working closely with the other SAP team members to ensure integration with other modules (SAP PP, QM, SD, and FICO) is carried out smoothly

Developing training materials and conduct training

Managing external vendors, ensure that SLA is being adhered to

Skills and experience required

As a successful applicant, you will have at least 5 years of experience in SAP MM. You should have led at least 1 end to end SAP projects across Asia. At least 5 years of experience in engaging external vendors or business stakeholders directly at a regional level.

Candidates with exposure to integration with out modules such as (SAP SD, PP, QM, and FICO) will be of added advantage.

Whats on offer

This is an excellent opportunity to join an established Europe based MNC and you will get the opportunity to lead high value projects with global exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gPvfG35p (EA: 94C3609/ R1219669)

Details of the Division and Team:

Loans & Structured Credit SEA is a part of Global Financing & Credit Trading, Asia that covers a wide range of financing transactions for SE Asia corporate clients, including private credit and corporate loans, across senior and mezzanine parts of the capital structure.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Carry out detailed credit and financial analysis
• Prepare credit memos, financial modelling, scenario analysis for senior / mezzanine loans to corporates
• Interact with Corporate Finance and C-suite personnel alongside senior DB team members to diligence underlying companies, assess the transaction, and to execute trades
• Assist the team with various internal approval processes during execution
• Ongoing monitoring of existing positions

Your skills and experience:

• Minimum 3 years experience in structured loans, working for an Investment Bank
• Experience in SEA syndicated loans, pre-IPO financing and illiquid share-backed margin loans, across high yield, corporate and sponsor space.
• Experience in financial modeling across manufacturing companies, services sector, real estate and natural resources
• Experience in carrying out deep dive credit analysis, financial modeling for companies across various sectors
• Ability to understand and analyse financial statements, accounting background.
• Good communication skills, analytical and detailed oriented

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Position: Aftersales Support Executive

Working location : Boon Lay ( office)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Working Location: Jurong
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Contract: 11 months

Location: City Hall

Responsibilities

• Data extraction, compilation, entry and editing
• Survey preparation and call-chasing for returns
• Administrative duties

Requirements

• A-levels or Diploma
• Min. 6 months of admin & outbound call experience
• Proficient in Microsoft Office, especially Excel
• Good communication / customer service skills
• Able to read and understand basic financial statements

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/10098

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Singapore Based (Bencoolen)
• Mon to Sat, 6 Days work week, 9am - 6pm
• Salary: $2,500
• Min 2 years experiece in related field; Hands-on experience with eCom Marketplace Channel
• Career Progression Opportunities

Responsibilities

Process E-commerce order and inventory updating

• Orders processing in various e-commerce in a timely and accurately manner.
• Handle all customers’ enquiries received
• Familiar with Shopee, Lazada, Tik Tok and website etc
• Regularly update and ensure adequate inventory levels

Set-up and manage website and e-commerce sales/promotion

• Manage and assist in the product content, images, promotion mechanics and pricing update/ upload on the eCommerce Channels and website
• Overall manage / edit product descriptions and pictures for online platforms
• Promote and manage online sales and presence.

Provide Social Media support campaign

• Manage the Group’s digital marketing front: Facebook, Instagram, Google (Analytics and Ads) - includes content creation and analysis of each campaign’s data
• Any other ad-hoc duties as assigned by Management

Retail support

• Serve walk-in customers at our physical retail store
• Display and replenish stocks for other retail outlets
• Pick and prepare goods for delivery

Requirement

• Min 2 years experiece in related field
• Hands-on experience with eCom Marketplace Channel

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

• Contribute to IT projects for Antaes clients
• Troubleshoot and resolve issues related to SAP Ariba modules, including procurement, sourcing, contracts, and supplier management.
• Serve as the point of contact for end-user support, ensuring timely and effective issue resolution.
• Monitor system performance, and liaise with IT teams and external partners to address complex challenges.
• Develop and deliver comprehensive training programs and materials for end-users to enhance their understanding and use of SAP Ariba.
• Conduct regular training sessions, both virtual and in-person, tailored to user needs and proficiency levels.
• Create and maintain detailed documentation, user guides, and FAQs to support training initiatives and user self-service.
• Collaborate with stakeholders to gather feedback, identify process inefficiencies, and recommend enhancements.
• Stay up-to-date with the latest SAP Ariba updates, features, and best practices to ensure the organization maximizes the platform’s capabilities.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

• Bachelor's degree in Information System, Business Administration, or a related field
• Minimum related working experience of 2-3 years
• Strong understanding of SAP Ariba modules, functionality, and integrations.
• Excellent communication and interpersonal skills for effective training delivery and user interaction.
• Ability to create clear, user-friendly training materials and documentation.
• Problem-solving mindset and the ability to work both independently and collaboratively.
• SAP Ariba certification or relevant training is a plus
• Please note that this is a short term role (3-4 months only)

As a Business Analyst, you will be responsible for the following:

• Prepare documentation of processes, workflows or business requirements

• Participate in discussions to bridge the gaps between business and IT team, you are the key person to articulate clearly the business requirements to the technical team and technical proposition to business context

• Support Manager in performing gap analysis, test planning and deployment planning, and ensure the right implementation of IT solution to meet the business needs

• Perform Functional and SIT Testing before release to UAT for User Testing

• Perform User Acceptance Test Planning & automated and manual testing

• Assist to assess vendors in ensuring deliveries from vendors and developers meets standards and user requirements.

• Knowledge of API integrations and data workflows in mobile and web applications. Collaborate with stakeholders to gather, document, and analyse business requirements.

• Translate business needs into detailed technical specifications for development teams.

• Work closely with developers, testers, and project managers to ensure seamless project delivery.

• Assist in the development and implementation of mobile and web applications.

• Conduct gap analysis and ensure alignment between business needs and technical solutions.

• Create process flow diagrams, user stories, and business case documentation.

• Facilitate meetings and workshops to gather insights and feedback from stakeholders.

• Ensure that deliverables meet quality standards and align with the overall project timeline.

• Support UAT (User Acceptance Testing) by preparing test cases and ensuring business requirements are met.

• Communicate project progress and any potential risks to stakeholders in a timely manner.

Requirements:

• Bachelor's degree in Business, IT, or a related field.

• 3-5 years of experience as a Business Analyst in mobile or web app development.

• Healthcare IT and work within the Healthcare Environment is as must.

• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.

• Ability to translate complex business processes into clear, actionable requirements.

• Experience with tools like JIRA, Confluence, Visio, or other process mapping tools.

• Excellent communication, analytical, and problem-solving skills.

• Ability to work collaboratively in a fast-paced environment.

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Parameta Solutions

Parameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services. The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting.

Job Duties:

▪ Working with a variety of stakeholders to translate regulatory drivers & customer needs into a data centric product specification.

▪ Map out complex data flows and understand the consistencies and differences across data attributes sourced from various systems.

▪ Work alongside Project Manager, Data Scientist and Product Lead (the Project Team) to shape new products.

▪ Produce clear business requirements and functional specification documentation.

▪ Work alongside Data Science and Data Engineering teams to comprehend and map our data landscape.

▪ Research and understand origination of Order and Trade data lineage.

▪ Liaise with Order Management and Trade Management technology and business teams to, list of values, formats etc).

▪ Align Data Product Pipeline with Commercial Business Objectives with a particular emphasis on Regulatory Technology products.

Communication:

▪ Communicates effectively and efficiently to internal and external stakeholders.

▪ Communicate to the Project Team on a regular basis by delivering progress reports both written and verbally.

▪ Coordinate and manage requirements capture, and review workshops with multiple stakeholders.

▪ Communicate with the wider technology teams to coordinate interdependencies and resolve issues.

Person Specification:

▪ Personable and engaging.

▪ Excellent communication skills, both written and oral.

▪ Ability to forge productive working relationships with various teams within the organisation.

▪ Ability to prioritise workload to meet deadlines and work effectively under pressure.

▪ Logical and structured approach to problem solving.

▪ Numerate and analytical.

▪ Adaptable, reacting to project adjustments and alterations promptly and efficiently.

▪ Proven data analysis skills with real time data.

▪ Fastidious with an excellent attention to detail.

▪ A keen and proactive “self-starter”, happy to go the extra mile.

Knowledge & Experience

▪ Experience within OTC Markets working with OTC Data.

▪ Up to date with market data opportunities in the regulatory tech space (MIFID, MAR, FRTB, Trade Surveillance, Record Keeping etc).

▪ Detailed knowledge of trade, order and execution lifecycles from a data and messaging perspective.

▪ Familiar with various execution methods used in the Inter Dealer Broker market (CLOB, Periodic Auction etc).

▪ Extensive cross asset / product experience (Rates, FX, Energy & Commodities, Fixed Income, Credit etc).

▪ Comfortable working with an Agile methodology building rapid prototype(s).

▪ Extensive experience with JIRA, Confluence.

▪ Complete proficiency in SQL.

▪ Strong proficiency in Python & R.

▪ Demonstrable knowledge of FIX protocols and JSON messages a distinct advantage.

▪ Experience within the cloud space (AWS, EKS, GCP, Snowflake, ThoughtSpot) a bonus.

▪ BA Accreditation (PM-BMA, CBAP) preferred.

Asset Management Operations

We provide customized service to our clients and enable our business to grow the Asset Management franchise across traditional and alternative products. Our teams execute within a front to back operating model, delivering support across the client, product, and investment lifecycle. We also conduct risk oversight, provide change management, business intelligence, and market solutions for the division.

The Global Shareholder Services has teams in Chicago, London, Tokyo, Hong Kong and Singapore. We are responsible for the ongoing Client Services and Transfer Agent vendor management covering over 1,000 Goldman Sachs offshore mutual funds across a wide range of client types including Third Party Distributors, Banks, Institutions and High Net Worth individuals.

Role Summary & Responsibilities

As a Shareholder Services Asia Client Services Manager, you will work closely with Shareholder Services and relevant stakeholders across the region, managing investors / client facing teams to ensure service delivery is maintained at a highest quality. Additionally, you will support other Shareholder Services functions in onboarding new clients, protecting and maintaining existing clients. In addition, you will be collaborating with internal teams and service providers (e.g. transfer agents) to offer guidance and manage Services related solutions, and continuously enhancing our process in line with best market practice.

The Client Services role contributes to asset gathering, enhancing client engagement, identifies operational efficiencies opportunity, and differentiates through technology and, ultimately improving the client experience. You will also execute the Operations’ strategy and modernize the client experience.

You are expected to provide clear direction and leadership, whilst driving your team forward in promoting staff development and process improvement whilst also providing efficient service-level reporting and performance metrics.

Keys to this strategic role include a proactive and self-motivated attitude, strong communication skills, a thorough understanding of mutual fund Shareholder Servicing/Transfer Agent operations, and experience in selling/implementing technology and service solutions.

HOW YOU WILL FULFILL YOUR POTENTIAL

Plan and lead the end to end process of implementation & transition events including client onboarding and change, asset take-on / take-off activities, and account terminations.

• Project-management approach to client onboarding & change events including complex portfolio structures across the asset classes.
• Partner with Shareholder Services team colleagues and in some instances sales organization to ensure a seamless client onboarding from front to back and liaise with multiple parties to bring about execution of a transaction
• Communicate with internal & external parties and teams, provide advice and consulting with all participant parties on all aspects of onboarding and change events.
• Ensure due diligence is performed on new clients to comply with “Know Your Customer” regulations
• Develop expertise in the Firm's Anti Money Laundering/Customer Identification Program due diligence policies involving country specific requirements
• Satisfy the responsibility for completing detailed reviews of documentation for existing clients, including legal agreements and organizational documents
• Becoming commercially aware and understand the nature of the business you participate in while at the same time ensuring consistent adherence to all Goldman Sachs CIP standards
• Displaying a strong ability to influence the Asset management business by serving as a liaison between Anti-Money Laundering Compliance and Sales teams
• Engage in opportunities to review processes, analyze information, make recommendations, and implement and monitor procedure enhancements
• Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact
• Proven analytical and problem solving skills with meticulous attention to detail to enable the ability to communicate complex items to a wide array of internal counterparties
• Self-motivated and proactive team player who takes ownership and accountability of projects, and has strong organizational skills to effectively manage competing priorities
• Flexible and able to work well under pressure in a team environment

Basic Qualifications

• Bachelor’s degree or equivalent
• Minimum of 1 year financial industry experience (AML / KYC or other Client Onboarding Regulatory experience a plus)
• Highly motivated and results orientated
• Have a high level of self-initiative to challenge and improve processes
• Strong understanding of risk and control framework in operations
• Has strong interpersonal skills to establish Business and Federation relationships
• Able to manage multiple tasks or projects and manage deadlines effectively
• Strong team player

Preferred Qualifications

• Business level in both written and spoken Mandarin to cover different markets and deal with existing clients to comply with AML/KYC regulations and interact with our external stakeholders

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Job Responsibilities:

This is a regional HQ role, and the person will work as an individual contributor, reporting into the Operational Risk Governance team within ARMO-ORM (Risk Management Office for Asia – Operational Risk Management). The person will be responsible for supporting overall operational risk governance enhancement to realise effective 2nd line oversight to regional branches in APAC (excl. Japan and China). Main job responsibilities include but not limited to;

• Support overall annual Risk and Controls Self-Assessment (RCSA) and Controls Testing exercise through review and challenge across APAC branches, including governance and oversight of frameworks
• Support Self-Identified Issues (SII) management in APAC region. This includes management of overall framework, conducting training and awareness sessions, issues consolidation and reporting
• Support in organising and providing 2nd line review of the APAC Regional Risk Management Committee (RMC) materials for operational risk topics
• Manage and coordinate annual Global Control Self-Assessment (GCSA) exercise for all APAC branches and support initiatives for future enhancement in collaboration with Tokyo Head Office
• Maintain and analyse Key Risk Indicator (KRI) and Risk Dashboard from regional SMEs (Subject Matter Expert)
• Support management of Risk Champion model in APAC region, including updates of materials and conducting training sessions
• Support 1st line business units as appointed Risk Partner in operational risk matters including review of Third-Party Risk Management assessments
• Work closely with regional SMEs and Branches to enhance risk management tools and frameworks
• Provide guidance and support to APAC branches in operational risk matters and complying with local regulatory requirements

Second Line for Operational Risk Management will include but not limited to;

Operational Risk Governance and Strategy

• Develop, review and maintain the Operational Risk Management Governance frameworks, processes and methodologies in line with regulatory requirements, MUFG policies, and industry best practices
• Support the roll-out of regional standards to APAC branches to uplift the branch operational risk management, enabling branches to manage operational risk in a standardized and systematic manner
• Support to develop and implement region wide initiatives to embed sound risk culture

Risk Management and Audit

• Monitor open issues (incl. regulatory and audit issues, SII), identify high risk issues, review remediation actions and report to management and key committees
• Conduct ongoing review and challenge as 2nd line, through review of operational risk metrics (KRIs), RCSA, risk event, incident to identify systemic/thematic risk concerns that warrant deeper analysis and escalation to senior management
• Work with 1st line / relevant Function Units / APAC branches to implement necessary operational risk management tools and provide regular training and education
• Ensure proper operational risk system implementation and adherence to reporting rules and guidelines
• Support in organising and preparing the presentation for regional risk management committee

General

• Support in executing necessary training on policies and standards
• Work in partnership with Head Office, various branches and departments to support the implementation of global, regional and local projects
• Provide advisory for various operational risk management activities

Job Requirements:

• At least 1 year of relevant hands-on experience in operational risk management especially in the area of RCSA, Controls Testing and Issues Management. Experience in Financial service, regional role .
• Experience in KRIs, risk metrics development and operationalization
• Experience in relevant operational risk regulations in the Asian region and understanding of industry trends/best practices and knowledge of operational risk standards
• Relevant experience in Operational Risk System Infrastructure implementation (OpenPage) for various Operational Risk modules; KRIs, Risk Control Self-Assessment (RCSA), Issue Management of Self-Identified Issues (SII) will be a strong plus
• Good communication skills to build effective partnership with key stakeholders through various collaboration / negotiation
• Ability to work effectively in a team environment, and takes initiatives to collaborate and challenge status quo, and adaptable to embrace new changes
• Proficient in MS Office (Excel, PowerPoint)
• Self-driven individual with good attention to detail and accuracy

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10067892

Job Discription:

o Support the preparation and review of financial statements for Australia, New Zealand, Japan and Taiwan, ensuring accuracy, and alignment with accounting standards.

o Prepare and file various reports such as taxable payments annual reports, to meet income reporting obligations across APAC countries.

o Collaborate with global data teams, using SQL and query builder to reconcile data with financial records.

o Coordinate and compile essential documentation and financial records to ensure readiness for audits by APAC tax authorities.

o Review financial statements, tax return, transaction data, and other necessary documents to fulfil information requests from tax authorities.

o Conduct quarterly reviews of financial data and tax payments to ensure compliance with local statutory and tax requirements.

o Coordinate with cross-functional teams to resolve issues or discrepancies identified during audits and implement necessary corrective actions.

o Monitor and stay informed about regulatory changes across APAC that could impact tax reporting and compliance requirements.

Job Requirements

o 3-5 years of experience in financial reporting, tax compliance, or auditing, preferably within the APAC region.

o Bachelor’s degree in accounting, Finance, or a related field. A master’s degree or ACCA certification is a plus.

o Strong understanding of APAC tax laws, accounting standards, and compliance requirements.

o Excellent analytical skills, attention to detail, and the ability to manage and interpret large datasets.

o Proficiency in Excel, tax reporting tools, and financial systems.

o Strong organizational skills for managing multiple reports, audit documentation, and tax filings across APAC countries.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals.

ABOUT OUR ROLES IN GLOBAL BANKING & MARKETS OPERATIONS

Operations is at the core of Goldman Sachs. For every trade agreed, every new product launched or market entered, every transaction completed, it is Operations that enables business to flow. The Operations division partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm’s assets and its reputation. Operations span all product lines and markets.

The primary responsibility of the Stock Lending team is to offer day to day support for Stock Lending Desk in Asia.

The team acts in partnership with a wide variety of groups across the firm globally with daily interaction with the wider Operations teams, Technology, Legal and Compliance. Stock Lending Operations are heavily involved in new business initiatives and process improvement to streamline our support model.

JOB RESPONSIBILITIES

• To manage the life cycle processes of a stock loan borrow or loan. This encompasses pre-matching, settlement, recalls and collateralization.
• Interact with Traders, Operations, Legal, Compliance and Engineering teams to ensure that commercial opportunities can be facilitated under controlled conditions.
• Focus on client excellence both with internal and external counterparts.
• Compile and analyze metrics to assess process efficiency, to identify and drive improvement.
• Work independently, or with team members and management, on strategic projects and process improvement initiatives to reduce risk and/or improve client service delivery.

QUALIFICATIONS

• Bachelor’s degree or higher
• 1 year of prior work experience in a stock loan operations (or at least trade support or equities middle office)
• Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)
• Highly organized with exceptional attention to detail and follow-through
• Strong ability to manage multiple projects with competing deadlines
• Team player with positive attitude and strong work ethic
• Strong communication skills (written and verbal)
• Ability to work in a fast-paced environment
• Ability to adapt quickly to a variety of industries and businesses
• Ability to self-direct, analyze and evaluate and form independent judgments
• Ability to effectively interact and build relationships with senior management and global stakeholders
• Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information
• Integrity, ethical standards and sound judgment

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Job Description

• Work closely with PM to build proprietary systematic trading models to trade cross commodity products and/or other asset classes like equities.
• Work closely with Quant Strategist to build and maintain systematic trading platform, improve existing models and contribute to new trading ideas about the market.
• Prepare regular research papers, as needed, and ensure that the trading team stays updated with market trends and news.
• Produce ad hoc analysis based on short term market developments.
• Assist in the preparation of trading activity reports, evaluation and back test reviews.

Job Requirements

• Strong academic record in Computer Science, Statistics, Mathematics, Chemical Engineering, Finance, Economics, or a related field
• Strong mathematical and statistical modeling skills preferred
• Prior experience in a position applying advanced quantitative techniques in solving highly complex data intensive problems, in areas including fundamentals quantification, systematic trading strategy
• Ability to complete comprehensive commodities research
• Knowledge of derivatives, empirical anomalies, macroeconomic analysis and market micro-structure preferred
• Quick self-learner, able to work independently, under tight deadlines, under the guidance of PM
• Self-motivated, organized, good planning and coordination skills
• Highly proficient in Python, C# or other OOP languages
• Be able organize data efficiently and extract the most value out of them
• Excellent interpersonal and communication skills

ABOUT GOLDMAN SACHS

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals

Global Banking and Markets, Operations, Client On-Boarding: Are you looking to apply your quantitative skills whilst honing your skillsets to combat money laundering, terrorist financing, securities fraud and other financial crimes? Our Client Onboarding team is seeking an energetic, proactive, and detailed-oriented professional to support the KYC refresh function in the Singapore office; Main functional duty will be to ensure our clients' on-going adherence to applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) policies and regulatory requirements.

How you will fulfill your potential:

• Ensure due diligence is performed on existing clients to comply with AML/KYC regulations
• Develop expertise and execute Firm’s Anti-Money Laundering, Customer Due Diligence (CDD) policies and process
• Engage clients and internal business teams to obtain relevant CDD information and documentation
• Ensuring all communications are of the highest professional standard to maintain client service excellence
• Timely and effective escalation of potential issues and devising possible resolutions
• Take responsibility for delivering against committed timelines
• Participate in regular meetings with the program team to maintain clarity around workflow, understand changes to AML/KYC regulations and or expectations, and develop required reporting metrics and executional process

Skills

• Excellent written and verbal communication skills required to professionally and persuasively engage external clients and internal stakeholders
• Strong analytical and problem solving skills
• Proficiency in Microsoft Office e.g. Outlook, Word, Excel, Powerpoint
• Ability to work in a dynamic environment and changing requirement
• Excellent organizational skills with strong attention to detail given the regulatory nature of the role

Basic Qualifications

• Bachelor’s degree or equivalent
• Experience of AML/CDD requirements either via a Client Onboarding role or similar role including an understanding of all type of client structures and requirements such as hedge funds, private corporations, financial institutions, trusts, etc
• Minimum 1 year experience working in the financial industry or client facing role;
• Proven ability to work well in a global team environment

Preferred Qualifications

• Business to native level in written and spoken language for either Mandarin, Japanese or Korean to help existing foreign clients comply with AML/KYC regulatory requirements and interact with foreign external stakeholders

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Job Responsibilities

• Preparation of credit applications (such as renewals, change of conditions and miscellaneous applications), financial projections and spreadsheet, obligor grading and Self-Assessment.
• Evaluate and structure credit facilities to mitigate risks, provide guidance to Marketing teams in compliance with internal policies and regulatory requirements.
• Support Marketing teams in Problem Accounts Management, address queries and comments from auditors and regulators and implementation of audit recommendations.
• Due date management - Ensure timely completion of the above-mentioned credit applications and all other credit related due dates.

Job Requirements

• Bachelor’s Degree in Banking, Finance, Accountancy, or related discipline.
• Min. 3 years of relevant work experience in credit analysis in the corporate banking and finance industry.
• A team player who is detailed-oriented and has good analytical skill.
• Ability to work under pressure and tight deadlines.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About the role

Reporting to the BI Solutions Support Team Lead, this role will support internal stakeholders in Asia Pacific with all performance issues relating to back office BI applications, ensuring smooth operations while looking into potential process improvements.

What you will be doing

• Monitor and manage ticketing system effectively
• Perform analysis and troubleshooting of reported issues to identify root cause
• Collaborate and share knowledge with other team members to resolve issues and identify opportunities for improvement
• Prepare or update technical documents or user guides
• Participate in the enhancement and support of cyclical processes (e.g. annual budget, year opening processes)

The successful candidate

Essential

• At least a Bachelor's degree in Information Technology, Computer Science, Business Intelligence, or related field
• At least 2 years' experience in application support or similar roles
• Strong working experience in BI tools (e.g. Tableau, PowerBI)
• Working knowledge of MS SQL server and SQL scripting

Desirable

• Motivated, self-driven
• Meticulous and able to multi-task in a fast-paced environment
• Able to communicate clearly and effectively with all levels of users in English
• Open to learn and work with new technologies

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About Trust and Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team

As the Program Management and Reporting Lead, you will manage a high performing team that develops and implements operational reporting and support platform requirements serving User and Creator safety and support services. You will work cross-functionally with product managers, engineering, program managers, operations, data science, policy, and communications teams; to achieve operational excellence and enhance the product end experience.

Your team will be responsible for developing and monitoring performance metrics, conducting user support analysis and evolving the support platform for operational efficiency and improving the end user support services. You will establish tools and processes to effectively manage and resolve high priority issues raised from various input channels. You will lead the monitoring of trends, patterns, find gaps and come up with solutions to address them.

Based on your teams' findings, you will be using data and problem statements to influence other teams to make necessary improvements in safety and support services and processes.You are passionate about the user and creator support experience and switch readily from thinking strategically about problem definition to managing tactical investigation and resolution decisions. Your background and professional expertise are grounded in areas related to technical program management in user safety or platform management, and you have demonstrated this through a track record of achievements in the support operations space. You also have strong experience bringing out the best in a team and fostering a collaborative working style in a fast paced environment.

Responsibilities

• Build and lead a high-performing support enablement function, manage cross-team relations and optimize process & analysis procedures to deliver best-in-class safety and support services. - Self-identify gaps, problems, needs and come up with robust solutions.
• Responsible for translating analyses into real business outcomes with specific and tailored performance drive actions to ensure business targets are achieved.
• You'll collaborate with cross-functional partners (operations, product management, data analytics, engineering, policy) to identify, assess and resolve related issues in our products and processes.
• Provide thought leadership to the Global Safety & Support org and cross-functional stakeholders, partnering with Operations leads to converting raw data into actionable recommendations and strategies.
• You'll manage the performance and goals of your team, develop the roadmap, and take responsibility for key metrics.
• Support the development of measurement goals and benchmarks for the Global Safety & Support organization, helping teams to connect the work they're doing to measurable goals and to inform planning.

Minimum Qualifications

• You have experience in managing operations support in either Customer Service, Trust and Safety, or related areas such as management of social networking platforms.
• You have 5+ years of experience in managing and leading teams from diverse backgrounds and skillsets, including objective setting and performance reviews.
• You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams;

Preferred Qualifications

• You have the ability to work effectively under high pressure, strong interpersonal and communication skills to engage with different teams and senior leadership stakeholders;
• You have the ability to translate action steps into a systematic process;
• You're passionate about helping the user and creator community;

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

• Conduct comprehensive commercial due diligence and research on companies in the marine, energy, and commodities sectors.
• Prepare detailed profile reports covering company background, operations, financial status, performance, and market reputation.
• Develop concise final assessments and company ratings based on research findings and specific business needs.
• Collaborate with cross-regional teams, including counterparts in the UK, Americas, and Europe, to ensure high-quality research output.
• Maintain proactive communication with clients to understand and address their specific research and reporting requirements.
• Collect and analyze various data sources efficiently to meet tight deadlines for report delivery.
• Stay updated with global economic trends, current affairs, and industry developments relevant to the marine, energy, and commodities markets.
• Present findings and reports in clear, structured, and grammatically correct English, ensuring accuracy and coherence.

Requirements:

• Bachelor's degree in Business, Finance, or a related field, or an equivalent professional qualification.
• Minimum of 2-3 years of proven experience in a business or risk management capacity.
• Strong analytical skills, with the ability to interpret complex data and provide insightful conclusions.
• Excellent written and verbal communication skills, paired with an ability to work independently and under tight deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4WYR8Y7

Position: Aftersales Support Executive

Working location : Boon Lay ( office)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams (Training will be provided)
• Min. Diploma in Electrical and Electronic

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

The Supreme HR Advisory Pte Ltd

Reg No: R1988890

EA No: 14C7279

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuasx2 / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700-$3,200

Interested applicants can also send your resume to WA: +65 88278712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.