Business analyst- Market Risk Business analyst

Key Responsibilities :

- Gather business requirements through proactive and regular engagement with business SMEs and stakeholders; and analysis of regulations, current process, data and systems

- Turn requirements into structured Business/Data/Functional analysis documentation

- Exposure to project documentation as such BRD, FRD, test cases etc.

- Ensuring consistency with risk architectures

- Develop recommendations on best practice and design solutions for process improvements

- Develop strategies for gathering, reviewing and analyzing data requirements

- Define test cases and execute testing in UAT

- Define impact assessment (IA) tests and execute in IA phase

- Provide business and data analyses on business and regulatory requirements for Risk.

- Perform risk analysis activities to support the risk business processes and functional architecture.

Skills Required :

- Understanding of systems delivery lifecycles and delivery methodologies

- Excellent analytical and problem-solving skills

- Professional experience as business analysis in risk management systems

- Strong attention to detail and accuracy and timeliness of delivery

- Good understanding and experience of VaR methodology, capital calculations and market risk concepts

- Appreciation of systems and data architectures in Risk, preferably in Market Risk

- Effective stakeholder management

- Independent and able to work with little supervision

- Ability to communicate successfully

- Team players with high integrity

- Financial Services change experience in market risk management and preferably within the Investment Banking environment.

- Track record of defining clear and comprehensive requirements

Desktop Support Engineer (Band 1)

Working Location: Tuas / Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Techno-functional role, working with other Business Analyst in project team to gather business, functional and technical requirements, translating into documentation for developers. Documents include functional specification document, data mapping specification, technical design document, process documentation etc.
• Experience in operations support of business applications to business users.
• Able to work independently with minimal supervision.
• Work with QAs to perform and document SIT and UAT.
• Assist project manager with project administration.
• Bridge communication between onshore and offshore team.
• Able to multi-task, meet deadlines and work in a fast-paced environment.
• Experience with SQL and API.
• Strong communication skills with good command of English.
• Good understanding of Project Management and Agile methodology.

Your new company

Join a dynamic and forward-thinking financial services firm that is committed to innovation and excellence. This firm pride itself on fostering a collaborative and inclusive environment where every team member is valued. They are dedicated to providing top-notch services to our clients and continuously strive to be at the forefront of the financial industry.

Your new role

As part of the Credit Risk team, you will play a pivotal role in reviewing credit limit applications, performing customer due diligence checks, and assessing portfolios to aid in management decision-making. You will monitor customer portfolio risk levels, enforce margin call policies, and identify key risks that could impact the Group. Additionally, you will liaise with internal and external stakeholders on debt recovery matters, maintain and update operational manuals, and prepare periodic reports for regulators and management. Your contributions will be crucial in ensuring the stability and growth of our financial operations, making this a highly impactful and rewarding role.

What you need to succeed

To succeed in this role, you will have:

• At least 2 or more years of working experience in the securities industry with exposure to Options and Futures
• Good command of spoken and written English and Chinese.
• Self-starter who can handle stress, work independently and autonomously under a quick and spontaneous environment.
• Proficient in MS Office applications.

What you will get in return

In return for your dedication and hard work, you’ll be rewarded with:

• Competitive compensation package including a competitive performance-based bonus structure and consistent career development
• Opportunities to work with a market leading team
• Involvement in various up and coming exciting projects
• A supportive and collaborative work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new Governance position, please contact Jet Wong at +65 6027 2245 or email [email protected] for a confidential discussion on your career.

EA Registration No. R24124357

Company Registration No. 200609504D

EA License No. 07C3924

Business analyst Build & change management • Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders. • Specifications, workload estimates, planning, test scenarios, release documentation. • Coordinate user acceptance tests. • Monthly releases, following the team’s milestones for analysis, coding and testing. • Support the release roadmap in production. • Incidents and Requests management (business users and other IT teams) • Troubleshoot and fix issues/bugs. Qualifications and Profile • Experience as front office post trade business analyst or as a Calypso business analyst. • Experience on Front Office or Back Office systems (In-house or third party systems) • Understanding of financial assets and trade lifecycle particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data. • Experience in interfacing Front Office or Back Office systems with external systems. • Hands-on experience in implementation projects. • AGILE track record. The candidate should have analytical and problem solving skills, a pro-active mind-set, and proven ability to work individually under pressure. Team player with good interpersonal skills. Very good communication skills and keen to work with business users.

Strong working experience in Banking Capital Markets with Calypso applications

About Three Crowns

Three Crowns LLP is a law firm that was founded in 2014 by specialist international arbitration advocates in the belief that international disputes call for focused advice and advocacy. The firm engages primarily in complex, high-value disputes, and counts among its clients many industry leaders and sovereign states. The firm has grown significantly in each of its offices — London, Madrid, Paris, Singapore, and Washington DC — and now comprises over 160 people, including 18 partners. Across jurisdictions, it is regarded as a market leader.

The Role

The IT Senior Systems Analyst reports to the Senior IT Manager based in London. This role involves regular interaction with many of the firm’s partners, requiring comfort and ease in such an environment.

Primarily a day-to-day hands-on support role which includes limited management oversight and responsibility, the ideal candidate will have experience in a law firm environment, excellent communication skills, the ability to work under pressure while being approachable, and able to inspire confidence. The candidate ideally has experience in an ITIL-based support environment, leading local projects, and can analyse and resolve problems methodically and logically. The service desk function operates a ‘follow-the-sun’ model supporting customers across all regions.

Work hours are typically from 09:00 to 17:30. However, due to the international nature of the firm, flexibility is required to accommodate projects and Service Desk operations, including occasional international travel.

Responsiblities

• Day-to-day accountability for ensuring excellent service delivery firmwide.
• Acting as the first point of escalation of problems raised by the local team and customer related issues.
• Delivering end-to-end support in accordance with IT service management procedures.
• Deputise to the Senior IT Manager in his absence or during their non-working day.
• Identifying improvement opportunities and work with line management to implement programs that enhance Service Desk operations, customer satisfaction, and overall usage of the firm's technology products and services.
• Monitoring queues, calls, and interactions of the Service Desk, and escalations to ensure that all interactions and escalations meet established criteria.
• Proactively learning and training other staff members on new products and services.
• Ensuring that IT asset inventories are maintained, and records are kept up to date.
• Undertake the production and maintenance of technical documentation and articles for the knowledge base.
• Collaborating and manage third-party support and service vendors to ensure that the applications stay operational.
• Performing technical L1 and L2 support functions via phone, remote connection, and deskside visits, as required.

Skills and Knowledge

• A minimum of three years of experience within legal IT.
• Experience in incident, request, major incident, and problem management.
• Experience working within an ITSM tool, with reporting and monitoring skills.
• Experience with leading small improvement projects/initiatives.
• Solid technical knowledge of Windows 10, Teams, Active Directory / Azure AD, Exchange, Intune and Microsoft Office 365 suite.
• Knowledge of remote working technologies.
• Technical knowledge and support of video conferencing systems.
• Configuration, and diagnostics of a laptop, mobile device or tablet - familiarity with Lenovo and apple ecosystem is advantageous.
• Experience with legal industry applications – iManage, BigHand, Aderant, Intapp, Workshare, InterAction, and Template Management systems.

Personal Qualities

• Demonstrate strong customer service skills with the ability to empathise with customers, and to resolve conflicts.
• Demonstrate the ability to work independently.
• Self-starter and pro-active working practices.
• Excellent written and oral communication skills.
• Effective prioritisation skills with the ability to manage multiple high priority initiatives in a fast paced, highly technical environment.
• Excellent analytical skills.
• Successfully perform the administrative responsibilities of this position.

Leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.

Your new role

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What you'll need to succeed

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript, Mainframe.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC.
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

Do note that these roles are only open to candidates currently residing in Singapore.

Please reach out to me at [email protected] with your latest CV for a confidential discussion.

Have A Great Week!

Registration ID No. R1984348

EA License number: 07C3924

Company Registration No. 200609504D

We are looking for a highly skilled Business Analyst with experience in venture capital to join our team. The ideal candidate will have a strong background in business analysis, financial modeling, and market research, with the ability to analyze investment opportunities, evaluate business performance, and support strategic decision-making.

Conduct in-depth market research to identify emerging trends, investment opportunities, and competitive analysis.

Analyze financial statements, business models, and market data to provide insights on potential investments.

Prepare detailed reports, presentations, and investment proposals for senior management and stakeholders.

Work closely with the investment team to evaluate and track the performance of portfolio companies.

Develop financial models to assess business valuation, ROI, and risk analysis.

Assist in due diligence processes by gathering and reviewing relevant information and documents.

Collaborate with cross-functional teams to streamline investment processes and improve data accuracy.

Provide strategic recommendations based on data analysis to support business growth and investment strategies.

Stay up-to-date with industry trends, venture capital landscapes, and emerging technologies.

Bachelor’s degree in Business Administration, Finance, Economics, or related field. MBA or equivalent is a plus.

6+ years of experience as a Business Analyst, preferably in venture capital, private equity, or investment banking.

Strong knowledge of financial modeling, forecasting, and business valuation techniques.

Proven experience in market research, data analysis, and preparing investment proposals

Prior experience working with venture capital firms or startups.

Knowledge of emerging technologies and startup ecosystems.

Certification in Business Analysis (CBAP) or Financial Analysis (CFA) is a plus

You will be an experienced senior business analyst with a proven track record in FX e-trading and/or e-commerce, who is an energetic self-driven individual, adaptable as the context determines, to take instruction and work autonomously; or to work collaboratively as part of a small team.

Key Responsibilities

• Write specifications/stories for systems and processes as required for specific projects or the continued evolution of components, interfaces and processes for all products within the eFX business line
• Manage and deliver specific work packages and projects
• Functional testing of enhancements in collaboration with the QA team
• Assist in the selection and implementation of vendor software.
  Develop and maintain good working relations with the business (front, middle and back office, Risk, etc.).
• Work with stakeholders to prioritise and keep them updated of progress, risks and issues.
• Update system and project documentation.
• Provide the necessary day to day support for production issues.
• Development through the design and maintenance of software, applications and IT systems.
• Analysis of business processes and identification of problems and appropriate IT solutions as well as support for functions in their resolution process. · Technical support for end users on the various applications. Ensure proper functioning and bugs resolution.

Experience Required

• 3-5 years of related experience
• Experience and deep knowledge in Sales Excellence, Business Planning, Sales Operations, and/or Finance
• Executive exposure and cross-functional stakeholder management
• Focus on providing process optimization by understanding the desired business outcome
• Deliver end-to-end deep data analysis and actionable strategic insights
• History of driving rigour and sales discipline
• Innovate to deliver standards which enable speed, efficiency and scale in the business
• Proven communication and collaboration skills
• Should have excellent experience in MS Excel (vLookup, Pivot Tables)

Experience Preferred

• Familiar with financials, pipeline, scorecarding, and other internal measurement tools
• Functional (Partner, Services, Sales, Marketing) knowledge
• Experience in Power Apps and Power BI

Education

• Bachelor's degree (B.S./B.A.) required and/or experience in relevant fields, e.g., business, marketing, information technology, operations, and finance.

• Techno-functional role, working with other Business Analyst in project team to gather business, functional and technical requirements, translating into documentation for developers. Documents include functional specification document, data mapping specification, technical design document, process documentation etc.
• Experience in operations support of business applications to business users.
• Able to work independently with minimal supervision.
• Work with QAs to perform and document SIT and UAT.
• Assist project manager with project administration.
• Bridge communication between onshore and offshore team.
• Able to multi-task, meet deadlines and work in a fast-paced environment.
• Experience with SQL and API.
• Strong communication skills with good command of English.
• Good understanding of Project Management and Agile methodology.

About the role

Join our dynamic team at NTT DATA SERVICES SINGAPORE PTE. LTD. as a System Analyst (KYC/AML). You will play a pivotal role in supporting our organization's compliance and risk management initiatives within the Banking & Financial Services industry.

What you'll be doing

• Analyse and design solutions for Know Your Customer (KYC) and Anti-Money Laundering (AML) systems and processes
• Collaborate with cross-functional teams to identify and implement improvements to KYC/AML operations
• Perform system testing, configuration, and maintenance to ensure optimal performance of KYC/AML applications
• Develop and document standard operating procedures, user guides, and training materials
• Stay up-to-date with regulatory changes and industry best practices in KYC/AML compliance
• Proficiency in firewall, network, and security concepts to draft system diagrams and raise firewall connectivity
• Techno-functional skillset who can design technical solutions and operational processes

What we're looking for

• Relevant degree in Computer Science, Information Systems, or a related field
• Solid 8-10 yrs experience in Unix/Linux, Shell Scripting, SQL and database management is Must
• At least 6 years of hands-on experience in middleware (Apache, Jboss, and Maria database) installation, configuration and troubleshooting
• Strong understanding of KYC and AML regulations, processes, and systems
• Proficiency in analysing requirements, designing solutions, and implementing system enhancements
• Excellent problem-solving, critical thinking, and communication skills

· Present solutions with regards to IT Arch review Committee- Architecture and Security on the user business requirements scope.

· Engage WMIS Operations Division stake holders to gather business requirements rules and ensure alignment with development and testing teams.

· Translate stakeholder requirements into different tangible deliverables, such as functional specifications, use-cases, user stories, workflow/process diagrams, and data flow/data model diagrams.

· Analyze business requirements and processes through document analysis, workshops, and workflow analysis.

· Ensure project’s successful implementation by delivering with proper test cases: SIT, UAT, Go-live preparation and Issues handling without any delays and solved any outstanding issues to meet the whole project timeline.

· Liaise between business and technical teams to ensure a mutual understanding of processes and applications.

· Facilitate periodic meetings with stake holders to document requirements and explore solutions.

· Facilitate both IT and business meeting regularly to know the project progress and provide the timely updates.

· Mitigate the project risks and technical risks and report to Division Head and Domain Head of IT in timely manner

· Any ad-hoc duties as assigned

Your Role
In this role, you will have the opportunity to work in a dynamic and fast-paced environment, handling various aspects of accounting functions. You will collaborate with cross-functional teams and gain insights into the fintech industry, financial management, reporting and compliance.
This position offers a platform for professional growth and the chance to make a significant impact.

What You Will Do
As an Accounts Receivable Analyst, you will be responsible for the following:

• Generate and distribute accurate invoices on a timely basis
• Manage debt collection from clients
• Reconcile accounts and resolve billing discrepancies and disputes
• Process eGIRO / eDDA / other direct debit collections within the stipulated timeline and follow-up action on unsuccessful deduction
• Ensure that invoices and incoming receipts are accounted for in the system
• Follow up on unidentified receipts and ensure that receipts are updated promptly
• Maintain accurate and up-to-date records of client accounts and payments
• Prepare statements of accounts for clients
• Monitor and report on accounts receivable aging and performance
• Liaise with relevant stakeholders to address any customer inquiries or concerns
• Verify the accuracy of financial or transactional data (Data entry, administration duties and other ad-hoc duties when required)

We Are Looking For People Who Possess

• Bachelor's degree in Accounting, Finance, or a related field
• Proficiency in English (written and spoken), Cantonese
• Proficient in Microsoft Excel and Word
• 1-2 years of relevant working experience is preferred / Fresh graduates are welcome
• Strong interpersonal skills, self-motivated, independent, detail-minded, open-minded and well-organized
• Immediate availability will be prioritized

Candidate With Less Experience Will Be Considered As Junior Accounts Receivable Analyst.

At Choco Up, we value our people and believe that an individual's successes make the company successful. We have a big goal and we work hard, so we want to give everyone the benefits that really help their success:

• Competitive packages
• Performance-based bonus and ESOP opportunities
• Medical Insurance
• Fast career progression
• Opportunity to work on cutting-edge tech innovations leading in the globe
• Join a prominent fintech startup and make a big impact to the lives of Asia’s entrepreneurs
• Flat and open culture, be able to work directly with founding team

Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.

Specifications, workload estimates, planning, test scenarios, release documentation. Coordinate user acceptance tests.

Monthly releases, following the team’s milestones for analysis, coding and testing.

Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

Troubleshoot and fix issues/bugs.

Strong experience in Transaction and Regulatory reporting -EMIR refit, MAS Rewrite, JSFA, CFTC, Trax, etc…

The Project manager / Business Analyst within the IT team will work closely with

• HO Finance in Europe who is the main sponsor and Product Owner to analyze the requirements and propose solutions
• Asia and Europe Users by Organizing workshops for requirement gathering and UAT
• WMIS teams like Security, Systems & Architecture, Devops teams, and be the main coordinator for your project
• Work with the Source system development team daily to provide requirements and follow up on their delivery
• Prepare project/evolution planning and milestones
• Be the Asset expert and lead in the functional domain area, provide solutions to the Sponsor’s requests, provide impact analysis and drive the implementation. The position is also required to perform follow-up and analysis on the L3 production support topics for the Asset to ensure BAU

Job Scope:

• Project estimation, resource capacity plan, and project actual control
• Develop Project Work plan or WBS for delivery monitoring and control
• Responsible for the project team’s coordination (regular follow-up meetings) and communication with Sponsors (SteerCo preparation & presentation)
• Define milestones with the dependency team and stakeholders
• Conduct workshops and meetings with users and Group Finance to identify project requirements
• Work with users of core banking systems and Finance systems
• Collaborate with the team of multiple divisions and IT teams from the Group to drive the project to completion
• Analyze business requirements and Document Functional Specifications and ensure to obtain sign-off from the Product Owner
• Able to challenge the AS-IS situation and propose solutions
• Participate to the full development lifecycle primarily in requirement gathering design, solution design, construction, SIT, UAT, release, and implementation support
• Work with Solution architects, Application SME’s to design functional solutions and if necessary the development team and Business analyst from other Divisions/Assets for cross-division projects.
• Responsible for managing & reporting functional risks
• Get validation from stakeholders after the UAT
• Full Project governance deliverables
• Project post-go-live support

Job Requirements:

• Bachelor’s Degree or equivalent experience required
• At least 10 years of Management with Business Analysis experience in working on Wealth Management Banking
• Experienced Project Manager and Business analyst in the IT team for at least 10 years deliveringprojects for the following functional domain areas:
• Finance reporting process
• Regulatory reporting
• Credit Counterparty Risk
• Management accounting
• Core banking solutions data flows
• Data quality
• Demonstrable experience in a similar role with Financial Services
• Knowledge and working capability of product life cycle
• Good knowledge and understanding of the information flow and various financial services/bank business functions
• Knowledge of the Accounting/Finance system implementation lifecycle
• Experience working throughout the project life cycle; including analyzing and documenting requirements, workshops, testing, and stakeholder management
• Able to conduct workshops with business teams and challenge the requirements
• Strong critical thinker with problem-solving aptitude
• Excellent written and oral communication skills
• Background from Business analyst and transitioning to PM would be value added
• PMP certified / Scrum certification would be an advantage
• Singapore Citizens are highly preferred

If you are keen to explore this opportunity further, please send a copy of your updated CV to [email protected]

We wish to inform that only suitable and shortlisted candidates will be notified.

Duration: 1 year

Location: Bugis

Working Hours: Monday - Friday 830am to 530pm

Responsibilities:

• Supports transport planning with report analytic to ensure internal and external stakeholder needs are achieved, and are cost effective based on required delivery date
• Provides transit time analysis to ensure accurate transit times are used in planning
• Provide daily support to manage the “real time challenge” of transport, to ensure balance with business needs and freight cost
• Supports the resolution of master data errors found in SAP or TMS, with support from the internal and external stakeholders
• Monitors the carrier performance with agreed KPIs and manages the carrier business review
• Support implementation of any new forwarder/carrier in accordance with QA standards, Service Level Agreements, SOP’s and Terms and Conditions
• Works with appropriate internal groups to update new lanes, rates etc. and manages spot bids and new lane carrier assignments

Requirements:

• Diploma or Bachelor degree required
• 2-5 years of experience within supply chain; transportation planning and logistics within region preferred
• Experience working with a transportation management system preferred
• Strong communications skills and ability to work in a fast paced, global consumer goods organization
• Experience working in SAP preferred, or other ERP system

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

This role manages Employee Health, Retirement, Risk, and Leave benefit programs within the APJ regions, working with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and market competitiveness. Responsibilities include managing benefit enhancements, supporting new market setups and local integrations, optimizing benefit processes, and overseeing vendor relationships and service levels. The role also assists with pensions governance, handles escalated benefits issues, and supports M&A activities. Additionally, it manages long-term leave cases, implements leave policies, and ensures alignment with company guidelines and local regulations, while contributing to the global benefits budget planning process.

What you get to do in this role: 

The candidate will manage benefits and wellbeing programs in the APJ region.

• Management of Employee Health, Retirement, Risk, and Leave Benefit programs in APJ countries
• Collaborate with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and seamless execution of benefit-related tasks
• Ensure market competitiveness by analysing market data, benchmarking surveys, and peer companies' benefit offerings
• Manage benefit enhancements, implement new benefits and new market setups, and support the integration of global benefit programs locally
• Identify and implement opportunities for process optimization in collaboration with the GP care team
• Manage vendor relationships, ensuring high service levels and monitoring performance.
• Support pension governance processes where needed
• Own escalated benefits issues, partnering with vendors and the Global People team to resolve problems effectively
• During the global benefits budget cycle, ensure recommendations for new programs are financially sustainable
• Provide administrative support for M&A activities, including due diligence and onboarding presentations
• Manage long-term leave cases (e.g., medical or disability), ensuring compliance with leave policies, and coordinate return-to-work planning with external vendors
• Implement and maintain leave policies in line with company guidelines and local laws and communicate updates to employees

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuas / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,600-$2,800

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Job Purpose
To provide backroom support for Customer Service Operations, relating to policy payouts, dealing
with Policyholders, Distribution Representative and Financial Consultants. The successful candidate will be responsible for administering and managing policyholders and business partners’ request for surrender / policy loan / withdrawal. You will also be involved in our cheque-free initiative and other projects within the team.

The Job

• Verify and process applications related to Payments services team
  - Full and Partial Surrenders of Traditional and ILP plans
  - Policy FreeLook
  - Termination of term and A&H plans
  - Loans
  - Survival and Cash Benefits
  - Maturity and Annuity
• Handle general queries from touchpoints, policyholders and internal colleagues
• Liaise with other departments, including Bancassurance, Claims, Group Risk Management on
  payment services related cases
• Support the Unit and Section Lead in workflow documentation
• Adhere to the Compliance and Risk Management Framework, i.e. AML / Terrorists Financing /
• Fraud guidelines and ensure that transactions performed are within stipulated matrix;
• Escalate suspicious requests to seniors or Unit Head

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible. · Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize downtime · Process and issue daily, weekly and monthly reporting on data quality. · Streamline processes to minimize manual intervention. Incidents and Requests management (from business users and other IT teams) · Provide level 2-application support to back office users. · Analyze and manage incidents/requests. · Coordinate incidents affecting several teams. Problem Management and continuous improvement · Identify recurring problems and eliminate them. · Provide requirements to build team for bug fixing and improvements. · Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team. · Put in place trainings for business users to reduce the number of daily requests from business to IT. · Process improvements. · Coach more junior team members as required. Change improvement · Release testing. · Performance analysis. · Production deployment and validation. · Production releases on weekend (rotating schedule within the team). · Qualifications and Profile · Basic knowledge of Java, PL/SQL & Linux. · Experience on Calypso version 16. · Hands-on experience in Calypso Back office functionalities: o Engines o Events o Filters o Reporting Framework o Scheduled Task o Message / Swift messages o Transfers o Settlement Delivery Instructions o Accounting o Pricers o Workflows o Reconciliation process · Understanding of financial assets (Repos, Bonds, securities) and trade lifecycle. · Experience with regulatory reporting (MMSR). · Willing to do On-call rotation with teammates to cover night and weekend support.

Job Description

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Job Description / Responsibilities:

Sales & Administration Documentation:

· Responsible for handling all sales-related paperwork, including the creation, maintenance, and management of administrative documents. This includes processing sales orders, ensuring all records are up-to-date and accurate, and assisting the sales team in managing documentation requirements.

Prepare Shipping and Banking Documents:

· Manage the preparation and organization of all essential shipping documents such as bills of lading, invoices, packing lists, and certificates of origin, ensuring compliance with legal and regulatory requirements.

· Handle the preparation of banking documents related to Letters of Credit (LCs), Bank Guarantees, and payment processing to ensure smooth and timely financial transactions.

· Collaborate closely with shipping companies to ensure timely and accurate delivery schedules, coordinate shipments, and resolve any potential issues that may arise in transit.

· Maintain ongoing communication with banks, customers, and vendors regarding shipping schedules, payment terms, and any necessary documentation for international trade transactions.

Job Requirements :

· Diploma in Shipping and Logistics, Supply chain management and other related studies

. Minimum 5 years of related working experiences in an International trading environment.

· Experience in preparation of shipping documents for import & export shipments

· Strong understanding of the intricacies of shipping documents (e.g., bills of lading, export/import documentation) and banking documentation (such as Letters of Credit, and documents for international trade finance) essential for facilitating global commodity trades.

· Proficient in MS office applications (Knowledge of SAP is advantageous)

· A team player with strong interpersonal and communication skills is critical to work collaboratively with internal teams, customers, vendors, and other third-party partners.

· Able to work independently in a dynamic environment

Location : Raffles Place - 5 days

Salary : $S4,000.00 – S$5,000.00

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Interested applicants please send your resume to [email protected]

We regret that only short-listed candidates will be notified.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

Responsibilities:

* Provide swift and professional IT support via phone/email/chat

* Perform analysis, diagnosis, and resolution of desktop/laptop/mobile devices problems for clients, recommend and implement corrective solutions

* Utilise Service Now ticketing system to record, update and resolve tickets from clients; Escalate tickets to next appropriate resolver group when needed

* Experience with following system/technologies: Windows OS, Mac OS, iOS, SCCM, MDM clients, Virtual environments (VDI, Citrix, vSphere), etc

* Upholding procedures for logging, reporting, and statistically monitoring service desk and desktop operations

* Write technical support and client documentation in form of Knowledgebase articles

* Meet or exceed expected customer service levels

Key Competencies:

* Excellent proven track record supporting clients in a financial environment

* Provide swift and professional IT support via phone/email/chat

* Perform analysis, diagnosis, and resolution of desktop/laptop/mobile devices problems for clients, recommend and implement corrective solutions

* Utilise Service Now ticketing system to record, update and resolve tickets from clients; Escalate tickets to next appropriate resolver group when needed

* Experience with following system/technologies: Windows OS, Mac OS, iOS, SCCM, MDM clients, Virtual environments (VDI, Citrix, vSphere), etc

* Other duties as assigned by the Level 2 Support Leads

* Upholding procedures for logging, reporting, and statistically monitoring service desk and desktop operations

* Write technical support and client documentation in form of Knowledgebase articles

* Meet or exceed expected customer service levels

* Other duties as assigned by the Level 2 Support Leads

Job Summary:

We are seeking a skilled Business Analyst to join our dynamic team. The ideal candidate will be responsible for bridging the gap between business needs and technology solutions by analyzing requirements, designing systems, and ensuring effective implementation. You will work closely with business stakeholders, IT teams, and external partners to ensure successful delivery of solutions that drive operational efficiency and business growth.

Key Responsibilities:

• Requirements Gathering: Work with stakeholders to understand business objectives and translate them into technical requirements.
• Analysis & Documentation: Document business and technical requirements, workflows, processes, and system integrations in detail.
• Solution Design: Collaborate with software developers, architects, and technical teams to design solutions that meet business requirements while ensuring scalability and performance.
• Process Improvement: Analyze current business processes and identify areas for optimization and efficiency improvements through technical solutions.
• System Integration: Work on system integration projects, ensuring that various systems and platforms communicate effectively and data flows smoothly across them.
• Testing & Validation: Assist in the development and execution of test plans, including user acceptance testing (UAT) and post-implementation validations.
• Stakeholder Communication: Act as a liaison between business units and technical teams, ensuring clear communication and understanding of project objectives.
• Project Management Support: Provide support in project management activities, including timelines, risk assessments, and reporting progress to stakeholders.
• Technical Documentation: Create and maintain system documentation, including Business Requirements Specifications, data models, process flows, and architectural diagrams.
• Training & Support: Provide training and support to end-users and stakeholders to ensure the proper use of new systems and solutions.